It support jobs

London South Bank University are partnering exclusively with Robertson Bell to recruit to a Finance Business Partner position on a permanent basis. London South Bank University (LSBU) is a modern, dynamic university with a long history of leading the way in applied education and practice-led earning. With over 17000 students and 2000 staff from over 130 countries, we work together to foster the development of graduates, ready to address business and societal challenges.

Are you ready to play a pivotal role in shaping financial decisions? As a Finance Business Partner, you will support key stakeholders through detailed reporting, insightful analysis, and actionable financial insights. In this role, you’ll provide strategic recommendations on critical financial decisions, ensuring that finance is central to decision-making at LSBU.

Key Responsibilities Include:

• Following the agreed process, conduct the annual budget setting process for the partnered units.
• Deliver finance business partnering services, including: budget setting, business case review, aiding comprehension of financial reports, financial approver maintenance, monthly forecasting, and providing advice and insight to budget holders.
• Provide ad hoc analysis to stakeholders in the partnered units.  This will often include a combination of financial and non-financial data to deliver information that improves decision making and planning.
• Following the agreed timetable, produce accurate monthly forecasts for the partnered units.  Follow consistent processes and templates, and engage constructively with efforts to improve the efficiency of those processes.
• For the partnered units, maintain an accurate record of financial approvers on the finance system.  This includes making any necessary changes, and regularly monitoring the financial approvers to ensure they are correct.
• Review, and seek regular feedback from stakeholders on, the usefulness of the suite of financial reports available to budget holders.  Pass feedback to the Head of Financial Planning & Business Partnering and the Head of Financial Reporting & Analysis.
• Using the suite of training materials developed by senior members of the team, deliver regular training to budget holders in the partnered units.

Our fantastic campus in central London is based around the historic, vibrant, and unique Elephant and Castle in the best student city in the world (QS World University Rankings, 2023). We also have specialist health campuses in Croydon and Havering.

We are highly commended as an Outstanding Entrepreneurial University (Times Higher Awards, 2022) and ranked third in the world for Reducing Inequality (Times Higher Education Impact Rankings, 2024). We are proud that our graduates are the highest paid amongst all London modern universities one year after completing their course (LEO, 2022).

The successful candidate will:

• In the final stages of becoming qualified with a professional accountancy body (ICAEW, ACCA, CIMA, CIPFA or equivalent).
• Finance business partnering to non-finance professionals.
• Working in close partnership with other professional functions (e.g. HR, IT), with a supportive and collegiate style.
• Closely following defined processes, including complex processes, requiring a keen eye for detail.

• Ability to conduct basic financial modelling, combining data from multiple sources to provide useful information for decision making purposes.
• Interpersonal skills, and the ability to put across financial information clearly to diverse audiences.
• Strong IT skills, including MS Excel.
• Good technical accounting knowledge and the ability to apply it to practical scenarios.
• Good time management skills.

The successful candidate will be based in their central London office and benefit from a hybrid working pattern.

Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

Location:  Elstree & outreach venues

About Citizens Advice

Citizens Advice provides free, confidential, and impartial advice to help people resolve their problems. We campaign to improve policies and practices that affect people's lives. Our outreach services aim to reach individuals and communities who may face barriers to accessing advice.

Role Purpose

As an Outreach Worker, you will play a vital role in extending the reach of Citizens Advice services to underserved communities. You will work collaboratively with local partners, attend community events, and deliver advice sessions, including applications for disability benefits,  in accessible locations to ensure people receive the support they need.

Key Responsibilities

• Community Engagement: Build relationships with local organisations, community groups, and stakeholders to identify outreach opportunities.
• Advice Delivery: Provide high-quality, accurate, and timely advice on issues such as benefits, debt, housing, employment, and immigration.
• Accessibility: Organise and deliver advice sessions in community venues, including libraries, food banks, and health centres.
• Promotion: Raise awareness of Citizens Advice services through leaflets, social media, and community events.
• Data & Reporting: Maintain accurate records of client interactions and contribute to service monitoring and evaluation.
• Safeguarding: Identify and respond appropriately to safeguarding concerns in line with organisational policies.

Person Specification

Essential:

• Experience in advice work or community outreach.
• Strong communication and interpersonal skills.
• Ability to work independently and manage a varied workload.
• Commitment to equality, diversity, and inclusion.
• IT literacy and ability to use case management systems.

