Individual Giving Officer Jobs in London

As the Finance Director, you will manage the efficient and effective running of the finance department and lead on the strategic development of CSW’s multi-year financial planning providing responsive reporting and adaptive forecasting to the CEO, the SLT (of which you will be part) and the charity’s Board of Trustees. You will be an excellent financial professional, self-motivated and passionate about your work. You are proactive and willing to work well with others to achieve targets. You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.

To be successful in this role, you will hold a relevant financial qualification or be qualified by experience. You will have substantial experience at middle or senior financial management level in the commercial or not-for-profit sector, as well as the ability to motivate and inspire people when working in a team. You will possess strong strategic planning skills, and a good grasp of key charity accounting and database software; principally Sage Line 50, Raiser’s Edge, electronic/online banking, Microsoft Office, especially Excel at advanced level. You should have good knowledge of financial budgetary and accounting systems, as well as the ability to ensure operational excellence.

A full list of essential criteria is listed in the Application Pack

CSW Benefits: We offer flexible working, your birthday off, pension with 6% employer contribution, 30 days holiday after 5 years’ service, 3 month paid Sabbatical after 10 years’ service.

Closing date for full applications: 12 noon GMT Thursday 22 August 2024.

Interviews: Shortlisted applicants will be invited for interview.  The interviews will take place in person at our office in New Malden or online. 

This post falls within the definition of an Occupational Requirement as per the Equality Act 2010.

CSW is a human rights organisation specialising in freedom of religion or belief, and as Christians we stand with everyone facing injustice because of their religion or belief. 

General Data Protection Regulation

CSW takes seriously the storing of personal data in line with the General Data Protection Regulation.  Your application and any information you provide will be stored securely either on paper records or a computer system and then destroyed in line with the data protection law.

We are excited to announce the opportunity for a Director of Development to join our dynamic Senior Management Team at the Lyric. In this role, you will spearhead the growth of our philanthropic and supporter income in line with our ambitious Strategic Vision. You will lead a small, passionate team to craft and execute innovative fundraising ideas and campaigns.

Your mission will be to achieve a fundraising target of around £750,000 annually by engaging with individuals, trusts, foundations, and corporations to secure this crucial income.

The Lyric embodies a culture of warmth and inclusivity, and we welcome you to become a part of our community. We actively encourage individuals from all backgrounds to apply for this position. Our goal is to establish a workforce that mirrors the diversity of our society, bringing together individuals with a myriad of skills and experiences to influence our work. We are especially eager to hear from candidates from the global majority and those with disabilities.  The Lyric Hammersmith is proud to be a Disability Confident Committed Employer and is proud to provide support to parents and carers working in the theatre.

We are seeking an experienced fundraiser to equip our organisation with the financial resources needed to meet our objectives. The post-holder will lead on growing our charitable income across all funding streams, maximising supporter engagement and fulfilling operational duties, such as overseeing a fit-for-purpose database.

This is a new role with a significant input into our plans and strategies for the future. The successful candidate will report to the CEO and oversee most fundraising income generation.

The Fundraiser will build positive relationships to secure significant income, develop links specifically with churches and individuals and bring in regular/targeted income through recurring donations, fundraising campaigns and events. The ideal candidate will have experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns as well as experience in managing the operational aspects of fundraising (database, compliance with codes of practice and fundraising regulations, creating campaigns). Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief and inspiring hope for the future in the individuals we serve.

Main Responsibilities:

• Work with Senior Leadership Team to develop, deliver, and monitor a fundraising strategy for Pecan.
• Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan’s supporters.
• Assist with setting up a CRM database with responsibility and maintaining appropriate data capture for the purpose of effective stewardship, fundraising and communications.
• Work with Senior Leadership to develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
• Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark, with support from the CEO.

Key Requirements (specific skills, qualifications required):

• Experience of all fundraising methods
• Excellent strategic planning skills and able to balance competing priorities
• Experience working on either eTapestry, Raiser’s Edge, Salesforce or Donorfy CRM systems
• Research skills, including identifying, analysing, and monitoring potential funders

Desirable knowledge/expertise

• Degree level qualification / Marketing, Finance or CRM qualification
• Working knowledge of local church culture
• Target-driven
• Experience of working with disadvantaged groups
• Understanding of or lived experience of issued faced by Pecan service users

Please read the Recruitment Pack containing the Job Description for more information. Please see the instructions below on how to apply. 

