An exciting opportunity has arisen to join the UK's leading cancer research charity based in Yorkshire. The charity is a leading funder of cancer research in the region and has a track record of supporting ground-breaking projects and clinical trials to help prevent cancer and increase survival.

Cancer Data Insight Manager - (Maternity Cover - 12 months)

The successful candidate will be responsible for:

* Leading and managing the Cancer Insight team and for ensuing they are the cancer and impact knowledge hub of the charity, through the collection and analysis of cancer data.
* Monitoring and improving our understanding of the charity's Landscape.
* Development of policy positions relevant to achieving the strategy of the charity.
* Supporting strategy development, funding decisions and development of external health related communications for the charity.

Person specification

* Experience working with cancer data (or national and local data for another disease area).
* Experience managing a team in a health data related role.
* Experience of developing and maintaining strong relationships with a broad range of stakeholders.
* Experience of creating models to estimate the impact of planned/proposed activity against strategic aims.
* Experience of impact monitoring and how this can be used to assess the impact of the charity's completed, current, and future work.
* Experience of analysing and interpreting data and evidence from a range of sources in a way that derives actionable insights and experience of tailoring these insights for different audiences.
* Knowledge and awareness of the cancer services landscape and publicly available cancer-related data.
* Experience of policy development and influencing external stakeholders.

Closing Date: ASAP

Insight and Engagement Officer - Birmingham

Fixed term contract to 31st May 2021.

37 hours per week

£23 388 per annum / pro rata (plus allowances)

Location:

Birmingham, The Big Peg Office

The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our Children and Young people Directorate: We have one Disrupting Exploitation Insight and Engagement Officer based in each of our three delivery locations - London (based in Stratford), Birmingham (based in the Jewellery Quarter), and Greater Manchester (based in Wythenshawe). This means not only will these workers feel part of their local team and service hub, but will also have peers based across the country to share best practice, resources and ideas. These roles provide vital systems change expertise and support in our programme, working within their local areas and in partnership with the national team to identify themes and trends and take creative approaches to improving the systems that have the ability to better meet the needs of exploited young people.

We are currently looking for a Innovative person to join our dynamic, ambitious team.

A key part of this role will be your ability to draw out learning from the direct work with young people across TCS services and the services of partners to identify trends, patterns and areas of focus for the wider Disrupting Exploitation Team.

In order to be successful in this role, you must have:

-Ability to communicate with young people and professionals, written and verbally, adapting style where necessary

-Ability to analyse data

-Ability to motivate and engage others

-Ability to manage professional boundaries

-Presentation and facilitation skills, appropriate for working with a wide range of professionals

-Excellent IT Skills (Microsoft Outlook, Microsoft Teams and other applications)

-Ability to plan and manage own workload, using your own initiative

-Strategic planning skills

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our CYP Directorate will be required to complete an “Employment history_template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is on 27th of October 2020 at 9am.

Interviews will be held on the week commencing 9th of November 2020.

Have you been successful in establishing B2B partnerships and are looking for a new challenge in the world of international development?  We are looking for someone who has the skills to identify, negotiate and secure high value corporate partnerships – recruiting new supporters and boosting the support from our current partners .  You will have established track record in sales or have already worked in corporate fundraising with another cause.

The Role

The role involves managing a range of research projects focussed on discovering and promoting recruitment trends and best recruitment policy and practice in the charity sector.

Your work will drive change both within the sector at large and in our own products (CharityJob, CharityConnect, and our new applicant management system, SmoothRecruit).

 

Responsibilities

You will:

• Develop and maintain a library of current research into recruitment and voluntary sector trends.
• Manage the end-to-end delivery of our annual Salaries Benchmark and Diversity & Inclusion reports.
• Develop new research proposals including selection of research methods, managing budgets and presenting research findings.
• Conduct ad hoc research (both through surveys and analysis of CharityJob data) into agreed trending areas. (Possible examples: the application process, remote working, how roles are changing as a result of Covid, and so on.)
• Write blog articles based on your the findings of your research.
• Share customers insights that can be turned into customer-friendly content for website, email, social and sales collateral.
• Conduct research to provide valuable insights towards product and development changes. support the work of our product managers.
• Present findings of your research in webinars, publications and interviews by the press. Be available to be interviewed by the press and in webinars on the findings of your research.