Desirable:

• Knowledge of welfare benefits, housing, or debt advice.
• Experience working with marginalised or vulnerable groups.

What We Offer

• Comprehensive training and ongoing support.
• Flexible working arrangements.
• Opportunities for career development.
• A supportive and inclusive work environment.
• Free Parking

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.   

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.  

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.

We are recruiting Cantonese speaking Employment Advisors to join the STEP team delivering this new programme. You will provide high quality advice and guidance through 1:1 employability support and group employability workshops with the aim of coaching individuals and supporting them on their journey into employment that suits their previous experience and skill set.

You will prepare participants for employment and help them to achieve their chosen training and employment objectives. You will monitor and encourage participants’ engagement and attendance in all aspects of the programme. You will provide an exemplary level of support to STEP participants working towards a variety of performance targets based on the progression outcomes of participants including successful delivery of workshops, completion of training courses, volunteering, and achieving and sustaining paid employment. 

The Employment Advisors will work remotely and can be based anywhere in the UK.

About you

We are looking for candidates who have:

• Proven experience or knowledge within the employment sector
• Understanding of the issues and challenges faced by people who have experienced forced displacement accessing employment.
• Knowledge of adult learning/vocational training
• Experience of delivering 1:1 advice and guidance and coaching
• Experience of reviewing and supervising a case load of participants
• Awareness of Safeguarding people at risk and maintaining professional boundaries
• Experience facilitating group workshops
• Excellent interpersonal and communication skills
• Cross-cultural sensitivity
• Good admin and IT skills (CRM database, Microsoft Word, Excel, Outlook)
• Advanced level of English
• Competency in Cantonese

Candidates must be UK based and have the right to work in the UK for the duration of the contract

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• On Friday the office closes at 3pm.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification. 

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so. 

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.

Interviews will be held remotely on 3rd October 2025.

Expected start date will be 10th November 2025.

Are you ready to shape accessible and engaging digital experiences for diverse audiences?

We have TWO opportunities for a Digital Products Manager responsible for the development, delivery and improvement of our digital products. You will lead work on our website, microsites and other platforms, ensuring they meet the needs of our user communities and support the MND Association’s strategy. The Digital Products Manager will work with colleagues, agencies and suppliers to design, optimise and manage digital platforms that are secure, accessible and engaging.

The Digital Products Managers will work closely with teams across the Association to lead the development of user-focused platforms that drive supporter engagement, grow income, accelerate research, and improve support for people living with and affected by MND. 

We are recruiting for two roles within:

• Research and Services & Partnerships
• Income Generation and Engagement

When applying, please clearly state which team(s) you are interested in working with.

Key Responsibilities:

• Manage the Association’s digital product portfolio, including websites, microsites and third-party platforms
• Lead a programme of continuous improvement with our digital agency to deliver the best experience for our digital audiences
• Scope new products, map user journeys and enhance existing services to design or optimise digital experiences
• Advise on the procurement of new third party digital platforms and technology
• Translate business and user requirements into technical specifications and user stories
• Ensure compliance with security and accessibility standards
• Ensure all content is produced to SEO best practice and work with our digital agencies to improve website content
• Use data, analytics and usability testing to improve user experience and journeys
• Manage Google Analytics and Google Tag Manager, producing insights and identifying opportunities for development
• Support colleagues with training, guidance and communities of practice

About You:

• Technical skills in Drupal CMS and Microsoft Dynamics 365
• Experienced across the full product lifecycle with knowledge of team roles and documentation
• Strong understanding of user-centred design, user journeys and testing
• Awareness of best practice and emerging trends in digital technology
• Broad knowledge of accessibility principles and tools to support inclusive design
• Confident using audience insight, data and analytics to inform decisions
• Able to manage competing priorities and balancing multiple projects

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
• 24/7 GP access via phone and video
• Life assurance and confidential counselling helplines
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
• Access to Benefit Hub for discounts on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

The job description and information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: Expectation to attend the office 1 day per month for team meetings. Flexibility to attend more regularly when needed in line with business requirements.

Together for Short Lives is a charity that ensures seriously ill children and their families receive the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.

