Information management jobs

About us

With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

About the role

This is an exciting role with responsibility for both IT and Digital. You will actively implement new tools and platforms, oversee data protection compliance and cyber security, whilst developing effective policies and guidelines spanning our IT infrastructure. You will also take ownership of our digital strategy across all channels, driving service delivery and managing significant relationships, contracts and budgets. We will look to you to  lead digital transformation and champion innovation, whilst delivering workshops and training sessions to diverse colleagues. In short, you will be the catalyst that gets the most from our online presence, our technology and our vendors and partners, ensuring best practice and value in everything you do.

Hours: 35 hours per week.

Location: Hybrid working, with one day per week at our London office.

About you

Highly experienced as an IT thought leader and manager with technical experience, you will combine a strategic mindset with a truly hands-on approach. Developing  strategy, as well as leading and managing IT and digital change projects should be second nature to you.  Similarly, you will be experienced in mentoring teams and controlling websites, CMS platforms and integrated digital systems. A degree in Computer Science or a related discipline would be beneficial, alongside knowledge of data protection legislation, digital accessibility and inclusion, Squiz DXP, Azure, Intune and AWS. However your ability to communicate effectively with non-technical colleagues is just as important. Above all, you will bring everything it takes to get the most out of people, systems and budgets, with real passion for cutting-edge technology and the drive and determination to make things happen. 

How to apply

For further information about this Head of IT and Digital Services role, please download the recruitment pack which includes the job description and person specification.

To apply, please visit our website and submit your current CV with a covering letter clearly explaining why you would be suitable for the role.

Closing date: 30 November 2025.

Interview date: First and second-round interviews to be held w/c 8 December 2025.

No other media or agencies, please.

The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.

OPERATIONS MANAGER

We are seeking an enthusiastic, compassionate person, with good attention to detail and a track record of supporting and motivating staff and a desire to make a difference to the homeless and vulnerably housed.

About The Bridge Homelessness To Hope

We began in 2008 with a mission to help people who are homeless in Leicester by providing them with hot food, drinks and most importantly, companionship and we have evolved from there to the service we provide today.

Our staff team and volunteers derive from many backgrounds and religions, all with one common goal: to help those who are on the street move from despair to hope.

We are an outreach to the homeless and to those who just have nowhere to go and no-one to turn to. Through our Hub we support those who are hardest to reach by seeking to:​

· Overcome the barriers to engagement encountered with more traditional service models.

· Be a place where guests (never service users or clients) can feel secure, trustful and not feel judged.

· Run services that are supplied by people who understand their challenges and are empathetic to them.

Our services are designed to support our guests in making long-term, sustainable improvements to their lives.

Our vision is for everyone to have a place they can call home and hope for the future, with an aim to support the most isolated and marginalised people that often have no one else to turn to.

We do this by offering a safe place to support people in crisis, helping people make long-term, sustainable improvements to their lives, and by developing accessible mental health services.

Hours: Full-time - 37.5 hours per week - Monday to Friday (occasional Saturdays where operational needs dictate).

Purpose of the Role

Reporting directly to the CEO, the Operations Manager ensures the effective day-to-day running of The Bridge Homelessness To Hope’s services — including Drop-In Hub and supported accommodation — maintaining safe, high-quality delivery and ensuring that staff and volunteers are supported to provide compassionate and effective support for people experiencing homelessness.

Key Responsibilities

1. Leadership and Management

· Work with the CEO to ensure The Bridge Homelessness To Hope’s mission and values are lived out in practice.

· Translate strategic plans into operational work plans with clear targets and outcomes.

· Provide visible leadership within the Hub and accommodation projects, modelling best practice.

· Deputise for the CEO as required.

· Ensure systems and culture of effective internal communications, including team meetings, and day-to-day communications protocols.

2. Housing and Hub Operations

· Oversee housing operations, including maintenance, furnishing, and equipment.

· Ensure compliance with housing regulations, leases, and health and safety

· Manage contractors and cleaners for accommodation and Hub facilities.

· Oversee resident induction, behaviour issues, crises, and breaches of licence.

· Oversee housing records and inspection reports.

· Ensure accurate and timely housing benefit claims, payments, and record keeping.

· Liaise with property owners and coordinate day-to-day housing management tasks.

· Oversee Hub operations, ensuring high standards of delivery and effective support for guests.

3. People Management

· Line manage staff team, ensuring clear supervision and accountability.