Experience

You will have:

• Experience in a role involving a substantial amount of social research.
• A qualification in market or social research.
• A sound understanding of both qualitative and quantitative research methodologies.
• A good understanding of research software (such as SPSS) and, ideally, SQL.
• A record of distilling research findings into practical guidelines.
• Experience of communicating your findings in a range of forums.

35 hours per week / Permanent

Remote Working / UK Flexible

Closing date: 25th October 2020

Interview date: w/c: 2nd November 2020

The Evaluation & Impact Officer is responsible for managing the monitoring and evaluation of a wide range of end of life care services delivered by Marie Curie. This will include using your qualitative and quantitative analytical skills to provide insight into what these data mean for the charity.

With an expertise in analysis, evaluation techniques, qualitative and quantitative research and survey methodologies, you will have the ability to present information clearly, concisely and appropriately for an intended audience, both in writing and in person.

Proven track record of collecting, analysing and presenting evaluation data to a high standard along with formal training in quantitative and qualitative research methods are essential.

Your covering letter should tell us why you want this role and how you meet the requirements of the job description responsibilities and person specification.

Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

This role will be subject to receiving a satisfactory standard criminal record check.

We reserve the right to close this vacancy early. Agencies need not apply.

Kew Foundation’s Business Services team brings together expertise in fundraising systems, insight and data analytics, gift processing, data protection, campaign management and prospect development, with the purpose of enabling effective fundraising.

As we are preparing to embark on a major fundraising campaign, the Research Manager will play a key role in our efforts to grow income, reach new audiences and make a contribution to a programme of activities from project evaluation, to prospect identification and pipeline development. 

Kew is the world’s leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.

We want a world where plants and fungi are understood, valued and conserved – because our lives depend on them.

We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone. 

We are looking for an experienced and confident researcher, with demonstrable experience in prospect development and a track record in providing prospect assessments to join us. A great communicator, you will be comfortable providing strategic advice to fundraising colleagues across all seniority levels, including on effective development and management of portfolios.

The Research Manager role is key in preparing Kew for a successful fundraising campaign and will have the opportunity to work with a wide range of stakeholders, using fundraising acumen to match funding needs to the right audience, whether that is individuals or organisations. Strategic thinking, strong relationship management skills and the ability to work with stakeholders and design clear briefs are for these reasons essential for this role.

Being part of a team with ambitious targets and a mandate to set strong foundations for the future, you will be a committed team player who is able to work with others to find solutions to challenges, as well as take ownership of your own projects.

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well access to our own beautiful gardens at Kew and Wakehurst.

If you are interested in this position, please visit our website for more information and to apply.

Closing Date: 25/10/2020

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

No agencies please.

Phoenix Futures is looking to recruit a passionate and solution focussed Communities Engagement Team Manager as part of our Building Futures service at HMP Pentonville.

As a Communities Engagement Manager you will have up to date knowledge and understanding of the support available in the community for our service users upon release. You will have line management duties and will be responsible for representing our service in a variety of multi-stakeholder meetings. You will develop Through the Gate and Family support initiatives and will be confident in building and maintaining relationships with internal and external partnership agencies in order to fully support the client through their recovery. 

As an individual, we are looking for someone who is self-motivated and good problem solver who can work on their own initiative, and as part of a team. You will need excellent communication skills and the ability to navigate challenging situations with a solution focused approach.

Successful candidates will be dynamic and forward thinking with keen insight into transition of care from custody into the community. The ideal candidate will have experience of line management, safeguarding and working with vulnerable adults presenting with substance, alcohol and associated issues.

