Information Jobs

The IT Manager will lead and maintain the continuous development of the current ICT infrastructure; integrating and managing software systems, databases, and productivity/collaboration tools. They will also be responsible for ensuring the adequacy of the National Offices IT infrastructure and development of that infrastructure with the National Office users.

The IT Manager will be responsible for ensuring that the ICT budget is complied with and maintained and will be responsible for resolving any under/overspends within the ICT budget.

If you would like to apply for this role, please visit our website to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on 4th November 2024

The interviews will take place in 12th November 2024, location TBC. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation.

Benefits of working for Wandsworth Carers’ Centre:

Friendly team and working environment, mix of remote and office-based work, some weekend and evening work with time off during the week, annual leave starts at 26 days increasing to 31 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program.

Our Charity:

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

 Support and Development Worker –

Advice & Information Team

Salary: £30,787

Full Time (35 hours per week)

Are you passionate about supporting carers and making a real impact in their lives? We're looking for a dedicated individual to join our busy Advice Team and help provide advice and guidance to those who need it most.

As the successful candidate, you'll bring your knowledge of the unique challenges faced by carers and use your expertise to offer vital information, especially in the area of welfare benefits. Your excellent communication skills will help you connect with and support carers, while your IT proficiency will enable you to provide effective, efficient assistance.

If you're committed to working in the voluntary sector and want to be part of a dynamic team that makes a real difference, this role is for you!

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

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To deliver information and advice to older people in Lewisham on benefit entitlements, housing and community care.

This involves managing cases and working with clients one-to-one to identify their goals, provide relevant advice and options, and then empower them to carry out next steps.

The role is to be carried out in our office premises as well as at home visits for clients who are housebound.

Phyllis Tuckwell provides supportive and end of life care for people living with an advanced or terminal illness. Based in Farnham, Camberley and Guildford, we serve a population of 550,000 across West Surrey and North East Hampshire.

Director of IT, Digital Transformation & Facilities

Salary: £70,000 to £75,000 per annum (WTE based on 37 hours per week)

We are seeking an experienced Director of IT, Digital Transformation, and Facilities to lead our digital strategy, IT infrastructure, and facilities management.

Phyllis Tuckwell has an excellent reputation for providing high quality care to people at the end of their lives. Our work culture encourages creativity, collaboration, and continuous learning. We believe in equipping our people with the tools and opportunities to develop and succeed in a dynamic environment.

This is a great opportunity to be part of Phyllis Tuckwell as we embark on our new 5 year strategy and work towards the completion of our new Hospice in Farnham.

As the Director, you will be responsible for driving the transformation of our IT and operational infrastructure, leading the digital strategy, and overseeing the effective management of our physical assets and facilities.  

The role would suit someone who wants to make a positive difference and help make sure that every day is precious.  Please see the job description and person specification for further information.

If you are interested in this role, you are strongly encouraged to contact our Chief Executive, Sarah Church on 01252- 729400 to discuss.

Our benefits include:

• 6 weeks paid holiday plus public holidays
• Hybrid / Flexible Working
• Personal Pension (matched contributions up to 7.5%)
• Excellent education and training
• Employee Assistance Programme
• Health Cash Plan Scheme
• Blue Light Card
• Staff Benefit Voucher Scheme
• A motivated and compassionate team whose passion is to make a difference

If you are unable to apply online please contact HR on 01252-729408

Closing date for receipt of completed applications:  Thursday 7th November 2024

Interviews will be held week commencing:  Monday 18th November 2024

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

This post is subject to a Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re here for anyone affected by breast cancer. And we’re only here because of the amazing people that work with us.

We’re looking for a marketing officer to join our busy brand marketing and planning team, to work on our health information and support marketing. It’s an exciting time to join the team and Breast Cancer Now as we continue to make progress towards our ambition to be recognised as the place to turn for anything and everything to do with breast cancer.

You’ll be working closely with services, nursing and health information teams and responsible for delivering innovative and effective marketing communications which grows awareness of Breast Cancer Now’s health information and support offer amongst key audiences.

You’ll use your skills and experience to work across a full range of paid and owned channels to collaborate with both in-house and external, creative and media agencies to increase the reach and engagement of Breast Cancer Now’s support offer by planning and implementing targeted communications and campaigns.

About you

You will have good experience managing marketing campaigns across a range of media channels and a demonstrable interest in health marketing.

A well organised person with excellent communication skills, you will be confident managing external agencies and suppliers, as well as an in-house creative studio and in house digital team.

