Information officer jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
The University of Manchester is part of the prestigious Russell Group of universities and highly respected across the globe as a centre of teaching excellence and research innovation and discovery.
With 25 Nobel Prize winners among our current and former staff and students, we have a history of world firsts, with our impact ranging from splitting the atom to giving the world graphene.
Our purpose is to advance education, knowledge and wisdom for the good of society, putting our three core goals of research and discovery, teaching and learning, and social responsibility at the heart of everything we do.
As Head of Supporter Engagement, you will provide University-wide leadership to develop, plan and implement sector-leading fundraising and supporter engagement strategies, policies and programmes – with a particular focus on Regular and Leadership giving (<£10k), Legacy Fundraising, and ensuring an exceptional prospect and donor experience for donors giving at all levels.
As the senior lead for the key public-facing aspects of our fundraising programme, you’ll be accountable for the performance of key fundraising streams. You’ll work closely with internal and external stakeholders to ensure that strategies and operational plans are in line with institutional needs. You’ll support and inspire your team to deliver ambitious targets. And you will provide support and strategic guidance to University leaders, academics, and colleagues across the University.
You’ll also be a member of our Development Leadership Team (DLT), meaning that you will play a significant role in our success across the whole fundraising mix. The transformation enabled by the launch of our first university-wide fundraising and volunteering campaign will provide further opportunities for your role to evolve during the campaign’s public phase.
This is an excellent opportunity for a motivated individual looking to advance their career in a collaborative and forward-thinking environment.
As Head of Supporter Engagement, you will undertake a range of activities commensurate with the grading and responsibility of the post. This includes:
- Lead the strategic planning for the Supporter Engagement team (currently Donor Experience, Regular and Leadership Giving, and Legacy Fundraising), working with area leads to translating business objectives into clear operational plans.
- Take overall responsibility for the development and leadership of strategic supporter journeys for key campaign audiences, and coordinate communications planning across the Division.
- Lead your team to conceptualise, plan and deliver communications, events, products and experiences that deliver strategic objectives, working collaboratively with colleagues across DDAR and the wider University.
- Proactively identify ways for Supporter Engagement activity to support and complement major and transformational fundraising.
- Identify and leverage opportunities to use university-wide communications and events to support fundraising success.
- Work to embed a culture of philanthropy across the whole institution, ensuring that the relationships, systems and products are in place to involve students and staff in fundraising.
- Be the University’s subject matter expert for your areas of responsibility, providing support and consultancy to senior colleagues, including University Executive members.
- Represent the interests of the Division at University-wide strategy groups and committees as required.
- Oversee financial planning and resource allocation across the Supporter Engagement team.
- Monitor performance across your areas of responsibility, motivating and inspiring your team members to deliver ambitious goals, supporting their development, and embedding a high-performance culture.
- Take shared responsibility for the overall leadership of the fundraising programme as a member of the Development Leadership Team (DLT).
- Be a proactive and visible leader across the Division and wider University.
- Actively contribute to the sector through thought leadership, representing the University at conferences and other sector meetings.
- Role model and embed the “Manchester Mindset” and embody the values and culture of the University and DDAR within your working practice and relationships.
Essential knowledge, skills and experience
- Experience of leading significant mass participation fundraising, legacy, and donor experience programme(s) in the higher education or charitable sector.
- A well-developed understanding of the fundraising mix, and the principles and processes that underpin fundraising success at all levels.
- Experience of developing and delivering strategies to achieve business objectives.
- Strong people leadership skills, with the ability to inspire and motivate cross-cutting teams to deliver exceptional work.
- Outstanding written and oral communication skills with experience of translating complex information into effective, persuasive and clear language for a variety of purposes.
- Proven experience of policy development and negotiation.
- Experience of working with a wide range of colleagues from a variety of disciplines across a large and complex organisation and providing consultancy and support to senior colleagues on a specialised area of expertise.
- Experience of effectively managing budgets.
- Excellent project management skills.
- Outstanding interpersonal skills with the necessary listening, facilitation and negotiation skills to represent the University at the highest levels, coupled with the highest levels of tact and discretion required to deal with highly confidential information.
- Enthusiasm and energy to act proactively, and the initiative, drive and commitment to work individually when required.
- A genuine belief in the world-changing power of higher education.
- Willingness to work outside normal office hours as required.
Desirable knowledge, skills and experience
- Experience of fundraising from diverse international audiences and designing strategies to meet their needs.
As one of the leading Universities our employees enjoy exclusive access to excellent benefits and schemes including:
- Generous annual leave allowance, including Christmas/New Year closure
- Pension scheme membership to provide benefits for you and your family
- Well-being programme with counselling, fitness and leading sports facilities
- Learning and development opportunities
- Season ticket loans for public transport
- Cycle to Work Scheme
- Workplace nursery scheme
- Staff recognition schemes
- Staff discounts on a range of products and services including travel and high street savings
Closing date: 9 May 2025.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of gender, ethnicity, disability, sexual orientation and transgender status. All appointments will be made on merit.
Our University is positive about flexible working – you can find out more here
Blended working arrangements may be considered
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
This vacancy will close for applications at midnight on the closing date.
Are you committed to improving life for people in Bedfordshire?
We’re a growing grant-giving charity looking for someone to help us organise our grant giving. You’ll need to be organised and adaptable to fit in with a small team. You’ll need to be a good communicator and have the IT skills to work with financial and database software to generate good quality information to help us measure how well we’re doing.
