Insights jobs

To deliver Think Active’s marketing and communications activity, helping to raise and position the organisation’s profile. 

You will be responsible for creating high-quality, engaging content across our platforms, whilst ensuring brand consistency. Collaborating across the organisation, the Marketing and Communications Manager will transform initiatives into compelling stories that promote the role of physical activity and sport in improving lives across Coventry, Solihull, and Warwickshire. 

Excellent project management skills are required to manage the range of work that the marketing team are responsible for.

 KEY ACCOUNTABILITIES  

The Marketing & Communications Manager is accountable for: 

Marketing Execution 

• Deliver the annual marketing and communications plan. 

• Ensure activity and campaigns align with organisational priorities. 

Content Creation & Storytelling 

• Produce high-quality written, visual and digital content. 

• Translate complex projects into accessible, engaging stories. 

• Maintain a consistent tone of voice and message. 

Brand Ownership 

• Ensure consistency of the Think Active branding across internal and external communications. 

Digital Performance 

• Manage website, social media and digital platforms. 

• Use insight and analytics to improve engagement and reach. 

• Work closely with Partnership Managers and internal teams to amplify their work. 

• Support newsletters, campaigns and stakeholder communications. 

Event Marketing Support 

• Provide marketing and planning support for events and campaigns. 

Inclusion & Accessibility 

• Ensure communications are inclusive, accessible and aligned with our EDI principles. 

Project Management 

• Plan, prioritise and deliver multiple marketing projects efficiently. 

PERSON SPECIFICATION  

CORE VALUES

The post holder must demonstrate: 

• Integrity, transparency and accountability. 

• Passion for physical activity and social impact. 

• Kindness, respect and appreciation for others. 

• Commitment to inclusion and equality. 

SKILLS & EXPERIENCE 

Essential 

• Proven experience in a marketing and communications role. 

• Strong copywriting and storytelling ability. 

• Experience managing websites (WordPress) and social media platforms. 

• Ability to manage multiple projects and priorities. 

• Strong organisational and project management skills. 

• Excellent verbal and written communication. 

• Ability to work collaboratively across teams. 

• Proficient in Canva and Microsoft Office. 

• Strong attention to detail and accuracy. 

Desirable 

• Degree-level qualification in marketing or communications. 

• 3+ years in a similar role. 

• Experience using data and analytics to measure impact. 

• Experience in charity, public or community sector. 

• CRM familiarity. 

• Knowledge of data protection best practices. 

BEHAVIOURAL TRAITS 

• Proactive and self-motivated. 

• Professional and trustworthy. 

• Collaborative. 

• Purpose-driven. 

TECHNICAL & PRACTICAL REQUIREMENTS 

• Willingness to work occasional evenings/weekends. 

• Ability to travel across Coventry, Solihull and Warwickshire. 

• Comfortable working in a hybrid environment. 

Amna is looking to engage a qualified company or research institution to deliver high-quality, timely, external evaluation services in support of Amna’s System of Care Pilot. 

Please note that compensation will be benchmarked and weighted according to the cost of living and market standards in the country where the candidate currently resides

Contract: 8-month fixed term maternity cover, full time - 37.5 hours per week

Salary:  £25,787 - £27,886 per annum

Location: Southampton, SO30 2HL

Closing date: Wednesday 18th February 2026

Interview date: Thursday 26th February 2026 

We’re looking for a passionate and driven Assistant Manager – Client Services to join our team at the Southampton rehoming centre and help lead our work supporting people and pets. If you have a talent for delivering outstanding customer service, strong people management skills, and a genuine love for animal welfare, this is your opportunity to make a meaningful impact. This is a fixed term role until 30th September 2026.

More about the role

Our Southampton rehoming centre plays a vital role in supporting animals and their people, with on-site kennels and a cattery providing direct care and rehoming services. As part of a compassionate and dedicated team, you’ll help oversee day-to-day operations, support our clients, and ensure we’re making a positive difference in the lives of pets and their owners every day.

As Assistant Manager – Client Services, you’ll be at the forefront of this work. You’ll:

· Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support

· Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey

· Use data and insights to shape services and continuously improve client experience

· Collaborate with the local leadership team to meet targets and drive pet welfare outcomes

· Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care

This is an 8-month maternity cover position until 30th September, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.

At our Southampton rehoming centre, we provide onsite accommodation for pets in our care 24/7.  Overnight shifts are usually undertaken by team members who live on site.  Occasionally you will be expected to carry out night checks when the resident team members are either not working or away for a period of time.

About you

You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not.

As a people manager, you're confident in leading by example, setting expectations, and ensuring your team has the support they need to succeed.

A natural leader, you bring out the best in your team, supporting and coaching them to grow. You're calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life.

Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.

Knowledge, skills, and experience

· Significant experience of managing a team.

· Experience in delivering high level customer service.

· Experience of working in a fast-paced environment.

· High standard of verbal and written communication.

· Proven decision-making ability.

· Current full driving license.

· The ability to demonstrate, understand and apply our Blue Cross Values 

It would be great (but not essential) if you also had: 

· Performance management and improvement experience.

· Understanding of safeguarding issues.

· Experience of admission and adoption processes in a rescue environment. 

Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need. 

How to apply 

Click the apply button below and complete the online application process before the closing date Wednesday 18th February.