· Recruit new staff, including advertising, short-listing, interviewing.

· Conduct regular one-to-ones and appraisals with all staff.

· Oversee staff induction, development, and wellbeing.

· Ensure appropriate training for regulatory and practice updates.

· Manage performance issues, grievances, and disciplinaries in line with policy.

4. Service Delivery and Impact

· Ensure safe, effective, and compassionate service delivery across all operational areas.

· Maintain systems for effective data capture, monitoring, and reporting.

· Support evaluation, reporting, and improvement processes.

· Contribute to safeguarding oversight and incident management.

· Lead on-site crisis response and staff support during incidents.

5. Financial and Administrative Responsibilities

· Oversee day-to-day housing income and expenditure.

· Ensure operational efficiency through effective systems and processes.

· Support administrative and compliance processes across the charity.

6. Risk Management and Compliance

· Maintain and regularly review the organisational risk register.

· Manage operational risks, including safeguarding, health & safety, and reputational issues.

· Ensure all incidents and concerns are recorded and followed up appropriately.

7. External Relations

· Liaise with local authorities, housing benefit officers, and partner agencies.

· Represent The Bridge Homelessness to Hope at relevant operational meetings and networks.

· Ensure accurate signposting and referrals for service users.

Other

· Other trouble-shooting, providing cover, general advice etc.

What You Need

Essential:

• Proven experience in operations or office management.
• Strong organisational skills.
• Excellent written, verbal, and interpersonal communication skills.
• IT literacy including Microsoft 365 and database systems.
• Ability to handle confidential information with discretion.

Desirable:

• Experience in the charity sector.
• Understanding/awareness of trauma-informed working.
• Knowledge of charity governance and compliance.
• Understanding of CRM systems and data protection.
• Full UK Driving Licence

Benefits

Succession Plan

Flexible working hours (where possible)

25 days annual leave + 8 statutory Bank Holidays

Contributory Pension Scheme

Free parking

Free lunch and snacks

​

The Partnerships Manager will play a pivotal role in delivering Youth Futures Foundation’s Employer Strategy.

You will embed and scale evidence-based practice across employer networks to create systemic change in how employers recruit, develop and retain young people.

This role suits someone skilled at translating strategy into delivery — influencing employer behaviour and embedding Youth Futures’ evidence into employer practice.

• You will bring experience of driving behaviour or practice change through partnerships, combined with a passion for tackling youth unemployment and a strong interest in equity, diversity and inclusion issues.
• You will need solid relationship-building and collaboration skills, and the ability to manage people and performance to deliver measurable impact.
• An understanding of how inclusive employment practices and workplace cultures can improve outcomes for young people — particularly those facing disadvantage.

This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information on this role, please download our recruitment pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

Do you want to manage the fundraising strategy for the only charity dedicated to building a global community that supports board directors to advance climate and nature governance? 

Chapter Zero Alliance is at an exciting inflection point, supporting a high-impact chapter network active in over 70 countries through our programme: the Climate Governance Initiative. We are looking for a Senior Manager, Global Development to play a pivotal role in diversifying and growing our income, ensuring the long-term sustainability and impact of our mission. This is a unique opportunity to help us translate a critical global need into tangible, well-funded programmes that drive measurable change on corporate boards worldwide. 

Offer and Benefits 

• Salary: Up to £50,000 per annum 

• Contract: Permanent, Full-time 37.5 hours per week (0.8 part-time considered) 

• Location: Office-based / Hybrid within the UK (Central Cambridge-based office) 

• Annual Leave: 27 days, plus Bank Holidays and discretionary Christmas shutdown 

• Pension: Generous 8% employer pension contributions (no match required) 

• Wellbeing: Group life assurance, employee assistance programme and health cash plan 

The Role: Senior Manager, Global Development  

You'll bring significant development experience, strategic leadership and hands-on delivery to the identification, securing, and management of significant grants from philanthropic foundations, institutional donors, trusts, and statutory funders globally. You'll build and nurture high-value relationships, coordinate fundraising initiatives, and establish the robust infrastructure for effective grant management across our global network. 

Key Responsibilities - Drive Strategy and Deliver Impact 

• Fundraising Strategy and Pipeline Management: Contribute to the design of an ambitious global grant fundraising strategy and manage its implementation. You'll conduct market research, qualify new opportunities, and maintain a robust prospect pipeline to expand our existing funding base. This will involve the coordination and project management of outreach and engagement activities. 

