Information and advice service and volunteer manager jobs

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers weekdays (Monday – Friday, 10am – 4pm). These times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

• Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.
• Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.
• Inform carers about carers assessments and refer where necessary.
• Inform carers about emergency grants available and refer where necessary.
• Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

• Refer unpaid carers to local services to access local and culturally appropriate support in their area.
• Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.
• Signpost carers to relevant services in Manchester suited to their individual need.
• Complete relevant grant applications for carers using the service where needed.
• Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers
• Research and explore options and implications so that carers can make informed decisions.
• Write and maintain detailed case records for all casework completed.
• Collect required data for statistical monitoring and report preparation.
• Complete the required training to comply with quality assurance processes.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job at the date the job description was prepared.  It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed.  Consequently, this job description may be revised from time to time.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

What will you do? 

You will work with a highly motivated staff and volunteer team to deliver a quality outreach advice and support service for individuals with an acquired brain injury in Gloucestershire.

We value transferrable skills and are particularly interested to receive applications from candidates who have experience of managing a client caseload and of working to empower and support vulnerable adults.

Under the direction of the CEO at Headway Gloucestershire, you will work alongside clients with complex needs to support their recovery, wellbeing, independence and autonomy, working towards agreed goals and recording key outputs and outcomes. This might include:-

1. Providing brain injury recovery information and advice, working with compensation situations and making referrals to clinicians and health providers.

2. Maintaining tenancies by assisting with paperwork, organising payment plans, negotiating with landlords or mortgage providers.

3. Form filling for welfare benefits, housing applications, blue badges and bus passes etc.

4. Supporting people to access resources in their local community including leisure, education, volunteering and employment opportunities.

5. Supporting people to attend appointments and meetings when relevant.

6. Working with other informal and formal support providers.
 

About us

Headway Gloucestershire was established in 1988 and since then has been working to make a positive difference to the lives of people with an acquired brain injury. We provide specialist recovery support and respite through our centre-based Enablement Service and outreach support through our Community Links service.

Headway Gloucestershire is a busy, growing charity providing services to people with an acquired brain injury and their families and carers. Every year we are challenged to raise funds to help deliver our services.

Our centre-based Enablement Service is the heart of Headway Gloucestershire. Open every weekday, we offer activities that focus on the five elements of rehabilitation: emotional functioning; cognitive functioning; learning; social interaction and behaviour. Our Community Links Service offers outreach advice and support for people with an acquired brain injury in Gloucestershire and is often the first point of contact.

Job Purpose

This role sits within our new forensic Women’s Nova Roots service, which is a peer led service for women who are leaving forensic services, based in West London. The service will be open 3 days a week: one weekday evening out of hours and three weekends a month (flexible weekend pattern and times can be arranged).

The aim of the service is to support women who are leaving forensic care to re-integrate into society by offering a community social hub. The focus of the service is to provide social engagement, relaxation and a touch point for out of hours forensic support. The Women’s Hub will provide face-to-face holistic group support, offer psychoeducation and health workshops tailored and coproduced to the direct needs of clients, offer peer-led groups which will be co-designed and led by the clients accessing the hub. We will also offer a range of activities onsite.

Nova Roots will be an extension of the existing support offered by the Specialist Community Forensic Team (SCFT), offering out of hours social support. All referrals into the hub will be directly from the SCFTs and local hospitals.

The Nova Roots will be staffed with 1 part time Project Coordinator and 4 Forensic/Peer Led Volunteers – with Service Manager oversight. The Project Coordinator will work directly and closely with the SCFTs.

The Role

The role of the Nova Roots Project Coordinator is to arrange and coordinate a range of psychoeducation, health and peer-led workshops which will be delivered 3 times a week. The Nova Roots Project Coordinator will be responsible for managing the 4 peer-led volunteers and oversight of the site 3 days a week. The Nova Roots Project Coordinator will also be required to be in regular communication with the SCFTs.