Closing Date: Wednesday 21st August 2024, 23:59pm

Interview Date: Details TBC

Start Date: ASAP

Salary:  Up to £41,000 per annum plus generous benefits

Contract: One-year maternity cover, full-time

Location:  Victoria, London (hybrid working with one to three days in the office each week)

Closing date: at 12 noon, Thursday 08 August 2024

NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.

NHS Providers is digitally transforming, and the digital team, which sits within the Communications directorate, is a key part of making that happen. This Senior Digital Officer role supports the ongoing strategic development of the organisation in key digital marketing areas, including website, analysis and evaluation, audio-visual outputs, eMarketing, and social media. The role will also support wider membership communications activities.

A substantial part of this maternity cover role will be supporting the senior digital manager deliver the organisation’s new website. This will entail project managing the website redevelopment work and launch, working closely with our digital agency as well as with colleagues withing NHS Providers. Alongside this, you’ll be supporting work on our new content strategy, ensuring our digital channels reflect the outcomes and working on development of analysis and evaluation across the organisation.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief. We particularly encourage applications from those from underrepresented communities.

Marie Curie, the UK’s leading end-of-life charity, is seeking an Associate Director of Mass Fundraising to lead the charity’s Mass giving strategy - in particular Cash Appeals, Regular Giving, Gaming and Legacy – and to lead the Innovation team for all of Fundraising.

Marie Curie is the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what we know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The role of Associate Director of Mass Fundraising will be responsible for driving lifetime value and net contribution through ever-improving CPAs, strong awareness, engagement and retention strategies.

You will use your omni-channel marketing skills to oversee your team leading the charity’s cross-organisational Christmas and Great Daffodil Supporter-facing campaigns, ensuring the campaigns deliver income, cold recruitment and brand awareness, becoming moments the whole organisation engages in.

You will also ensure the innovation team focus on £1million plus income opportunities, whilst also providing teams with some support in them running their own optimisation projects. You will use your marketing skills to ensure the Innovation strategy is insight and data-led and that the organisation can run innovative projects quickly and agilely.

Marie Curie are seeking candidates who have senior-level leadership experience in a fundraising environment with a successful track record in mass fundraising and marketing. You should be able to demonstrate strong acquisition and retention results throughout your career and experience leading significant campaigns and in managing multi-million pound income and expenditure budgets.   You will also have a proven track record in managing large, high-performing teams.

This is an ideal career opportunity for an individual with extensive community fundraising experience looking to either broaden their portfolio or take the next step towards a Director of Fundraising role. 

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

CLOSING DATE: 9am, Monday 12th August.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

Help us to grow our Environmental Education Charity’s impact and income by fundraising, allowing us to deliver our mission to create outstanding opportunities for everyone to learn about nature.

• The base location for this position is negotiable, with full remote working / home working a possibility.
• It’s a permanent full-time contract working an average 37.5 hours per week.
• Circa £28,292 per annum + excellent benefits – including 28 days leave + bank holidays, life assurance, a health cash plan and much more! See the full list below.

Love where you work!

We are a national charity established in 1943 to promote a better understanding of the natural world. 

Our aim today is unchanged – to create a world where everyone feels connected to the environment so they can enjoy the benefits it gives and make choices that help protect it. We do this by offering a wide range of education courses and materials, so that everyone – and especially young people – can increase their knowledge, understanding and love for the natural world.

We value each of our team members and understand that every role is vital to achieve our goals, so, we provide great benefits* to reward and support you while you work with us.

What you’ll be doing

Your focus will be to grow our charity’s impact and revenue streams by fundraising for environmental education, benefitting people and nature by securing funds from supporters, trusts/foundations, and businesses.

This will include building relationships with potential legators, inspiring supporters to maintain their commitment, eventually leaving the Field Studies Council a gift in their Will as well as turning strategic and operational priorities into practical funding bids.

Key responsibilities will include:

• Researching and identifying potential trusts/foundations/businesses as suitable external funders for designated target projects
• Working collaboratively with internal and external stakeholders to draft fundraising bids, developing persuasive proposals and collating appropriate supporting documentation.
• Proactively develop positive, long-term relationships that grow Field Studies Council’s pipeline of prospects
• Maintaining up-to-date knowledge and understanding of relevant governmental, sector and business opportunities to identify potential funding opportunities
• Fundraising administration including gift processing, donor thanking and stewardship
• Supporting at events and funding meetings, as required

Please refer to the vacancy pack on our website for the full responsibilities of the position.