• Proposal Development and Budgeting: Lead the creation of compelling, high-quality concept notes and multi-year funding proposals, aligned with funder priorities and including accurate, transparent budgets. 

• Donor Stewardship and Reporting: Be a key representative for Chapter Zero Alliance with funders, serving as a key liaison for funder-related operational queries. You'll work with the wider team to ensure timely and accurate narrative and financial reporting, managing communications to foster long-term engagement.

• Grant Management and Administration: Oversee our current funding portfolio, manage grant administration, collaborate with Finance on forecasting. 

• Internal Coordination: Facilitate and support our Development Working Group as well as manage core systems: CRM, funder contacts and documentation. Work closely with senior leadership, including the CEO, and project teams across our global network to align fundraising with programme delivery and provide critical performance analysis.

Who We're Looking For 

This role requires a dedicated fundraising professional with a proven track record of successfully securing significant grant funding. You're a strategic thinker and relationship builder with exceptional bid-writing skills and an innate ability to translate complex programme needs into compelling proposals. 

Essential Expertise 

• Significant experience working in institutional fundraising or partnership management within the non-profit or development sector. 

• Knowledge of the climate-related trust and grants sector internationally and in the UK. 

• Demonstrable track record of successfully achieving income targets (minimum six-figure funds, including multi-year grants) from philanthropic foundations, institutional donors, trusts or statutory sources. 

• Strategic relationship-building skills working with grant makers and partners. 

• Effective bid writing, delivering clear, persuasive, and well-structured proposals and reports tailored to align with grant priorities.

• Strong financial and strategic planning skills, including KPIs, grant compliance and reporting. 

• Sound understanding of the legal and regulatory framework governing fundraising within the charity sector, including the standards set by the Fundraising Regulator, the Charity Commission’s expectations around fundraising practices, and data protection obligations under GDPR. 

• Exceptional organisational and project management skills - you can navigate multiple deadlines and competing global priorities with ease. 

Desirable Skills That Will Set You Apart 

• Experience coordinating cross-departmental or cross-regional working groups. 

• A genuine passion for the global climate, development, or social impact sectors - understanding the urgency of our mission. 

• Experience using CRM/project management/fundraising databases. Core Competencies 

• Strategic thinking, planning and analytical skills, able to translate complex programme needs into compelling proposals. 

• Strong interpersonal and communication abilities. 

• Project management. 

• Able to balance short-term priorities with longer-term strategic activities. 

• High attention to detail and highly accurate. 

• Collaborative working style and proactive attitude. 

• Commitment to our mission, values, and ethical fundraising principles. 

The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our charity. We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face time with our colleagues to promote creativity and collaboration; we’ve therefore adopted a blended working model of home and office arrangements.

We are proud to be an equal opportunities employer and we are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

We have a legal responsibility to ensure you are eligible to live and work in the UK. 

Any information given will be processed for employment selection and statistical purposes in line with our Data Protection Policy. 

Age UK's National Advice Line is recruiting for Information & Advice Advisors.

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

Many older people are concerned about the cost of rising energy bills, poor housing, accessibility to health and social care services. This is where our Information and Advice Advisers play a vital role in raising awareness and empowering older people to access the support they need, and to understand their statutory rights. Due to the growing demand of this fantastic service, we are recruiting for Information and Advice Advisors to join this friendly and supportive team.

If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!

The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.

In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

This role offers hybrid working between home and our offices in either Blackpool or Ashburton (a robust home broadband connection is essential). The team work from the office at least 1 day a week, although this can be more if you prefer. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to an hour's commute. During the probation and training period you will be required to come into the office 2 days a week. We are currently trialling fortnightly office attendance, but this could be subject to change in future.

This role is a 35-hour working week, Monday to Friday 9am to 5pm.

Last date for applications Monday 24th November 2025.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)

Experience

• Experience of computer-based systems, applications and keyboard skills. A, I, T
• Experience of working to set timescales. A, I

Skills and Knowledge

• Accurate and having attention to detail. A, I, T
• Excellent communication skills with an ability to communicate with a wide range of people in a professional and approachable manner. I
• Excellent literacy and numeracy skills. A, T
• Ability to handle confidential, sensitive information and personal details professionally and in line with current legislation. A, I
• Confident, professional telephone manner. A, I
• Ability to handle and present clearly and concisely, large amounts of subject knowledge, often of a complex nature. A, I

Personal Attributes

• Ability to deal with difficult and distressed callers calmly and empathetically. I
• Commitment to providing a high-quality customer service and equal opportunities. I

Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application (A), Interview (I), Test (T), Presentation (P)

Experience

• An understanding of the issues affecting older people. A, I
• Experience of providing in-depth information and advice on the telephone or face to face. A, I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation

Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Our Vision: A UK where “No good food goes to waste”.