The role will require hybrid working: onsite when the hub is open and 1 day of planning/coordination which can be worked remotely on a rota basis.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience of working within forensic services
• Understanding and experience of challenges for forensic leavers (social, health, welfare, interpersonal)
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with those in crisis and challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Understanding safeguarding adults and children processes and legal requirements
• Understanding of social issues such as debt, housing and welfare benefits
• Promoting people’ rights and responsibilities
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g., CATT, Emergency Duty Teams, CAMHS, Safe Space, SCFT etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative and management support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans
• Actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in forensic mental health services and with clients experiencing mental health distress, crisis and forensic/criminal backgrounds
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Minimum 1 year of project coordination/management
• Experience of facilitating workshops/group sessions
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approaGood communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours, during the day and on weekends
• Staff within this role will be considered key workers, so in the event of a government lockdown, staff will be expected to continue working
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

Homebased in Wales - The Vale of Glamorgan · Pembrokeshire · Wrexham · Newport · Swansea · Bangor · Cardiff · Gwynedd

We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support covering Wales, Overseas, Northern Ireland and the Republic of Ireland to those in the Armed Forces Community who need it most.

With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.

This role reports to the Senior Storytelling Manager with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns and promoting SSAFA’s fundraising initiatives and services across Wales, Overseas locations, Northern Ireland and the Republic of Ireland. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.

With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.

About the team

The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA, with a focus in Wales, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.

About you

You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Tuesday 13 May 2025.

Interviews: TBC

£40,000 - £45,000 per annum

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We have a fantastic opportunity for a highly motivated and results-driven Solutions Manager to join an established development team at one of the most dynamic and fastest growing charities in the UK. 

The Solutions Technology Team are dedicated to enhancing the delivery technology solutions we provide. Data underpins the insight that informs our decisions and shapes the way we build lasting relationships with our customers — from service users and fundraisers to campaigners and volunteers. As an organisation, we’re on a journey to transform our culture to be driven by data and insight, and this role will play a pivotal part in making that vision a reality.

With a focus on aligning technology solutions with business needs, the Solutions Manager will review requirements and turn them into clear, actionable project plans. You’ll oversee the full solution delivery process, including managing timelines, budget, resource allocation and risk mitigation. You’ll also manage the general maintenance of our bespoke in-house applications, which include bespoke ETL system, and front-end web applications.

You’ll be supporting the Head of Technology and Solutions with software architecture, databases support, network infrastructure, and relevant programming languages to a degree that enables you to grasp technical discussions and identify potential challenges.  Our in-house development platforms are built using PHP and Microsoft SQL Server and leverage robotic automation tools such as Toca.io and Power Automate all hosted-on Azure cloud infrastructure. 

Acting as line manager, you’ll oversee and coordinate the day-to-day work of our Solutions technology team, supporting two Developers, a Business Analyst and third-party developers to deliver projects on time and in line with business needs.

What we want from you

We’re looking for a Solutions Manager with a strong understanding of the development lifecycle, business analysis, requirements gathering, database design, optimisation, and general programming. You’ll need to be comfortable overseeing and helping to shape the architecture of our bespoke in-house applications, while taking ownership of existing systems — understanding how they’re built, how they work, and the part they play within the organisation.

You’ll have proven experience in managing teams (both in-house and external) and providing coaching and development opportunities to help your team perform at their best. Experience with both Agile methodologies and the software development lifecycle (SDLC) will be essential, as you lead the team to deliver high-quality, timely solutions.

Problem-solving and decision-making will be at the heart of your role, and your excellent communication skills will enable you to explain complex technical concepts clearly to a variety of audiences, from technical teams to non-technical stakeholders.

If you’re looking for a position where you can make a real impact every day, we’d love to hear from you.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Ally's to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Ally's to each other, not only protected groups. In 2024, we launched our New Ally Ship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identity as an Ally. 

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Monday 26th May 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 2nd June 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Could you be our new Volunteer Support Coordinator?

Who we’re looking for

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Service Manager, you will support them with managing our Remote services. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly. 

Are you an experienced and inspirational manager ready to lead a team supporting young people facing challenging life circumstances?

At Peabody, we’re committed to helping people flourish. We provide specialist housing and support for those who’ve experienced trauma, homelessness, or other complex life situations. Right now, we’re looking for a Team Manager to lead from the front — someone who can nurture and develop a team of Housing Support Workers and ensure we deliver high-quality, person-centred services every day.

What you’ll be doing
You’ll be the kind of manager who rolls up their sleeves to inspire, guide, and support — but knows your role is to lead, not just “do.” You’ll:

• Provide strong leadership, with regular supervisions, team meetings, coaching and ongoing development.
• Oversee the day-to-day running of the service, ensuring staff have the tools and support to succeed.
• Take the lead on high-risk or complex cases, modelling good practice and championing safeguarding.
• Build strong partnerships with statutory and community services, acting as a key contact for external stakeholders.
• Ensure quality standards, support plans, risk assessments, and records are consistently up to scratch.
• Manage budgets, reporting, and service performance — keeping things running smoothly, transparently, and compliantly.