We have a wide portfolio of campaigns that sit closely with teams across the whole organisation and you will work closely alongside internal stakeholders – all of which require excellent relationship building and stakeholder management skills. You will need to be comfortable managing several campaigns simultaneously as well as enjoy looking for fresh ways to deliver long-standing campaigns.

If this sounds like you, we’d love to hear from you!

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Recruitment Team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date: Monday 11th  November 2024 at 9am

Interview date: Monday 18th, Tuesday 19th and Wednesday 20th November 2024

Are you passionate about making a positive impact on people’s lives by providing expert guidance and support in the pursuit of employment, training, and personal development?

Citizens Advice Milton Keynes is seeking an enthusiastic and dedicated individual to join our Works for Us team as an Information, Advice and Guidance Officer (IAGO).

Citizens Advice Milton Keynes has been a cornerstone of support for the community, offering free, confidential, and impartial advice since 1972. Our Works for Us team is committed to delivering a reliable, high-quality, multi-channel service to individuals in Milton Keynes, focusing on improving their skills, accessing employment-focused training, and engaging in personal development activities.

As an IAGO, you will work closely with the Works for Us Team Manager to ensure the efficient and effective delivery of employability services to the public. This includes providing face-to-face advice, phone support and email services The role demands adaptability to fast-changing priorities, compliance with quality standards, and a commitment to delivering in-depth employability advice and guidance.

The successful candidate will also need to be confident and able to provide coaching and training support to small groups of service users on a sessional basis.

Applicants need to:

• Be competent and confident in using IT, and specifically using IT applications and resources on websites.
• Have clear and accurate communication skills, both spoken and written.
• Be able to listen, understand and use information to conduct effective client interviews.
• Be able to work in a team, be organised and manage time effectively.
• Be confident in working towards performance targets.
• Be able to recognise the limits and boundaries of the role.

A background in advice giving, coaching, or tutoring is desirable but not essential. Full training and induction will be provided.

The successful applicant/s will need to complete a Level 3 Qualification in Advice and Guidance as part of their initial training.

We are open to considering part-time and ‘job share’ arrangements for this post.

The successful Applicant/s will be asked to undergo a Disclosure and Barring Service (DBS) check.

Interviews: TBC
Please note interviews will be held face to face

We are looking for a part time Information & Advocacy Community Support Worker in Scotland.  You will be home based living in the North of Scotland.

You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.

Please download the job description to see full role responsibilities.

About us:

Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK.  We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions.  We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.

Benefits:

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.

Location: Home based in the North of Scotland. 

Please note: you will need your own car and be able to drive for this role.

*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable

About you

Do you want to use your skills to make a real difference to the myeloma community?

We’re looking for an experienced writer with an eye for detail who can research topics and simplify complex scientific and medical information into accessible and patient-friendly language.  Excellent writing, copy editing and proofing skills are essential for this role. 

You will require to have experience of writing information materials for a range of audiences and producing information for different channels as well as knowledge of the stages involved in producing information.  You will be able to manage your own workload and have a high level of accuracy and attention to detail, as well as good IT skills.  Previous experience in writing information materials for patients, working directly with patients, carers and family members, content development for information events and a general health and cancer knowledge would be an advantage for this role.

About the role

This is an exciting time to join Myeloma UK as we launch our new five year strategy.  As a Patient Information Officer you will maintain, develop and deliver accurate printed and online information (written and audio/visual) on myeloma and its related conditions for patients, their family and carers, as well as ensuring complex medical and scientific language is translated into clear and concise information for a patient audience.

The post holder will work with colleagues to ensure close communication and sharing of information across the organisation and report progress regularly to their line manager.

About us

Myeloma UK is the only UK charity focused on myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every patient has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer our employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working from home with hub-based office working, health plan, employee assistance plan and holiday purchase scheme and we are committed to providing learning and development opportunities for all our employees.

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you the ideal person for the post

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 27 October 2024 and interviews will be held on 5 November 2024. You will be asked to prepare a task prior to your interview.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex,

· race,

· disability,

· age,

· sexual orientation,

· gender reassignment,

· religion or belief, marital status, or pregnancy and maternity.

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Thank you for showing interest in working for Age UK Bromley & Greenwich. We are an independent local charity and have been working in the community to help older people for over 50 years.

With nearly 80 staff and over 250 volunteers we provide support to clients across both Boroughs.

We work in partnership with BTSE helping to deliver the Bromley Well project as well as BLG Mind working on Dementia Services and Oxleas providing Care Navigation.

