It support jobs
About the role:
ELMS is a specialist mental health service in Leyton supporting adults living with long-term mental health conditions to remain well, connected to their communities and out of hospital. Made up of an office base, four supported houses, a small floating support offer and a structured day programme, ELMS provides longer-term accommodation rooted in stability, trust and continuity.
As Night Concierge, you’ll be the steady presence that holds the service overnight. From 10pm to 8am, you’ll be the first point of contact for residents, the guardian of the buildings, and the calm voice on the end of the phone when reassurance is needed. You’ll take responsibility for the ELMS duty phone, offering grounding, clarity and emotional containment to residents who may need support during the night.
This is a role with quiet impact. By maintaining safety, responding proportionately to concerns and providing a consistent, compassionate presence, you’ll create the conditions that allow residents to rest, recover and continue building their lives. It’s work that requires patience, professionalism and sound judgement — and makes a real difference, even when things are quiet.
About you:
- You bring experience of supporting adults with long-term mental health needs, or working in related support or care environments.
- You’re calm, grounded and reassuring, even in uncertain or emotionally charged situations — especially when supporting people by phone.
- You’re confident working independently overnight, with good judgement about when to act and when to escalate.
- You understand the importance of clear boundaries, safety and proportionate responses, while still being warm and person-centred.
- You’re organised and reliable, with strong written skills and the ability to record and hand over information clearly and accurately.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 1st February at midnight
Interview date: Tuesday 10th and Weds 11th February at our SHP service in Leyton
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About You
We are seeking a Governance Manager & Executive Assistant to play a pivotal dual role at the heart of our organisation. You will ensure excellent governance across the Board and Committees, while also providing exceptional executive support to our CEO and Senior Management Team.
This is an exciting opportunity for someone who enjoys variety, responsibility, and meaningful impact. You will be calm under pressure, excellent at building relationships, and meticulous in your approach. You will balance strategic awareness with strong attention to detail, handle sensitive information with absolute discretion, and bring proactive energy to supporting leaders at every level.
In this role, you will be the person who makes sure we run effectively, transparently, and confidently. You will keep our governance on track, support strategic decision-making, and ensure our CEO and Senior Management Team have the structure, information, and support they need to deliver our mission.
If you love combining precision with people skills and you are looking for a position where your organisational capabilities, governance expertise, and ability to make things happen will be truly valued—we’d love to hear from you!
Summary Of The Role
The Governance Manager & Executive Assistant plays a pivotal role in ensuring our organisation operates smoothly, transparently, and in line with best practice. You will lead the coordination of Board and Committee governance, managing agendas, papers, minutes, regulatory compliance, and the maintenance of key governance records. You will also support Board recruitment, induction, and development, and help manage core processes such as the governance audit, risk register, and policy oversight.
Alongside this, you will provide high-level executive support to the CEO and Senior Management Team — managing diaries, coordinating meetings, ensuring effective information flow, and handling confidential matters with professionalism. This role suits someone who is highly organised, proactive, and comfortable managing both detailed governance tasks and fast-paced executive support, enabling senior leaders to focus on delivering our mission.
Main Areas Of Responsibilities:
1. Governance & Compliance Management
- Support the Board and SMT with a complete governance audit and coordinate actions from the resulting governance action plan.
- Support the CEO and SMT with the day-to-day management of Board and Committee business.
- Prepare and manage agendas, papers, and minutes, ensuring all documentation is accurate and circulated within required timeframes.
- Oversee governance compliance, regulatory adherence, and alignment with best practice.
- Maintain up-to-date governance records, statutory filings, and related documentation.
- Support the CEO and SMT with reviewing and maintaining the organisational risk register and coordinating actions.
- Maintain a repository of historic policy versions to support auditing and traceability.
- Support Board recruitment, induction, training, and evaluation processes.
- Facilitate effective communication between the Board, its committees, and SMT.
2. Executive Support
- Provide comprehensive administrative and executive support to the CEO and SMT, including diary management, correspondence handling, travel planning, and meeting organisation.
- Coordinate schedules and support the wider SMT team with document preparation and logistics.
- Manage the flow of information to and from senior leaders, ensuring timely action on priorities.
- Handle confidential matters with discretion and professionalism at all times.
- Comply with Homeless Oxfordshire’s policies and procedures
- Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.
- Contribute to the work of the broader team.
About Us:
We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!
What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate. Interviews will be conducted on a rolling basis.
We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join BBS UK and help deliver compassionate support within NHS highly specialised clinics, supporting children and families living with Bardet-Biedl syndrome.
At Bardet-Biedl Syndrome UK (BBS UK), we are dedicated to improving the lives of those affected by this rare genetic condition. Our charity provides specialist support services that help children, young people and families feel informed, supported and able to navigate complex health and care systems, working in partnership with NHS Highly Specialised BBS Clinics.
