Information support manager jobs in Catshill, bromsgrove
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure that Scotty’s understands and demonstrates the impact of its work — through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness.
This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do.
The key responsibilities of this role are:
Impact Measurement
- Develop and maintain frameworks to measure the outcomes of all services and programmes.
- Ensure Success Measures (KPIs) and qualitative feedback tools are aligned to our Theory of Change.
- Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services.
- Design simple, automated reporting processes to reduce manual admin and improve data use.
Research & Insight
- Lead internal research projects using beneficiary data, surveys, and feedback loops.
- Scope and manage external research partnerships with academic institutions or sector bodies.
- Design and deliver surveys to beneficiaries and the wider bereaved military community
- Produce evidence to support service development, strategic decisions, influence national policy, and funding bids.
- Lead our existing advisory group (for children and young people) and establish new groups as required (e.g. for adult services).
- Ensure that lived experience remains at the heart of the charity’s focus on understanding of the need.
Communication of Impact
- Create clear, accessible insight reports and data summaries for internal and external use
- Lead the delivery of the annual Impact Report (content, structure, coordination with teams).
- Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories.
- Work with the Outreach Squad to ensure impact is integrated into campaigns and storytelling.
Learning & Collaboration
- Act as the internal ‘voice of insight’ – bringing beneficiary perspective and data into key conversations.
- Contribute to team training on evaluation, feedback collection, and outcomes thinking.
- Participate in cross-functional planning, especially with the Service Delivery and Outreach Squads.
Policy (Light Touch)
- Track key developments in bereavement, Armed Forces, and youth policy
- Produce brief summaries or ‘position snapshots’ where relevant to Scotty’s mission
- Build relationships with other research and impact professionals in the sector
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Develop a deep understanding of our current Success Measures, Impact measurements and Theory of Change.
- Reviewing research and data produced by the charity and related external research previously published.
- Understand the data structure and reporting capabilities of Salesforce.
- Understand existing commitments (e.g. funder report, impact reports etc).
- Taken ownership of our 2026 Community-wide survey (project will be handed over upon start).
The 60-day goals for this role are:
- Audit current data quality and gaps across the F-Team Programmes.
- Support the publishing of the 2025 Impact Report (NB this might have be published but let’s put it in for now).
- Scoped and invited members to join our first adult lived experience advisory group.
- Analysed and shared results of 2026 Community-wide survey.
- Reached out to relevant impact and research groups to introduce yourself, particularly those attached the military or bereavement charitable sectors.
- Identified 1-2 relevant conferences or forums for Scotty’s to present at.
The 90-day goals for this role are:
- Held at least 1 adult lived experience advisory group session.
- Created and shared the first quarterly Impact Review for internal use.
- Fully taken accountability for impact reporting and research projects within the charity and able to demonstrate a clear plan of action for the rest of the year.
- Proposed an outline for the Annual Family Feedback Survey in September.
About You
Must-Have
Proven experience in research and/or impact evaluation, ideally in the charity or public sector
Strong skills in data collection, survey design, and analysis
Excellent written communication and reporting skills
Able to translate data into real-world insight
Nice-to-Have
Experience working with or around the Armed Forces community
Understanding of trauma-informed or bereavement support practices
Experience producing Impact Reports or funding insight packs
Familiarity with Salesforce or CRM data tools
Some knowledge of public policy or third sector trends
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.
Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Your role
We are seeking a Digital Communication & Events Coordinator to support Design for Good’s programmes and initiatives. You will bring energy, ownership, and initiative to strengthen existing work and deliver new activities, working closely with our Communications & PR lead, programme staff, and senior management to execute our digital communications and events strategy.
The working environment is informal, multilingual, team-oriented, and encourages individual input, learning, and an entrepreneurial mindset. You will have the opportunity to showcase our international scope, activate a global network, and support the delivery of impact-driven programmes to improve life through design. This role reports to the Managing Director of Design for Good.
Key requirements
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3+ years’ experience in Business, Communications, Marketing, Design, or a related field, with a strong interest in digital communications and events.
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Excellent written and spoken English; additional languages a plus.
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Highly organised, detail-oriented, able to structure, prioritise, and meet deadlines consistently.
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Comfortable working independently in a remote, international team.
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Able to manage multiple priorities and support planning and coordination of digital and in-person events.
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Creative and confident using design skills for social content, presentations, and basic animations (a strong plus).
