It support analyst jobs

CRM Process Change Analyst - Fixed Term Contract

Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week)
Salary: £35,776 - £41,600 per annum plus benefits 
Location: Shilton Road, Burford OX18 4PF (Hybrid)
Closing date: Sunday 22nd February 2026
Interview date: W/C 2nd March 2026
 

We're looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change!

More about the role

 Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future.

The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction.  

As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the “to-be” specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded.

The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals.

You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery.

About you

You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. 

Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties. 

Essential knowledge, skills and experience:

• Demonstrable experience as a business or change analyst
• Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice
• Functional knowledge of Microsoft Dynamics CRM
• Ability to communicate, coach and negotiate with stakeholders at various levels

How to apply  

Visit our website and click on the apply button to complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.  

About Blue Cross

If you’d like to learn more about Blue Cross, our mission, and the work we do to support animals and people, take a look at our About Us page

The Woodland Trust is looking for a Business Applications Analyst to help us ensure optimal performance, continuous improvements, system administration and integration of organisations business applications with a strong focus on CRM (MS Dynamics 365).

The Role: 
•    You’ll manage system configurations and customisations to ensure secure and efficient application use.
•    You’ll provide first and second-level support to end users resolving application-related issues and deliver documentation to enhance user understanding and define clear administrative processes.
•    You’ll maintain the ticketing system to manage and track user support requests.
•    You’ll oversee the integration of various applications to ensure seamless data flow and process automation by resolving related issues.
•    You’ll perform regular audits, updates and run technical routines (SQL scripts) and monitor applications to maintain and optimise system performance.
•    You’ll identify areas for system enhancements and collaborate with stakeholders to implement changes.
•    You’ll work closely with the Business Applications Manager, vendors and internal IT teams to ensure effective application support and maintenance.
•    You’ll generate reports and insights from business application to support decision making and strategic planning.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience supporting and optimising business applications and integrations within a complex organisational environment.
•    Experience providing first and second-level user support including troubleshooting application issues and delivering training.
•    Understanding of best practices in application monitoring and technical management
•    Experience working with Microsoft Dynamics 365, Power Apps, Power Automation and other tools within the Microsoft Power Platform.
•    Knowledge of how to leverage strong verbal, visual and written communication. With the ability to collaborate and communicate effectively with vendors and internal and external stakeholders.
•    Qualified in SQL and data analysis.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

1st stage telephone screening calls will take place on 3rd March 2026.

2nd stage interviews will be held via Microsoft Teams on 12th March 2026

Cyber Security Analyst
Reference: JAN20262631
Location: Flexible in England – With Travel
Contract: Permanent
Hours: Full-time, 37.5 hours per week
Salary: £51,549.00 - £55,035.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 34 days' Annual Leave

We’re seeking a pragmatic, hands-on Cyber Security Analyst to help mature our security function.

This role will work closely with our outsourced SOC provider and internal teams to triage and investigate security events, support supplier security assurance, provide risk-based advice across the organisation, and drive automation of security processes and tooling. This is a hands-on role suited to someone who enjoys problem-solving, working across teams, and improving how security is delivered in a complex, mission-driven organisation.

Key Areas of Responsibility:

Security Monitoring & Incident Support

• Act as the internal focal point with the outsourced SOC provider - ensuring effective communication, follow-up, and escalation of alerts.
• Triage, investigate, and support resolution of security events and incidents.
• Contribute to lessons learned and improvements following incidents.
• Lead the instantiation of the Cyber Security Incident Response Team (CSIRT) and associated processes and playbooks

Supplier & Third-Party Security

• Assess cyber security risk for key suppliers and partners.
• Review supplier security documentation, raise concerns, and help negotiate security requirements.

Risk & Advice

• Provide pragmatic, risk-based security guidance to internal teams and respond to ad-hoc queries.
• Help develop and maintain security standards and processes that reflect organisational risk tolerances.
• Advise system owners and project managers on pen testing approach and scope
• Run simulated phishing campaigns and produce security awareness communications

Automation & Process Improvement

• Identify and implement opportunities to automate security detection, response, reporting, and remediation workflows.
• Work with the SOC and internal technical teams to refine alert logic, improve data quality, and reduce manual effort.
• Help optimise security tools (e.g., SIEM, EDR, ticketing, dashboards).

General

• Develop and produce regular Security reports for senior management.
• Monitor and respond to queries in group mailbox

Essential skills, knowledge, & experience:

• 5 years’ experience in a cyber security, IT security, or technology risk role
• Practical, demonstrable experience of working with a SOC (internal or outsourced) and investigating cyber security incidents using best practice methodologies and tools
• Good understanding of cyber risk concepts, controls, and technical security tools.
• Strong communication skills with both technical and non-technical stakeholders and experience producing communications materials and reports
• Relevant security certifications/qualifications (e.g. CISSP, SSCP, GCIA, CEH, CompTIA)
• Knowledge of UK best practice frameworks (e.g., NCSC guidance, PCI DSS, ISO 27001, Cyber Essentials).
• Scripting or practical automation experience.
• Experience assessing third-party/supplier security risk.
• Demonstrated passion for and experience in improving security processes and utilising automation to achieve this
• Experience with threat hunting and horizon scanning
• Strong technical security knowledge of networking technologies, IDAM, EDR/XDR
• Experience supporting security and compliance audit activities

Personal Attributes

• Pragmatic and solutions-focused, with an ability to balance risk and usability
• Curious and motivated to improve and automate how security operates
• Comfortable working in a developing security function where processes are evolving
• Collaborative and supportive, with a strong sense of ownership
• Aligned with the values and mission of the RSPB

What Success Looks Like

• Efficient, risk-focused handling of alerts & incidents alongside the SOC partner.
• Clear, up-to-date internal security standards and processes.
• Reduced manual effort through practical automation improvements.
• Strong supplier security assurance controls supporting risk-based decision-making.

Additional Information

• This role will be home-based with occasional travel to RSPB head office or other UK locations (generally one/two days per month).
• This is a permanent, full-time role for 37.5 hours per week.

Closing date: 23:59, Sunday 22nd February 2026
We are looking to conduct first interviews for this position on Thursday, February the 26th and Monday, March the 2nd.

N.B. If you are interested in applying for this role we recommend doing so asap as we reserve the right to close this advert early should the demand be especially high.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

To apply for this role, you will be asked to provide some personal information along with a copy of your CV and a cover letter which details how your skills and experience met those detailed above.

Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Details of the role:

Working pattern: This is a full time permanent hybrid (4 days a week onsite) role on Crick terms and conditions of employment.

Salary: From £43,000 with benefits, subject to skills and experience

Application closing date: 15th of February 2026 at 23.59

About us

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

About the role

We are seeking an experienced and methodical Facilities Management Operations Analyst (CAFM & Ops) known internally as CAFM and Ops Performance Analyst, to join us here at the Francis Crick Institute.

This role will be a key part of the facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters.

You will play a key role overseeing asset management and maintenance scheduling through our CAFM system (Planon), keeping operations efficient and uninterrupted.

You’ll use the CAFM system to monitor performance, produce KPI dashboards, and drive process improvements and system upgrades.

This is a pivotal role where your work will safeguard and strengthen the environment that enables ground breaking discoveries.

What you will be doing

At the Crick, you will:

• Be an operational owner and system administrator for the Crick’s CAFM system (Planon)
• Provide Management information to Department Heads and Service Leads, extract and manipulate data from the building systems, develop and build reports in line with user bespoke requirements using available IT tools. Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured.
• Maintain the Planon system to ensure the Crick CAFM system remains at optimal performance and is fully supported.
• Identify, develop and manage continual improvements (including system version upgrades) to the CAFM system
• Support site audits of building and science equipment to ensure all recorded asset data is current and accurate.

About you

You will have:

• Experience of interrogating and reporting with CAFM systems and other Facilities related software packages*
• Experience in Power BI development, including data modelling, DAX, and creating and maintaining live dashboards with automated refresh using DirectQuery or live connections*
• Experience of developing, building and presenting management reports and supporting dashboards*
• Operational experience in managing / reporting on maintenance performance KPI’s/SLAs*
• Experience of working with Hard and Soft Facilities operational environments
• Experience of using the Planon CAFM platform (Desirable)

*Minimum Criteria

About Working at the Crick

Our values

Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture

• We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently.
• We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world.
• We are collegial. We show respect for one another, work cooperatively and support the wider community.

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. 

What will you receive?

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
• Health & Well-being:
• 24/7 GP consultation services.
• Occupational health services and mental health support programs.
• Eye care vouchers and discounted healthcare plans.
• Work-Life Balance:
• Back-up care for dependents.
• Childcare support allowance.
• Annual leave purchase options.
• Crick Networks offering diverse groups’ support, community and inclusive social events.
• Perks:
• Discounted gym memberships, bike-to-work scheme, and shopping discounts.
• Subsidised on-site restaurant and social spaces for team interaction.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed.

We reserve the right to withdraw this advert at any given time due to the number of applications received.

Finance Director (Head of Finance & Central Services)

Do you want your financial leadership to make a real difference in your community?

At WE Care Home Improvements (WECHI), we help older and vulnerable people live safely and independently in their own homes. Every decision you make as our Finance Director directly supports this mission, ensuring our organisation is financially resilient, well-governed, and ready to grow.

Reporting to the CEO, you will be the senior leader for finance, governance, and central services, including HR, IT, GDPR, and facilities. You’ll provide strategic financial oversight, shape organisational planning, strengthen risk management, and support the leadership team in delivering our ambitious vision.

This is a role for a strategic, values-driven professional who combines commercial and financial expertise with compassion, collaboration, and a commitment to social impact.

What you’ll do

• Lead financial strategy, budgets, forecasts, and reporting to drive organisational sustainability.
• Ensure robust governance, compliance, and risk management.
• Oversee central services to support operational excellence across the organisation.
• Provide insight and advice to the CEO and Board for effective strategic decision-making.
• Support organisational growth and development, including new business opportunities.

Who we’re looking for

• ACA, ACCA, CIMA, or ICAS qualified with senior leadership experience.
• Proven experience leading diverse teams and translating strategy into practical plans.
• Strong financial literacy, business acumen, and experience in service-focused organisations.
• A values-led leader who inspires, empowers, and role-models progressive ways of working.

 Why join us

• Make a tangible difference in the lives of older and vulnerable people
• Collaborative, supportive, and flexible work environment
• Competitive salary (£60,000), generous benefits, and development opportunities

WECHI offers a rare opportunity to bring your financial expertise to a mission-driven organisation with heart, ensuring older and vulnerable people can continue living independently, safely, and with dignity.

Additional information 

• The full job description is attached below for your reference. 
• ​To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role. 
• Application deadline: 20/02/2026 at 5pm
• Please note: we reserve the right to close this advert early if we find the right candidates, so early applications are encouraged.
• Please note that We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.