What we’re looking for

• Experience in the care and support sector, ideally with vulnerable young people or those facing homelessness.
• A proven track record of line managing and motivating staff, bringing the best out of your team with compassion and clarity.
• Strong knowledge of statutory and community-based services and how to connect people with the support they need.
• Confidence in assessing and managing risk in a sensitive, strengths-based way.
• Fantastic people skills, great time management, and the ability to keep calm and focused under pressure.

This role will suit someone who has worked as a senior support worker or team manager, is ready to take the next step, and believes in doing the right thing – always.

Why join us?
We live by our values – Be kind. Do the right thing. Celebrate diversity. Love new ideas. Pull together. Keep our promises. If those resonate with you, you’ll fit right in.

You’ll have the chance to shape and lead a passionate team and make a real difference in young people’s lives. We also offer excellent training, development opportunities, and the chance to be part of a supportive organisation that puts people first.

We also offer:

• 25 days’ annual leave plus bank holidays.
• Flexible benefits package (healthcare, dental, discounts).
• 4x Life Assurance.
• Professional development opportunities (apprenticeships & qualifications).
• Two additional paid volunteering days.
• Family-friendly policies & up to 10% pension contribution (matched 1:1).

Closing date: 10th May 2025.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Overview

We will be launching our new programme from September 2025, initially as a pilot working with families across Wandsworth, with aims to be able to expand and continue beyond this.

We are seeking an experienced and passionate Family Support Manager to play a pivotal role in establishing our new Family Support programme. Your initial focus will be leading on the development of the service, implementing policies and procedures, building referral pathways, and recruiting a team of skilled Family Support Workers.

Once the service is established, you will manage a high-quality programme providing support and guidance to families facing complex challenges. Your role will involve overseeing a team of Family Support Workers, case management, fostering effective collaboration with internal and external multidisciplinary teams, and leading the service under a shared vision to ensure the well-being of children and their families.

Using a restorative approach, you will develop strong relationships to support families and empower them to take an active role in their own support plans and interventions, helping them build resilience and make informed decisions. A commitment to safeguarding excellence will be at the heart of everything you do.

This role would be an exciting opportunity for a qualified Social Worker or an experienced professional with a background in setting up and developing family support services. It offers a genuine opportunity to shape a new service and build an impactful team to make a real difference in the lives of children, young people, and their families.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

At the heart of Emmaus Greenwich is our companions. Companion is the name given to those who live in an Emmaus community and contributes to the social enterprise, where they support themselves and one another. Living in a stable environment with the opportunity of work and individually tailored support helps our companions to regain lost self-esteem and the confidence needed to get back on their feet.

Some of the things that we are looking for in our Community Manager:

• The ability to focus on impact and deliver results.
• Experience of planning, developing, and managing support services for clients with support needs.
• Knowledge and understanding of Strength-based practice and Trauma informed care.
• Knowledge and understanding of In-form client management system.
• Experience of managing the performance, learning and development of staff.
• Knowledge and understanding of homelessness issues.
• Demonstrable commitment to inclusive working, ensuring equality and valuing diversity.
• A belief in the potential of each individual and an understanding of the importance of the Community in helping an individual achieve their potential

Some of the things you would be responsible for as a Community Manager:

• Responsible for the admission welcome including assess new referrals, interviewing potential Companions, welfare and care of Companions, their integration into the Emmaus Community and the wider community at large, developing a sense of extended family.
• Lead and implement a culture which provides confidentiality, promotes professional boundaries, protects data, and safeguards Companions, Volunteers and staff.
• To manage support relating to Companion’s needs regarding their daily living requirements, physical and mental health, safety and personal development.
• To assist and encourage Companions to move into independent accommodation where appropriate
• Ensure that effective Safeguarding systems are in place and maintained, acting as the organisation’s Designated Safeguarding Person, with delegated responsibility for policy development, implementation, and reporting.
• Working in partnership with the Retail Manager, facilitate, encourage, and support companion engagement and training within the social enterprises to ensure they are viable businesses.
• Assist the Multi Site Property and Facilities Manager in the upkeep and maintenance of the Community, to ensure that it provides a pleasant and comfortable home for the Companions, whilst adhering to health and safety requirements.

