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Essa Africa, Remote
£40 - £55k per annum, depending on experience
Posted 2 days ago
Hammersmith, Fulham, Ealing and Hounslow Mind, London (On-site)
£27,857.14 Pro-rata
Posted 4 days ago Apply Now
Closing in 5 days
Woman's Trust, London (Hybrid)
FTE: £42,000 - £46,000 (depending on experience)
Posted 3 weeks ago Apply Now
Making The Leap, London (Hybrid)
£27,000 - £30,000 per year
Required to reach out to young adults from less advantaged backgrounds who seek career opportunities, and to engage with referral partners.
Posted 3 days ago Apply Now
Regenerate, Battersea (Hybrid)
£27,000 - £30,000 per year
Posted 3 days ago
The Conservation Volunteers, London (On-site)
£14,333.13 (£23,888.55 FTE) plus London Weighting of £2,329.20 (£3,882 FTE)
Posted 1 week ago
NFP People, Greater London (Hybrid)
£30 - £35,000 per annum
Posted 2 days ago
Closing in 7 days
VoiceAbility, Lambeth (Hybrid)
£26,500 - £31,500 per year
Posted 1 week ago
Hays London Ebury Gate, London (Hybrid)
£42000.0 - £51000.0 per annum + £42,000 - £51,000
Posted 1 week ago Apply Now
Page 24 of 52
London, Greater London (Hybrid) 2.69 miles
£52,108 per year
Full-time
Permanent
Job description

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

The Supporter Care Lead role is a varied and business critical role.  You’ll be maintaining the day to day operations for first line support and will play a pivotal role in developing the team and the Supporter Experience Strategy. You’ll ensure we’re deepening relationships with supporters and exceeding their expectations. 

The Supporter Care Team is at the very forefront of delivering front-line experiences and ensuring that every interaction with Parkinson’s UK is valued and matters.

What you’ll do:

  • Work collaboratively with the Head of Supporter Experience and other Experience leads to support the creation of the Experience strategy

  • Lead, motivate and support the team to achieve agreed objectives, ensuring SLAs are met and key projects are supported

  • Provide expert insight into our audience data and use this information to measure success, improve processes, supporter experience and ultimately increase income and loyalty

  • Oversight and responsibility for new Feedback case management system including onboarding of key business areas to increase volume and diversify sources of feedback

  • Implement regular and robust feedback reports in order to gain insight, sharing learnings with leadership teams and the Fundraising Regulator

What you’ll bring:

  • Strong leadership skills with the ability to inspire, motivate and develop others 

  • Proven experience of delivering effective customer service and supporter care 

  • Experience of working at a senior level, managing multiple stakeholders to manage and deliver projects and lead busy teams 

  • Ability to develop positive working relationships with a range of people internally and externally, as well as working collaboratively with strong negotiation and influencing skills 

  • Ability to work under own initiative without guidance, cope well under pressure and meet deadlines 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from Monday 21 July, in person at our London Office.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Posted by
Parkinson's UK View profile Organisation type Registered Charity Company size 101 - 500

We exist to make every day better, for everybody living with Parkinson’s. Right now.

Parkinson's UK logo Play
Posted on: Wednesday, 2 July 2025
Closing date: 14 July 2025 at 09:00
Tags: Fundraising, Project Management, Customer Service, Data Analysis, Engagement / Outreach, Partnerships, Direct / Supporters, Individual Giving