We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:  

· Enhanced annual leave entitlement: 30 days plus bank holidays   

· Pension scheme with enhanced employer contribution

· Health cash plan 

· Life assurance

· Unlimited access to an employee assistance programme 

· Programmes for physical and mental wellbeing support 

· Free access to GP via MetLife 

· Recognition scheme Annual volunteer days

· Claim for professional fees 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

At Alzheimer's Society, we're a team of advisors, supporters, fundraisers, researchers, and advocates, united by one purpose: to make life better for everyone affected by dementia. Everything we do must be worthy of that purpose. That's where you come in.

Please note that the internal post title will be known as Company Secretary and Governance Lead.

We're looking for a Company Secretary and Governance Lead to play a vital leadership role in ensuring our registered charity operates to the highest standards of governance, transparency, and integrity. This isn't just about compliance. It's about enabling an organisation to do its best work for the people who need it most.

Reporting directly to the Chief Operating Officer and working closely with the Chair of the Board of Trustees, Chief Executive, Executive Leadership Team, and Board Committees, you'll shape and strengthen our governance framework, creating the conditions for confident, informed decision-making that supports delivery of our strategy and our impact. If you're a strategic governance leader who combines technical expertise with strong relationships and a genuine belief that good governance matters, we'd love to hear from you.

Key Responsibilities

• Act as Company Secretary for Alzheimer's Society and its subsidiaries, ensuring compliance with Charity Commission and Companies House requirements.
• Provide trusted, expert advice to the Chair, Board of Trustees, and Executive Leadership Team on their legal, fiduciary, and regulatory responsibilities.
• Oversee governance arrangements, ensuring effective information flow and clear decision-making structures across the organisation.
• Develop and lead a team of governance professionals, fostering a culture of high performance, collaboration, accountability, and inclusivity.
• Lead the design and continual improvement of our governance framework, embedding transparency, accountability, and evidence-based decision-making at every level.
• Serve as Whistleblowing Officer for the Society, championing integrity and openness in all governance processes.
• Support the governance team to deliver efficient Board and Committee meetings, forward planning, and statutory reporting.
• Build strong relationships across the organisation, helping teams see governance and compliance as enablers of effective, ethical leadership, not obstacles to it.

About You

You're a confident, collaborative leader who brings professional rigour without losing sight of people. You know how to advise senior leaders with authority and earn trust at every level. You can hold the big picture and the detail at the same time, and you genuinely care about the organisation you work for.

We're looking for someone who can:

• Demonstrate a strong track record of advising Boards and senior leaders on governance, compliance, and organisational risk.
• Bring excellent knowledge of charity law, company law, and the UK governance landscape.
• Communicate complex information clearly and credibly, whether to lawyers, trustees, or people who've never read a governance report in their life.
• Lead with authenticity and integrity, building trusted relationships across all levels.
• Drive continuous improvement, simplifying processes and fostering a culture of learning and accountability.
• Lead and develop a small team, championing their collaboration and professional growth.
• Model Alzheimer's Society's values of Determination, Better Together, Compassion, and Trusted Expertise in everything you do.

This role is home-based with occasional travel across England, Wales, and Northern Ireland.

Important Dates:

• The deadline for applications is 23:59 on Sunday 1st March 2026.
• Interview invites will be issued from 2nd March 2026.
• First stage interviews will take place across W/C 2nd March and 9th March 2026.
• The Involvement (lived experience) Panel will take place W/C 16th March 2026.
• The Competency Panel interview will take place at our Crutched Friars London office, with dates to be confirmed.
• Shortlisted candidates will have the opportunity to meet virtually with our Chair of the Board of Trustees prior to any offer of employment.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.

Purpose of the Role

The Digital and Operational Lead will lead the development and day-to-day delivery of the eoa’s digital systems including our AMS and SSoT (iMIS) and member community platform (Thrive by Higher Logic), operational infrastructure, and working environment (office and WFH).

The role will ensure the smooth running of core business systems and services, embedding a data-driven, member-focused approach and supporting the delivery of our ambitious sector growth strategy.

Role Summary

• Contract: Permanent
• Hours: 37.5 hours per week
• Location: Manchester (hybrid). You will be expected to attend the office at least twice per month, and more often where needed
• Salary: £35,000
• Pension: Up to 7% employer pension match (from year 1 anniversary)
• Annual Leave: 30 days leave + bank holidays
• Reports to: Membership & Operations Director
• Management of:N/A

Key Responsibilities

Systems, Technology, and Intelligence

• Lead the delivery, development, and optimisation of our digital infrastructure, including implementation of AI, liaising with suppliers and internal stakeholders to ensure business critical systems are maintained, secure, and future-proofed.
• Drive creation and delivery of seamless, engaging digital experiences that support member acquisition and retention, and generate measurable ROI.
• Ensure high digital adoption among staff and members while championing the use of iMIS (the eoa’s AMS) as a single source of truth.
• Ensure high quality data management practices and support teams in using data for business insight and decision-making.

Business Operations 

• Lead on all office and work from home functions including service provision, maintenance, insurances, H&S, and contracts with suppliers and landlords representatives.
• Support delivery of our people and culture strategy.
• Oversee our people processes including recruitment, onboarding and offboarding, staff contracts, holiday and absence records.
• Maintain accurate documentation and ensure regular reviews of safety and operational processes.

