It support jobs

Team: Retail 

Location: Midsommer Norton (this is not a remote based role)

Work pattern: 17.5 hours per week, the team are currently working Monday to Friday, this may change in the future

Salary: Up to £11,682.10 per year

Contract: 9 month fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. 

Will you join us and make life better for cats? 

Responsibilities of our Retail Online Hub Assistant: 

• process and list donations on the donated online hub operation to maximize our donated online income stream 

• work collaboratively with shop management and volunteers to deliver a robust operation and positive customer experience 

About the Retail team: 

• we currently operate 75+ shops across the country and an online trading operation for new and donated goods 

• retail and trading play a key role in growing income and introducing new audiences to Cats Protection. 

What we’re looking for in our Retail Online Hub Assistant: 

• experience of listing and selling items on online platforms (Professional or personal). 

• good IT skills and confident using MS Office (Word, Excel, Outlook). 

• ability to communicate effectively with employees written and verbal at all levels within and outside of the organisation. 

• self-motivated with a flexible, positive, and resilient attitude. 

What we can offer you: 

• range of health benefits 

• 26 days’ annual leave plus bank holidays, increasing with length of service 

• Salary Finance, which empowers you to take control of your financial wellbeing 

• and much more, which you can learn about

Interested? Here’s how to apply: 

Application closing date: 17th April 2026

Virtual interview date:  TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to. 

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.You may be just the right candidate.

If successful, your recruitment journey will include: 

1. anonymised application form 

1. virtual interview 

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes. 

Please emailif you require any adjustments to be made for you to complete your application or to participate in the recruitment journey. 

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role is part of our Facilities and Property team. The Facilities and Office Assistant will ensure our office is a well-maintained, welcoming and inclusive working environment for colleagues and visitors. They will support the Facilities and Property Manager with day-to-day office running, health and safety and will work closely with Teams across the organisation to create a safe, positive and inclusive workplace environment. The postholder will support staff onboarding and wellbeing and contribute to a high-quality employee experience in the office and working from home.

You should have good customer service skills and mindset, able to provide a welcoming experience for visitors and colleagues. You will enjoy relationship‑building and have a person-centre approach to supporting colleagues and an ability to communicate sensitively with older tenants. You should be highly organised with attention to detail and have an ability to switch between tasks and prioritise in a role which, by its nature, involves interruptions.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a part‑time position of 28 hours per week, usually worked over four days, though we’re happy to consider five shorter days. The role is mainly office‑based, with occasional hybrid working arranged with your line manager. Your working days will be agreed with the Facilities and Properties Manager (who also works part‑time) to ensure full office coverage across the working week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend 1 day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A BASIC Certificate will be required for this role.

Closing Date: Thursday 14 May 2026, 11:59pm

1st Interview Dates: Wednesday 27 and Thursday 28 May, via Microsoft Teams

2nd Interview Dates: Tuesday 2 June, at our London Office (Avonmore Road)

Job Description

Job Title - Welfare Rights & Tribunal Adviser

Salary- £29,000 per annum 

Hours37 hours per week (Full Time)

Location- Doncaster – office based, outreach locations, and tribunal attendance as required

Role Purpose

To provide specialist welfare rights advice, casework, and representation to clients, including preparation and attendance at welfare benefit tribunals. The postholder will support clients to maximise income, challenge incorrect benefit decisions, and access their full entitlements, in line with the aims, principles, and quality standards of the Citizens Advice service.

Key Responsibilities

Advice & Casework

• Provide specialist advice on welfare benefits including Universal Credit, PIP, ESA, DLA, and Housing Benefit.

• Prepare and submit mandatory reconsiderations and benefit appeals.

• Represent clients at First‑tier Social Security Tribunals where appropriate.

• Carry out detailed benefit checks and income maximisation.

• Act for clients where necessary by drafting appeal submissions, negotiating with the DWP and other agencies, and making referrals where appropriate.

• Empower clients to understand their rights and options and enable them to make informed decisions.

• Maintain accurate, timely, and comprehensive case records in line with Citizens Advice systems and procedures.

• Ensure all casework meets the Advice Quality Standard (AQS) and internal quality requirements.

Outreach & Partnership Working

• Deliver advice services at outreach venues across Doncaster as required.

