It Manager Jobs
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We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with a range of complex needs using our Wandsworth Day Opportunities Services.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including two day centres in Wandsworth offering a range of support, activities and theraputic interventions for people with complex physical and learing disability needs.
Who you are
You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
- To work as part of a multi-disciplinary team providing personalised support and group based activities to people accessing our Day Opportunities service in Wandsworth.
- To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
- To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
- To work from one of our day centres based in Tooting or Southfields and to key work specified individuals and act as a primary contact for the families, carers and other key professionals
Critical Values in the delivery of this role
- A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
- Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
- A professional, can do attitude that finds solutions in the darkest corners.
- A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay london living wage for all its front line staff.
- A commitment to training and professional development to at least Care Certificate NVQ level 3
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Please complete a covering letter and CV that indicates how you meet the key criteria in the person specification
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Harpenden team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Chester team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- A 35 hour working week
- 25 days holiday + bank holiday allowance
- A generous pension - we will contribute 8%
- Great discounts and rewards through Blue Light Card and BenefitHub
- Life assurance, Bupa health cashback plan
- Tickets for Good - Free and discounted tickets for events
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Shop Manager
Hull, East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.
As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
Specifically, you will:
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Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
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Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
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Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
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Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
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Be responsible for ensuring the team are working towards achieving all key performance indicators.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To have experience of meeting and exceeding targets within a retail environment.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
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To have good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fundraising Development Manager
Fixed-Term, (Maternity Cover) Part-Time, Term-Time only
15 hours per week (flexible)
Pay Scale : H8, point 23 to H9, point 28 (dependent on experience)
Required : April / May 2024
We are seeking a knowledgeable individual to oversee the Fundraising Development Manager position for a fixed-term, covering maternity leave. The successful applicant will have some professional experience of fundraising and/or education development, together with experience of developing good working relationships with a wide range of internal and external stakeholders.
If you have enthusiasm for fundraising and would like to be involved in helping us in continuing this important work for our school, please get in touch.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours of work: 36.5 per week
Monday to Thursday, 9am to 5pm with 30-minute unpaid lunch break, Friday, 9am to 4pm with 30-minute unpaid lunch break.
Location: Welwyn Hatfield (with some working from home)
Type of contract:Permanent
Purpose of role:
Citizens Advice Welwyn Hatfield has a vacancy for a highly motivated Advice Service Manager to lead our advice team. You will be responsible for the supervision, quality and monitoring performance of the advice team, who deliver multi-channel advice (face to face, phone and digitally) to Welwyn Hatfield residents on a wide range of advice issues including welfare benefits, debt, housing, employment, and discrimination. You may also be required to deliver advice and session supervision when necessary.
You will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, and debt
If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you feel you meet some of the criteria but not all, we really hope you’ll enquire to learn more.
What we can offer our staff:
- 25 days’ annual leave FTE plus bank holidays.
- 5% contribution to Employer’s Pension Scheme.
- Death in Service cover on joining the Employer’s Pension Scheme.
- Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
- Commitment to continued professional development.
- Town centre location with great transport links.
- An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.
Closing date: Friday 7th June 2024
For more information please download the Job pack attached.
We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.
Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for an Active Sports Officer to join us on a full-time, permanent basis, working 36 hours per week.
The Benefits
- Salary of £26,864 - £28,574 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a brilliant opportunity for someone who has a relevant sport related degree level qualification to kickstart their career with our committed organisation.
You’ll have the chance to help promote the role of sport and exercise in enhancing wellbeing whilst developing a host of skills within a professional environment that will equip you for your career ahead.
Plus, working amidst the lush greenery, stunning gardens and tranquil lakes of Regent's Park allows you to escape the hustle and bustle of city life and immerse yourself in a picturesque natural environment.
So, if you're passionate about sports, community engagement and making a positive impact in a historic and vibrant setting, apply today!
The Role
As an Active Sports Officer, you will assist in the day-to-day operation and management of The Hub, the largest, most popular outdoor sports facility in central London.
Delivering outstanding customer service, you will create opportunities for under-represented groups to engage in sport and physical activity, generating income from sports bookings, events and fitness licensing in Regent’s Park and Primrose Hill.
You will assist in ensuring that staff, contractors, coaches, volunteers and league organisers and programmes provide a safe, high-quality experience and respond to the needs of our users.
Additionally, you will:
- Oversee the use of the Hub and sports pitches and assist with pitch inspections
- Assist with the Fitness Licence application process
- Ensure the sports facilities and equipment comply with good practice standards
- Open and close the Hub when acting as Duty Officer
- Assist in keeping usage records and other monitoring statistics
- Help to prepare material for progress and annual reports
About You
To be considered as an Active Sports Officer, you will need:
- Excellent interpersonal skills
- A degree level qualification in a relevant area such as sport, PE, sports development, leisure management, etc.
Other organisations may call this role Sport Activity Officer, Sport & Leisure Officer, Leisure Centre Assistant, Operations Assistant, Sport Science Graduate, Sport Development Graduate, Leisure Management Graduate, Graduate Leisure Facilities Manager, or Recreation Assistant.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as an Active Sports Officer, please apply via the button shown. Successful candidates will be appointed on merit.
The client requests no contact from agencies or media sales.
Percival are excited to be working exclusively with Samuel's Charity to find a new Community and Corporate Fundraising Manager. Samuel's Charity support seriously or terminally ill children (and their parents and families) both at home, in underfunded hospitals and children's wards by challenging accepted practice, improving the ward/home and their personal environment, and providing recreational as well as pain relieving equipment, alongside access to Wi-Fi, games consoles and sensory equipment.
Title: Community and Corporate Fundraising Manager.
Salary: £35,000 - 45,000 per annum (dependent on experience)
Working Pattern: Full Time
Contract Type: Permanent
Location: Remote (Regular in person networking in South London)
Samuel's Charity are looking for someone who can take a strategic and operational lead responsibility across South London and focused on Tooting/Wandsworth for the Corporate and Community Fundraising of the Charity, (community partnerships/corporate sponsorship) and take a key role in growing the profile and reputation of the charity. The successful candidate will support the Development Director in delivering fundraising targets and development objectives, supporting the further growth of the charity.
To be successful in this role, you will:
- Have proven experience in Corporate Fundraising.
- Excellent Communication skills both verbally and in writing and good IT skills.
- Good at leveraging support from social media and other marketing and PR initiatives.
- Good negotiation and partnership building skills.
Recruitment Timeline
Applications submitted on a rolling basis
We value diversity and know how important it is for charities to fairly represent their beneficiaries, therefore we encourage applicants from all backgrounds to apply.
The team at Percival are committed to your journey as a candidate and will provide any necessary support throughout the application process. If you need any assistance or require any reasonable adjustments throughout the process, please don't hesitate to contact our Recruitment Consultant Murray Lawson on
To apply, simply submit your CV. Should you meet the requirements, we will provide you with the full job description and arrange a call or meeting to provide further information about the next steps. Please note you may be required to complete a cover letter in order to submit a full application. To fully understand what we will do with your data, please review our policy here: https://www.percival.org/privacy
We are looking forward to connecting with you soon.
Property & Facilities Manager
Salary: £37,500pa (pro rata); Full time or part time (3 days)
We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.
We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting. S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.
The position is based in Richmond upon Thames.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Purpose: As the Shop Manager for the CPS shop in Maida Hill, you will play a pivotal role in fostering a positive and inclusive environment while managing the day-to-day operations of the shop. Your primary responsibility will be to ensure the smooth functioning of the shop during trading hours, overseeing volunteer coverage across all seven days of the week.