We are seeking a compassionate and organised individual to join our Clinics Support Team as a Patient Liaison Officer (PLO). This role offers a unique opportunity to deliver charity-led support within specialist paediatric clinics at Great Ormond Street Hospital, working alongside NHS multi-disciplinary teams while remaining part of a close-knit and supportive charity team.
About the Role
As a Patient Liaison Officer, you will play a vital role in ensuring families feel prepared, supported and heard before, during and after their clinic appointments. You will provide emotional and practical support, advocacy and system navigation, helping families to understand their care and access appropriate support, while referring more complex casework to BBS UK’s specialist Advice Service.
You will:
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Support families before, during and after NHS Highly Specialised BBS clinic appointments
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Facilitate clinic attendance by preparing families for appointments, addressing concerns and helping to reduce “Did Not Attend” rates
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Attend specialist BBS clinics at Great Ormond Street Hospital, and St Thomas' Hospital, providing on-the-day support to families and clinicians (Approximately 2-4 days per month)
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Act as a key point of contact between families and clinical teams, supporting communication and information-sharing
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Provide light-touch advocacy, information and signposting in relation to health, education, social care and local authority support
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Identify unmet needs or emerging issues during clinic interactions and refer families to the BBS UK Advice Service for specialist advocacy and follow-up
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Support families during key transition points, particularly the move from paediatric to adult services
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Maintain accurate and confidential records using BBS UK’s CRM system (CharityLog)
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Contribute to service evaluation, quality improvement and the wider work of BBS UK
This is a home-based role with attendance at clinics in central London and occasional travel to other clinic sites and BBS UK events. Travel expenses will be reimbursed in line with BBS UK policies.
Who We’re Looking For
We are looking for an experienced individual with a background in supporting children and families, who can work confidently in a clinic-based, people-facing role.
Essential Experience & Skills
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Experience working with children, young people and families, ideally within health, social care, education or the voluntary sector
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Strong communication skills, with the ability to engage sensitively with families experiencing distress or uncertainty
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Experience providing emotional and practical support to individuals with complex or long-term conditions
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Ability to organise and manage multiple tasks, prioritise effectively and work independently
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Good IT skills, including Microsoft Office and case management/CRM systems (e.g. CharityLog)
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Understanding of safeguarding principles and professional boundaries
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A strong commitment to improving outcomes for people living with rare or complex conditions
Desirable Experience & Skills
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Knowledge of Bardet-Biedl Syndrome or other rare or genetic conditions
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Experience working alongside or within NHS services or multi-disciplinary teams
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Understanding of education, health and social care systems in England
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Experience supporting families affected by disability or visual impairment
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Ability to travel for work, including clinic attendance (travel expenses reimbursed)
Why Join BBS UK?
BBS UK is a small, dedicated charity making a meaningful difference to the lives of children, young people and families affected by Bardet-Biedl Syndrome. Our Clinics Support Team is widely recognised by families and clinicians as an essential part of the specialist BBS service.
By joining us, you will:
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Have a direct and positive impact on families at critical points in their care journey
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Be part of a supportive, values-driven charity team
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Work flexibly from home while delivering face-to-face support in specialist clinics
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Receive training, supervision and ongoing professional development
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Contribute to a nationally recognised rare disease support service
Additional Information
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DBS Check: An enhanced DBS check is required for this role
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Safeguarding: Completion of safeguarding training within the first month of employment
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Flexible Working: Occasional evening or weekend work may be required, with time off in lieu provided
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Hours: This is a permanent, part-time role (20 hours per week)
How to Apply
If you’re passionate about supporting children and families living with a rare condition and would like to be part of a dedicated charity team, we’d love to hear from you.
If you would like to discuss the role before applying, details can be found in the application pack.
Application Deadline: 8th February 2026
We support and empower our community, champion wellbeing, and raise awareness, ensuring understanding, support, and hope for all affected.

The client requests no contact from agencies or media sales.
This role will support the Director of Internal Development & Culture with the implementation of plans and projects within StreetGames. The work of the role will be varied and include administrative support to the internal meeting approaches of the organisation, coordinating the delivery of internal communications and managing project work across the themed areas of responsibility held by the Director. These themes include internal communications, environmental sustainability, continuous learning, people development and Equality, Equity, Diversity, Inclusion and Belonging (EEDIB).
1.To provide administrative and project support to the Director of Internal Development & Culture
2.Co-ordinate the effectiveness of cross-organisational meeting structures, ensuring they function effectively through managing availability, booking meeting space and arranging meeting logistics, alongside sharing follow up information and actions.
3.To project manage the work on focus areas within the portfolio of the Director of Internal Development & Culture, including but not limited to continuous learning, people development, EEDIB, environmental sustainability,
4.To coordinate effective internal communications, including producing materials, further developing the StreetGames Intranet and SharePoint sites and constructing and editing StreetGames internal newsletters and bulletins.