PURPOSE OF THE ROLE:
- Administration of management systems for the processing of applications for charitable grants
- Assistance in the administration of the schools bursary scheme
- Assistance in the administration of Further Education bursaries
- Monitoring residential properties lettings
- Administration of activities in our trading subsidiaries
- General support in the management of the office
This is a part time role intended to be four full days a week but with some flexibility for the right candidate. The role will be based at our office in Lower Sundon on the outskirts of Luton.
If you’d like to discuss further please contact our Chief Executive David Oldham
Innovation Fund & Projects Manager
Business Disability Forum is the leading business membership organisation in disability inclusion. We are trusted partners, working with business, Government and disabled people to improve the life experiences of disabled employees and consumers, by removing barriers to inclusion.
- We work with over 600 members employing around 20% of the UK workforce and an estimated 8 million people worldwide.
- We advise, support and encourage businesses (many of them global) to become more disability-smart.
- We influence policymakers by representing the voice of employers, disabled employees and consumers.
- We provide evidence-based thought leadership on how business affects the lives of disabled people.
- We help effect changes in business practices, products, services and policies that positively impact the life experiences of disabled people, and also benefit business.
Our values:
- Purposeful – we are focused on removing barriers to disability inclusion
- Evidence-based – we are informed and driven by unique insights from our membership
- Respectful – we are supportive and approachable
- Pragmatic – we find practical solutions that business and Government can implement
- Responsive – we are constantly evolving to meet our Members’ and Partners’ needs
The requirement
The Innovation Fund & Project Manager will join our team to run our innovation fund and to manage projects designed and created by BDF staff members to improve the lives of disabled people in society more widely.
The Innovation Fund & Project Manager will also work across teams to help design and manage the creation of various new products and services. In addition, they will work closely with the CEO to scope out and deliver a specific project to increase the number of disabled people who are Non-Executive Directors and advisers to boards.
Experience
- Project management of cross team multi-disciplinary projects.
- Experience of delivering high quality projects on time and within budget.
- Influencing skills and the ability to support and motivate others to meet project milestones and deadlines.
- Excellent time management and prioritisation skills to manage competing priorities and deliver work on time.
As an organisation BDF are a hybrid working organisation, though remote working would be an option.
How to apply
Applications should be by CV and a supporting statement, of up to 400 words, detailing why you think you would be suitable for the role. If you require any adjustments to the application process please contact Barnaby Powell as set out below. Applications should be addressed to Barnaby Powell, HR & Office Manager, Business Disability Forum, Dowgate Hill House 14-16 Dowgate Hill, London, EC4R 2SU. If you are submitting your application by email please email hr @ businessdisabilityforum .org .uk
- Closing date for applications: Sunday, 1 June 2025.
- First interviews are planned for week commencing the 9 June 2025.
- Second interviews are likely to take place in the week commencing 16 June 2025.
Business Disability Forum is committed to ensuring that all its information, products and services are as accessible as possible to everyone.
If you wish to discuss anything in regards to accessibility or if you require alternative formats please contact Barnaby Powell by email at the address above or by telephone on 020-7403-3020.
For further information on Business Disability Forum please refer to our website via the link on this page
Equal opportunities
We are committed to becoming disability-smart and an employer of choice irrespective of race (which includes colour, nationality and ethnic or national origins), sex, sexual orientation, gender reassignment, religion or belief, marital or civil partnership status, age, disability, or pregnancy and maternity. The ethical and business case of ensuring that our workforce is representative of wider society is at the heart of what we do. When we are recruiting, disabled candidates who meet all of the essential criteria will be offered an interview.
There has never been a more exciting time to join the Corporate Partnerships Team at Alzheimer’s Research UK (ARUK). Recent breakthroughs in dementia research mean we are on the cusp of the first generation of dementia treatments in the UK. There has never been more optimism around our mission to find a cure for this devasting condition and critical moment for organisations to partner with us.
You’ll be joining a high-performing team that has a large portfolio of high-profile corporate partners including but not limited to Omaze, The Perfume Shop, Slimming World, Bloomberg, TP ICAP, and Dyson. Alongside having just secured brilliant partnerships with Cadbury, and John West.
We’re looking for a New Business Officer to join our team, to secure new partnerships that will grow income and take us one step closer to a cure.
This is a 12-month Fixed Term Contract to cover a period of maternity leave.
Main duties and responsibilities of the role:
Identify and build strategic relationships to generate income from new corporate supporters.
· A focused and strategic approach to identifying, researching, and targeting prospective corporate partners.
· Work closely with Corporate Partnerships Manager (CPM) to deliver our successful new business strategy.
· Build and manage a pipeline of new business opportunities to include strategic partnerships and charity of the year partnerships.
· Develop engagement plans for prospects, with innovative, commercially minded ideas, to maximise the chances of securing successful partnerships.
· Create innovative and creative applications/proposals for charity of the year and strategic partnerships.
· Actively network with potential corporate partners through warm contacts, events, conferences, and other available media.
· Ensure effective monitoring, evaluation, and reporting of new business approaches in liaison with CPM, communicating progress regularly.
· Take full personal responsibility for the timely recording of prospects, actions, updates, and notes within the CRM (Salesforce).
· Work alongside the Partnership Development Officers on new partnership set-up, including establishing legal agreements with corporate partners.
· Work closely with the Philanthropy team to leverage support from major donors and assist the Philanthropy team with their prospects where possible.