Vision:

To make Bromley and Greenwich places were all can enjoy later life.

Mission:

Age UK Bromley & Greenwich will be the voice of older people in both boroughs. We will work with older people to enable, support and connect.

We will promote independence and well-being.

Values:

Equality - We value diversity and strive to give equality of opportunity. We believe that the organisation and society is enriched by its diversity.

Respect - We respect the life histories of our staff, volunteers and clients. We believe in their potential and we will help to realise their ambitions.

Creativity - We encourage innovation in the solutions we adopt.

If you stand for our vision, mission and values and match the criteria in the below job specification we would love to hear from you.

Job Purpose: To provide Information & Advice to older people. The service is primarily office-based but may also include outreach or home visits; providing support to the Volunteer I&A Advisors, providing office cover as required and supporting the I&A Advice Case Supervisor in keeping our information resources up to date.

Key Responsibilities:

To provide information and advice to older people, their careers, relatives and friends. This advice may be in person, in writing, by email or telephone. There may also be occasional home visits

To be responsible for the provision of up-to-date welfare benefit information and undertaking of benefits checks supporting older people with their claims and where necessary challenging DWP decisions and assisting with appeals.

To have an in-depth knowledge of those issues likely to affect older people, for example but not limited to Lasting Power of Attorney, succession, care provision and housing as well as paying for care

To respond promptly, proactively and effectively to a wide range of enquiries from the public

To support access to a wide range of services that are appropriate, paying particular attention to the needs of marginalised groups

To undertake rights-based casework, for example assisting with a wide range of complaints and making representations where appropriate.

To be responsible for the recording, collation and monitoring of all relevant information relating to clients accessing our services and the milestones, outcomes and outputs of the service

To be responsible for inputting client records onto the organisations case management system and running reports

To arrange and participate in stakeholder and other events throughout the two Borough’s

To work closely with other members of the team and when necessary other partner agencies in respect to correspondence, telephone conversations and enquiries

In the absence of the I&A Case Supervisor to provide support to the Volunteer I&A Advisors ensuring they are briefed and updated before each of their sessions begins and that if possible there is always someone present to take enquiries, answer the phone etc.

To provide outreach information & advice at venues across the Borough’s as and when required

To provide high quality information, ensuring that our policies and procedures are fully complied with, and that we meet the standards required by the Age UK Quality Advice Standard and any other external accreditations

To liaise with and refer clients to appropriate external organisations and services.

To undertake accurate case recording according to our policies and procedures

To support the I&A Case Supervisor with the statistics and reports required across both the Boroughs

To keep up to date with relevant laws, policies and procedures – locally and nationally and participate in training (internal and external)

To refer and facilitate to the services provided by Age UK Bromley & Greenwich, including relevant ‘charged-for’ services, to clients and other professionals. This may include attending outreach events

To uphold and protect the good reputation of the organisation

No one should feel alone when diagnosed with primary bone cancer (PBC). The Bone Cancer Research Trust strives to provide a supportive network for all PBC patients to limit their feelings of isolation and anxiety. Given the rarity of the disease, many patients have never heard of it before they are diagnosed, and therefore access to reliable information is hugely important. The Bone Cancer Research Trust are the only charity to provide detailed information on all types of primary bone cancers and tumours. Our information has also won a British Medical Association award. 

The Health Information and Content Manager will be responsible for the charity’s information provision, ensuring it is relevant, evidence based, accessible and meets the needs of everyone affected by primary bone cancer.  Leading on both the maintenance of the formal production process and the development of new resources across different formats, including video and webinar content.

This is an exciting opportunity to work with a range of stakeholders, including primary bone cancer patients, their families and friends, healthcare professionals and researchers to ensure that every patient facing a diagnosis has access to the information they need and in a format that they can easily understand and use.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The increasing reliance on technology to support the strategy and mission at Anna Freud require much greater reliance on IT services. This means that the IT team is aiming to maintain the highest standards of IT operations.

The IT Manager will sit within the IT team reporting to the Head of IT. The post-holder will work closely with the managed service provider and IT colleagues to ensure the seamless delivery of IT operations and services. This is a wide-ranging role with opportunities to get involved in working in a tightly controlled environment where sensitive data is managed, whilst at the same time work for an ambitious dynamic organisation which is pushing the use of technology in delivering services to children and young people.

