It Jobs

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.

The IT Service Desk Manager will play a pivotal role in supporting the IT strategy and operational plans which supports the charity’s vision, mission and objectives. 

This role will be responsible for ensuring that all IT Support services are successfully delivered across the charity by fulfilling line management responsibilities for all IT support team members, implementation and development of service level agreements (SLA) and Key Performance Indicators (KPI’s), implementation of service desk best practices, documentation of support processes, working with Head of IT on the creation and management of policies, monitoring of IT Policy adherence, creation of user facing communications and documentation, root cause analysis, trend analysis, creation and presentation of IT metrics, creation and ownership of a service catalogue, ownership of ticket management and associated processes, ensuring adequate onsite IT presence in our Cambridge office.

Main duties and responsibilities of the role:

Ticket management and ownership

· Creation and implementation of SLA’s

· Responsibility of all tickets ensuring they are actioned in a timely manner in line with SLA’s

· Ensure ticket progress and closures notes are well documented with troubleshooting and full resolution details

· Conduct route cause analysis

· Conduct major incident reviews

· Feedback to team on ticket trends and common issues occurring

· Reporting of any potential security threats

· Line management of IT support team members (1st and 2nd line support Analysts)

Policy Management

· Creation and adaptions of IT policies subject to Head of IT sign off

· Monitoring and championing of IT policy adherence

Documentation

· Creation and management of IT support process documentation

· Creation of user facing guides, instructions and media to aid service delivery and user education

· Creation and management of a service catalogue

Metrics

· Creation and sharing of regular IT support metrics with IT management.

· Creation, definition and implementation Key Performance Indicators for IT Support team

General

· Implementation of ITSM best practices and framework e.g. ITIL

· Input into budget planning with Head of IT

· Collaboration with System and Security Manager to feed into continuous service improvement

· Communication of regular updates regarding key IT Support issues with IT Management

· To undertake any other relevant duties and projects delegated by the Head of IT, in line with the responsibilities of the post.

What we are looking for:

· Relevant formal qualifications or relevant experience

· Experience of managing an IT Support Team

· Creating technical documentation to support the organisation

· Creating user facing documentation

· ITSM best practices

· Knowledge of IT support principles and best practice

· Experience with Active Directory

· Managing and administering IT ticketing systems such as Jira

· Experience in the creation and presentation of metrics

· Exemplary leadership skills with both practical and short/long term strategic vision; ability to build relationships and inspire confidence and respect at all levels; strong team player

· Excellent communicator – able to build rapport and demonstrate strong influencing, negotiation skills and decision-making skills; excellent listening skills - receptive to feedback and demonstrates flexibility, curiosity and an ability to learn

· Ability to explain complex IT information to all stakeholders

· Demonstrates and encourages ownership and responsibility; drive/motivation - has a “can-do” attitude and is committed to delivering results and strives for continuous improvement

· A good blend of strategic and analytical thinking; innovative personality; able to see the bigger picture and set future direction

· Strong ethical standards and a high level of personal integrity

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £42,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th January 2025, with interviews likely to be held week commencing the 3rd February 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Join a team that is changing places and changing lives.

Groundwork is the community charity with a green heart. We believe that big global issues – the economy, the environment – have a big local impact. Groundwork operates throughout the UK helping communities find practical solutions to the challenges they face. 

Head of Finance & Technology 

Salary: £54,714 to £65,333 (pro rata based on an FTE of 37 hours) and depending on experience
Term: minimum 22.5 hours per week up to 30 hours
Location: Flexible working with occasional travel across the various Trust office  East of England, with opportunities for home working

Groundwork East has nearly 40 years of experience in delivering bespoke projects that use the environment as a catalyst for building a more sustainable future. We are looking for a Head of Finance & Technology to provide robust financial leadership, management of the Finance and IT functions and professional advice to support business development, planning and compliance and continued modernisation.

You will be responsible for the day-to-day management and control of all finance and IT functions including ensuring that financial / management reporting is delivered to high professional standards. You will be fully qualified - either CCAB, CIMA, ACCA or overseas equivalent - and have experience of a wide range of financial duties within an accounting environment as detailed in our Job Description and Person Specification.

You will have excellent communication, people management, planning and organisational skills as well as exceptional IT skills and you will have the opportunity to help drive forward an inspirational organisation making a real and positive difference to local communities across the east of England.

An ability to travel between sites is a requirement of the role[.

If you are looking for an inclusive, family friendly organisation which offers flexibility, a supportive culture, an employee assistance programme together with the opportunity to develop your skills and progress your career we would like to hear from you.  

Groundwork East is an equal opportunities employer and welcomes applications from all members of the community.

Closing date:  Monday 3 February 2025 (midday)
Interview date:  Monday 10 February 2025

There are about 2,000 LGBTQI people claiming asylum in the UK every year because of their sexuality, gender identity or intersex status. When they come to the UK, they are still not safe. They are often abused in refugee accommodation by other refugees who come from the same or similar countries to the one they are escaping; they become homeless and depressed; and they are rejected by their ethnic community and live in poverty.

The job involves coordinating our online and offline activities, providing admin support to the team in running Micro Rainbow’s programmes and weekly events and administering day-to-day financial transactions.

The ideal candidate is passionate about equality, has excellent coordination, IT, attention to detail and administration skills.

CREST Waltham Forest is a local voluntary organisation that currently works within the fields of adult mental health and well-being, older adults with dementia, is the Locally Trusted Organisation for 5 Big Locals and provides the management of a thriving community centre.   The Senior Administrator will support the Operations Director but also work closely with all team leaders and managers within the organisation and be accountable to the members of the Trustees Management Committee.
The Senior Administrator will lead on all administration processes including IT provision and the development for the effective delivery across all CREST WF’s services and projects to its respective clients.
The ability to work using their own initiative is essential as well as be confident to liaise and be part of the different teams/services that make up CREST WF.  The role is critical to ensuring all the administrative functions run smoothly and efficiently; they will be responsible for co-ordinating and executing a variety of tasks that support daily operations across the organisation and contribute to the overall success of the organisation.

About The Role
Alzheimer’s Society, the UKs leading dementia charity is looking for an IT Project Manager who will play an important role in shaping the Society’s technology future.
This role provides an exciting opportunity to join our IT team in one of the most dynamic and fast growing charities in the sector. This role is critical in delivering IT projects that will support the delivery of our IT Roadmap and our ambitious new strategy. Working autonomously, the IT Project Manager will be responsible for leading and managing the scheduling and delivery of technical IT tasks, projects and technical components of larger projects.
This is a technical role and the post holder will require technical skills and knowledge.
Projects will be managed in accordance with the Society’s project management methodology, based on Prince2. The Society is also starting to use elements of Agile methodology in their implementation and the methodology is being updated to reflect this.
About you

- Extensive experience of end-to-end Project Management within a technology environment.
- Robust knowledge of good design, development and testing to enable robust discussions with technology resources and suppliers on the project.
-  Experience of commercial negotiations with suppliers to input into contracts for project delivery.
- Demonstrable change management and leadership skills, and the ability to apply them to implement new systems and redesign work.
- Experience of business analysis, process mapping and re-engineering.
- Significant experience of delivering complex projects of technology change that have lasting and significant impact on an organisation

We’re looking for someone who will share the drive, ambition and passion of our IT Team to develop positive cross-functional relationships, and act as a trusted partner to support our Help and Hope strategy.
You will also have:

- Demonstrable experience of developing and maintaining key relationships across functions within an organisation;
-  Strong organisational and timekeeping skills, with demonstrable experience in prioritising request and managing expectations.
- Experience using Microsoft Suite of products and collaboration tools.
- Considerable experience of working collaboratively and being able to prioritise your workload effectively, whilst remaining solution focussed throughout your areas of work.
- Strong interpersonal and interpretation skills, allowing you to have open jargon-free conversations with the business.
- Attentive listening skills when gathering critical requirements or understanding the basis of user concerns that are being articulated.
- Excellent attention to detail.
- Experience of working as part of a team, supporting colleagues when there are deadlines, and knowing when to ask for help.
- Ability to take initiative, be a self-starter and incredibly motivated.
- A ‘can-do’ attitude, be enthusiastic and passionate.

About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

IT Business Analyst

Location: Flexible (with occasional travel)
Hourly Rate: £20-£23 per hour
Contract: Temporary, 2 months

Harris Hill is delighted to be recruiting on behalf of a well-known charity for the role of IT Business Analyst. This temporary position offers an exciting opportunity to contribute to impactful projects, supporting the optimisation of business systems and processes.

As an IT Business Analyst, you’ll work closely with stakeholders and project teams to analyse current business processes, develop solutions, and drive meaningful improvements.

Key Responsibilities:

• Evaluate and document current business processes, identifying opportunities for improvement.
• Facilitate workshops and stakeholder meetings to gather insights and share findings.
• Analyze requirements and create process models, user guides, and performance improvement recommendations.
• Collaborate with IT teams, third-party providers, and key stakeholders to design and implement solutions.
• Support user acceptance testing and provide training-related guidance as needed.
• Ensure change control processes are aligned with operational requirements.

About You:

We’re looking for a candidate with:

• Proven experience as a Business Analyst, including process analysis and improvement.
• Strong communication and stakeholder management skills.
• Knowledge of business process modeling techniques (e.g., BPMN, UML).
• Familiarity with system development life cycles (e.g., Agile, Waterfall).
• Proficiency in Microsoft Office 365 and related tools.
• A proactive, organised, and solution-oriented approach to challenges.
• Willingness to travel occasionally and flexibility to adapt to project demands.

What’s on Offer:

• An hourly rate of £20-£23 per hour.
• A temporary, 2-month contract working with a highly regarded charity.
• Flexible working arrangements and the opportunity to make a meaningful impact.

How to Apply:

If you’re an experienced Business Analyst looking to contribute to an organization making a real difference, we’d love to hear from you!

To apply, please submit your CV to Harris Hill. Applications will be reviewed on a rolling basis, so early applications are encouraged.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Head of IT

Shape and deliver impactful IT strategies as Head of IT, working with a global charity.

Position: Head of IT

Salary: £59,375 per annum

Location: Milton Keynes with hybrid working options

Contract: rolling 12-month fixed term contract.

Hours: Full-time, 36.5 hours per week

Closing Date: 27th January 2025

About the Role

World Vision UK is seeking a proactive and innovative Head of IT to lead our technology team. This pivotal role involves managing IT teams, external partners, and suppliers to deliver technology solutions that align with organisational goals. You’ll oversee a primarily Microsoft-based IT environment, incorporating bespoke solutions, while driving transformation and innovation. With a focus on strong stakeholder relationships, you’ll ensure robust governance, security, and operational effectiveness to meet the organisation's evolving needs.

Key responsibilities include:

• Designing and implementing a digital roadmap aligned with organisational strategy.

• Overseeing IT applications, networks, security, and business continuity plans.

• Partnering with senior leaders to deliver innovative technology solutions.

• Managing a £2m IT budget and supporting a £2m project budget over the next three years.

• Leading, motivating, and developing a high-performing IT team.

This is an exciting opportunity to make a significant impact in a dynamic international NGO environment.

About You

You are an experienced IT professional with a passion for leveraging technology to drive change.

Essential skills and experience include:

• Proven success in implementing technology solutions and managing IT projects.

• Strong leadership skills with experience motivating and developing teams.

• Excellent stakeholder engagement and communication abilities.

• Strategic thinking and problem-solving skills.

• A commitment to World Vision’s Christian ethos and mission.

• Experience in the NGO sector is desirable but not essential.

About the organisation: 

World Vision UK is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. 

Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love. 

As a child-focused organisation, we are committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

We are a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting you to complete a form known as a Statement of Conduct. 

Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

Other roles you may have experience of could include: IT Director, Technology Programme Manager, Digital Transformation Manager, Infrastructure Lead, or Systems Implementation Manager, IT Manager, Head of technology, CTO etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

IT Security Analyst

Recruitment Agency Ref: 153459

Location: London (office-based role with flexible working options available)
Salary: £46,000 per annum
Contract Type: Permanent

We are working with a London-based Housing Association to recruit for a new role within their IT team. The IT Security Analyst will be responsible for supporting the information security functions and continually improving information and cyber security processes across the organisation. This role will play a pivotal role in ensuring the organisation maintains their Cyber Essentials Plus accreditation.

Key Responsibilities:

• Monitor and analyse computer systems for security issues
• Investigate security breaches and provide detailed incident reports
• Implement security measures, including firewalls and data encryption
• Conduct penetration testing and vulnerability assessments
• Develop best practices for IT security across the organisation
• Research and recommend security enhancements
• Support a 24x7 cybersecurity service, including incident response and disaster recovery planning
• Collaborate with internal teams to align security strategies with business goals

About You:

• Industry-recognised certifications such as Security+ or CISSP
• Demonstrable experience in information security or a related role.
• Expertise in penetration testing, vulnerability management, and SIEM tools
• Strong understanding of firewalls, antivirus, and network security principles
• Experience with cloud infrastructure and host-based security tools
• Excellent communication, analytical, and problem-solving skills
• A proactive attitude and a desire to drive cybersecurity excellence

This client does NOT provide visa sponsorship.

To apply or for more information, please get in touch with Kirsty Mah on 020 7019 8856 or email [email protected]

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Key information

Location: Westminster, London. Office-based with flexibility (Min. 2-3 days per week in the office).

Contract: Intern 6 month contract (with potential for progression to permanent role) Full time 37.5 hours a week

Coordinator Permanent. Full time 37.5 hours a week.

Salary: £27,007.50 – £28,450 per annum depending on experience.

Benefits and entitlements:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

Reporting to: TBC - Senior Data & IT Manger or another manager in the Central Resources team.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

We are seeking a dynamic and motivated Central Resources & IT Intern/Coordinator who will join our Central Resources & IT Team to ensure that efficiency is at the forefront of our processes, reducing needless admin and promoting streamlined work practices that enable the wider team to concentrate their efforts on supporting young people to access life enhancing career opportunities.

We can offer a 6 month internship (with potential for progression to permanent role) for new entrants who are keen to start their charity career or a permanent role for candidates with experience.

What will I be doing?

You will have a varied role that allows you to experience many different facets of what it takes to run a successful charity. You will be supporting on tasks relating to day-to-day administration of essential internal process such as HR, Finance, Data & IT and more. You will be part of the core team that establishes and maintains employer relationships, acting as an advocate for the Trust across a number of high-worth partnerships aligned to our business need. You will also provide crucial support to our dynamic Data & IT function that underpins our ambition for growth and increased impact.  There is scope to tailor the emphasis of job role dependent on candidate's strengths.  

What abilities/skills/ experience are we looking for?

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· A can do attitude with a love for a diverse workload

· Excellent relationship management skills with ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· Excellent working knowledge of a range of IT programmes including Word, Outlook, Trello, Titan and other common office based programmes

· Highly analytical mind with an ability to identify problems and offer actionable solutions

· Excellent communication skills including the ability to communicate and implement new processes across the wider team

· Ability to drive continuous improvement to improve the inner processes of the Trust

· Ability and willingness to follow and champion rigorous systems, standards and processes

NOTE: this role would be well suited to someone at the beginning of their career journey and looking for an opportunity to gain experience in the charity sector

What will I gain?

Every member of the CYT team gets involved in the charity's strategic development and impact and contributes to our work supporting young people to fulfil their potential.

In return, we make sure you are supported by a warm and collaborative team, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. We pride ourselves on giving opportunities to people at the start of their charity career, supporting them to develop their skills and experience in a much-needed sector of our society.

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

How do I apply?

If you are passionate about transforming the life chances of young people, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification.

CV's will not be accepted.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from ethnic minority backgrounds and/or those with a lived experience of the young people we support.

Closing date: 24th January 2025. However, we may interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role via the charity Jobs site.

If you have not heard from us 2 weeks after the application closing date your application has been unsuccessful at this time.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)

Birmingham Rathbone is a local charity which works to enable people with learning disabilities to achieve their full potential. We invite you to join our team of professionals providing an excellent service to clients all over the City.