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community 
groups. Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness. 

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing 
to do, but because it makes our company stronger. If you share our values and our 
commitment to redistributing surplus food, come and join us.

The Role

We have recently set a new 3-year strategy, leading to a major transformation of the organisation. To support this, we have built a new Project Delivery function and invested in key capabilities, including project management and business analysis. This role involves initiating and managing complex projects from inception through to delivery, and providing mentoring to colleagues managing smaller projects. You’ll champion the new project management methodologies and support colleagues in adopting these practices.

About you

You are a highly effective project manager with significant experience in managing complex projects through the entire lifecycle, particularly those involving technology. You have a track record of delivering project benefits and working collaboratively with stakeholders. As a self-starter, you can quickly build relationships and influence colleagues up to executive level. You are patient and supportive, able to guide colleagues through new project management methodologies and governance frameworks. Experience in business analysis is beneficial.

Main responsibilities

• Collaborate with colleagues to refine project requirements and develop plans.
• Develop business cases to justify project initiation or continuation.
• Support the development of RFPs to engage third parties.
• Track and manage project activities and deliverables.
• Manage project resources and budgets.
• Identify and manage project risks, issues and dependencies.
• Work with stakeholders to ensure project success.
• Facilitate project reviews to capture organisational learning.
• Ensure smooth integration of project outputs into business operations.
• Champion new project management methodologies and support colleagues in adopting new practices.

Person specification

Essential criteria

• Proven track record delivering complex projects to meet organisational objectives in a technical environment.
• Proficiency in MS Office and project management tools.
• Strong organisational and analytical skills.
• Excellent planning, prioritisation and problem-solving skills.
• Demonstrable communication and influencing skills.
• Experience with different project management methodologies (Agile, Waterfall, Hybrid).
• Self-starter with a proactive approach.
• Hands on and outcome driven approach.
• Patient and supportive, capable of guiding colleagues through new methodologies.
• Able to work in an unstructured environment.
• An understanding of and commitment to FareShare’s mission.
• A commitment to Equal Opportunities.
• Flexibility and collaborative style of working across FareShare and with all our stakeholders.

Desirable criteria

• Understanding of the food sector.
• Experience in business analysis.
• Project Management qualification (APM PMQ or equivalent).

Salary: £46,674 (London) or £43,563 (National)

Allen Lane is pleased to be partnering with London Air Ambulance Charity for the role of IT Manager. The Charity has grown significantly in size and complexity over the last few years and are now seeking a IT Manager to lead the technical delivery in support of their IT strategy, oversee the Managed Service Provider (MSP), take responsibility for cyber security and training and, support the implementation of new technology to the service.

About the charity:

London’s Air Ambulance is the charity that delivers an advanced trauma team to London’s most seriously injured patients. The team, consisting of an advanced trauma doctor, paramedic and consultant on most missions, can perform treatments such as open heart surgery, blood transfusions and general anaesthetic by the roadside.

By providing intervention as quickly as possible after injury, they aim to give patients the best chance of survival, and best quality of life, after trauma.

The charity serves the 10 million people that live work and travel within the M25, treating an average of five patients every day

About the role

The IT Manager will report to the Director of Finance, IT and Facilities to deliver our IT strategy. They will work closely with the charity’s external consultant CTO.

The role will take ownership and responsibility for delivering an excellent day to day IT service, maintaining and developing the charity’s assets and systems, and sourcing and managing appropriately skilled resources where required.

They will also work closely with project teams on technical development and integration of systems.

About the Person

You will be willing to be hands on in this role with strong communication and stakeholder engagement skills. You will enjoy problem solving and be the go-to person in the team, integrating with the charity and operations teams.