5.To communicate with a range of team members across all levels within StreetGames and provide a consistently high level of support to aspects of the internal workings of the organisation.
6.To use IT tools to ensure that StreetGames functions effectively and efficiently, working closely with the StreetGames IT Manager on implementation as appropriate.
7.To co-ordinate the planning and delivery of StreetGames internal events including Full Staff Meetings and Briefings.
8.To work in collaboration with the Business Support and Governance Team to ensure a seamless connection between internal and external meetings.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Young People’s Advocate - RECRUITMENT PACK
Hopscotch takes pride in working to support women and families facing racial and gender inequity in London. We take our trauma informed practice seriously, both with service users and within the organisation. We also run a successful Homecare service, with Care Workers taking care of vulnerable people in south Camden who draw on care.
This Young People’s Advocate role will give you the chance to be an integral part of our organisation. You will be working with the VAWG team to deliver positive masculinity workshops in Camden Schools. You will be engaging with boys and girls aged 12-17 years and to enable them their improved understanding of masculinity.
Salary: £32,639 FTE
Hours of Work: Flexibly, normally 09:00-17:00 Monday to Friday
Location: Mainly based in a school but to also spend some time in the office (NW1)
Reporting to: Head of Programmes
Funding: Annual
WHY HOPSCOTCH?
- An opportunity to live out your values
- Working in a human rights environment
- A chance to challenge the status quo and not settle for what is
- Working with a diverse and vibrant team
- Team positivity, creativity and problem solving
- A place where all voices are heard
- Daily opportunities to make a meaningful impact on those in need
- Signatories of the Employers Domestic Abuse Covenant – creating a safe working environment for all staff
- Part of an award-winning charity
- Generous annual leave provision
- Occupational sick leave
- Regular internal and clinical supervision with amazing therapists
- Ongoing training with experts from around the country
KEY RESPONSIBILITIES
- Supporting young people referred to Hopscotch’s programme in schools to safely explore positive masculinity.
- Listening and helping the boys to cultivate healthy attitudes and behaviours – towards each other and girls.
- Work closely with young people and the school to co-create each programme, with a focus on supporting boys to embrace qualities such as empathy, respect, and emotional intelligence.
- Create a culture of inclusivity and respect where teenage boys can develop into confident and compassionate young men.
- Supporting experts by experience
- Maintaining data and reports
- Carrying out relevant administration requirements of the post
- Speaking at public events about the project
This job description in no way implies that these duties are exhaustive as any other duties falling reasonably within the scope of the position may be assigned from time to time. All staff members must be committed to and promote Hopscotch’s Equal Opportunity Policies and Procedures in relation to both service provision and employment issues.
Values, Behaviours & Competencies
- Committed to the Vision and Mission of Hopscotch, ensuring our service-user voices are centred in all circumstances
- Committed to fostering innovation and continuous improvement in working practice
- Flexible and open to new challenges, ideas and experiences, and able to be self-reflective
- Committed to understanding diversity and ensuring anti-discriminatory practice is applied in all forms of our work
- Non-judgemental with a commitment to self-care within the team
- Collaborative, building relationships with internal and external partners
Knowledge, Experience and Skills - Essential
- A degree in Psychology – Desirable
- Experience of working within the charity sector
- A coaching or mentoring qualification - Desirable
- An understanding of the essence of Positive Masculinity and attitudes on this issue
- Knowledge of how to relate to young people
- Knowledge of how to challenge young people to think differently
- Knowledge of how to teach young people to challenge non-conformist views and behaviours of other young people
- Knowledge of how to mentor young people.
- Experience working with a diverse staff team applying anti-discriminatory practice
- Experience of working to targets and meeting deadlines
- Ability to critically reflect on own practice and performance and make use of clinical supervision
- Excellent organisational and IT skills including the ability to be self-servicing, use relevant IT packages and maintain an efficient case recording and data reporting system
- Excellent written and verbal communication skills
- Must have strong attention to detail, highly organised and process driven.
- Classroom & Group Management
- Ability to confidently manage and facilitate group discussions with teenage boys, creating a safe, respectful, and engaging learning environment.
- Empathetic & Youth-Centred Approach
- Demonstrate an empathetic, non-judgemental stance with an ability to understand young peoples lived experiences, challenges, and social realities.
- Awareness of Digital & Social HHMedia Influences
- An understanding of the role of social media, online culture, and peer influence in shaping young people’s attitudes, identities, and behaviours.
- School Partnership Working
- Ability to communicate effectively and maintain positive professional relationships with school staff, teachers, safeguarding leads, and external partners
- Engaging Delivery Style
- Ability to deliver sessions in an enthusiastic, accessible, and engaging way that captures young people’s interest and encourages participation.
- Professional Boundaries & Conduct
- Maintain appropriate professional boundaries at all times while building trust and rapport with young people.
Additional requirements
- Safeguarding & Training
- The postholder will be required to undertake regular safeguarding training and demonstrate a strong understanding of safeguarding responsibilities when working with children and young people
- To work closely with the Head of Programmes, attending very regular reflective supervision sessions and annual appraisals
- Willingness to work flexibly and to keep knowledge and skills up to date
- Attain an enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure
- Right to work in the UK
Hopscotch seeks to address racial and gender inequity and empowers women facing this injustice and disadvantage in a culturally sensitive way


Human Resources Manager, L'Arche Ipswich
ABOUT THE ROLE
Hours of work: 22.5 hours per week, flexibly
Salary: £34,224.59 FTE (£20534.75 for 22.5 hours)
Reports to: Community Leader
Place of work: L'Arche Ipswich
Contract type: Permanent, Part-time
Closing date: Sunday, 1st February 2026 at midnight
Notes: This position does not offer visa sponsorship.
Main purpose of the role
The Human Resources Manager provides effective HR support to all employees at L'Arche Ipswich, in line with L’Arche’s identity, mission and values.
The HR Manager will:
- Lead, facilitate and organise recruitment in the community together with the Registered Manager and the Community Leader;
- Actively seek opportunities to link up and maintain good relationships with organisations such as other recruitment and voluntary agencies, career offices, churches and communities, educational establishments with a particular emphasis on promotion among young people;
- Manage the full employee lifecycle, in line with employment law, regulatory requirements, and L'Arche policies;
- Support leaders with employee relations casework;
- Submit accurate payroll data;
Key essential criteria
- Understanding and identification with the aims, mission and values of L'Arche;
- Experience of working in HR, especially employee relations casework;
- Experience of the full employee life cycle including recruitment, training, performance management;
- Experience of a similar role with lead responsibility for employment matters;
- CIPD level 5 (Associate) or equivalent;
- Highly developed IT skills including familiarity with using HR databases;
This role is subject to an enhanced DBS criminal record check.
You can find more details about L'Arche Ipswich and L'Arche on our website
Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website.
A full job description and person specification can be found in the Recruitment Pack.
To apply, please submit your CV and answer the questions from our online application form.
The closing date is: Sunday 1 February 2026 at midnight
We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.
Please also read our privacy notice for job applicants.
REF-225 890
Our inclusive communities challenge people to think differently about disability
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Sheffield ME & Fibromyalgia Group is a small charity providing information and support to people affected by Myalgic Encephalomyelitis (ME) / Chronic Fatigue Syndrome (CFS), fibromyalgia and long Covid in South Yorkshire and North Derbyshire. We are a member-led charity that offers a range of support and services including peer support, drop ins, activities and events, benefits and social care advocacy and more; you can find more about what we do on our website.
About the role
We are looking for a Welfare Benefits Adviser to work alongside the Senior Benefits Adviser, providing welfare benefits advice to people affected by ME/CFS, fibromyalgia and long Covid; this includes those living with these illnesses, carers and their families.
We endeavour to improve people’s financial situation more widely, especially due to the cost of living crisis, so you will be offered the opportunity to create resources and host drop-in sessions for members.
Main duties and responsibilities
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Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.
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Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.
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Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.
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Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)
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Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.
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Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.
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Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group
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Collect feedback from members for service improvement and for our funders
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Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)
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Any other duties within the scope of the post as deemed appropriate
Human Resources Co-ordinator (12 Months Fixed Term Contract Maternity Cover)
Salary £26,531 (pro rata £15,919) per annum
Location Birmingham (Hybrid)
We are a leading provider of mental health services in Birmingham and the West Midlands. We offer high quality services that support both recovery and wellbeing and we actively work with people so that they can be in control of their lives. With respect for the individual at the forefront of all the work we do, Birmingham Mind has a well-earned reputation for excelling in quality.
With over 50 years’ experience of supporting people with mental health difficulties within our local community, we always strive to challenge the stigma that surrounds mental distress.
We have an exciting opportunity for someone to join our HR team here in Birmingham to cover maternity leave. In this busy generalist role, the successful candidate will be involved in a number of key duties including answering day to day HR queries, recruitment administration, the maintenance of the computerised HR system and full administration of the starter/leaver process. The successful candidate will also be responsible for the administration of DBS checks within the organisation. Maintaining a strictly confidential approach to work at all times will be an essential requirement of this job.
The successful candidate will have recent experience within a similar HR role. Good IT skills with the ability to manipulate data is essential for this role. You will have the ability to remain calm under pressure and organise high volumes of work.
This is a fantastic opportunity for an individual looking to develop a career in HR and gain solid generalist experience. In a busy HR office priorities can often change, so the ability to assess and plan your own workload independently and complete tasks to given deadlines is also an essential skill for this role.
If you think you could be an asset to our team, we look forward to receiving your application.
