Information And Advice Volunteers Jobs in Westminster, Greater London

Department: Learning

Location: Blended between office and home (England and Wales)

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

The role
We’re looking for a Volunteer Development Officer to support us in the delivery and development of high quality volunteering across our organisation. You will champion and support volunteering in Citizens Advice and influence the position and profile of volunteering across the service. You’ll work closely with the Head of Volunteering to support the delivery of the new volunteering strategy, ensuring that stakeholders from across the organisation are engaged in its development. You’ll provide operational volunteer management direction and support and maintain high standards in volunteering through the provision of guidance, tools, information and training.

Apply if:

• You have strong experience of supporting good practice in volunteer management, including an up to date understanding of how to make volunteering accessible and inclusive. 
• You enjoy working collaboratively with a wide range of stakeholders and co-creating solutions.
• You are passionate about volunteering and the positive impact it can have. 
• To find out what the full role will entail and what you will be doing click below for the role profile and person specification.

If you would like to apply, please submit an anonymous CV and a cover letter addressing the following essential criteria from the job pack: 

• Excellent knowledge of good practice in volunteer management and development and experience of supporting the application of this in a range of settings and contexts.
•  An uptodate understanding of how to make volunteering accessible and inclusive and passionate about finding ways to put this into practice.
• Experience of developing and delivering good practice guidance, templates and advice on a one to one and group basis, preferably in a volunteering context.
• Experience and confidence in developing and delivering presentations and training sessions and facilitating workshops or peer learning sessions.
• Experience of working with data to inform planning and decision-making, particularly around the value and impact of volunteering.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early. 

Interviews are scheduled for WC 10th June.

This vacancy closes at 23.59 on the closing date. 

Reporting to: Croydon Health and Wellbeing Space Manager

Responsible for:  None

Hours: 36 hours per week (full time), Monday to Saturday (across 5 shifts).

Contract: Fixed Term until 31 March 2025

Location: Croydon Health and Wellbeing Space (CHWS), Whitgift Centre, North End, Croydon CR0 1LP (additional locations may be identified in the future)

Purpose of the role:

Croydon Health & Wellbeing Space (CHWS) is an exciting and dynamic service, run in partnership with Mind in Croydon and Croydon BME Forum and commissioned by South London and Maudsley Mental Health Service (SLaM). The CHWS opened in 2022 with the aim of providing advice, information, and specialist support to Croydon residents with mental health concerns, who drop-in, or have been referred to the via the local Integrated Care Network Plus multi-disciplinary clinical and community mental health support teams.

The Advice Worker will be part of a friendly team, including support workers, crisis workers and clinical mental health professionals and function as the first point of access for visitors to the CHWS. Following an initial conversation to ascertain the clients’ needs, the Advice Worker will provide information and advice, as well as signposting and referrals to specialist services, such as the Mental Health Personal Independence Co-ordinators, Social Prescribers and Community Link Workers, in addition to the wider voluntary and statutory services in the borough. The role will be fast paced and vary each day offering a fantastic opportunity for the postholder to develop their knowledge and skills and make a difference to the users of this service.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

To apply please send your CV and a Covering Letter explaining:

• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?

Closing date for applications is 9th June

We will be actively interviewing as applications come in.

I&A Adviser role

Information & Advice Adviser

Mitcham (On-site) with hybrid working available after a successful training period.

£28,000 - £31,500 per year

Full time or Part Time

Contract (Fixed term until 31 March 2025)

Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.

Job description

Information and Advice Adviser

Hours: Full time 37.5 hours per week or 2 part time roles. We are open to flexible working discussions.

Salary: £28,000 - £31,500 per year

Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.

After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.

Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.

About the role

We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.

The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.

Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £400,000 of previously unclaimed benefits.

An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.

You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.

About you

You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.

Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

About us

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

If you have any questions, please do not hesitate to contact us, we would love to hear from you!

Providing information for people affected by sarcoma is at the heart of our mission at Sarcoma UK.

The Information and Content Officer will be responsible for supporting the development, maintenance, and promotion of a comprehensive range of high-quality information resources for sarcoma patients, their families/carers, healthcare professionals, and the general public. This includes creating new content as well as reviewing and updating existing materials across various formats such as print publications, digital platforms, videos, and social media.

The role involves close collaboration with healthcare professionals, patient reviewers, internal teams, and external stakeholders to ensure both accurate and accessible content.