Where you’ll be based

The base location for this position is negotiable, with full remote working / home working a possibility. However, if you prefer working in office, we have Field Studies Centres throughout the country which you are also able to work from. We will also consider hybrid working options.

There may the occasional need to travel to meet with, colleagues, prospective funders and other stakeholders. We expect this to be limited, no more than once every 2-3 months.

Who we’re looking for

You will be passionate about our charity’s mission and understand the importance of Environmental Education.

It’s essential that you have experience working in a fundraising role or department. We need an experienced individual who is confident to write and submit successful fundraising bids to trusts, foundations and businesses.

You will also have experience creating and managing successful supporter journeys to optimise our donations, particularly legators.

As a natural at building relationships with internal and external stakeholders, you will be able to tell compelling stories to encourage individuals and organisations to support our aim to connect people to nature.

 If this inspires you, we would love to hear from you.  We look forward to your application.

* Your benefits whilst working with us will include:

• Financial - We offer competitive salaries, sick pay, pension schemes, life assurance, 28 days annual holiday entitlement plus bank holidays and a further 2 extra loyalty days dependent on length of service.
• Health and Wellbeing - Eligible employees are automatically provided with a Health Cash Plan which you can use to help pay for routine health appointments as well as give you the ability to seek second opinions from top doctors! We also provide our team members with access to a 24hr Counselling Helpline Service.
• Discounts – When you join the team you are also enrolled into our reward programme which gives you discounts on your favourite brands and opportunities to earn cash back on everyday purchases!
• Additional benefits - We endeavour to offer flexible working options where roles permit and are committed to providing our employees with appropriate quality learning and development opportunities.

The closing date for receipt of your completed application is 8 August 2024.

We reserve the right to close the vacancy early if we’re in receipt of sufficient applications. Please apply early to avoid disappointment.

Interviews are scheduled to take place at online or at a Field Studies Council centre in the week commencing 19 August 2024

Shortlisted applicants will be contacted by email.

Our Chief Executive's Office is looking for a highly organised individual with the confidence and credibility to work with Senior Stakeholders across our Executive Leadership Team, Board of Trustees and the Royal Household to become our new Head of the Chief Executive's Office.  

The key aspects of this role include:

• Providing operational day to day leadership and management of the CEO office
• Laision with the Royal Householder on all matters relating to The Prince’s Trust, our Founder and management of all Royal engagements
• Producing briefing documents and reports for the CEO, Leadership and Trustee Board meetings.

This role is perfect for you if you have experience of operating at a senior level, with a keen eye for detail and a strategic mindset. Experience of leading the executive support requirements of senior leaders is a must. We have a hybrid way of working, and whilst there is flexibility, you will be required to be in the South London Centre 3 days per week.

Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea

Contract:  Absence cover fixed term for 6 months, or to the return of the substantive postholder

Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.

Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.

You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.​You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.

This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.

Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on Wednesday 7th August.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

Job Title: Fundraising Officer
Sector: Charity
Location: Remote (Monthly Travel to Chandlers Ford)
Salary: £32,000 circa

Started in 2022, Utilita Giving provides grants to voluntary sector organisations, who can alleviate and prevent suffering and hardship caused by fuel and food poverty.

We raise awareness about this issue and enlist the public’s support in fundraising campaigns. Supported by our Patrons David James (ex-England footballer) and Adam Scorer (Chief Executive of National Energy Action), there is huge potential for this small but mighty charity to become a household name.

We are seeking an experienced Fundraising Officer, who has a proven track record in fundraising and effectively engaging donors and stakeholders to support a charitable cause.

You will be successful in submitting Tenders, Grant Applications, Bids etc. and competently engaging with high-net-worth individuals and corporate donors. You will be highly organised, numerically proficient and be great at building effective relationships. 

You’ll be part of a small team, reporting into the Executive Director, however we work with a diverse stakeholder network of other charities and the general public, therefore you will have excellent communication skills and a collaborative approach.

We generally work remotely, but you will be required to come into the Chandlers Ford office once a month for meetings.We can be flexible if you wish to have a condensed working pattern over 4 days.

Marie Curie, the UK’s leading end-of-life charity, is seeking an Associate Director of Local Fundraising to lead their local fundraising operation and ensuring they maximise the value from local relationships.

Marie Curie is the largest non-NHS provider of end-of-life care in the UK, the only provider across all four nations delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Their leading research pushes the boundaries of what we know about good end-of-life, and their campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.

