Individual giving officer jobs

Individual Giving Officer 

Working Hours: Full time, 37.5 hours per week, Monday to Friday with some evenings and weekend work 

Term: Six-month FTC, with possibility of extension 

Location: Loughborough Junction, London. Hybrid working, three days required in the office or at one of our hospital sites. 

Salary: £29-31K dependent on experience 

How to apply: Please use our online application form to apply, upload your CV and a one-page cover letter outlining how your experience meets the requirements for this role.  

Interviews: Applicants will be shortlisted for interview on 27th July. First round interviews will be held online on 30th July. Final candidates will be invited to an in-person interview w/c 3rd August.  

King’s College Hospital Charity

King’s College Hospital Charity aims to improve the experience of patients, family and friends at King’s. We work closely with the teams who care for patients and aim to make a difference by funding projects that enhance every aspect of health care. We support initiatives that improve health, work that helps to prevent people from becoming ill, and projects designed to improve diagnosis, treatment and care. It’s important to us to support the day-to-day work of the hospitals and deliver practical benefits by raising money for cutting edge equipment and facilities, innovative research, pioneering treatment and staff development and support. 

Our Values

We are proud of our Charity values: they are our fundamental ethics and principles that underpin everything we do at King’s College Hospital Charity. These values are not simply words on paper. We all aim to live them and make them real every day. By bringing them to life, making our decisions and behaving with them in mind, we create a dynamic and supportive culture that reflects the Charity that we are.  

We are caring and supportive; we are ambitious; we are innovative and creative; we are collaborative; we have integrity.  

The Role

Our Individual Giving programme is central to our fundraising strategy to increase our unrestricted, sustainable income. This is a key role in supporting the Individual Giving Manager to recruit and steward donors across a range of channels including face-to-face, telemarketing, direct mail and digital. You will have the opportunity to work across multiple programmes including regular giving, lottery, cash appeals, in-memory and legacy, as well as to play a key role in our matched funding Christmas campaign. This role will help to meet or exceed our annual targets which will help us provide the best care for patients, staff and loved ones at our hospitals. 

Key Tasks 

• Help to co-ordinate our match funded Christmas Campaign 
• Using evidence-based insights, support with the planning and implementation of several integrated direct marketing campaigns across a range of channels including direct mail, email, social, display advertising and newsletters including managing suppliers on concept creation, oversight of copy and creative and delivery schedules. Work with the IG Manager on performance analysis and learnings to enable enhancements and improvements  
• Support the IG Manager in the set up and operational management of our face-to-face fundraising campaigns for regular donor and lottery player recruitment. Including invoice processing, complaint handling, site management and training for third party fundraising teams  
• Work with the other IG Officer to optimise and improve our regular giving and lottery stewardship journeys. This will include researching and proofing content, engaging with supporters and looking for opportunities to cross-sell 
• Being proactive in writing up process documents and maintaining documents for Individual Giving Team  
• Day-to-day point of contact with external agencies including face-to-face agencies, creative agencies, printers and fulfilment houses  
• To support the Head of Supporter Engagement with the development of a legacy marketing programme 
• Support with the stewardship of our in-memory donors, including donors who set up tribute pages on MuchLoved 
• Work with hospital staff and stakeholders to gather content, encourage fundraising and manage our contactless stations  
• Work with our Supporter Services Team to monitor and action all feedback, speaking with supporters over the phone and via email, and properly recording supporter interactions on our database 
• Work with the Fundraising Operations team to open fundraising post and log cash, card and cheque donations 
• Send out stewardship materials to supporters from the office 
• Support the C&E Manager with fundraising event and donor stewardship as required 
• Work with the Communications Team to develop internal messaging for the Charity and King’s College Hospital NHS Foundation Trust  
• Work with the Finance Team to process invoices and ensure activities are properly coded 

Charity systems & compliance responsibilities

As an employee of Kings College Hospital Charity, you have an obligation to observe the policies and standards of the Charity together with all relevant statutory and professional obligations, the significant ones of which are: 

• Maintain up-to-date knowledge on sector and market trends, the legal environment and compliance with regulatory requirements  
• You have a general duty of care for the health safety and well-being of yourself, work colleagues’ visitors and patients within the hospital site in addition to any specific risk management responsibilities associated with this post  
• You must maintain strict confidentiality of personal information relating to patients, donors, Trustees and staff and maintain the confidentiality and security of all charity data and records  
• You are responsible for complying with the Charity’s policies and procedures  
• You are responsible, with management support, for your personal development and should actively contribute to the development of colleagues and staff 

Other

It is the nature of the work in a small charity team that tasks and responsibilities are diverse and varied. All staff are expected to work in a flexible way and on occasion to undertake tasks that may not be specifically covered in their job description or are outside of office hours. This job description is intended as a guide and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time, and this description will be subject to review in consultation with the post-holder. 

Skills & Experience

• Excellent organisational skills and attention to detail (Essential) 
•  Excellent written communication skills (Essential) 
•  Competent in Microsoft Office suite, particularly Word and Excel (Essential) 
•  Ability to prioritise work and be proactive when working on multiple campaigns (Essential) 
•  Excellent relationship building and interpersonal skills (Essential) 
•  Experience in one or more of the areas of fundraising listed (Desirable) 
•  Prior experience of stewarding donors and handling enquiries/complaints (Desirable) 
•  Experience of working with third-party agencies to deliver fundraising activities  (Desirable)  
•  Previous experience using a Customer Relationship Management (CRM) Database (Desirable) 

Fundraising Officer - Individual Giving & Community

Join us and make a splash by joining our ambitious and high-performing team, as we passionately raise funds to end youth homelessness.

Location: National - Hybrid work arrangement with 2 days minimum onsite (Offices in London, Manchester & North East);

Salary: £29,344 - £32,844 per annum

Closing Date: 26 July, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Want to use your fundraising skills to help prevent youth homelessness and create brighter futures? Join Depaul UK and play a vital role in growing income, deepening supporter relationships and inspiring communities to back life-changing work. This is an exciting opportunity for a motivated fundraiser who loves great storytelling, values brilliant supporter experiences and wants their work to have a clear, visible impact every single day.

In this role, you’ll primarily shape and deliver engaging Individual Giving campaigns across print and digital channels, using insight and creativity to strengthen retention, increase engagement and grow income. You’ll also support community fundraising and stewardship activity, including writing segmented email copy that helps supporters feel valued, informed and inspired to stay connected. Working across these areas, you’ll help build repeated donor interactions and ensure excellent stewardship drives both income and loyalty.

This role offers a Hybrid work arrangement with 2 days minimum onsite (Offices in London, Manchester & North East); hence, applicants in different UK locations are encouraged to apply.

Why join Depaul UK?

At Depaul UK, you won’t just take on a job, you’ll become part of a values-led charity working to end homelessness and change lives. Our work is inspired by the Vincentian tradition: practical, compassionate action that puts dignity, respect and real human connection at the heart of everything we do. We celebrate the potential in people, whether that’s the young people we support, the communities we work with or the colleagues who help drive our mission forward. We’re also proactive about learning and development, creating an environment where curiosity, growth and continuous improvement are genuinely encouraged.

· A chance to make a tangible difference for young people at risk of homelessness

· A collaborative team environment where learning, curiosity and continuous improvement are encouraged, with a proactive commitment to learning and development

· The opportunity to build experience across Individual Giving campaign delivery, community fundraising and supporter engagement

· Hybrid working with a minimum of two days onsite at a Depaul UK office

· A culture shaped by Vincentian values, where compassion, dignity, accountability and action are lived every day, and where we celebrate the potential in people

About you

You’ll bring experience of how to manage and deliver fundraising marketing campaigns that strengthen supporter engagement, retention and income. You’ll be highly organised, comfortable managing your own time and projects across competing priorities, and motivated by improving performance through thoughtful planning, strong execution and close attention to detail. You’ll know how to create compelling supporter journeys, including segmented email communications, and you’ll understand how excellent stewardship builds repeat donor interactions, deeper commitment and long-term loyalty. Above all, you’ll be proactive, collaborative and excited by the opportunity to contribute to a charity that is values-led, ambitious and committed to helping people realise their potential, including your own.

What success looks like

In this role, success will mean delivering strong Individual Giving activity that increases supporter engagement, strengthens retention and helps grow sustainable income. You’ll build thoughtful supporter journeys, create communications that feel relevant and timely, and ensure stewardship encourages donors to give again and stay connected. You’ll also manage projects effectively, spot opportunities to improve performance and contribute to a positive, ambitious team culture focused on learning and impact.

Essential skills and experience

· Solid experience delivering Individual Giving fundraising activity, with a strong understanding of how supporters engage across email, print and digital channels

· Experience creating compelling supporter communications, including segmented email copy

· Excellent organisational skills, with the ability to manage time and projects effectively across multiple priorities

· Strong analytical skills, with the ability to interpret data and turn insight into action

· Experience working with a CRM system such as Raiser’s Edge/NXT or similar

· Experience using bulk email software

· Strong communication and relationship-building skills

· Proven ability to work towards targets in a results-driven environment

Desirable skills and experience

· Experience of community fundraising or supporter stewardship activity

· Experience of briefing and managing external suppliers

· Experience of Social media engagement

If you’re motivated by purpose, energised by great supporter engagement and ready to help grow income that changes young lives, we’d love to hear from you. Join Depaul UK and be part of a charity where values are lived, ambition is welcomed and your work can make a lasting difference.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Role Purpose

The Senior Individual Giving Officer is a crucial position within EIA’s Fundraising team, which contributes to the delivery of the individual giving strategy through acquiring and stewarding new supporters, leading our face to face fundraising and mass participation event programmes and legacy marketing and stewardship.

You will need to have demonstrable experience of delivering campaigns across individual giving products and channels, excellent written communication and analytical skills, and experience of creating engaging and inspiring online and offline direct marketing communications. 

Key areas of responsibility

New Supporter Acquisition: Face to Face fundraising

The Senior Individual Giving Officer will lead our new acquisition channel, face to face fundraising, to recruit new regular givers:

• Responsible for the end-to-end management of acquisition campaigns, from briefing internal and external stakeholders and suppliers, to developing creative and monitoring results and evaluating performance
• Ensure campaigns are delivered on time and on budget and meet the campaign KPIs
• Work with the Individual Giving Manager and Digital Implementation Officer to share content to feed into the bespoke supporter journeys for new supporters to increase engagement

Mass Participation Events

The Senior Individual Giving Officer will lead our growing mass participation events programme. Building on the success of testing during 2026, learning will be applied to further expand the event programme during 2027 and beyond:

• Develop and manage the annual event calendar to ensure there is a broad range of events that are targeted towards EIA supporters
• Responsible for all elements of supporter recruitment and stewardship from developing marketing materials, working with the Social Media and Digital Engagement Manager and the Digital team to recruit new supporters, setting up fundraising pages and stewarding supporters to meet their fundraising targets, through to evaluating performance and applying learnings to future events.

Supporter retention, development, and engagement

The Senior Individual Giving Officer will be responsible for developing and delivering engaging and inspiring supporter development activity and supporter journeys for individuals:

• Lead on creating the content and briefing suppliers for the supporter newsletter mailings which are sent out three times a year. 
• Plan, implement and evaluate digital and offline supporter-driven supporter journeys from all individual giving audiences, including appeals, face to face, mass digital, regular giving and the weekly lottery
• Work closely with the Individual Giving Manager, Supporter Services Officer and teams across the organisation (including the Communications and Campaign teams) to develop inspiring and targeted content and communications that increase engagement and lifetime value of supporters
• Establish Key Performance Indicators (KPIs) for monitoring and evaluating the success of supporter journeys
• Along with the Supporter Services Officer, be a key point of contact for supporters, ensuring that all supporters have a positive experience

Legacy Marketing and Stewardship

• Develop and deliver legacy marketing campaigns to acquire new legacy pledgers from our existing supporter base
• Take a key role in the engagement with the Remember a Charity consortium, and lead on the promotion of legacies during Remember a Charity Week
• Work with the Individual Giving Manager and the Communications team to ensure legacy messages are included in all relevant communications including appeals, supporter newsletters and Investigator magazine
• Responsible for all elements of legacy stewardship, from establishing engagement segmentation, to developing and delivering a legacy stewardship programme including bespoke communications, as well as on and offline events and webinars to maximise engagement and commitment from legacy pledgers
• Explore opportunities to recruit legacy pledgers from new audiences

Strategy development, budgeting and campaign reporting

• Work with the Head of Fundraising and Individual Giving Manager to develop fundraising strategy and annual plans
• Monitor income and expenditure of campaigns within your areas to ensure they meet budget and contribute to the mid-year reforecast process
• Produce regular campaign reports that monitor performance against KPIs and feed back to the Head of · of Fundraising and wider organisation to share successes with the EIA team

We are working with a medical charity to recruit an Individual Giving Officer to join its fundraising team. Reporting to the Individual Giving Manager, this role offers a pivotal opportunity to support the delivery of the charity's individual giving programme at a time of significant growth and innovation. The programme includes face-to-face fundraising, in-memoriam giving, and direct mail appeals.

The hybrid working is 2 days a week in the office, they would consider part time as well, 3 days a week, with 1 day a week in the office.

MAIN DUTIES:

Individual Giving Officer

We are looking for an Individual Giving Officer to join an ambitious and highly motivated team responsible for delivering an ambitious and growing Individual Fundraising programme.

Position: 000022 Individual Giving Officer

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Full-time, 35 hours per week

Salary: Circa £35,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 19 July 2026

Interview Date: Monday 27 and Tuesday 28 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Working alongside other officers, you will report to either the Individual Giving Lead responsible for our cause-related products or the Individual Giving Lead responsible for our gaming products. Due to the demands of the role we are looking for someone with a willingness to work flexibly with regard to working patterns when required, to support the needs of the team and the ongoing success of the programme.

You’ll be:

• Using your fundraising and marketing experience and skills to create successful campaigns and complex supporter journeys to help us grow our income and supporter engagement. (Working collaboratively with our Digital and Social Teams, as well as external media agencies).
• Helping deliver on our multi million annual plans to retain and recruit new supporters using the most effective techniques and channels, including Face to Face.
• Enthusiastically managing and delivering a range of fundraising and engagement campaigns and communications to develop and maximise support from our loyal supporters via multiple channels, including telephone, mail, digital, and SMS.
• Comfortable with figures and spreadsheets, as you’ll be diving into the data and managing campaign costs.
• Responsible for maintaining and reporting accurate campaign results and  reviews.
• Always looking out for new opportunities, using our sprint pipeline methodology (testing, solving, learning from experiments) before scaling.
• Ensuring our campaigns are fully compliant at all times.

About You

We’re looking for an individual who:

• Has great experience and knowledge of fundraising, direct marketing and project management, and can bring a real enthusiasm to the team. This role has a specific focus around supporter acquisition which includes face to face, paid digital, direct mail, telemarketing and eMarketing.
• Is fantastic at organising and prioritising a busy workload and knowledgeable of project management. Loves attention to detail and can work on several projects at once whilst thinking outside the box, as things can change quickly!
• Loves data and insight and enjoys applying that insight to campaign testing.
• Is a great all-round communicator, with both internal and external audiences.

Applications

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Join Isabel Hospice as our Individual Giving Retention Officer and help ensure our donors feel valued, connected and inspired to continue supporting compassionate hospice care across eastern Hertfordshire.

About the role

As Individual Giving Retention Officer, you’ll play an important role in helping Isabel Hospice grow sustainable income by strengthening the relationships we have with our individual supporters.

Working closely with the Individual Giving Manager, you’ll support the delivery of engaging supporter journeys across post, email, phone and in-person communications. You’ll help ensure donors receive timely, meaningful thank yous, impact updates and stewardship that show just how much their support matters.

This is a part-time role with a clear focus on activity that makes the greatest difference to supporter retention, repeat giving and long-term engagement. From helping to re-engage donors, to supporting regular giving growth and using insight to improve communications, your work will help local people feel closer to the care they make possible.

You’ll also use CRM data to segment audiences, track supporter behaviour and help develop communications that are personal, relevant and effective. The attached job description highlights the role’s focus on supporter stewardship, regular giving, data insight, cross-team working and excellent supporter experience.

About you

You’ll be organised, proactive and confident communicating with supporters in a warm, professional and empathetic way. You’ll enjoy building positive relationships and using insight to improve how people experience and engage with a charity they care about.

You’ll also have:

• Experience in fundraising, marketing, customer engagement or a relationship-based role
• Strong written and verbal communication skills, with the ability to engage and inspire supporters
• The ability to analyse data and use insight to improve performance
• Good organisational skills and the ability to manage multiple priorities
• Confidence speaking with supporters in person and on the phone
• A motivated, proactive and results-focused approach

It would also be helpful if you have experience in individual giving, supporter journeys or donor retention, as well as experience using a CRM system such as Raiser’s Edge. An understanding of fundraising principles, donor behaviour, UK fundraising regulations and GDPR would also be beneficial.

What we offer

• A supportive, values-led team environment
• The chance to make a real difference to local families
• Ongoing professional development and training
• The opportunity to help supporters feel closer to the impact of their kindness
• The satisfaction of knowing your work helps provide compassionate end-of-life care across eastern Hertfordshire

Benefits

• 27 days holiday plus bank holidays (pro rata)
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you’re ready to use your communication skills, creativity and supporter care experience to help build lasting relationships with donors, we’d love to hear from you.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check.

For details of our inclusion statement, please see our website.