Essential Knowledge and Experience

· Knowledge of IT infrastructure, specifications, networks and systems 

· Knowledge of IT security and best practice cyber security frameworks 

· Knowledge of Microsoft Azure and MS 365 Enterprise administration 

· Knowledge of Power Apps

· Experience of working with or managing an MSP 

· Experience of ownership and accountability for an expenditure budget 

· Ability to explain complex technical needs/implications/requirements in simple terms to non-technical staff 

Desirable Knowledge and Experience

· Knowledge or experience of the charity sector 

· Knowledge of the regulatory environment and the core components of effective operational service delivery in the public sector/charity setting. 

· Understanding of SQL, MS SQL Server 

· Experience of Microsoft Dynamics 

· Experience of formulating and implementing business continuity and disaster recovery plans 

· Proficient in use of all MS Office applications.

· Experience of MS tools such as Power Apps 

· Experience of running training sessions on IT for users 

This role will be pivotal for the progress and development of the organisation and its offerings, and is a great opportunity for a driven individual to make a difference to the safety of the general public. The role is one that has a huge amount of room for an individual to make it their own and grow with the organisation.

Interview Dates:

1st Interview-Wednesday 3rd December

2nd Interview-Monday 8th December or Wednesday 10th December

If you are interested in this fantastic opportunity, please apply online today.

Director of Finance, IT & Administration
Location: London E14 (hybrid working available)
Salary: £73,217 – £93,226 per annum (pay award pending)
Contract: Permanent, full-time (37.5 hours per week)

About Action Against Hunger UK

For 40 years, Action Against Hunger has led the global fight against hunger, working across nearly 50 countries to save, improve and protect lives. From emergency response to long-term development, they tackle the causes of hunger and malnutrition, partnering with communities and governments to create sustainable change.

We are now seeking a strategic and hands-on Director of Finance, IT & Administration to join their senior leadership team and strengthen their operations as they pursue their vision of a world free from hunger.

The role

Reporting to the Chief Executive, you will lead finance, IT and administrative functions, ensuring strong governance, effective systems and sound financial management. As a key member of the Executive Committee, you’ll play an integral role in shaping organisational strategy and ensuring Action Against Hunger meet their ambitious goals efficiently and responsibly.

Key areas of focus:

• Lead financial strategy, planning, reporting and risk management.
• Oversee IT systems, information management and facilities.
• Ensure regulatory and contractual compliance.
• Support the CEO, Board and Audit & Risk Committee.
• Lead, develop and motivate a small, high-performing team.

About you

You are a qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent) with significant experience in senior financial leadership, ideally within the charity or international development sector. Strategic and collaborative, you bring strong analytical, communication and people management skills, and a commitment to Action Against Hunger's humanitarian mission.

How to apply

For a full candidate pack and details, please contact:

Faye Marshall or Joshua Liveras at Harris Hill. 

Closing date: 9am, Wednesday 3rd December

Interviews: Wednesday 10th – Friday 12th December

Harris Hill is a certified B Corp™ and a leading charity recruitment agency. We welcome applications from all sections of the community and are committed to equity, diversity and inclusion.

OVERVIEW OF THE ROLE 

The Office Manager will be a key member of the Helen Bamber Foundation Group. This is a broad role working with a wide range of staff and contacts within and outside the group. The postholder will be responsible for coordinating and ensuring that our office space and facilities are maintained in a safe, clean, and secure environment. They will have overall ownership of the office with regards to the day to day running and ensuring health and safety compliance, and with the support of their team. They will ensure our staff and clients are able to enjoy a safe and comfortable environment. They will be the main point of contact for I.T, Facilities and clients services across the group.

They will act as Site Safety Officer for the premises ensuring compliance with Health and Safety Procedures, as directed by the CEO.

The Office Manager will manage the Client Services Team including volunteers. This role will also oversee freelance interpreters working with Helen Bamber Foundation Group.

MAIN DUTIES AND RESPONSIBILITIES 

Facility Management: 

· Act as site manager ensuring that the office is in a state of operational readiness. This will include procuring and organising premises maintenance , cleaning services, communication systems and other support services as required to meet local needs.

· Responsible for local premises security and liaison with fire and police services and local alarm providers

· Managing local contractors, landlords, suppliers, and other agencies as necessary; identifying improvements and ensuring best value in procurement.

· Working effectively with the landlord’s facilities team in relation to building related issues and for any building repair and maintenance issues.

· Ensure that office equipment is operating effectively and efficiently and maintain a sufficient level of office furniture, resources, supplies and stationery

· Oversee and manage the documentation of minor repairs, renovations and decorations.

