Individual giving officer jobs in London
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Help us shape the future of mental health support
At Mental Health UK, we’re here to make sure no one faces a mental health problem alone. With demand for our services rising, fundraising has never been more vital. That’s where you come in.
We’re looking for a creative, supporter‑focused Individual Giving Officer (Retention & Development) to help us deliver stand‑out supporter experiences and grow long‑term, meaningful relationships with our donors.
This is your opportunity to join a friendly and ambitious fundraising team—one that celebrates bold ideas, champions inclusion, and puts supporters at the heart of everything we do.
Salary £26,457-£30,410 plus £3000 London Weighting
What you’ll do
You’ll play a key role in delivering our Individual Giving strategy, working closely with the Senior Individual Giving Manager and colleagues across both Mental Health UK and Rethink Mental Illness.
In this role, you will:
- Craft and deliver engaging multi‑channel campaigns that inspire donors and champion our cause.
- Develop stewardship journeys that surprise, delight, and retain supporters—from regular givers to payroll givers and cash donors.
- Manage relationships with agencies, printers and fulfilment partners to bring campaigns to life.
- Track, analyse and optimise campaign performance, using insight to continually improve our approach.
- Provide exceptional supporter care, responding to enquiries with empathy, efficiency and professionalism.
- Collaborate with colleagues across fundraising, communications, impact, finance, CRM and more—spotting opportunities to deepen supporter engagement.
- Ensure data is processed responsibly, ethically and in line with GDPR and the Fundraising Regulator’s Code of Practice.
Every campaign you create, every story you tell and every donor you nurture will help us raise the income needed to support people with their mental health across the UK.
What you’ll bring
We’re looking for someone who is passionate, organised and ready to take ownership of exciting, impact‑driven work. You’ll thrive if you have:
- Experience in individual giving or direct marketing (charity sector desirable but not essential).
- Strong organisational and project management skills, with the ability to manage multiple campaigns.
- A confident, collaborative working style and excellent communication skills.
- An understanding of data segmentation and a test‑and‑learn approach.
- Experience working with suppliers and agencies.
- A commitment to inclusive, equitable fundraising and supporter engagement.
- Knowledge of fundraising regulations and GDPR.
You may also have:
- A fundraising or marketing qualification.
- A desire to grow and develop professionally.
Why join us?
You’ll be joining a team that promises to:
- Put supporters first
- Strap a rocket to our ambition
- Let talent thrive
- Reflect all perspectives
- Cherish our data
- Be unmissable across the organisation
We want you to bring your creativity, curiosity and drive—and help us deliver fundraising that truly makes a difference.
Ready to apply?
If you’re excited by the idea of crafting compelling campaigns, building meaningful supporter experiences and helping us grow our impact—we’d love to hear from you.
Registered Charity
501 - 1000
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Thank you!
Prospectus is delighted to be supporting a national health charity in the search for a Individual Giving Officer to join their growing team.
This is the only national charity supporting people living with lupus and those who care for them. They hold an ambition for a world where people with lupus can live full and active lives. This organisation works hard to empower people by providing information about lupus and offering support, so their voices are heard and their condition diagnosed and managed effectively.
As the Individual Giving Officer, you will be responsible for supporting fundraising through individual donors including members and reoccuring donors. It will focus on enhancing supporter journeys, building long-term relationships through effective campaigns, stewardship and data-drive engagment.
This person will have some experience across individual giving and have worked on delivering individual giving fundraising campaigns before. Ideally this person will have digital and email marketing experience and be an excellent communicator.
This is a permanent part-time role orf 21 hours and offering a salary of £35,000 FTE per annum. This role is remote with occasional travel to London.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
As our Individual Giving Officer, you will join an energetic team and play a pivotal role in leading the marketing, delivery, development, and stewardship of NHYC's Individual Giving programme. This includes managing direct marketing acquisition and retention campaigns, developing new propositions, and expanding our reach to new audiences.
You will be responsible for managing existing activity, marketing channels and audiences, and at the same time identifying and developing exciting propositions targeted at new and existing audiences. Through your effective onboarding, retention, and engagement plans, you will ensure that our donors maximise their fundraising potential and have a great experience supporting NHYC. We have a very data-led individual giving program and as part of your role you will support with the data management that underpins not only individual giving, but our wider fundraising infrastructure.
Within this role you will get lots of autonomy, the opportunity to learn, develop and progress, and raise much-needed funds for our work supporting young people experiencing homelessness. Working from our bustling day centre, you'll be at the heart of our operations, staying connected to the profound impact of our organisation firsthand.
This closeness to our frontline services ensures that you'll witness the tangible difference your fundraising efforts make in the lives of young people every day, making New Horizon Youth Centre an energising place to fundraise.
If you're seeking not just a job but a deeply fulfilling experience where your work directly transforms lives, where you'll forge lasting connections with funders, colleagues, and the young people we support, then New Horizon Youth Centre is for you. Join us in making a difference and shape a brighter future for the young people experiencing homelessness in London.
Key details:
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Salary: £31,200.00 - £34,736.00
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Application deadline: 9am, Thursday 2nd April 2026
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How to apply: complete our application form, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.
The client requests no contact from agencies or media sales.