The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Join us and we will support you to contribute to the creative development of our treatment and recovery approach to meet the needs of our service users, our commissioners and stakeholders. You’ll also have access a range of learning and development opportunities to support your personal and professional development.

Impact Manager (2 roles)

Position: Permanent

Salary: Competitive

Deadline for applications: Open until filled

The position:

Our client is a well-established, leading finance institution.  These vacancies will join the Impact Management team and will work with investees to enhance their impact.  You will support the development of impact-led investment strategies, define the monitoring plan for each investment, assess how investments are performing and support the continual development of the organisations impact management framework.

Requirements:

• You will have a strong academic background with ideally a Masters in Economics, Development Economics or equivalent
• You will have previous experience in development impact or private sector development and will have worked in developing countries.
• Excellent project management experience.
• You will have experience in either intermediated investments OR the infrastructure sector (with a strong understanding of the challenges resulting from climate change).
• You will have management experience, including building cohesion, driving productivity and organising teams to meet deadlines.

Who we are:

You can be forgiven if you’ve never heard of us before. We think we’re pretty unique here at the Coal Authority where we are making a better future for people and the environment in mining areas.

We’re a great bunch of people to work with. We all have a united passion and desire to live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important. There are a number of benefits that you’ll access being a part of our inclusive team including flexi time, 27.5 days holiday (with an additional 6 days flexi time), civil service pension scheme, gym membership contribution, and professional membership.

About the role:

As Research Manager you’ll help connect the organisation to what’s happening externally to inform strategy and engagement.

You’ll undertake and manage research into activities taking place across a wide range of our stakeholders and support work with ministers, elected mayors, MPs, MSPs, MSs, chief executives and directors.

You’ll work closely with colleagues to understand our current relationships and ensure information is recorded and managed effectively.

As Research Manager you’ll also work with us to develop and manage a small and productive team.

This role will be working from home initially, after which time there’s flexibility to work from home for part of the week.  

About you:

With experience in undertaking research, analysing results and providing recommendations to others you’ll bring new insights from the external environment to help us create a better future from our mining past.

You’ll have an eye for detail and the ability to work at pace to deliver real results for the communities we serve.

A positive team worker who works well with others, you’ll naturally have an interest in people and helping them to develop – so even if you’ve not managed a small team before we’d like to hear from you. We’ll work with you to take that first step and give you access to a range of learning and development opportunities.

Working at the Coal Authority:

Equality, Diversity and Inclusion:

The Coal Authority is committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people with the required skills and experience, from different backgrounds, cultures, ethnicities and beliefs.  Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive. We offer a guaranteed interview for candidates with disabilities who meet the basic selection criteria.

If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the HR team.

Other essential information

Schedule:

Application closing date: Thursday 29th October 2020

The Coal Authority is currently following all required social distancing practices during our recruitment process.

Application outcome:

Only candidates invited to interview will be contacted. If you have not heard anything within 2 weeks of the closing date, please consider your application unsuccessful.

Security:

Successful candidates must pass basic security checks and will be subject to UK Immigration requirements. 

Financial Harm Manager

Full time at 35 hours
Blend of office and home working, UK
Salary: £35,000 - £42,000 Dependent on experience
Fixed term until: end September 2022

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms. Year on year, around 70% of callers to the National Gambling Helpline mention some level of gambling debt and/or financial hardship. Although the link between gambling and financial harm is well established, work must be done to better understand the complexities of the issue, and shape innovations to mitigate harm. Our Gambling Related Financial Harm (GRFH) programme works to influence positive cultural change in the industries that affect the journey of a problem gambler.

GamCare are recruiting for a Financial Harm Manager who will lead our existing GRFH project, building on the success of our first year. In addition to project oversight, the post holder will focus on three main workstreams:

• Maintaining and expanding our stakeholder network of staff from financial services, gambling businesses, money guidance organisations, and gambling support service, in order to mitigate gambling related harm in their customers
• Co-ordinating “insights workshops” that amplify the voice of lived experience (those who have been affected by gambling harm) and drive cross-sector action on specific, real-life issues related to gambling related financial harms
• Developing best practice guidance for relevant industries, to encourage consistency in approaches to reducing gambling related financial harm

This project offers an exciting mix of policy work, lived experience insight, and innovative thinking. This all works toward change which makes a real impact on those impacted by GRFH and their families.

The post holder will have experience of working with high-level stakeholders across one or more of the following industries; financial services, gambling businesses, gambling support services, money guidance services. This project also amplifies the voice of lived experience, so a genuine curiosity in and appreciation of the of people impacted by gambling harms is a must. Excellent facilitation skills are required to engage a diversity of viewpoints and experiences.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <NAME OF VACANCY>

Please note that if the subject is not correct, you may not receive a confirmation.

For further information, please contact Julia Fazackerley, Head of Development.

Please note we do not accept CVs.

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications: Wednesday 28 October at 9.00 am

Interview dates: 9 November 2020

Interviews will be held via video conference

The Impact and Learning Manager is responsible for leading evaluation and research for the charity and distilling learning into key insights that will help to set our policy agenda and inform future activity through programme and product design.

Could it be you?

As a participant of the Paul Hamlyn Foundation Teacher Development Fund we partnered with Sound Connections and Birmingham City University to undertake in-depth evaluation of our programmes. We are looking for someone who can use this base of evidence as a launch pad for a new standardised evaluation framework for Voices Foundation and for targeted, deep-dive research projects.

You will have a strong track record in designing, delivering and analysing evaluation frameworks, systems and methodologies. You will be able to build strong relationships with schools and Multi Academy Trusts and to successfully manage research and evaluation partners. You will also have the capability to collaborate closely with the Programme Manager to design and develop our programmes and interventions and ensure effective implementation.

You will be curious and creative. You will understand how evidence can add value to an organisation and support change for children and teachers. You will be a confident team player with exceptional communication, analytical, relationship management and workload management skills. You will have experience in managing budgets and to contributing to organisational strategy and policy.

Salary: £30,000 per annum

Term: Permanent
Hours of Work: 35 hours/week (Mon-Fri, 9.30am-5.30pm)
Holiday: 25 days plus statutory holiday
Reports to: CEO

The Opportunity

GlobalGiving seeks a highly skilled project manager to organise and coordinate a multi-stakeholder, action research programme. The programme is focused on exploring civil society structures and approaches to encourage philanthropy that is community-led. You will have experience of project managing high value aid projects, ideally with USAID (or similar) funding, and have excellent communication skills to lead on partner liaison, content creation and dissemination of learning. You’ll need to be adaptable (especially considering the context of COVID-19) with a sharp focus on achieving defined results. You’ll manage an innovative programme that will be primarily implemented by a local team in the Philippines, and work with at least two consortium partners, the USAID Mission in the Philippines, and GlobalGiving’s project team. The Senior Programme and Consortium Manager will interact with GlobalGiving’s wider teams in the Philippines, London and Washington DC, particularly with the Evidence and Learning team. 

The Senior Programme and Consortium Manager will be responsible for coordinating the inception, start-up, implementation and evaluation of the two year USAID funded project called Assets, Agency and Trust, that is the culmination of a project designed with two consortium partners (Global Fund for Community Foundations and Nonprofit Finance Fund), the USAID Mission in the Philippines and others. Through the duration of the project, you’ll ensure the project is delivered to a high standard, develop engaging content and disseminate learning to ensure research impact is sustained beyond the life of the project. 

The Programme: Assets, Agency and Trust

GlobalGiving (the consortium lead) and its consortium partners (Global Fund for Community Foundations and Nonprofit Finance Fund) strongly believe that community ownership is key to sustainable development and that resources generated by and for a community can create durable and thriving societies. Assets, Agency and Trust aims to explore existing and emergent forms of Civil Society domestic resource mobilisation in the Philippines through the lens of Community-Led Philanthropy. Through action research, networking and dialogue, fundraising and philanthropy pilots, and institution strengthening, we aim to generate evidence on how different civil society actors can change in order to encourage locally-owned development solutions. This programme is funded by USAID as part of its Local Works initiative. 

The Role

The Senior Programme and Consortium Manager will provide programme governance coordination in collaboration with the in-country Chief of Party Program Lead (who will be based in the Philippines and who will provide day-to-day field-based project management and be the primary point of contact with the USAID Philippines Mission), work with the project team to produce and disseminate high quality research content, and develop external communications strategies. The Senior Programme and Consortium Manager will report to the Executive Lead (who is the Global Lead for Evidence and Learning at GlobalGiving).

Main Responsibilities:

Project and Consortium Management

• Provide in depth programme oversight and ensure effective programme operations, including consultant hiring and project management processes

• Ensure effective coordination of the consortium members so that the programme is implemented in an efficient manner and delivers a coherent and useful body of evidence and learning

• Work closely with the in-country Program Lead (Chief of Party) to ensure they are set up to manage and account for all research, meetings and technical activities in country

• Provide line management to the Research and Learning Specialist for this programme

• Support the recruitment of suitable consultants as required

• Develop and maintain a thorough knowledge of community philanthropy, fundraising, within the project context and broadly, and remain active in wider sector dialogue on these topics

• Engage with other consortium partners and stakeholders to deliver activities.

• Support the authorship of action research reports and ensure they meet required standards

Programme Governance

• Coordinate and lead international steering committee meetings, attend project meetings and ensure excellent project management documentation 

• Ensure high quality narrative and financial work plans and reports, grant management, monitoring and evaluation, linking and learning, and financial management - in collaboration with other team members

• Work with colleagues, ensure all necessary partner due diligence is completed and recorded

• Ensure all contractual obligations are being met including, for example, that safeguarding training is conducted for all staff working on the project

• Be the primary internal contact point for the programme at GlobalGiving and attend and present at staff meetings to share progress, learning and challenges

• Prepare regular progress reports for key stakeholders 

• Be responsible for effective internal communications to ensure key project learning feeds into GlobalGiving’s wider strategy to deliver on its mission to transform aid and philanthropy to accelerate community-led change

• Coordinate with other departments within the organization to ensure project and funder administration is delivered with excellence 

Strategic Communications

• Develop and implement an external communications strategy for the programme 

• Contribute to reports and other external communications

• Produce engaging content for external audiences

• Be an external spokesperson for the project, representing GlobalGiving and the programme at meetings, events and conferences 

• Ensure strategic connectivity between this programme and other sector initiatives to increase the programme’s impact

Other

• Support colleagues (in London and globally) on other activities from time to time

Person Specification:

We are looking for a dynamic, detail-oriented and passionate person to join the team. Specifically, we are looking for someone who has had experience of setting up and working on programmes funded by aid agencies, who can also be creative, flexible and down-to-earth when it comes to project delivery. You’ll be working with stakeholders in different countries so cultural sensitivity and understanding is a must. Please note the qualities we are looking for below and make reference to your experience and skills in your cover letter and application questions.

Experience:

1. 10+ years project management experience: setting up, managing and monitoring high value, complex social sector projects.

2. Experience working on projects funded by aid agencies with a strong familiarity of government mechanisms, policies, guidelines and restrictions (ideally with USAID).

3. Experience working in partnership or multi-agency consortia with demonstrable interpersonal skills.

4. Experience working with remote teams and using digital tools as the project will require regular contact with people in the US, the UK, South Africa and the Philippines, and line managing staff, ensuring they deliver their best and grow professionally.

5. Experience managing or working on action research projects for social change and/or in the philanthropy space is an advantage.

