Individual giving officer jobs
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Individual Giving Officer
Salary: £30,255 - £37,732
Location: Remote with occasional travel to Downton / London for meetings.
Hours: Full time, 35 hours per week
Contract: Permanent position
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
You’ll lead on the delivery of direct mail appeals, following the process through from concept ideation to data briefing, from sourcing impactful content, managing the print process, to the final appeal landing with supporters. Importantly, the appeals will be across a variety of channels in addition to direct mail, and you’ll be at the forefront of leading post campaign reviews.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You have experience delivering direct response marketing campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
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Love building long-term supporter relationships
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Enjoy taking ownership and seeing campaigns through end to end
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Use insight and analysis to inform decisions and improve performance
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Are organised and detail-focused
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Value collaboration and shared success
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Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
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Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
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29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
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Opportunity to buy and sell up to 5 days annual leave per year.
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Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
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3 volunteer days per year to support the Help for Heroes community.
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A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
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Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 1st March 2026
Help for Heroes values diversity and inclusion and welcomes applications from candidates of all backgrounds.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Individual Giving Officer x2
Reporting To: Individual Giving Manager
Salary Range: £30,000-£34,000
Contract Type: Permanent
Location: Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street
Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. Monday to Friday.
Requirements: A cover letter is required as part of the application process. The Felix Project can only employ applicants who currently have the right to work in the UK.
Our Vision: A UK where “No food food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.
Purpose of the Job
We are seeking to hire 2 Individual Giving Officers. As the Individual Giving Officer, you will support the Individual Giving Managers developing our individual giving programmes, including acquisition through face to face, digital and direct mail channels and innovate within the space. The post-holder will take on specific campaigns and manage these from inception to completion including data selection, creative, print and post-campaign analysis. The role also offers a fantastic opportunity for the post-holder to help drive innovation in Individual Giving at Felix.
Duties & Responsibilities
The key focus of the role will be:
- Supporting the Individual Giving Managers with acquisition and retention activities.
- Taking a proactive role in supporter stewardship
- Insight and Evaluation
Campaign Management – Supporter Acquisition and Retention
- Help deliver a calendar of activities across digital and traditional channels in line with agreed budget targets
- Campaign manage supporter updates from inception to completion including data selection, creative, print and post-campaign analysis
Supporter Stewardship
- Be proactive in refining and improving supporter stewardship processes and assist with updating related policies as required
- Support the supporter care team with queries where required
- Take a lead in updating and monitoring the Fundraising complaints log
Developing in Legacy giving programme
- Support in the development of an effective legacy acquisition and stewardship programme.
Insight & Evaluation
- Produce post-campaign reports and make recommendations on refining approaches to improve overall performance
- Monitor Supporter attrition levels and implement measures to mitigate drop-offs
Collaboration
- Work with Senior Individual Giving and Legacy Manager on new income-generation opportunities
- Work with the Marketing team to maximise opportunities utilising social media platforms
General
- Understanding of the Institute of Fundraising’s Code of Practice, data protection and other relevant legislation, guidance and good practice
Essential Criteria
- Proven track record of campaign management across Individual Giving, across both acquisition and retention methods.
- Previous experience of creating supporter journeys that have reduced attrition rates and increased supporter engagement.
- Experience of using supporter databases for audience segmentation and insight.
- Experience of supporter (or customer) care and managing queries and complaints.
- Good numeracy and Excel skills.
- Understanding of the regulatory environment for fundraising, including data protection, codes of fundraising practice and Gift Aid. Not essential but please state if you have experience with Gambling Protection laws and regulations (including LCCP).
- Ability to build strong working relationships at all levels, and to work independently within a small team.
- Good communication and interpersonal skills.
- A passion for fighting food waste and food inequality.
Equity Diversity Inclusion & Belonging
At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
Application Procedure
Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
Registered Charity
21 - 50
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Individual Giving Officer
• Department: Fundraising
• Reports to: Head of Fundraising
• Responsible for: Individual Giving
• Working Hours: 23.25 hours per week. 15-month contract
1. Purpose of the Role
• Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters.
• Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this.
• Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship.
• Develop budgets and business plans and contribute to fundraising strategy.
• Manage and optimise supporter experience for retention, engagement, and cross-marketing.
• Analyse appeal results for continual improvement.
2. Principle Tasks
• Oversee the annual individual giving fundraising calendar and campaigns from start to finish.
• Plan and manage direct marketing and digital appeals, including supplier coordination.
• Conduct market research and maintain awareness of trends to inform innovation.
• Prepare budgets and monitor performance.
• Develop donor recruitment campaigns.
• Develop supporter journeys.
• Develop warm programmes.
• Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials.
• Coordinate with PR, comms, and other departments on campaign messaging and execution.
• Analyse campaign performance and produce evaluation insights.
• Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice.
3. Knowledge, Skills & Experience
• Essential:
o Direct marketing and digital fundraising experience.
o CRM usage for data extract and reporting.
o Data management.
o Campaign brief writing.
o Fundraising copywriting ability.
o An understanding of effective fundraising design.
o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products.
o Supporter acquisition, retention and development.
o GDPR.