We currently have a full-time vacancy for a:

Director of Finance, Administration & IT
Based: Birmingham
Hours: Full-time, 36.5 hours a week
Salary range: £53,458 - £60,928 p.a. (plus generous pension and 25 days annual holiday plus Bank Holidays)

Key responsibilities:

• Effective management of the organisation’s finances, administration and IT infrastructure (IT support is contracted out)
• Support on Finance, Administration and IT to the CEO, Senior Managers and Trustees
• Direction of finance, administrative and IT activities to meet the organisation’s aims and objectives

Candidate Profile:

• Qualified accountant status (ACCA, CIMA, ICA etc.)
• Proven experience of leading a finance function and effectively managing staff
• Sound business judgment with clear strategic thinking
• Able to multi-task proactively and meet deadlines
• Excellent communication and IT skills
• An understanding of the Charity Sector

Closing date: Friday 24th January 2025 at 12.00 noon 
Interview Date: 4th February 2025 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Enhanced Disclosure & Barring (DBS) check will be required.

We are a Disability Confident Employer and we are committed to equality of opportunity and invite applications from all sections of the community.

Registered Charity No. 516557

No agencies please.

The General Optical Council utilises Microsoft Dynamics 365 CRM software (not Business Central/F&O) to manage operations and store operational data. We are looking for an experienced CRM Support Analyst to support the current software, coordinate future enhancements of the application, enhance and deliver reporting and undertake minor configuration/customisation/development work. 

Key Accountabilities:

- Ownership of the Dynamics 365 environment (approx. 60 users) including advising on storage requirements, strategic direction and licencing.
- Provide application support for users including systems training, data queries and other administrative tasks.
- Data management (including data imports/exports), synchronisation and integration with other business applications, systems testing, configuration, troubleshooting and planning enhancements.
- Report data in the predefined structures - modify tables, views, charts, dashboards, SSRS reports and forms.
- Maintain application access rights, security settings, and user privileges.  
- Collaborate with developers and third-party vendors to drive successful implementation of enhancements/integrations and maintenance of appropriate service levels.
- Create and update training manuals, policies and procedures, build custom reports, workflows and dashboards as requested.
- Review the MS Dynamics platform and solutions. Identify and address any architectural deficiencies and flag opportunities for improvement.

Essential Skills/Experience/Qualifications:

- Minimum of three years working with Microsoft Power Platform including Dynamics CRM 365 (cloud version).
- Experience with Microsoft Dynamics CRM configuration/ customisation / development skills including model driven apps, permissions, views and dashboards and power automate flows
- Must have experience working with sensitive data and have a sound knowledge of GDPR practices. 
- Excellent communication skills. 
- Excellent external and internal stakeholder management skills
- Excellent business analyst and problem-solving skills 
- Excellent data analysis, management and reporting skills
- Experience in user acceptance testing, training, producing guidance documentation and implementation support 
- Experience of other Microsoft Technologies including Azure, SharePoint, Exchange, Teams, Office 365 and other Power Platform/Dynamics 365 related applications (ideally also Microsoft SQL).
- Power Platform, Dashboard, API and SSRs Report development experience.
- Management of different Dynamics user licence types and storage to minimise costs.

Closing date for this role is 20 January 2025, please note we reserve the right to close this role early dependant on number of applications.

Please note your application will not be accepted without a covering letter exampling how you meet the essential criteria of this role, no more than 2 A4 pages.

Location: London
Contract Type: Permanent
Hours: Full time
Salary: £36,060- £41,769

You may also have experience in the following: IT Manager, IT Support Manager, Networking Manager, IT Technical Support Manager, IT Service Support Manager, Microsoft, MSCE, VMware, Senior Systems Analyst, Infrastructure Manager, Network Manager, IT Support Analyst etc

REF-218 797

The Clink Charity has been at the forefront of offender rehabilitation since 2010 and has developed award winning training programs which have provided second chances to the most vulnerable in society whilst achieving superb results in rehabilitation and reduction in numbers of reoffending.

The Role:

Reporting to the CEO, the role will be responsible for managing all commercial and business functions for the Charity, (excluding Clink Events, our social enterprise which has its own business development function). 

This is a newly appointed position within the management team and is an exciting opportunity for a strong commercial manager who has previous experience managing office infrastructure, bids, contracts, business relationships and funding.  It is essential to have strong finance and IT skill, as the role will work closely with Finance and be responsible for running all inhouse IT systems. 

The role will be supported with additional resource from our Bids, Grants, Contracts & Tenders Manager, our Data & Analysis Officer and an external Consultant who advises on business development.

Contract: Permanent, Part Time.

Working Hours: Hours 22.5 a week.  Office Based.  Flexibility to work over 3, 4 or 5 days, but must include Friday as part of the working week.

Location: Bessemer Park, Herne Hill, London. SE24 0HG

Salary: Up to £60,000 per annum Pro Rata, DOE.

Key Responsibilities Include:

Commercial & Business Development:

· Own our commercial relationships with the Ministry of Justice and other major customers.

· Bring in new funders and new contract business from the MOJ, HMPPS, Local Authority Adult Education Providers,              and Private Sector companies working in our field.

· Collaborate with our bid and business development team and with our marketing team on fundraising. 

· Take the lead on major new grant funding applications.

· Review and develop operational processes to improve performance and maximise growth working closely with the                Head of Finance, Director of Operations and MD Clink Events.

· Work together with relevant internal departments to develop accurate and consistent bids.

· Establishing targets for contract income, fundraising and grants, and ensuring the Charity meets them.

Business Management:

· Ensure the smooth running of our Head Office site at Bessemer Park, Herne Hill, London.

· Manage our leases and site infrastructure in Bessemer Park including managing our outsourced IT provider.

· Management of our in-house IT systems contracts relationships (Case Management, Sage, Paperless invoicing).

· Oversee all business accounts and contracts.

· Implement systems and processes to ensure all contracts are managed and renewed including competitive re-                      tendering as appropriate.

· Managing risk assessments for new initiatives and overseeing the risk register for the Charity.

Experience & Background Required:

We welcome applicants with relevant commercial and contract management experience from the public, private or not for profit sectors. Successful applicants are likely to have had a track record in negotiating public sector contracts and building relationships with commissioners and procurement professionals. Experience in education, training, apprenticeships or justice services would be of particular interest.

It is essential that the role holder is Financially and IT literate, someone who can lead the commercial function, manage our outsourced IT infrastructure providers and provide business leadership to the management of all internal supply contracts.

You will work closely with the Finance team and support the remote working Head of Finance to provide oversight and support to our finance team members based at Head Office.

Personal Attributes:

· Highly financially and IT literate.

· Strong leadership skills to guide and motivate colleagues and teams with the ability to work in virtual team structures.

· Excellent organisational skills to balance and prioritise their workload and meet deadlines.

· Knowledge of project management and risk management.

· Solid financial skills, including some financial/data reporting abilities (There is a Head of Finance who prepares all                Board & Management Accounting and a Data Analyst who leads performance reporting).

· Knowledge of relevant legislation & regulations and industry insights/trends.

· Strong strategic and negotiation skills to make sound commercial decisions.

· A compelling and engaging communicator, who is professional and able to influence and present well internally and             externally.

· Shows genuine empathy and belief in the values and objectives of The Clink Charity.

Preferred but not essential

Project Management Qualification (Prince 2 or similar)

CIPS (Chartered Institute of Procurement & Supply)

Equality, Diversity and Inclusion are at the heart of our work and The Clink Charity is committed to providing a welcoming and inclusive environment where all individuals feel respected and are able to give of their best. We strive to make our team truly representative of society and are committed to eliminating discrimination and promoting equality and diversity amongst our learners, workforce, trustees and stakeholders

To apply, please follow the link and upload your CV.

Salary: Clinical Band 7 £54,320 - £60,981 per annum inclusive
Contract Type: Fixed Term for 18 months
Hours of work: 37.5 per week

About the job role

We have an exciting opportunity for a Business Analyst in our Information team at St Joseph’s Hospice.

We are seeking a skilled Business Analyst to lead the analysis, design, and implementation of business solutions, specifically for the migration of clinical systems from our legacy platform to a modern cloud-based solution.

This role involves working closely with stakeholders from various clinical departments, IT teams, vendors, and external partners to ensure the successful delivery of the migration project.

About you

You will need:

• Conduct business analysis and requirements gathering to support the design of our next clinical system.
• Facilitate workshops, interviews, and surveys with stakeholders to elicit and validate business needs.
• Degree educated, preferably in an Information or IT-related subject.
• Advanced skills in Excel for reporting and business cases.
• Formal project management qualification.
• Proven experience in a Business Analyst position.

Where you’ll work?

St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.

We provide high-quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more!

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

For further information and to apply, please visit our website via the apply button.

Closing date: 19 January 2025

An exciting opportunity to become part of the Senior Management Team (SMT) at Schoolreaders, a dynamic and fast-growing charity based in Bedford. Schoolreaders is a national charity tackling poor literacy through a network of volunteers who provide one-to-one reading support to children in primary schools across the country. We are the largest national in-school child literacy charity, supporting over 28,000 children in over 1,400 schools every week. We have ambitious plans to grow and support many more children in future, so it’s an exciting time to join us.

We are looking for a committed individual to join Schoolreaders to be part of the SMT and wider charity, delivering this vital support to children. As Head of Business Support, you will be coming on board to develop and manage the structure and team that deliver the support functions for the charity, helping keep everything running smoothly. Your team will consist of employees, contractors and third parties where necessary, and you will co-ordinate them to deliver a seamless set of services. At this time the role will line manage two officer roles within the charity, manager several third parties (including HR and IT) and work alongside the Head of Finance.

The Head of Business Support will oversee compliance, governance, HR, IT, facilities, and administrative functions. We don’t expect you to be an expert across all these areas – you might have a strong background in one or two but have the ability to manage these functions and others in the team and have a meticulous eye for detail. You will be expected to have a good understanding of compliance, IT, health & safety and HR to enable you to lead the day-to-day delivery across these disciplines.

Reporting into the charity’s CEO, you will be part of the Senior Management Team (SMT). As part of this you will directly input into the charity’s strategy and annual planning process.  The Head of Business Support will also manage the delivery of change within the organisation, tracking projects and raising risks and issues to the SMT.

RESPONSIBILITIES AND DUTIES

​

1. Day to day oversight of the delivery and development of corporate services functions, to include:

a. Compliance, ensuring that Schoolreaders is compliant with all relevant legislation, data management and safety standards. (H&S, GDPR etc)

b. Risk, ensuring effective systems and processes are in place for managing risk, owning key policies and their review, engaging with staff with information and training, liaising with the Board and with the Director responsible for Safeguarding and being the main point of contact for whistle blowing.

c. Business Support, monitoring and driving forward internal projects, overseeing the review and management of policies, and managing administrative and other support functions.

d. IT, supporting and maintaining systems, hardware and software, ensuring they are secure and up to date, continuing to develop new functionality in partnership with our external IT providers

e. HR (managing both internal and external resources) to support recruitment, starters and leavers, staff welfare, processing payroll, leave and sickness and the training and development of people.

f. Facilities, managing office spaces, supporting home workers and overseeing health and safety.

g. Producing and leading on the annual Culture Review, collating scoring and feeding back to trustees.

h. Finance, assisting the Head of Finance, approving spend where necessary.

2. Line management of two Business Support Officers, covering

a. Compliance

b. HR Support

c. IT Support

d. Finance

3. Development of yearly plans and budgeting for all corporate services.

4. Manage relationships with external suppliers and ensure value for money.

5. Owning the programme of change across all services to ensure we remain on track to deliver our ambitious growth objectives.

6. Establishing and maintaining office procedures.

If you would like to discuss the role further, please contact Sally Wrampling (CEO)  for an informal conversation.

To apply for the post, please submit your CV with a covering letter outlinging how you meet the job requirements / specification.