Intervention worker jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Summary:
This involves assessing, allocating and supporting our tenants on their journey with Stay and assisting successful move on. Teamwork is also a key part of this role to work alongside the wider housing team towards team and organisational objectives.
Role Specific Responsibilities:
· Deliver pro-active engagement with tenants to increase the potential for income collection by education, support and other interventions with customers as appropriate and in line with Stay’s policies.
· Provide advice to tenants on tenant and landlord roles and responsibilities in accordance with tenancy/licence conditions in face-to-face sessions or via the telephone/email/letter/text.
· Advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Identify any/all factors that may be contributing to rent arrears: money mismanagement, budgeting issues etc.
· Give advice and assistance with housing problems including information on housing options.
· Take responsibility for a designated caseload of tenants requiring housing support including the identification of prospective tenants. Assist new tenants, particularly vulnerable and young tenants to set up and maintain a tenancy and be able to access support needed. Together with the customer draw up a personal housing plan.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Actively work with the tenants and colleagues around issues placing the tenancy at risk including breaches of the tenancy agreement: arrears, harassment, nuisance and other disputes when required.
· Build effective relationships with external agencies (both statutory and voluntary) and maintain a knowledge base of these to signpost customers as required. Share information, where appropriate and in line with data protection and confidentiality, to meet the needs of the tenants.
· Ensure the maximisation of rent collection in line with targets and reduce rent arrears on a continuing basis through the effective enforcement of the rent arrears policy, procedure and systems working alongside the rents officer.
· Work in a performance target-led environment and have a commitment to attaining those targets.
· Prepare timely and accurate reports.
· Identify and implement good administrative practices and procedures.
· Maximise income collection by providing advice on welfare benefits and make referrals to specialist services and agencies where appropriate.
· Maintain up to date knowledge of best practice in respect of all relevant administrative, legal and financial procedures.
· Respond promptly and effectively to enquiries or complaints with regards to rent or associated housing matters in accordance with Stay’s policies.
· Maintain appropriate and accurate records to comply with statutory and service-wide reporting requirements. Proactively monitor and report to the Housing Team Leader in respect of service delivery, performance indicators and targets.
· Maintain up to date knowledge of housing management practice and all relevant Stay and Housing Team procedures in to ensure the processes, systems, policies and procedures are adhered to and to contribute to the development of any reviews.
· Integrate tenant care into working practices through a ‘Tenant First’ approach, ensuring tenants are treated with respect and courtesy and experience a ‘seamless’ service. Adhere to Stay’s standards of tenant care in respect of answering correspondence, telephones and complaints.
· Maximise the use of information and communications technology to support the service and deliver efficiency improvements. Maintain up to date knowledge of systems and applications.
· Work collaboratively with the referral and assessments officer to evaluate applicants, conduct thorough needs and risk assessments, and perform reference checks before extending accommodation offers.
· Carry out an appropriate induction to the allocated Stay property once an offer has been made to an applicant.
· Liaise with The Rent Officer and Housing Benefit to ensure the customer’s account is active and the customer is aware of their responsibility of providing any information to ensure the housing benefit is paid and reduce all arrears.
· Liaise with Housing Benefit, Employment Services, Social Services, Probation Services and other authorities as necessary in relation to housing management.
· Ensure that tenants are compliant with and kept fully informed and consulted on matters affecting their Licence or Tenancy Agreements and they understand their rights and responsibilities: respecting other tenants, non-use of drugs etc.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Work with the Voids and Maintenance Team to undertake regular visits to the housing properties to inspect the accommodation and get customer feedback to ensure that repairs and cleaning of the buildings are carried out promptly to a high standard and that safety and security is maintained.
· Adhere to Stay’s Safeguarding Policies and take responsibility for making Safeguarding referrals to the relevant services and report any concerns to Stay’s Designated Safeguarding Officers.
· To address issues of social isolation and exclusion, facilitating client’s involvement in the community.
· To deliver person centred support through one-to-one sessions, group work and ad-hoc support.
· To record all contacts with tenants appropriately and in line with Stay’s policies and procedures and maintaining all relevant files and recording systems, ensuring information is updated.
· To produce appropriate written reports in a variety of formats to meet the requirements of managers, service providers and board of trustees.
· To assist tenants in acquiring the budgeting and social skills necessary to sustain accommodation effectively.
· To, where customers are at risk of eviction, provide advice and support and where necessary help them to seek legal advice.
· To actively promote tenants knowledge of and participation in Stay’s Client Involvement activity by promoting available opportunities such as membership of working groups, service evaluation, service changes and Stay’s Complaint’s, Comments and Suggestion policy.
· To ensure that clients understand their rights and responsibilities of the licence/tenancy to enable informed choices.
· To input and extract information from Stay’s IT systems, including client information.
· To undertake, as required, any other duties compatible with the level and nature of the post and/or reasonably required by the Team Leader, Service Manager and Operations Manager.
· Provide advice and guidance on issues such as tenancies at risk, whether through rent arrears, anti-social behaviour, property maintenance, unemployment, mental health issues and finance.
· Assist tenants with security and safety matters within their home including door/window security, advice regarding household appliances and controls for heating, providing details of the repairs service and how to report and arrange repairs.
· Ensure incidents/Safeguarding are fully reported and investigated and act to resolve the problem or take holding action until a permanent solution is found.
· Engaging with clients and the local community to co-produce a programme of activities and sessions.
· Encourage and motivate clients to engage and participate in activities and sessions.
· Other duties commensurate with the post as may be determined from time to time.
Staff Expectations – how we do things
Administration Duties
· Maintain accurate records, both paper and electronic.
· Assist in the production of management information related to key performance indicators.
Financial Management
· Work within departmental budgets and aim to achieve value for money in all areas.
· Ensure compliance with all financial policies and procedures.
Relationships and Partnerships
· Maintain and enhance working relationships internally with support colleagues and central services, externally with referral agencies, landlords, the Local Authority etc.
· Assure compliance with Management Agreements and Leases and report as required to partner landlords on housing management performance.
Client Involvement
· Encourage and support meaningful client involvement in all aspects of the service delivery and embed Involvement at the core of the service provision.
· To make a difference to clients through support which everyday impacts on their lives for the better.
Quality Assurance
· Report on performance monthly to line manager within deadline.
· Assist in addressing any improvements required from internal or external audits.
· Ensure that Equality & Diversity is actively promoted in all areas of work and that the services are relevant and accessible to all.
· To undertake development and training opportunities and have responsibility for obtaining maximum benefit through review, reflection and practice.
· To continuously review own working practices in line with client feedback and current best practice.
· To review and evaluate own performance to identify strengths and areas for development. Identify own learning/development needs and opportunities by attending and contributing to regular support, supervision and appraisal sessions.
Culture, Values and Behaviour
· To articulate and personally demonstrate Stay’s values both internally and externally.
· Where possible work to alleviate feelings of prejudice and stigma experienced by homeless or marginalised groups.
· To contribute to the building of a staff culture where every person feels empowered and valued.
· To always be professional and demonstrate a great positive attitude, be empathetic and adopt a person-centred way of working.
· To commit to learning and being the best through continual learning and development.
· To show consistent integrity, trust and fairness that embraces equality, diversity and inclusion.
· To deliver time after time to a consistent standard of service in line with Stay’s policies and procedures.
· To use good judgment and initiative to find solutions.
Health and Safety
· To be aware of Stay’s policies and procedures, ensure they are carried out and that good practice is maintained.
· You have a duty to take care of your own health and safety and that of others who may be affected by your actions at work. You must co-operate with Stay and co-workers to help everyone meet their legal requirements.
The responsibilities of this post may vary from time to time without changing the general character of the post or level of responsibility entailed.
The client requests no contact from agencies or media sales.
Thank you!
36 hours per week / £36,530 per annum pro rata / permanent / working two days onsite and three days from home, working pattern to be discussed at interview
At YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
Brighton & Hove Wellbeing service is delivered by Sussex Partnership NHS Foundation Trust in partnership with YMCA DownsLink Group. We offer a variety of support including counselling and psychological therapies to children and young people within Brighton and Hove.
