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Are you a dog loving, IT professional who loves providing excellent customer service?
We’re looking for a Senior Service Desk Analyst to help us ensure our colleagues across the charity get fantastic, end-to-end IT support.
What does this role do?
As Senior Service Desk Analyst, you’ll:
- monitor and supervise a team of Service Desk Analysts, triaging and assigning tickets, ensuring consistency and supporting the team to deliver a high-quality service across the charity,
- personally manage your own tickets, including high-priority incidents, providing timely escalation of critical issues or ensuring their escalation to third party providers, often acting as the bridge between first and second line and third line teams,
- take part in regular service review meetings with external partners and internal teams, collaborating to ensure customers are supported effectively,
- support with the delivery of on-site support and maintenance, travelling to our rehoming centres and charity shops to resolve incidents and implement upgrades.
Due to the nature of this role, the post holder will be expected to work one weekend in four.
Initial screening calls for this role are provisionally scheduled for Friday 18th September 2026 and will take place on Teams. They will be followed by a panel interview, which are provisionally scheduled for week commencing 21st September 2026, and will be at our London office.
Could this be you?
To be successful in this role, you’ll need some experience of working on an IT service desk, with the ability to effectively resolve a range of issues, from simple fixes to complex tickets. Your depth of experience in this area will give you the knowledge and skills to effectively triage and prioritise tickets too. We’re looking for candidates who have experience of mentoring, supervising and coaching others, who can lead day-to-day operations with enthusiasm. You’ll be proactive, with a can-do attitude, and passionate about providing our colleagues with first-class customer service.
What does this team do?
The IT Infrastructure and support team provide excellent services across all IT systems and equipment to ensure the organisation can be successful in achieving its mission and goals. This will be achieved by reducing complexity and ensuring an effective and secure infrastructure exists to support the development of services and technology.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
Join Terrence Higgins Trust and help protect the trust that underpins everything we do. As our Information Governance & Fundraising Compliance Manager, you'll lead on data protection, governance and fundraising compliance, helping colleagues turn complex regulations into practical action that safeguards supporters, service users and income.
We're looking for someone who can turn complex regulations into practical solutions, build strong relationships across teams, and influence good decision-making at every level of the organisation. Whether your background is in information governance, data protection or compliance, you'll have the chance to make a visible impact, shape policy and practice, and embed a culture where trust, transparency and compliance enable great fundraising and even greater outcomes. Flexible, part-time (21 hours per week) and based in London, Brighton or Glasgow, this is a role with purpose, variety and influence.
If you're a compliance professional who enjoys solving problems, building relationships and making a tangible impact, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
The Photographers’ Gallery is undergoing a digital transformation. We have secured funding to develop our website and launch a new ticketing platform. Our next priority is replacing our legacy CRM, with a new agile, modern and integrated system.
We’re looking for someone with strong technical expertise, excellent communication skills and proven experience managing CRM and/or data projects. The ideal candidate will be both strategically minded and hands-on, and able to champion data use across the organisation
The CRM & Data Manager to lead and support the implementation, rollout and long-term adoption of the new CRM. This role will ensure the system is aligned with organisational needs, integrates effectively with other systems, and delivers meaningful data insights for the Gallery’s programming, fundraising, communications, enterprises and operations. The role will support:
• Website, ticketing and finance integrations
• Improved data capture and audience analysis
• Income generation, membership growth and fundraising efficiency
• Cross-departmental data use and collaboration
• Reduction of manual workflows and data silos
The new CRM will become the cornerstone of our audience development strategy, supporting interactions with donors, members and all visitors and in this role ytou will be the organisation’s project and data champion, working with gallery teams — introducing better processes, improving data quality, and embedding a culture of confident, responsible and strategic use of data with the new CRM.
Please see the job description for a full outline of the role and the skills/experience required
Deadline for applications: Friday 11 September 2026, 11am
Interviews scheduled: w/c 14 September 2026
Please note we cannot accept CV-only applications – you must complete the application pack, including application form and equal opportunities form, to apply for this role.
The client requests no contact from agencies or media sales.
Thank you!
The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.
This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.