• Build and maintain effective working relationships with partner agencies, statutory bodies, and community organisations to ensure joined‑up support for clients.

Research & Campaigns

• Contribute to the Citizens Advice research and campaigns agenda by recording evidence of client issues and emerging trends.

• Provide anonymised case studies and data to support local and national policy work.

Professional Development & Quality

• Keep up to date with welfare benefits legislation, case law, and procedural changes.

• Attend supervision, training, and team meetings as required.

• Work collaboratively with colleagues to share knowledge and support service delivery.

• Work to agreed targets and contribute to service monitoring and reporting.

Administration & Other Duties

• Use IT systems for case recording, monitoring outcomes, and producing reports.

• Maintain local information systems and resources.

• Carry out any other duties within the scope of the role to support the effective delivery and development of the service.

• Comply with Citizens Advice policies, including equality, diversity, confidentiality, safeguarding, and health and safety.

Person Specification

Essential Criteria

Experience

• Experience of providing welfare rights or social welfare advice.

• Experience of preparing benefit appeals and supporting clients through reconsideration or tribunal processes.

• Experience of managing a caseload and prioritising work to meet deadlines.

Skills & Knowledge

• Strong knowledge of the UK welfare benefits system, or the ability to develop specialist knowledge quickly.

• Excellent verbal communication skills, including advocacy and negotiation.

• Excellent written communication skills, particularly in drafting submissions, correspondence, and tribunal papers.

• Good numeracy skills to complete benefit calculations and financial checks.

• Ability to empower clients while maintaining professional boundaries.

• Ability to work both independently and as part of a team.

IT & Administration

• Confident use of IT systems for case recording, document production, and reporting.

• Ability to maintain accurate records in line with quality standards and procedures.

Values & Commitment

• Understanding of and commitment to the aims and principles of the Citizens Advice service.

• Commitment to equality, diversity, and inclusion.

Desirable Criteria

• Experience of representing clients at welfare benefits tribunals.

• Experience of working in the voluntary, advice, or community sector.

• Experience of working to targets or funder requirements.

• Knowledge of Advice Quality Standards or Specialist Quality Mark frameworks.

• Ability to travel across Doncaster (access to a vehicle desirable).

The Role

We are seeking a friendly, professional and highly organised Receptionist to act as the first point of contact for people accessing Citizens Advice Doncaster Borough. This role is central to the delivery of a high‑quality advice service and plays an important part in ensuring clients receive accurate information, are treated with respect, and experience a consistent and welcoming service.

You will support the smooth running of the organisation by managing enquiries effectively, maintaining accurate records, and contributing to our quality assurance standards. This role requires a strong commitment to confidentiality, data accuracy, and the Citizens Advice aims and principles.

Key Responsibilities

Client Access & First Contact

• Welcome clients, staff and visitors in a professional, calm and supportive manner, ensuring everyone feels respected and listened to.
• Act as the first point of contact for face‑to‑face and email enquiries, providing appropriate triage and signposting in line with Citizens Advice procedures.
• Provide accurate, clear and consistent information about Citizens Advice services, maintaining professional boundaries at all times.

Quality Assurance & Standards

• Ensure all client interactions and administrative processes meet Citizens Advice quality standards, including accuracy, confidentiality and consistency.
• Record client details and enquiry information accurately to support continuity of service, monitoring and reporting.
• Follow agreed procedures, policies and guidance to ensure compliance with Advice Quality Standard (AQS) requirements.
• Support the wider team by maintaining reliable systems and contributing to the overall quality of service delivery.

Administration & Office Support

• Manage appointment booking systems and staff calendars efficiently.
• Provide organisation‑wide administrative support to ensure the service runs smoothly on a day‑to‑day basis.
• Maintain an organised, safe and welcoming reception area.
• Carry out data entry, filing, scanning and document management accurately and in a timely manner.
• Use Google Workspace and other IT systems confidently to support service delivery.

About You

We are looking for someone who is approachable, reliable and well organised, with a strong attention to detail and a commitment to delivering a high‑quality service. You will be comfortable working with people from a wide range of backgrounds, including those experiencing stress or distress, and able to respond with empathy and professionalism.