This is an ideal role for someone who wants to expand their knowledge and experience in a role that can make a real impact for people with sarcoma cancer and their loved ones.

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan 

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities: 

Content development:

• Work with the Information and Content Manager to research, write, edit and produce new information materials including print publications, web pages, videos, etc.
• Work in line with Sarcoma UK’s information production process, including:
  • Liaise with clinical experts and patient reviewers throughout the content development process
  • Maintain formal systems within the information production process in line with the PIF tick quality mark
• Ensure all new content meets clinical standards, brand guidelines, plain English principles, and accessibility requirements.

Content updates & maintenance: 

• Continuously review and update existing print and digital information resources to ensure accuracy.
• Maintain a structured review schedule to keep materials current as per the PIF quality mark.
• Manage a comprehensive database to track all information resources and versions.

Content promotion & distribution:

• Work with colleagues to create promotional content for Sarcoma UK's information resources across multiple channels.
• Utilise social media platforms to extend reach and engagement with target audiences.
• Collaborate with internal communications and digital teams on content publishing and marketing.

Administration & reporting:

• Collect metrics and provide regular reports on content performance, user engagement and feedback.
• Assist in developing evaluation methods to assess impact of information resources.

General:

• To support new work within the information team.
• Work closely with healthcare professionals, people affected by sarcoma, and staff members.
• To attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
• To travel occasionally to meetings and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
• To undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Job Purpose

Money Minded is a new service designed to support adults (18 years and over) in Ealing, Hammersmith & Fulham, Hounslow. This role offers an exciting opportunity to collaborate closely with the West London NHS Mental Health Teams, operating within the tri-borough area.

The service provides support with welfare benefits, accessing debt support, housing and well-being. The role of the Mental Health Information and Advice Officer will be to provide advice, guidance and customer representation to tri-borough residents living with Mental Health difficulties. Advice issues may include housing, welfare benefits, council tax, accessing debt support, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals, as agreed with the Service Manager. In addition to advice casework, the Mental Health Information and Advice Officer will also be expected to assist onboarding referrals to the service, as and when needed.

The successful candidate will work closely with the West London NHS Mental Health teams and project volunteers, ensuring adherence to the Advice Quality Standard framework (AQS) and Mind's policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed, prior to undertaking unsupervised client work.

You can download a PDF of the full job description for this role at the bottom of the page.

Place of Work

The Mental Health Information and Advice Officer will be required to work within the West London NHS Mental Health team offices.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager
• Deliver monthly wellbeing peer support groups/workshops
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Link in with specialist debt and money support agencies
• Provide information on employment opportunities and training support for clients
• Signpost to other relevant services in the boroughs, or further afield

Person Specification

Knowledge & Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with Mental Health needs
• Knowledge and understanding of Mental Health problems and how they are impacted by social issues
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner  
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records

Skills & Attributes

• Relevant and up to date knowledge of welfare benefits, housing and social care
• Facilitate and deliver peer support groups for longer term improved wellbeing
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports)
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals 
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Strong organisation and administrative skills 
• Flexibility in overall approach to work 

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Cherry Lodge Cancer Care is an independent charity committed to improving the quality of life for people living with cancer, their carers, family, and friends.

We have an exciting opportunity for you to join us as a Cancer Information Specialist Nurse, and are seeking an experienced, flexible, and dynamic NMC registered nurse to join our team. 

At Cherry Lodge, we work alongside the clinical care of the NHS in an area centred on Barnet and covering much of North London and South Hertfordshire. We are based at the very friendly and welcoming Cherry Lodge Centre, in Union Street, Chipping Barnet. We also have an Outreach Service with an impact across the borough of Barnet, concentrating particularly on providing information and support to members of black and minority ethnic groups. Our Befriending Service provides additional support for people in their own homes.

Job Purpose:

To act as a specialist information resource for the management of people with cancer, their carers, and families.

To co-ordinate, manage and develop the Cherry Lodge Cancer Care (CLCC) information service by providing assessment, information, support and signposting to people visiting and telephoning the centre. Oversight of interventions and therapies delivered, ensuring the person with cancer/carer/family experience of support feels seamless and is transparent.

To work proactively with primary and secondary care and voluntary sector partners to promote Cherry Lodge Cancer Care and build awareness of the support available for people living with and beyond cancer. This will include further developing relationships with local cancer care providers including the North London Hospice and North Central London Cancer Alliance.