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Proactive, with strong ownership, follow-through, and a practical “can-do” mindset.
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Curious and people-oriented, motivated to build and nurture relationships across partners, volunteers, and collaborators.
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Passion for social and environmental impact; non-profit experience is a plus.
Key responsibilities
Digital Communications & Social Media
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Support development and execution of social media strategies to expand reach and impact.
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Schedule, publish, and manage content across social and email channels.
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Create social media assets (graphics, animations, reels, videos).
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Monitor, analyse, and report monthly on performance.
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Ensure consistency across all digital communication channels.
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Support creation of the Annual Review, including content coordination and internal reviews.
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Develop and adapt presentations for partners, funders, events, and internal use.
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Prepare briefings and communication materials for stakeholders and events.
Website Development & Maintenance
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Manage website content via CMS (Squarespace experience a plus).
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Gather, create, and post relevant content.
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Analyse and report key platform metrics monthly.
Online and In-person Events
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Support planning and delivery of webinars, Q&A sessions, and other online events.
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Moderate live chats and Q&A sessions, including Slack and Teams.
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Upload and manage event recordings on YouTube.
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Assist coordination of in-person events, including the annual global gathering and CDO roundtables.
Preferred skills and qualifications
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Ability to translate complex topics into clear, engaging content.
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Experience supporting events beyond logistics, including participant engagement and follow-up.
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Interest in ethical, person-first, inclusive storytelling across cultures and regions.
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Confidence experimenting with new digital formats (carousels, short videos, interactive presentations).
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Experience working with volunteers, pro bono partners, or multi-stakeholder collaborations.
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Exposure to or experience in international culture, creativity, or sustainability initiatives.
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Comfortable using engagement metrics to improve communications.
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Proactive, accountable, and able to follow through on commitments.
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Ensure all communications reflect Design for Good’s tone, values, and visual identity.
Design for Good builds, trains and focuses a passionate global creative community to design direct and lasting impact for the United Nations’ SDGs.
The client requests no contact from agencies or media sales.
Key info
Closing date: Sunday 25th January 2026 at 23:59.
Annual salary: £42,400
Hours: 37.5 hours per week (full time)
Contract length: 3 years initially, with contract extension subject to funding
Location: UK based, mainly remote with occasional in person work
The role
TransActual is recruiting a Communications Lead to join our rapidly growing team. You’ll be working alongside our board and Senior Management team to develop and implement a communications strategy across all media channels that supports the accurate representation of TransActual’s work to the wider world and our mission to advocate, empower and inform.
We are looking for someone with strong interpersonal skills both in terms of understanding and responding to underlying questions in a sometimes hostile media environment, identifying the effective ways of proactively and reactively communicating about our advocacy goals, and working closely with our Policy Lead, Director of Operations and for Healthcare, staff team, board and volunteers to achieve that.
Your responsibilities will include, but not be limited to, the creation of a communications strategy, communications processes, protocols and standards, press releasing and liaison, and line management of our communications officer. You will be responsible for forward planning of communications where events are foreseeable and will also be required to enable rapid and sensitive response to unpredictable events and consequent media inquiries.
An in-depth understanding of trans people’s lived experiences and an ongoing commitment to bringing about positive change for all trans people in the UK is absolutely essential for this role. This understanding can come from your own lived experience. You will demonstrate a strong understanding of and commitment to equity, particularly in relation to race equity and disability equity.
We particularly welcome and encourage applications from trans people, Black People and People of Colour, neurodivergent people and disabled people.
TransActual are working towards a world where trans people can live safely, in dignity and with access to the healthcare that we need.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a unique opportunity for an astute, super-efficient, fast learner to join the first international climate campaign organisation focused on the steel sector, one of the largest and least-challenged drivers of climate change. In this role, you will provide critical executive administrative support to our Executive Director and leadership team in a fast-moving and developing organisation, bringing invaluable organisational expertise that we need to thrive. There will be plenty of opportunity to develop your own skills and responsibilities as SteelWatch evolves. You will join an international team across countries that are nimble, collaborative, and hugely ambitious in the task of influencing the steel sector, which drives 7% of annual greenhouse gas emissions.
ABOUT THE ORGANISATION
SteelWatch is an international non-profit civil society organisation established in June 2023, driving corporate accountability in the steel sector and urgent climate action. Our vision is a steel sector that underpins a thriving zero-emissions economy. We are still in 'start-up' mode, actively campaigning while developing our team and systems. We are small but growing, seeking to hold the huge steel industry to account for its impacts and drive urgency into a sector that is, so far, slow to change. The team is spread across countries and timezones, working closely collaboratively and remotely.
ABOUT THE ROLE
The Executive Assistant is responsible for providing critical, executive administrative support to enable the Executive Director and SteelWatch Leadership team to operate effectively. The Executive Assistant will be a vital team member, ensuring smooth operations across executive functions and key organisational processes. We are looking for a candidate with curiosity and the capacity to adapt as SteelWatch continues to evolve. The Executive Assistant reports to the Operations Director and works closely with the Executive Director on day-to-day priorities.
KEY RESPONSIBILITIES
The role is focused on supporting the Executive Director and SteelWatch Leadership team on a number of tasks, not limited to:
Executive Support
- Stay up to date on ED priorities and tasks. Manage diaries, schedule appointments, set up meetings accordingly, adapting to priorities.
- Organise and book travel arrangements according to diary needs, ED needs, and internal policies.
- Arrange and prepare for meetings with external partners, allies, industry experts, donors and industry meetings, handling logistics (timing, location, travel, virtual arrangements) and ensuring advanced preparation where needed.
- Draft supporting materials (e.g., presentations) and assist with minute-taking, ensuring team input.
- Track and manage written communication with key external contacts, including funder updates.
- While managing immediate diary priorities, stay one step ahead on the medium and long-term diary, to flag to ED, others in LT or in the staff team where advanced action or decisions are needed.
Governance and Operational Activities
- Manage ongoing engagement with the Supervisory Board by ensuring clear agendas, logistical support in organising these meetings, plus minute taking, sign-off and circulation.
- Manage the logistics for the annual staff retreat and other face to face meetings
- Coordinate weekly team meetings as directed by the Executive Director.
- Assist with key organisational processes and tasks, collaborating closely with the Operations Lead and team members on document management, process improvements, new staff recruitment, and onboarding processes.
- Perform other duties and responsibilities as assigned.
PERSON SPECIFICATION
The ideal candidate will bring proven experience of executive support and a proactive, creative and tactful approach to making logistics and relationships run smoothly in a busy, evolving, international organisation, and must be happy working in a fully remote environment.
They will be detail-oriented and fussy about accuracy while comfortable operating in a context where systems are improving.
They will be able to navigate ambiguity, drive action forward in a fluid context, and enjoy doing so. Additionally, they will have enthusiasm for a start-up culture, demonstrating a willingness to lean into each other's roles and support team members as needed. They will have the highest professional standards and strong interpersonal communication skills.
Essential skills and experiences
- At least 3-5 years' experience (and possibly much more) and a proven track record as a proactive and problem solving assistant, supporting an Executive Director with calendar management and other administrative challenges.
- Strong belief in the organisation's mission.
- Tech savvy and able to work highly effectively using collaboration tech tools, including Google products (Google Docs, Google Drive, Google sheets, etc.) and other tools (Slack, Zoom, etc).
- Strong organisational and logistical skills with enthusiasm for supporting smooth operations across the leadership team and wider organisation.
- Proven track record as a team player, able to work well with colleagues across cultures and geographies, creating respectful collaborative relationships and efficient teamwork.
- Comfortable in a fully-remote working environment, and able to adapt to the team working practices and team building of an online environment.
- Comfortable working with fluidity and the flexibility of a start-up organisation, able to work independently and adapt to team priorities, committed to investing in strengthening the organisation.
- Willingness to lean into building system improvements and adapting to the pace and urgency of changing priorities.
- Strong oral and written communication.
- Willingness and ability to work across time zones, collaborate with diverse teams, and accommodate some early start times to work with colleagues in Asia.
- Ability to travel once per year internationally, potentially twice a year in Europe, and to meet irregularly with the UK-based ED and/or Netherlands and Belgium-based Operations team in person.
Desirable
- Prior experience in a non-governmental organisation (NGO) setting is preferred.
- Experience in a fast-paced, start-up environment.
- Ability to collaborate effectively with a wide variety of audiences from analysts to communication experts and campaigners.
- Proven strong organisational skills to coordinate multiple inputs and manage different deadlines, working on immediate tasks as well as longer pieces of work.
- Demonstrated ability to think both strategically and creatively.
- Desire and ability to take initiative and to learn as you go.
- Enthusiasm to work with colleagues who bring different skills and expertise, and many of whom are on a learning curve about steel.
ADDITIONAL INFORMATION
Location/remote working
- The position is fully remote with some occasional face-to-face time with colleagues, particularly the Executive Director and Operations Director.
- The UK is the preferred location due to ease of travel and contracting, but we will also consider exceptional applicants located in Belgium and the Netherlands.
- The successful applicant must be based in a time zone within one hour of Greenwich Mean Time (GMT).
- Being within a four-hour train journey of London is strongly preferred to facilitate travel and in-person collaboration, though we will consider exceptional candidates outside this range.
- While we offer some flexibility for you to work away from home base, this will need to be coordinated with travel of other colleagues, may depend on timezone changes and/or be limited by legal contracting constraints.
- You must have the right to work in your location. You will be employed in that country. SteelWatch is unable to support any visa application process. Work environment/Travel
- Working hours are flexible, but to facilitate collaboration, the core coordination window is 08:00-17:00 GMT/BST, Monday-Friday and you should be reasonably accessible during this window for meetings and coordination purposes. Work may occasionally be required outside of this standard time frame to meet deliverables.
- You will have the flexibility to adjust your weekly schedule to balance out those hours and fit into other commitments.
- Occasional travel will be required to collaborate with the team, including:
- Annual full team retreat (once per year, may be in Asia, Europe or elsewhere) - essential.
- Additional travel for events and face-to-face time with the team as needed.
- Face-to-face time with other colleagues may not be frequent, but it is essential. If you are constrained in your ability or permissions to travel, please discuss this before investing in an application.
- We pride ourselves on building a collaborative team of different cultures and working styles. Team members embrace the flexibility and learning curve of a start-up, and adapt to supporting each other as priorities arise.
Terms
This role is full time, 5 days/week. The initial contract period will be up to 12 months with a possibility to renew, depending on country regulations. The type of contract will depend on the location.
The gross salary for this position, if based in the UK, is in the range of £33,423-£44,576, based on experience and qualifications. Salaries are adjusted by location.
Our leave policy, unless varied by national regulation, provides 34 days in total combining public holidays and paid leave in all countries, plus birthday leave and inspiration time.
Ethics
We are a values-based organisation. Every staff member and consultant is asked to sign our Ethics statement and help us as an organisation live up to our values.
Equal opportunities
We strive to be an equal opportunities employer. We actively welcome applications from candidates from historically underrepresented groups in the climate change movement. If you require any adaptation or assistance during the application process, please be sure to let us know so that we can adjust.
Our Mission is to turbo-charge the transformation to a decarbonised steel sector that enables the environment, communities and workers to thrive.
Are you an experienced content creator? Do you have excellent editing skills? Can you spot a good story and create engaging narratives for editorial? Are you familiar with publications processes?
We are seeking a Communications and Content Editor to support our communications output across multiple channels, including production of the SLA’s flagship publication, The School Librarian. This new role will be pivotal to elevating our publication, and supporting strong narratives across our communications.This is a hands on role, with an opportunity to help shape our communications and TSL as we approach the SLA’s ninetieth year in 2027.
You will be an experienced editor and content creator. Creative and with a strong eye for detail, you will be confident in overseeing the publications process, alongside copy-editing, proofing and commissioning content and associated administration. You will enjoy opportunities to apply your creative skills to creating interesting and engaging content to support our outputs. As we develop new ways of working, your insight and ideas will help support new activity. You will be comfortable working with a variety of stakeholders and happy to get stuck in as needed. Areas of work include managing production of The School Librarian journal which publishes three times per year, developing a strong understanding of the TSL audience, its circulation and readership figures to inform content development and identify opportunities to attract new subscribers. You will also contribute to digital communication and content strategy across the organisation, helping to determine the best platforms or channels for a variety of content types. While leading on TSL, you will also support content creation for our newsletters, website and social media, working with the Publicity and Partnerships Manager to determine the most appropriate format for different stories, features or news items.
The salary for this position is £24, 324.32 per anum (based on FTE £30,000) for 30 hours per week, and comes with a 6% employer pension contribution.
Find out more about the role including full job description and how to apply by downloading the job specification pack.
Application deadline: 12th January
Interviews will take place as follows:
First round interview (online): 26/28th January
Second round interview in person TBC: 3rd /4th February
Applications without a covering letter will not be considered. No agencies please.
Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.
No agencies. Applications without a covering letter will not be considered.
Helping schools develop vibrant reading and learning communities



The client requests no contact from agencies or media sales.
Employee Relations Adviser x2
Reference: NOV20255778
Location: Flexible in UK
Duration: Fixed Term until the 31st of March, 2027
Hours:
- Role 1: 0.8 FTE (30 hours per week)
- Role 2: 0.6 FTE (22.5 hours per week)
Salary: £33,027.00 - £35,259.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
About the Roles
This is a rare opportunity to put your HR skills into practice within a dynamic and agile environment that has fully embraced flexible and hybrid working. You will also enjoy the added satisfaction of helping us create a world richer in nature for future generations.
As an Employee Relations Adviser, you will provide advice and guidance to managers on a wide range of HR issues, including performance management, conduct, absence, capability, grievance, and structural changes. You will support named business areas, enabling you to build strong working relationships and gain a clear understanding of business demands and pressures.
Collaboration is central to the role: you will work closely with colleagues within the ERA team, as well as with Resourcing, People Business Partners, Finance, Safeguarding and HR Admin teams.
Essential Skills and Criteria:
- Solutions-focused approach, with the ability to adapt your style to suit varied situations and provide pragmatic, relevant advice and options to managers.
- Excellent communication skills, with experience coaching managers considered advantageous.
- CIPD Level 5 qualification, or working towards this, or equivalent knowledge gained through experience.
- Strong, up to date, knowledge of UK employment law.
- Proficiency in Office 365 and confidence in managing virtual meetings.
- Ability to facilitate and lead virtual HR meetings, ensuring discussions run smoothly and professionally.
- Ability to take accurate notes during HR meetings and maintain up-to-date case files and documentation throughout the life cycle of each case.
- Effective team-working skills, collaborating across multiple departments and building productive relationships in your assigned business areas.
Additional Information:
- You will be home based but may be dual located if you live near a suitable RSPB office.
- Some travel within the UK may be needed occasionally, but this is not regular.
- Both roles are Fixed-Term contracts until the 31st of March 2027, with slight variations in hours and area of influence.
- Role 1: 0.8 FTE (30 hours per week) - primarily supporting our Face-to-Face Membership Recruitment Teams
- Role 2: 0.6 FTE (22.5 hours per week)
Closing date: 23:59, Sunday 4th January 2026
Please note that we reserve the right to close before this date if suitable candidate is found, we encourage interested candidates to apply as soon as possible.
Interview date: We anticipate conducting interviews the week of Monday, the 19th of January, 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. We recommend reading through the Candidate Information pack attached to the top of this advert. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
At the Wildlife Trust for Birmingham and the Black Country, we’re on a mission to create a Wilder Birmingham and Black Country. As an urban Wildlife Trust, we believe that education and community engagement are vital to protecting and restoring nature in our region. We work with people of all ages and backgrounds to build meaningful connections with the natural world and empower them to take action.
About the Role
We’re looking for a dynamic and organised Education Officer who will play a vital role in inspiring children and families to connect with nature through engaging outdoor learning experiences. They will deliver a dynamic annual programme of curriculum-linked environmental education sessions and wild play activities across the region, with a particular focus on Birmingham. This role supports the development of lifelong connections to nature by bringing learning to life in local green spaces and nature reserves. to support the planning and delivery of events and engagement activities across our sites and communities. This is a varied and rewarding role where no two days are the same.
This post is based at EcoPark, 258a Hobmoor Road, Small Heath, B10 9HH, with flexibility to work from home as required. This role will require regular travel regionally – a company pool vehicle will be provided for travel in between sites.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - London
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
For this role, the successful candidate must live in the London area.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 04th January 2026
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.
Harris Hill is proud to be partnering with Consumers International, the world’s leading network of consumer organisations, in the search for a Lead, Member Engagement.
£40,000 - £50,000| Remote (with optional co-working)
With over 200 members in more than 100 countries, Consumers International works at the forefront of global consumer rights—ensuring that consumers’ voices shape products, policies, and practices worldwide. This is an exciting opportunity to play a pivotal role in strengthening and growing a truly global movement.
As Lead, Member Engagement, you will be at the heart of building and deepening relationships with member organisations across the globe. You will:
- Deliver a clear and impactful member engagement strategy aligned with the organisation’s mission.
- Lead on the design and delivery of inspiring events, campaigns, and activities—including global initiatives such as the Global Congress and World Consumer Rights Day.
- Support and connect members, helping them build resilience, share knowledge, and collaborate on pressing consumer issues.
- Drive community growth by identifying opportunities for new members and initiatives.
This is a hands-on, creative, and strategic role for someone passionate about building strong, vibrant, and inclusive communities.
We’re looking for a candidate with:
- Proven experience in membership management, community building, or stakeholder engagement (ideally in a global or non-profit context).
- A strong track record in organising impactful events and campaigns.
- Exceptional interpersonal and communication skills, with cultural awareness and the ability to work across international contexts.
- Strong organisational and IT skills (Salesforce or equivalent a plus).
- A collaborative, proactive, and inclusive approach.
A background in international non-profits, consumer rights, or advocacy is desirable, and additional language skills (Arabic, French, Spanish) would be a bonus.
If this feel you fulfil the criteria and are keen to hear more, please do send your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Contract: 1.0 FTE (37.5 hours per week), permanent with 6-month probation period
Salary: £56,650-70,000 per annum, depending on experience
Location: Remote working, with option to use co-working space
Start Date: As soon as possible
Reports to: Executive Director
Please note: You must have the right to work in the UK.
How to Apply
Closing Date: 4th January 2026 (23:59 GMT)
To apply, please submit the following:
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Cover letter (maximum 2 pages)
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CV
Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, your application has not been successful on this occasion.
About BASIC
BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.
For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.
BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.
BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.
What We Offer
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Competitive salary with room for growth
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30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period
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Employer pension contributions of 5% (above the national minimum)
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Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours
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Remote working with option to use co-working space
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1-2 all-staff in-person team away day per year, as well as other in-person working opportunities
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Opportunities for professional growth and development
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Excellent team culture built on respect, openness, and inclusion
The Role
BASIC is seeking a hands-on Financial Controller to lead our finance function during a period of sustained growth. The Financial Controller will work across Programme teams ensuring strong financial management and reporting to funding partners, maintain strong financial controls, ensure compliance with charity finance regulations, and provide accurate financial reporting to our Directors and Board of Trustees.
The Financial Controller will oversee the small finance team, including line management of a Finance Assistant and management of an external bookkeeper consultant. This team will be responsible for the majority of financial accounting, processing payroll, and accurate bookkeeping, for which the Financial Controller will be ultimately accountable.
The role includes managing restricted and unrestricted funds in accordance with funder requirements and programme needs, preparing statutory accounts for external audit, and overseeing payroll processing. This role reports directly to the Executive Director to prepare annual budgets and financial strategy, and works closely with the Board's Financial Development Committee to present its implementation.
The ideal candidate will be a qualified accountant with strong technical accounting skills, experience in charity finance, and a proven track record of effective financial management of a growing organisation. You should be comfortable both managing a small team and working hands-on when needed, building collaborative relationships across the organisation. You will need to be a multitasker with the ability to work at pace, and be willing to develop the finance function and best practices to enable the organisation to grow further.
Key Responsibilities
Financial Accounting and Reporting
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Oversee the maintenance of accurate financial records and bookkeeping in accordance with charity accounting standards (SORP)
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Prepare monthly management accounts including variance reporting and rolling forecasts
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Prepare annual statutory accounts and manage the annual independent audit process in its entirety
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Manage restricted and unrestricted funds in accordance with funder requirements
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Provide accurate and timely financial reporting to the Board of Trustees, Executive Director, and funding partners
Financial Operations
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Oversee day-to-day finance operations including payment processing, staff expenses, and cost allocation (including staff costs)
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Oversee monthly payroll using QuickBooks (led by Finance Assistant)
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Manage treasury functions including bank and cash management
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Oversee procurement of key assets such as IT equipment
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Cashflow management
Grant and Budget Management
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Support budget development for funding bids and proposals
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Monitor spend against grants and projects, working towards full cost recovery
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Prepare financial reports for donors and funding partners
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Lead annual budget-setting and forecasting processes in collaboration with the Board and Executive Director
Financial Systems and Controls
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Develop and maintain robust financial systems, processes, and controls
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Continuously improve finance processes and identify efficiencies
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Advise on financial governance and best practice
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Manage financial risks and opportunities (e.g., insurance, foreign exchange)
Team Management and Stakeholder Relations
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Line manage the Finance Assistant and oversee external bookkeeper consultant
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Build collaborative relationships across the organisation
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Manage relationships with key external stakeholders including banks, international transfer services, and audit partners
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Work closely with the Board's Financial Development Committee and BASIC's Treasurer
Please note: This list is not exhaustive. Other tasks may be required as they arise.
Person Specification
Essential Criteria:
- Qualified accountant (ACCA, CIMA, ACA or equivalent) or part-qualified with significant relevant experience
- Proven experience in a mid-level to senior finance role, with responsibility for financial accounting and reporting
- Experience managing restricted and unrestricted funds
- Experience preparing statutory accounts and managing audit processes
- Experience in a growing organisation, implementing and improving financial systems and controls
- Strong technical accounting skills and understanding of financial controls
- Excellent numeracy and attention to detail
- Proficiency with accounting software (experience with QuickBooks highly desirable)
- Strong Excel/spreadsheet skills
- Excellent communication skills, able to explain financial information to non-finance colleagues
- Highly organised with ability to manage multiple priorities and work to deadlines
- Proactive and solutions-oriented, with ability to work both independently and collaboratively
- Comfortable working hands-on when needed while also providing strategic oversight
- Ability to work at pace in a fast-growing organisation
- Commitment to BASIC's mission and values
Desirable Criteria:
- Experience in charity finance and understanding of charity accounting standards (SORP)
- Experience line managing finance staff
- Experience in an international organisation or with international funding
- Understanding of charity governance and regulatory requirements
Working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats
The client requests no contact from agencies or media sales.
My client, a well known charity, is looking to recruit a permanent business partner to join the team. Based from home, with some travel throughout the year, the role will be to deliver financial data, analysis and support to managers across the business whilst developing and delivering good quality budgeting and forecasting tools which will help provide specialist financial advice for informed decision-making.
Day to day your role will include:
- To be part of all financial planning and business planning cycle activities, to include the annual budget, Medium Term Business Strategy and quarterly rolling forecasts.
- Deliver high-quality financial information on a regular and adhoc basis which may include daily, weekly, monthly cycles
- Transform data into relevant information; identify trends, and deep-dive into variances.
- Consult closely with stakeholder to understand current and future business needs and ensure the necessary resources and plans are in place.
- Interpret and interrogate the financial data in order to identify key areas of the business for development and performance review.
- Ensure statistical returns are completed as required by law and results analysed for benchmarking against the sector and key competitors (to include charity sector external reporting)
To be considered for the role you will need to be a fully qualified (CCAB) finance professional with previous experience in business partnering as well as in the charity or another regulated sector.
This is a home based role but some travel will be required throughout the year. The salary range is £52,265 to £72,927.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we’re looking for
We’re looking for an exceptional Director of Fundraising and Communication who will lead our fundraising and communications with vision and purpose, helping us grow our reach, deepen our impact and amplify our voice. You’ll be joining a people-centred, mission-driven team, united by a shared commitment to making a meaningful difference. At a time when vulnerable young people face increasing challenges, our work has never been more urgent. If you’re motivated by impact and driven by purpose, this is a good opportunity to contribute to lasting change.
You will be stepping into a well-established and highly effective organisation, but one that remains energised by innovation and continuous improvement. We actively welcome fresh thinking and new approaches that help us evolve and enhance our work.
What will you do?
This is a pivotal moment to join JET as we build on fourteen years of impact and enter a new chapter in our journey. We have ambitious plans to expand our reach and influence, and we’re seeking someone who can help us strengthen our funding base and sharpen our message.
Reporting directly to the CEO, you will lead and develop our fundraising team, shaping a cross-stream strategy and an integrated communications plan. You’ll be responsible for setting the strategic direction for fundraising, communications and events across the organisation. By doing so you will raise JET’s national profile, grow our supporter base and significantly increase income to support programme expansion.
You’ll bring strong experience across multiple fundraising streams, with a proven track record of securing significant multi-year funding and building lasting relationships with funders—both individuals and organisations. Alongside leading our fundraising efforts, you’ll take ownership of our brand, ensuring clarity and consistency in our messaging, helping partners tell our story, and securing positive media coverage.
You’ll lead the development of campaigns, fundraising and marketing activities, and digital engagement that not only enhance our national profile but also drive supporter engagement and income growth.
This is a home-based role, with travel required to and within the regions where we operate, including attendance at key events.
About you
You will provide strategic leadership across fundraising, communications, marketing and events. Your work will be closely aligned with JET’s five-year strategy, enabling continued growth in funding and programme delivery.