Closing date : Saturday 30th October
Application sift : Monday 2nd November
In person Interviews: Tuesday 10th November
Please submit your up to date CV and a cover letter outlining why your suited for the role and how you meet the essential criteria.
Application without a CV & cover letter will automatically be rejected.
Registered Charity
21 - 50
Smile Foundation is a Yorkshire-based infrastructure charity working to strengthen charities and communities.
The client requests no contact from agencies or media sales.
Thank you!
As a User Journey Support Manager, you will play a key role in helping social entrepreneurs access the funding and support they need to create positive social change. Working as part of our Social Entrepreneur Support Directorate, you'll be one of the first people applicants engage with, helping them understand our funding opportunities, navigate the application process, and access the right support at the right time.
Working across a range of funds and programmes, you will perform numerous actions such as answering applicant enquiries, assessing applications, managing award communications and delivering pre-application support. Your work will ensure applications move smoothly through the process and that every applicant receives a fair, accessible and inclusive experience.
Alongside delivering high-quality support, you'll help us continuously improve the experience we offer. Working closely with colleagues, you'll identify barriers faced by applicants, contribute to the development of accessible resources and processes, and bring the voice of social entrepreneurs into how we design and deliver our services. If you're passionate about equity, inclusion and helping people turn ideas into lasting social impact, this is an opportunity to make a real difference every day.
This role would suit someone who enjoys balancing people-focused support with strong organisation and attention to detail. You'll be equally comfortable speaking with applicants, managing complex information and data, and working collaboratively with colleagues to improve systems, processes and the overall applicant experience.
Registered Charity
We find social entrepreneurs with bold solutions to today's challenges.
The client requests no contact from agencies or media sales.
Thank you!
Location: London, Glasgow, Sheffield or Cardiff
About the role
The Information Point Officer is a new role in our Healthcare Professional Engagement team, which leads Breast Cancer Now's hospital-based information points and our presence in healthcare settings across the UK. Growing that coverage is a priority in our strategy, Change Happens Now.
You'll help deliver and develop our information points, leading on the rebrand of existing points and recruiting and supporting our information point volunteers. You'll work closely with brand and marketing colleagues and with external stakeholders.
About you
You're a well organised person with excellent communication skills, and you'll manage relationships with key internal and external stakeholders, including suppliers, volunteers and healthcare professionals. You'll use your initiative to spot opportunities for new information points and have the confidence to follow them up. You'll enjoy working as part of a busy, high performing team, and you'll be able to organise your work effectively and prioritise competing deadlines.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£31,000 if London based
£29,000 if Cardiff/Glasgow or Sheffield based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
If you’ve any immediate questions, please email
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date
Monday 21 September 2026
Interview date
Wednesday 30 September 2026
Thank you!
Harris Hill are delighted to be partnering with Action for Pulmonary Fibrosis (APF), the UK’s leading patient charity for people affected by pulmonary fibrosis, to recruit a Senior Information and Education Manager.
Salary: £40,000 - £45,000
Location: Hybrid role, with attendance at the charity’s Peterborough office for team meetings, collaboration and other key activities, typically on a quarterly basis, alongside travel to meetings, events and partner sites as required
This is an exciting opportunity for an experienced health information, content or patient education professional to lead APF’s information and education work, ensuring people affected by pulmonary fibrosis can access clear, accurate, trusted and accessible information when they need it most.
Key responsibilities
- Lead APF’s patient information and education work, setting the strategic direction and developing a clear information and education roadmap.
- Lead the development, review and improvement of patient information across digital, print and other accessible formats.
- Undertake a full review of APF’s website patient information, improving content, structure, accessibility and user journeys.
- Identify content gaps and develop new resources based on audience needs, insight and emerging health information trends.
- Ensure information is clear, accurate, evidence-based, clinically reviewed, accessible and written in plain English.
- Strengthen APF’s processes for content creation, review, approval, publication, updating and retirement.
- Lead improvements to APF’s information distribution and resource ordering processes, balancing accessibility, cost and sustainability.
- Provide strategic oversight of APF’s education programme, supporting the Education and Events Co-ordinator to deliver high-quality sessions and events.
- Oversee education-related events, webinars and APF’s presence at relevant external conferences.
- Manage relationships with freelancers, suppliers and external partners, ensuring high-quality and cost-effective delivery.
- Develop effective evaluation and impact measurement, using feedback, analytics and insight to improve information and education activity.
- Act as an internal adviser on patient information quality, health literacy, accessibility and user-centred content.
- Manage the information and education budget and support funding proposals and business cases where required.
We are looking for:
- Experience drafting, editing or overseeing patient information or health content.
- Experience developing or contributing to information, education or content strategy.
- Experience managing content lifecycles and working with clinicians, expert reviewers or evidence-based content.
- Experience using feedback, analytics, insight or evaluation to improve content and user experience.
- Strong project and programme management skills, with the ability to manage competing priorities and deadlines.
- Experience supporting or managing staff, including setting priorities and reviewing progress.
- Experience managing external suppliers, freelancers or agencies.
- An understanding of health information standards, including accessibility, health literacy, plain English and clinical review.
- An understanding of health misinformation and the importance of accurate, evidence-based communication.
- Strong relationship-building skills and the ability to work with clinicians, people with lived experience, colleagues and external partners.
- Good digital confidence and an understanding of how people find and use health information online.
If you are an experienced health information or patient education professional looking for a role with genuine purpose and impact, we would love to hear from you.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for two Information and Advice Adviser vacancies.
One post is 21 hours (3 days) per week and the other is 28 hours (4 days) per week. Applicants should indicate their preferred working pattern in their application.
Age UK Kensington and Chelsea is seeking motivated and compassionate Information and Advice Advisers to join our dedicated team. Our Information and Advice service provides high-quality, rights-based information, advice and advocacy to older people across the borough, helping them navigate issues relating to welfare benefits, social care, housing, and other areas that affect their wellbeing and independence.
As an Information and Advice Adviser, you will manage your own caseload, providing person-centred support through a variety of channels including face-to-face appointments, home visits, telephone, email and digital platforms. You will work closely with colleagues, volunteers, statutory services and community partners to ensure older people receive accurate information, practical assistance and tailored support to access their rights and entitlements. This is a rewarding opportunity to make a real difference to the lives of older people, helping them overcome challenges, achieve positive outcomes and remain connected to their communities.
The successful candidate will be highly organised, able to work independently, and committed to delivering excellent customer service. You will also play an important role in promoting the service, maintaining high-quality records, supporting volunteers, and contributing to the wider work of Age UK Kensington and Chelsea to improve the lives of older people throughout the borough.
We will be interviewing as we receive applicants, please don't hold off applying!
Due to the volume of applications, we will not be able to respond to unsuccessful candidates.
Registered Charity
51 - 100
We believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.
The client requests no contact from agencies or media sales.
Thank you!
Location: London, Glasgow, Sheffield or Cardiff
About the role
The Healthcare Professional Membership Officer is an exciting new role within our Healthcare Professional Engagement team, which runs Breast Cancer Now's healthcare professionals hub and our membership offer, including educational resources, specialist interest groups and a monthly newsletter.
You'll help run the hub day to day, lead our communications to members, and support us to grow the network while keeping existing members engaged.
About you
You're a well organised person with excellent communication skills, and you'll manage relationships with key internal and external stakeholders, including healthcare professionals. You’re able to produce regular communications to our healthcare professional audience.
You'll enjoy working as part of a busy, high performing team, and you'll be able to organise your work effectively and prioritise competing deadlines, balancing regular commitments like our monthly newsletter with longer term projects.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our Cardiff, Glasgow, London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£31,000 if London based
£29,000 if Cardiff/Glasgow or Sheffield based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
If you’ve any immediate questions please email
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date
Monday 21 September 2026
Interview date
Friday 2 October 2026
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
Helping carers feel heard, understood and supported, one conversation at a time.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Every interaction matters. Every carer deserves to feel heard.
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance.
Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives.
This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others.
In this role, you will:
Provide information, guidance and signposting to carers.
Assess needs and identify potential risks.
Respond to enquiries with empathy, professionalism and sensitivity.
Connect carers with appropriate support, both within our organisation and beyond.
Help ensure carers feel informed, valued and supported.
Why Work With Us?
At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.
Safeguarding Statement
Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
Thank you!
Help us make a bigger difference to families
Home-Start Barnet, Brent & Harrow supports families with young children through challenging times. We are looking for an experienced and organised Finance & Business Manager to ensure our charity’s finances and core business functions run smoothly.
This is a varied, hands-on role within a friendly and committed team. You will lead our day-to-day financial management while overseeing governance administration, HR processes, contracts and organisational systems.
What you’ll do
You will:
- Produce management accounts, budgets, forecasts and financial reports.
- Monitor income, expenditure and cash flow.
- Oversee QuickBooks and the work of our Finance Administrator.
- Provide financial information for funders, the CEO and Trustees.
- Coordinate governance, compliance and risk-management processes.
- Oversee routine HR administration and work with our external HR advisers.
- Manage key suppliers, contracts, insurance and IT support.
- Line manage the Finance Administrator and work closely with the Office Administrator.
- Improve systems and help the charity work more efficiently.
About you
You will have:
- Strong charity finance or business-management experience.
- Practical experience of using QuickBooks and producing management reports.
- A relevant finance qualification, such as AAT Level 3 or 4, or equivalent practical experience.
- A good understanding of budgets, financial controls and reconciliations.
- Experience of governance, HR administration, contracts or office systems.
- Experience of supervising or managing staff.
- Excellent organisation, accuracy and attention to detail.
- The confidence to take ownership, work independently and communicate clearly.
You will be practical, approachable and comfortable working across different areas in a small charity. You will enjoy improving systems, solving problems and helping colleagues do their jobs effectively.
The role is office based and requires someone who can stay focussed and productive, working around a busy team
The client requests no contact from agencies or media sales.
Thank you!
Information and Advice Manager 36.25 hours per week Ref IAM726
Hours to be worked flexibly Monday to Friday between 8am and 6pm
Ref: £30-33K per annum, plus pension and 30 days annual leave plus public holidays
An exciting opportunity for an experienced or aspiring manager to lead our Information, Advice and Welfare Benefits Service, supporting people aged 50 and over to live the life they choose and to obtain the benefits and services to which they are entitled.
We are looking for an experienced and motivated Information and Advice Service Manager to lead our highly regarded service and support the continued development of our advice offer. This is an exciting opportunity to manage a skilled team, maintain high-quality standards, and help shape services that make a real difference to older people in Sheffield
You will have the ability to lead and develop a specialist team of advisors, have excellent time management and IT skills, be comfortable managing a case load of customers and organising our response to high levels of demand for our services. You will be a people person, highly organised and skilled at practical problem-solving and planning. You will be passionate about promoting older people’s independence.
You will work collaboratively with colleagues, partners and funders to develop services that respond to the needs of older people across Sheffield. The role includes responsibility for service performance, quality assurance, safeguarding, financial monitoring and the achievement of contractual and funding outcomes.
Why Work for Age UK Sheffield?
Age UK Sheffield is a trusted local charity supporting people aged 50 and over to live independently, improve their wellbeing and maintain social connections. Our services are recognised for their quality, compassion and holistic approach. We are committed to creating a supportive workplace where staff can develop their skills and make a meaningful difference every day. If you are passionate about delivering excellent advice services and leading a team that helps older people live better lives, we would love to hear from you.
Closing date for applications: 12pm - 8th September 2026.
Interviews will be held w/c 14th September 2026
All posts are subject to a Disclosure and Barring Service check. CVs are not accepted.
We value diversity and are committed to be representative of the communities we serve. We are a Mindful and Disability Confident employer.
The client requests no contact from agencies or media sales.
Thank you!
NWLLC is a community-based legal practice and a registered charity. We comprise the Brent Community Law Centre and Camden Community Law Centre.
NWLLC now works across northwest London supporting residents to understand and enforce their legal rights. In doing so, we address the root causes of social injustice – poverty, family breakdown, unemployment and exploitation.