The Associate Director of Local Fundraising is a senior role within the Income, Innovation and Engagement directorate; a highly ambitious and professional team which is working to grow income and strengthen the organisation’s voice across the UK as the leading end of life care charity in the UK. Marie Curie has ambitious financial growth targets and needs to drive net contribution, engagement and awareness if they are to achieve their fundraising ambitions and subsequently their service growth goals.

The primary focus of the role is to maximise the net contribution from local fundraising but also to  drive community awareness and engagement with Marie Curie.  This is a key role for Marie Curie, responsible for managing a team of over 100 people and having responsibility for over £20 million Income, the recruitment of legacy prospects, the delivery of fundraising events and the strategic approach of supporter facing volunteers.

The Fundraising teams based in communities across the UK are responsible for raising money, driving legacy sign ups, building event participation and profit and growing awareness and engagement of the need for and impact of the charity’s work amongst supporters and people who have the potential to support Marie Curie.  With all local relationships managed by this role’s teams, the post will ensure that supporters have a connected, seamless experience.

The ideal candidate will have senior leadership experience in a fundraising environment with a successful track record in increasing voluntary income or revenue. They will also have experience in developing both annual operational and three-year strategic plans, developing creative and innovative solutions and digital marketing and in working with working with volunteers and engaging local communities. This will be combined with a proven track record in managing large high-performing, geographically dispersed teams.

This is an ideal career opportunity for an individual with extensive community fundraising experience looking to either broaden their portfolio or take the next step towards a Director of Fundraising role. 

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

CLOSING DATE: 9am, Monday 12th August.

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

This is an exciting and challenging position, which will be pivotal in growing the acquisition programme as part of our 5-year strategy. Working closely with the rest of the A&W team and wider stakeholders, such as the Communications team, media and creative agencies, you'll help to optimise acquisition activity as we scale up investment in this area. This is an opportunity for someone to help make a real difference to a varied programme using a test and learn approach.

In addition to leading DRTV, this role also involves delivering a variety of other important activity as required, such as inserts and welcome journeys. There are opportunities to turn your hand to a range of channels and product promotion as we aim to scale up channels such as inserts.

Criteria

We’re looking for an enthusiastic and highly organised individual with excellent communication and analytical skills. You’ll enjoy looking for ways to optimise all elements of campaigns from creative, content and media testing and able to act as a key point of knowledge in this area. Experience of DRTV is required, with an understanding of individual giving fundraising KPIs, including in relation to: DRTV, print, telemarketing, email and landing pages. You will be confident working with data with attention to detail and accuracy, from briefing data criteria for emails to using excel to review and share results. You will also be able to engage wider stakeholders in our acquisition testing plan development, providing clear regular communication to update on progress and learnings.

Most importantly, you’ll be keen to deliver insight and audience-led, best in class fundraising campaigns to help Brooke realise an ambitious acquisition growth programme.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

Interviews to be held Monday 12th August 2024

Engagement Officer

Salary: £27,029 to £29,159 (pro rata), with an 8% pension contribution

Contract: Fixed Term to 31 May 2025, possible extension. 0.5FTE (17.5 hours per week)

 Location: Office in Guildhall, remote working, and outreach work

 Responsible to: Thames Programme Manager

 What does Thames21 do?

 Thames21 is one of London’s leading environmental charities and its work on rivers and landscapes across London and the Thames Basin builds climate resilience, biodiversity and connected communities. It supports the relationship between communities and their rivers while aiming to deliver powerful social impacts like improved wellbeing, community cohesion, and greater equality of access to good quality green-blue spaces.

Job Description

Purpose of the job

We are seeking a skilled engagement officer to work on our projects in London and the Thames Basin. This role offers an opportunity for the post holder to make a difference to diverse areas of London, with differing challenges and an array of ambitions.

The key skill for this role is being able to connect with and bring people together. The project relies on creating strong networks of local institutions, such as schools and local authorities; grassroots organisations and groups; community leaders and representatives from the public and private sectors, including councillors and politicians.

The key value for this role is curiosity. Being able to ask questions, listen and encourage people to get involved in whatever way they are able, will help you succeed.

You’ll thrive in this role if you are able to see the strengths and assets of communities and individuals and find space for them to flourish. By working together with local people in diverse communities beside waterways you will establish a new and positive ongoing relationship between Londoners and their blue spaces.

