It support officer jobs in barnet, bedford
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About YMCA St Paul’s Group
YMCA St Paul's Group is a charity committed to supporting and empowering young people and communities across London. We provide transformative youth work, essential community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness.
Our mission is to help create thriving places for young people and flourishing communities. With over 150 years of service, we remain dedicated to long-term transformation of mind, body, and spirit.
About the Role
As a Housing and Support Assistant, you will play a crucial role in delivering high-quality housing and support services to our residents. You will often be the first point of contact for residents and visitors, responding to a wide range of enquiries and offering clear, holistic, and informed guidance.
This role is wonderfully varied, combining customer service, reception duties, safety responsibilities, and building support. Whether welcoming new residents, assisting Health & Wellbeing members, or responding compassionately to concerns, you will be a key representative of YMCA St Paul’s Group throughout the night.
Key Responsibilities
Deliver Outstanding Customer Service
Be the warm, reassuring presence that sets the tone for a positive resident experience. Your professionalism and empathy will leave a lasting impression on our residents and their support network.
Versatility at Its Best
No two shifts will be the same. Alongside reception responsibilities—such as managing telephone services, handling mail, overseeing repairs, and processing payments—you will support the smooth operation of the building and contribute to a safe, welcoming environment.
Safety and Security
As the designated first aider and fire marshal, you’ll play a vital role in safeguarding residents during emergencies. Your routine wellbeing checks, patrols, and facilities inspections will help uphold a safe and comfortable environment for all.
Welcoming and Listening
As the first point of contact, you may welcome new residents, respond to complaints, handle reports of anti-social behaviour, and provide a compassionate, attentive ear. Your ability to identify, escalate, and report concerns appropriately will be essential.
A Supportive Team Environment
Joining our team means becoming part of a friendly, experienced, and collaborative group of housing advisors. Your skills and passion will shine as you help make a meaningful difference in the lives of our residents. The diverse nature of your responsibilities will keep you engaged, while the impact of your work will be a source of pride and fulfilment.
What We Offer
At YMCA St Paul’s Group, we are committed to improving diversity and inclusion across our workforce and services. We value your authenticity and encourage you to bring your unique voice and perspective. You’ll also have the opportunity to influence positive change by participating in our Employee Resource Groups.
We believe in your growth. Through our comprehensive learning and development programme—including training, qualifications, and hands-on experience—you’ll be supported in gaining the skills you need while accessing clear pathways for professional progression.
Benefits to Support Your Mind, Body, and Spirit
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Free gym access across all YMCA sites
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Discounts from major retailers and supermarkets
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Free wellbeing and counselling services
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Flexibility to work across a range of outer London locations
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Career development programmes to help you thrive
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Family-friendly policies, including enhanced maternity pay
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Life Assurance
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Business Development & Partnerships Administrator
Salary: £26,607
Contract: Permanent
Hours: Full-time
Location: Hybrid (40% office-based)
Start date: ASAP
Reports to: Business Development & Partnerships Manager
About Suzy Lamplugh Trust
The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity, founded in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986. For almost four decades, the Trust has worked to reduce the risk of violence and aggression through education, campaigning, and support, helping create a society in which people are safer and, feel safer in their everyday lives.
About the Role
We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust’s commercial activities, including training, consultancy, and digital products.
This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust’s commercial income, which supports our wider mission to keep people safe.
Key Responsibilities
Client Support & Administration
· Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.
· Process bookings, maintain CRM records, and ensure all follow-up actions are completed.
· Support trainer deployment and logistics, ensuring accuracy of client information.
· Gather and organise client feedback after sessions, highlighting any issues to the Manager.
· Maintain positive client relationships to encourage repeat business.
· Support basic outbound sales activity, including follow-up emails and sharing product information.
Marketing & Communications
· Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.
· Maintain accurate commercial information on the Trust’s website.
· Prepare materials for events, trade shows, and conferences and represent the Trust when required.
· Track marketing activity performance and maintain enquiry/campaign records.
Product Quality & Development
· Support administration of the training consultant pool, maintaining documentation and onboarding records.
· Coordinate quality-assurance processes by collecting feedback and organising observations.
· Support updates to training materials, consultancy packs, and digital product content.
Person Specification
Essential
· A strong interest in the mission and values of the Suzy Lamplugh Trust.
· Experience in administrative support within a customer-facing or commercial environment.
· Strong organisational and time-management skills with the ability to meet deadlines.
· Confident communicator (written and verbal).
· Ability to work independently and collaboratively in a small team.
· High attention to detail and accuracy in data entry and record keeping.
· Strong IT skills, particularly Microsoft Office (Excel essential).
Desirable
· Experience using Salesforce or similar CRM systems.
· Experience in a charity or small organisation.
· Experience supporting sales, customer service, or marketing functions.
· Knowledge or experience relating to the VAWG sector.
Personal Attributes
· Positive, proactive, and adaptable.
· Self-motivated, reliable, and organised.
· Logical and solution-oriented.
· Supportive team player with a “can-do” attitude.
Special Requirements
This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).
Application Process
To support a fair and values-based recruitment process, all applicants are asked to submit:
1. CV
2. A covering letter to outline:
a. how your personal values align with the values of the Suzy Lamplugh Trust
b. What do you think good customer service looks like
This forms an important part of our assessment process and helps us understand your commitment to our mission. Please note that CVs sent without a covering letter will not be considered.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The postholders will work with the Area Engagement and Partnership Managers to identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders.
They will also work closely with the National Influencing and Networks Team.
It is essential for the postholder to be based within, and have strong knowledge of the geographical area they will be covering.
Please visit our websiter for more information about our area based work.
Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations.
About Clinks
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families.
Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders
Job summary
These roles will increase awareness and understanding of the criminal justice voluntary sector operating within East of England and the South Central & South West. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.
The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.
The post will deliver activity to meet funder requirements, aims and objectives.
Reports to: Area Engagement and Partnerships Manager
Responsible for: N/A
1. Duties and key responsibilities
Area Engagement and Impact
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Identify and increase awareness of voluntary sector organisations based in the East of England and the South Central & South West, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded.
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Understand the work of local and regional voluntary sector infrastructure organisations in a the East of England or South Central /South West to strengthen the support offered by Clinks and increase partnership working and collaboration.
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Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.
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Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities.
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Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact.
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Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide.
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Work alongside the Area Insights and Impact Officer to capture the needs of the sector and influence and inform future activity.
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Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.
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Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.
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Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system.
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Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it.
External Relationships
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Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support
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Provide representation at various meetings, both internally and externally with partners and stakeholders.
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Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders
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Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities.
2. General responsibilities
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Represent and be an ambassador for Clinks
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Work to support the mission, ethos, and values of Clinks
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Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position
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Support and promote diversity and equality of opportunity in the workplace
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Work collaboratively with others in all aspects of our work
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Experience, Skills and Abilities
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Significant experience of working or volunteering in the voluntary sector in the East of England
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Relationship building and management with a range of stakeholders and networks.
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Good attention to detail and ability to maintain effective records, utilising a range of different methods.
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Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change.
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Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload.
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Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom.
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Adaptability and flexibility in being able to deal with new situations quickly and efficiently.
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Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.
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Convening meetings, arranging and chairing events both in-person and online.
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Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues.
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A collaborative approach to working with colleagues but also able to work alone.
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Highly organised with good project and time management skills.
Knowledge
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Role of the voluntary sector in addressing social exclusion.
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The criminal justice context and related policy.
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Understanding the role of national and local infrastructure organisations
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An understanding of East of England geographical area
Personal attributes and other requirements
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Able to travel extensively across the East of England with occasional travel across England and Wales.
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Able to work evenings and weekends and stay away from home overnight where necessary.
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Work well as part of a small team and independently, with a flexible approach to work.
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Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
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Commitment to the values and ethos of supporting people in the criminal justice system.
Location: A short walk from Victoria station
Hours: Monday to Friday, 35 hours per week minimum – Hybrid
Contract: Fixed term to 31 July 2026
Responsible to: Senior Financial Accountant
Salary: £30,850 £1,000 London allowance
About Organisation
This mission-driven organisation is dedicated to improving education and training for learners aged 14 and over. They work in partnership with others to deliver professional learning and development for teachers, trainers, and leaders, balancing sector needs with wider priorities to achieve our charitable purpose.
Role purpose
The Finance Operations Officer is responsible for supporting the finance team in transactional processing, financial administration, and providing excellent service to internal and external stakeholders. This role ensures accurate and timely processing of financial transactions, reconciliations, and reporting to support the organisation’s operational and strategic objectives.
Key responsibilities
• Oversee the collection of direct debit payments for subscriptions and status fees, monitoring automated processes for accuracy.
• Raise sales invoices and maintain the sales ledger on the CRM and accounting system.
• Post and reconcile non-automated payments such as BACS, credit card, and expense statements.
• Process purchase invoices and prepare month-end journals.
• Respond to financial queries and arrange refunds where appropriate.
• Carry out reconciliations and analysis, including using generative AI tools for basic checks.
• Support internal and external audits by providing documentation and responding to queries.
• Provide cover for colleagues during absences, including payment runs.
• Maintain effective credit control and support budget holders with transaction processing.
• Any other duties reasonably required to support the role.
Internal / External Contacts
• Membership subscribers and customers
• Auditors (internal and external)
• Bankers and suppliers
• Budget holders
About you
Experience:
• Significant experience in a busy finance department and managing customer/financial queries
• Credit control, raising sales invoices, cash allocation, and reconciliations
• Supporting internal and external audits
• Processing purchase invoices
• Experience with CRM systems and accounting software
• Prioritising workload and meeting tight deadlines
Knowledge & skills:
• Higher or further education qualification
• Strong financial literacy: accounts payable/receivable, journals, reconciliations
• GDPR and data protection knowledge
• IT proficient: Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication
• High attention to detail and accuracy
• Solution-focused, adaptable, resilient
This is a hybrid role based in Victoria, London, offering a great opportunity to join a values-driven organisation where every hire contributes to the mission of supporting education and training excellence.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.
This new role will oversee the development and delivery of engaging supporter journeys across a range of channels for Battersea’s Challenge and Public events, as well as our Supporter-Led Fundraising audiences. It will play a pivotal role in maximising event and supporter-led fundraising income, ensuring every supporter has a positive experience and feels inspired to continue supporting Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 11th January 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
About the Role
Reporting to the Head of Communications, you’ll join a small, creative, and supportive team working to make a real impact for Scotland’s seas. This is a maternity cover position, offering an exciting opportunity to step into a dynamic role where you can quickly make a difference.
You’ll help craft engaging digital content and drive public campaigns that raise awareness of seafood sustainability and marine protection — inspiring both people and policymakers to take action.
A key part of your work will be supporting collaborative external campaigns and finding imaginative ways to grow Open Seas’ reach and influence. From storytelling through film and design to building our online presence, your creativity will help showcase Scotland’s incredible marine life — and the urgent need to protect it.
You’ll contribute across a range of activities, from managing social media and improving SEO, to developing new website content and visual communications.
We’re looking for someone who’s agile, proactive, and comfortable working in a fast-moving environment. You’ll be a positive self-starter and a collaborative team player who enjoys bringing fresh ideas to life and adapting as priorities evolve.
This maternity cover role is a fantastic opportunity to use your digital and creative skills for good — contributing to progressive, solutions-focused campaigns that help shape the future of Scotland’s seas.