NWLLC provides full legal casework, representation and advice in the following areas of social welfare law – Housing, Immigration & Asylum and Welfare Rights. In 2024-25 we assisted over 3500 people. We represent clients in all courts and tribunals.
We provide outreach advice services in Brent and Camden including Camden Safety Net.
We also provide the housing duty solicitor schemes at Central London Country Court giving emergency representation in possession hearings for rent and owned homes and at the warrant stage for evictions.
To oversee and manage all financial and accounts record keeping and maintain all operations and compliance to ensure the smooth running of a legal practice.
Key Tasks
Finance
1. Maintain our Quickbooks accounts system/ Clio Case Management System
2. Process payment requests, staff and volunteers expenses and invoices
3. Identify and follow up debtors
4. Monthly reconciliation and bookkeeping of all cards and accounts
5. Assist with preparation of monthly management, year-end accounts and audit process
6. Work with the Director for the takeover of the calculation and reporting of the taxes owed by the law centre
7. Work with the Director to take over the administration of the NWLLC payroll and pension
8. Responsible for liaison with external accountants and auditors
Legal Practice and Billing
1. Preparing information and submitting for all monthly reports to the Legal Aid Agency, including CWA (Legal Help) and Court Duty submissions
2. Work with the Director to take over the preparation of work in progress reports
3. Work with the Director to prepare and disseminate monthly billing reports
4. Work with the Supervising solicitor and the SMT to identify cases to push through the billing process.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Action for Pulmonary Fibrosis
Action for Pulmonary Fibrosis (APF) is the UK’s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive.
Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds – our team and volunteers aim to reflect the diverse communities we serve.
We have just launched an ambitious five-year strategy (2025–2030), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone.
Role Purpose
We are looking for a Senior Information and Education Manager to lead our patient information and education work, ensuring people affected by pulmonary fibrosis can access clear, accurate, trusted and accessible information when they need it most.
This is a strategic and hands-on role. You will shape APF’s information and education offer across digital, print and live formats, develop and improve patient information, lead a review of our website content, and ensure our resources remain evidence-based, accessible and shaped by lived experience.
You will also oversee our education programme and line manage our Education and Events Co-ordinator, helping us deliver high-quality events and education that respond to the needs of people affected by pulmonary fibrosis.
We are looking for someone with strong experience in health information, patient education or health content. You will be an excellent writer and editor, able to make complex information clear and accessible, with the strategic thinking and project management skills to turn insight and evidence into practical improvements.
This is an opportunity to play a leading role in ensuring people affected by pulmonary fibrosis have the information, education and support they need throughout their journey.
To apply, please submit a CV and a covering letter of no more than two pages outlining your suitability for the role and how your skills and experience meet the requirements of the job description.
Interviews will be held on a rolling basis, so we encourage interested candidates to apply as soon as possible.
Registered Charity
21 - 50
Action for Pulmonary Fibrosis (APF) is a national charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to Disabled people?
About the role
RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.
As well as our advice work we administer a number of grants on behalf of local grant giving charities and the local authority and you will play a key role in helping us to process grants in a timely and efficient way as well as supporting with advice enquiries.
Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; processing grants and gathering client evidence, taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.
You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database
You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.
You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.
You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.
About you
To be successful in this role you will have solid administration and organisational skills, a high degree of accuracy and attention to detail, and a level of emotional resilience that enables you to support people in challenging circumstances, while protecting your own wellbeing. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting Disabled people.
An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.
You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.
The ideal candidate will be passionate about social justice and the empowerment of Disabled people and excited to learn valuable skills on the job.
Disabled Candidates
We are an equal opportunities employer and particularly welcome applications from Disabled candidates. We have been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description. Please apply via the Charities Job website.
We will not consider applicants that do include a cover letter. We are receiving an increasing number of cover letters written by AI that are exact replicas and these will be not be considered as suitable cover letters. Please ensure you tailor your cover letter to the Job Description and your experience.
Registered Charity
21 - 50
RAID will empower disabled people to achieve greater independence and choice by providing a range of services and support.
The client requests no contact from agencies or media sales.