· Achieve agreed financial and non-financial targets, including income generation and meetings.
· Support the CPM in the development and implementation of the corporate fundraising strategy for ARUK, to increase the team’s income, to ensure that the best use is made of internal and external contacts
Represent the charity professionally in a high-level corporate context.
· Organise and attend networking and cultivation events as required, influencing, and engaging high-level external contacts.
· Deliver high-quality and creative presentations and proposals to help target and engage prospects and convert them into partners.
· Organise tailored face-to-face meeting opportunities to initiate and build relationships.
· Maintain up-to-date knowledge of current ARUK activities, including research being funded, and be an advocate of ARUK at all times.
What we are looking for:
· Corporate fundraising experience, or business development experience in a corporate role.
· Evidence of delivering high-quality and creative presentations and proposals to help target and engage potential partners/clients.
· Experience in creatively building new strategic partnerships/clients from scratch within a fundraising and/or corporate environment.
· Experience in engaging and building relationships with key external stakeholders and decision-makers to deliver positive outcomes.
· Experience in securing new partners/clients within a fundraising and/or corporate environment.
· Confidence working with computers – good knowledge of Word, Excel, Outlook, and PowerPoint.
· Excellent personal communication skills, with the ability to communicate with people at all levels face to face and on the phone.
· Ability to write professionally, with an ability to adapt communications for different audiences.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· Ability to articulate complex issues to supporters in a compelling manner.
· Strong negotiation skills and the ability to make financial asks.
· Strong business development and relationship management skills, ideally from a charity background.
· Ambitious, professional, and hard-working team player.
· Outgoing, enthusiastic, and able to remain calm in a fast-paced environment.
· Ability to give and receive feedback.
· Ability to try new ways of working and be resilient.
· Willingness to work outside of regular office hours during busy spells, as well as occasional travel within the UK when required.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £34,000 per annum, plus benefits
Please download the Vacancy Pack for more information.
The closing date for applications is the 5th May 2025. Due to the urgent requirement of this role, we will be actively speaking to and interviewing suitable candidates as they apply. With that in mind, we would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:
• 48th in the 100 Best Large Companies to Work For in the UK.
• 19th in the 100 Best Companies to Work For in the East of England.
• 3rd in the 50 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interim Head of Fundraising (18 month fixed term contract)
Youth Options are looking for an interim head of fundraising to join our Senior Management Team and help us to continue to support children and young people
The role is offered on a fixed term contract part time basis with flexible, hybrid home and office working arrangements from our Head Office in Eastleigh, Hampshire.
Your role will be to oversee the implementation of the fundraising strategy, working in collaboration with the CEO and Senior Management Team to build on existing income streams and develop effective plans to secure long-term sustainable grant and non grant fundraising.
You will manage the fundraising team which consists of community fundraiser, corporate fundraiser and grants officer, supporting them to develop clear strategies to meet our ambitious fundraising targets. In addition, you will personally lead on developing significant grant bids, working with the delivery team to achieve funding to support our strategic priorities, as well as coordinate the reporting of progress against existing grants to our supporters.
Key Responsibilities
· Develop, lead and deliver the fundraising strategy – deepening the existing supporter relationships, fundraising events and creating opportunities to engage more supporters.
· Establish and deliver clear stewardship plans for all supporters to maximise their engagement with Youth Options.
· Lead on grants fundraising including researching trust and grant funders, building relationships and submitting high quality grants.
· Oversee the implementation of our new CRM system.
· Management of fundraising team.
Person specification
· Leadership level experience of fundraising with demonstrable track record in securing large scale funding from multiple sources
· Experience of successful end-to-end grant management: from researching, grant writing, award and reporting, particular large grants.
· Excellent relationship management and communication skills with external and internal stakeholders
· Great management and leadership skills to inspire and motivate the team to achieve their targets.
· An interest in supporting children and young people and an affinity with our charities values of committed, supportive and inspiring.
We are committed to safeguarding and all posts are subject to an Enhanced DBS Check.
Youth Options is committed to encouraging further growth from diverse groups and ensure that our staff are representative of the communities we serve. We welcome applications from people of all abilities and under-represented groups. We currently have an underrepresentation from people from diverse ethnic backgrounds, people with disabilities and those with lived experience of the issues that children and young people we work with face. As such, we particularly welcome applicants from these groups.
Should you need any adjustments, at either application or interview, please contact us.
If you would like a further conversations to find out more information about this role then please contact us directly to organise a telephone conversation.
The client requests no contact from agencies or media sales.
This exciting new role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people long with them, through a combination of:
- On-the-day supervision to our paid and voluntary staff across various workstreams.
- Conducting case review of debt issues (supported by our Quality of Advice and Case Review team) to ensure a gold standard in the quality of our advice.
- Playing a leadership role in nurturing partnerships, such as with council officers and specialist debt charities, to support our debt advice work and create pathways for client solutions.
- Shaping our directory of services for debt advice by supporting our leadership team to identify key areas of debt advice, desired client outcomes, and the steps required to resolve those client issues.
- Design and deliver training on debt issues to both paid and voluntary staff, as well as to community stakeholders.
- Supervise and monitor volunteers carrying out a small amount of casework where the client’s issue is of sufficient complexity to warrant engaging your expertise.
- Guaranteeing compliance with Financial Conduct Authority rules and regulations.