· Ensure core facilities like water and heating are maintained.

· Manage, monitor, and maintain the room bookings system for all users at the office.

Office Management and IT:

· Supervise and approve contracts and providers for services such as consumables, minor office renovations and cleaning.

· Lead in the procurement and ordering of office equipment and stationery, office and IT equipment and consumables in the most cost-effective manner.

· Track staff issues and requests about the building, office facilities, fixtures, and fittings, and ensure they are responded to in a timely manner.

· Act as a main point of contact for our outsourced IT support services supplier, providing onsite support for IT upgrades and installation of hardware and software

· Assist staff and volunteers across the group with local IT needs including set up for meetings and local diagnostics of minor IT issues

· Manage local IT assets and ensure the allocation or devices for new starters across the group and partnerships

· Conduct annual review in liaison with IT Support Service provider of the health of devices and carry out any necessary action as a result.

· Create, develop and maintain appropriate office administrative and business support systems, in conjunction with other teams to ensure consistency of systems and procedures across the service

· Financial Management:

· . Oversee the processes of petty cash payments, staff and client expense claims, invoices and other project related expenses

· Working with Finance to ensure accurate financial records are kept and compliance is achieved

· Work with the Finance team to ensure that invoices related to office and facility management are processed.

· Managing the group’s budgets for items such as stationery, refreshments, equipment, cleaning, and maintenance

· Managing monthly collation and processing of timesheets and associated paperwork for all freelance interpreters used by the Helen Bamber Foundation team, including interpreters’ timesheets and agencies invoices

· With the Finance team, organise weekly trips to the bank to get cash for client expenses for the Group, on occasion collecting the cash from the bank personally.

Health and Safety & Security: 

· Ensure compliance with Health and Safety procedures, in liaison with the Director of People and the CEO

· Act as Site Safety Officer (SSO) for the group, ensuring the office complies with all relevant health and safety and fire safety regulations and standards. 

· Oversee the health and safety responsibilities within the office premises, staying updated on changes in health and safety legislation.

· Review and maintain documentation of risk assessments, health and safety checks and fire evacuation plans.

· Ensure the office has on site first aid provision, designated trained first aiders and fire warden/s

· Organise the delivery of relevant H&S training such as first aid and fire marshal training

· Undertake weekly, monthly and annual checks and tests of office facilities including fire alarm sounder and panic alarm checks.

· Ensure staff across the group receive sufficient H&S inductions including the completion of relevant forms and documentations

· Ensuring all equipment and furniture is compliant with Health and Safety regulations at the office

· Ensure all employees are aware of all relevant health and safety office procedures.

· Ensure the office is kept clean, tidy, and free from hazards and maintain safe working conditions for all employees and clients. 

· Manage Eyecare Vouchers Procedure in line with the DSE regulations

· Manage the group’s annual Winter Flu Vaccination Programme

· Act as one of several office KeyHolders by being responsible for locking up the office two (no less than two times a week) when the office closes at 6pm.

· With the CEO, act as an emergency contact for any emergency security / building related issues out of hours.

Line Management and other:

• Have line management responsibility for a Client Services Team.

• Support the delivery of events in the building as and when necessary.

• Oversee the access and booking of our Group meeting room by others in the sector.

• Support the wider team in ensuring staff working in our partnership programmes have sufficient resources and that their sites are safe and secure for them to work.

• Carry out any other duties as required, consistent with the post and level.

PERSON SPECIFICATION

Essential

• Understanding of, and commitment to, the values and mission of the Helen Bamber Foundation Group.
• Understanding of the key issues facing asylum seekers and refugees in the UK

· Good interpersonal communication skills and the ability to create a welcoming and hospitable office environment for clients and staff.

· Premises management and office maintenance, to be able to identify problems and troubleshoot as required

• Excellent administration skills, detail orientated and systematic, with the ability to prioritise competing demands

· Demonstrate ability to exercise initiative and judgement to take decisions without supervision

· Understanding of Health and Safety policy and procedures and other relevant Health and Safety issues including an understanding of the Equality Act and its relevance for facilities and premises management

• Ability to problem solve and work well with others
• Experience of handling and managing confidential data

· Excellent IT skills, including word processing, spreadsheets, and database packages

· Liaising, developing, and maintaining relationships with a wide range of people and stakeholders

· Financial management, including monitoring and managing budgets, reporting and petty cash controls

· Ability to work in a multi-cultural environment

· Commitment to and understanding of equal opportunities and its application in practice

Desirable

· Experience of working in a setting which provides a service to vulnerable individuals

· Understanding of safeguarding in a vulnerable client group

· Experience in line managing staff

· Experience with procurement processes

· Knowledge of a range of project management tools

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 10am on Thursday 4th December 2025.