A typical day is likely to involve keeping on track with what’s happening across each area, meeting with key partners, being alert to upcoming network meetings, or delivering community events or activities. You might be working from home, or out of our offices in Bow or Guildhall, or working with a community group or local organisation or institution, including schools, co-producing an engagement event.

You might be posting on social media or updating the web page. You may be working on strategic long-term plans on how to share the learnings from the project. You’ll be thinking both big and small on any given day!

Diversity

We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. This role is primarily about community engagement. For that reason, while an interest in environmental issues is a bonus, it is not required for the role.

Main duties and responsibilities

1. Plan, support and deliver a range of activities to engage local communities and build connections between them and blue spaces. Raise awareness and respect for the river and water environment, including Thames riverbank and foreshore, adhering to Thames21’s health and safety policies.

2. Compile area profiles, identifying key stakeholders from public, private and third sectors. Work with stakeholders, including schools, to ensure understanding of the programme and the opportunities available.

3. Work with local community organisations and representatives to open dialogue with residents about local perceptions, connections and interest in the river and co-produce an engagement programme that will lead to a better understanding of the environmental issues that affect blue spaces; improve community wellbeing and explore cultural connections to rivers.

4. Carry out robust monitoring processes, including gathering feedback from partners and participants and regularly evaluate the effectiveness of projects. Collaborate with colleagues to inform a relevant programme of activities that will engage a wider diversity of Londoners with the Thames.

5. Work with Thames21’s Comms Team to promote projects, celebrating achievements and learnings; and collate and contribute content for the webpage.

7. Contribute to internal quarterly reports and annual reports to funders.

8. Represent Thames21 at community events, activities and partnership meetings.

9. Maintain clear records of progress, ensure all administration and statistical information is kept, and regularly upload information onto the Thames21 database.

10. Attend Thames21 Team Meetings and liaise with Thames21 staff.

This job description cannot cover every issue or task that may arise within the post at various times. The post-holder will be expected to carry out other reasonable duties from time to time which are broadly consistent with other Thames21 activities and with those in this document.

 Person Specification

 It is essential that in your application you give evidence or examples of your proven experience in each of the following criteria.

 Experience:

· Experience of working with a broad range of community groups, volunteers and private and public sector organisations.

· Experience of organising safe and successful events and activities with community groups and grassroots organisations from conception through to delivery and evaluation.

Ability:

· Excellent communication skills, using good listening skills, curiosity, empathy, and tact to build positive, trusted relationships with individuals, grassroots groups and community organisations.

· Ability to be resilient and manage a demanding workload with enthusiasm and self-motivation.

· Ability to work alongside residents to “work with”, not “do to”, following the principles of co-design or co-production of services.

· Current driving licence and willingness to drive a van to and from various sites across London, if required

Knowledge:

· A strong interest in the environment and an understanding of environmental issues.

· Knowledge of community engagement methodologies as a means to build social connections, confidence and local pride.

· Knowledge of using monitoring and evaluation techniques and methods in practice.

Ethos:

· Commitment to, and understanding of, diversity, equity and inclusion in the workplace and when providing a service to the public.

· Commitment to the values of Thames21 as set out in our five-year plan

Additional Information

· The post holder must be willing to occasionally work in the evening and at weekends.

· 25 days paid annual leave are available pro rata plus public holidays. In addition, theThames21 office is closed between Christmas and New Year.

· Thames21 operate a flexitime system of working.

· Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST.

· 24/7 access to our employee assistance programme.

· Laptop & Mobile phone for company use.

 To apply for this position, please email a copy of your CV and a short covering letter and apply via the Charity Job button.

• Closing date: 5pm on 14 August

• Interviews: 22 August

We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive, we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.

NO AGENCIES PLEASE

Working within the Engagement & Communications team, you will contribute to the success of fundraising at Cruelty Free International and its affiliated group of companies’. Using your knowledge and expertise, you will work to increase our individual giving income by being responsible for in-house fulfilment and response handling for our direct mail appeals. 

This is an exciting new role, contributing to the development and implementation of our new income generation strategy. Reporting to the Fundraising Manager, this role will work closely with colleagues across the organisation including those in PR, marketing, data, and finance to deliver engaging communications to our offline audience. 

Working alongside the Fundraising Manager you will use your excellent copywriting and creative skills to develop fundraising appeals for the organisation that inspire our donors to contribute financially to our organisation. 

Working closely with our data and administration teams you will maintain effective response handling, ensuring donations are processed in line with best practice guidelines, donors are thanked promptly and supporter records on our CRM are maintained and updated. 