About Open Seas
Open Seas is a small environmental charity working in Scotland and beyond to promote environmental recovery in our seas and champion sustainable seafood. Established in 2016, we conduct environmental and policy research to inform consumers, markets and decision-makers as well as generate campaigns to drive positive change for the environmental health of Scotland’s seas.
We investigate threats to our seas, conduct research, and campaign for sustainable fisheries.
The client requests no contact from agencies or media sales.
Job Title: Community Project Officer
Team: Ramblers England
Location: Hybrid (London Office)
*This role sits within a pay grade with a pay range of £22,155.20 to £34,913 (FTE £27,694 to £43,642). The salary on appointment will be set at the lower end of the pay range, to a maximum of £24,370 (FTE £30,463) depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
*The project will run for three years. The initial fixed-term contract will be for 12 months, with a potential extension for a further two years subject to funding.
Context and purpose of role
By 2034 Ramblers ambition is that everyone in England and Wales will be able to join a Wellbeing Walk close to where they live – for communities to come together and experience the health and wellbeing benefits of walking. This work is part of the strategic plan and business objectives of Ramblers GB.
The role will deliver the Walking Together Project across communities in north London, Slough and Reading. The role will engage directly with the most disadvantaged communities, where loneliness, social isolation and inactivity could be prevalent, through a ‘Getting Started’ Wellbeing Walks programme. This is a community delivery role to work with local communities to establish walks and find potential walk leaders within the community to sustain walking.
Key responsibilities
- Deliver the Ramblers Getting Started element of the Walking Together Project
- Maintain positive working relationships with local and regional partners to deliver the project
- Maintain positive working relationships with local members/volunteers
- Attend Community/Borough or Town Council, steering group and other partner meetings and events and use to deliver the project
- Ensure relevant policies and procedures, compliant with current legislation and in line with Ramblers’ approach, are supported
- Set up a total of four community walking programmes in the identified areas each year
- Deliver and coordinate training opportunities for the communities who sign up to the project
- Support the Community Development Officers in identifying further opportunities in the area
- Manage and record project expenditure
- Provide regular progress reports
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation
The person
Qualifications
Lowland Leader or working towards (Desirable)
Knowledge and Experience
- Experience working with a wide variety of groups and communities
- Excellent verbal and written communication skills with demonstrable attention to detail and the needs of different audiences
- Experience of successfully managing projects or programmes delivering against agreed objectives
- A proven track record in recruiting and working with volunteers
- Experience of designing and delivering training and support resources
- Excellent IT skills, including social media and web skills, and an ability to support others to use software and programmes
- Interest in/knowledge of walking/physical activity/public health
Ability to appropriately collect data for monitoring and evaluation purposes and collation of associated reports
Skills
- Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations
- Ability to develop and lead a project with the related co-ordination, planning and organisational skills
- Excellent interpersonal skills with an ability to build strong relationships with a variety of stakeholders
- Skills to enable the leading of safe and inspiring group walks
- Facilitation and training skills – in-person and online
- Ability to diagnose problems, provide solutions and make logical, timely decisions
- Ability to work independently and collaboratively as part of a team to achieve common goals
Personal Attributes
- Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors
- Flexible and resilient with the ability to balance competing demands
- Willing to travel and spend some evenings and weekends working
- Willing to undertake training and professional development to ensure skills and knowledge are up to date
The Ramblers promote diversity and welcome applications from all sections of the community
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Are you fiercely dedicated to Indigenous peoples’ rights, a fluent Spanish speaker, and ready to put your networking, analytical, and strategic skills to use as part of a dynamic international campaign team? Survival International is offering a rare opportunity to join our Research and Advocacy Department, working primarily on our campaigns for the rights of uncontacted Indigenous peoples in Spanish-speaking South America.
This is a chance to join a deeply committed Indigenous rights campaigning organisation that regularly takes on powerful targets and wins. We are looking for a creative, strategic and focused research and policy person to join us at either Officer or Assistant level. You can be part of combating the violent colonialism and land theft that is threatening Indigenous peoples worldwide – one of the most urgent crises of our time.
For further details and how to apply, please see the job description and application form. The application form is downloadable via the 'How to apply' button.
The client requests no contact from agencies or media sales.
Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Closing date for applications: 9:00 on Friday 2nd January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Procurement Officer to play a pivotal role in our Corporate Services in London.
Sounds great, what will I be doing?
We are seeking a highly organised and proactive Procurement Officer to support the smooth and effective management of Hestia's approved suppliers. In this key role, you will oversee the administration and day-to-day management of our supplier database, act as the first point of contact for managers procuring goods and services, and ensure compliance with Hestia's policies and procedures.
You will carry out first-level supplier approval checks, maintain accurate and up-to-date records, and support the Contracts & Procurement Manager with audits, performance reviews, and market comparisons. Your responsibilities will also include managing supplier documentation, administering supplier portals, distributing monthly reports, and assisting with the mobilisation and demobilisation of Hestia services. You will work closely with corporate suppliers, organise and attend meetings as required, and provide a timely response to any concerns or complaints.
Alongside procurement duties, you will contribute to general administrative functions such as maintaining the Central Services sections, updating landlord and lease databases, supporting contract mobilisations, managing corporate purchase renewals, and providing occasional reception cover.
This is an excellent opportunity for someone who thrives in a varied role, enjoys building strong professional relationships, and brings strong attention to detail. If you are solution-focused, efficient, and motivated to support high-quality service delivery across the organisation, we would love to hear from you.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
We are looking for a Procurement Officer with a minimum of three years' experience in procurement and a solid understanding of supplier terms, conditions, and agreements. The ideal candidate will be highly organised, detail-focused, and confident communicating with a wide range of stakeholders. Strong IT skills are essential, including proficiency in computer-based systems and intermediate-level MS Excel. You will bring the ability to follow and develop administrative processes, demonstrate integrity when managing supplier relationships, and work both independently and as part of a wider team. A sound understanding of confidentiality, GDPR, and data protection is vital, along with strong numeracy skills and the ability to present complex information clearly. You should be confident arranging, supporting, and minuting meetings, and possess an understanding of propriety and transparency in commissioning. If you are self-motivated, reliable, and committed to high standards of professionalism, we would welcome your application.
When will I be working?
You will be working between the hours of 9am - 5.18pm, Monday to Friday.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Why this role exists
We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale.
What you will lead
• Financial leadership — Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting.
• Day-to-day operations — Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation.
• Strategy and organisational development — Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board.
• People, volunteers and HR — Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks.
• Governance, risk and compliance — Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements.
You’ll thrive here if you show
• Ownership and follow-through: you take responsibility and land the work.
• Planning under pressure: you bring order, rhythm and clarity.
• Bold, informed judgement: you improve systems based on evidence, not habit.
• Entrepreneurial drive: you simplify, standardise and scale what works.
• Inclusive practice: you design operations that are easier to use and safer to deliver.
• Clear communication: you turn complexity into simple actions and updates.
• Team-building and collaboration: you help staff and volunteers succeed together.
• Constant learning: you refine processes and leave usable documentation.
What you will bring
• Significant operational leadership in a non-profit, legal, community or mission-driven setting.
• Strong financial management across budgeting, forecasting, reporting and controls.
• Ability to build robust systems in a small but scaling organisation.
• Strategic, organised and analytical working style.
• Confident people leadership and clear communication.
• Understanding of governance, safeguarding, risk and regulatory compliance.
• Commitment to trans equality, dignity and client-centred practice.
Helpful extras
• Experience in legal services or legal operations.
• Managing grants or donor-funded programmes.
• Experience scaling an organisation or building new infrastructure.
• Knowledge of trans community needs and support services.
Practicalities
• Hours: part time, with occasional evenings or weekends around live moments.
• Location: Central London base with sensible hybrid flexibility.
• Reporting line: Executive Director.
• Salary: based on experience and time commitment.
The Co-Founders Mindset
We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.
Our Recruitment Criteria
Ownership and follow-through
You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.
Bold, informed judgement
You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.
Entrepreneurial drive
You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.
Planning under pressure
You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.
Inclusive practice
You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.
Clear communication
You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.
Team-building and collaboration
You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.
Constant learning
You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.
• Team-building and collaboration: you lead creatives and volunteers well.
• Constant learning: you test, measure and iterate.
What you will bring
• A strong portfolio showing strategy-led creative across static, motion and copy.
• Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house).
• Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion.
• Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion.
• Clear writing and an ear for tone; calm leadership and useable feedback.
• Sound judgement on reputation, privacy, GDPR and consent.
• Commitment to trans-led practice and the communities we serve.
Helpful extras
• Clinic or not-for-profit experience.
• Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment.
• Basic SEO and email automation.
Practicalities
• Hours: full time, with occasional evenings or weekends around live moments.
• Location: Central London base with sensible hybrid flexibility.
• Salary: £25,000.
• Reporting line: Executive Director.
The Co-Founders Mindset
We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.
Our Recruitment Criteria
Ownership and follow-through
You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.
Bold, informed judgement
You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.
Entrepreneurial drive
You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.
Planning under pressure
You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.
Inclusive practice
You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.
Clear communication
You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.
Team-building and collaboration
You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.
Constant learning
You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Senior Volunteer Engagement Officer
DEPARTMENT: Foundation
LOCATION: Stamford Bridge
CONTRACT: Permanent
Chelsea Foundation: Founded in 2010, the Chelsea Foundation builds on over 120 years of Chelsea FC’s commitment to making a positive impact. We harness the passion, energy, resources and excellence of Chelsea FC to create opportunities across wellbeing, community, and futures. Driven by a mission to inspire change, we’re dedicated to empowering individuals and strengthening the communities around us to make a difference.
Job Function: To support the development and management of a high-impact volunteering programme at the Foundation
Closing date: 12th December
We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.
You’ll be: (Responsibilities):
- Designing implementing and evaluating a best-in-class staff volunteering programme which strengthens the Foundation and Club’s community impact.
- Acting as the main point of contact for the volunteer network (comprising Chelsea FC staff, Foundation staff and other stakeholders such as corporate partners and supporters).
- Working collaboratively across the Foundation’s Programmes, Fundraising and Club HR teams to identify volunteer needs and design appropriate roles and responsibilities.
- Overseeing the engagement and training of volunteers, particularly those of our corporate partners, ensuring consistently positive experiences.
- Leading on coordinating, administering and facilitating smooth delivery of volunteering activities and engagements.
- Working with the Impact and Evaluation team to capture outcomes, analyse feedback and consistently improve the volunteering offer.
- Producing regular reports on volunteer engagement and impact for internal and external stakeholders.
- Ensuring all volunteering activity complies with health, safety, safeguarding and legal standards
- Maintaining accurate volunteer records and ensuring compliance with Data Protection requirements.
- Championing a culture of volunteering across the Club and Foundation, celebrating contributions, showcasing impact, and ensuring volunteers feel valued and motivated.
- Providing additional support to the Fundraising team as and when required.
- Successful delivery of a high-quality volunteering programme that meets Foundation and Club objectives.
- Positive feedback from volunteers, partners and staff, with evidence of impact shared.
- Managing multiple work streams and requests, demonstrating good judgement to prioritise these.
You’ll have: (Experience)
Experience:
- Experience in managing or coordinating volunteers, preferably within a charity, community or sport setting.
- A strong track record in successful project management and programme delivery.
- Experience building and managing relationships with diverse stakeholders, ideally including charity and corporate partners.