- Leading on research and campaign issues relating to debt and identifying where we can make a difference locally through our advocacy and case studies.
The client requests no contact from agencies or media sales.
Job Description
Title: Trust Administrator
Salary: £28k - £32k (depending on experience) + Pension
Contract: Permanent (3 months probationary period)
Hours: Full-time (37.5-hour week) with some flexibility preferred. Part time applications also considered.
Location: Bristol office for probation period then hybrid working (at least one day a week homeworking)
Responsible to: Chief Executive
About Bristol Avon Rivers Trust (BART)
Founded in 2012, the Bristol Avon Rivers Trust (BART) is a charity dedicated to restoring and protecting the rivers of the Bristol Avon. Guided by an evidence-based, ecosystem-wide approach, we focus on the health of the entire catchment, not just the rivers themselves.
BART began as a grassroots effort driven by a shared passion for waterways. Today, with approximately 20 employees and an annual turnover of £1 million, we manage multi-year projects funded by diverse supporters to preserve and enhance the Bristol Avon catchment.
We work with landowners, communities, businesses, farmers, water companies, councils and government agencies to protect and rejuvenate rivers, lakes, and estuaries, delivering benefits for wildlife, local economies, and people. Our efforts help reduce costs for farmers and water companies and enhance public health while addressing the climate and ecological crises.
The post holder will join a growing, ambitious team delivering multi-benefit projects to protect and improve the Bristol Avon catchment, and the Trust Administrator will play a key role in supporting the smooth delivery of the Trust’s operations.
Job summary and purpose
The Trust Administrator is responsible for maintaining the core administrative functions of the Trust to ensure the smooth operation of the charity, enabling its mission to ensure healthy rivers for wildlife and people.
Reporting directly to the Chief Executive, the Trust Administrator will work with a range of internal and external contacts to ensure routine business functions, human and physical resources, supporter and governance liaison are working well. The role will involve working closely with the Chief Executive, but also with other members of the team, Trustees, supporters and suppliers.
The role will require exceptional organisational skills, excellent interpersonal skills, an attention to detail, and working flexibly in an agile environment. Experience of organisational administration in the public, private or charity sector, and experience of HR, meetings administration and IT are essential while purchasing and negotiating with suppliers is desirable. A helpful and positive attitude is needed, as is a willingness to embrace flexible ways of working. Adherence to certain policies and procedures is essential, including requirements such as data confidentiality and upholding a culture of professionalism.
Whilst the role is predominantly aimed at internal support, including for Trustees and supporters, external liaison will be required with suppliers, funders, partners, and the public.
Duties and responsibilities
A. Organisational administration
1Take ownership of core business administrative functions including the office space, monitoring and maintaining resources, monitoring inboxes.
2Liaison and negotiation with, and purchasing from, suppliers and providers spanning IT, resources, insurance etc.
3Assist in the upholding of key policies and procedures e.g. security and safety checks.
4 Coordinate routine governance procedures including organising and minuting meetings, filing returns, and communicating with Trustees.
5Coordinate routine HR procedures including recruitment and managing confidential records, including those of staff, supporters and volunteers.
6Coordinate external IT support; undertaking routine IT administration.
7Liaison with finance staff to facilitate the maintenance of timely and accurate financial records, including assistance with project claims where required.
8Executive assistance including diary management, event and meetings organisation.
B Contributing to the work of the BART in general
1Contribute to delivering the Trust’s objectives
2Help maintain and enhance the Trust’s reputation through external contacts
3Undertake other duties that may be appropriate to the position
Person specification
C Qualifications and required knowledge
Essential
1Educated to a degree level in a relevant field or equivalent professional experience in a relevant sector
2Knowledge of relevant administrative processes and procedures
3Understanding of managing contacts in a confidential manner
4 Understanding of charity governance
Desirable
5Understanding of the environmental / freshwater sector
D Experience
Essential
1Demonstrable experience of organisational administration in a team context
2Setting up and maintaining efficient administrative systems
3Use of (essential) and routine administration of (desirable) office software applications e.g. MS 365
4Experience of managing external contacts
5Working alone and as part of a team
ESkills & Competencies
Essential
1Highly organised and comfortable with agile working
2Clear and correct plain English writing ability
3Excellent telephone answering and calling skills, with a wide range of audiences, including suppliers, stakeholders, and the public.
4Excellent IT skills, including use of Office 365
5Excellent interpersonal and communication skills
6Excellent time and task management
Desirable
7Ability to negotiate and secure best value from suppliers
F Personal Attributes
Essential
1Diligent and organised with an attention to detail
2 Strong interpersonal skills and assertiveness
3Pro-active and innovative
4Open, transparent and flexible
5Commitment to a healthy freshwater environment
6Commitment to upholding professionalism
Desirable
7 Being able to maintain excellent client relationships
Miscellaneous
The post is likely to involve occasional travel throughout the Bristol Avon (Bristol, South Gloucestershire, Bath & Northeast Somerset, Wiltshire, North Somerset) therefore a full UK driving licence and use of own vehicle is required. Mileage expenses will be paid at 45p per mile as set out in HMRC’s Approved Mileage Allowance Payment. Some evening and weekend work may be required. We will also require the successful applicant to undergo a DBS check and provide satisfactory references.
How to apply
Interested parties should submit a CV and a one page covering letter explaining why you would perform well in this role and what you could bring to BART.
Interviews for this post will take place in Bristol, date TBC.