Knowledge, Experience, and Attributes

• Confident using and maintaining digital platforms and systems (e.g. CRM, AMS, online communities, IT tools).
• Skilled in using digital tools, and in interest in implementing AI, to improve operational efficiency and UX.
• Data-literate, with experience supporting colleagues to use systems for data-led decision making.
• Experience in change management or embedding new systems or processes across an organisation.
• Confident in supplier and stakeholder coordination to deliver on agreed service levels.
• Experience in operations, office coordination, or systems support within a membership body, charity, association, or SME.
• Knowledge of people and culture practices in small teams.
• Knowledge of health and safety compliance in an office setting.
• Strong organisational and problem-solving skills, with an ability to prioritise and deliver against competing deadlines.
• Knowledge or interest of employee ownership and experience working in a purpose led organisation.

What Constitutes Success in This Role?

Success in this role will mean delivering high performing digital systems that enhance member experience, strengthen engagement, and enable growth through smarter use of data. Strong supplier relationships and effective cost management will demonstrate tangible impact. Day-to-day operations will run smoothly, with efficient support for hybrid working and the seamless delivery of core operational services.  

Key outcomes for the role

• Outcome: The eoa office and WFH environment is well managed, safe, and compliant with the relevant legislation and standards.
• Measure: All compliance checks (e.g. risk and DSE assessments) completed on time and documented, with no compliance breaches.
• Outcome: High- performing and future-proof digital infrastructure. All core systems are integrated, meet user needs, are stable and secure.  
• Measure: Resolution of critical issues within agreed SLAs; positive feedback from staff and key users in staff and member satisfaction surveys.
• Outcome: Member experience streamlined, engaging and user-friendly digital interactions with the eoa.
• Measure: Member satisfaction with digital services has an NPS of 40 in annual member survey; measurable improvement in digital engagement metrics.
• Outcome: New system functionality, updates or digital solutions are introduced on time, on budget, and with high adoption by staff and members.
• Measure: 100%+ internal adoption rate for new systems or features; post-implementation review shows on-time delivery and positive ROI or user feedback.
• Outcome: eoa uses accurate, timely data from a single source of truth to inform decisions and improve member services.
• Measure: All teams actively using iMIS data to report on KPIs or inform decision-making; data quality score (e.g. % of complete member profiles) reaches 85%.
• Outcome: Contracts with digital and operational suppliers deliver value, performance and are aligned with organisational priorities.
• Measure: Supplier contracts are delivering on time and budget, with at least 90% supplier performance rated satisfactory or above.

How to apply

To apply, please submit:

• A two-page CV
• And and one of either:
  • Cover letter setting out your motivation, approach, and what you will bring to the role
  • Video (maximum 10 minutes) setting out your motivation, approach, and what you will bring to the role

Applications should be submitted before 9:00am 2 March 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.

Interviews will be in Manchester w.c. 9 March 2026.

The eoa welcomes applications from people of all backgrounds, particularly those who are under-represented. We recruit based on values, skills, and contribution to our purpose.

Job Title: Senior Product Officer

Directorate: Engagement and Fundraising

Department : Public Engagement

Salary: £34, 582 - £38,425 + £3,366 London weighting or £500 Home Working allowance as applicable

Contract type: Permanent

Location: Hybrid worker at London Office or remote worker based in the UK

Date: January 2026

Context and Background

The NSPCC's mission is to end cruelty to children. Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Income Generation team to get out there and bring in the funds we need to protect children and prevent abuse. We’ve been here for children for over 100 years. From our campaigns to our services - we strive to make a difference in everything we do.

The Senior Product Officer , will work in the Engagement and Fundraising directorate, responsible for all fundraising from individuals at the NSPCC. The Legacies and Products team sits within this directorate and is responsible for management, and innovation across the products portfolio. Reporting to the Fundraising Manager – Products, this role will be responsible for overseeing the development, fulfilment, and delivery of the NSPCC's new and existing fundraising pr oducts, helping us achieve the highest le vels of engagement from both new and existing supporters.

The successful candidate will lead on the delivery of our Regular Giving programme, Online Shop, Weekly Lottery and Raffle, Pay Roll Giving scheme, Sponsor A Call, development of new fundraising products, and may work on other products as required. As Senior Product Officer , not only will the work you do make a real difference to people's lives, but be provided with opportunities to develop your fundraising skills whilst working alongside a sector leading team.

Join us at this exciting time and you'll discover opportunities to grow, overcome challenges and a develop a shared purpose that'll bring the best out in you. You'll also get to find your own way to make a difference that means more, and that impacts millions of young lives. Wewant to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working and this role can either be based from home or on a hybrid basis from our London office.

Equality, Diversity and Inclusion (EDI) is at the heart of what we do. At the NSPCC, we understand how important it is that our workforce is representative of the people we support and who support us. We believe that every individual has the right to be th eir true self and to live a full life without prejudice, fear or barriers. This is the starting point for all our commitments and actions and underpins our commitment to be there for all children.

We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working and this role can either be based from home or on a hybrid basis from our London office for 1 -2 days per week

Job purpose

• To support the Fundraising Manager or lead on, the development, delivery and innovation of new and existing fundraising products and propositions
• To work closely with a range of internal stakeholders and external suppliers to ensure all products are developed and fulfilled to the highest standard
• To support and lead meetings attended by a variety of internal and external stakeholders
• To draft informative papers, business cases and strategy documents which support and articulate product objectives
• To create, populate and manage ongoing numerical reports articulating the performance of products, projects and campaigns
• To support the Engagement Delivery team promote our products to new and existing supporters, in the development of campaigns which

Key relationships - Internal

1. Reports to and supports the Fundraising Manager (Products), deputising where necessary
2. Works closely with the other Senior Products Officers across the Legacies and Products team
3. A member of staff in the Public Engagemen t department
4. Works with the other stakeholders to gain insights which inform and support fundraising activity
5. Works with staff in other NSPCC functions, such as Services for Children and Young People, Supporter Care, Communications and Public Policy, as necessary to further fundraising relationships