Capabilities:

1. An exceptional project manager who can work at pace, bringing a diverse group of people and organisations together to effectively implement a complex project.

2. Demonstrable ability in administration, financial management, award compliance and sub-award management, and tracking activity performance and costs.

3. An eye for detail who can develop and keep meticulous records and documentation, with the ability to analyse written and numerical data to draw out insights effectively.

4. A problem solver who is undaunted by complex projects and issues that may arise, who is able to resolve issues swiftly and collaboratively.

5. Knowledge of the international development, charity, or social sectors more broadly.

6. A passion for the project concept of community-led change, ideally with an understanding and experience of the philanthropy sector.

7. A strategic communicator able to develop effective strategies to reach diverse audiences, produce engaging content and reach into networks to ensure content is disseminated.

8. An excellent writer, fluent in English, able to produce engaging research reports for the intended audiences, edit writing, and provide constructive feedback.

9. Comfortable with digital technology for communication and management.

10. Able and willing to travel internationally (the Philippines and the US) 

11. Willing to work flexible hours to ensure connection with colleagues in the Philippines, UK and USA.

12. Ability to communicate in Filipino will be beneficial.

About GlobalGiving

GlobalGiving exists to transform aid and philanthropy to accelerate community-led change. Our aim is to develop an alternative model for philanthropy and development that put communities in the lead. You should be motivated by our mission to do development differently. We are driven by our values: to never settle, remain always open, commit to wow our partners, and listen, act, learn so we innovate and strive for the best.

You will be part of a small but mighty team based in London, with colleagues based in the United States and China and consultants in Mexico, China, Tanzania and the Philippines. We care about using our time, talents, and energy to change the development system by putting people first. We use technology to connect resources and people globally and nurture social connections formed both online and in person.

To apply, complete the questions and submit your CV and a one page cover letter that addresses why you are interested in this role and your suitability, including examples from your experience. 

The deadline to apply is 2nd November 2020 at 9am BST. The first round of interviews will take place from 12th - 16th November, followed by the second team Interviews from 23rd - 24th November and the final meeting with the CEO on 27th November 2020. Please state in your application if you are unable to make any of these days for an interview. 

Note: Candidates must already have the full legal right to work in the UK without restriction prior to application and be present in the UK for the duration of the term of employment.

We are an equal opportunity employer and value diversity in our organization. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PLEASE APPLY WITH A CV & COVER LETTER

MAIN SUMMARY OF ROLE: 

By working collaboratively with communities, The Royal Naval Association aim to bring veterans together, including working age veterans, and provide sustainable welfare programmes to create social interaction, combat loneliness and enable stronger and more resilient communities.

The role is responsible for the development and delivery of welfare services that support Royal Navy veterans and Royal Naval Association members to live well in and around their homes and community. It will be responsible for developing and expanding a befriending service and will lead on working closely with partnerships supporting the delivery, including internal staff, external partners and funding partners, offering to help develop programmes and services that support members and veterans to improve their wellbeing.

The role will develop the portfolio of work in the fields of telephone and group befriending support services, and projects aimed at combatting mental health, isolation and working with vulnerable adults to ensure that they are supported and connected.

The Welfare Programme Manager will be responsible for delivery of welfare programmes, assist in funding applications, development of member user pathways and service partnerships. The role will oversee the volunteer Welfare Officers and work closely with telephone triage and Knowledge and Insight to ensure ease of access to the service for people to self-referral and agencies to access on behalf of other. It is essential to understand the funding landscape relevant to this programme of work and service delivery requirements.

