It Jobs in Hammersmith, Greater London
We currently have an exciting opportunity for an experienced individual to join our team as a Power BI Developer. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £43,003 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
The small yet busy Solution Delivery Team is expanding from six to ten employees, sitting within the IT Department. The team work within Cats Protection to identify issues and provide technical solutions, utilizing both off the shelf products or in-house developed solutions as required. Internal solutions are built using a range of technologies focused around the Azure Stack, including low code/no code solutions, the Power platform, T-SQL and other technologies as required.
Responsibilities of our Power BI Developer:
As a Power BI Developer you will be working with a number of departments within Cats Protection to understand their data and reporting requirements. You will need to identify any quality issues with their data, as well as work with the departments on how best to resolve historic data issues and improve processes to ensure future data is captured to a high standard. The data will then need to be moved in to our Power BI platform where you will create user friendly and accurate reports to show this data.
Current projects include:
- Supporting existing reports and dashboards for Neutering Finance to track processing times and backlog
- Building a number of reports for our Volunteering teams to track foster home inspections, volunteer availability, and surveys of the volunteers
- Supporting a network of Power BI Champions within the organisation, providing them with data and supporting them in finetuning reports to better inform decision-making
What we’re looking for in our Power BI Developer:
- At least 3 years of experience using Power BI and extracting data from SQL, Excel and SharePoint.
- Experience presenting data in a format that users can understand
- Knowledge of the PowerApps platform
- Knowledge of Azure Data Factory and ETL processes
- Someone with a logical, analytical approach to problem solving
- Knowledge of the appropriate professional and/or legal data standards
- A customer focussed individual
- A keen eye for detail, ensures all work is carried out to a high standard
What we can offer you:
- salary of up to £43,003 per annum plus excellent benefits
- generous annual leave entitlement
- Flexible working options
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 13th May 2024
Virtual interview date: 21st & 22nd May 2024
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Closing Date: 16th May
Contract: This is a fixed term contract for 18 months.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Alzheimer’s Society are embarking on a major CRM migration to Dynamics 365 which as a complex project requires close attention on several technical workstreams. These include migration, integration, reporting and our marketing selections solution amongst others.
This role will provide technical leadership around integrations to help us deliver a successful CRM that will take provide our Income and Engagement activities a step change and provide us with a solid CRM foundation for the future. A firm technical understanding is a must.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- Experiences of working on integrations with Dynamics365.
- Ability to both build integrations and help manage third parties and other teams building them.
- Be great collaborator, working with trusted experts in both technical and non-technical teams to achieve our project goals as a team.
- Ability to healthily inspect the work done by others to ensure quality and provide supportive feedback where needed.
- Able to build strong relationships with our external suppliers to keep the deliver harmonious.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
Inspire is a charity based in East London. We inspire children and young people across London and beyond, using data to understand the barriers they face and connecting them with a range of employers and opportunities to open doors to their success.
We have over 30 years of experience in delivering high quality services and programmes to children, young people, schools, local authorities and employers. Working alongside our large network of employer volunteers, our programmes inspire and support children and young people to create a positive future for themselves in their journey from the classroom to workplace. We provide them with independent careers guidance, high aspirations and strong employability skills.
The Opportunity
An excellent opportunity has arisen for a reliable, conscientious and self-motivated individual to join the Inspire Management Information (MI) team as an MI Data Systems Manager.
Inspire provides a full MI service to the nine local authorities that make up the London East sub-region and we work in close partnership with wider London local authorities, career companies and other national partners to support the needs of young people through the intelligent use of management information. We have a reputation for providing insightful and informative data analysis to meet local and national requirements, always ensuring the highest standards of data integrity and security.
Key responsibilities of the MI Data Systems Manager include:
- Supporting the Deputy Director and Senior Systems Manager to develop, implement and manage the MI service.
- Monitoring of data integrity and quality within the database.
- Preparing the submission of mandatory management information to the Department for Education within set deadlines and to national standards.
- Supporting a MI helpline to users of the system.
- Interrogation of the database to conduct analysis and create reports.
- Developing and delivering training in the use of the database.
- Managing a team member.
- Taking lead responsibility for the production, analysis and presentation of MI reports.
- Maintaining a high level of understanding of all national requirements relating to the service.
- Contributing to effective teamwork and information sharing
Benefits
29 days annual leave plus bank holidays
3 volunteering days per year
Family friendly policies
Hybrid working arrangements
If you have the skills and desire to join our team, please see our job description and person specification for further details about the role.
How to Apply
If you wish to apply for this role, please provide your CV and include a covering letter outlining why you are suitable for the role, clearly addressing the requirements of the person specification.
Interviews will include a skills based test.
Closing date
Interviews will be held on a rolling basis. We will review applications as we receive them and aim to appoint as soon as we meet the right person. We reserve the right to close the application process early if we find a suitable candidate.
Unfortunately, due to the number of applications we receive we are unable to contact unsuccessful applicants.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.
Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.
Background
Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities.
This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions.
It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.
Role purpose
The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.
Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.
We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.
Closing date for applications:Rolling – if we fill the role we will withdraw the advert
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
To help achieve our mission, Crisis is looking for a Data Insight Analyst to join the Data, Digital and Technology team. We are embarking on a project to change our CRM to Microsoft Dynamics and to move our Database onto Azure. To account for this changing infrastructure, the Insight team will work on updating our suite of reports, largely based in Power BI.
Contract: 12 Month fixed term contract, maternity cover
Location: London office (you will be required to work from the London office once a week or twice a fortnight in line with Crisis’ Hybrid Working policy)
About the role
As a Data Insight Analyst, you will assist in updating and creating PowerBI dashboards and apps. You will collaborate with colleagues across the organisation to gather requirements and develop reports that enable accessible monitoring of key metrics. As our current suite of dashboards need to be reworked, this role offers a good opportunity to shape a data visualisation project from start to finish, helping Crisis make evidence-based decisions in our pursuit to end homelessness.
About you
To be successful in this role you will have excellent communication skills, particularly when it comes to conveying complex, quantitative information to a non-technical audience. You will be able to identify requirements and deliver synthesised findings in an accessible and engaging manner. Additionally, you will have technical experience in PowerBI and SQL, from querying relational databases to building impactful visualisations.
You may also have experience working with Microsoft Dynamics, Azure SQL Database, website analytics, product analytics, customer analysis, digital analytics, Jira, data science, Tableau, Python/R or excel.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay.
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Tuesday 21 May 2024 (at 23:59)
Interviews will be held on W/C 3 June 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
The Guy’s and St. Thomas’ Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals.
We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team.
We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation.
You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation
In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society.
Key Responsibilities
- The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users.
- Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You’ll be able to authorise change requests in place of the IT manager, and escalate to them if necessary.
- The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it’s subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office.
- You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You’ll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work
- The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation.
Skills and Experience
- Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment
- Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions.
- Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks.
- Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company.
- Work closely with IT manager for the benefit of the tech environment.
- Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager.
- Mentor and guide less experienced IT support team members.
- Excellent communication skills, dealing with both users and stakeholders
- Incident management and ownership and good prioritisation
- Service ownership and taking responsibility for a great level of service.
- Comfortable formulating and delivering user training and guidance.
Technical skills:
- Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required.
- As the organisation has a hybrid working policy, you’ll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security.
- Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution
- Maintain and support Intune-managed hardware inventory – windows on surface pro, byod, android and apple devices – and application clients
- Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training
- Promote an inclusive, collaborative, and respectful working environment (lead by example)
- Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV
- Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting.
- Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online.
- Experience of supporting and configuring Microsoft365 platform – including Sharepoint, Onedrive, Teams, Bookings, Forms
- Experience configuring Microsoft Intune – understanding configuration profiles, application packaging, compliance management and Autopilot
- Experience in scripting (eg PowerShell)
- Experience in Power BI a bonus
- Experience of working within the ITIL framework or working knowledge of service management concept
- Support hybrid meeting solutions and cloud printing
- Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms
Soft skills:
- Excellent communication skills, dealing with both users and stakeholder
- Incident management and ownership and good prioritisatio
- Service ownership and taking responsibility for a great level of service
- Comfortable working within project parameters, contributing towards and formulating technical project docs
- Experience of mentoring colleagues and/or direct reports through professional development
- Comfortable formulating and delivering user training and guidance
Benefits
- Up to 12% employer pension contribution.
- Annual personal development budget.
- Annual health and wellbeing personal allowance.
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT Kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
· Employee Assistance Programme
The client requests no contact from agencies or media sales.
Camphill Village Trust is seeking a new Data Officer to join their team. Camphill Village Trust is a UK charity that supports over 600 adults with learning disabilities, autism, mental health issues, and complex needs across nine communities and services in England through supported living and day placement opportunities.
A significant aspect involves managing the Charity’s IT hardware and software to ensure they meet the organisation's needs, including planning upgrades and coordinating IT training events. Additionally, the role covers managing telecommunications and ensuring compliance with data protection regulations. It also involves working closely with the Head of Finance and external companies on new IT developments and data protection policies, ensuring the Charity's practices align with GDPR and other regulatory requirements.
The ideal candidate would have experience providing IT support, be organised, have strong communication skills, and have a good understanding of Office 365 systems. They should be proactive, resourceful, and possess a problem-solving disposition, able to work effectively with a range of stakeholders, including external support companies. They should be organised and methodical, combining accuracy with attention to detail and an ability to meet deadlines. Strong communication skills and the ability to explain IT issues to non-IT colleagues and build constructive working relationships are a must-have.
It is an exciting time to join the Trust with new leadership, a new strategy and opportunities for career growth whilst making a real difference to those whom we support. If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
Main Areas of Responsibility
Your role will include:
- Managing a mixed environment of Cisco and Aruba infrastructure
- Improving infrastructure services by working closely with the project delivery team to deliver a £26m IT refresh across our academies
- Building and maintaining strong relationships with departments and academies to ensure that the long-term strategic planning and delivery of core infrastructure services align with business requirements
A full list of duties and responsibilities can be found in the Job Pack.
What We are Looking For
We would like to hear from you if you have:
- A relevant Cisco or Aruba qualification
- A minimum of three years' experience in a similar role
- A proven track record in working to strict timescales and of working with staff at all levels
- Experience of working in an on-site IT based Customer Service position
- Extensive experience of deploying and maintaining Cisco Catalyst and Aruba CX switching and wireless
- Experience of working with Aruba Central and centralised management of network infrastructure
- Experience of hybrid environments (Microsoft Office 365/Azure)
- Experience of managing Microsoft desktop and server products (Windows 10,11/ Windows Server 2022)
- Experience of Microsoft DHCP and NPS
- Detailed knowledge of different cyber technologies across infrastructure protection, application security and information protection
For a full person specification, please download the Job Pack.
Applying for this Position
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
Role: CRM & Systems Administrator
Reporting to: Project Manager, Director’s Office
Purpose of job: To work with the Partnerships and Philanthropy/Fundraising, Finance and across all Foundling Museum teams by providing excellent CRM & systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include managing and maintaining a CRM database of contacts, digital systems, records management, general administrative duties, HR and IT support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£26,000-£28,000pa depending on experience
Who we are looking for:
Are you fascinated by data with an excellent grasp on IT and digital systems?
Are you interested in the role digital systems play in how arts organisations and cultural projects are managed?
Are you looking to take the next step in your arts administration or fundraising career?
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of CRM & Systems Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM in 2023.
This new role is essential to the success of Philanthropy and Partnerships, Director’s Office and the whole team, in providing effective research and administration support. The CRM & Systems Administrator will provide support across all fundraising areas including individual giving, corporate sponsorship and trusts and foundations as well as playing a vital role in keeping all Museum systems working effectively.
This includes processing donations and gift aid and maintaining records on the CRM. You will work as a key part of the Philanthropy and Partnerships team to help implement the Philanthropy and Partnerships strategy and streamline all CRM and supporter processes.
This is an exciting opportunity for a highly organised individual with a flair for collaborative working and information management who is looking to expand their administration skillset and make a tangible impact on our work, in particular supporter relationship management.
Critical to this role and the ongoing project of managing information, income generation and communications, will be the collection, management and sharing of data within our data and digital eco-systems.
Key objectives in first 6 months:
- Completed the migration of supporter data to Beacon CRM, working closely with the Project Manager: Director’s Office to ensure that data is managed in the most effective way to aid relationship management and income generation going forward
- Planned a phased migration of day-to-day organisational information into SharePoint over 12months to ensure effective working practices across the organisation
- Supported all staff with records management and general administration
- Supported the HR Manager with timely and efficient HR administration including inductions, off-boarding, staff training & events
Key responsibilities:
CRM Administration & Finance Processes
- Maintain and regularly update the CRM system by logging all applications made and pending, prospects, funding received, reporting deadlines, reports, thank you letters and all other supporter correspondence
- Process donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on CRM are up-to-date and any information related to gifts, grants and donations received is captured accurately and consistently
- Day-to-day administration of the Museum’s Friends, patrons and corporate sponsorship schemes and 1700 Clubs, as directed by the Philanthropy and Partnerships team
- Support the maintenance of accurate financial records of funded projects
- Support the Finance team with Gift Aid administration as required
Data & Insights
- Assist in data capture and gathering, including statistics or insight to support reporting, business cases, reports and funding bids
- Research trusts, businesses, and individuals with a view to identifying potential supporters and maintaining an up-to-date and accurate records of such contacts, updating the team, CRM and prospect pipelines on changes to information
- Ensure that strict confidentiality and GDPR legislation and guidance is adhered to in all aspects of recording data and sharing information in research profiles
- Work with internal teams to appropriately segment and steward new contacts through the CRM, including making data selections for email marketing campaigns.
- Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM
- Help to ensure income from visitors is maximised via Goodbox, Beacon, on-site signage and communications etc, and, with support from the Visitor Engagement, Commercial & Operations & Communications teams, move every customer on to their next step of supporter journey, evaluating touch points and messaging both onsite and online
Organisational Infrastructure
- Schedule priority internal meetings, including all-staff meetings, diary meetings and training sessions
- Support Project Manager: Director’s Office with Leadership & Governance, including setting up and scheduling of Trustee meetings, ensuring hybrid options are delivered, catering etc
- Arrange staff away-days, outings and celebrations
- Deliver general administrative support to SMT and colleagues as required, including basic IT support and HR admin, as directed by the HR Manager
- Manage the ordering of office items, including stationary and support users with IT inductions, including DSE requirements and checklists
- Work the Project Manager: Director’s Office, and with all departments to understand and map requirements for an integrated digital infrastructure framework
- Work with all departments to ensure that digital assets are stored according to data retention and records management best practice guidelines
- Work with the Director of Commercial & Operations, the IT Working Group and IT Support contract via Cara Networks to support the smooth migration of data currently stored on shared physical drives, to SharePoint and other digital platforms, through a phased transition process
- Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins and taking responsibility for suspending user accounts when staff leave
Other
- To perform any other tasks as reasonably requested by the Directors, Project Manager: Director’s Office and Philanthropy and Partnerships team.
Person specification
Essential:
- Excellent administration and analytical skills
- Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders
- Experience working with not-for-profit databases, such as Beacon CRM
- The ability to also work independently and take initiative within a small team and support colleagues, even under pressure
- Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities
- Excellent IT skills including in depth knowledge of CRM, Microsoft 365, SharePoint, and other cloud based digital systems
- An enjoyment of and willingness to engage with a wide variety of people and organisations
- Able to act with discretion and maintain professional confidentiality at all times
- A commitment to excellence and professionalism
- · Appreciation of and support for the aims, values and ethos of The Foundling Museum
- A right to work in the UK
Desirable:
- An interest in and engagement with the work and ethos of the Museum
- An interest in and engagement with the arts, heritage and/or music
- Experience of working in a fundraising environment
Interview timetable & how to apply
Closing date: Thursday 23 May at 10am
First interview date: Thursday 6 June 2024
Second interview date for shortlisted candidates: Thursday 13 June TBC
To apply please click on the apply button at the bottom of the screen, you will be taken to our website and then on to our application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application.
The Foundling Museum is the only cultural institution in the UK to celebrate the lives of care-experienced people, and those who care for them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Inter Mediate
Inter Mediate (IM) is a unique and discreet London-based peacemaking organisation established in 2011 to support behind-the-scenes peace negotiations in some of the world’s most challenging conflicts. This role offers an exciting opportunity to join the senior management team of a small high-impact organisation working at the leading edge of international peacemaking.
Reporting to the Deputy CEO and working closely with the CEO and the Financial Director, the Operations Manager will lead Inter Mediate’s institutional, Human Resources and project-support systems to keep the organisation running smoothly and ensure we are equipped to deliver the best results.
A successful candidate will be a motivated self-starter with senior management experience in operations, preferably for a non-profit organisation. You will be familiar with the fast and sometimes unpredictable pace of an international operating environment, and confident in handling challenges as they arise. You will be comfortable working collaboratively within a small team and engaging credibly with a wide range of people from senior government officials to project interlocutors in the field.
Key Responsibilities
A) Governance and Institutional Compliance (with the Deputy CEO and senior management)
- Lead the development and implementation of IM’s operational planning, in coordination with the CEO, Deputy CEO, Finance Director, staff, Trustees and supporters.
- Ensure that Inter Mediate complies with its charitable and legal obligations.
- Prepare, attend and minute Trustee and Committee meetings.
- Develop and implement quality improvement process for institutional policies and project delivery to keep Inter Mediate ethical, efficient and delivering value for money.
- Source, manage and review all professional services and suppliers engaged by Inter Mediate including banking, legal advice, accounting and auditing.
B) Human Resources and Office Operations
- Oversee Inter Mediate’s recruitment process and work with the Deputy CEO to ensure that we have fair procedures for benefits, training, probation, diversity and inclusion, gender pay gap, safeguarding, grievance and disciplinary matters.
- Oversee the contracting and on-boarding for new staff, consultants and trustees.
- Manage day-to-day HR functions and queries, including leave recording systems.
- Conduct staff remuneration and salary benchmarking exercises with the Deputy CEO.
- Update and maintain the employment handbook policies and procedures.
- Oversee office operations, equipment and facilities management.
C) IT, Security and Risk Management
- Ensure that the IT and communications systems are optimally configured for effectiveness and security, and that staff can operate them as necessary.
- Ensure Inter Mediate has robust risk mitigation systems and training for staff.
- Ensure Risk Assessments and security plans are completed by staff prior to staff travel.
- Ensure Inter Mediate has a viable business continuity plan.
- Maintain and review the Risk Register for the organisation with the Deputy CEO.
D) Financial Management (with the Finance Director)
- Work closely with the Finance Director to ensure that operational and financial planning processes and decisions are mutually informed and fully aligned.
- Strategise with the Finance Director and Deputy CEO to ensure all wings of the organisation work together to advance the best interest of the institution, its staff, projects and donors.
Experience, qualifications and skills:
- At least 8 years experience leading charity operations at a senior level spanning institutional compliance, Human Resources, IT, security and project support services, ideally in the non-profit sector.
- Track record of excellent business decisions for institutions under UK charity law operating in an international, multi-donor environment.
- Extensive experience of supporting Boards and Board committees at a senior level in a non-profit context.
- Some knowledge of project support mechanisms required for smooth delivery of peacebuilding, humanitarian, human rights or political projects in high-risk environments.
- Evidence of ability to both lead and service a complex network of external relationships.
- Graduate with a relevant degree and, preferably with relevant post graduate qualifications or relevant experience.
Attributes:
- Strong people management, collaboration and team building skills
- Excellent business planning and decision skills, and a sound understanding of operational and financial management in charities.
- Proven commitment to designing effective and enabling systems for organisation management in support of effective delivery
- An appetite for innovation and awareness of how experience can become organisational knowledge
- You will be able to work well under pressure and provide a grounded presence to the operations team
- Excellent written and spoken English
- Other language skills are desirable
- Good verbal communication skills and the ability to represent IM to a wide range of stakeholders
- High levels of energy and personal resilience
Working at Inter Mediate
A normal working week consists of 35 hours (or pro rata for part-time). Our office operates between 8am and 6.30pm with core hours from 9.00am to 5.00pm. Inter Mediate operates a hybrid working model, with at least 2 set days per week in the office in London.
Benefits include: (pro rata) 25 days holiday, pension contribution and private health insurance (following successful completion of the 6-month probationary period).
To Apply by 22nd May 2024 :
Send a one page cover letter explaining why you would be a good candidate for this position, and a CV.
IM is unable to currently sponsor working visas. All applicants must have the right of employment within the UK. Inter Mediate welcomes applicants from diverse backgrounds.
Only full applications will be considered. Only short-listed candidates will be contacted.
To Apply by 22nd May 2024 :
Send us a one page cover letter explaining why you would be a good candidate for this position, and a CV.
IM is unable to currently sponsor working visas. All applicants must have the right of employment within the UK. Inter Mediate welcomes applicants from diverse backgrounds.
Only full applications will be considered. Only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
We currently have an exciting opportunity for an experienced individual to join our team as a CRM Technical Lead. You will join us working 35 hours per week, on a 24-month fixed-term contract basis and will be based remotely. In return you will receive a salary of up to £48,444 per annum plus excellent benefits.
Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.
Cats Protection is moving into an exciting stage in its digital transformation journey with the implementation of Microsoft Dynamics as its new Customer Relationship Management functionality. This role will be part of a core delivery team leading the charity through discovery and implementation of the system and work closely with the existing IT team.
Responsibilities of our CRM Technical Lead:
As our CRM Technical Lead you will be responsible for providing expertise on CRM software functionality, data management and IT business processes. You will ensure all assigned immediate development work, upgrades, and support requests are dealt with to agreed levels of service and customer satisfaction. Ultimately ensuring the non-functional requirements are delivered and supporting the delivery of functional requirements whilst supporting and assisting with other staff within the IT Applications team and across the IT department.
What we’re looking for in our CRM Technical Lead:
- Recent or current knowledge and experience (within last three years) in dynamics 365 implementation as a technical lead, CRM and fundraising - essential
- Experience in product ownership/leading CRM replacement projects or large process change - essential
- Proven experience in stakeholder management, dealing confidently and persuasively with stakeholders
- Exceptional communication skills and ability to deal with all departments across the organisation
- Good knowledge and understanding of IT concepts and architectures and implementing and delivering IT services
- Organised with good planning skills
- Understanding of cloud hosting services
What we can offer you:
- salary of up to £48,444 per annum plus excellent benefits
- generous annual leave entitlement
- life assurance scheme
- range of health benefits including private healthcare
- Employee Assistance Programme
- and more
Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.
Unfortunately, we cannot accept applications or CVs that are emailed to us directly.
Closing date: 6th May 2024
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing.
We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in September 2021, and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable systems specialist to support us to ensure our data systems are well managed, users are trained, and we can create accurate reports for our donors and other audiences. The role will report to the Finance Director and will work closely with the rest of the team. This is a critical role that is central to the success of building a robust organisation, and there is opportunity for an ambitious candidate to grow in responsibility with it.
Key Responsibilities:
Oversee Salesforce System: maintenance, training, development, and reporting
Maintenance
· Ensure key objects on Salesforce such as accounts, contacts, campaigns and grants are working effectively (ensure process flows work well).
· Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc).
· Weekly data back-ups.
· Uploading ad-hoc batch data from Campaigns e.g. Just Giving or historical data into Opportunities.
· Ensure regular data cleaning to enhance the credibility and adoption of the system. Spot trends with issues and feedback into system development or training.
· Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to inform decision making.
Training and support
· Oversee user set ups, create new user profiles, and share best practices according to GDPR practices.
· Oversee smooth onboarding and training process for new members to ensure effective adoption.
· Keep training materials related to key objects updated, host internal webinars to address new feature introductions or common issues to troubleshoot.
· Promptly troubleshoot any user issues and feeding these into training to prevent it happening again.
· Respond to individual questions from users on Slack and share tips and tricks.
Automations and Development
· Manage the integration of Form Assembly, ensuring all connectors work well and troubleshoot and update individual forms when needed.
· Support users with the building of individual Form Assembly forms, updating when needed (ad hoc) and embedding them in their websites.
· Perform developments such as creating new fields, updating picklist values, page layouts, forms, automation configuration, formula fields, and other content. Work with core team to assess where a development is foundation specific, and where it should be applied across all users.
· Act as key point of contact with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets.
Reporting
· Build reports and dashboards for each key Object – spot trends and suggest improvements.
o Opportunities - pipeline and income reports for board meetings
o Grants - tracker and applications analysis, extraction of impact data for evaluation purposes
· Provide quarterly diagnoses of user adoption levels across the network.
· Work with exec director to prepare quarterly data for trustee meeting and annual reports.
Manage IT systems with the support of an outsourced consultant
· Act as a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers’ processes.
- Ensure MS365 systems are working effectively for current users, and troubleshoot issues as a first point of contact before liaising with outsourced providers.
· Maintain an up to date ‘how to guide’ for our intranet, ensuring all users know how to use it and find what they need.
· Recommend Cyber Security improvements.
· Procure IT equipment for team with support of external consultant.
· Maintain an up-to-date list of active users, MS 365 licenses and Antivirus license protection.
· Oversee the IT budget by approving expenses on a regular basis.
· To manage website domains – purchasing new ones on request, performing updates or providing access to web designers.
Essential criteria:
· Passionate about nature and the environment
· Understanding of and experience in Salesforce User Management
· Knowledge/skills in improving business processes, overseeing testing; identifying and implementing systems enhancements.
· Experience of being able to communicate well with and support non-technical colleagues.
· Strong communication skills, verbal and written.
· Ability to work methodically.
· Ability to work quickly and accurately.
· A keen eye for detail.
· Demonstrable ability to work independently.
· Energetic approach to work and a desire to learn.
· Experience in not-for-profit sector
Strongly desirable criteria:
· Salesforce Administration Certificate.
· Salesforce Trailhead badges.
· Awareness of GDPR regulations.
· Comfortable with using MS Office suite, Slack and Canva environments.
· Familiarity with complex accounting models (affiliates, branches, restricted and unrestricted funding).
· Experience of working in a fast-paced environment that is constantly growing and adapting.
· Being able to speak Spanish, Greek or Italian would be a bonus.
Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as:
· Flexible working as standard (hours and location)
· Flexible holiday allowance
· Private medical insurance
· Discretionary annual bonus
· Salary sacrifice pension scheme
· CPD opportunities
· Possible travel in the UK and internationally
· Saving the world!
The client requests no contact from agencies or media sales.
Chief Operating Officer
We have an exciting opportunity for a Chief Operating Officer to join the team in this hybrid-working role.
Salary: £65,000 - £75,000 per annum
Location: Central London, WC2A 3PE/Hybrid
Hours: Full time
Contract: Permanent
The closing date for applications is the 24th May, and interviews with Eastside People will take place the week after. Interviews with BAUS will take place in early June.
About the Role
Our team currently consists of 8 dedicated staff members and is led by our CEO, Anne Bishop. The Chief Operating Officer (COO) is a new role for BAUS. It will be a key part of our Senior Leadership Team, playing a vital part in the development and implementation of our strategy and deputising for the Chief Executive.
The COO role provides the essential financial stability and operational facilities to enable future growth through leadership and management of finance, maintaining and developing our IT infrastructure, and ensuring effective governance and regulatory compliance.
Key responsibilities include:
· Supporting the CEO on the development of BAUS’s annual strategic planning and leading the accompanying operational plan
· Oversight of financial management and administration, with support from an outsourced bookkeeper and finance team
· Ensuring BAUS’s IT and digital infrastructure is well maintained, cyber compliant and fit for purpose
· Ensuring effective governance and regulatory compliance
About You
We are looking for:
· Experience of leading a finance function in a charity, as part of a leadership team
· Track record of delivering on a range of other corporate support/operational services such as IT and Governance in addition to financial responsibilities
· Relevant professional qualification desirable e.g. part qualified/fully qualified management account or chartered governance institute (CGI)
As an Association, we understand that equality, diversity and inclusion are very important as we strive for excellence. Our members come from every walk of life and, therefore, to represent them effectively, so should we.
About Us
BAUS is a registered charity and a professional membership association dedicated to ensuring the highest standards in the practice of urology for the benefit of patients. We support our circa 2000 members, ranging from medical students to consultants & associated urological specialists by developing guidance for clinical practice, providing education and fostering research.
How to apply
Eastside People is supporting BAUS in the recruitment of this role.
Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV, and ensure that you cover the following:
· Why are you interested in the COO role, and why BAUS?
· How can you contribute to BAUS in this new role? Please highlight relevant experience and demonstrate how your skills match the specific requirements of the role as set out in the job description and person specification.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.
You may also have experience in other areas such as COO, Chief Operation Officer, Operation, Director of Operations, Operations Executive, CEO, Chief Executive Officer, Chief Exec, Executive, Charity.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Hours: 30 hours/week (0.8 FTE), Part time or Job share applications welcomed
About Us
Citizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives, works or studies in Epsom and Ewell.
We deliver our service through as many different channels as we can, to make sure we are accessible to everyone. This includes face to face, phone, video conferencing, and email. The role is based in our Epsom office.
About the Role
We are looking for a self-motivated individual with proven ability of managing and supervising a team. You will have recent relevant experience of working in a local Citizens Advice or similar advice organisation, and be able to demonstrate a good knowledge and understanding of the issues facing local communities.
This role involves the supervision of advice sessions, providing guidance and assistance to those working in our Epsom office as well as to staff working from home or in outreach locations.
The post is responsible for ensuring the smooth running of the day to day service and the implementation of consistent processes to maintain quality standards. In addition you will manage volunteer advice staff and work closely with the Training team to support their training and development.
This is a great opportunity for someone looking to make a difference in people’s lives, supporting some of the most vulnerable people in society and helping them to find a way forward.
About You
- Highly motivated with proven ability of managing and supervising others including the ability to develop and motivate staff as well as give and receive feedback objectively and sensitively.
- Recent relevant experience of working in a local Citizens Advice or similar advice setting.
- Ability to plan and manage your own work and the work of others in a pressured environment, including: setting priorities; meeting deadlines; and monitoring performance
- Flexibility and willingness to work as part of a team including advice work if required.
- Ability to identify ongoing training needs and deliver appropriate support to ensure high quality of service.
- Ability to communicate effectively both verbally and in writing.
- Proficient in the use of IT systems, including office, case management and benefit calculation systems.
- Commitment to work within the aims, principles and policies of the Citizens Advice service, demonstrating an understanding of issues affecting society and the implications on our clients and service.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.
Closing date: 20th May 2024
Interview Dates: 23rd May 2024