Between mass mailings you will work closely with the wider engagement and communications team to deliver outward-bound communications tasks, such as ongoing targeted telephone fundraising campaigns, calling potential and existing supporters to acquire new donors and reactivate lapsed donors. Using your excellent communication skills to increase engagement, income and drive long-term relationships.

You will have excellent time management skills and be an enthusiastic self-starter with a hands-on approach, capable of working independently or as part of a multi-disciplined team. Your fundraising knowledge and experience will help advance animal protection on the international stage.

Key information

Support and development officer
5 days a week, (35 hours), maternity cover position starting September 2024
Home-based
£23,634 per annum

Key skills

Administration, customer service & support, operations
Communication, administration, time management, customer service, organisation

Job description

Re-engage has just launched a new five-year strategy which has growth at its heart. We’re looking for an exceptional person to join our team, for maternity cover, as a support and development officer (SDO) and to be a vital part of this exciting phase of our development.

Reporting to the support team manager and sitting within the service delivery team you will be working closely with other SDOs and engagement officers (EOs) with a focus on matching older people and volunteers in to Re-engage services and providing ongoing support.

Joining our team will give you a role where you’ll have a real sense of purpose and we'll give you the time, space, and support to develop in the role. We’re looking for some who is:

- Committed to engaging and empowering volunteers and older people.
- Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders.
- Work with our CRM system and dashboard to identify tasks and manage workload, ensuring records of older people and volunteers are kept up to date
- Solution focused and committed to using technology to find solutions and to improve performance.
- Comfortable with communicating on the phone with people of all ages.
- A skilled and confident communicator.
- Familiar with working in a fast-paced environment with experience of working to deadlines and at meeting performance related targets.

Key responsibilities:

- Matching older people and volunteers into Re-engage services.
- Supporting volunteer and older people once they are matched into Re-engage services, including dealing with any complaints that may arise.
- Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.
- Making calls to older people and volunteers on a regular basis
- Responding to phone and email enquiries from our shared mailbox and phoneline that provides high quality support to older people and volunteers.
- Attending face to face meetings with colleagues occasionally
- You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post.

This role will require an enhanced criminal record check.

Benefits:

- Salary – £23,634 per annum pro rata
- 5 days a week (35 hours), maternity cover position starting September 2024 (potential for flexible working, occasional evening and weekend working may be required with prior notice)
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays pro rata
- Enhanced family friendly and life events provisions
- Bupa cash plan, 3% pension contribution, death in service insurance
- Learning and development opportunities, Employee Assistance Programme
 

About you
Essential:

- Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.
- Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance.
- Excellent interpersonal, written, and verbal communications skills.
- A desire to learn, adjust and adapt to constructive feedback.
- Organised and has a methodical approach to work and excellent time management.
- Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
- Strong understanding of the importance of record-keeping and CRM systems.
- Strong understanding of the importance of brand and commitment to the brand guidelines.
- Clear understanding of confidentiality and the implications of GDPR when working with volunteers and with older people.
- Clear understanding of safeguarding systems and processes.
- A positive ambassador for Re-engage - committed to an organisation that challenges ageism, empowers volunteers, and recognises and values diversity.
- A commitment to embracing the values of Re-engage, and to our motivation to harness technology.
 

Desirable:

Interested in learning about loneliness, social isolation, and factors that impact the ageing population.
Understanding of, and empathy with, the issues affecting older people who are isolated and lonely.

About Re-engage

Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.

Our volunteers work together to create better communities and help to enrich the lives of our members.  Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.

Our vision is a world where no one is ever too old to make friends and enjoy social interaction.

Our mission is to work within communities to end social isolation and loneliness in older people.

Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.

How we recruit

Don’t meet every single requirement? Studies have shown that women and people from ethnic minority backgrounds are less likely to apply to jobs unless they meet every single qualification. At Re-engage we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we’d encourage you to apply anyway. You may be just the right candidate for this or other roles.

Re-engage uses the Hireful platform which helps remove unconscious bias for a forward-thinking, fair, and objective alternative to traditional hiring. Instead of using your CV alone, we'll be asking you to answer questions to test essential skills needed for the role. The responses are then anonymised and reviewed in a random order by members of our team. This enables us to make data-driven assessments focused on someone's ability, rather than their background.

The Hireful platform also asks some demographic questions before you start your application. We never see these responses with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.

The closing date is 5pm on Sunday 4th August 2024 and interviews will be held on Friday 9th August 2024.

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