Candidates must have the right to work in the UK for a minimum of 12 months. We are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Our people are key to the success of the organisation and we are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. We welcome applications from people who have experienced mental health difficulties.
Closing date for applications is Wednesday 28 January 2026
Interviews will take place on Thursday 5 February 2026
We are seeking a dedicated and compassionate Caseworker to join our Domestic Abuse team based at our office in Basingstoke with regular travel required throughout the region. Please note you will be required to work from the office full time.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to them explaining our services, and assessing the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
As a Caseworker you will:
- Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
- Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
- Identify barriers to accessing services & work with partners to provide ongoing support.
- Keep accurate & confidential case records on a bespoke case management system
- Make calls to offer support to victims of domestic abuse, delivering immediate support.
- Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support
- Liaise and actively engage with other local providers to share information on the VS service offer
- Work as part of a team with staff and the volunteer team to provide a seamless service to clients
About You
You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.
You will need:
- Strong written & verbal communication skills.
- Strong IT skills, including the ability to navigate and utilise bespoke case management systems effectively and an ability to use Microsoft Office applications to a high standard
- Good organisational & time management skills, able to manage competing needs and priorities.
- To work effectively both as part of a team & independently
- To develop & maintain partnerships with internal & external organisations.
- The ability to maintain professional boundaries & confidentiality.
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
- If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
About Us:
- Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
- Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
- At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
- As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
- To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
The Philharmonia Orchestra is seeking a talented and driven Trusts and Foundations Co-ordinator to help the Development team deliver growing, sustainable fundraised income. Working closely with an experienced senior grant-writer, the Trusts and Foundations Co-ordinator will steward existing funders and develop funding applications for:
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Our programme of 150 concerts a year, including landmark multi-disciplinary concert series;
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Our award-winning Learning & Engagement projects that engage over 15,000 people annually;
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Our talent development programme through which we help improve representation in the talent pipeline;
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Our sector-leading visionary digital and immersive technology programme including our multi-award winning and globally recognised Virtual Orchestra (VR) immersive experiences.
This role will suit someone ready to move on from an entry-level position within a Development team, keen to work in a fast-paced environment, and enthusiastic about taking on their own set of fundraising targets and application deliverables. It is an opportunity for an enthusiastic fundraiser to work within an experienced, inspiring team, to work closely with and learn from one of the most experienced trusts and foundations fundraisers in our sector, and to play a transformative role in a thriving orchestra that on the occasion of its 80th anniversary is already looking ahead to Philharmonia at 100.
Key Responsibilities and Tasks
The primary responsibilities of the Trusts and Foundations Co-ordinator are fundraising from and stewarding Trusts and Foundations, achieved by undertaking the following tasks:
1. Delivering the Trusts and Foundations fundraising strategy, with a particular focus on:
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Identification and cultivation:
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Producing lists of prospects to share with the Development Board, via the Director of Development.
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Identifying opportunities for cultivation at projects, events and concerts.
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Application development:
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Responsibility for developing small to mid-range Trust, Foundation and statutory applications up to £25,000 including copy development, application budget creation (using signed-off source budgets), and sign-offs from project manager and line manager.
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Maintaining a strong momentum of application submissions, aiming to fundraise a year ahead of project delivery where possible.
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Collaborating with Development colleagues to agree stewarding responsibilities, review prospects, report on Trust & Foundation income vs. targets and identify prospects whose giving objectives align with the Philharmonia’s work.
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Working closely with colleagues in the Learning & Engagement, Concerts and Marketing departments to build strong, collaborative working relationships in order to source project information to support the development of funding bids.
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Stewarding
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Ensuring timely report development and submission, to maximise re-application rates.
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Ownership of accurate and comprehensive Trust, Foundation and Statutory accreditation in all collateral and online.
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Proactive and consistent conduit between prospects and the Philharmonia, managing invitations to supported projects and ensuring consistent, warm and professional relationship management.
2 Ensuring efficient administration of Trusts and Foundations fundraising, including:
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Managing all Trusts and Foundations pledges and grants on our CRM Tessitura, and ensuring data capture and processing is in line with GDPR and other privacy laws.
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Population and updating of Trusts and Foundations submissions, stewarding and reporting tracker.
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Accurate records of all correspondence held in SharePoint.
Other tasks include
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Representing the Philharmonia externally when required.
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Undertaking any other duties reasonably required by the Philharmonia.
Skills
Essential:
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A passion for the arts and belief in their ability to have a positive transformative effect on people’s lives.
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An enthusiasm for fundraising.
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A strong work ethic.
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Excellent writing skills with the ability to form a persuasive case.
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Experience in writing fundraising communications.
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Experience of working within a team in a collaborative and supportive manner.
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Exceptional interpersonal and communication skills (verbal and written), with an ability to adapt style for different audiences and members of the orchestra’s circle of supporters and senior volunteers.