Key relationships - External

1. Works with the NSPCC’s current and potential supporters, volunteers and/or suppliers, stewarding relationships that support fundraising activity
2. Works with the suppliers and vendors (printers, creative agencies, web developers, External Lottery Managers, postage providers) who develop and fulfil our products and campaigns

Main duties and responsibilities

1. Work with the Fundraising Manager and Associate Head of Legacies and Products, to develop and deliver new and existing fundraising products
2. To be responsible and accountable for the fulfilment and delivery of fundraising products, both within the Legacies and Products team , and the wider organisation
3. To be responsible for development and delivery of product development roadmaps and project level management information for new and existing products
4. To create and populate numerical reports and models which communicate current and potential product performance. These will evaluate achievement, forecast results and analyse data, helping stakeholders at all levels understand success
5. To support in the management of the Products team’s budget, particularly with the raising of purchase orders, processing of invoices, and securing quotes from suppliers
6. To be a subject expert on fundraising products, maximising income by sharing knowledge, specialist expertise, best practice, and experience with others across the organisation
7. To lead on, collate and present research which provides insight into the work commercial entities and other charities and consequently informs the way we develop new and existing products
8. To work cross -functionally and cross -departmentally, to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC
9. To undertake specific fundraising projects and activities as necessary or as required to support the department’s fundraising objectives, in line with the IS department’s annual business plan and budget
10. To keep up to date on best practice and developments within the charity and products sectors, paying particular attention to changes to fundraising and gambling commission regulations, GDPR and codes of practice.

Responsibilities for all Staff within the Engagement and Fundraising directorate

1. To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures to ensure all records are up -to-date and accurate.
2. To actively participate in regular department and team meetings contributing to strategy, discussions, and decisions which in the long term will be beneficial to the NSPCC’s development of fundraising activities.
3. To maintain an awareness of own and others’ Health and Safety and comply with the NSPCC’s Health & Safety policy and procedures.
4. To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
5. A commitment to safeguard and promote the welfare of children and young people

Person specification

Skills and Abilities

1. Highly developed written communication skills to understand, interpret and present complex information in a clear and persuasive way for a range of audiences.
2. Highly developed ability to verbally present information, including fundraising ideas, pitches and project updates to a range of audiences in a clear, inspiring and confident way to achieve desired outcomes.
3. Ability to collate complex numerical and financial data from various sources, analyse findings present them in an easily digestible format
4. Have excellent time management skills, regularly managing conflicting priorities and working to deadlines for multiple products, projects, and campaigns.
5. Proven ability to build, manage and develop strong relationships with stakeholders within the organisation and externally – where necessary, successfully negotiating to achieve desired outcomes.
6. Be able to work both individually, with the Fundraising Manager and as part of the team – working in both leading and supporting roles as necessary
7. Proven ability to think creatively and innovatively both in solving problems, project management and in the development of product innovation.
8. Experience of success in a customer led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service. Where necessary, corresponding with customers directly .
9. Experience in using Windows-based software packages including word processing, spreadsheets, e-mail and the internet, in order to deliver tasks and projects.

Personal characteristics

1. A personal commitment to the fight for every childhood
2. A commitment to high standards of service delivery and customer care
3. A commitment to apply NSPCC’s values and behaviours to all aspects of work.
4. Willingness to work flexibly in approach to work and/or work time requirements

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process ofobtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults. recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance .

Our principles:

• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection processshould ensure the identification of the person best suited to the role and the organisation
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Membership Growth & Engagement Manager (Direct Debit Membership)

Job details:

• London (Hybrid / Field-based across Greater London)
• Fundraising & Membership Growth
• Fixed-term: 12 months with opportunity to renew, dependant on performance. 
• Salary: £40,000

Who we are:

We want to create a world filled with wildlife, and we do this through pioneering community engagement and Rewilding Our Future. For us, rewilding is about rewilding people as well as rewilding nature, reconnecting communities to the natural world and restoring functional ecosystems through habitat restoration and species reintroductions.

From our work to reintroduce beavers to London for the first time in 400 years, to restoring river catchments with water voles, we focus on interventions that create real ecological change on the ground. We support landscape-scale recovery too, from bringing back iconic species such as white storks and working on wider habitat restoration across East Anglia. 

The need

To grow Citizen Zoo sustainably, we need to grow our secure unrestricted income. Our monthly, direct debit membership currently brings in around £10k per year, and we’re aiming to grow this towards £60K per year within the first 12 months (or 1,000 equivalent members), through improved digital acquisition, better retention, and a strong on-the-ground recruitment presence across London.

Who you are

You are an adaptable, entrepreneurial fundraiser/marketer who loves turning public interest into long-term support. You are equally comfortable improving a digital join journey and writing supporter comms, and getting out in the field, setting up a stand at events, speaking to the public and signing people up to monthly direct debits. You thrive working independently, you’re confident working to targets, and you use data to learn fast and improve performance. You’re motivated by building something that compounds: a membership base that grows every month and funds rewilding for years to come.

The Team & The Role

We’re a not-for-profit social enterprise with a team who mostly work from home in London. You’ll work as part of this remote team from home, our shared desk spaces in central London, and out on the ground at events, partner venues and project sites across the city and beyond. You’ll work closely with delivery and communications colleagues to turn audiences (visitors, volunteers, event attendees, online supporters) into loyal members, and ensure members receive a positive, joined-up experience that retains them long term.