We are looking for a compassionate and experienced Wellbeing Children & Young People's (CYP) Lead to support and shape our therapeutic services for young people in Brighton and Hove.
Overview of key areas of responsibility:
Leadership
- Provide line management support and supervision to wellbeing workers (e.g. counsellors, practitioners, therapists, link workers and trainees).
- Work alongside a team of leads to support the running, development and management of the service.
- Lead induction, mentoring, and training of new staff, trainees, and volunteers.
- Foster a culture of learning, innovation, and continuous improvement across the team.
Core Clinical
- Carry out individual counselling assessments of children and young people and make appropriate referrals.
- Provide guidance and oversight for complex or high-risk cases.
- Ensure all interventions are evidence-based, child-centred, and trauma-informed.
- Develop and oversee counselling protocols, therapeutic pathways, and risk assessment frameworks.
Safeguarding and Risk
- Lead and give oversight for safeguarding concerns, embedding a safeguarding-first culture across the service.
- Work to ensure all counsellors, staff, and volunteers are trained, confident, and compliant in safeguarding practice.
- Implement robust risk assessment and management processes.
- Monitor safeguarding incidents, identify themes, and strengthen safeguarding practice.
- Liaise with schools, health, social care, police, and other agencies in safeguarding matters.
Service Development
- Work with the Service Manager, Leads and Clinical Leads to strengthen and expand counselling provision, including group work.
- Triage referrals and represent the service in multi-agency triage meetings.
- Promote and develop opportunities for community participation and youth voice in service design.
- Build strong relationships with schools, health services, local authorities, commissioners, and community partners.
- Represent the service at local and regional forums, influencing CYP wellbeing strategies.
Qualifications, knowledge, and experience
- More than 2 years post-qualified at graduate or post graduate level Counselling Diploma or equivalent [of two years minimum duration including personal counselling or psychotherapy].
- BACP Registration or Accreditation and/or eligible for other Professional Accreditation e.g. UKCP/HPC.
- Strong team-management and line-management experience is required, including demonstrated experience in supervising, developing, and supporting staff.
- An in depth understanding of counselling theory and practice and working to short-term models.
- A sound understanding of child developmental processes, Child Protection and Vulnerable Adult Safeguarding issues and procedures, along with proven experience in safeguarding young children.
- Solid experience in delivering counselling and assessment, along with experience with high-risk/complex cases.
- Experience of multi-disciplinary team working, with the ability to work within time-limited frameworks.
CLOSING DATE: Sunday 11 January 2026 at midnight. Proposed interview date Thursday 15 January.
Please note that we are unable to offer a work permit or visa sponsorship for this role; applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.
Registered Charity
101 - 500
Our mission is to help children and young people have a fair chance to be who they want to be.
The client requests no contact from agencies or media sales.
Thank you!
Sahir (formerly Sahir House) is the oldest continuously operating LGBTQ+ charity in the Liverpool City Region. We are dedicated to fostering a brighter, healthier future for our communities.
We provide practical and emotional support, camaraderie and connection to:
- LGBTQ+ people
- All people living with or affected by HIV
We actively confront injustice, combat discrimination, and address inequalities. By campaigning, we strive to create a fairer and more equitable society for those we serve. Our work is insight and data-driven and our programmes are co-developed with those we serve.
What It Is Like to Work at Sahir
We want people to enjoy working at Sahir and to feel supported, valued and able to thrive. As a health and wellbeing charity, we place strong emphasis on staff wellbeing, reflective practice and work life balance.
We offer a friendly, inclusive and supportive working environment, with access to regular supervision, training and development. Staff are encouraged to build their skills, confidence and experience in ways that support both personal growth and long-term career development.
This role offers the opportunity for a qualified counsellor to deliver high quality, ethical and affirming counselling within a specialist charity setting.
You will work with LGBTQ+ community members as well as people living with or affected by HIV, providing short term counselling within a stepped care model and a supportive multidisciplinary team.
Practice is grounded in the BACP Ethical Framework and informed by the realities of stigma, identity, health and social inequality.
What We Are Looking For
We are looking for a counsellor who is:
- A qualified practitioner with a recognised counselling qualification at diploma level or above.
- Registered with BACP or working towards accreditation.
- Committed to ethical, reflective and trauma informed practice.
- Confident working with a range of presenting issues, including complexity.
- Empathic, thoughtful and able to work both autonomously and collaboratively.
We particularly welcome applications from counsellors with lived experience of the issues affecting LGBTQ+ communities and/or people living with HIV, while recognising that strong allies and practitioners from a wide range of backgrounds are equally valued.
Equality, Inclusion and Accessibility
Sahir is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of race, ethnicity, gender identity, disability, religion or belief, sexual orientation or age.
Lived experience is valued at Sahir, but it is not a requirement. We are interested in people who share our values and want to contribute positively to our communities.
You do not need to meet every requirement listed to apply. If you feel aligned with our values and excited by the role, we encourage you to apply.
We are happy to discuss reasonable adjustments at any stage of the recruitment process.
Registered Charity
11 - 20
Sahir stands as the oldest LGBTQ+ charity in the Liverpool City Region. We’re also a proud support organisation for people living with HIV.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Coordinator
Reference: 320
Responsible to: Crisis Café Team Leader
Contract: Permanent
Salary: £25,000 per annum, pro rata
Hours: Part time, 30 hours per week
Working Base(s): Watford Crisis Café + travel to other sites where necessary
Work pattern: 17:30pm – 01:30am, worked across a 7-day flexible rota (including 2x Saturdays per month)
About the Role
Alongside other Crisis Cafe Coordinators, you will be a key member of the Crisis team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Café and Helpline Service.
You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Café and Helpline Mental Health Support Workers and volunteers and support the Crisis Café Team Leader in ensuring practice within the service is safe, effective and person centred.
About the Service
Our Nightlight Service (Cafés, Helpline, 24/7 Crisis House and Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for applications is 2nd January 2026.
Interviews will be held week commencing 12th January 2026.
N.B: Please quote reference number 320 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.
In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting victims of domestic abuse and making a real difference in their lives? Join our hardworking and dedicated team as an Independent Domestic Violence Advisor (IDVA).
As an IDVA you will provide support to standard and medium risk victims of domestic abuse helping them to increase their safety and make informed choices for their future.
Key Responsibilities
• Conduct risk assessment and complete individualised safety and support plans with clients
• Provide support tailored to the needs of your clients either by telephone or face to face
• Advocate for clients with external agencies such as legal services, housing and the courts
• Co facilitate wellbeing and domestic abuse awareness groups
You will need to be a compassionate and resilient professional with:
• A minimum of an A level, NVQ3 or equivalent, a degree or SafeLives / IDVA qualification
• Comprehensive knowledge of domestic abuse, it's impact and relevant legislation
• Excellent communication, advocacy and problem solving skills
• Experience of working with victims of domestic abuse
• Ability to work independently as well as part of a team
• Commitment to safeguarding and promoting the welfare of vulnerable individuals
• Able to travel across Bedfordshire
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made (For thisparticular role we will require a police vetting check)
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying
Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities
Registered Charity
101 - 500
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
The client requests no contact from agencies or media sales.
Thank you!
Whitley Fund for Nature
The Whitley Fund for Nature (WFN) is a UK charity supporting outstanding grassroots conservation leaders across the Global South. Through project funding (Awards), training, and media profile, we support local solutions to the planet’s most pressing conservation challenges. Our winners are courageous changemakers, working alongside communities to save species and protect ecosystems. Established in 1993, we have channeled £24 million to +220 conservation leaders in 80 countries, benefitting wildlife, landscapes, and people. WFN is governed by a committed trustee board. Our team is dynamic, passionate about our mission, and ambitious. The charity benefits from high profile support from Patron, HRH The Princess Royal, and Ambassadors including Sir David Attenborough.
The Opportunity
In this role, you’ll have the opportunity to use and develop your communications skills to help amplify the work of WFN and conservation leaders. You’ll play an important role in supporting our digital channels, campaigns, and content creation - from social media and newsletters to website updates and event communications. You should have excellent writing skills, strong attention to detail and an interest in nature and wildlife conservation issues. If you are looking to build a career in communications, want to help support those protecting our planet, and are seeking experience working for a small, ambitious charity, then we want to hear from you!
“Saving our planet is now a communications challenge. We know what to do, we just need the will” - Sir David Attenborough.
COMMUNICATIONS ASSISTANT - PERSONAL SPECIFICATION
Essential:
- Excellent writing skills
- An eye for design to create engaging assets for diverse audiences and platforms, including our website, newsletters, social media and events
- Confident communicator with a friendly, professional manner
- Organised, with high levels of accuracy and attention to detail
- Proficient in Microsoft Office - Outlook, Excel, PowerPoint, and Word
- Able to manage and prioritise a varied workload within deadline
- Reliable, proactive, and willing to take initiative
- Comfortable working as part of a small, busy team
- Interest in wildlife conservation.
Desirable
- Experience drafting and scheduling social media posts, and producing campaign assets
- Familiarity with programmes such as Canva and Hootsuite to aid with content creation and scheduling
- Experience with basic video editing
- Competency using a Salesforce database, WordPress, or Mailchimp.
Additional details and benefits:
- Attractive holiday package totaling 30 days p.a. plus bank holidays
- Training and professional development opportunities provided
- Hybrid working opportunities
- The charity operates a Pension Scheme and a Life Assurance Scheme
- Access to 24hr Employee Assistance Programme.
This role is not eligible for UK Visa Sponsorship. Only applicants who have the right to work in the UK at the time of application will be considered for this role.
Regrettably, due to limited resources and the high number of applications we receive, we are only able to contact short-listed candidates. If you do not hear from us within four weeks of the closing date, please assume that you have not been successful on this occasion.
Diversity and Inclusion
At WFN we are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. We celebrate and respect diversity in nature and among the people and partners with whom we work. We need more people and diversity across the environment sector, and to achieve our vision. We therefore encourage applications from Black, Asian or minority ethnic; disabled; LGBTQ+; or from lower socio-economic backgrounds. As a small organisation we are committed to progressing and continuing development across DE&I. Please contact us to discuss any additional support you may need to complete your application. Applications are considered solely on your demonstrated suitability for the role.
COMMUNICATIONS ASSISTANT - JOB DESCRIPTION
REPORTING TO HEAD OF COMMUNICATIONS
DIGITAL COMMUNICATIONS
WFN’s communications amplify the work of Whitley Award winners, raise the profile of the charity, bolster fundraising efforts, and contribute to global conservation conversations, positioning WFN as a leader within the sector.
- Monitor, and create and schedule content for WFN’s Twitter, Instagram, Facebook, YouTube, and LinkedIn accounts, helping to grow engagement and channel performance, driving traffic to WFN’s website, and sharing charity, winner, and sector news – in line with WFN’s communications strategy and with oversight from the Head of Communications (HoC)
- Lead management of WFN’s photo library and footage archive (Google photos): naming, categorising, and uploading winner and event photos
- Support delivery of social media campaigns during the lead up to events to drive engagement and/or donations, and supporting with posting content throughout the event period
- Help produce video content
- Support production and distribution of our regular e-letter (through MailChimp)
- Work with the HoC on WFN’s website to regularly review and update content
- Draft copy for website news stories and any additional copywriting as needed throughout the year
- Assist the HoC with monthly reporting on the website, social media platforms, newsletter and media coverage
- Support digital event communications including creation of e-letters, e-invitations, website pages, email signatures and visual assets.
PR
WFN shares impactful stories that resonate with supporters and demonstrate we can make a difference. Throughout the year, we actively work to secure PR coverage for Whitley Award winners. Increased visibility helps winners to attract further funding, gain new connections, and increase political clout – all tools which strengthen conservation work.
- Produce reactive social media to share PR coverage secured by the HoM
- Create and distribute toolkits for press and partners to bolster media campaigns
- Collate charity and winner press coverage, including website news pages, throughout the year
- Support the Head of Media (HoM) and HoC in responding to press enquiries and supplying materials.
EVENTS
Whitley Awards Ceremony
The Whitley Awards are the result of an international search to find, fund, train and put a spotlight on outstanding grassroots leaders and their conservation projects. Finalists are invited to London for a week of training and events, culminating with the Whitley Awards Ceremony, where winners receive their Awards from WFN Patron, HRH The Princess Royal in front of 400 guests and many more tuning in via our livestream.
The Communications Assistant will assist the team in planning and delivery of events during the Whitley Awards Ceremony week, including the Friends Reception, Ceremony and NGO Reception, particularly in the following areas:
Communications
- Assist with supplier liaison across event filming, livestream, and photography
- Help create event visuals and on-screen graphics
- Support with creation of the Ceremony invitations and booklet
- Support with sourcing additional material for the Whitley Award films as needed
- Support the HoC with creation and uploading of content to the website and across social media platforms, including press releases, photographs, news stories, winner pages, and films.
Other WFN Events
Throughout the year WFN holds other fundraising and engagement events ranging from intimate dinners with supporters, winner talks, events as part of our Next Gen programme and major initiatives such as Biodiversity Summits which will require the CA’s assistance.
- Assist with the production of pre-event communications and marketing materials, including invitations, e-letters, social media content, and advertisements
- Assist with setting up and managing platforms such as Eventbrite as needed
- Assist with production of event materials (signage, banners, programmes, displays, slides)
- Assist with communications-related supplier liaison eg. Photography, filming, livestreaming etc.
GENERAL DUTIES
- Review and respond to general email enquiries when needed (info@ inbox)
- Represent WFN professionally at all times
- Adhere to WFN’s financial and operational procedures
- Undertake any other duties as reasonably requested from time to time. This job description is not exhaustive and may evolve.
Registered Charity
6 - 10
Whitley Fund for Nature is a fundraising and grant-giving nature conservation charity supporting grassroots practitioners across the Global South.
The client requests no contact from agencies or media sales.
Thank you!
Whitley Fund for Nature
The Whitley Fund for Nature (WFN) is a UK charity supporting outstanding grassroots conservation leaders across the Global South. Through project funding (Awards), training, and media profile, we support local solutions to the planet’s most pressing conservation challenges. Our winners are courageous changemakers, working alongside communities to save species and protect ecosystems. Established in 1993, we have channeled £24 million to +220 conservation leaders in 80 countries, benefitting wildlife, landscapes, and people. WFN is governed by a committed trustee board. Our team is dynamic, passionate about our mission, and ambitious. The charity benefits from high profile support from Patron, HRH The Princess Royal, and Ambassadors including Sir David Attenborough.
The Opportunity
This role offers an exciting opportunity for an organised and proactive individual to contribute to high-profile events such as the prestigious Whitley Awards Ceremony, conservation summits and fundraising receptions, while also supporting office management, operational and administrative functions at the charity’s London office.
The ideal candidate will be keen to contribute, have excellent attention to detail, and a passion for environmental and/or charitable work. This is a varied and hands-on administrative role crucial in underpinning the efforts of our small, dynamic team.
EVENTS ASSISTANT - PERSONAL SPECIFICATION
Essential:
- Proven ability to manage administrative systems
- Experience coordinating suppliers and event logistics
- Experience of using a database to maintain accurate records and reporting on results
- IT literate (Microsoft Office Suite, Google Workspace)
- Excellent organisational and multitasking skills
- Strong attention to detail
- Confident communicator with a friendly, professional manner
- Ability to work calmly under pressure and to deadlines
- Reliable, proactive and willing to take initiative
- Comfortable working as part of a small, busy team.
Desirable
- Previous involvement in the charity or environmental secto
- Experience supporting office logistics
- Experience supporting high-profile or donor events
- Familiarity with Salesforce or other CRM systems
- Interest in conservation, sustainability, or the natural world
- Knowledge of simple budget management or finance procedures.
Additional details and benefits:
- Attractive holiday package totaling 30 days p.a. plus bank holidays (prorated)
- Training and professional development opportunities provided
- The charity operates a Pension Scheme and a Life Assurance Scheme
- Access to 24hr Employee Assistance Programme.
This role is not eligible for UK Visa Sponsorship. Only applicants who have the right to work in the UK at the time of application will be considered for this role.
Regrettably, due to limited resources and the high number of applications we receive, we are only able to contact short-listed candidates. If you do not hear from us within four weeks of the closing date, please assume that you have not been successful on this occasion.
Diversity and Inclusion
At WFN we are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. We celebrate and respect diversity in nature and among the people and partners with whom we work. We need more people and diversity across the environment sector, and to achieve our vision. We therefore encourage applications from Black, Asian or minority ethnic; disabled; LGBTQ+; or from lower socio-economic backgrounds. As a small organisation we are committed to progressing and continuing development across DE&I. Please contact us to discuss any additional support you may need to complete your application. Applications are considered solely on your demonstrated suitability for the role.
EVENTS AND OFFICE ASSISTANT - JOB DESCRIPTION
REPORTING TO HEAD OF OPERATIONS
EVENT SUPPORT
Whitley Awards Ceremony
The Whitley Awards are the result of an international search to find, fund, train and put a spotlight on outstanding grassroots leaders and their conservation projects. Finalists are invited to London for a week of training and events, culminating with the Whitley Awards Ceremony, where winners receive their Awards from WFN Patron, HRH The Princess Royal in front of 400 guests and many more tuning in via our livestream.
The Events and Office Assistant (EOA) will assist in the planning and delivery of the annual Whitley Awards Week, including the Ceremony, Friends Reception, NGO Reception, and related activities, particularly in the following areas:
- Arrange team and visitor travel, accommodation, and hospitality logistics
- Manage event guest lists and RSVPs using Salesforce and other platforms; help coordinate mail-outs and e-invitations
- Provide on-the-day event support including set-up, guest registration, and general assistance
- Support event logistics such as venue liaison, catering, AV, décor, merchandise, and materials, assisting with supplier coordination
- Champion WFN’s Event Code of Conduct.
Other WFN Events
Throughout the year WFN holds other fundraising and engagement events ranging from intimate dinners with supporters, winner talks, events as part of our Next Gen programme, and major initiatives such as Royal dinners, Galas and Biodiversity Summits which will require the EOA’s assistance.
- Manage ticketing and Q&A platforms and associated activities
- Coordinate volunteer involvement where required
- Support the organisation and logistics of fundraising and engagement events, including acting as venue liaison, arranging catering, managing guest lists, etc
- Assist with production of event materials as needed (signage, name badges, merchandise).
OFFICE ADMINISTRATION AND OPERATIONS
Smooth running of the WFN office and systems is vital for the charity to work effectively, with this role helping to support the team. The WFN office is a busy and welcoming environment, with regular visits by winners and supporters.
Office Management
- Ensure the office is a welcoming, tidy, and well-functioning space
- Greet visitors and manage incoming calls, emails, and enquiries
- Liaise with team and suppliers to order office materials and manage contracts (utilities, cleaning, stationery, refreshments, merchandise etc.)
- Manage post, deliveries, and waste removal procedures
- Oversee and liaise with the office cleaners to ensure they have the products they need and are paid in a timely manner.
Administrative Support
- Assist with diary management and scheduling meetings (in person and online)
- Arrange team and visitor travel, accommodation, and hospitality logistics
- Draft routine correspondence, thank-you letters, and other administrative communications
- Review and respond to general email enquiries (info inbox)
- Support the Head of Finance with basic administrative and data entry tasks
- Help maintain and update WFN’s CRM database (currently Salesforce) with contacts, donors, suppliers, event attendees
- Support the team with data entry, filing, record keeping, and maintaining digital and physical systems.
GENERAL DUTIES
- Represent WFN professionally at all times
- Adhere to WFN’s financial and operational procedures
- Undertake any other duties as reasonably requested from time to time. This job description is not exhaustive and may evolve.
Registered Charity
6 - 10
Whitley Fund for Nature is a fundraising and grant-giving nature conservation charity supporting grassroots practitioners across the Global South.
The client requests no contact from agencies or media sales.