So, if you hold optimism for change, advocate for social justice and have in-depth understanding of challenges faced by people with experience of homelessness and migration and have a positive “can do” attitude we would love to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do. We would particularly welcome applications from candidates with experience of trauma informed practice, asset-based approaches, quality assurance frameworks or from a background of supporting vulnerable adults into work; experience of working in partnership with a range of agencies to coordinate activities and initiatives and achieve positive outcomes. 

Could you be our new Community & Events Fundraising Manager? This is an exciting role with real purpose, helping us build a sustainable funding future that supports our values and the people at the heart of our work. 

We are seeking to grow our income in the coming years by diversifying our revenue streams and increasing our community engagement to include:

• individual giving
• support from schools, churches and local community groups
• corporate donations and sponsorships in and around our local area

In establishing this new role, you’ll proactively create and grow fundraising income across all fundraising streams to enable us to continue supporting people in crisis and meet local need.

Please see all details in our attached job description and person specification.

Head of Customer Services

Hours: 37 hours a week

Salary: £44,100 per annum

Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions

Closing Date: Monday 19th May, midday

Are you a passionate leader with a flair for driving change?

We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.

We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.

You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.

What You’ll Do

· Design and deliver a consistent customer journey that spans all our services

· Pioneer a customer-first culture and demonstrate exemplary leadership

· Harness tech and innovation to improve processes

· Champion our new membership programme, launched April 2025

What You’ll Bring

· A proven track record in customer service, transformation and culture change

· Sharp strategic thinking, plus confidence working with data, compliance and KPIs

· Great people skills, you must be able to lead, coach, train and bring others with you

· A passion for inclusion and for building solutions that meet real-world needs

What We’ll Offer

· An opportunity to create lasting impact across a well-loved and ambitious organisation

· A vibrant, values-driven culture where your voice matters

· A flexible, supportive team with big plans and a collaborative mindset

· Condensed hours may be considered after six months (note: job share not available)

Benefits

We value our team and offer a brilliant benefits package, including:

· Flexible working options

· Ongoing professional development

· 28 days annual leave + bank holidays (pro rata for part-time roles)

· Blue Light Card eligibility

· BUPA Employee Assistance Programme (EAP)

· 4% auto-enrolment pension with life assurance

· Cycle to Work Scheme

· Electric Vehicle Scheme

How to Apply

To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.  

For any questions, please let us know and Jo Clarke will be happy to contct you. 

Please note applications without a cover letter will not be shortlisted. 

Alternatively you can download our application form from our website.

If you're shortlisted, we’ll carry out DBS and reference checks before appointment.

If you need support with your application please do let us know.

About AUKWSBH

We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.

We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.

Diversity & Inclusion

We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.

If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.

The Research and Community Engagement Manager will have significant knowledge and experience of health and social care services and community engagement including managing key research projects and working with people who use services.  We are excited to be managing the Healthwatch North Northamptonshire Service and appointing new staff for the service. Our aims and mission are to give voice to the public and engaging communities especially those who are least heard and the most vulnerable. You will also be committed to working collaboratively with communities, VCSE and statutory sector services.

You will be able to lead all the key functions including:

• Carry out priority areas of research, using a range of methods and sources of data, on health and social care. 

• Produce high quality analysis, reports and presentations for a range of audiences. 

• Facilitate co-production activity, working with experts by experience, service users, carers, and peer researchers.

• Work with Healthwatch NN staff and volunteers

We are looking for someone who is committed to social justice and equalities and able to translate this into practice. We need a confident research specialist who is credible and can lead an effective work research and community engagement programme relevant to meeting the needs of local communities and informing change to policy and practice of health and social care services.

Job Purpose:

A core element of Healthwatch NN’s work is the management of research, collection, analysis, and subsequent reporting on information and data relating to people's experiences of publicly funded health and social care services. The Research and Community Engagement Manager is responsible for overseeing this crucial function, ensuring its effective delivery.

In addition to managing research activities, the Research and Community Engagement Manager takes the lead in developing and executing the CRM system. Furthermore, they spearhead the creation of impact measures for the organisation, ensuring that our efforts are aligned with our mission to improve health and social care services in North Northamptonshire.

Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues.

We hope to carry out activities across a number of different programme areas to enable us to fulfil our statutory functions and the Research and Community Engagement Manager will be responsible for:

· By capturing community views through people’s experiences and by understanding and reporting on these experiences to health and social care services.

· By actively promoting community involvement in the commissioning, provision and scrutiny of health and social services, giving people and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.