What you’ll do

You will own and deliver a data-led membership growth plan that increases acquisition, improves retention, and grows member value (including upgrades from £3 → £5/month over time). You’ll sharpen Citizen Zoo’s membership proposition so it clearly connects supporters to our impact, and you’ll turn that into campaigns and activity that consistently convert interest into monthly direct debits.

Digitally, you’ll create and optimise the online join journey (landing pages, forms and messaging) and run recruitment activity across email and social. You’ll work with agency partners to plan and launch Meta and/or Google campaigns, shape and iterate creative, manage a monthly marketing budget, and improve cost-per-join and conversion rates through ongoing performance monitoring.

For retention, you’ll build joined-up supporter journeys from welcome/onboarding through impact updates, renewal/retention thorough engagement and exclusive membership offerings, upgrade prompts and lapsed reactivation. You’ll use segmentation and insight to keep communications relevant, strengthen the member experience, and reduce churn.

On the ground, you’ll lead in-person recruitment across Greater London at events, fairs, community days and partner sites, setting up an effective stand, engaging the public, and signing people up to direct debit. You’ll keep improving the recruitment “kit” (scripts, FAQs, signage, QR codes and follow-up journeys) and coordinate volunteer/colleague support when needed.

Ideal candidates will also focus on lifetime value (LTV) of supporting members and as such be able to work towards an appropriate cost-per-acquisition target (CPA). 

Minimum requirements

• Full UK driving licence (hard requirement), candidates will not be considered without one (please ensure you list this on your CV). 
• Demonstrable experience growing income or supporters through membership, regular giving, direct marketing, subscriptions, fundraising, or performance marketing.
• Experience delivering campaigns across digital channels (email/social), and using data/insight to improve results.
• Confidence in communicating with the public, including proactively starting conversations and handling objections.
• Strong organisational skills and ability to manage multiple workstreams independently.
• Willingness to travel across Greater London and work occasional evenings/weekends (time off in lieu provided).

Preferred requirements

• Experience managing a membership scheme (acquisition + retention) with clear performance targets.
• Experience using a CRM or ticketing/membership platform (e.g., Hubspot, Salesforce, Spektrix, Tessitura or similar).
• Experience running or supporting face-to-face fundraising/membership recruitment at events.
• Experience managing external suppliers (design/print/digital) and working with paid social agencies.
• Understanding of GDPR-consistent supporter communications and supporter care best practice.

Success measures (first year)

In your first 12 months, success will look like building a repeatable membership growth engine that consistently brings in new direct debits through a combination of digital campaigns and in-person recruitment, while improving retention so income compounds over time. 

You will be expected to help grow membership income from around £10k/year towards £60K/year, supported by clear monthly targets, a functioning reporting dashboard, and evidence-based optimisation of messaging, channels, and supporter journeys. You’ll also put in place a retention programme that reduces churn and increases lifetime value, so membership becomes a reliable, scalable source of unrestricted funding for Citizen Zoo’s rewilding work.

Working Hours

At Citizen Zoo we have standard working hours from 09:00–17:30, but team members can start earlier or later if agreed with your line manager. This role will require occasional evening and weekend work, particularly around events and recruitment opportunities, and this is given back as time off in lieu.

Location

Must be able to travel regularly across all of London, and across other parts of Greater London, to deliver events and recruitment activity.

Benefits

In return for your enthusiasm and expertise, we’ll reward you with a competitive salary and an enviable range of benefits including 24 days holiday a year (with the option to buy more days) that rises by one day per year of service after your initial 5 years at Citizen Zoo, as well as pension and life assurance.

Perks

Subsidised gym membership, social events and parties, and a day off for your birthday. We’re proud to offer progressive and flexible working practices designed to give you the work-life balance you need.

Application Timelines & Deadline

• Please submit your application by 23:59 on 15th Feb
• Review week: From 16th to 22nd Feb
• Invitation to Interview: by Friday 27th Feb
• Interviews: Friday 6th March

**PLEASE NOTE: To apply for this vacancy, please ensure you firstly download a copy of our application form from the documents section on our portal using the application link, and complete it. Click the 'apply' button and fill out your personal details in the relevant sections. Once you have submitted these you will be asked if you would like to attach any documents. At this stage please submit the completed version of the application form.**
         

Position: Senior People Advisor

Salary: £45k-49,500k per annum

Hours: 35

Reports to: People Director

Location: Shoreditch, East London (Hybrid Model)

Key relationships: Department Heads, Line Managers, Staff

JOB PURPOSE

We’re looking for a proactive, inclusive and insightful HR generalist to manage the day-to-day People advisory and operational support across our medium sized charity, while contributing to a range of forward-thinking HR projects that align our processes, policies and practice with our strategic goals. As our Senior People Advisor, you’ll work closely with our Director of People and partner daily with our managers and staff to build confidence in our People systems and strengthen understanding of good practice. With a passion for building inclusive cultures, wellbeing and employee experience, you’ll be an empathetic relationship builder who brings strong problem-solving skills, sound HR knowledge and a data informed, test and learn approach. You’ll be comfortable being hands on and working with a varied portfolio of activity. Your insights will help shape a safe, inclusive, healthy and agile culture, support organisational learning and development, and drive continuous improvement across our People function.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities

• Manage and/or advise on employee relations work with a resolution-focused approach to disputes, disciplinaries, grievances, absence, change management processes.
• Responsible for overseeing our current HRIS system, ensuring it is used effectively, information is up to date and compliant, and more widely ensuring all HR data is sufficiently protected and compliant with GDPR in all systems and processes
• Manage the day-to-day relationship with a range of our People-related suppliers
• Produce and use People data to analyse trends and help make decisions. To include producing dashboards for managers, leadership where required.
• Oversee the planning and delivery of key activities in the HR calendar such as Employee Engagement surveys, the organisation appraisal process, and associated Internal Communications within the organisation
• Develop and evaluate the confidence and capability of managers and staff in our People practices, and systems
• Develop, update and communicate our People policies and procedures, in line with organisational strategy, best practice and employment legislation. 
• Ensure our People practices have safety, diversity, equity and inclusion at their core and play a key role in championing the delivery of our ED&I roadmap.
• Provide first line advice on our Total Reward offer to managers and staff and liaise with benefits suppliers to help us continually evolve our Employee Value Proposition.
• Support managers in inclusive recruitment processes, ensuring compliance, best practice and use of appropriate metrics to continually inform our recruitment strategy.
• Use and update reward benchmarking in line with our reward policy
• Design and deliver wellbeing related initiatives
•  Work with and contribute to the evolution of competency frameworks and development pathways and advise staff and managers around these.
•  Accountability for discrete budget lines

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES, SKILLS AND EXPERIENCE 

Essential Experience

• Level 5 CIPD qualified or equivalent proven generalist HR experience
• Advising and leading confidently on a range of HR policies, UK employment law and best practice
• Design and delivery of inclusive HR processes and improvements 
• Experienced in developing and supporting managers and staff through change
• Experienced in advising managers and staff around learning and development 
• Scoping, managing and overseeing delivery of a varied range of HR projects to enhance efficiency and the employee experience.  

Essential Skills/Knowledge   

• Solid knowledge of UK employment and relevant GDPR legislation and its application
• Skilled in using HRIS systems and using them for reporting and streamlining processes
• Strong Excel skills, and skilled in Microsoft Office suite, including SharePoint
• Analytical skills to interpret data, identify trends and make informed recommendations
• Understanding of Diversity, Equality and Inclusion considerations and best practice
• Knowledge and experience of using Reward data and benchmarking tools
• Knowledge of Safeguarding principles and practice 
• Excellent communication skills, ensuring our policies and practices are accessible

Essential Attributes   

• Able to thrive in a small, dynamic and evolving organisation, showing initiative and adaptability.
• Collaborative and skilled at building strong, trust-based relationships across teams.
• Personally aligned to values of fairness, inclusion, wellbeing and integrity.
• A growth mindset

Desirable Skills/Experience

• Lived experience of or a strong affinity to the refugee cause
• Understanding and experience of competency frameworks
• Experience of contributing to staff wellbeing and engagement programmes
• Experience of line managing or task managing the work of others
• Experience of taking a coaching approach to develop others

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midday 16th February 2026

Interviews date: 24th and 26th February

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible.

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

This role is responsible for working collaboratively with the Head of Fundraising to develop and deliver our annual portfolio of events (including RDA UK organised events, securing places in third party events and supporting in aid of events), introducing new local fundraising opportunities, and building relationships within community groups. 

• To work collaboratively with the Head of Fundraising to deliver RDA UK’s community and events fundraising programme, ensuring income targets are achieved or exceeded.
• To explore, develop, and manage an RDA UK flagship event.
• To oversee and develop our challenge events programme, including open and bespoke overseas challenges.
• To build strong community partnerships and supporter networks, maximising engagement across the UK.
• To provide excellent supporter stewardship, ensuring every fundraiser feels valued and motivated.

RDA is committed to creating a workplace where everyone belongs. We welcome applications from talented candidates of all backgrounds, abilities, and experiences, and celebrate the diversity that makes our team stronger.

Reporting to: Marketing & Audience Engagement Lead

Salary Range: up to £45,000 to £50,000

We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education.

The Careers & Enterprise Company is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step.

Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you!

Role Summary

CEC’s marketing team is at the forefront of showcasing the company’s work across multiple audiences involved with our mission. You will help lead our campaigns, including the Let’s Make it Work campaign, to drive the Government’s national work experience guarantee for all young people and be part of our creative efforts to amplify opportunity for educators and employers to connect and deliver high-quality careers education.

The Marketing Manager is responsible for the planning, coordination and delivery of our marketing and audience engagement activity ensuring workflows run smoothly, stakeholders are supported effectively, and marketing outputs meet agreed standards.

You’ll report directly to the Marketing & Audience Engagement Lead, with close interaction with our Strategic Communications, and as part of a high-functioning Strategy & Communications division. This role supports senior leadership on strategy and planning, while strengthening delivery pace, consistency and quality across External Affairs.

To apply, please complete the application form including your cover letter and upload a copy of your most recent CV removing any personal details i.e. name, DOB, address.

Closing date: Monday 23rd February 2026 (Midnight)

*PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE THIS ADVERT EARLY SHOULD WE RECEIVE SUITABLE APPLICATIONS*

Equity, Diversity and Inclusion       

At the Careers and Enterprise Company (CEC) we are committed to fostering a culture of belonging. We know that engagement at work relies on feeling included and valued. Inclusion is both a choice and a practice, for us as an organisation and for individuals within our team. We aim to drive inclusion through every aspect of our work and we understand that diverse teams are essential for innovative careers education and are central to our mission and impact. CEC values the visible and invisible qualities that makes each member of our team who they are. We are a disability confident employer and if you need any help or support through the application process, please contact the HR team and details can be found on our website.