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

SELECTION PROCESS

We will invite candidates to an initial 15-minute online screening meeting on either Wednesday 10th December or Thursday 11th December 2025 followed by shortlisted candidates attending in-person interview on Tuesday 16th December. We will also ask you to complete a short exercise on the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

ELIGIBILITY

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network,which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience, you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network.

TAG Youth Club, an award-winning charity and a youth club open to children, young people and young adults, whatever their disability. We work hard to accommodate anyone who wants to join and particularly those who have restricted opportunities elsewhere.  We respond to the needs of the communities we serve and cater for those between the ages of 8 – 25 years. 

TAG started almost 25 years ago, as a group of parents who got together to create an inclusive space for their disabled young people to socialise.  From those humble beginnings TAG has now grown to over 250 members and supports over 750 family members.

The club now makes many activities available to young disabled people that would not ordinarily be available to them (such as climbing, skiing, archery, parkour, scootering and skateboarding). Our activities provide members with opportunities to meet new people, make friends, learn social and life skills, and to thrive and grow in confidence and independence.

This exciting new role has been created to support the CEO and Head of Operations, providing administrative support in a wide variety of areas including finance, fundraising, office systems and management, premises, promotion, marketing and communications.  A detailed job description is attached to the bottom of this job ad.  The successful applicant will have experience of business management, fundraising and finance and most importantly, the enthusiasm and the ability to work flexibly with good organizational and communication skills .

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 67% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Edinburgh, Birmingham, Newcastle, Reading, Bristol and Leeds. Over the past ten years, Smart Works has helped over 50,000 women, and last year alone we reached 10,600 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In March 2025, Smart Works completed their Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. To achieve this, we grew our existing centres and opened a new centre.

More information about who we are can be found on our Smart Works website.

About This Role

We are looking for an exceptional Volunteer Manager to lead and nurture our London volunteer community, which is made up of almost 400 volunteers. This role is key to ensuring every volunteer feels valued, supported, and inspired to give their best in helping women succeed in their employment journeys.

You will be responsible for the full volunteer journey – from recruitment, induction, and training through to ongoing engagement and recognition. You’ll work closely with colleagues across the London centres and the wider Smart Works network to ensure our volunteer community remains strong, inclusive, and aligned with our values.

The role would be based across all three London centres (Islington, Ladbroke Grove and Croydon), and there will be occasional evening and weekend work, for which time off in lieu is given.

The successful candidate will build strong working relations with our staff team and volunteers, as well as the teams across Smart Works centres in the UK. We are a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work.

How to Apply

To apply, please submit a CV and a cover letter (no longer than two pages) with answers to the following questions through our recruitment system by 9am on Monday 24th November.

• Why do you want to work for Smart Works? (Max 200 words)
• What experience do you have of recruiting, onboarding, managing and supporting volunteers to deliver a high-quality service? (Max 300 words)
• Why do you think you are well suited to the role of Volunteer Manager? (Max 300 words)

Your application should be addressed to Fiona Hollow (Head of London Service Delivery).

First round virtual interviews will be held on Thursday 27th November and second round in person interviews will be held on Monday 1st December.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website).

Digital & IT Project Manager

Salary: £50,232p.a.-£52,232p.a. (dependent on location)

We also offer 27 days of annual leave plus bank holidays and a birthday day off, 8% employer pension contributions, a core hour’s system of working and enhanced family friendly policies

Contract:  Permanent

Hours: Full time, 37.5 hours per week

Location:  Wigan or London (with hybrid working available) or remote based

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

As we’re moving forward we recognise that a diverse workforce yields the best results.  We embrace all the different identities in the UK and we want our workforce to reflect that.

Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff, and welcomes applicants from all backgrounds.

We are looking for a dynamic and skilled Digital & IT Project Manager to support us on the next steps of our technological journey. Working as part of the IT Department and reporting to the Digital & IT Director, you will play a key role in the delivery of several digital and infrastructure projects. To succeed in this role, it is critical that you have an appetite for continuous improvement, personal development and enjoy delivering projects through the full lifecycle.