· By undertaking community-led research in priority areas to examine the impact of health and social care services, its pathways and make any recommendations for change.

· Healthwatch can monitor and review how local services are planned and run (except for social care facilities for children and young people) and have the statutory power to ‘Enter and View’ premises delivering health and social care services. This enables authorised representatives of Healthwatch to observe the nature and quality of services, report on their findings and make recommendations so that local authorities and health services can exercise their duty to respond. 

· By providing Information & Signposting Service to help people understand the services available in their local area and to make informed choices about different health and social care services.

KEY TASKS:

To work closely with the Healthwatch Service Manager, Healthwatch NN Advisory Group and the Support Northamptonshire’s CEO to:

Main duties and responsibilities

· Organise, design and carry out participatory qualitative fieldwork. 

· Designing peer-research models of social research investigation.

· Conducting qualitative analysis of data conducted through interviews, focus groups, workshops or other methods, with a focus on lesser heard voices.

· Carrying out quantitative data analysis using Excel.

· Utilising a wide variety of research approaches, particularly participatory approaches, which inform, involve and bring together individuals, groups, service providers and decision makers.

Research and analysis

· Carry out priority areas of research, using a range of methods and sources of data, on health and social care. 

· Produce high quality qualitative analysis, reports and presentations for a range of audiences. 

· Facilitate co-production activity, working with experts by experience, service users, carers, and peer researchers.

· Work with Healthwatch NN staff and volunteers and provide regular progress feedback.

· Analyse quantitative information gathered through research and engagement collected by Healthwatch NN to draw out trends in relation to health and social care service provision. 

· Translate research findings into practical learning for developing and improving health and social care services.

· Take responsibility for data and project management and administration as it relates to our social research activity. 

· Collaborate with stakeholders and colleagues to develop the annual research programme.

· Lead and oversee the delivery of the annual research programme, ensuring alignment with organisational objectives.

· Utilise creative and appropriate methodologies to design and manage research projects, employing both quantitative and qualitative methods.

· Apply various research techniques, including document analysis, surveys, focus groups, interviews, and case studies, to gather relevant information.

· Produce research-based briefings and provide support to stakeholders in understanding key points.

· Analyse and evaluate research findings, interpreting data to identify key issues and develop actionable recommendations.

· Present research data in formats suitable for different audiences, including reports and infographics.

· Collaborate with CEO and team to gain insight into themes identified through community-based activities.

· Support in developing engagement activities based on service user feedback and intelligence.

· Identify simple interventions that Healthwatch NN can implement to impact service improvement.

· Develop an impact reporting system to measure and communicate Healthwatch NNl's impact effectively.

· Liaise with admin regarding information requests, research promotion, and evidence collection from web and social media.

· Analyse the Healthwatch NN database to produce representation reports for commissioners, providers, stakeholders, and the Executive Board, informing them of current trends.

· Provide regular performance reports for the Advisory group.

· Produce reports from the Healthwatch NN database for multidisciplinary boards such as the Health and Wellbeing Board, Joint Strategic Needs Assessment, Overview and Scrutiny Committee etc.

Team working

· Train and support people to take on peer research roles, putting control and ownership of the research process with people interested in and affected by health and social care services. 

· Support those actively involved in Healthwatch NN to develop a shared understanding of the implications of gaps in involvement of people from different communities.

In consultation with the Healthwatch NN Service Manager and Support Northamptonshire CEO:

· Represent Healthwatch NN at strategic meetings, conferences and public engagement events as required, acting as a spokesperson for Healthwatch NN at such events.

· Deliver presentations to the public, stakeholders and partner organisations. 

· Engage with the Healthwatch network, and health and social care system partners across Northamptonshire and neighbouring area as appropriate. 

This is an exciting new role for our organisation! You’ll have the freedom and autonomy to shape our marketing strategy, working hand-in-hand with our Director and Senior Leadership Team to make a tangible impact in our community.

• Salary: £36,565 - £41,200 per annum (dependent on experience, Full-Time Equivalent)

• Hours: Flexible arrangements! We're open to accommodating everything from 20 hours per week (0.5 FTE) up to full-time - depending upon the candidates needsmark. Hybrid working options available.

• Contract: Permanent

About Us

Sufra is an innovative charity in Northwest London that prevents hunger, fights poverty and builds community.

With the help of our volunteers and partners, we coordinate a network of food banks and community kitchens, as well as a social supermarket and café. These act as a gateway for guests to access more holistic support – including welfare advice, asylum support, volunteering opportunities and our award-winning community garden.