- Experience in effective administration and management of competing priorities.
- Strong organisational and administration skills, with excellent attention to detail.
- Excellent communication skills, able to engage and inspire a wide range of audiences.
- Ability to work independently and take initiative, which contributing as part of a team.
- Strong project management skills, able to manage multiple priorities, tasks, correspondence and deadlines.
- Professional, discrete and able to handle confidential information appropriately.
- Strong attention to detail with a high level of written and IT literacy (MS Office).
In return: (Benefits)
- 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28.
- Pension Contribution (5%)
- Life Assurance (4 x base salary)
- Private healthcare through Vitality
- C2W (Cycle to Work scheme)
- Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match
- Free staff lunches at Stamford Bridge (Mon-Fri)
- Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc)
- Employee Assistance Program, Mental Health first aiders and a strong well-being community
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
Main Responsibilities
· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards
· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference
· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X
· Scheduling meetings, organising papers, and some note/minute taking, as required
· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.
· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.
· Ensuring the SRHE website is kept up to date, in liaison with other team members
· Providing quality customer service for members and external contacts
Qualifications, skills and experience
You will need to demonstrate that you possess the following qualifications, skills and experience:
· Demonstrable experience in a team support role or an administrative assistant role
· Excellent organisation and administration skills
· Excellent written and verbal communication skills
· Good numeracy skills
· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)
· Familiarity with website maintenance and basic website management
· Managing, maintaining and manipulating databases
· Preferred education is to undergraduate level with an interest in higher education provision
The client requests no contact from agencies or media sales.
Clinical Support Administrator
Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.
Contract Type: Permanent, full-time.
Hours of work: 37.5 per week (with occasional weekends).
About the job role
We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.
The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.
The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.
About you
You will need:
- Effective communication and interpersonal skills
- Substantial experience in a telephone-based call centre environment
- The ability to remain calm whilst working in a pressurised environment
- The ability to deal sensitively and empathetically with people in distress
- The ability to work constructively as part of a team
- The ability to pay close attention to detail, accurate recording and data entry skills
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
- 27 days holiday plus public holidays, increasing up to 33 days with service
- Subsidised café and early access to retail sale events
- Season ticket/Welfare loans
- Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
- Santander cycles discount and cycle to work scheme
- Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
Closing date: 21 December 2025.
Interview date: 5 January 2026.
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Ware, Hertfordshire, SG12 8LX: on site or hybrid; remote working will also be considered.
Team: Marketing & Communications Team
Reports To: Head of Marketing & Communications
Salary: £26,523 per annum
Employment Type: Full-Time
All Nations Christian College has been leading the way in cross-cultural mission training for over 60 years. We provide a flexible undergraduate programme validated by The Open University, alongside specialist short courses and a well-established postgraduate programme for mission leaders. Based in the UK, north of London, we are an independent, evangelical, interdenominational Bible college welcoming students from all over the world. Our mission is to serve the global church by training disciples of Jesus Christ for mission in a multicultural world.
Role Overview
The Donor Relations Officer will be responsible for crafting compelling, donor-centred communications that strengthen long-term relationships with partners and supporters, deepen engagement and inspire giving. One of the main areas of responsibility will be to produce proposals and reports for stakeholders, especially strategic partners and donors. The postholder will work closely with the other members of the Marketing and Communications team, as well as collaborating with other departments within the college. The ideal candidate will have proven experience of producing copy for fundraising and donor relations purposes, and will be a skilled storyteller who can translate the strategic objectives of the college into resonant narratives, understands donor motivations, and writes with clarity, empathy, and purpose.
Key Responsibilities
Fundraising & Stewardship Writing
- Develop persuasive and high-quality copy for multi-channel fundraising campaigns (direct mail, email, website, social media etc.)
- Write impact reports and stewardship letters that convey gratitude and demonstrate impact.
- Create case statements, proposals, and presentations for major donor and foundation audiences.
- Oversee the ongoing use of Donorfy CRM to ensure it functions in a way that optimises ANCC's efficiency and makes full use of its functionality; carry out system integrations as needed.
Storytelling & Content Development
- Interview students, alumni, partners, staff and donors to develop authentic, mission-driven stories.
- Adapt organizational content for various donor segments, ensuring a consistent voice and message.
- Collaborate within the Marketing & Communications team to pair copy with strong visuals, and input to other priority projects as required.
Editing & Quality Control
- Proofread and edit donor communications to ensure accuracy, clarity, and alignment with the college ethos and brand guidelines.
- Maintain a consistent, donor-focused tone across all written materials.
Collaboration & Strategy
- Work closely with the members of the Marketing & Communications team to align donor messaging with campaign goals.
- Collaborate with other teams across the college including the Academic, Training and Finance Teams.
- Contribute to the development of content calendars and communication strategies.
- Track and analyse response rates and engagement to inform future copy.
· Fully participate in All Nations community activities when possible.
Qualifications
Required:
- Bachelor’s degree in Communications, Journalism, Marketing, English, or related field, or equivalent work experience.
- 3+ years’ professional writing experience, preferably in donor relations and fundraising communications.
- Proven ability to write clear, compelling, and engaging copy and marketing materials for diverse audiences.
- Strong interviewing, research, and storytelling skills.
- Excellent editing and proofreading abilities with strong attention to detail.
- Familiarity with donor stewardship best practices and fundraising language.
- Experience of producing and tracking fundraising campaigns, tracking impact, reporting and lesson learning.
- Excellent written and verbal communication skills, including the ability to effectively present information and engage cross-culturally.
- Ability to work collaboratively within a multicultural team and wider organisational departments.
- Experience with CRM or donor database systems.
Preferred:
- Knowledge of direct response fundraising principles.
- Basic understanding of SEO and digital content best practices, and awareness of upcoming trends and changes in the sector, including best use of AI.
- Experience of working with Canva and other document editing software which pair visuals with text.
- A heart for Christian cross-cultural mission and commitment to the goals and ethos of All Nations Christian College.
Core Competencies
- Mission Alignment: Deep commitment to the organization’s mission and values.
- Empathy: Ability to write from the donor’s perspective, honouring their role in making impact possible.
- Creativity: Innovative in approach while respecting brand and voice consistency.
- Collaboration: Works well across teams and responds constructively to feedback.
- Deadline-Driven: Manages multiple projects efficiently while maintaining high quality.
Other Information
· There is a genuine requirement for this role to be filled by a committed Christian who is passionate about cross cultural mission and fully able to articulate the overall purpose as well as the detail of the College’s mission, from a personal faith basis.
· All Nations Christian College is committed to safeguarding children and adults at risk from abuse and neglect. We expect all staff who work with us to share this commitment, and staff will be required to be checked with the Disclosure & Barring Service (DBS).
· Located at Easneye, Ware, Hertfordshire, UK: this role can be on-site or hybrid; remote working will also be considered.
· Working hours at college are 8.40am - 5.10pm. Occasional weekends and evenings will be required in this role eg for events
· Holiday: 30 days per annum (pro rata) plus 6 of the 8 bank holidays when they fall on a normal working day.
· Applicants must have the right to work in the UK
Benefits
§ Salary of £26,523 per annum
§ Employer pension contributions of 8%. A salary sacrifice scheme option is also available.
§ Life Assurance of three times salary
§ Employee Assistance Programme
§ 30 days holiday per annum plus bank holidays (excluding the May bank holidays) plus the days the College is closed between Christmas and New Year.
Free, freshly prepared lunch at the College on your working days on site.
To cultivate biblically rooted, hope-filled and culturally relevant engagement with God's mission by training and equipping disciples of Jesus Christ



The client requests no contact from agencies or media sales.