4. Competencies
• Planning and decision-making skills.
• Creativity and forward-thinking.
• Task focus, prioritisation, and problem-solving.
• Collaboration with team.
• Project management.
• Excellent Microsoft package skills.
• Strong written/verbal communication and analytical skills.
5. Additional Info
• Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities.
• Driving licence.
• Work in office 3 days per week. Some home working will be allowed as needed.
Thank you!
We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.
We have an exciting opportunity to join Bristol Animal Rescue Centre as Individual Giving Officer.
Job title: Individual Giving Officer
Location: Bristol Animal Rescue Centre, 48-50 Albert Road, St Philips, Bristol BS2 0XA – occasional home-working may be possible subject to business requirements
Contract: Permanent
Job type: Full or Part time
Hours per week: 35 hours per week to be worked during our office hours (Monday-Friday 8am-4pm or 9am-5pm). Part-time (minimum of 28 hours per week) will be considered. Occasional weekend and evening work if required for fundraising and supporter events for which TOIL will be agreed with the line manager.
Salary: £27,000 – £30,000 per annum, pro rata depending on experience (£21,600 – £24,000 actual for 28 hours per week)
About Us:
Our mission is to ensure that animals in need within our community receive the compassion, care and respect they deserve. We are committed to helping, healing and homing animals for as long as they need us.
About the role:
As Individual Giving Officer, you will plan and deliver impactful direct response fundraising campaigns across digital and offline channels. You’ll manage a portfolio of individual giving products including appeals, regular giving, in-memory giving, lotteries and raffles – using audience insight, segmentation and performance data to continually optimise results.
You will play a central role in shaping supporter journeys, improving acquisition and retention, and strengthening digital fundraising performance through email, paid and organic social, website content and integrated campaigns.
This is a hands-on campaign role ideal for someone with strong direct marketing and digital marketing experience who enjoys using a combination of creativity and analysis to shape innovation and fundraising product development.
About you
We’re looking for a direct marketing professional who can balance creative campaign thinking with data-led decision making.
You’ll ideally bring:
- Experience delivering direct marketing campaigns across digital and offline channels
- Proven experience in digital marketing, including email marketing, paid and organic social advertising and website content
- Strong understanding of direct response principles and supporter/customer journeys
- Experience managing multiple campaigns and timelines
- Excellent copywriting and editing skills for fundraising or marketing campaigns
- Confidence using CRM systems for segmentation, reporting and analysis
- Experience working with campaign suppliers such as agencies, printers or mailing houses
- Strong project management and organisational skills
- A creative, test-and-learn mindset focused on performance and optimisation
- You will be committed to the values and mission of Bristol Animal Rescue Centre and motivated by the opportunity to make a meaningful impact for animal welfare.
Application closing date: Midnight on 1 March 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Registered Charity
51 - 100
Our mission is to ensure animals in need within our community receive the compassion, care and respect they deserve.
Thank you!
Based in Islington, London – hybrid working available
This is your chance to combine all your expertise in F2F fundraising, leadership, coaching, training and recruitment – as Greenpeace’s ambassador for face to face and telephone fundraisers.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International
A passionate and persuasive advocate for climate and nature, you’ll be free to operate with a high degree of autonomy, leading projects and acting as the subject matter expert for F2F and telephone fundraising compliance and quality. By delivering high quality recruitment and training programmes, you’ll be ensuring that our fundraisers are not just trained, but also the most inspired, informed and effective in the sector.
Responsibilities span the strategic management and ownership of the entire F2F recruitment pipeline, as well as setting the direction for training resources and managing the delivery of all induction and campaign training. You’ll also act as the senior coaching resource for team leaders and managers and, working collaboratively, will be expected to drive standards across all in-house and partner teams.
Location: Islington, London. This role will be mainly office based and require UK wide travel to carry out in person interviews (particularly travel to Brighton) as well as some field support for fundraisers. There will be opportunity for some home working (around 1-2 days per week). Reasonable adjustments as well as specific office-based needs will be considered for those with long term health conditions and disabilities.
What we’re looking for:
- Significant, demonstrable experience in designing, implementing and evaluating complex training strategies across multiple channels of F2F.
- Significant experience as a F2F Fundraiser and Team Leader.
- Proven experience in end-to-end recruitment management, including strategic pipeline planning and managing selection criteria.
- Expert-level operational knowledge of the F2F sector, with an ability to identify and implement sector best practices.
- In-depth, current knowledge of all relevant CIOF, Fundraising Regulator and data protection legislation, with the ability to advise on compliance.
- A track record of coaching managers and team leaders, plus field staff.
- The passion and ability to translate our complex global mission and campaigns – along with our organisational values – into actionable training.
We give you:
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity
Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this.
As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme at the application stage on the next page. We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview/assessment. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.
Closing date: 9am on Monday 16th February 2026.