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Commitment to the mission, vision and values of the Philharmonia.
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Understanding of fundraising and data protection regulation (including GDPR and the Fundraising Regulator).
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Credible experience using a CRM system to record and report on moves management.
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High-level of IT literacy, including the Microsoft 365 suite.
Desirable:
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Knowledge of the Philharmonia and its work.
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Proficiency in fundraising databases.
The client requests no contact from agencies or media sales.
The purpose of this role is to deliver FSSW’s FareChance programme, including employability learning and practical logistics sessions alongside support and collaboration with the Employability Programme Facilitator. The FareChance programme currently works with young people aged between 18 – 25 who experience additional barriers to accessing education, training, or employment. The young people are supported to learn new skills, build confidence, and realise their full potential.
FareChance provides a unique combination of two parts: the first is working alongside other volunteers and staff learning key warehouse and logistics skills, getting firsthand practical experience; the second is tailored employability sessions in small groups with 1-1 specialist support.
The Employability Programme Lead will lead on running the employability workshops. This role will provide 1-1 support for young people where required and provide signposting and referrals to other specialist services. The successful candidate will be passionate about supporting people to thrive and be sensitive to the inequality and power imbalance faced by young people today. They will have experience of supporting young people to achieve their goals and can bring these skills to deliver FareChance. This role will coach as well as co-ordinate the programme whilst supporting the growth of an innovative, supportive, and caring employability pathway for people to overcome barriers and move closer to the future they deserve.
Duties and Responsibilities:
Programme Delivery
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Support the Employability Programme Facilitator to deliver practical warehouse activity sessions
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Working with the Operations team to ensure smooth integration of our participants and the programme into every aspect of the operation.
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Lead in providing tailored programme coaching/mentoring:
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Set up and monitor an action plan for each participant with realistic goals to overcome barriers they face.
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Provide advice and guidance, build confidence and support participants with appropriate resources for their next steps (including CV writing and interview skills)
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Identify project management opportunities and build plans with relevant staff in the wider team.
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Lead on developing and preparing programme resources.
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Identify specific needs and risks, liaising with senior colleagues, create and maintain risk assessments with individuals to ensure safety in the workplace.
Programme Development
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Lead on the recruitment, onboarding and offboarding of participants (currently 18–25-year-olds with possibility of expanding this range) onto the FareChance Programme.
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Work with the Volunteer Team to ensure smooth transitions to and from FareChance to Volunteering where applicable.
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Build a Youth Steering/Co-production group to design, deliver and evaluate the programmes.
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Alongside the Head of Employability and Volunteering, support the development of the strategy for future programmes.
External partnerships and relationship building
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Work with the Head of Employability and Volunteering to develop our network of statutory, charity and business partnerships to increase referral pathways into and out of the programme.
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Support the fundraising team in providing updates for employability funders
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On occasion, attend events or appointments to support recruitment/represent FSSW
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Build a network of signposting for participants across the programme including local businesses and apprenticeship opportunities.
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Work with the Head of Employability and Volunteering to develop partnerships to offer on-course enrichment opportunities, e.g., away days and mentoring.
Reporting and Administration
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Maintain quality records of all participant information, including interventions with project participants, ensuring that such data is stored within the requirements of the Data Protection Act and FSSW policies and procedures
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Work alongside the Head of Employability and Volunteering around any incidents or safeguarding concerns. Signpost to external agencies where appropriate.
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Work with the fundraising and communications teams on internal and external reporting for FareChance, including gathering quantitative and qualitative data
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Deliver programme data and, in conjunction with the Head of Employability and Volunteering, analyse and feed into future programmes
Person Specification
It is not expected that a successful candidate will necessarily have all the following criteria. FareShare South West is committed to helping individuals develop professionally and personally, and your application is encouraged.
Essential
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Knowledge and experience of delivering 1:1 and group motivational mentoring/coaching.
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Successful experience of supporting people back into work or training, with a strong commitment to advancing equality and diversity.
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Ability to work flexibly, respond positively to project changes and meet challenging targets.
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Excellent interpersonal and listening skills with the ability to influence, motivate and negotiate.
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Good IT skills
Desirable
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Experience of building a programme
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Experience of responding appropriately to challenging behaviours
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Project management experience
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Excellent verbal and written communication skills
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Understanding of safeguarding and GDPR regulations
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Ability to set up and maintain accurate and timely records for monitoring and evaluating purposes.
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Strong organisational skills including planning, prioritising, and time management.
We welcome applications from people of all backgrounds and lived experiences. As we expand our programmes, we particularly value candidates who bring multicultural perspectives and/or speak additional languages. Skills in languages such as Arabic, Pashto, or Farsi are highly desirable, but not essential. If you share our commitment to inclusion and want to make a positive impact, we’d love to hear from you.
Additional Information
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Role may involve some manual handling; training will be provided.
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Enhanced DBS check required.
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This post is funded by St James’s Place Charitable Foundation
Our mission is a future where no food is wasted, and all people can thrive.



The client requests no contact from agencies or media sales.
Purpose
Horatio’s Garden is a nationwide charity creating and nurturing beautifully designed gardens in NHS’s spinal injury centres.
The Patient Experience Manager will be instrumental in supporting patients and families use of the garden.
Along with the Head Gardener, you will be responsible for the smooth running of a thriving, vibrant garden ensuring the patient and their family are appropriately supported throughout their time in the spinal unit.
This role requires you to manage a team of volunteers and work closely with the Head Gardener who maintains the horticultural standard of the garden and delivers therapeutic horticulture sessions. You will be managed by the National Patient Experience Lead.
You will be responsible for developing and maintaining relationships with clinical and non-clinical NHS staff, corporate sponsors, funders, the Fundraising team, the Communications team and the National Patient Experience Manager.
The gardens have been beautifully designed and maintained, and the role of the garden needs to reflect an appropriate environment for patients and their families at all stages of their stay. From the initial welcome, to ensuring the contact and relationship is consistent with activities to suit their needs.
You will be responsible for developing and delivering social activities, supported by the charity’s National Patient Experience Manager and in collaboration with the wider Spinal Injuries team in Cardiff. These activities will mainly need to be held at the weekend or in the afternoons which are critical times in the garden when most patients are available and often have friends and family to visit. Currently the Events programme includes seasonal celebrations and social and craft activities. External facilitators also deliver workshops and live music performances.
This is a fantastic opportunity for a confident, proactive individual who is efficient, well organised and has outstanding communication and relationship building skills. You will need to be adaptable and friendly and confident working with a wide range of people including people with spinal injuries and their families, NHS staff, volunteers and many different teams within the charity.
Main Duties and Responsibilities
People with spinal injuries
· Develop relationships with patients and families to ensure the best experience for them in the garden at every stage of their stay
· Maintain a consistent social and arts activity programme appropriate for the current patient group, liaising with the National Patient Experience Manager and managing the volunteers accordingly
· Organise a programme of seasonal events, reflecting the needs of patients
· Work with the Impact Manager to monitor patient experience and the impact of the garden
· Ensure the garden is managed to allow the correct balance to be in place to benefit both patients and external parties (major donors, trusts, corporate groups and other visitors)
NHS staff
· Develop and maintain productive and collaborative relationships with NHS clinical teams and voluntary services
Volunteers
· Recruitment and training of new volunteers
· Manage the team of volunteers to ensure the smooth running of the garden with patient experience at its core
Fundraising and Communications
· Work with fundraising managers, Head Gardener and volunteers to develop opportunities to generate income in the garden through friends, corporate friends and third-party fundraising
· Support corporate sponsor events and fundraising opportunities
· Represent the garden and charity at key events
· Promote the local social media accounts and provide regular updates for content
· Interviews with press/media as required
Administrative
· Ensure all administrative tasks associated with the role are monitored, completed and maintained
· Manage the garden budget along with the Head Gardener
· Collate and bank donations and manage petty cash
· Assist with ensuring the garden room is kept clean and tidy at all times
· Collate data showing usage in the garden and volunteer hours
Safeguarding
· Comply with all safeguarding policies and report any concerns to the Safeguarding Lead immediately
· This post is subject to an enhanced DBS check
Assist the Patient Experience Lead with any other tasks as required.
It should be noted that the list above is intended to give an overall view of the position and should be taken as guidance only.
Person Specification
Key Criteria
Knowledge and skills
Essential
- Experience of leading and managing teams
- Experience of working with volunteers
- Stakeholder engagement and networking
- Delivering social events
- Budget management experience
- Good IT skills, specifically proficient with Microsoft Office 365: Outlook, Word, Excel, PowerPoint
Desirable
- Experience of volunteer recruitment and training
- Voluntary sector experience
- Experience of working with the NHS or in a health care setting
- Experience of SharePoint
- Knowledge of using social media to promote activities and events
- Interest and understanding of wellbeing benefits of gardens
- Experience of therapeutic activities
- Digital photography
Qualities
Essential
- Outstanding interpersonal skills, with the ability to successfully develop new working relationships
- Excellent communication skills
- Proactive, can-do attitude
- Empathetic and kind
- Calm under pressure
- Ability to prioritise and adapt to the changing needs of each working day
- Self-motivated and capable of working with the minimum of direction but understanding the limits of your knowledge and able to seek advice when required
Other requirements
Essential
- Flexible and able to work to suit patient requirements
Closing date: 5th February 23.30
The first round of interviews will take place on the 18th February
The client requests no contact from agencies or media sales.