Age UK's Influencing division has a rare and exciting opportunity for a Public Affairs Manager to join our successful External Affairs team.

In this role you will manage a team of 3 people, develop and lead the delivery of Age UK's public affairs activity, to achieve our policy influencing aims and campaigns and maintain our high profile with the overarching aim of creating sustainable change for older people.

As the Public Affairs Manager you will develop and implement effective public affairs approaches that really hit home and produce results. To achieve this, you will work collaboratively with the rest of our high performing External Affairs team, other Age UK colleagues, our network of brilliant local Age UKs, and other charities and organisations that share our campaigning aims.

You'll need to understand how to influence decision-makers at a senior level and will have a proven track record of influencing policy change. You will bring political understanding and tactical insight on how UK Government and Parliament operate to ensure our campaigns and wider influencing have the biggest impact.

We operate a hybrid working model. We offer flexibility on working from home but require the applicant to be in our central London office a minimum of two days per week. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:

Application = A, Interview = I, Test = T

Experience

• Significant experience of strategic public affairs and/or campaigning work designed to achieve change. (A)
• Excellent all round communication skills, particularly the ability to communicate clearly and concisely to a range of audiences. (A, T)
• Experience of building relationships with and successfully influencing senior stakeholders including Parliamentarians and Ministers. (A, I)
• Significant experience of working collaboratively and delegating effectively, internally and externally. (A, I)

Skills and Knowledge

• Excellent knowledge and understanding of local and national government structures, the UK Parliament and our political, policy and campaigning context, and experience of influencing them. (A, I)
• Fast strategic and analytical thinking skills and experience of demonstrating good judgement, including strong political judgement. (I, T)
• Ability to project manage, including personal time management, planning, implementing, devising and prioritising multiple projects to meet agreed deadlines and targets, overseeing work across teams and monitoring and evaluating quality and impact.(A, I)
• Understanding of online and offline campaigning techniques. (A, I, T)
• Strong people management skills and experience, including performance management and professional development. (A, I)
• Knowledge and understanding of what equal opportunities means in relation to this post and the ability to incorporate equality practices into all aspects of the work. (I)

Great to haves

Experience

• Experience of collaborative working with service users (A)
• Experience of influencing change from a voluntary sector perspective (A)
• Experience of working in a political environment (A, I)

Skills and Knowledge

• Knowledge or understanding of public policy issues and how they impact on older people (I)

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards – recognition awards from £100-250

Grade: 3

Hours: Full Time, 37.5 hours per week (Flexible hours considered)

Position type: Fixed term for 18 months

Responsible to: International Programmes Finance Manager

Direct reports: None

Location: Truro, Cornwall (hybrid) or remote (UK only) with quarterly travel to Truro

This role may occasionally be required to deploy as part of a ShelterBox project delivery team, working alongside our programme partners. These deployments are unlikely to exceed 2 weeks in duration.

ROLE PURPOSE:

To support programme-level financial accounting, grant stewardship, reporting and oversight-ensuring accurate reconciliations, cost recovery, budgeting, forecasting, donor reporting, and risk management, while acting as a proactive business partner to drive informed decision-making and value for money. This role will also support the Financial Reporting & Systems Manager in delivering accurate internal reporting and ensuring finance systems meet organisational needs.

WHO ARE WE LOOKING FOR?

The successful candidate must have experience of supporting financial process related to donor reporting and project accounting across a diverse portfolio of projects and possess the confidence and collaborative skills to work effectively with senior management.

The successful candidate must be able to combine technical expertise with strong business partnering skills to support decisions that improve organisation efficiency, protect organisational sustainability, and build confidence in colleagues across the organisation.

The candidate must also have experience of project accounting and charitable donor reporting. Knowledge and experience of inventory accounting would be highly regarded, as would exposure to the management or implementation of a project accounting finance system.

MAIN ROLE AND RESPONSIBILITIES:

• Strengthening financial knowledge and confidence with budget holders through coaching, training programmes and partnership-based support.

• Working collaboratively across the Finance team to design intuitive reports and analysis that meet the needs of colleagues across the organisation.

• Contributing to stronger processes and tools, providing clarity around performance, and acting as a trusted advisor to both finance and non-finance colleagues.

• Support the shaping of financial information guidelines for programme delivery, which informs board-level decisions, and supports organisational strategy.

• Collaborating with the Financial Reporting & Systems Manager to improve reporting tools and ensure finance systems support programme and organisational requirements.

Programme Finance Partnership & Advisory

• Support programme managers by providing financial insight and challenge to improve decision-making.

• Assist with monthly project portfolio reporting and forecasting, ensuring accuracy and actionable analysis.

• Interpret donor requirements and help ensure compliance across assigned projects and grants.

• Advise programme teams on best practice donor reporting and project accounting protocols.

Budgeting, Reporting & Compliance

• Assist in development and maintenance of reports and systems that enable effective financial management of projects.

• Support donor financial reporting, ensuring timeliness, accuracy, and compliance.

• Contribute to the development and usage of project budgeting templates; provide guidance to programme teams.

• Collaborate with finance systems and other colleagues to ensure systems meet programme finance needs, especially for project accounting and donor reporting.

• Support Fundraising department on income projection and integration in project funding gap.

• Assist the Financial Reporting & Systems Manager with preparation and review of departmental budgets, forecasts, and input relevant information for the monthly management accounts.

• Support administration and optimisation of finance systems to meet reporting needs.

Grant & Partner Management

• Assist programme teams with partner due diligence assessments related to project delivery.

• Attend programme coordination meetings providing adequate intelligence on project financial status.

• Support financial management of partner grants, including payment facilitation and compliance checks.

• Review partner financial reports and ensure alignment with donor requirements.

Controls & Oversight

• Monitor project-level financial performance, highlighting risks and variances.

• Monthly reconciliation of funding forecast, ensuring that income received are recognised when due.

• Maintain accurate records and documentation for audits and donor compliance.

• Review departmental budgets with relevant budget holders.

Other responsibilities

• Participate in cross-functional projects as required.

• Any other duties as required which are deemed appropriate to the level and grade of the post

Job Title: Finance Manager/Senior Finance Controller

Contract length: Permanent

Location: Hybrid

Hours per week: 35

Salary:  £55-60K pa depending on experience and knowledge

Closing date for applications: Sunday 22nd February 2026 , we reserve the right to end the vacancy before the closing date; interested candidates are encouraged to apply as early as possible

First interview: First interviews will be held over Microsoft Teams

Second interview: Candidates successful at first interview will be invited to visit Mayhew and to have a second interview in person.

We are looking for our next Finance Manager / Senior Financial Controller, someone who shares our compassion for animal welfare and wants to play a central role in stewarding Mayhew’s financial resources for the greatest impact.

Reporting directly to the Chief Executive, you will work closely with senior colleagues across Mayhew—including members of the Senior Management Team—to support strong financial direction, responsible stewardship, and effective, mission‑driven decision‑making across the charity.

This is a highly visible and hands‑on leadership role. You will lead Mayhew’s day‑to‑day finance function, ensuring strong financial controls, good practice financial management, and timely, accessible financial reporting for colleagues, trustees and partners. You will be responsible for all aspects of financial planning, management accounting, statutory reporting and SORP compliance, as well as supporting operational teams with practical financial insight and advice.

You will also help develop and strengthen financial systems and processes, recognising that—as a mid‑sized charity with evolving needs—Mayhew continues to refine its structures to best support our work. You will lead and support a small finance team, modelling an open, collaborative and hands‑on working style.

Our London site—our historic rescue and rehoming centre—is at the heart of our UK operations. You will collaborate with colleagues across operations, veterinary services, fundraising, people and engagement to ensure financial clarity underpins good decision‑making as we continue to care for dogs and cats in need.

In this role, you will:

• Lead, direct and deliver all aspects of Mayhew’s finance function, ensuring strong, proportionate controls and high‑quality financial information.
• Engage, influence and collaborate with senior colleagues and trustees to support the effective delivery of our strategic and operational goals.
• Provide clear financial guidance to non‑finance colleagues and act as a supportive, trusted partner across the organisation.
• Lead and support a small finance team, encouraging a positive, collaborative and hands‑on culture.
• Strengthen and improve finance systems and processes to increase efficiency, consistency and compliance.

To be successful in this role, you will bring:

• Strong charity finance experience, including Charity SORP (FRS 102), fund accounting, statutory reporting, financial planning, budgeting, and knowledge of VAT and Gift Aid.
• Hands‑on experience of month‑end accounting, financial controls, cashflow management, and management accounts preparation.
• Excellent communication skills with the ability to translate financial information clearly for non‑finance colleagues and trustees.
• A collaborative, supportive and pragmatic working style, with confidence to improve processes and work flexibly within a smaller organisation.
• Experience leading and developing a small team through open, positive and supportive management.

Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Are you interested in developing your skills in a role that makes a lasting difference to the lives of women in Bristol?

Not sure if this is the right role for you?  taking on a short term contract could be a great way to develop practical skills, and find out more about working in this type of role for your future career.  

Join the Bristol Women’s Pathway (*women only) as a Duty Worker on a fixed term contract until August 2026.

This service provides, trauma-informed accommodation and housing related support for women at a critical time in their lives. Our residents have complex needs have experienced homelessness and are fleeing or at risk of domestic and gender-based violence. We work with a recovery-based approach, offering a safe space for women to rebuild their lives.

in the rewarding role of Duty Worker, you’ll gain valuable experience working alongside a dedicated team to deliver a safe, inclusive, and high-quality service. You’ll be the first point of contact at reception, helping create a welcoming and supportive environment. Your responsibilities will include:

• Supporting the day-to-day running of the project.
• Managing reception duties, including phones, access, and basic client support.
• Maintaining communal and office spaces.
• Coordinating health & safety checks and admin tasks.
• Providing person-centred support to residents.
• Working a weekly shift rota (including early/evening shifts, weekends, and bank holidays).

About You
This is a brilliant opportunity if you're looking to grow your career in the sector, many of our current managers began as Duty Workers, so why not take that first step?

We’d love to hear from you if you bring:

• Great communication skills and some experience providing a service to others - whether in retail, hospitality, care, or community work you’ll be able to engage with people in a busy environment.
• Empathy and understanding of the challenges faced by people experiencing homelessness.
• A genuine interest in supporting vulnerable women to make positive changes in their lives.
• Solid organisational skills, with basic IT and admin capability.
• A proactive attitude and a willingness to learn and grow.
• We actively welcome applications from people with lived experience. We value the positive impact and important insight this can have on the work that we do at St Mungo’s

*For posts in our Women’s service for genuine occupational requirement reasons we are looking to appoint a female only for these posts (exemption under the Equality Act 2010 Part 1 Schedule 9). 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 16 February 2026

Interview and assessments on: 25-27 February 2026

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits