We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

Insight Manager

Providing the insight to underpin how we make decisions

We are seeking a talented individual to undertake the role of Insight Manager. This role will be fundamental in helping us to better understand our customer and prospect base, understanding how market data can better inform decision making.

CEM - The Centre for Evaluation and Monitoring - is part of the Cambridge family and is a vibrant organisation which, since its beginning over 30 years ago, has established a reputation for innovation and quality in educational assessment and research. CEM works with schools, colleges, education authorities, government agencies and other organisations to provide high quality information through scientifically grounded research.

We are open to applications from candidates based anywhere in the UK – you will just need to be committed to travelling to the Gateshead and Cambridge when required.

Data set up and maintenance

As Insight Manager, you will create reports that show end to end tracking of marketing and sales activities as well as monitoring campaign dashboards. You will identify where improvements may be found and identify creative ways to pool multiple datasets from disparate systems and understand how RoI can be improved

Data Analysis

You will use your skills in data analysis to provide weekly market activity reports mapped to sales progress as well as monthly senior leadership and board-level reporting. You will understand the key sales cycles and map marketing cycles and data reports where available from other Cambridge Business Units.

Collaborative

Working very closely with marketing team members, both in CEM and within other business units across Cambridge University Press & Assessment, you will form excellent working relationships with sales and product teams, enabling them to have ample visibility of marketing data to inform their own decisions. Also working with systems architects to seek greater efficiencies and adoption of data you will understand client and prospective client perspectives.

Insight

As a champion for customers, you will understand the competitor landscape and advise on trends in such. You will plan and conduct research on key themes within education and CEM and conduct customer listening exercises. This will cover areas such as brand perception, product insights and reasons to buy from CEM.

Inspired by Teachers and Informed by Evidence

Part of Cambridge University Press & Assessment, The Centre for Evaluation and Monitoring (CEM), helps teachers turn data into knowledge, bridging the gap between research and practice, and providing evidence to support good decision-making.

Your work will make a difference. 

What we're looking for

You will be highly engaging with an ability to see the bigger picture and understand how this role fits within many departments. With highly developed analytical skills, the ability to see data trends, anomalies in data and ways to improve data congruency, you will have experience in interacting with prospects and clients and garnering qualitative and quantitative key information. With the ability to maintain motivation whilst working alone and yet be collaborative to aid progress, you will either be qualified to degree level or with equivalent experience,

Our ideal candidate will also have experience of some or all of the following:

• Highly IT literate with sales and marketing software and typical data sets
• Experience to intermediate or advanced level with PowerBI
• Experience to intermediate or advanced level with Microsoft Flow
• Experience creating and monitoring dashboards
• Experience using CRMs such as Salesforce, SAP Hana, DS365, etc.
• Ability to maintain motivation whilst working alone and yet be collaborative to aid progress.
• Experience with Google Analytics and Google Data Studio would be advantageous but not essential
   

Behaviours

• Collaborative
• Innovative
• Responsible
• Resilient
• Diplomatic
• Empathetic

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

The closing date for applications is 3 January 2022 and interviews are scheduled to take place in early January 2022.

To apply, please upload your CV and covering letter.   

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, and sexual identity), cultural, or social class/background.

We believe that diversity of thought, background, and approach create better outcomes. More importantly, fostering an inclusive culture is the right thing to do, and it's part of how we achieve our purpose: to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence. Ensuring that anyone, no matter who they are, feels they belong here is an essential part of who we are and the contribution we make to society, and to our planet.

To enable an environment which our people can thrive in, our customers benefit from, and where work complements life, we empower everyone to manage their time and capacity, and to prioritise their wellbeing. That's why from day one everyone at Cambridge University Press & Assessment can discuss flexible working options to find the best solution for them and their role. 

Hampton Trust is a leading domestic abuse charity with a focus on tackling the root cause of domestic abuse and criminal behaviour.  We pride ourselves on being innovators in our field, highlighting gaps in service and testing new approaches.

In recent years we have expanded our reach from being a locally based Hampshire charity to now delivering across nine UK police forces. Earlier this year, our work featured in a BBC documentary called Home Truths, exploring Ian Wright’s experience of domestic abuse as child.

This is an exciting time for the organisation with potential to expand our interventions in other areas of the country.

Position:                           Domestic Abuse Programmes Manager

Responsible to: Deputy Chief Executive

Hours:                               37.5 hours a week

Location:                         Ashurst, Southampton

Salary:                              30,000 – 32,000 pa (dependent on experience)

Contract:                         Permanent

As the Domestic Abuse Manager, you will lead a team delivering a range of innovative front-line interventions to domestic abuse perpetrators both in and outside of the criminal justice system. Alongside this we deliver support services for victims and survivors.  This role requires an ability to lead a team of practitioners and administrative staff, and to engage in a range of partnership and multi-agency meetings. We are seeking an inspiring leader who can also contribute to further developments within the service.

Should you wish to discuss this role before application visit our website for further details: 

Closing: Sunday 16th January 2022 

Interviews: 20th & 21th January 2022 

All posts are subject to Enhanced DBS checks & satisfactory references. 

Next steps  

Please submit your application via email by 12am on Sunday 16th January 2022.  Don’t forget our offer of an informal chat prior to completing your applications is available if you think it would be helpful. 

In your application please include: 

A cover letter explaining your motivation for applying and outlining how you meet the criteria detailed within the person specification 

A full CV including education, professional qualifications and full employment history showing responsibilities and relevant achievements. 

Hampton Trust is committed to improving and finding ways of creating a more diverse workforce and we welcome applications from all sections of the community. 

We are working with a national health charity to recruit an Innovation Manager, this is a key strategic role within the Fundraising Directorate. You will be experienced in the principles of fundraising, data analysis, and audience development. You will lead on product development cycles, taking briefs through to pilot stage and upon success, transitioning new income generating initiatives into business as usual.

The role will be hybrid working with a mixture of home based and regular attendance at the London office.

The Role
Responsible for delivery of the innovation strategy which formalises the new product development and opportunity identification activity with the long-term goal of ensuring growth in income, participant numbers, new audience acquisition, and a continuously improving supporter experience.
Deliver activity on the innovation pipeline, using robust insight, analysis and audience-focused testing
Responsible for gathering high-quality, actionable insights
Lead project teams, working with colleagues across the organisation to deliver new product tests and pilots, and on hitting success, collaborate with teams on transition into business as usual.
Development of robust commercial cases for new product development.
Responsible for identifying opportunities for trialling new technologies to support wider departmental fundraising objectives
Champion the benefits of test-and-learn trial, analysis and optimisation, and help embed this into the fabric of fundraising at the charity

The Candidate
Significant experience working at a senior level within fundraising (or other income generating/product development function within a commercial organisation) working on strategy and product development
Experience analysing data and generating actionable insight
Strong understanding of, and ability to use, innovation and new product development techniques
Creative, innovative and strategic analysis skills

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Title: Innovation Manager
Salary: £35,086 - £40,000 plus London Allowance
Hours/Contract: 35 hours a week
Contract Type: Permanent
Based: Hybrid: Home based with frequent attendance at London office
Closing date: 19th September 2021
Interview date: TBC

At some point in our lives, everyone will be affected by dying, death and bereavement and Marie Curie is dedicated to ensuring that people get the end of life experience they deserve. Everything we do - from providing expert care, practical information and emotional support to funding ground-breaking research and advocating for change - helps people approaching the end of their lives, and their loved ones, make the most of the time they have together. The global COVID-19 pandemic has heightened public appreciation of this issue and presents a real opportunity for us to make a step-change in our impact

The Innovation Manager is a key strategic role within the Fundraising Directorate. The Innovation team operates across the whole fundraising directorate, and the role holder will play an important part in helping the charity achieve a step change in the growth of our net income. This is through the development of new fundraising products, the identification and exploitation of new technologies and the embedding and upskilling of innovation processes across teams.

What we are looking for:

• An experienced innovation practitioner with a proven ability to lead product development cycles, having taken briefs for new fundraising initiatives through to pilot stage and upon reaching success, transitioned them into business as usual.
• Where failed initiatives have occurred, exhibits an open attitude towards sharing learnings with colleagues and helping to create a positive environment where testing, failing and learning is embraced as the pathway to success.
• An expert in insight analysis, with the proven ability to translate insights into action through the shaping of products and initiatives to better suit target audiences.
• A proactive and confident communicator, with demonstrable experience of championing innovation, stakeholder management and upskilling colleagues in approaches and methodology.
• Excellent knowledge of fundraising or similar income generation experience in a corporate context.

What's in it for you:

• Continued access to NHS Pension Scheme (subject to eligibility)
• Marie Curie Group Personal Pension Scheme
• Season ticket loan
• Loan schemes for bikes; computers and satellite navigation systems
• Continuous development
• Industry leading training programmes
• Employee Assistance Program
• Flexible Working

For more information or an informal chat please contact our Senior Fundraising Manager - Innovation, Ammina Hamed, by email at

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early. Agencies need not apply.

About Us

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.

The opportunity

We have an exciting opportunity for a press officer to join us and play a crucial role in the delivery of communications around key policy priority areas, such as obesity and diet, cardiac care in the NHS, and health inequalities. 

You will play an important part in delivering engaging media campaigns that ensure heart patients and their families get the care and support they need. You'll also support the Senior Media Officer and Media Manager to deliver national campaigns to influence decision makers in Government and the NHS and drive awareness of BHF-funded research into heart and circulatory diseases.

Please note whilst this role will be based at our Office in London, the BHF will be following a blended approach between home and office working. This will allow us to unlock our best work for our cause, blending the best of home and office working.

This is a six month contract starting in January 2022, covering a sabbatical.

Please note the internal job title for this role is "Media Officer - Healthcare Innovation".

About you

With a comprehensive knowledge of the media landscape, including previous experience of working in a press office environment, you will be able to manage, develop and implement effective media relations campaigns. 

You will be able to hit the ground running and be experienced at managing numerous tasks and projects with competing deadlines, you’ll be able to prioritise and manage your own workload, ensure key deadlines are met, and that campaigns are delivered to an exceptional standard. 

Alongside this you'll have excellent writing skills, including the ability to write accurate and engaging copy for a range of audiences.

You will be comfortable working with multiple teams across the organisation of projects, have strong stakeholder management and communication skills, and be able to build positive internal and external relationships in order to support world class campaigns. 

About us

Since we were founded in 1961, the number of deaths in the UK form coronary heart disease each year had more than halved. But we still have so much to do. We fund research into all forms of heart disease, discovering molecules in the lab, harnessing the power of big data, funding impactful clinical trials to improve the presentation, detection and treatment of these diseases. We are here to beat heartbreak forever.

Here at the British Heart Foundation we celebrate diversity and make inclusion part of what we do every day. Diversity and Inclusion forms a main pillar in our People Experience Strategy and we drive our strategy through our diversity and inclusion leaders group Kaleidoscope. Our aim is for all our colleagues and volunteers to bring their true self to work, so we can continue to fund life saving research.

We understand that you might need a little help balancing your work and home life. Many of our people work flexibly in many different ways. Please feel free to talk to us about the flexibility you may need; we’re happy to explore what’s possible for you and the role.

Interview process

Please note interviews will be held over Microsoft Teams.

We plan to interview on 16th and 17th December 2021. 

What can we offer you

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

The Senior Support Services Manager leads our highly successful Support Services team. The team run our frontline support services which provide direct support to over 7,800 women and people with a cervix this year alone. We are looking for a motivated, person-centred individual with strong line management experience, an eye for innovation and adept at problem-solving.

You will have overall responsibility for all of our support services, including our Helpline and adjoined email service, Ask the Expert service, 1:1 service for those affected by cervical cancer, support events and Forum. In this role you will ensure that our support is as effective and efficient as possible, delivering the very best for those who need us from first cervical screening to living beyond cancer. The ideal candidate will be constantly looking for ways to improve our existing services, as well as identifying gaps in the services available both internally and externally. Above all you will be passionate about the work and ambition of Jo’s Cervical Cancer Trust and share, and demonstrate our values, in all you do.

As well as having responsibility for the team, (5) you will also develop and maintain relationships with a range of other stakeholders including clinicians and health care professionals, service providers, volunteers and our community. The post holder will also be expected to contribute to the development of our strategic plans for the future of both the department and the wider organisation, as well as overseeing the department’s budget. 

The ideal candidate will be a self-motivator who can work effectively independently, and in leading a team. With an empathetic nature, they will be approachable with strong project management skills and excellent attention to detail.

Closing date: 30th December 2021

Virtual Interview date: 1st interview10th January / 2nd interview 13th January

To apply for this role please send a CV and a covering letter explaining why you are suitable for the role and why you would like to work at Jo's  Cervical Cancer Trust to Debbie Shipley, Senior Support Services Manager

Applications without a covering letter will not be considered.

About the Role

It is a very exciting time for Leonard Cheshire’s International Team with our ambitious but well-planned growth strategy beginning to gain momentum. We are looking for people to join us on this journey of growth.

If you like variety in your daily work this is the role for you! You will be involved in the creative process of designing projects and writing proposals while exercising your negotiation skills with our partners.

The Programme Funding Manager (Programme Design and Funding Specialist) will be supporting the development of our programmes by designing projects and preparing bid packages for institutional donors such as FCDO, USAID, EC.

The role is expected to lead the development of proposals from needs assessment to submission to donors and to provide support to bids led by other fundraising colleagues. This is a hands-on high-energy role, and one that can add significant value to Leonard Cheshire’s amazing work!

We seek candidates with a genuine commitment to the values and ethos of Leonard Cheshire who are excited by this opportunity to make a difference to the lives of people with a disability.

About Leonard Cheshire

We are Leonard Cheshire – supporting individuals to live, learn and work as independently as they choose, whatever their ability. We are at the heart of local life – opening doors to opportunity, choice, and support in communities around the globe.

Through pioneering research and innovation, we are building a fairer, more inclusive society, one that recognises the positive contributions we all make, and where we are all proud to play our part. Our international development programmes support children in school and disabled adults into employment across Africa and Asia.

About You

You must be passionate about making a difference in people’s lives! You will have demonstrable experience of being successful in programme funding roles and have risen through the ranks working in programmes, fundraising, or MEAL roles.

You will bring significant experience of leading design processes to develop new projects or programmes. You will have a strong track record of preparing and submitting successful proposals to institutional donors including development of tools such as theory of change, log-frames, budgets, concept notes and full proposals. You will ideally have experience of working in an international NGO and of developing and sustaining external partnerships and networks.

You will have an eye for detail, enjoy analysis and problem solving, and have excellent interpersonal skills. You will have excellent communication skills, both written and verbal, as well as be confident at public speaking and workshop facilitation. You will also be a strategic thinker able to think out of the box.

You will have a “going the extra mile” attitude and will be ready to challenge and be challenged. Good sense of humour always a bonus.

You will have a good understanding of impact measurement and have a strong commitment to working within a safeguarding framework. You must have a passion for diversity and inclusion with an understanding of equal rights and equal opportunities.

What we Offer

• Fair and competitive pay rates within the sector
• A generous employer contribution to a company pension scheme with additional life cover
• Substantial annual leave, with the option to buy or sell leave
• Access to a cash health plan at favourable rates
• A Comprehensive Employee Assistance Programme

Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments.

We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles.

Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed.

Closing date: 19 December 2021 

* No agencies please *

We are looking for a skilled and experienced Programme Manager to join our resident staff team on Iona. Someone who can plan and deliver creative events and activities that meet the needs of guests and visitors of all ages and inspire participants to take their learning into the wider world, empowering them to work for peace and justice.

The Programme Manager post is central to the guest experience and spiritual life of the Iona Community on Iona. This is a fabulous opportunity for someone who is innovative, inventive and determined to find ways of carrying forward the programme sessions on Iona into the home life of our guests.

Staffing at Iona Abbey is provided by a resident team who live and work together sharing in the common life assisted by a wider team of volunteers. Work and worship are valued equally at our centres. A resident allowance is paid and all accommodation and meals are provided. Living and working on Iona is ‘life-changing’. We hope to welcome your application soon.

You will take responsibility for raising brand recognition and reputation through a variety of external facing events and communications via a creative programme. You will plan, execute, and manage a range of large-scale and smaller events within the designated LFS portfolio. You will also use your initiative to drive the brand forward in the media and support events that can benefit from media-facing communications in collaboration with colleagues.

You will have expert knowledge of the screen industries and experience of leading screen industry events as well as experience of developing and delivering new ideas and processes.

For further details about the role please visit our website where you can download a copy of the job description, person specification, our application form and equal opportunities monitoring form.

We offer a highly competitive staff benefits package including 30 days leave per annum (pro rata for part-time staff), employer matched contributory pension scheme (4%), season ticket and hardship loan schemes, up to 18 days professional development leave per academic year (pro rata for part-time staff), cycle to work scheme and Employee Assistance Programme.

How to apply

To apply, please download and complete an anonymous application form plus the Equalities monitoring form and email it to HR by 10am on Friday 10 December 2021. Interviews will take place w/c 13 December 2021.

Applicants must be able to provide proof of their ongoing right to live and work in the UK.

Whilst all applicants will be judged on merit alone, we especially encourage applications from people who identify as disabled and/or identify as LGBTQIA, black, Asian or are from minority ethnic backgrounds as these groups are under-represented at all levels of staff at LFS.

You will take responsibility for successfully managing the LFS brand to increase reputation by engaging key audiences and reinforce brand values. An important part of the role is to provide best practice advice and partner with colleagues across the organisation with communications activities. This role also involves being the custodian of the LFS brand and develop campaigns, supported by the Multimedia Content Producer and in collaboration with the Marketing team.

The post holder will play a key role in managing the School’s brand voice and tone and communicating through internal and external facing initiatives and will work closely with leadership teams, and key functions across the organisation to build and advance LFS’s brand and reputation by supporting the strategy and execution of internal and external communications channels.

This role will be responsible for conveying our brand messages to external audiences whilst also partnering with colleagues for internal communications in the creation, adaptation and delivery of company level communication. The ideal candidate must be an exceptional communicator (written and oral) and storyteller with strong business acumen, and the ability to influence. We need someone with the expertise and experience to run measurable and creative communications campaigns to take this work to the next level. If this sounds like you, please do get in touch.

For further details about the role please visit our website where you can download a copy of the job description, person specification, our application form and equal opportunities monitoring form.

We offer a highly competitive staff benefits package including 30 days leave per annum (pro rata for part-time staff), employer matched contributory pension scheme (4%), season ticket and hardship loan schemes, up to 18 days professional development leave per academic year (pro rata for part-time staff), cycle to work scheme and Employee Assistance Programme.

How to apply

To apply, please download and complete an anonymous application form plus the Equalities monitoring form and email it to HR by 10am on Friday 10 December 2021. Interviews will take place w/c 13 December 2021.

Applicants must be able to provide proof of their ongoing right to live and work in the UK.

Whilst all applicants will be judged on merit alone, we especially encourage applications from people who identify as disabled and/or identify as LGBTQIA, black, Asian or are from minority ethnic backgrounds as these groups are under-represented at all levels of staff at LFS.

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) in the new role of Interim People Systems Manager.

Following the introduction of our HRIS, (Ceridian Dayforce) in 2020, a collaborative project with our system provider, Ceridian has been underway since November 2021 to improve the system. This role is being introduced to further enhance the system, benefits and service we provide to our colleagues through Dayforce. As Interim People Systems Manager, you will also work with the Head of People Experience on ambitious projects to improve processes, systems and new ways of working within the People Team.

To succeed, you will have the motivation and innovation to drive change, working collaboratively with others.  You will have experience of successfully improving HR processes and systems in a previous role. In addition, you will have a technical and analytical approach to systems, and be outcomes focused, with a team mindset.

Reporting to: Head of Commissioned Partnerships

Location: Hybrid working: Home and London, W10

Salary: £38,000 - £42,000

Hours of Work: 40 hours per week

Contract: Permanent 

Benefits:  

• 25 days annual leave pro rata plus public holidays;

• Company electronic devices;

• Competitive pension;

• Excellent opportunities for training and career progression;

• Health insurance.

About Mental Health Innovations
Mental Health Innovations is a charity that uses digital innovation, data-driven analysis and the experience of clinical experts to improve the mental health of the UK population through the provision of digital tools, support and resources. We were founded in November 2017, with the support of The Royal Foundation, following the Heads Together campaign which identified the potential that digital tools offer in supporting people struggling with their mental health. Our mission is to use data-driven analysis, clinical expertise and technological innovation to develop and sustain pioneering digital products and services that meet underserved needs and that improve the mental health of the UK population. Our vision is that everyone in the UK has access to the digital mental health services that they need and can access appropriate, high-quality support quickly and efficiently through the power of technology. 

Diversity and inclusion
Our goal is to be a diverse and inclusive organisation that is representative of the UK population at all levels, including our Board of Trustees, our staff, our volunteers and our beneficiaries. We believe that diversity among our staff will lead us to have a creative and empowered team that can develop and deliver high quality services. We want these services to be known to and accessed by a diverse range of the UK population, including demographics that are underserved by mental health support services.

About Shout 85258

Shout 85258 is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. We launched publicly in May 2019 and we’ve had more than 650,000 conversations with people who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support. As a digital service, Shout 85258 has become increasingly critical since Covid-19, being one of the few mental health support services able to operate as normal at this time.

Role context 

The Partnerships Manager role will be working in the Income Team, reporting to the Head of Commissioned Partnerships, and will be responsible for supporting our Keyword Commissioned Partners across the UK. 

The partnership manager role is an important role for the fast-growing Shout commissioned services which works alongside the full range of income generation undertaken by the team. 

Working with the comms and marketing team, and data insight team, the partnership manager will ensure commissioned partners have the support they need to implement, maintain and grow their Shout keyword services to their population.

Commissioned partners will be wide ranging from small discreet third sector organisations, through to corporate organisations and public bodies, with each requiring a differing level of support.

The ideal candidate will be an enthusiastic and self-driven individual who can use their initiative pro-actively to further the success of the role and seek out answers and solutions. They will use their organisational skills to maintain a strong overview of all current partnerships, holding and maintaining numerous relationships with external organisational leads, whilst having an eye for detail.

Job Purpose

• To contribute to the teams purpose by providing an effective and successful relationship management and customer service to a portfolio of commissioning organisations 

• To be responsible for ensuring that high standards of customer care are reflected by the team

• To work with the Head of Commissioned Partnerships to develop, manage and review partnership processes and organisation to ensure effectiveness and efficiency of working between internal teams, including data insights, finance, and marketing teams.

• To work with the marketing partnership manager to create and share marketing assets and tools with commissioned partners

• To continue to grow the income generation opportunities through the commissioned keyword services

• To support the Income team in external reporting requirements for the growing number of partners MHI are working with across all sectors.

• To research new opportunities for commissioned partnerships

Key Relationships - Internal

• Reports to Head of Commissioned Partnerships

• Regular liaison and working with all members of the Income Team 

• Builds and maintains working relationships with Finance team, marketing team and data insights team

• Works closely with marketing partnership lead to create bespoke marketing assets for partners, whilst ensuring consistent and efficient support to current commissioned partners

• Liaises with support staff within MHI to organise reporting and updates

Key Relationships – External

• Builds relationships with a portfolio of MHI commissioned partners and their key contacts linked Shout keyword contracts 

• Maintains and builds relationships with other third sector organisations who could benefit from the Shout 85258 service

Main Responsibilities

• As the Partnership manager sits within the Income team,  build relationships with all members of the team, providing regular updates, working with the Head of Commissioned Partnerships to share information to the wider organisation and meeting the professional standards of representing MHI to external parties.
• To coordinate and maintain relationships with multiple partners and assist the Head of Commissioned Partnerships in creating and maintaining an efficient process for this.
• To work with the Head of Commissioned Partnerships to coordinate and maintain all contractual relationships. Working with the data team and marketing team to calendar marketing assistance and reporting requirements.
• To work with Income team members to ensure all internal reporting is highlighted and processed on a regular basis. This will include updating the organizational CRM for reporting purposes.
• To work closely with the head of commissioned partnership and partnership marketing manager to create bespoke marketing assets for a portfolio of commissioned partners. Ensuring high quality marketing tools are produced and shared.
• To coordinate launch steps for new keyword partners, including drafting launch tweets and  uploading logos to the MHI website
• To work closely with the Head of Commissioned Partnerships to research and collate sector insights and build new opportunities for the organization.
• To work with the Head of Commissioned Partnerships to facilitate a professional and efficient customer journey for all external partners
• To develop, review and maintain an efficient and effective record keeping system, including current and archived files and files of a confidential nature, using appropriate paper and electronic systems. 

Responsibilities of all MHI Colleagues 

• To take personal responsibility for keeping up to date with and contributing to the development of best practice in ways of working

• Commitment to high standards of service delivery and customer care 

• At all times to carry out the responsibilities of the post in a manner consistent with promoting equalities and diversity, and which demonstrates respect for all.

• To actively participate in regular team meetings, contributing to strategy, discussions and decisions which will be beneficial to the MHI activities. 

• Willingness to work flexibly in approach to work and/or work time requirements. 

• A commitment to personal development around working requirements which will include attending training courses.

PERSON SPECIFICATION

• Highly developed interpersonal, customer service and verbal communication skills in order to deal effectively, efficiently and appropriately with internal and external stakeholders.
• Highly developed ability to write in a clear and understandable way to internal stakeholders.
• Well developed ability to collect data from various sources, analyse findings and present them clearly in a way that meets desired outcomes.
• Well developed ability to organise and plan own work, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives.
• Well developed ability to work with others as part of a team, providing support as required, and building and maintaining effective working relationships with individuals in order to achieve objectives.
• Well developed eye for detail when creating marketing assets for partners, understanding the wording, imagery and overall look of marketing tools
• Ability to work at speed and accuracy with a number of concurrent priorities.
• Ability to deal with confidential information sensitively and appropriately. 
• Experience of successfully undertaking a role working with external partners and stakeholders and maintaining professional relationships. 
• Experience of presenting to external stakeholders both face to face and virtually 
• Experience of developing, maintaining and reviewing paper and electronic administrative systems and information systems.
• Experience in using Adobe Indesign and G-Suite software packages including word processing, spreadsheets, electronic mail and the internet, in order to deliver tasks and projects. 
• Commitment to apply MHIs values and behaviours to all aspects of work.

This role is subject to eligibility to work in the UK, plus satisfactory DBS and reference checks.

Please send a short CV (no more than one page) and a covering letter outlining your suitability for the role.

Closing date for applications is 5th January 2021.

Legacy and In Memory Supporter Manager

Job reference: REQ000255

£32,937pa

Woking, Surrey, GU21 4LL

This is an incredible opportunity to produce work that will make a difference. Work that will save our planet. At the WWF we are stepping up to the fight for our world. Recognised as innovators in fundraising, continuous innovation and improvement is integral to our approach and we now are looking for you with your expertise in supporter or customer care to join us and ensure legacy giving continues to be a vital and growing income stream in the battle for nature.

The public are our lifeblood and as Legacy and In Memory Supporter Manager we will look to you to develop a strong and engaging 1 to 1 stewardship programme that aims to build long lasting relationships that retain legacy pledgers, manage bespoke legacy projects as well as ensure excellent customer care in the handling of legacy and in memory related enquiries. We want you to play a key role in keeping them engaged and ultimately retaining their pledge so increasing our pledge to gift ratio. This will involve collaborating with colleagues to build on and implement our legacy stewardship strategy as well as deliver its activities. You will maintain records and oversee reporting too. Important, will be the ability to ensure all activities and campaigns comply with Codes and legislation as well as brand strategy and guidelines.

For this exciting role, you must have significant experience in supporter or customer care, ideally within a legacy fundraising department. This will have given you expertise in dealing with the public face to face, by letter, email or telephone. You will enjoy working collaboratively with different teams and excel at building strong internal and external relationships too. You will be highly organised with the ability to juggle multiple tasks at the same time, as well as the ability to oversee and allocate resources effectively. An excellent communicator, you will have good interpersonal and PC skills as well as an understanding of and experience of dealing with the grief of others.

If you have the skills to attract, engage and inspire members of the public to join us and financially support our work, we would love to hear from you. Please click on the link and apply via our website by submitting a copy of your up-to-date CV and the Supporting Statement to highlight what makes you a good fit for us.

Application closing date: 09/01/2022

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

As a senior member of the fundraising team, the post holder will lead Alder Hey Children’s Charity’s individual giving and legacy fundraising with a focus on maximising income and lifetime value.

They will develop and implement multi-year strategies to significantly increase income and other support from these areas, in-line with the overall fundraising strategy.

They will also play a key role in developing donor journeys for our existing and new supporters ensuring that donors feel valued and informed about the impact they are making.

The main duties of the role include:

Strategic Planning, Financial Management & Reporting

- Develop and implement strategic, multi-year plans and budgets for individual giving fundraising to significantly increase income and support including regular giving, direct mail, digital fundraising and legacy giving activity.

- Monitor progress against strategic plans and budgets producing regular fundraising and activity reports and other agreed KPIs including compiling reforecasts.

Individual Giving

- Maximise the value, diversity and longevity of the individual giving income stream through excellent stewardship and relationship management, including developing segmented donor journeys, acquisition and retention plans, monitoring progress and identifying and optimising growth opportunities.

- Implement donor journeys for all individual supporters e.g. regular and cash givers

- Work with the Head of Marketing to develop creative, innovative and targeted fundraising campaigns to engage new and existing supporters and maximise all fundraising opportunities.

- Work with the wider marketing team to produce engaging case studies and fundraising appeals across all communication channels.

- Ensure thank you letter templates are reviewed and updated regularly

- Working with the Head of Marketing, develop and implement a digital fundraising strategy.

- Support the Head of Philanthropy by assisting in the identification of potential major donors from current individual givers and the development of a high value individual giver programme.

Legacy Giving

- Lead on the promotion of, and supporter care for, legacy giving. Including; ensuring strong legacy messaging in communications across the charity, developing supporter ‘thank you’ events, maintaining and developing strong relationships with current legacy pledgers and sustaining and developing relationships with local solicitors.

- Working with the Finance Manager efficiently oversee the management of the legacy pipeline ensuring strong and effective relationships with executors and that all legal requirements and best practice are followed.

Innovation & Development

- Be the lead specialist in individual giving fundraising and maintain strong knowledge of relevant legislation and best practice

- Develop and maintain specialist knowledge of trends and developments in the sector, through completing relevant training, reviewing relevant press and publications and keeping up to date with industry news

- Identify potential new opportunities and fundraising activities and assist in the preparation of business cases for investment.

- Explore new ways to take donations and implement, utilising latest industry trends and technology.

Data Management

- Utilise the supporter database to maintain accurate records, for data segmentation and for income and other KPI reporting purposes to ensure the effective management of all individual giving and legacy fundraising activities.

- Work with the Database Manager to maximise CRM potential for data management and optimise automatization of segmented donor journeys.

Internal & External Relationships

- Manage relationships with external fundraising and creative agencies and ensure clear objectives and targets are set and monitored.

- Work with colleagues throughout the organisation to identify and approach key stakeholder groups close to the organisation e.g. service users, families and friends

- Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.

Other Duties

- Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation.

- Gain and maintain in-depth knowledge and understanding of the charity’s work, priorities and future plans and act as a spokesperson for the charity when required, including representing at external events as appropriate.