It support jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Citizens Advice Doncaster Borough is expanding its services to provide vital, community-based support to Doncaster residents facing the challenges of the rising cost of living and energy crisis. We are seeking a dedicated individual to deliver holistic and specialist Money & Energy advice.
As part of our team, you will empower clients to achieve the best possible outcomes by providing high-quality customer service and support, all while upholding the core aims and principles of the Citizens Advice Service. You will thrive in a dynamic environment, demonstrating both initiative and strong teamwork, and be committed to going the extra mile to make a real difference.
This fixed-term contract is initially until 30st June 2026 and is subject to continued funding. The role involves working across various locations within Doncaster.
Role purpose
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To provide Energy & Money advice to clients
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To provide advice on how to deal with Energy Debts
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To provide a high-quality advice and support services
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A Benefit Calculation as part of Income Maximisation
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Energy Efficiency support & advice
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties as appropriate.
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Switching energy providers
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Information and support on the Priority Services Register
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Check eligibility and provide Information about the Warm Home Discount
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Any other possible Schemes / Grants available that can support the client with their energy issues
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Provide Advice on energy complaints and processes
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Smart Meter information / advice
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Carbon Monoxide Awareness
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To provide Financial Capability and Income Maximisation advice to clients.
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To share responsibility for compliance with the Projects targets and requirements.
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Ensure quality standards are met.
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To work effectively with other partners to deliver a seamless service to clients
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Undertake service delivery at Outreach venues as required.
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Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
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To contribute to the Research and Campaigns work of Citizens Advice Doncaster Borough.
Advice
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To provide Energy & Money advice to clients on energy issues
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To provide advice on how to deal with Energy Debts, looking at wider debt issues and options, making referrals or taking action as appropriate.
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Provide General Advice and assisted information to clients on energy issues
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Empower clients to act on advice and information provided
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Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
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Negotiate with third parties as appropriate.
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Ensure income maximisation through the take up of appropriate benefits.
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Provide advice and assistance to other staff across the whole range of advice issues.
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Ensure that all casework conforms to the organisation's Office Manual and the Advice Quality Standard and/or the Specialist Quality Mark as appropriate.
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Maintain case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
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Ensure that all work conforms to the organisation's systems and procedures.
Research and campaigns
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Assist with research and campaigns work by providing information about clients' circumstances.
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Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
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Monitor service provision to ensure that it reaches the widest possible client group.
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Alert other staff to local and national issues.
Professional development
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Keep up to date with legislation and undertake appropriate training.
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Read relevant publications.
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Attend relevant internal and external meetings as agreed with the Team Leader and/or Line Manager.
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Assist with Service initiatives for the improvement of services.
Administration
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Review and make recommendations for improvements to Citizens Advice services.
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Maintain local information systems.
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Use IT for statistical recording, record keeping and document production.
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Keep up to date with policies and procedures relevant to organisational work and undertake appropriate training.
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Attend internal and external meetings as agreed with the Team Leader and/or Manager.
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Maintain close liaison with relevant external agencies.
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
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Demonstrate commitment to the aims and policies of the Citizens Advice service.
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Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
Person specification
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Experience of providing Advice.
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Effective oral communication skills with particular emphasis on negotiating and representing.
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Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
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Ordered approach to workload and an ability and willingness to follow and develop agreed procedures.
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Understand the issues involved in interviewing clients.
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Numerate to the level required in the tasks.
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Ability to prioritise own work, meet deadlines and manage caseload.
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Ability to use IT in the provision of advice and the preparation of reports and submissions.
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Ability to monitor and maintain own standards and work as part of a wider team
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Understanding of and commitment to the aims and principles of the Citizens Advice service and its equality and diversity policies.
Desirable Criteria
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Experience of providing General. Energy or debt advice would be desirable.
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Experience of working to targets
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Experience of working in the voluntary sector would be desirable.
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Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively
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Demonstrate understanding of social trends and their implications for clients and service provision
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Have access to a vehicle and be willing to travel
The client requests no contact from agencies or media sales.
ROLE PROFILE: Grants Wellbeing Worker
This is a fixed-term position until October 2026, with the possibility of
extension to March 2029, subject to continued funding.
Responsible to: Carers Accreditation & Grants Manager
Key Internal Stakeholders: Carers Hub Team Leads & Managers
Vale Unpaid Carers Hub
Training team
Finance team
Wider hub teams
External Stakeholders: Commissioners
Unpaid carers
Schools
Partner organisations
Responsible for: Volunteers
Location: Hybrid: Home and community based
Salary: £24,285.69 (pay review in April pending)
Hours of work: Full time: 37.5 hours per week
Monday – Friday, flexible between 8am – 7pm
Key Purpose / WHY?
To co-ordinate and develop TuVida’s grant programmes including.
• Carers Support fund – Financial Wellbeing Service Cardiff & Vale of Glamorgan
• Short Breaks Scheme – Bridgend
• Carers Trust Grants
delivering targeted financial education, support, and direct grants for unpaid carers in financial hardship or in need
of a short break. The service aims to address both immediate financial need and support long-term financial
resilience for carers.
Key Responsibilities / WHAT?
Service Delivery
• Act as the main point of contact for all financial wellbeing and grants-related enquiries.
• Conduct research to provide up-to-date information and practical guidance to help unpaid carers maximise
their income.
• Deliver benefits checks using Money Helper tools and support carers in navigating the welfare system.
• Provide tailored financial guidance, signposting to appropriate services, and assisting carers with benefits
and grant applications.
• Plan, prepare, and chair regular grant panel meetings, ensuring a fair and transparent process.
• Communicate grant decisions to carers and arrange timely award payments.
• Actively identify, engage, and support unpaid carers, including those from seldom heard or marginalised
communities.
• Support carers in articulating their financial goals and refer them to relevant services such as the Vale
Unpaid Carers Hub, Cardiff Independent Living Service or Bridgend Carers Wellbeing Service.
Monitoring and Administration
• Maintain accurate and timely records on TuVida’s CRM system, supporting monitoring and reporting
requirements.
• Oversee the grant budget in collaboration with the finance team, ensuring monthly reconciliation and robust
tracking of expenditure.
• Contribute to contractual reporting and outcomes tracking.
Awareness and Engagement
• Promote the service across social media, online platforms, and through outreach work, with a focus on
increasing access and income maximisation for unpaid carers.
• Represent the service at events such as Young Carers Action Day, Carers Rights Day, and Carers Week,
promoting carer awareness and increasing engagement.
Service Development
• Engage with stakeholders, carers, and community partners to review and shape the development of the
service.
• Actively contribute to team meetings, supervisions, and service reviews, sharing insight to improve
outcomes for carers.
• Operate within TuVida’s policies, including safeguarding, health and safety, equality, and diversity.
Culture
• Role model behaviour with volunteers and wider staff team consistent with the values of the organisation.
• Champion the rights and wellbeing of carers and those they support.
General
• To be committed to safeguarding and promoting the rights and welfare of carers and the people they care
for.
• To comply with the Code of Practice and Code of Conduct for employee.
• To contribute to the organisation’s public profile and influence / foster good relations with statutory and
voluntary bodies.
We are an organisation led by our culture and values. Our expectation is that all employees will adhere to
behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role
an employee holds in the organisation, we expect them to operate with compassion for our customers and for each
other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of
openness and trust…always challenging practice or behaviour that compromises the reputation or values in any way.
Vision Values
A society where every
person who is ill or
disabled and every
carer can live well and
enjoy life
Pioneering – we will continuously try new approaches and ideas, challenging the
status quo.
Uncompromising – we will do what we say we are going to do and when we are going
to do it.
Compassionate – we are committed to enabling people to have choice over their care
and support.
Person Specification
Essential Desirable
Qualifications • A good standard of general
education, with a commitment to
continual professional
development
Experience • Experience of partnership working
with multiple organisations which may
include education, local authority,
health boards and the third sector.
• Experience of social care issues and
knowledge relating to Adults and
Children’s Services provision,
including the private and third sector.
• An understanding of the needs of
carers (young and adult carers),
people with a disability, dementia,
mental health, substance misuse and
people experiencing illness.
• Experience of working with
professionals, including private and
third sector.
• Previous experience of working with
unpaid carers and their families
• Previous experience of working with
Information Advice and Guidance
services
Skills & abilities • Excellent verbal and written
communications skills.
• Ability to manage and work within a
limited budget.
• Must be able to meet deadlines
effectively.
• Ability to gather and collect data and
information, prepare reports.
• Able to demonstrate the ability to
think innovatively and to not accept
the status quo.
• Able to demonstrate an ability to
assimilate and understand
information to provide the correct
advice and information quickly and
accurately.
• Excellent recording skills including
the use of ICT within the workplace
(i.e., Microsoft Office, Outlook)
• Good working knowledge of
Microsoft Excel
• Excellent networking skills.
• Previous experience of using CRM
e.g., Charitylog or upshot etc.
• Research skills.
• Ability to communicate in Welsh.
Personal qualities • Self-aware and able to articulate your
own values, strengths and limitations
can identify own emotions and
prejudices and how these affect
decisions and behaviour.
• Reliable and consistent.
• Able to acknowledge mistakes and
use them as learning opportunities.
• Able to manage stress and pressure
and how this may impact on others
around them.
• Ongoing personal and / or
professional development.
Knowledge • A knowledge of and a commitment to
equal opportunities.
• Knowledge and understanding of
relevant legislation for health and
social care.
Other • Willing to be flexible with their hours
of work and willing to work outside of
normal office hours when required,
including occasional weekend work
when the service needs require.
• Commitment to the values of TuVida.
• Current driving licence and access to
a vehicle for work purposes
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).
KEY RESPONSIBILITIES:
1. CRM management (Beacon)
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Ensure the charity’s CRM is accurate, up to date and used consistently across the team.
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Conduct regular spot checks and data quality reviews.
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Support the transition to CRM-driven reporting.
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Develop and maintain CRM admin processes, templates and documentation (including user guide).
2. Governance, compliance & policy administration
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Maintain organisational policies, procedures, training records and compliance documentation.
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Schedule reviews cycles and follow up with team/trustees for updates.
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Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.).
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Keep governance and compliance well-organised and accessible.
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Contribute to improving workflows, systems and processes.
3. SharePoint & digital systems maintenance
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Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system.
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Ensure documents are saved, organised, version-controlled and archived.
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Keep SharePoint updated and functioning well.
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Support staff with basic digital troubleshooting and liaise with IT support when required.
4. Memberships, subscriptions & Organisational admin
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Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts.
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Maintain a central register of renewal dates and ensure timely payments.
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Support procurement of equipment, supplies and services.
5. Meeting coordination & minute taking
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Manage meeting schedules, invitations, and logistics for:
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AGM
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Board/trustee meetings
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Trustee/team meetings
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Working groups and subcommittees
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Prepare and circulate meeting papers.
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Attend meetings, take accurate minutes and distribute them promptly.
CHEER is a caring, community-focused charity which supports older people throughout Elmbridge to live dignified, socially connected and confident live



The client requests no contact from agencies or media sales.
We're looking for 2 kind, empathetic and resilient Support Workers to join our Learning Disabilities Service in Waltham Forest.
£28,808.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs.
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You understand and collaborate with the different support organizations accessible in the community
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately
Other Responsibilities:
- If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
What you'll bring:
Essential:
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges and Diabetics
- Good IT skills
- Drivers
Desirable
- Experience with PBS Approach
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full Job Description
We're looking for a Supported Housing and Contracts Officer to join our dedicated team in Wembley.
This is a permanent full time (37 hours a week) role where you'll be in the office two days a week and working remotely for the other three.
The starting salary is circa £32,000 - £40,000 per year depending on your experience.
The Role
As a Supported Housing and Contracts Officer you will be responsible for managing a portfolio of our supported housing schemes, both leased and directly managed.
You will be the main contact for our managing agents, ensuring that they meet their contractual obligations. You'll coordinate the completion of escalated maintenance works, planned maintenance programmes and recommend improvements and adaptations to projects.
In your directly managed properties you will be responsible for rent and housing duties and carrying our weekly fire panel inspections.
What we'll need from you:
Our Supported Housing and Contracts Officers need a background in housing, this can be general or supported housing. You will also need to be a great communicator with experience in building relationships with both external and internal customers.
You'll be logging and monitoring enquiries and complaints as well as managing the teams databases, so will need excellent IT skills including Microsoft Word, Excel and PowerPoint, and have experience working with different systems.
Along with:
- A good understanding of contract management and compliance
- Experience of working with Service Level Agreements (SLAs)
- An understanding of the provision of support services to vulnerable tenants
- Experience of report writing
- The ability to collate and analyse data
Your own transport would be an advantage but is not essential.
What we can offer you
As a member of the Supported Housing Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
At SNG we provide over 85,000 homes to over 200,000 customers and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
About Us
Freeways and Freeways Trust are linked local charities that supports adults with learning disabilities.
Freeways is a highly regarded provider offering a range of social care support services and Freeways Trust owns and manages a portfolio of properties which support the work of Freeways. Both charities are passionate about helping people to become as independent as possible by supporting them to make choices, learn new skills, and make links with their local community.
About the Role
The Finance Director will play a pivotal role in shaping the strategic direction of both Freeways and Freeways Trust and will be responsible for developing and delivering financial strategies that align with the charities' objectives while maintaining financial sustainability. This position also involves overseeing financial management, ensuring compliance and leading the finance team to achieve operational excellence.
Key Responsibilities
- Strategic Leadership and Financial Planning: Collaborate with the Senior Leadership Team to set strategic direction and develop financial strategies and budgets. Develop the financial strategy and five-year budget plan, including capital investment plans and cashflow forecasts that align with strategic priorities and operational plans.
- Financial Management and Control: Oversee finance operations, ensure timely reporting, and lead the annual audit process. Maintain, review, and update internal financial controls across the finance function, identifying, assessing, and mitigating financial risks. Be responsible for the review and audit of financial processes across the organisation including for the people we support.
- Organisational Performance: Manage budget-setting and performance tracking, providing insightful analysis to stakeholders.
- Governance: Act as Company Secretary, ensuring compliance with charity law and maintaining essential records with the Charity Commission and Companies House.
- Leadership, Management and Culture: Build strong relationships with key stakeholders and lead the finance team to achieve operational excellence and foster a positive organisational culture.
About You
You will be a qualified and experienced finance professional with strong leadership skills and a commitment to improving financial processes. Your strategic thinking and exceptional communication skills will allow you to explain complex financial information to various audiences and help them understand the impact on the wider charity and the potential future options. You will also possess a solid understanding of financial management, compliance, and governance, along with the ability to lead and develop a team.
Benefits
- 35 days (pro-rata) annual leave entitlement (including public holidays)
- Company sick pay
- Company pension scheme
- Life assurance cover of twice your annual salary (subject to rules of the scheme)
- Free parking on site
- Family-friendly/work-life balance policies
- Free DBS check every 3 years
- Occupational health provision
- Employee Assistance Programme – 24-hour access to a counselling and legal helpline
We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS and Adult Barred List check.
Supporting adults with learning disabilities across Bristol, North Somerset, South Gloucestershire and B&NES


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.
We are looking for a Deputy Cinema Manager to join the team at our brand new MediCinema based in Birmingham Children’s Hospital.
The post-holder will work with the Cinema Manager and the team of nurses and volunteers who support our MediCinema, and will work closely with them, the hospital, and with central office operations team to prepare for and run successful film screenings each week.
We will run 4 regular inpatient screenings each week which includes evenings and weekends. The post holder will be required to work on a shift pattern to include weekends and evenings each week. There will also be a programme of additional Tailored and Personal screenings on top of these regular inpatient screenings.
The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.
Main Tasks and Responsibilities
Service Delivery
- Support the Cinema Manager in delivering a programme of screenings each week as agreed according to the operating procedures of a MediCinema, including running and managing screenings on your own. Most screenings are held in the evenings and at weekends, so the role requires regular evening and Saturday working.
- On screening days be responsible for:
- Marketing the service through the hospital’s wards, organising collecting and returning patients, and for safety and care in the cinema itself.
- Taking responsibility for health and safety of patients coming to the cinema, and the safety and appearance of the cinema space itself.
- Preparing and operating the digital projection equipment for the screening, ensuring that films are always screened to the highest technical standards. Training and ongoing technical support will be provided for this.
- Ensuring that all operational, welfare and safeguarding policies set out by MediCinema are followed accordingly and that, where appropriate, consent forms are obtained for photographic or filmed records.
- Ensuring that all aspects of the operation comply with relevant health and safety legislation, and that areas where MediCinema might be in breach of such are dealt with immediately or brought to the attention of the appropriate authorities for rectification.
- Keeping accurate monitoring and operational records, including contacts and database updating as required
- Help the Cinema Manager collate, analyse and report back on agreed metrics and KPI’s
- Assist with arranging and running any special events and special screenings
- When required, arrange and run additional personal screenings for patients unable to attend regular screenings, plus special tailored screenings with hospital departments and patient groups.
- Support the development and roll out of any new type of screenings we embark on.
- Support the delivery of our ‘Beyond the Big Screen' bedside services, including our Disney ‘Moments that Matter’ work.
Nurse & Volunteer Management
- Help the Cinema Manager build, manage and support the team of nurses and volunteers to assist in the duties outlined above and to ensure that screenings run safely and smoothly – this will include assisting with recruitment and creating monthly rotas.
Marketing and Relationship Management
- Be proactive in marketing the service within the hospital, building key relationships with hospital staff and our partner Birmingham Children’s Hospital Charity.
- Help develop and manage effective partnerships throughout the hospital and community
- Representing the organisation effectively and compellingly at all times.
- Support the programming and development of the MediCinema as a centre for entertainment, being pro-active in developing a creative programme of sustainable events at each site. This could include fundraising events, live performance and other relevant activities.
Administration and other duties
- Deputise for the Cinema Manager as and when required.
- Provide holiday or emergency screening cover when required.
- Help manage the collection, loading and returning of films.
- Champion the work of MediCinema within the hospital and cinema environment, as well as confidently and positively representing MediCinema in all interactions and at any meetings and events.
- Contribute to the strategic development of the Birmingham Children’s Hospital MediCinema, operations and MediCinema as a wider organisation
- Communicate effectively with all team members, ensuring an inclusive and whole organisation approach
- Undertake other tasks, projects and duties as reasonably required.
The Person
We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities:
- Strong organisational skills with a good attention to detail.
- A proactive, resourceful, problem-solving approach.
- An ability to work both on their own and as part of a team.
- Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
- Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
- Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
- Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
- Interest in healthcare, wellbeing and/or film & cinema.
- A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.
Please note the role will require an Enhanced Disclosure check, which we will arrange.
If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you. Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).
We provide cinema experiences inside hospitals to support the emotional, physical and mental health of NHS patients.
The client requests no contact from agencies or media sales.
There when it matters
Sue Ryder has an exciting opportunity as we seek to appoint a Solicitor to join our amazing team of legal experts.
This role is key to the provision of comprehensive legal advice and support across the charity to meet legal obligations, including compliance with legislation and sector best practice.
The newly appointed Solicitor will be pivotal in providing advice to directors and senior leadership on regulatory and compliance matters.
About the role:
Amongst areas such as contracts, governance, fundraising, intellectual property, employment litigation and Data protection a key area of the role focus and responsibilities will be Healthcare and will include:
• Draft access permissions (eg research, elective placements)
• Draft and review policies, procedures and guidelines
• Advise on HM Coroner matters (reports, investigations, inquests)
• Advise on StJRs
• Advise on Deprivation of Liberty Standards
• Requests for patient data from healthcare professionals, lawyers etc
• Advise on complaints up to Ombudsman level
• Advise on human rights
• Advise on LPAs
• Monitor healthcare legislation as it affects the charity’s areas of operations
• Advise on legal, regulatory and compliance matters (anti bribery, anti-money laundering, data protection, care standards and charity regulations)
• Manage relationships with external solicitors, barristers in both contentious and non-contentious matters.
• Support senior managers in navigating new legal and regulatory developments.
• Draft and review policies, procedures and guidance
• Positively influence the charity’s ethical culture
• Advise on document retention period
About you:
• Excellent interpersonal skills to collaborate and influence at all levels of the charity
• Strong communication skills and ability to put across complex legal concepts to managers with a non-legal background
• Ability to prioritise and manage workload
• Able to draft with clarity
• Analytical skills with solution-driven approach
• Ability to identify reputational and other risks and devise strategies to manage them
• Alert to ethical and professional issues, capable of identifying conflicts of interest
• Resilient, tied to professional approach
• Ability to work independently
• Legal research
• Attention to detail
• Proficient in using IT
Minimum Essential criteria:
• Experience of working as a solicitor with a healthcare provider
• Qualified solicitor, holding current practising certificate
• Educated to degree level or equivalent
• Available for hybrid working, 2 days in Colchester minimum
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.
If you're an organised, proactive Administrator who is motivated by social impact, this could be your next step! As Administrator at FLEX, you will play a central role to our everyday operations, supporting a small but dynamic team working towards ending labour exploitation.
Job title: Administrator
Location: FLEX office, Vauxhall, London – Currently hybrid working with a mixture of in person and online working
Salary: £33,500 per annum (pro rata), subject to deductions for tax and national insurance contributions as required by law
Hours: Part time (4 days, equivalent to 30 hours per week)
Contract: Permanent
Reporting to: Director of Operations
Benefits: 25 days holiday per year plus bank holidays and incremental leave (pro rata), extra days over the holiday period, enhanced maternity, adoption and paternity pay; occupational sick pay; incremental pension contributions; Employee Assistance Programme; and a wide range of opportunities for skills development.
About the role:
In this role you will support FLEX’s staff team and Board of Trustees to guarantee the smooth running of our operations. You will ensure the effective administration and maintenance of relevant office resources and systems. This role involves supporting tasks related to governance and compliance, HR, finance and grant administration. You will work closely with FLEX’s Management Team but will have a central role, working across teams, and you will be responsible for staff communications regarding internal operations.
About FLEX:
Focus on Labour Exploitation (FLEX) is a research and policy organisation working to end labour exploitation by challenging and transforming the systems and structures that make workers vulnerable to abuse. We are striving for a world free from all forms of labour exploitation, including forced labour and human trafficking. FLEX seeks to achieve this vision through the prevention of labour abuses, protection of the rights of those affected or at risk of exploitation and by promoting best practice responses to labour exploitation through research and evidence-based advocacy.
Key responsibilities:
General Administration
• Provide administrative support to the FLEX team/Board including organising meetings, taking minutes, booking travel and accommodation
• Financial administrative support including processing invoices and expenses claims
• Ensure post is collected, filed and forwarded
• Coordinate the schedule for donor progress reports with staff, ensuring that internal and external deadlines are met
• Create and maintain effective filing systems in line with data protection legislation
• Manage and respond to general enquiries, received by phone, email or post.
• Provide logistical support and coordination for FLEX events
• Liaise with external stakeholders to support FLEX’s work within the sector
• Support the drafting of FLEX organisational and governance documents
• Support the implementation of FLEX’s Equality and Diversity Strategy
• Identify any opportunities to improve and streamline existing processes.
Office Management/Health and Safety
• Ensure office provisions and office stationery are well stocked
• Act as tenant representative for FLEX at The Foundry (shared office building), liaising with Ethical Property Company building management, attending tenant meetings and sharing relevant information with the FLEX team
• Report any health and safety issues to the Ethical Property Company
• Organise annual PAT testing and fire risk assessments
• Liaise with The Foundry Facilities Manager regarding fire safety and other aspects relating to FLEX’s office lease
• Maintain equipment log
• Ensure FLEX has functional, up-to-date IT equipment, including ensuring printer, phone and Wi-Fi are working as expected
• Liaison with IT provider, website support provider, and any other relevant services to enable smooth operations
• Act as Fire Warden
HR Administration
• Support recruitment processes including equality monitoring, recruitment timelines, candidate communications, interview set up (online and in person)
• Keep starters and leavers checklists up to date
• Maintain up to date staff records on Breathe HR database, including training and development
• Ensure provision of equipment associated with homeworking and office-based work e.g. cameras, laptops, DSE requirements
• Support the implementation of FLEX’s Equality and Diversity Strategy
• Organise and collate staff surveys.
Other
• Undertake any other duties within the context of the role as may be determined by your line manager.
• Attend team meetings
• Attend training relevant to the role
• Adhere to FLEX’s organisational policies.
We are committed to being an inclusive employer, creating a culture where everyone can be themselves and thrive. This means we are committed to being an anti-racist, trans-inclusive, gender-equitable and intersectional organisation.
We actively encourage applications from people of all backgrounds and cultures. In particular, those who have lived experience of the immigration system or who identify as part of marginalised communities.
If you are disabled or become disabled, we encourage you to tell us about your condition so that we can make reasonable adjustments and consider what support may be provided at the interview and task stage.
How to apply: Please download, complete and send the FLEX application form and equal opportunities from our website.
Deadline for applications: 25th January 2026 23:59
Shortlisting:Your application will be assessed against the criteria in specified in the Job Description. To ensure fairness and consistency in our shortlisting process, applications will be anonymised before being reviewed by the panel.
Interviews will be held for shortlisted candidates in person at FLEX offices, Vauxhall on 9th/10th February 2026. Please state in your application if you are not available to attend on these dates.
We are working to end labour exploitation by challenging and transforming the systems and structures that make workers vulnerable to abuse.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Sheffield ME & Fibromyalgia Group is a small charity providing information and support to people affected by Myalgic Encephalomyelitis (ME) / Chronic Fatigue Syndrome (CFS), fibromyalgia and long Covid in South Yorkshire and North Derbyshire. We are a member-led charity that offers a range of support and services including peer support, drop ins, activities and events, benefits and social care advocacy and more; you can find more about what we do on our website.
About the role
We are looking for a Welfare Benefits Adviser to work alongside the Senior Benefits Adviser, providing welfare benefits advice to people affected by ME/CFS, fibromyalgia and long Covid; this includes those living with these illnesses, carers and their families.
We endeavour to improve people’s financial situation more widely, especially due to the cost of living crisis, so you will be offered the opportunity to create resources and host drop-in sessions for members.
Main duties and responsibilities
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Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.
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Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.
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Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.
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Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)
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Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.
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Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.
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Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group
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Collect feedback from members for service improvement and for our funders
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Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)
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Any other duties within the scope of the post as deemed appropriate
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us at The Tanera Project, a pioneering Scottish charity launching in 2026 with a mission to build resilience among public service professionals through world-class respite breaks, volunteering opportunities, and initiatives that champion rural regeneration and environmental restoration.
We are seeking a proactive HSEQ Deputy Lead to support the delivery of our Health, Safety, Environment, and Quality programme. This is a hands-on role in a unique setting, ideal for someone passionate about safety, sustainability, and working in dynamic environments.
About the Role
The HSEQ Deputy Lead works closely with the HSEQ Lead to ensure compliance, promote safe working practices, and maintain a positive safety culture across the island. You’ll carry out inspections, assist with investigations, deliver training, and help embed HSEQ standards into daily operations.
Core Responsibilities to include but not be limited to:
- Support the HSEQ Lead in delivering the island’s HSEQ programme.
- Conduct routine inspections, checks, and audits; escalate issues as needed.
- Maintain policies, procedures, risk assessments, and safety documentation.
- Assist with incident investigations and follow-up actions.
- Deliver inductions, toolbox talks, and support training across teams.
- Coordinate compliance tasks such as checks, testing schedules, and statutory records.
- Support waste management strategy and emergency preparedness drills.
- Act as a visible presence across the island, encouraging safe behaviours and early reporting.
- Deputise for the HSEQ Lead when required.
Person Specification
Essential Skills & Experience
- Good understanding of health and safety principles and willingness to develop technical knowledge.
- Experience in operational, maintenance, marine, outdoor, or similar practical environments.
- Strong organisational skills and confidence handling documentation.
- Clear communicator, able to engage teams and promote safe practices.
- Attention to detail and methodical approach.
- Comfortable working hands-on across multiple sites.
- Strong IT skills (Microsoft Office Suite, PDF tools) with ability to maintain accurate electronic records.
Desirable Skills and Qualifications
- IOSH Managing Safely or equivalent (or willingness to train).
- Experience in audits, inspections, or compliance tasks.
- Incident reporting or basic investigation experience.
- Interest in environmental work, biodiversity, or sustainability.
- Background in estates, maintenance, marine operations, or hospitality.
- Experience delivering training sessions and adapting content for diverse audiences.
Why Join Us?
This is a fantastic opportunity to play a key role in ensuring operational efficiency across our mainland and island sites. We offer a competitive salary range, a supportive team environment, and opportunities for growth.
Salary and Benefits:
- £47,500 – £52,000 per annum
- Company Pension Scheme
- Employee healthcare scheme
- Training and Development opportunities
- Generous annual leave entitlement
- Discretionary annual bonus
- Staff Accommodation Available
- Flexible Shift Patterns may be available
The client requests no contact from agencies or media sales.
Day Centre Support Assistant Advert
Location: Hemel Hempstead, on site
Salary: £13.49 Per hour
Hours: 19 per week, 9am-1pm Mon Tues and Thurs, 9am-4pm Weds
Reports to: Day Centre Manager
Closing date: 30th January 2026
About DENS
Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives.
About the role
DENS Day Centre provides a safe and welcoming space for individuals experiencing homelessness, poverty and social exclusion. As a Day Centre Support Assistant, you’ll be at the heart of our mission, offering practical help, emotional support, and a listening ear to those who need it most.
You’ll be welcoming clients, helping them to access our facilities and finding out more about them so you can signpost them to the right support. You’ll help run activities like quizzes and games, prepare and serve meals, and work alongside other DENS staff and partner agencies to keep the centre running smoothly.
This is more than a job, it’s a chance to empower people to rebuild their lives. You’ll see firsthand the positive impact of your work, even on the toughest days. While the role can be demanding and unpredictable, it’s also deeply rewarding. You’ll be part of a dedicated team that never gives up on those who need help.
About you
We’re looking for a dedicated, friendly individual who is passionate about making a real difference in people’s lives and thrives in an environment where every day brings new challenges and opportunities to help others. Ideally you will have…
· Experience working with vulnerable adults.
· Strong communication and interpersonal skills.
· Ability to stay calm under pressure and handle challenging behaviour.
· Compassion, resilience, and a non-judgmental approach.
· Basic IT skills for recording client attendance and engagement
· The stamina to carry out the physical aspects of the role
Benefits
- Contributory pension scheme with NEST, employer contributions of 3%
- Sick pay scheme
- 25 days annual leave (FTE) + bank holidays
- 1 additional day of annual leave after each 5 years service (FTE, up to a max 3 days)
- 1 day per year to volunteer for DENS or another organisation (FTE)
- Employee assistance programme - 24/7 advice/support helpline & access to counselling
- Access to Medicash for cashback on health costs and access to services to support your wellbeing
- Staff wellbeing days and team building activities
- Training and professional qualifications relevant to your role
How to apply
· Please read the full Job Description & Personal Specification
· Please apply by sending your CV and a cover letter to show how you would be a great fit for the role.
Please advise us should you require adjustments to be made to the recruitment process
To help rebuild the lives of vulnerable people in Dacorum who are facing homelessness, poverty and social exclusion.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young People’s Advocate - RECRUITMENT PACK
Hopscotch takes pride in working to support women and families facing racial and gender inequity in London. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers taking care of vulnerable people in south Camden who draw on care.
This Young People’s Advocate role will give you the chance to be an integral part of our organisation. You will be working with the VAWG team to deliver positive masculinity workshops in Camden Schools. You will be engaging with boys and girls aged 12-17 years and to enable them their improved understanding of masculinity.
Salary: £32,639 FTE
Hours of Work: Flexibly, normally 09:00-17:00 Monday to Friday
Location: Mainly based in a school but to also spend some time in the office (NW1)
Reporting to: Head of Programmes
Funding: Annual
WHY HOPSCOTCH?
- An opportunity to live out your values
- Working in a human rights environment
- A chance to challenge the status quo and not settle for what is
- Working with a diverse and vibrant team
- Team positivity, creativity and problem solving
- A place where all voices are heard
- Daily opportunities to make a meaningful impact on those in need
- Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff
- Part of an award-winning charity
- Generous annual leave provision
- Occupational sick leave
- Regular internal and clinical supervision with amazing therapists
- Ongoing training with experts from around the country
KEY RESPONSIBILITIES
- Supporting young people referred to Hopscotch’s programme in schools to safely explore positive masculinity.
- Listening and helping the boys to cultivate healthy attitudes and behaviours – towards each other and girls.
- Work closely with young people and the school to co-create each programme, with a focus on supporting boys to embrace qualities such as empathy, respect, and emotional intelligence.
- Create a culture of inclusivity and respect where teenage boys can develop into confident and compassionate young men.
- Supporting experts by experience
- Maintaining data and reports
- Carrying out relevant administration requirements of the post
- Speaking at public events about the project
This job description in no way implies that these duties are exhaustive as any other duties falling reasonably within the scope of the position may be assigned from time to time. All staff members must be committed to and promote Hopscotch’s Equal Opportunity Policies and Procedures in relation to both service provision and employment issues.
Values, Behaviours & Competencies
- Committed to the Vision and Mission of Hopscotch, ensuring our service-user voices are centred in all circumstances
- Committed to fostering innovation and continuous improvement in working practice
- Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
- Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
- Non-judgemental with a commitment to self-care within the team
- Collaborative, building relationships with internal and external partners
Knowledge, Experience and Skills - Essential
- A degree in Psychology – Desirable
- Experience of working within the charity sector
- A coaching or mentoring qualification - Desirable
- An understanding of the essence of Positive Masculinity and attitudes on this issue
- Knowledge of how to relate to young people
- Knowledge of how to challenge young people to think differently
- Knowledge of how to teach young people to challenge non-conformist views and behaviours of other young people
- Knowledge of how to mentor young people.
- Experience working with a diverse staff team applying anti-discriminatory practice
- Experience of working to targets and meeting deadlines
- Ability to critically reflect on own practice and performance and make use of clinical supervision
- Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system
- Excellent written and verbal communication skills
- Must have strong attention to detail, highly organised and process driven.
- Classroom & Group Management
- Ability to confidently manage and facilitate group discussions with teenage boys, creating a safe, respectful, and engaging learning environment.
- Empathetic & Youth-Centred Approach
- Demonstrate an empathetic, non-judgemental stance with an ability to understand young peoples lived experiences, challenges, and social realities.
- Awareness of Digital & Social HHMedia Influences
- An understanding of the role of social media, online culture, and peer influence in shaping young people’s attitudes, identities, and behaviours.
- School Partnership Working
- Ability to communicate effectively and maintain positive professional relationships with school staff, teachers, safeguarding leads, and external partners
- Engaging Delivery Style
- Ability to deliver sessions in an enthusiastic, accessible, and engaging way that captures young people’s interest and encourages participation.
- Professional Boundaries & Conduct
- Maintain appropriate professional boundaries at all times while building trust and rapport with young people.
Additional requirements
- Safeguarding & Training
- The postholder will be required to undertake regular safeguarding training and demonstrate a strong understanding of safeguarding responsibilities when working with children and young people
- To work closely with the Head of Programmes, attending very regular reflective supervision sessions and annual appraisals
- Willingness to work flexibly and to keep knowledge and skills up to date
- Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure
- Right to work in the UK
Hopscotch seeks to address racial and gender inequity and empowers women facing this injustice and disadvantage in a culturally sensitive way


Human Resources Manager, L'Arche Ipswich
ABOUT THE ROLE
Hours of work: 22.5 hours per week, flexibly
Salary: £34,224.59 FTE (£20534.75 for 22.5 hours)
Reports to: Community Leader
Place of work: L'Arche Ipswich
Contract type: Permanent, Part-time
Closing date: Sunday, 1st February 2026 at midnight
Notes: This position does not offer visa sponsorship.
Main purpose of the role
The Human Resources Manager provides effective HR support to all employees at L'Arche Ipswich, in line with L’Arche’s identity, mission and values.
The HR Manager will:
- Lead, facilitate and organise recruitment in the community together with the Registered Manager and the Community Leader;
- Actively seek opportunities to link up and maintain good relationships with organisations such as other recruitment and voluntary agencies, career offices, churches and communities, educational establishments with a particular emphasis on promotion among young people;
- Manage the full employee lifecycle, in line with employment law, regulatory requirements, and L'Arche policies;
- Support leaders with employee relations casework;
- Submit accurate payroll data;
Key essential criteria
- Understanding and identification with the aims, mission and values of L'Arche;
- Experience of working in HR, especially employee relations casework;
- Experience of the full employee life cycle including recruitment, training, performance management;
- Experience of a similar role with lead responsibility for employment matters;
- CIPD level 5 (Associate) or equivalent;
- Highly developed IT skills including familiarity with using HR databases;
This role is subject to an enhanced DBS criminal record check.
You can find more details about L'Arche Ipswich and L'Arche on our website
Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date is: Sunday 1 February 2026 at midnight
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
REF-225 890
Our inclusive communities challenge people to think differently about disability
We are recruiting a Lead Digital Performance Analyst within the Digital Services Team on a 23-month FTC.
The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the heart of those ambitions. You will take a lead role in helping us to translate these ambitions into operational reality through improving our current digital service. If you love a challenge, including delivering ambitious outcomes, whilst working collaboratively with a rapidly growing digital team then this role is perfect for you.
The role is crucial in helping us deliver our digital strategy. As a Lead Digital Performance Analyst, you will help drive the performance of our end to digital service offer. Including ensuring evidence-based decision making is at the heart of our future digital roadmap and drives continuous improvement of the digital services.
This is a senior role with real impact, and you will have the opportunity to work alongside the digital leadership team to help achieve great results for our colleagues and the wider community.
As part of the Digital Service team, you will:
- Lead performance analysis across the Fund’s digital services, ensuring alignment with organisational goals and digital strategy.
- Lead the development and stewardship of a comprehensive digital performance framework, including KPIs, service level measures, and quality standards.
- Take responsibility for robust data collection and reporting processes that ensure accuracy and trust in our insights.
- Analyse digital service performance and user behaviours to generate actionable insights that support strategic decision making and delivery of digital ambitions.
You will also:
- Identify opportunities to optimise digital services through data‑driven insights, and develop tools and techniques that strengthen analytical practice.
- Champion a collaborative, inclusive, and data driven culture across digital teams.
- Work with your peers including mentoring colleagues to help grow analytical capability across the organisation.
We are entering an exciting period of change, guided by our Digital Strategy. You will need to be comfortable working in a changing environment, driving new ways of working and helping others adapt. You should be keen to learn and apply digital, agile and user-centred design approaches.
If you are looking to develop your career or take on a new challenge, we would invite you to come and have a chat to find out more.
Expectation on travel or location: we have four away days a year where you will be expected to attend across the UK.
Interview Details:
Interview Date: 24th – 26th February
Format: Virtual interview
Location: UK - We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
If you would like an informal conversation about the role specifically, please get in touch
How to apply
Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application – please show how you meet them in your supporting statement.
Essential Criteria:
- Deep understanding of digital service performance including performance measurement frameworks, KPIs, and service-level metrics, user behaviour analytics, and customer experience metrics.
- Experience leading analysis functions within digital teams and ability to embed evidence-based decision-making across an organisation.
- Expertise in designing and implementing data collection methods, instrumentation, and governance.
- Strong analytical and data-driven decision-making skills, using research, insight, and metrics to inform service, product, and process redesign and measure impact.
- High-level communication and stakeholder engagement skills, able to influence senior leaders, translate complex issues for non-specialists, and build consensus across digital, technology, and data domains
- Resilience and adaptability, comfortable working in conditions of ambiguity, setting direction when inputs are incomplete or conflicting, and driving change in complex organisational environments.
- Advanced capability in statistical methods, hypothesis testing, and experimental design. Familiarity with tools such as Google Analytics, Microsoft BI etc.
Desirable Criteria:
- Knowledge of digital service standards, GDS digital performance frameworks, user centered design principles, and modern digital delivery models.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
The client requests no contact from agencies or media sales.