Main responsibilities:

• Work with the CEO to develop a service in line with wider identified issues to support veterans.
• Identify methods and potential funding, to develop approaches to supporting people in the immediate delivery and restoration phase of Covid to live well.
• Working closely with the Royal Navy Royal Marines Charity (RNRMC) Volunteer Manager and service providers to ensure pathways are clear.
• Working closely with the RNA Communications Manager to communicate welfare support for members and Royal Navy veterans.
• Develop service governance including volunteer and service user pathways, protocols, safeguarding policy with relevant partners
• Help support a robust data collection and reporting on service impact.
• Lead on engaging internal and external stakeholders as part of a collaborative approach to identify new ways of supporting lonely and socially isolated adults and raising awareness and access to the service(s).
• Work proactively with key partners to ensure funding opportunities are maximised.
• In conjunction with the RNRMC volunteer co-ordinator, support the supervision and development of the volunteer workforce
• Provide support to evaluation work particularly in relation to sending out correspondence to funders where reporting is required.
• Maintain thorough records of all projects and keep project plans up-to-date.

PERSON SPECIFICATION

Essential

• Experience of working within the charity sector
• Understanding of welfare and beneficiary need.
• Experience of responding to enquiries from people in need, by telephone and email
• Understanding and empathy with the aims of the Royal Naval Association 
• Experience of supporting project work, including coordinating / managing projects. Meeting deadlines and prioritising workload
• Writing and Reporting – writing clearly and succinctly, in a well-structured and logical way
• Ability to set up and collate monitoring data to support the demonstration of impact.
• Understanding of charity finance or experience of working with budgets
• Specialist knowledge of developing service protocols, safeguarding and supporting vulnerable adults
• Adhering to Principles and Values – upholding ethics/values, demonstrating integrity and promoting and defending equal opportunities
• Proven IT skills including use of Microsoft Outlook, Word, and Excel. Demonstrate potential and willingness to learn other applications.
• A positive, willing and cheerful attitude and demeanour to ensure exceptional customer service is delivered.

Desirable

• Experience of CRM Database use.
• Understanding of HM Forces and the Services environment.
• Deciding and Initiating Action – taking initiative, working under own direction and taking responsibility where appropriate
• Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas
• Analysing – analysing data and information, making rational judgements and analyses
• Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic
• Learning and researching – rapidly learning new tasks and managing knowledge

Education & Qualifications

Essential: Education to at least 5 GCSEs (Grades A-C) or equivalent (including Maths and English).

Desirable: Degree or equivalent qualification.

Skills/Aptitudes

Essential:

• Flexible and adaptable, able to juggle a range of different tasks to meet deadlines.
• Ability to remain positive and create a professional reputation for the RNA.
• Highly developed and effective interpersonal and communication skills.
• Proven ability to be accountable and use initiative.
• Ability to work both alone and as part of a team.
• A willingness to learn new skills and working systems.
• Exceptional organisational skills.
• Managing and storing electronic and paper documents in a well-ordered filing system, ensuring appropriate processes are in place to maintain secure record keeping and data protection.
• Ability to complete tasks within a structured work plan with minimal supervision and direction.
• Commitment to high quality service and efficiency in all aspects of the organisation’s operations.

This is an exciting opportunity to be involved in transforming homelessness services and
policy in a way that is shaped by the experience of people who are homeless. As part of Groundswell’s Insight and Action team you will embrace participatory methodologies and play a key part in driving forward Groundswell’s new Participation Works strategy with a particular focus on changing practice and challenging policy based on the insight from people with experience of homelessness. The Campaigns Project Manager will work across the wider Groundswell team with a focus on disseminating research findings and turning insight from research and frontline delivery into interventions and campaigns. They will play a part in further developing our approaches and embedding lived experience at the centre of creating meaningful systems change.

The main part of this role will be to oversee Groundswell’s ‘Benefits for Health’ initiative that focuses on improving access to welfare benefits and better health outcomes for people experiencing homelessness. The initiative, funded by Trust for London, is delivered over three-years and includes an insight gathering phase followed by a system change agenda. A good knowledge of the benefits systems will be a strong advantage in delivering this project.

This is a new role at Groundswell and the successful candidate will have the opportunity to shape new approaches and develop a stream of work. They will need to be proactive and flexible in their approach to their role.

We encourage people with experience of homelessness or related issues to apply for this role.