We are looking for an experienced IT manager with great technical understanding to ensure all work is consistently delivered with planned technical architecture and has previous experience of working with Managed Service Providers.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Fixed-term (two years in the first instance but with scope to extend)

Closing date for applications

Midday (12pm), Monday 4 November 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Friday 8 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held either Thursday 14 or Friday 15 November 2024.

How to apply

Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

ICT FIELD SERVICES ENGINEER

Closing date: 31 October 2024

Interview Date: TBC

Location:  Onsite, Birmingham Hospice Sites, Retail Outlets

Hours: Full time

Duration:  Permanent

Salary:  Corporate Band D, £36,709 - £43,998 per year

DBS Requirement: Enhanced

“Happy to talk about flexible working”

Are you passionate about using your ICT skills to make a meaningful impact? Join our team at Birmingham Hospice as an ICT Field Services Engineer and be the driving force behind technological solutions that directly benefit those in need.

As an ICT Field Services Engineer, you will have the opportunity to work on diverse projects that drive positive change. From setting up communication systems in remote areas to providing technical support for education initiatives, your expertise will be the key to transforming lives through technology.  We believe that technology has the power to bridge gaps and create opportunities.  With us, you will not only be advancing your career but also making a difference in the lives of our people.  Your role will be crucial in ensuring that our programs run smoothly and efficiently, ultimately leading to greater impact and outreach.

In this new and exciting role, you will be required to:

· Provide first, second, and third-line support services to our people and maintain and improve our infrastructure.

· Deliver the hospice’s end-user strategy, maintaining fit-for-purpose technology solutions, deploying hardware, and providing first-class support.

· Travel to our people across the city to our hospice sites, shops or homes to provide in-person services, managing the end-to-end field service jobs, ensuring that all requests are managed through our system and all resolutions meet service level agreements

· Work collaboratively with other professionals in the organisation to devise suggestions for expediting maintenance and troubleshooting procedures. 

Join us in our mission to leverage technology and drive change that truly matters. We’d love to receive your application if this sounds like your role. 

Requirements:

· You will hold a degree in a computing relating subject or possess specialist-underpinning theoretical knowledge supported by relevant practical experience.

· You will have experience in 1st, 2nd, and 3rd line support.

· You will be competent with any operating systems (e.g. Microsoft, Linux, Apple Macintosh), and be able to administer all Office 365 and 365 admin packages, including Intune.

· You will be highly skilled in Cisco routing and networking and have knowledge of hardware vendor’s equipment such as TP-link, Draytek and Sophos.

· You will have experience in networking, copper and fibre cabling and experienced in deploying networking hardware.

· You will be a self-sufficient problem solver, able to manage multiple priorities and apply project management skills

· You will be an excellent communicator, able to build effective relationships at all levels.

· You will be a car owner/driver and have a full UK driving licence.

Key benefits

· Free onsite parking.

· Free tea, coffee and toast.

· We’re happy to talk about flexible working, including those with caring responsibilities – while we can’t accommodate every flexible working request, we’ll try to find a practical solution.

· Birmingham Hospice is committed to colleague development as an ongoing professional requirement and consider this a priority.

· For individuals joining the charity from the NHS or another hospice, the employee’s continuous previous service with any NHS employer is recognised in respect of pension provision and annual leave.

· A supportive work environment, with a focus on your mental health and wellbeing.

· Free emotional, health and financial support.

Develop the data and IT and systems of a global philanthropy publication on an operational basis.

In this new position, you will be responsible for maintaining our customer relationship management (CRM) software and ensuring the accuracy of the data it contains, our IT infrastructure, and project manage the presentation of data and analytics across the organization. 

We are proud to be partnering with one of the UK’s largest trade unions to help find an outstanding ICT Helpdesk Engineer on a temporary 12 month contract. This is a full time office based role in Holborn.
​​​​​​​
You will be the initial contact for all colleagues within ICT Support, Membership Portals and queries are received by telephone, the automated ICT Helpdesk system and in person.

MAIN DUTIES & RESPONSIBILITIES

You will assist with resolving technical issues and faults on all hardware and software; providing hands on, remote and verbal ICT support, both within the office and offsite.

You will also provide hands on and remote support to union members, both within the office and offsite for all Members Portals.

You will configure new ICT equipment to current requirements as directed by the ICT Service Manager. You will need a good working knowledge of Microsoft office and will be confident taking ownership of IT issues that are raised. You’ll also have solid experience of providing IT support to service end users.

This role requires someone with good, professional people skills, who can work within SLA’s to get IT issues resolved.

As a specialist Recruitment Practice, Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.    

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to brief you on the role.