Please note, due to limited resources you will only be contacted should you be successful in gaining an interview. We would like to thank you for your interest in this position.
Thank you for your interest in applying for a role with the Bristol Avon Rivers Trust.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main purpose of job: To provide specialist advocacy support to a caseload of clients with complex mental health needs, including support around housing, finances, health, domestic abuse and other issues. The role may also involve occasionally supporting CARA groups.
Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).
Salary: £28,344 - £30,469 per annum.
Contract: Permanent contract.
Hours: Full time, 35 hours a week.
Place of work: To work flexibly across CARA premises in Colchester with regular travel across mid and north Essex, including Braintree, Chelmsford, Clacton, Colchester and Dunmow. The post may also involve some remote working, if a suitable home working environment is available.
Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year.
To apply: Please complete the application form, which can be downloaded from our website explaining how your skills and experience relate to the person specification. Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.
Application deadline: as soon as possible. We will be reviewing applications and shortlisting candidates to interview as applications are received.
Interviews: To be arranged as suitable applications received.
This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1.
Job Description
To provide advocacy support to a caseload of clients with complex mental health needs, including support around housing, finances, health, domestic abuse and other issues. CARA’s advocacy service focuses primarily on meeting the needs of some of our most complex clients – victims and survivors who would be unable to access other advocacy services. The role will also involve supporting the wider CARA team in signposting other clients to external advocacy agencies, as appropriate and attendance at CARA groups to provide a drop-in advocacy surgery.
Main Responsibilities
·To manage a caseload of complex clients seeking short and long-term advocacy support, including support around housing, finances, health, domestic abuse and other issues.
·To manage referrals in to CARA’s Advocacy service, ensuring clients meet the referral criteria.
·To provide line-management for CARA’s social care placement worker and potential future advocacy volunteers.
·To assess all new referrals to CARA’s advocacy services, allocating cases to members of the advocacy team, as appropriate.
·To liaise with other agencies, receiving and making referrals and ensuring that they understand CARA’s role and services.
·To gather information about local and national agencies and manage storage and display of this material at CARA. To work with CARA’s Integrated Support and Advocacy Manager to create a directory of services that can be used by all the CARA team.
·To support CARA’s group work, including attendance to provide advocacy support and supporting other activities.
·To attend regular team meetings and to work with colleagues to further the objectives of CARA.
·To maintain and collate evaluation data, testimonials or case studies for distribution.
·To adhere to CARA’s organisational policies and procedures, including safeguarding procedures.
·To report to the Integrated Support and Advocacy Manager, Head of Operations, Chief Executive Officer and Trustees as required, including the production of written reports.
·To be administratively self-servicing.
·To undertake any other activities as required by the Integrated Support and Advocacy Manager, Head of Operations, Chief Executive Officer and Trustees.
About CARA
CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.
CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.
CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.
You can read more about CARA’s commitment to diversity and inclusion on our website. We encourage and welcome applications from candidates from diverse backgrounds.
About Synergy East
CARA is part of Synergy East and we work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
The client requests no contact from agencies or media sales.
Are you a highly experienced, driven and proactive finance & operations professional? Are you passionate about creativity and social impact? Would you like to join a multi-award-winning charity at a time of exceptional growth and impact? We would love to hear from you.
Create has just entered Year Five of its ambitious seven-year strategy to double its reach/impact by the charity’s 25th anniversary in 2028. As the charity progresses into this critical phase of development, we have been awarded a major (£320k) grant to support capacity building. This will enable the further implementation of Salesforce as the charity’s CRM, focusing on the project management and finance functions of operation, transforming efficiency and reducing administrative strain. This will be achieved by creating the position of Technical Project Lead to project manage and oversee implementation of Salesforce; increasing capacity in the finance team by appointing a Finance Manager; and implementing new cloud-based financial accounting software to work alongside Salesforce. This is an incredibly exciting time to join the charity and make your mark.
The Director of Finance & Operations will direct, administer and coordinate the financial, governance, HR, IT and operational activities of the charity in accordance with company policies and the Strategic Plan established by the Chief Executive (CE) and the Board of Trustees, and to assure the quality, effectiveness and efficiency of the planning, delivery and reporting of these activities.
Salary: £46,000-£51,000 per annum depending on experience.
How to apply
Download the application pack from our website which includes a full job description and person specification.
The deadline for applications is 9am on Wednesday 7 May 2025.
1st Interviews: Thursday 15 May at Create’s offices
2nd Interviews: Tuesday 20 May at Create’s offices
To apply, please send a completed application form with a short email providing a telephone number where you can be contacted in confidence.
Completed application forms should be returned to Create with the job title in the subject field).
Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and welcomes applications from disabled people and people of all ethnicities.
No agencies / consultancies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced, visionary and strategic Director of Community Services to lead and develop our Advice and Support Services and our Engagement and Development Programmes. You will have a passion for, and a demonstrable track record of, building strong, resilient, and inclusive communities as well as developing and motivating a team of staff and volunteers. You will be a supportive, compassionate, enthusiastic, and experienced leader and manager of Community led and quality-led Community services.
An effective change manager, you will be passionate about making a real difference to the Irish and wider communities across London. This is a great opportunity to join the leadership team of the London Irish Centre (LIC) as it embarks upon a significant turning point in its 70-year history, helping the charity deliver its ambitious organisational strategy to empower and enrich even more lives through Irish Community and Culture.