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.

If you are interested in the job role of Digital & IT Project Manager and want to help us make a difference, please review a copy of the full job description and ensure that you meet the essential criteria found in the person specification before applying.

After reading the application information, if you would love to work at Keep Britian Tidy as a Digital & IT Project Manager, please continue to apply.

As part of the application process you will need to answer 3 questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 0900, Wednesday 26 November 2025.

Interviews will be held via Microsoft Teams w/c 15 December 2025.

If you require an in person interview, please let us know.

Please note we will only be able to contact successful candidates. Thank you for your interest in our work.

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

We are proud winners of the Working Families’ Best Small Employer Award 2021

Role Purpose 

We are seeking a Senior Digital and Information Security Specialist to join our small dedicated team of risk experts. In this role you will lead the development, delivery, and continual improvement of Kamara’s digital security offering and support a team of digital security specialists, review and refine their work, and ensure our approaches remain current with emerging trends and methodologies. You will also play a key role in administering and strengthening Kamara’s internal IT security and information management systems, working closely with the leadership team to ensure robust, resilient, and practical systems that align with our organisational goals. 

Who we are looking for 

We are looking for a technically skilled and people-centered digital security professional who combines deep technical expertise with excellent communication and facilitation skills. You will have a track record of providing pragmatic, context-sensitive digital security guidance to organisations operating across diverse budgets, capacities, and geographies. We particularly welcome candidates with experience supporting social justice or civil society organisations, especially those working in higher-risk environments. 

Key Responsibilities 

Project Design and Delivery 

- Design and deliver digital and information security assessments, management plans and protocols for a range of partner organisations 

- Facilitate engaging workshops (both virtual and in-person) to support partners in implementing and embedding digital security practices 

- Represent Kamara in meetings with partners 

Team and Curriculum Development 

- Support a small team of digital security specialists, reviewing and contributing to their learning and development 

- Contribute to the ongoing development and refinement of Kamara’s risk management methodologies and tools 

- Stay informed about emerging threats, technologies and best practices, using insights to strengthen our digital security offering 

Internal Digital Security and IT systems 

- Oversee and administer internal IT and digital security systems, working in close collaboration with the leadership team

- Conduct regular internal audits and risk assessments, recommending and implementing improvements as needed 

- Design and deliver digital security training sessions for staff, as required. 

Candidate Profile 

Essential: 

- A minimum of 8 years’ experience in IT and digital security roles - Experience providing direct digital security support and training, ideally to social justice or civil society organisations, and/or in higher-risk contexts - Excellent communication, facilitation and cross-cultural collaboration skills - Hands-on experience managing Windows/Linux/or macOS infrastructure and cloud-based environments (Azure, Google, Amazon) 

- Strong understanding of vulnerability assessment, mitigation, and hardening techniques 

- A pragmatic approach to digital security, with the ability to translate complex concepts into accessible, actionable guidance 

- Strategic view and experience managing digital and information security risks, including the intersection between information security and legal and regulatory frameworks 

- Fluency in English (both written and spoken) and ability to work within Western Hemisphere timezones 

Preferred: 

- Relevant professional qualification or certification in digital security, IT, or facilitation 

- Experience managing and/or mentoring teams 

- Experience working in social justice organisations / movements and/or in high-risk contexts 

- Additional working languages (e.g., Portuguese) 

- Willingness and ability to travel internationally 

Terms 

Contract: One-year fixed term (O.8 FTE) with potential for renewal or transition into a permanent role for the right candidate. 

I&A Adviser role

Information & Advice Adviser

Mitcham (On-site) with hybrid working available after a successful training period.

£30,090 - £32,130 per year

Full time or 4 days (28 hours)

Contract (Fixed term for 12 months), possibility of extension, subject to funding

Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.

Job description

Information and Advice Adviser

Hours: Full time 37.5 hours per week or 4 days (28 hours). We are open to flexible working discussions.

Salary: £30,090 - £32,130 per year

Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.

After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.

Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.

About the role

We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.

The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.

Last year the service worked to support over 800 older adults with information and advice on benefits, health, housing and care, and assisted the uptake of nearly £600,000 of previously unclaimed benefits.

An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.

You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.

About you

You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.

Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

About us

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

If you have any questions, please do not hesitate to contact us, we would love to hear from you!