Essential Skills and Qualities

• Previous office or administrative experience.
• Strong IT skills and confidence using digital systems.
• Excellent verbal and written communication skills.
• High level of organisation and ability to manage competing priorities.
• Ability to work effectively both independently and as part of a team.
• Commitment to confidentiality, accuracy and professional standards.
• Understanding of, and commitment to, the aims, principles and values of Citizens Advice, including equality and inclusion.
• Proactive approach with a willingness to learn, follow procedures and adapt to service needs.

What We Offer

• A supportive and inclusive team environment.
• Training and development, including Citizens Advice systems, quality standards and procedures.
• The opportunity to contribute to a trusted, high‑quality advice service.
• The chance to make a real and positive difference to people living in Doncaster.

The Senior Fundraising Executive (Grants) leads on bid-writing and relationship building with grantmakers (Trusts/Foundations/Public). The candidate will be a key player in the Grants team alongside the Director of Development (Grants/Major Gifts) and Development Officer. Create has seen its fundraising increase significantly in recent years, as it fulfils its ambitious plans to double its reach by its 25th anniversary in 2028. The Grants team is responsible for securing over 50% of the charity’s income, managing an extensive portfolio of T/F/Public funders, approaching a well-researched pipeline of potential funders, and researching prospects. The successful candidate will share Create’s commitment to the transformative power of the creative arts within community settings, with exceptional written and verbal communication, research, organisational and IT skills, and meticulous attention to detail.

Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.

Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.

You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. To be considered for this role it is vital the candidate experience of customer service and relationship management within a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.

This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement. 

Application notes

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.

Timeframes 

Closing date for applications: Midday Thursday 19th May 

Candidates will be notified of outcomes by EOD Friday 22nd May

Interviews will be two stages, see dates within the Candidate Pack 

This is an exciting opportunity to join GamCare as we continue to expand and develop our Online Support Services. To support this expansion, we are seeking an Online Support Team Leader to oversee and lead a growing remote team delivering vital digital support to individuals affected by gambling harm.

The role 

You will be responsible for overseeing the delivery and development of GamCare’s Online Support Services, which currently include online appointments, email support, chatrooms and forums, and a self-guided online support programme.

You will lead a remote team of Online Support Practitioners within the wider Helpline service, ensuring consistent, safe and effective support is delivered across all digital channels.

Key responsibilities 

·Managing the daily operational delivery of Online Support Services, ensuring high-quality support and adherence to agreed KPIs

·Providing line management for Online Support Practitioners, including supervision, team meetings, rota planning, and managing leave and cover

·Advocating for and promoting Online Support Services internally and externally to improve accessibility and awareness

·Supporting the ongoing reporting and evaluation of GamCare’s Online Services

·Identifying opportunities for service development and contributing to the design and implementation of improvements

About you 

This is a key leadership role for someone with experience delivering support services to vulnerable or complex individuals, alongside experience of supervising, coaching, mentoring or managing staff or volunteers. You will also bring a strong commitment to person-centred, non-judgemental practice.

You will be a confident communicator, comfortable working collaboratively across the Helpline service, and able to balance operational leadership with empathy, support and clear decision‑making – particularly when managing complex or high‑risk contacts.

Strong IT skills are essential, including experience working with digital platforms, CRM systems or call-handling tools.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service

·A generous Pension Scheme - we contribute 6% and you contribute 2%

·Discretionary company sick pay from day one of service

·Employee Assistance Programme – 24-hour support
For further details and to apply please click the apply button.

Closing date for applications: 10th May 2026.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

A new opportunity has arisen to join the Newt Conservation Partnership as Finance Officer. This exciting role will work closely with our Operations Manager and COO supporting the development and refinement of our financial systems. It is ideally suited to someone with strong bookkeeping experience who will enjoy working for a small but dynamic organisation and is motivated by helping to build robust, efficient and effective financial processes.

The successful applicant will be employed by Freshwater Habitats Trust, seconded full-time to the Newt Conservation Partnership.

Newt Conservation Partnership (NCP) is a community-benefit society whose main purpose is creating and managing high-quality habitat for great crested newts, at the same time providing new habitats for many other wetland plants and animals. We work closely with our funder, NatureSpace Partnership, and the charities Amphibian and Reptile Conservation and Freshwater Habitats Trust whose evidence-based best practice guidance we follow for the conservation of amphibians and ponds. 