A fantastic opportunity is available for a Family Support Hub Officer to join us as maternity cover for 9 months. You will work within our Family Support Hub, liaising with identified partners to provide support to families with a seriously ill child, as well as providing grants administration and event organisation support. 

About the Role

The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support e.g.. grants, peer support, events and engagement opportunities. You will support families contacting Together for Short Lives through the Helpline, website and from partner referrals.

This role combines responsibility for grant administration and voucher processing with day-to-day family support hub tasks, including managing email inboxes and co-ordinating communications. The postholder will ensure that families receive timely information, compassionate support, and access to financial assistance, while helping the organisation meet funding obligations and maintain high-quality service delivery.

About You

• You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.
• You will have experience in grant administration and delivering compassionate support and timely information, as well as being a great communicator
• You will have experience helping to deliver and organise events

How to Apply

Please follow the link to our website to find out more and apply. ​

ease

EarthPercent is growing and we're looking for a dynamic Head of Finance & Operations to join our small, passionate, and high-performing team. This is a rare opportunity to play a central role in an organisation that’s inspired hundreds of artists to take meaningful action on the climate crisis. As we enter an exciting new phase of growth, we need someone who can help us scale our impact by building smart systems, strengthening our internal operations, and driving financial and organisational efficiency.

This is a pivotal leadership role at a critical moment for EarthPercent. You’ll be responsible for rapidly developing our internal infrastructure, supporting a growing portfolio of revenue and fundraising streams, and ensuring we continue to operate with excellence, transparency, and care - for our mission and for our people.

Your role will also be responsible for ensuring that we operate within UK legal & regulatory frameworks and stay up to date with changes in relevant legislation. This will sometimes include an international scope as EarthPercent operates in other territories too. 

SUPPORT OUR LIFE-SAVING FUNDRAISERS 

At Campaign Against Living Miserably, we’re expanding our team and searching for two Challenge Events Officers. Your mission? To deliver an ambitious portfolio of third-party, owned and DIY events, to inspire and support our growing community of Fundraisers as they take on epic challenges, all in support of CALM’s life-saving work.

• You’ll join a growing team, fresh off its biggest fundraising year to date

• You’ll help shape meaningful experiences for thousands of fundraisers 

• You’ll turbocharge your professional skills across fundraising, events and communication 

• You’ll help prevent suicide and make a life-saving difference for people struggling with life

Not bad, right? Plus, you’ll get to work in an inclusive, collaborative and development-focused environment, and receive excellent benefits, including a nine day fortnight, unlimited annual leave, enhanced pension scheme, and access to therapeutic and wellbeing services.

SOUND LIKE A BIT OF YOU? HERE’S MORE ABOUT THE ROLE

Our Challenge Events team has just seen a 60% increase in fundraiser numbers this year. We’re hiring now to unlock the full potential of this incredible community. Reporting into the Challenge Events Manager, you’ll boost our ability to grow our portfolio of events and connect personally with the incredible people who support CALM on a day to day basis. 

The reasons people fundraise for CALM can be deeply personal. They might have lost someone to suicide, used our helpline for themselves or someone they know, or they might want to support a lifesaving service. By understanding what drives them, you’ll shape and deliver event experiences that feel meaningful and memorable, strengthen their connection to CALM, and inspire them to keep coming back for more. 

YOUR RESPONSIBILITIES

CORE

• Contribute to CALM’s fundraising targets, through excellent event delivery, relationship management and supporter care

• Ensure all supporters receive excellent care from CALM, as well as completing all assigned admin tasks with a high degree of accuracy

• Confidently represent CALM at key meetings and events

• Be a data steward for fundraising, ensuring quality data management

SUPPORTER ENGAGEMENT AND STEWARDSHIP

• Support on delivery of the Challenge Events portfolio, ensuring Challenge Event Fundraisers are staying on track - such as completing registration forms on time, and setting up fundraising pages

• Provide general support to the Challenge Events Manager with event day delivery as required

• Represent CALM at Challenge Events, including acting as an Event Day Lead, and attending wider CALM events

• Work with the Challenge Events Manager and Event Fundraising Lead to develop our portfolio of events, analysing performance, identifying opportunities and putting ideas into action

• Steward CALM’s Challenge Event Fundraisers effectively throughout their journey when supporting CALM, to ensure they feel appreciated and inspired to fundraise for us