Contribute to the coordination of the day-to-day running of therapy and complementary therapies delivered at CLCC,  including mentoring of junior staff and volunteers as necessary. Working in close partnership with the Volunteer Co-ordinator and Befriending Service Lead.

Main Duties and Responsibilities

Information/Service Provision

To ensure people with cancer their carers and families/friends gain access to the information they require by providing the following services:

1. To provide one to one sessions where assessment and planning ensures people are able to discuss all information aspects of their illness (symptom management, treatment, and living with cancer).

2. Provide support, access to therapies and signposting to other local services and support services.

3. Provide appropriate psychological support throughout the cancer diagnosis, treatment and follow up pathway, as appropriate and identified by the person with cancer.

4. Facilitate and support nurse/therapy led groups

5. Act as the person with cancer’s advocate, particularly where informed discussion may affect care management options, by ensuring robust links with secondary care Clinical Specialist Nurses.

6. Deliver support, information, and education to promote self-care following a diagnosis, and reduce risks of future complications. Actively encourage a Health & Wellbeing, enabling approach.

7. Work closely with the Cancer Information Specialist Nurse (Outreach).

8. To maintain a comprehensive, accurate and up to date information resource, including a database of information about local and national services.

9. Maintain professional links and liaise with other units/centres to ensure continuity of care and support for patients throughout their care pathway.

10.  To use communication skills and empathy to impart information at all levels. To work with the Operations Manager to audit the service on a regular basis ensuring that feedback from users of the service is used to develop services further.

11.  Support and participate in service review and ongoing development of nurse/therapy led services.

12.  Ensure clear and concise records are documented ensuring effective communication observing NMC guidance for records and records keeping.

13.  To provide information by telephone and respond to written requests for information.

Managerial and Leadership responsibilities

1. Act as a role model demonstrating high standards of care and providing leadership to all staff in the Cherry Lodge Cancer Care team.

2. Responsibly manage resources utilised within the role.

3. To publicise the facilities and activities of CLCC within the local provider trusts and in the wider community.

4. To ensure all activity delivered at CLCC is recorded on the database and provide regular updates to the Operations Manager and Trustees, helping to identify where there is unmet need in order that new services can be developed/commissioned.

5. To develop policies and procedures to assure the quality of information giving and support, including monitoring and evaluation systems that meet the highest standards, and is in line with activity across the North Central London Cancer Alliance.

6. To contribute to the Charity’s annual and strategic plans by working with the Operational Manager and Trustees to provide data & narrative that will assist in planning future service developments.

Training and Education

1. Support a positive learning environment for all staff – including volunteers.

2. To contribute to CLCC’s education programme by organising talks, seminars and workshops relating to cancer information and support.

3. To lead on the delivery of CLCC’s Induction Day for all staff and volunteers, evaluating its effectiveness by seeking and incorporating participant feedback.

4. Take responsibility for own learning and development needs.

5. Develop and maintain awareness of current local and national guidelines and workstreams which affect cancer information services, sharing a regular update with CLCC staff and Trustees.

6. Participate in regular clinical supervision and have responsibility for maintaining that supervision.

7. Attend management meetings, Trustees meeting and events as appropriate.

8. To understand and comply with all policies at CLCC including (but not exhaustive) Health & Safety, AL/TOIL, sickness reporting and monitoring and GDPR.

Research, Audit & Quality

1. To develop methods of obtaining useful feedback from people with cancer and other users of the service in order to provide high quality and responsive service, and to develop mechanisms to audit the effectiveness of the service.

2. To critically evaluate latest research and audit findings, disseminating these findings into practice in order to develop best practice and helping to support understanding by all (centre users and staff).

Personal Development

1. To maintain own expert level of competence.

2. To maintain current NMC registration by ensuring compliance with the NMC revalidation process.

3. To actively participate in the CLCC appraisal process.

4. To facilitate access to training for all volunteers within the service, working closely with the Volunteer Co-ordinator.

Communication

1. Develop and maintain good channels of communication and openness with colleagues within Cherry Lodge Cancer Care.

2. Ensure effective communication regarding all matters across the service. Be aware that all staff and volunteers represent Cherry Lodge Cancer Care and ensure that your actions always represent Cherry Lodge Cancer Care’s values and beliefs. Keep up to date with Cherry Lodge Cancer Care’s internal communications and share these with junior staff to ensure compliance with current requirements. Foster and encourage a sense of inclusiveness with all members of the charity’s team.

• £20,669 per year (based on a full-time salary of £30,396)
• 25.5 hours per week
• Fixed-term contract for 1 year with possibility of extension (subject to funding)
• Based in Brixton
• Some hybrid working permitted, in line with policy. There is an expectation that you will work from the Brixton office at least 1 day per week.

Often the first point of contact for our clients in Lambeth and Southwark, the Information and Advice Service aims to provide support for residents who may be experiencing social-isolation, low mood, anxiety or depression. The service handles over 1500 enquiries a year from people seeking support for a range of issues including welfare benefits, housing and homelessness, advocacy, family support, disability and legal advice in addition to accessing our mental health and befriending services.

As one of two Advice Service Coordinators, you’ll support volunteers to ensure that the service is running efficiently. You will be in regular contact with clients both interested in and accessing the service to make sure they have adequate support. This may include referrals and signposting to additional or alternative mental health and social support services.

You’ll also maintain the online Community Information Network (COIN) directory, which includes vocational and social opportunities for adults with long term health conditions who are looking for paid work, to move closer to their vocational goals or consider social and leisure opportunities.

Applicants should have experience of providing specialist advice in benefits and housing, managing a diverse caseload and providing advocacy, and possess effective communication skills. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Monday 27th May (11:59pm)

Likely interview date:  Thursday 6th June in Brixton

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity for someone already working in an advice role and looking to take the next step in their career to join the Brent Irish Advisory Service (BIAS) as Advice Manager.

The Advice Manager will take the lead on BIAS’s day-to-day advice services, managing a small team of advice specialists to ensure that we provide the highest-quality service to our clients. You will need to have strong people skills and the ability to build good working relationships with staff and clients, along with excellent organisational abilities to ensure that projects are delivered on time.

This role will also involve working with the leadership team to help identify areas for future development and support grant applications and reporting, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

If you are an experienced advice specialist and are looking to step up but don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Managing a small advice team, ensuring the quality of the advice provided.
• Providing support and supervision to staff on the delivery of advice services, ensuring that appropriate advice is provided and casework deadlines are met.
• Ensuring good teamwork and lines of communication between staff, volunteers and partner agencies.
• Creating a positive working environment in which equality and diversity are promoted and staff can do their best.

Quality and service delivery

• Leading the welfare advice services, including contributing to possible future expansion.
• Maintaining a small personal caseload (approximately one day’s work per week).
• Working with the Operations Manager to ensure that BIAS maintains the Advice Quality Standard (AQS) and is successful in AQS renewal.
• Leading on monitoring service delivery, recording outcomes and ensuring efficient allocation of resources.
• Managing all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

Operational support

• Working with the leadership team as required on operational matters, including planning, strategy for future development and grant applications and reporting.

For more information about the role and who we are looking for, please see the attached job pack.

Candidates must be eligible to work in the UK. This role will be based in our advice offices but there may be some options for flexible working (i.e. one or two days per week).

WHAT DOES BIAS DO?

BIAS is a local charity which has supported England’s largest Irish community in Brent for over forty-five years. We deliver our support through our welfare advice drop-in service, our Active Ageing Clubs and our Be-a-friend volunteer scheme. We raise over £1 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for possible further expansion in 2024 and has a range of medium- to long-term grant funding, including from Ireland’s Emigrant Support Programme.

About Us

Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.

We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.

The Opportunity

An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join the Inspire Management Information (MI) team as an MI Data Systems Manager.

Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.

Key responsibilities of the MI Data Systems Manager include:

• Supporting the Deputy Director and Senior Systems Manager to develop, implement and manage the MI service.
• Monitoring of data integrity and quality within the database.
• Preparing the submission of mandatory management information to the Department for Education within set deadlines and to national standards.
• Supporting a MI helpline to users of the system.
• Interrogation of the database to conduct analysis and create reports.
• Developing and delivering training in the use of the database.
• Managing a team member.
• Taking lead responsibility for the production, analysis and presentation of MI reports.
• Maintaining a high level of understanding of all national requirements relating to the service.
• Contributing to effective teamwork and information sharing

Benefits

29 days annual leave plus bank holidays

3 volunteering days per year

Family friendly policies

Hybrid working arrangements

If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.

How to Apply

If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.

Interviews will include a skills based test.

Closing date

Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person.  We reserve the right to close the application process early if we find a suitable candidate.

Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.

Are you passionate about empowering and supporting carers?

This is an exciting opportunity to work for a Queen’s Award winning charity supporting unpaid carers in the London borough of Redbridge.  You will give advice and information to carers and work closely with them to develop person centred support plans.  You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.

If you have experience of 1-1 support work and of providing advice and information, particularly around welfare benefits, this could be the perfect role for you.  We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities.  This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others.  Your skills and experience will make a positive difference to the lives of carers and their families.

This is a part time 21 hour per week post mainly based in Ilford with some community outreach and home working.

Please read the Job Description/Person Specification before completing the application.

Failure to address the requirements of the Person Specification may result in applications not being shortlisted.

£36,307 + 6% pension contribution

35  hours per week

Working closely with our Housing and Welfare Benefits Manager you will supervise advisors and volunteers, ensuring asylum seekers, refugees and migrants receive high quality housing and benefit advice. You will manage your own caseload, support the team to develop and contribute to our campaign work.

For more information, please refer to the job pack. To apply, please submit your CV and answer the application questions on Charity Job.

Deadline: 9am 24th June 2024

Interviews: Week commencing 1st July 2024

Disability Advice Service Lambeth (dasl) is Lambeth’s peer-led Disabled People’s Organisation. 

You will lead a two-year project contributing to the work of the No Wrong Door partnership – local organisations and local residents working together to ensure there is ‘No Wrong Door’ for Black Disabled people seeking employment, as they can expect excellent support from any organisation. 

We want to change the system, influencing employment support providers and their Commissioners to ensure support for Black Disabled people who are seeking employment is appropriate, accessible and inclusive.

You will have excellent project management skills and use your lived, personal experience of race and disability equity issues to implement change, working collaboratively with residents (Lived Experience Leads), partner organisations and employment support providers. Your role will involve working primarily with Black Disabled Lambeth residents. You will understand and encounter the intersections between being Black and Disabled and the barriers to employment and be able to demonstrate creative and people-centred approaches to influencing change.

dasl’s success comes from dedicated work of our skilled staff, many of whom are Disabled people. You will be valued for who you are in our supportive and friendly team. We pride ourselves on the support we offer staff.  We work flexibly between home and office. Our office in Brixton is accessible.

We highly recommend contacting us to learn more about this exciting role. We can offer a 1:1 informal meeting via phone or video call.

Background

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3250 children in 2024-25.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading.

Job Summary

Chapter One is seeking a Birmingham/West Midlands Programme Manager from September 2024 who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year.

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently around the Birmingham and West Midlands area. The postholder will be joining a team of established Programme Managers (also part-time) who work in different parts of the UK and will need to have some flexibility to work additional hours during busy autumn months, and conversely to work fewer hours during quieter periods of the year.

Key Responsibilities:

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers

• Install, setup and maintain Chapter One equipment in participating classrooms

• Fully understand the operation of the Chapter One platform and database and communicate this to others

• Organise and conduct initial teacher training and follow-up

• Ensure a smooth initial launch of Chapter One’s programme in every classroom

• Liaise with colleagues performing technical and volunteer support roles

• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed

• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise

• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends

• Create monthly data summaries for all participating classrooms

• Lead annual review meetings for senior leadership at participating schools

• Support programme monitoring, evaluation and research as required

• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary

• Liaison with corporate partners as required

• Weekly communication and status updates with Senior Programme Manager(s) and wider team

• As a new school year approaches, secure commitments from returning schools and find and target new schools to join Chapter One’s programme

Role Requirements:

Essential

• Highly motivated individual with excellent interpersonal and organisational skills
• Proven track record of working at a senior level in education, project management or a related field
• Proven strength in both written and verbal communication
• Highly IT literate, with excellent computer skills, able to troubleshoot software issues and adept with Google suite
• Ability to manipulate and analyse to draw useful conclusions to improve programme delivery
• Proven ability to work independently
• Self-starter and quick learner
• Ability to adapt and embrace a changing environment
• University degree
• Ability to drive and access to a car for work purposes

Desirable

• Two years of teaching/education experience with primary age children

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the project manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside other caseworkers and volunteers supporting on the project and report to the project manager.

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), and adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the Ealing, H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities
See attached job description for full list of responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the project manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf.
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  
  

Skills and Abilities

See attached job description for full list of skills & abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills