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Page 4 of 32
E1, London (On-site)
£35,020 per year
Full-time
Contract (Fixed term contract until October 2026)

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Actively Interviewing

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Job description

About us

Through the Reset Navigators role, we support Rough Sleepers in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

We are looking for someone who can: 

  • Manage a caseload of people who are rough sleeping and have substance use support needs
  • Carry out regular street outreach to sleep sites and known hotspots across the borough
  • Work in a harm reduction approach to support safer outcomes for clients
  • Build strong partnerships with other services to improve access to support and ensure effective safeguarding
  • Support more people into structured treatment and recovery through tailored pathways for rough sleepers
  • Help reduce barriers to healthcare by supporting clients with GP registration, hospital appointments, and access to specialist services
  • Communicate effectively and build positive relationships with clients, colleagues, and partner agencies
  • Contribute to the development of the service, working in a solution-focused and strengths-based way

Benefits

  • 27 days holiday plus bank holidays
  • Pension scheme
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme
  • Access to shopping discounts
  • Learning & development opportunities
  • Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by15 May 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Application resources
Organisation
Providence Row View profile Organisation type Registered Charity Company size 0

We tackle the root causes of homelessness to help people get off, and stay off, the streets.

Posted on: 17 April 2026
Closing date: 15 May 2026 at 23:30
Job ref: 07-26
Tags: Advice / Information, Engagement / Outreach, Homelessness, Safeguarding, Substance Misuse, Victim Support, Wellbeing, Social / Support Work