About You
- You have demonstrable experience of leading and managing community services in the independent or public sector for a minimum of ten years.
- You are a professional, enthusiastic leader who can bring your sector experience to benefit this critical role and the wider organisation.
- You are an inspirational leader, bringing a team and others with you and leading by example.
- You have a proven track record in successfully leading a team, across multiple service delivery areas, and in implementing change.
- You are well-organised, able to manage several competing requirements with the ability to prioritise your work effectively to meet tight deadlines.
- You demonstrate excellent interpersonal and communication skills, both written and verbal and are comfortable working with people across a wide portfolio, with various levels of experience and socio-economic backgrounds.
Key areas of responsibility
Workforce
- Maintain a positive culture within the Centre in line with the London Irish Centre values and expectations.
- Overall responsibility for management, development, motivation, support and appraisal of the community services teams, and other team members when agreed with the line manager.
- Maintain and implement effective policies and processes for managing staff and volunteers, including recruitment and retention, induction, training and appraisals.
- Ensure adequate and appropriately skilled staffing of the community services team.
- Monitor performance against budgets, targets and Key Performance Indicators.
- Ensure best practice and quality assured delivery of Community Services and Programmes.
Financial
- Overall responsibility for management and reporting of community services budget.
- Overall responsibility for management and monitoring of all community services` grants.
- Responsibility for ensuring services are managed within delegated budget.
- Operating within financial governance arrangements at London Irish Centre.
Income generation
- Ensure relationships with all supporters and donors are managed and developed effectively, including trusts, individuals, major donors and corporate partners.
- Identify suitable new grant and trust funds and lead on applications.
- Lead on monitoring, reporting and submissions for current grant and trust funds in accordance with funders` requirements.
Impact and Innovation
- Overall responsibility for the service`s impact management in line with the London Irish Centre’s theory of change.
- Lead on identification and adoption of innovative technology to improve the processes and impact on community services.
- Overall responsibility for communicating the outcomes and impact of the community services and programmes.
- Strategic Development.
- Work with the CEO, other management and the Board of Trustees to set and achieve the charity`s strategic objectives.
- Ensure Community Services resources are effectively targeted.
- Lead in implementing a strategic plan for Community Services and support team leaders to deliver against performance targets.
- Develop and foster positive relationships with external stakeholders.
- Engage with existing and new partners to ensure the charity meets the increasing needs of those who use our community services.
This job description is a guide to the nature of the work required of the Director of Community Services. It is not wholly comprehensive or restrictive and may be reviewed as required.
In our application pack we have included a job description and person specification to support your candidature. The details in the job description and person specification should be addressed in a maximum one-page cover letter. The cover letter should include your current job title, salary and position within banding where relevant. Click apply, upload your CV and cover letter to the portal on our website link.
Please note that all roles at the London Irish Centre are subject to enhanced DBS (Disclosure and Barring Service) checks as part of our commitment to safeguarding and promoting the welfare of vulnerable individuals.
The deadline for applications is Wednesday 30th April 9:00 a.m.
Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve the right to close applications before the stated deadline. Interviews will begin with an initial online screening, followed by in-person interviews at the Centre, likely during the week commencing May 5th.
The client requests no contact from agencies or media sales.
Hours: Full-time
Remuneration: Up to £72,000 (dependent on experience)
Duration: Permanent
Location: Manchester, UK (hybrid working available) with international deployment.
This position is based in the UK; applicants must have the legal right to work in the UK and provide relevant documentation upon request.
Do you have the strategic vision and leadership skills to drive fundraising growth and power humanitarian impact?
UK-Med is a frontline medical aid charity, born of the NHS and committed for over 30 years to ensuring that everyone can access the healthcare they need when crises or disasters strike.
We are seeking a Director of Fundraising to lead the strategic and operational development of our fundraising function, accelerating voluntary income growth to support the organisation’s development and expansion.
As a key member of our leadership team, you will drive a dynamic, effective fundraising programme, securing major gifts and partnerships, delivering impactful campaigns, and building strong supporter engagement. You will play a central role in ensuring our fundraising activity meets the highest standards of quality, compliance, and donor care, while contributing to the success of our overall organisational strategy.
If you are an experienced fundraising leader with a passion for humanitarian work and a proven track record of delivering significant income growth, we would love to hear from you.
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through an important role in our humanitarian programming.
How to apply
We strongly recommend that you read the Candidate Information Pack - Director of Fundraising - April 2025 before applying for this role.
To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.
Your cover letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification
Applications must be submitted no later than Thursday 15th May 2025
Applications for work in the UK can only be accepted from people with an existing right to work in the UK.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
The client requests no contact from agencies or media sales.
Senior Accessibility Specialist
Reference: APR20257021
Location: Flexible in UK
Salary: £44,315.00 - £47,312.00 Per Annum
Contract: Permanent
Hours: Full Time, 37.5 hours a week – Flexible working pattens to be discussed
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Whilst we have a huge presence and influence in the conservation sector we recognise that our work is not reaching everyone. We need to enable more, and more diverse people to engage with and act for nature.
Recognising that people are at the heart of delivering our ambitions, we have an exciting opportunity for a talented person to join as Senior Accessibility Specialist.
What’s the job about?