• Be the friendly voice of CALM, responding to enquiries through the website or phone in a timely manner

• Proactively craft and send personalised emails to fundraisers to drive retention and satisfaction

• Help with the management and optimisation of the Challenge Event email automated journeys used to steward participants in the lead up to and after their event

• Help to devise and manage our email marketing strategy to event participants 

• Deliver stewardship calls to Challenge Event Fundraisers - welcoming them to the team upon sign up, wishing them good luck before their event, or offering them fundraising guidance and support 

• Work across various income platforms to ensure fundraising pages and donations are correctly coded, including JustGiving and Enthuse

• Support on the maintenance of relevant pages on the CALM website

• Analyse feedback from fundraisers via our post event surveys and identify areas for improvement

• Engage with Fundraisers on our CALM Facebook groups - sparking conversation and fostering a supportive community atmosphere

• Recruit and manage volunteers to support at events

• Work with the wider organisation to improve processes and data management

• Support in other areas of Public Fundraising as required, including community fundraising and individual giving.

Competencies

Essential

• A strong understanding of challenge event fundraising 

• Able to take initiative, manage a varied work load with great organisational skills

• Passion for fundraising and understanding of the importance of providing excellent supporter care by telephone, SMS, and email

• Confident making telephone calls, with a friendly and empathetic telephone manner 

• A creative mind and ability to problem-solve

• A self-starter, happy and able to develop areas of work that might not have been done before 

• Excellent IT skills

• Willing to work occasional out of hours and weekends as required

• Understanding of CALM, why people choose to support us

• Act as a positive ambassador for CALM, working in line with our ethos, policies and branding 

Experience

Essential

• Experience in event delivery (preferably from within the third sector)

• Experience in a fundraising role 

• Experience in a customer or supporter facing role, interacting with customers/supporters on a day to day basis

Desirable

• Experience working with a CRM database (preferably Salesforce)

• Experience working with fundraising platforms, such as Just Giving and Enthuse 

• Experience of using email marketing tools and managing email campaigns

• Experience of using G-suite

Why work for us?

Reports to: ​Challenge Events Manager 

Contract: Permanent 

Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight

Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. The right candidate will be willing to work occasional out of hours and weekends as required.

Salary: £30,000 - £33,000 per annum

A work environment that values creativity, personal growth and collaboration.

The closing date for applications is Sunday 28th September 2025.

About us:

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

People Support Advisor - Part-Time - 4 Days a week
Location: London Contract Type: Fixed-term (Maternity Cover) - 9 months
Hours: 30 hours per week - Hybrid Working
Salary: £26,847 for 30 hours

We are working in partnership with a respected not-for-profit organisation to recruit a People Support Advisor for a 9-month maternity cover. This is a fantastic opportunity to join a values-driven HR team and contribute to delivering a high-quality, person-centred support service.

About the RoleAs a People Support Advisor, you'll be the first point of contact for HR queries, supporting both onboarding and employee data processing. You'll play a key role in ensuring a smooth experience for new starters and providing accurate, timely HR support to managers and employees.

Key Responsibilities:

• Manage onboarding and processing cases from start to finish, ensuring service level agreements are met.
• Provide clear, friendly, and professional HR advice across a wide range of topics.
• Collaborate with recruitment and HR teams to ensure a seamless onboarding experience.
• Escalate complex queries to senior colleagues or specialist teams as needed.
• Support process improvements and contribute to team performance reviews.
• Build strong relationships with stakeholders and become a subject-matter expert in key HR processes.

What You'll Bring:

• Experience in HR support and processing within a large organisation.
• Strong understanding of HR policies and procedures.
• Excellent communication and customer service skills.
• Ability to manage high volumes of work with accuracy and minimal supervision.
• Proficiency in Microsoft Office and HR systems - Experience using iTrent is a must for this role.
• CIPD Level 3 or equivalent experience.
• A values-led approach and willingness to work within a mission-driven organisation.

Desirable Extras:

• Degree in a relevant subject
• Experience in the not-for-profit sector
• Familiarity with IT ticketing and phone management systems

Interested? Apply now to be considered for this rewarding opportunity to make a real impact in a supportive and purpose-led HR team. Alternatively, please send your CV

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Family Support Worker

 (1-year Maternity Cover)

£24,000 pa + benefits (including 25 days annual leave, company car and pension)

South West Care Team (Swindon and Wiltshire areas)

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

This Best Companies Top 100 mid-sized organisation and Top 20 Charity is looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our South West Care Team.