We aim to work with our guests to find solutions to their challenges together, whilst campaigning against the causes of hunger and poverty.

What You’ll Do

Strategy & Execution: Create and drive an innovative individual giving strategy that grows our existing donor base and revenue.

Understanding Our Supporter Base: Dive into our CRM system (Beacon) to understand, profile, and engage with our supporters on a personal level.

Donor Stewardship: Cultivate and nurture relationships with individual donors, including high-net-worth individuals, ensuring they feel valued and connected to our cause.

Campaign Management: Lead dynamic direct marketing campaigns, digital appeals, and social media drives that captivate and convert our supporters into donors.

Data, Budgeting & Reporting: Analyse fundraising performance like a pro, managing budgets and providing insightful reports.

Team Leadership: Inspire a small but passionate team, and getting stuck in to delivery in order to achieve our shared goals.

And More…

• Support our corporate fundraising initiatives.

• Be the face of Sufra at external events and meetings.

• Work closely with the entire team, stepping in wherever needed to propel our charity forward.

Why You’ll Love Working with Us

Health and Wellbeing: Access to a 24/7 Employee Assistance Programme for confidential advice and counselling.

Learning and Development: Annual training budget, plus shadowing opportunities to grow your skills.

Annual Leave: Start with 25 days per year (pro rata) plus bank holidays, gaining an extra day for each year of service (up to 5 additional days).

Pay and Pension: Competitive salaries with regular reviews, plus eligibility for the Nest pension scheme with employer contributions.

Flexibility: Embrace hybrid and flexible working arrangements tailored to your needs.

If you’re an experienced fundraiser with a knack for storytelling and growing an engaged supporter base, we want to hear from you. Join us in driving positive change and making a real difference in Northwest London!

Location: London, in office 3 days per week with occasional travel nationally - 2 days can be WfH

We bring the magic of cinema into NHS hospitals

MediCinema is a leading and growing UK charity with a mission to improve the wellbeing of patients, their families and carers through the magic of the shared cinema experience. We do this by building and running  high specification cinemas in hospitals, bringing the magic of the silver screen to patients young and old, for free. Our work makes a direct and meaningful impact on the lives of people experiencing some of their most challenging times, and we are proud to work in close partnership with a growing number of hospitals to direclty benefit patient experience.

We have an ambitious growth plan in place for the charity to continue to maximise services at our current sites, to build new MediCinemas and expand services to new hospitals across the country ensuring nationwide reach and impact. This is an exciting time to join our dynamic charity and be a central part of our growth.

We are now looking to expand our Fundraising and Devlopment team in this newly created role. You will have relevant experience likely to have been gained over 1 to 3 years working in fundraising, supporter engagement, or a similar role within a charity or not-for-profit organisation. You must be confident using CRM systems such as Donorfy or similar, and in writing donor communications. Our team is passionate about the work we do and it is crucial that you have a genuine interest in the role fundraising plays in the charity sector as well as a resonance with our cause.

About the role

· Assist the Fundraising department in planning and delivering national and large-scale fundraising activities.

· Assist the Individual Giving Manager in the coordination and delivery of fundraising campaigns and initiatives including our annual Christmas Appeal, ensuring they are executed effectively and efficiently.

· Support the delivery of digital fundraising activities in line with the Fundraising Strategic Framework.

· Support the administration of the individual giving fundraising programme in collaboration with the wider team.

· Assist the Head of High Value and Individual Giving Manager to administer donor support communications.

· Ensure all donors are thanked in a timely manner via e-mail and letters and accurately recorded on our CRM.

· Maintain and update supporter and donor records within the CRM database ensuring they are accurate.

· Support the refinement of systems and processes to enhance donor experience.

· Serve as the first point of contact for Community Fundraising, including emailing and posting fundraising packs and providing fundraising guidance and advice.

· Maintain and develop our low to mid-level Trust and Foundation income, delivering applications and reporting using our Case for Support.

· Respond to general enquiries received over the phone and through the fundraising and general enquires inboxes.

· Liaise closely with colleagues across the charity to support the development of fundraising collateral and materials for fundraising activities.

If this sounds like the career challenge you have been looking for please take a look at the full application pack. We would love to hear from you. 

Closing date for applications is 12pm on May 17th 2025. All applications will be anonymised.Please refer to the Recruitment Pack for application details.