Our 2030 strategy commits the RSPB to becoming more relevant to the communities and supporters we work with by involving a more diverse range of people. Recognising that people are at the heart of delivering our ambitions, we have an exciting opportunity for a talented person to join as Senior Accessibility Specialist. Reporting to the Head of EDI, and as part of the EDI leadership team, you’ll hold close relationships with a wide range of stakeholders across the organisation. You’ll work collaboratively to support the transformation in behaviours and skills needed to make the RSPB a more accessible and equitable place for all.
The role does have flexibility to shape and innovate but will be focused on the continuation and delivery of two main priorities:
- Working with our nature reserve teams to implement accessibility improvements that make our spaces more inclusive for Staff, Volunteers and Visitors
- Working with Communications and Learning and Development teams, internal networks and other stakeholders, to deliver better experiences for our disabled workforce from the point they apply for a role.
Essentials:
- Experienced in delivering strategic accessibility interventions and influencing positive change at all levels of a large and complex organisation and the wider sector
- Personal commitment to making a tangible difference to accessibility with a focus on physical disability, sensory disabilities and neurodiverse people and communities.
- An advocate and practitioner of accessible design and clear communication
- Background and confidence in working with people with lived experience of access barriers and providing support and advice to organisations around accessibility.
- Comfortable to proactively challenge internal policy, practices and communications to better include marginalised groups.
- Expertise on accessible communications, with experience working to improve standards of internal communications and co-designing engaging content for external communication
- Excellent interpersonal and influencing skills to role model and drive behaviour change across all areas of accessibility
- In depth knowledge of accessibility standards and best practise within the UK. Including: WCAG, social model of disability, universal design principles, access to work, reasonable adjustments and working application of the Equality Act 2010
- Significant experience of designing and delivering resources and training around accessibility in a range of formats to meet learner needs
- Strong internal and external stakeholder management skills, ability to recognise a build key relationships and influence at a sector level
- Sound understanding of intersectionality of disability and other protected characteristics and a good generalist EDI knowledge to inform specialist advice and guidance
- Strong and effective communication skills, with ability to influence leaders and mobilise other teams to act
- Strong written communication and digital presentations skills to communicate accessibility and disability inclusion to a wide range of audiences
- Analytical evaluation to inform and report on areas of focus and impact
- Awareness of project and process management to enable work to be planned and delivered to a high quality, on time and within resource capacity
Desirable:
- Experience or interest in accessibility in the Conservation section, nature or climate emergency
- Understanding of the intersectional context of race and gender equity within accessibility
- Practical experience supporting accessibility changes at visitor attractions
- Experience working in the Voluntary sector or in volunteering
- Experience of movement building or membership organisations
Additional Information
This role is available full time and permanently for 37.5 hours a week, but we welcome applications for those looking for different working patterns and are happy to discuss further with interested candidates.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
Closing date: 23:59, Wednesday 21st May 2025
Interviews will take place around the 18th and 19th of June.
Please note: We reserve the right to close this advert at any time.
Open briefings
If this sounds like the role for you and you'd like more information on what the day-to-day responsibilities are, or a chance to ask questions, please get un touch with EDI at RSPB to enquire about one of our open briefings.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Casework and Research Manager will lead Humanists International's efforts in supporting Humanists at Risk through strategic engagement, research, and the management of key publications, particularly the Freedom of Thought Report. This role involves coordinating all Humanists at Risk support in accordance with the organization's new two-tiered strategy (https://humanists.international/blog/a-necessary-evolution-in-our-support-for-humanists-at-risk/), direct liaison with stakeholders, contributing to organizational strategy, and line management responsibilities.
Key Responsibilities:
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Coordinate and oversee the delivery of General Support to Humanists International's Members and Associates worldwide, including the provision of advice, guidance, and signposting to relevant resources.
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Coordinate the provision of direct, individualized casework support to leaders and officers of Humanists International's Member and Associate organizations who are facing significant risk due to their humanist activities or identity. This includes assessing needs, developing support plans, and ensuring timely and effective intervention.
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Develop and implement training programs for members and associates to enhance their capacity to support humanists at risk within their communities.
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Foster and strengthen partnerships with other human rights organizations to maximize the collective impact of our support efforts.
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Contribute to the development and maintenance of a comprehensive online resource library providing information on safety, security, advocacy, and support for humanists globally.
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Liaise and collaborate with staff in other humanist organizations to ensure coordinated and effective support for individuals at risk, aligning efforts with the new strategic framework.
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Develop and deliver fortnightly briefings to internal staff on relevant casework and risk-related matters, including updates on the implementation of the new support tiers.
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Prepare and present regular reports, statistical analyses, and updates on Humanists at Risk, and the effectiveness of the new support strategy, to the CEO and Board of Directors.
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Represent Humanists International at key stakeholder meetings, including platforms such as the EU Temporary Relocation Platform, building and maintaining effective relationships while articulating our revised approach to support.
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Lead the collection of compelling testimony and documentation for the Humanists at Risk campaign and the Freedom of Thought Report.
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Manage, edit, and oversee the entire production cycle of the Freedom of Thought Report, ensuring its accuracy, quality, and timely publication.
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Provide overall project management and strategic direction for the Freedom of Thought Report, including budget oversight and timeline management.
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Work collaboratively with the Fundraising and Communications Officer to ensure the research and findings effectively inform fundraising and public awareness initiatives.
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Directly line-manage and mentor the Freedom of Thought Report Researcher, providing guidance and support to ensure high-quality research output.
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Act as a representative for their area of work on the Management Team, actively contributing to strategic planning, policy development, best practice implementation, budgeting processes, and organizational decision-making, particularly in relation to the Humanists at Risk program.
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Manage and monitor relevant project budgets, ensuring responsible and effective resource allocation for both general support initiatives and any limited individual casework.
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Provide direct line management to staff, consultants, paid interns, and volunteers as required, fostering a productive and supportive working environment.
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Attend relevant conferences, seminars, and other events to raise awareness of the challenges faced by Humanists at Risk and promote Humanists International's work, clearly articulating our new strategic approach to support.
Person Specification:
Essential:
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Education: A Master's degree in International Law, International Relations, Human Rights, or a closely related field; OR a Bachelor's degree in a relevant field with a minimum of 3 years of demonstrable experience in a related role.
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Strategic Understanding: A clear understanding of strategic planning and the ability to implement organizational strategies within their area of work.
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Legal Expertise: Excellent understanding of international human rights law, and refugee and asylum law and frameworks.
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Communication Skills: Exceptional written communication skills and an excellent command of English (native or near-native proficiency).
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Language Skills: Fluency in other languages, particularly French, Spanish, or Arabic, is a significant asset.
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Casework Coordination/Management Experience: Proven experience in coordinating or managing casework or support programs, ideally within a human rights, equality, or asylum-related context.
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NGO Knowledge: A strong understanding of the landscape of international non-governmental organizations, their roles, and their operational scope.
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Analytical and Synthesis Skills: Demonstrated ability to synthesize complex information from various sources and communicate it clearly and effectively to both specialist and non-specialist audiences.
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Analytical Skills: Excellent analytical and problem-solving skills.
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Research and Drafting Skills: Strong research, analytical, and drafting skills with a proven ability to produce high-quality written materials.
Desired:
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Humanist Knowledge: Experience with or a strong understanding of humanism and the role and objectives of humanist organizations.
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Alignment with Values: Excellent understanding of, and demonstrable sympathy with, the philosophy, values, and policies of Humanists International.
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Organizational Skills: Highly organized, efficient, and able to work independently, managing multiple priorities effectively.
- Communication Style: A clear, persuasive, and confident communicator with strong interpersonal skills.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thames Chase Community Forest was established in 1990 and covers an area of 98 square miles on the edge of east London and south-west Essex. Thames Chase Trust welcomes around 65,000 visitors per year to the Forest Centre complex. The architecturally acclaimed Visitor Centre is the information hub for the entire Community Forest and includes a cafe, shop, and public toilets. The complex also includes a 17th century barn, original stable block, refurbished Education Room, and farm cottages.
Our dedicated and friendly Forest Centre team seeks to provide the best possible visitor experience and to continue to develop and grow the complex. You will manage volunteers and five members of staff focussed on the Forest Centre complex. The staff team includes four Forest Centre Assistants and one Forest Centre Caretaker. You will be further supported by our Communications and Media Officer, Finance Officer, and Administration Officer. You will also work closely with the Progammes Team whose focus is project delivery across the Community Forest.
Role Description - What will you do?
People
You will bring this spectacular place closer to the hearts of visitors, our local communities and our many partners and you will lead on facilities, retail, catering (outsourced), visitor experience, membership, and volunteer teams.
You will show initiative in developing the visitor experience through events, guiding, informing, and reinforcing the Thames Chase Plan, brand and values.
You will need to be able to promote the natural and cultural heritage of landscapes.
You will be familiar with the use of professional and social media and will need to be an exceptional communicator and an inspiring manager for an enthusiastic and knowledgeable team of staff and volunteers.
You will know just how to get the very best out of everyone and to support and motivate the team. There are set targets for income, and you will be responsible for ensuring that your team meets these.
You will lead the development, integration and delivery of all the visitor facing elements of the Thames Chase Forest Centre complex.
Place
You will work with the Thames Chase Community Forest Director, Deputy Director, your fellow colleagues and with the support of the Board of Trustees, to create a sense of place, a destination venue and a resource that families and visitors will consider as a day’s offer.
You will sensitively maximise the built heritage within the complex, acknowledging that this adds to the sense of place, our culture, heritage, and tradition. In particular, the agricultural heritage of this landscape.
Business
You will support the Thames Chase Community Forest Deputy Director in leading staff and volunteers in developing and growing the income from all aspects of the Forest Centre, to support the work and aims of the Community Forest and provide a quality visitor experience.
To create a robust business plan for the Forest Centre complex that identifies income potential and scope for maximising the diverse facilities on site whilst protecting the built, cultural and natural heritage
The approach you will need and the skills and attributes we require
To be an exceptional communicator, team-player, and an inspiring manager of an enthusiastic and knowledgeable team. Teamwork will be essential for your role.
To quickly gain an understanding of the Thames Chase Plan and the overall functions, aims and objectives of Thames Chase Community Forest.
To quickly gain an understanding of the Forest Centre budget and financial procedures.
To be familiar with the use of social media, be an effective communicator and able to engage and enthuse others.
To be IT proficient in Microsoft Word, Excel, Powerpoint and Google Docs.
To have a Full UK driving licence.
To be flexible. The operation of the Forest Centre complex is 7 days. The role requires some evening, weekend and bank holiday working
Your application should comprise a covering letter and comprehensive CV indicating experience against the criteria in the Role Description.
Closing date and interviews By 12pm Monday 12th May 2025. Interviews will take place at the Thames Chase Forest Centre on Monday 19th May 2025.
The client requests no contact from agencies or media sales.