Reporting to the Family Support Manager of the South West Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

Location:

This post will cover the South West of England, with this position focusing on Swindon and Wiltshire area.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu
• Access to the Blue Light Card Scheme, and other rewards and discounts

• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website via the link and apply online. Please disclose on your application form if you have used AI for any part of your job application.

Interview dates: Interview Date to be confirmed

Interviews will take place at our South West Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

Who we are:

Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background. 

Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen. 

We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.

Summary of the role:

As the Monitoring, Evaluation, Accountability and Learning (MEAL)  Officer focuses on strengthening and supporting the various projects, including the collection of programme wide statistics to detail the reach and results of Muslim Aid UK  (MAUK) programmes. The MEAL Officer will provide guidance, coordination, and technical support to Country Offices and Partner’s MEAL systems through MAUK Programmes, ensuring that the programme has the flexibility to respond appropriately to the context while ensuring quality, effectiveness and responsiveness in line with humanitarian standards, as well as compliance with the Institutional donors.

The position supports a robust monitoring system that facilitates both accountability and learning and includes data collection, analysis, learning reflection and timely action-taking in support of quality service delivery.

You will play a critical role in this unit with an exciting mandate to support and improve the dynamic programmatic portfolio Muslim Aid Implements Globally. You will work closely with partners and country offices and contribute to improving systems within IPD.

About the Role:

1. Collaborate with the MEAL Manager, country offices and partners staff to craft MEAL systems that align with the project, and MAUK Global objectives, are relevant to the context, responsive to assessed needs, are measurable and are in compliance with grant requirements.
2. Ensure that all relevant collaborators have timely access to appropriate information and evidence.
3. Support in the review and prepare timely and accurate MEAL reports, including progress reports and impact assessments.
4. Provide assistance in monitoring programme progress including the design of appropriate MEAL Plans, indicators, targets, baseline data, timelines, data collection tools that can track progress of projects’ progress.
5. Support the preparation of terms of reference of external and internal evaluations, case and impact studies in coordination with the focal points.
6. Support the MEAL Manager on building capacity among staff and partners in MEAL concepts and practices.

About You:

To be successful in this role, you will need:

1. Bachelor’s degree required; postgraduate degree in international development, sustainable livelihoods, humanitarianism, or programme management preferred.
2. Understanding of development programmes design, implementation and evaluation.
3. Experience and understanding of monitoring and evaluation of programmes; using of quantitative and qualitative research data collected in support of programme development.
4. Experience developing logical/results frameworks, indicators, and MEAL plans.
5. Strong interpersonal and communication skills; effective in diverse and challenging environments.
6. Strong measurement, analytical, systematic thinking, planning and organisational skills.

Why you should apply:

Join Muslim Aid as a MEAL Officer at Muslim Aid, you will play a key role in strengthening our global humanitarian and development programmes by supporting the International Programmes Department. The role focuses on enhancing monitoring, evaluation, accountability, and learning systems to ensure effectiveness, quality, and compliance with humanitarian standards and donor requirements. By analysing data, demonstrating impact and guiding Country Offices and partners, you will help drive accountability and learning across our global work. If you are passionate about evidence-driven change and improving programme quality. Bring your analytical, organisational, and communication strengths to our innovative team. Apply now and help us transform lives worldwide!

Benefits you will enjoy working for us: 

• 25 days annual leave + 4 Privilege days
• Hybrid working
• Paid time off for medical appointments 
• 2 hours lunch break on Fridays 
• Time off in Lieu (TOIL) 
• Pension Scheme

How to apply:

To apply please submit your cover letter (no more than 1 page) and CV.

Income & Communications Officer

Salary £23k per annum (review after 6 months)

35 hours per week (flexible)

25 days A/L + contributory pension scheme

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Birmingham Settlement is looking for a proactive, creative, and committed individual who can support us in the development and delivery of our income and communications strategy as we continue to invest and develop the charities assets to ensure we provide the services and activities our people want, deserve, and expect.