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 22 January 2026
Interviews will be in person: Thursday 5 February 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Grade: Band 3, Birmingham
Salary:
Spine points 37- 33
Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Date: January 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’ll ensure service enquiries are handled sensitively and efficiently, demonstrating excellent customer care skills via telephone, email and occasionally face to face. You’ll play a pivotal role in ensuring the smooth running of services includes Moving Forward courses, Living with Secondary Breast Cancer and Younger Women Together.
About you
You’re enthusiastic, proactive and committed to providing excellent customer service. An experienced administrator, you’ll be organised and methodical as well as possessing excellent working knowledge of IT systems, including working with databases.
Friendly and approachable, you’ll be able to quickly build effective connections with new people and have a sensitive approach and understanding of confidentiality appropriate for working with vulnerable people.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date 19 January 2026 9 am
Interview date week commencing 26 January 2026
We reserve the right to close this advert early subject to volume of applicants. Therefore, if you are interested, please submit your application as early as possible.
Do you want to make a real difference to carers and their families at a critical time?
We are seeking a dedicated and organised Wellbeing Worker to become a vital part of our Hospital to Home Team. We provide a highly valued service to unpaid family and friend carers where they or the person they care for are a patient in hospital. The team work across 5 Acute and 7 community hospitals serving the residents of West Sussex.
You will focus on and play a vital role in our Support at Home after Hospital (SaHaH) service, providing time-limited, information, emotional support and access to practical assistance to eligible carers following discharge, helping them feel confident and connected during the move home.
Alongside SaHaH, you’ll spend a limited portion of your week offering guidance to carers during their hospital journey—primarily via phone—working collaboratively with NHS staff and partner organisations to ensure carers are included and informed.
You will have excellent problem-solving skills, be able to take a proactive approach to overcoming obstacles and ensuring support for individuals navigating complex systems. You will be a natural communicator with excellent administrative skills and a strong attention to detail.
Enjoy a flexible hybrid role, blending remote work with in-person meetings and events across West Sussex including on-site in Hospitals on occasions.
Come and be part of a compassionate, values led team helping carers feel less isolated, more confident, and better connected to the help they need.
The role is a Fixed Term Contract to June 2027, with a potential extension until June 2028.
Interview Date 3 February 2026.
Key Role Summary
Carer Support at Home after Hospital: Following hospital discharge, provide support to carers for up to six weeks. Identify priorities and help to put in place services and support to assist the transition home.
Carer Support in Hospital: Regularly provide telephone support to a small number of carers where they, or the person they care for, is a patient in hospital.
Information & Guidance: Help carers navigate health and social care systems, connect with teams and other services to access appropriate support.
Practical Support: Where required co-ordinate volunteer support, including a home risk assessment, or undertake applications for a grant to support the carer with short-term practical tasks.
Partnerships: Work collaboratively with Carer Support teams, health, social care and voluntary sector partners, seeking opportunities to work together to enhance support available to carers during and after hospital discharge.
For a full list of responsibilities, please refer to the Job Description in the Recruitment Pack.
Employee Benefits
Training and Development: Opportunities for professional development and training.
• Flexible Working: Flexible working hours and remote working options.
• Annual Leave: 33 days increasing to 35 days after completion of two years and 36 days after 5 years of service (Inclusive of Bank Holidays).
• Healthcare and Employee Assistance Programme with perks and discounts.
• Enhanced Maternity/ Paternity/ Adoption Pay.
• Supportive Environment: Work in a supportive and collaborative environment with a focus on making a positive impact on the lives of carers.
Before you keep reading
Please do not see everything in this job advert as a "Must Have", but rather a guiding list of what we are looking for. We know no candidate will be the perfect match for all we have mentioned in this advert, so do not be afraid to apply if you feel you are close to the brief but not "Spot On". For example, some of our wonderful Carer Wellbeing Workers come from a non-social care background and they do amazingly well!
Our Culture and Diversity
At Carers Support, we are building an inclusive workplace where everyone can do their best work and be proud to belong.
Values we are looking for in candidate
We are focused, putting carers at the heart of everything we do.
We act together, working with and for carers, the communities they live in and the people that can make a difference to them.
We are leaders, working with each other to find potential and opportunities across all communities, enabling carers to be identified and involved.
We are committed to behaviours that support:
Quality – the highest practical level we can reach in outcomes, learning and behaviour
Inclusivity – respecting people, cultures, and organisations
Caring – improving quality of life and influencing behaviour change
Integrity – operating with honesty and reliability
Loyalty – long-term committed partnerships and co-operation
Innovation – driving our service development and our will to succeed
If you are still unsure if our organisation is a good fit, have a look at our Good Place to Work page and the results of our recent engagement survey. We can't wait to hear from you!
Disclaimers
Please note we reserve the right to close this role prior to the stated end date, should we receive a sufficient number of applications. Please complete your application as soon as possible to be considered.
The client requests no contact from agencies or media sales.