You’ll bring a wealth of experience in leading fundraising and communications at a strategic level, with a strong understanding of the sector and a track record of securing and sustaining major gifts and partnerships. You’ll be adept at managing integrated campaigns across multiple channels and growing income through sustainable funding models.
Your leadership style will be collaborative and empowering, with the ability to build high-performing teams and foster a culture of accountability and innovation. You’ll be a confident communicator, able to inspire and influence, with excellent relationship-building skills and a strategic mindset.
Above all, you’ll be passionate about JET’s mission to empower young people facing adversity. You’ll be a credible ambassador, committed to equality, diversity and inclusion and driven by the desire to make a meaningful difference.
Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 45,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
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Flexible working
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Enhanced annual leave
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Homeworking allowance
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Occupational pension scheme
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Occupational sickness scheme
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Special paid leave provision
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Enhanced family leave
Download the Candidate Information Pack
Read our Applicant Privacy Notice
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
Applications will be reviewed on an ongoing basis. The advert will close on Friday 16 January 2026 at [23:30] but may close earlier if a suitable candidate is found, so we encourage early applications.
Provisional Interview Process
Stage 1
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First interview: Online interview
Stage 2
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Online Workshop and fireside chat
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Face-to-face interview with presentation in London
Questions?
Contact us through our website.
Please note:
Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback.
To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role.
As part of our recruitment process, we want to make clear that we are not able to offer visa sponsorship for this position.
Please note that the interview process outlined above is provisional and may be subject to change.
The client requests no contact from agencies or media sales.
About the Role
Reporting to the Head of Communications, you’ll join a small, creative, and supportive team working to make a real impact for Scotland’s seas. This is a maternity cover position, offering an exciting opportunity to step into a dynamic role where you can quickly make a difference.
You’ll help craft engaging digital content and drive public campaigns that raise awareness of seafood sustainability and marine protection — inspiring both people and policymakers to take action.
A key part of your work will be supporting collaborative external campaigns and finding imaginative ways to grow Open Seas’ reach and influence. From storytelling through film and design to building our online presence, your creativity will help showcase Scotland’s incredible marine life — and the urgent need to protect it.
You’ll contribute across a range of activities, from managing social media and improving SEO, to developing new website content and visual communications.
We’re looking for someone who’s agile, proactive, and comfortable working in a fast-moving environment. You’ll be a positive self-starter and a collaborative team player who enjoys bringing fresh ideas to life and adapting as priorities evolve.
This maternity cover role is a fantastic opportunity to use your digital and creative skills for good — contributing to progressive, solutions-focused campaigns that help shape the future of Scotland’s seas.
About Open Seas
Open Seas is a small environmental charity working in Scotland and beyond to promote environmental recovery in our seas and champion sustainable seafood. Established in 2016, we conduct environmental and policy research to inform consumers, markets and decision-makers as well as generate campaigns to drive positive change for the environmental health of Scotland’s seas.
We investigate threats to our seas, conduct research, and campaign for sustainable fisheries.
The client requests no contact from agencies or media sales.
Dancers’ Career Development (DCD), the national charity that enables and empowers dancers to thrive professionally and personally leading up to and beyond their performance careers, seek a Fundraiser.
DCD’s Fundraiser will work closely with the Executive Director and be instrumental in increasing fundraised and revenue income.
Our ideal candidate will be a creative thinker with an open mindset to propose and explore new avenues of fundraising and income streams.
This role is ideally suited to a self-starter with a passion for the performing arts, who is motivated to make a tangible difference to the quality of dancers’ lives.
If you are excited by this opportunity and resonate with DCD’s values, please get in touch; we would love to hear from you.
Contract: Full-time permanent role
Salary: £35,000 per annum, pro-rata
Start date: As early as possible
Location: This is a remote working role, with monthly in-person team meetings which take place in London or Birmingham. Due to additional in-person events and meetings, as appropriate to the role and usually in London, the Fundraiser should be either based in London or within commutable distance.
Benefits: 23 days holiday pro-rata plus Bank Holidays (increasing to 28 days with length of service), 5% Employers contribution to pension scheme, Health & Wellbeing package, Professional Development opportunities.
Deadline: Applications must be submitted by 9am, Thursday 22 January 2026
Info: Download job application pack from our website for full job spec and how to apply.
The client requests no contact from agencies or media sales.