This is a versatile role, encompassing skills across fundraising and internal and external communications. The role will suit someone with strong written skills along with a good working knowledge of digital communications channels who is comfortable multi-tasking with a willingness to learn and take on new challenges.

To succeed, you will be highly organised with an interest and passion for our cause, you will pay close attention to detail as standard, have a passion for identifying and developing stories that further the Settlement’s objectives, have excellent design and written communication skills with an ability to adapt your tone and voice to engage specific audiences.

A very busy but rewarding and hands on role that cuts across all aspects of the charity as we continue to grow and develop, this is a great opportunity to join one of Birmingham’s oldest charities; to drive participation, support and, ultimately, income at a unique and exciting time.

For an informal chat please call Lizzie Forrester 

No agencies please.

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH.

Closing date: 12 noon, Wednesday 15 October 2025

Interviews:  Wednesday 22 or Thursday 23 October 2025

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

About the Role

We are looking for a highly organised and confident Supporter Care Administrator to ​provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team. 

You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.

Key Responsibilities

In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.

​

You will:

• Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter. 
• Respond to supporters with empathy and compassion, applying our tone and voice and brand values
• Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
• Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
• Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
• Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
• Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.

About You

You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.

​

To be successful, you’ll need:

• Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
• Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
• Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
• Practical experience of databases or customer relationship management systems
• Experience at problem solving with a solution focused approach
• Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
• Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
• Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
• Ability to contribute ideas, approaches and insights that enable innovation

​

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and pension

​

Department/Directorate Information

The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.​

This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.​

We encourage all applicants to access the job pack attached. 

​

The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra. The post-holder will deliver high-quality philanthropic research, pipeline and CRM management, the creation of donor briefings for individual, corporate and trust supporters, and horizon scanning for new and future opportunities. 

As the department’s research and CRM lead, the DROM will generate prospect research on those suggested by senior volunteers (Board, Development Board etc.) and those identified in our database, Tessitura. They will support fundraisers across giving streams to create engagement and cultivation plans, and act as the pipeline management champion for the team. The DROM will support fundraisers to ensure activity and contacts is logged consistently, working closely with the Head of Development to monitor KPIs, track and record income and maintain accurate donor and donation records. 

This position is central to ensuring that frontline fundraisers can focus on income generation, supported by robust operational processes, accurate data, and high-quality research. 

This role reports to the Head of Development and will work closely with the Senior Development Manager (Philanthropy) and Director of Development. The work of the Development team is actively supported by the Philharmonia’s Development Board. 

Key Responsibilities 

Research and Pipeline Development:

• Identify, qualify and research prospective major supporters, including individuals, corporates and trusts

• Prepare tailored profiles and high-quality briefings to staff and senior volunteers for meetings and events

• Maintain and refine the prospect pipeline, ensuring clear pipeline management stages and next actions for prospects

• Conduct due diligence research as required for donor engagement

• Implement improvements to pipeline management process 

• Track sector trends and philanthropic activity to inform prospecting and cultivation

CRM, Data and Insights:

• Be the Tessitura CRM and financial process (such as Direct Debits and Gift Aid) lead for the Development team, maintaining accurate, timely, and GDPR-compliant records

• Develop and implement systems, workflows and reporting tools to support a data-led fundraising approach such as in membership acquisition

• Produce regular income and pipeline reports that support departmental planning and forecasting

• Generate guest lists and attendee profiles for events

Department Operations:

• Support the Head of Development with the timely production of proposals, reports and other donor communications

• Work with the Learning and Engagement department to identify and promote opportunities that support fundraising, such as project visits, project pipeline and evaluations. 

• With colleagues, ensure the smooth scheduling and preparation for donor meetings and project visits

• Support the Head of Development and Director of Development in preparation of materials for Board, Development Board and other strategic meetings.

• Reporting and Administration:

• Support the Head of Development in regular moves management and revenue reporting across the department

• Create and maintain updated gift processing workflows including invoices, bank transfers, reconciliation and reporting

• Ensure the highest standard of data capture, financial processes and record-keeping, consistent with GDPR and best practice

• Ensure accurate and up-to-date records and fulfilment of donors’ accreditation and recognition requirements

• Represent the Philharmonia at events and externally when required

• Support the work of the Department and other duties reasonably required by the Philharmonia

Skills and Qualifications

Essential:

• Understanding of different fundraising income streams and the donor cultivation cycle

• Experience of philanthropic prospect research and data analysis

• High levels of organisational skills and attention to detail

• Understanding and experience of using a CRM database (Tessitura is an advantage)

• Understanding of fundraising and data protection regulation (including HMRC Guidelines, Gift Aid, GDPR and the Fundraising Regulator)

• Experience in handling financial and transactional data, and producing financial reports

• Ability to manage multiple and competing priorities

• High-level of IT literacy, including the Microsoft 365 suite.

• Exceptional interpersonal and communication skills (verbal and written)

• Interest in and appreciation of the arts

Desirable:

• Experience in a similar role within a fundraising team from the arts and cultural sector

• Knowledge of the Philharmonia and its work; understanding the opportunities and challenges in the orchestral sector – including as this relates to funding opportunities

• Experience in major fundraising campaigns

About Vision Action

Vision Action, formally Vision Aid Overseas, is a UK-based charity, with a focus on fighting poverty by transforming access to eye care services in lower- and middle-income countries in Africa. The charity was established in 1985. Our work focuses on the development of services for uncorrected refractive error and primary eye health. Uncorrected refractive error is the world’s leading cause of avoidable visual impairment, with an estimated 670 million people affected worldwide. We develop programmes that integrate training, primary eye care, school eye health and facility developments into national and regional eye care plans, seeking always to be responsive to local need. In this way, we help children to learn and adults to earn so that they can provide for their families. Currently, the organisation has programmes operating in Ethiopia, Ghana, Zambia, and Sierra Leone.

We need great people to help us on this journey. You do not need to have a public health, eye care or charity sector background to work with us. We need our people to be self-starters, innovators and able to get on and work with people from diverse cultures and backgrounds.

Job Purpose

Vision Action seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.

The position holder is required to comply with all of Vision Action’s policies and procedures, including Vision Action’s Safeguarding policy.

The successful applicant must have the right to work in the UK.

Functions / Key Responsibilities:

1. Finance

• Maintain a strong control environment, ensuring accounting records are complete and accurate.

Financial accounting

• Prepare annual statutory accounts in accordance with SORP 2015.
• Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action’s country offices in hosting their respective audits.
• Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.

Management accounting

• Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
• Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
• Prepare the annual organisational budget and mid-year reforecast.
• Improve existing budget templates to enable straightforward and transparent budgeting for donors.

Support to country offices

• Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
• Support country office teams in fulfilling any reporting and financial compliance requirements.
• Conduct internal process reviews (internal audits) of country offices where required.
• Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
• Ensure asset registers are maintained appropriately.

2. Administration

• Support staff in conducting procurement in line with Vision Action’s procurement policy.
• Assist with preparation for quarterly Board meetings.
• Support office management tasks.

3. Other

• Review and develop existing policies and procedures (e.g. the Finance Manual).
• Conduct staff training on relevant policies and procedures.
• Any other task reasonably requested by your line manager.

Person Specification

Competencies
Essential

• Delivering Results: Dynamic self-starter able to work independently within a small entrepreneurial team.
• Process improvements: Continual review financial processes and identifying areas for improvement.
• Time Management: Ability to work under pressure and meet tight deadlines.
• Collaborative: Able to work closely within a small team in the UK and overseas.
• Cultural Sensitivity: Adaptable and sensitive to working patterns and styles in diverse cultural contexts.
• Accuracy: Excellent attention to detail and a high level of accuracy.
• Leadership and Management: Lead by example and support colleagues.

Qualifications and experience
Essential

• CCAB fully qualified accountant or finalist, proficient at using MS Office (Advanced Excel)
• Minimum of 5 years’ relevant experience in a finance role.
• Preparation of financial accounts.
• Preparation of financial information for senior leadership.
• Preparation of information for and hosting of external auditors.
• Organisational budgeting.
• Budgeting for and reporting to donors.
• Setting up reporting systems to ensure accurate and transparent financial reporting to donors.
• Establishing financial controls and systems.
• Using accounting packages.
• Fluency in spoken and written English.
• Right to work in the UK.

Desirable

• Experience of working in an international charity.
• Preparing charity accounts in accordance with SORP 2015.
• Preparing financial information for Board members.
• Involvement in a financial systems upgrade.
• Conducting internal audits.
• Using QuickBooks.
• Experience of working in international development.