Key Responsibilities:
- Leadership and Management: Exercise autonomy in managing the shop, demonstrating strong leadership and independence to navigate the fast-paced and sometimes challenging environment. Delegate tasks effectively and provide ongoing training and support to team members, including the assistant manager, to ensure operational duties are efficiently handled.
- Team Development: Recruit, onboard, and retain volunteers to build a high-performing team. Cultivate a positive and fulfilling volunteer experience, ensuring that each member feels valued and supported in their role. Promote diversity and equality within the shop team, reflecting the community we serve.
- Customer Service: Lead by example in providing excellent customer service to shoppers, donors, and volunteers. Create a welcoming and enjoyable atmosphere in the shop, promoting positive relationships and behaviours among all stakeholders.
- Brand Ambassadorship: Represent the CPS brand through the shop, embodying its values of peaceful conflict resolution and community engagement. Uphold the organisation's reputation by maintaining high standards of professionalism and integrity.
- Operational Excellence: Ensure that all shop operations, including inventory management, merchandising, and cash handling, are conducted efficiently and in compliance with organisational policies and procedures.
Qualifications and Experience:
- Previous experience in a retail management role, preferably in a charity shop environment.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Commitment to promoting diversity, equality, and inclusion within the workplace.
- Passion for the mission and values of the Centre for Peaceful Solutions.
This role offers an exciting opportunity for an experienced and dynamic manager to make a meaningful impact within the community while contributing to the growth and success of a Peaceful Solutions.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Bank Retail Assistant
Team: Retail
Salary range/pay band: £14.74 per hour
Reports to: Head of Volunteer Development and Retail
Direct reports: n/a
Hours: Ad hoc as required
Location: Allocated shop
Introduction to Shooting Star Children’s Hospices
Shooting Star Children’s Hospices
Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families.
It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.
Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally. We have a reputation for delivering high quality care. We have a CQC rating of ‘Outstanding’
Introduction
Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.
Part 1: Job Profile
a) Main purpose of job
In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures.
Decision Making Authority
The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)
The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.
The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.
Essential and desirable skills and experience
Essential
• Experience in either retail or charity retail.
• Administrative/cash handling experience
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
Desirable
• Experience of managing a team of volunteers or staff.
b)Scope of job
The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.
1. Customer service
2. Processing and pricing of donations
3. Merchandising, display and promotion of stock and housekeeping
4. Sales and financial reporting
5. Coordination of volunteer team
Part 2: Main duties and key responsibilities
a) Customer Service – 25%
• Dealing with customer queries and complaints courteously and effectively
• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints
• Ensure that any refunds are processed in line with SSCH refunds policy
• Ensure that the advertised trading hours of the shop are adhered to
• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly
b) Processing donations – 25%
• Process all donations as soon as possible, prioritising Gift Aid and high value items
• Prepare and clean items appropriately for display
• Oversee the recycling and arranging of collections
• Promote Gift Aid is at all available opportunities
• Ensure that the ongoing need for donations is publicised
• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation
• Ensure that stock is properly managed and rotated in accordance with latest guidance
• Identify high value or specialist items that may need to be sold in another capacity
c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%
• Ensure that all merchandise is displayed attractively and that the window display is eye-catching
• Ensure that there are high standards of cleanliness and tidiness in all areas of the shop
• Publicise promotions and special events
• Support and promote Corporate events as required
• Purchase consumables and stock items in a timely manner
d) Sales and financial reporting – 10%
• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated
• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this
• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance
• Ensure that the till procedures are always followed by volunteers
• Ensure that issues affecting trade are monitored and communicated
• Ensure trading standards regulations are complied with
• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues
• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept
• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide
e) Coordination of volunteer team – 20%
• Ensure that volunteers are fully briefed on shop priorities and performance
• When required roster the volunteer team to ensure maximum productivity
• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best
• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate
f) Other duties
• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.
• The post holder will be required to apply for a Disclosure and Barring Service check
• The post holder must live within the area of work
g) Mandatory Criteria
1. Other duties
The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.