Freshwater Habitats Trust is a friendly, nationally well-respected conservation charity that works to protect freshwater wildlife through practical, evidence-based and effective nature conservation projects. This job is an exciting opportunity to join a dedicated team of botanists, invertebrate biologists, herpetologists and freshwater conservation experts who are making a difference.

No CVs or agencies please.

Interviews: Friday 22 May 2026 (at our Oxford office)

Do you have good knowledge of best practice in relation to rent management? Are you interested in financial empowerment?
This role has been created to support the successful implementation, embedding, and ongoing optimisation of our new Housing Management IT System. 
The post holder will ensure that income related processes—such as rent charging, arrears management, service charges, and financial workflows—are accurately embedded across all refuge services. This will include ongoing configuration and testing of the new system to ensure it meets our needs.

Alongside system implementation responsibilities, the post holder will lead on the effective management and reduction of rent arrears, including recovery of historic arrears. Operating within a performance driven framework, they will ensure income KPIs, compliance requirements, and data quality standards are consistently achieved.

A key purpose of the role is to promote financial inclusion, ensuring survivors understand their financial responsibilities, maximise income through benefits and entitlements, and build long term financial resilience.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies

Closing Date: 09:00am on 18 May 2026

Interview Date: 26 and 27 May 2026

We are looking for an Anti Social Behaviour Officer to join our Housing Team in Bristol, to contribute to developing a safe and inclusive community for our customers.

In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour.

You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.

You'll make a big difference to people's lives within an experienced, supportive and supported team.

What you'll need:

* Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
* Experience of dealing with challenging behaviour and resolving conflict
* Strong communication skills with previous experience of working with customers in a demanding environment
* The ability to be self-motivated and highly organised
* Strong IT skills including MS Office
* The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies

What you need to know:

This is a hybrid role where you'll work from the comfort of your own home, the Bristol office and out with our customers.

The role is permanent, and you'll be working full time.

A basic DBS check will be completed if you are successful.

You'll need a full UK driving licence and access to your own car, as the role involves visiting customers.

Interviews will be taking place on Thursday 21st May.

If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you

You can read the Job Description

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 5,000 children and young people (0–25).

You will be delivering high-quality support and creating opportunities for children and young people living with spina bifida and/or hydrocephalus and their families/carers. Supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on children and young people (0–25), you will be primarily working within the Children, Young People and Families team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based but you will be required to attend regular clinics in London including GOSH (Great Ormond Street Hospital). Other travel across Southern England including Bristol, Devon and Hampshire may be required. There will be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

Benefits: 

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings)   

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment   

• Access to our Employee Support Programme and Mental Health First Aiders  

• Support to learn and develop  

How to apply  

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.  

If you would like to discuss the role please email Gill Valentine, Deputy CEO, to arrange a convenient time for a call.  

To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.

*Please note applications without a supporting statement will not be accepted* 

We understand that you may wish to use AI tools to help you with some aspects of your application, but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.  

Closing date:  Monday 17th May 2026 at 11pm  

Interviews:  Tuesday 26th May 2026  (Virtual) 

Please note: we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.  

Please see full details on the Job Description and Person Specification document below and on our website.

For more than 140 years, the Forces Employment Charity has helped the military community succeed beyond service – building careers, shaping futures, and living with purpose. Last year, we provided dedicated and specialist employment and justice support to over 23,000 people to create careers and long-term stability.

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Are you a passionate leader with a commitment to supporting the Armed Forces community? We’re looking for an experienced and driven individual to lead and shape our national employment support service, helping veterans and their families build meaningful and sustainable careers.

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This is a unique opportunity to lead a high-performing team, influence strategy, and make a real difference across the UK.

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Brief role description

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The Programme Manager plays a pivotal leadership role in delivering the Forces Employment Charity’s Ex-Forces Employment Charity Programme. This programme provides regionally-based, comprehensive employment support to all who have served in HM Armed Forces, ensuring personal and locally informed guidance for veterans seeking employment or career change.