2. Professional Codes of Conduct
The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.
3. Health and Safety
Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.
4. Mandatory Training
The post holder will attend all mandatory training relevant to their role
5. Our values and behaviours
Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals.
Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.
Respect – We will treat each other with the utmost respect.
Integrity – We will be open, honest and transparent in all that we do.
Diversity – We will respect individuality and ensure inclusion and fairness to all.
Excellence – We will strive for excellence in all that we do.
Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.
Part 3: Person specification: Qualifications, experience and skill levels
a) Qualifications
Essential
• 5 GSCE’s A-C or equivalent including Maths and English
• Car driver/owner with full clean license
Desirable
• Retail or customer service qualification
b) Experience
Essential
• Experience in retail or charity retail either as a volunteer or employee.
• Administrative/cash handling experience
Desirable
• Experience of managing a team of volunteers or staff.
c) Knowledge and Skills
Essential
• Experience of dealing with customers and maintaining a high level of customer service
• Car owner/driver
• Verbal and written communication skills
• IT skills
• Ability to motivate self and others
• Ability to work under pressure and deal with changing priorities
• Organisational and prioritising skills
d) General attributes
Essential
• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team
• Is organised and methodical and able to multi-task
• Works well in a team and on own initiative
• Is able to build good relationships with others
• Is flexible and willing to undertake varied responsibilities as part of a team
What we offer
Pension scheme
• NHS Pension Scheme (eligible employees)
• Stakeholder pension scheme
• Employee contribution 3.5%
• Shooting Star Children’s Hospices contribution 4.5%
• Additional contributions – we will pay 1% above the contribution up to a limit of 7%
Annual leave
• 35 days including Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free employees)
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re working in partnership with Gloucestershire County Council and need an energetic, and imaginative person to coordinate things for us.
You will lead the Gloucestershire Community Micro-enterprise Project which will support local entrepreneurial people and community organisations to offer new and creative care and support options for people who need help at home or in their communities. In this way we will help people to get the support they need to live the life they want.
To do this job you must:
- Understand the world of care - but maybe feel it could do with a bit of a shake up!
- Be a real people person - able to work well with all sorts of folks with confidence.
- Instinctively make connections - and join up dots that are sometimes less than obvious.
- Be able to spot what people are good at and nurture it.
Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the Gloucestershire area.
Follow the link to download an application pack which includes the job description and person specification.
Closing date for applications is 1.00pm on 28th May 24 and interviews will take place on 4th June 2024 in Gloucester.
We welcome applications from people from all sections of the community.
The client requests no contact from agencies or media sales.
Closing date: 26th May
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We are looking for an ambitious and dynamic individual to join our award-winning Corporate Partnerships team! This senior role will co-lead the New Partnerships team to identify, develop, and secure high-value and long-term partnerships that deliver mutual benefits for our partners and Alzheimer’s Society. Alongside your peers, you will lead the strategic vision and development of the team, whilst leading on our highest value prospective partnership opportunities.
It is a hugely exciting time to join the team as we develop a broad range of high-value partnerships with some of the UK’s biggest businesses.
Recent wins in the last year have included:
- CBRE
- Travis Perkins
- EDF
- British Airways
The role offers the opportunity to secure truly transformational partnerships that deliver valuable income and lasting impact for people affected by dementia.
With an ambitious five-year growth strategy across Income and Engagement and a new ‘Help and Hope Strategy’, now is a fantastic time to join Alzheimer’s Society and make your mark. This post offers an exceptional opportunity for an exciting next step in your career, building your skills as a leader and driving the growth of sector-leading partnerships and the wider team.
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.
About you
- Extensive leadership experience to support your team in driving progress and success.
- Ability to think strategically and engage effectively with stakeholders at all levels.
- Significant experience of developing and winning high-value partnerships (or similar) at ideally £1m+ level, from either the charity, public, or commercial sectors.
- Demonstrate a strong growth mindset to drive forward success of the New Partnerships team with vision, energy, creativity, and ambition.
- Your understanding of business drivers and the Environmental Social Governance landscape will enable you to also support the wider team in developing their high-value opportunities.
- You should be confident and comfortable operating autonomously, demonstrating ambition and determination to succeed in delivering partnerships that are best-in-sector.
- As well as being a team player, able to realise the vision of complex, strategic, and commercial partnerships.
Person Specification
- Verbal and written communication skills to liaise with a diverse range of stakeholders and customers.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Work collaboratively and be able to prioritise your workload effectively.
- Excellent organisational skills and great attention to detail
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.
About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.
The Women’s Centre Cornwall has grown from its early roots as a Rape Crisis Centre into an innovative, award-winning feminist organisation which provides a wide range of services for women and girls in our communities. Our work with survivors of sexual and domestic violence is our core specialism as we believe that there can be no real gender equality without a complete cessation of violence against women. In addition, we provide community-based activities across Cornwall and support women ex-offenders across Cornwall, Devon, Dorset and HMP Eastwood Park in Gloucestershire.
PURPOSE
The Effective Women’s Centre Project drives forwards and embeds a culture of data quality across The Women’s Centre Cornwall. We are looking for and experienced Data and Systems Lead to work with Managers to improve our data collection and reporting from our case management systems. The successful candidate will provide meaningful and accessible management information, outcomes monitoring, and performance reports; while supporting our Monitoring, Impact & Evaluation Manager to develop ways for us to demonstrate our impact and share stories of change. She will also support our Lived Experience Groups to ensure the experiences of women are at the heart of the organisation and inform our planning and decisions. The Data & Systems Lead will be responsible for continued implementation and project management of the Women’s Risk and Needs Assessment (WRNA) across our services. The WRNA is part of the Effective Women’s Centres Project which is designed to improve current understanding of the needs and strengths of women and to consolidate the evidence base for the effectiveness of Women’s Centres.
RESPONSIBILITIES:
DATA & REPORTING
- Lead on the development of TWCC’s data and case management systems (CMS) ensuring buy-in, consistency and accuracy across the organisation.
- Lead on developing reporting within the organisations case management systems.
- Cultivating a Learning Culture around data within the organisation.
- Extracting quantitative data from the CMS; carrying out quality audits and cleaning and organising the data in preparation for analysis.
- Delivering training to teams ensuring they understand the requirements and importance of data collection in a way that is engaging and inclusive
- Conducting in-depth ongoing data analysis to identify improvement opportunities, risks and issues.
THE WOMEN’S RISK & NEEDS ASSESSMENT (WRNA)
- Building upon the newly introduced Women’s Risk and Needs Assessment (WRNA) across the Open Team and supporting wider Women’s Centre teams to adopt the tool.
- Working with Service Managers, providing support to the Team Leaders, sharing learning and guidance on the use of the tool.
- Monitor the progress of the implementation of WRNA and take appropriate action if any issues are identified.
- Organise and deliver training to enable practitioners to use the WRNA.
- Lead on integration of WRNA with case management software.
- Monitor recruitment of women to the WRNA project and quality of data inputted in the assessments.
- Lead on internal communications and messaging around implementation of the WRNA.
- Sharing learning with other women’s centres involved in the Effective Women’s Centre’s project.
- Develop and deliver a project plan which ensures WRNA is rolled out consistently across the organisation.
- Oversee the delivery of the plan, revising plans based on the changing needs and requirements of the project and wider partners involved.
LIVED EXPERIENCE WORK
- Co-facilitate the Lived Experience Group and involve women with lived experience in the implementation of the Effective Women’s Centres project and across our wider services.
- Support individuals in the group to contribute to our national influencing objectives
This role will be hybrid working, with time split between the Bodmin office and home.
TWCC values diversity and welcomes applicants from all sections of the community, especially from groups with a protected characteristic such as black and minoritised women, who are currently under-represented at TWCC.
TWCC are a Disability Confident employer and our premises are fully wheelchair accessible.
This post is open to women only in accordance with the Equality Act 2010, Schedule 9, Part 1
Our vision is a world in which women and girls are safe, respected and empowered to fulfil their potential free from violence, inequality & oppression
The client requests no contact from agencies or media sales.
What you do
Main purpose of post
This role will lead our individual giving campaigns ensuring key audiences see the impact of the charity and are motivated to donate to support the continuation of our work. It will build on existing successful campaigns, including our Christmas Star appeal, and create new and engaging additions. You will ensure the donor journey is sensitive, engaging and straightforward and place a high importance on the ongoing stewardship of donors.
You will report to the Head of Fundraising and work alongside our Fundraising Team to ensure plans align and budget targets are achieved. You will work closely with the Campaign Manager and Data Manager to target individual giving effectively across South Yorkshire, Bassetlaw and North Derbyshire.
This is the perfect role for anyone who loves to plan and see those plans through to completion, who has excellent customer care skills and who is digitally savvy. You will enjoy working as part of a busy fundraising team and collaborating to achieve collective success.
Key Responsibilities
· Lead and implement the individual giving donor journey to increase the charity’s individual gifts including regular and pay roll giving.
· Lead the creation of fundraising individual giving campaigns to recruit new donors, retain existing supporters and grow reach, engagement and income.
· Lead the development of new individual giving campaigns, working closely with the Campaign Manager, to deliver direct marketing campaigns across various channels, which enhance current supporters understanding of the difference their donation makes and also encourages new supporters to donate to our cause and projects.
· To create new individual giving income opportunities, including introducing a charity lottery.
· Review and evaluate campaigns against income and impact success factors and implement improvements.
· Maximise all gift aid opportunities within the agreed audiences.
· Be responsible for an income target of a minimum of £300,000 per annum.
· Manage relationships with existing supporters to ensure a high level of donor care is achieved whilst achieving and maximising income opportunities.
· Analyse and segment the charity's supporter base, developing appropriate supporter journeys and propositions, and the effective use of supporter data for campaign purposes.
Utilise digital methods and platforms for new donor acquisition
· To assist in the delivery of a range of donor, supporter and staff engagement events throughout the year in line with our donor recognition & stewardship plan.
· Contribute to development of the fundraising annual plan to drive forward the charity’s ambitious plans for change and growth in line with the 3 year strategy.
· Ensure that all activities and contacts are managed through the charity’s CRM (Raiser’s Edge).
· Ensure all fundraising activity complies with laws and best practice governing charitable activity, most notably General Data Protection Regulations, Fundraising Regulator Code of Practice and charity law.
· Attend and contribute to team meetings and 'away days' and be an active, invested member of our team.
· Ability and willingness to travel throughout the region to attend charity fundraising events.
· Able to work flexibly, including occasionally working in the evenings and at weekends.
General Responsibilities:
Every employee is required to:
· Adhere to, and comply with, organisational policies, procedures and guidelines at all times.
· Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination.
· Comply with the organisational policy on confidentiality, and the General Data Protection Regulations.
· Respect the confidentiality and privacy of donors, guests and staff at all times.
· Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity’s busy charity team. Our Individual Giving Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we’d love to hear from you.
About you:
· You will be a forward thinking, team player with a ‘can do’ attitude & part of a fast-paced charity team
· You will have excellent communication skills (both written and oral)
· Able to manage your own workload and priorities to agreed deadlines
· Participate in and contribute to team meetings
· Co-operate and liaise with colleagues, working in a professional manner at all times
· Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity.
· Support and encourage harmonious internal and external working relationships
· Make a positive contribution to volunteer involvement in delivering the charity’s strategy and raising the profile of Weston Park Cancer Charity
The client requests no contact from agencies or media sales.