Working closely with the Director of Veterans and Families Employment, the Programme Manager drives operational excellence, strengthens service consistency across the UK, and represents the charity’s employment offer in the devolved nations. They ensure that our national network of Advisors is supported, empowered, and aligned to strategic goals, enabling the very best outcomes for the veteran community.

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It’s essential that they have experience managing multi-site or national teams, alongside a strong understanding of employment support or careers guidance. They will be confident working with a range of stakeholders, able to use data to inform decisions, and an excellent communicator. Strong IT skills and a genuine commitment to supporting the Armed Forces community are also key.

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Ideally, they will bring experience from the veterans or employability sector, along with some understanding of devolved nation policy or frameworks such as safeguarding or vocational training.

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This role requires an Enhanced DBS check.

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Interested? Want to know more about the Charity? Check our website.

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Eager to know more the role? Have a look at the Job Description.

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What’s in it for you? Check out our Benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Wednesday, 6 May 2026.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

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We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.

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We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

New Forest Disability Information Service provides a range of information, advice and practical support services to people affected by disability across the New Forest and surrounding areas.

Our team currently comprises: CEO, Operations Manager, 6 Welfare Advisors, Administrator and circa 20 Volunteers who staff our shop and provide first line information and support. All paid staff are part time.

In looking to a more secure and sustainable future, these roles are now being complemented by a marketing manager and this fundraising post.

With the exception of proceeds from our shop, our work is entirely supported by grants and service contracts.

Current significant grant funders are:

· National Lottery Community Fund

· Access to Justice Foundation

· Lloyds Foundation

We also have a rolling annual service level agreement with New Forest District Council for the provision of specific services.

Despite not having a dedicated fundraising function, we have a positive track record of securing such funding and have strong foundations on which to build.

In order to sustain and develop our service offer, we now need to adopt a focused approach to fundraising to both maintain effective relationships with existing funders and to diversify our income streams.

With the support of Lloyds Foundation we have recently benefitted from the contribution of a fundraising consultant. This has included an analysis of our position/needs and the production of a fundraising strategy. It has also included the provision of various tools and templates including an Excel-based CRM should this be required.

With room for some amendment from the successful candidate, this strategy needs to be converted into a SMART work plan and be implemented.

Priority tasks for the first six months would include:

· Engaging with our consultant to finalise the strategy

· Producing a work plan

· Create and secure agreement re our ‘case for support’

· Identify prospect Trusts and Foundations

· Write and submit a volume of applications to be agreed with the CEO

Our broad performance expectations are to secure a 2:1 return on investment in year one rising to a minimum 4:1 return by end of year three.

We anticipate this being a two or three day/week role and are open to discussion as to this being a freelance or employed position.

Ace of Clubs is at an exciting stage of growth, with increasing impact across our services. To continue delivering high-quality support to people experiencing homelessness—while ensuring long-term financial sustainability—we are seeking a dedicated Funding and Finance Co-ordinator.

This is a pivotal role, supporting the co-ordination and administration of our income, fundraising activity, financial management, cost efficiency, impact data, and funding reporting. You will contribute directly to the organisation’s sustainability, growth, and financial accountability, working closely with our Volunteer Treasurer and the Director - who provides strategic oversight whilst remaining actively involved in the day-to-day operations. 

You will help co-ordinate and develop a range of income streams and funding projects, including individual giving, community fundraising, events, corporate partnerships, and trusts and foundations. The role also involves supporting new fundraising opportunities, monitoring impact and fundraising data, stewarding donors through engagement and communications, and assisting with funding applications and reporting.

Alongside this, you will play a key role in the day-to-day financial administration of the charity. This includes tracking income across multiple platforms, monitoring expenditure, and producing reports to support forecasting and strategic planning.

You will also support the administration and review of core organisational contracts, such as utilities, insurance, IT, and HR, helping to ensure value for money and operational efficiency.

Working collaboratively with colleagues and partners, you will help gather and present impact data across our services, tailoring this for both internal use and external stakeholders.

This is a varied and rewarding role, suited to a highly organised administrator with strong Microsoft Office skills (particularly Excel), excellent written and numerical ability, and a keen eye for detail. You should be comfortable working with data and finances, whilst also engaging confidently with a wide range of people—including donors, partners, volunteers, and guests. An understanding of, and empathy with, the homelessness sector is essential.