It Support Officer Jobs in Belfast

This opportunity is a fixed term contract until December 2024 covering a maternity leave

You will be an experienced and capable Project Manager with a proven track record in planning, managing, and delivering IT projects of varying scale and complexity. You will be responsible for managing assigned projects from inception to post-project closure ensuring the correct governance and management reporting is applied during the whole project lifecycle.

In addition to the expectations of everyone in IT, the following responsibilities are specific to this role:

· Responsible for managing assigned projects from inception to post-project closure.

· Responsible for creating and managing documentation relating to the planning processes of the department, including charts, plans, and other representations and artefacts to be used internally and through engagement processes.

· Responsible for the effective implementation of processes, procedures and guidelines as defined by the organisational Project Management Office (PMO), and close interoperable working with the PMO, in all managed projects.

· Responsible for convening project teams, allocating workloads, and scheduling delivery.

· Responsible for regular and accurate reporting to the IT Leadership Team.

· Responsible for maintaining general awareness of organisational projects that may have an impact or a requirement for IT involvement, and to share relevant information with the engagement team.

· Accountable for the delivery of effective IT projects, with demonstrable successful outcomes achieved.

· Accountable for the provision of post-project/closure documentation, related to lessons learned and similar artefacts.

Contract Type: Full time, 37 hours, Fixed Term Contract, until the end of December 2024

Location: We have a flexible approach to working and work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Expectation to travel to Birmingham due to the majority of the team being based there.

Interviews: w/c 15th January 2024

Essential criteria

· In-depth knowledge of a range of project management methodologies and approaches, including but not limited to Agile and Prince2.

· The ability to apply lessons learnt and similar post-project activities at the inception of new projects, to ensure the maximum benefit can be gained from previous experiences.

· “Expert” ability to effectively utilise risk and issue management, contributing significantly to the wider departmental and organisational risk processes.

· Experience of user-led design methodologies, Agile software development and project delivery, rapid prototyping, and similar.

Desirable criteria

· Significant experience of managing projects, including the full software development lifecycle, including external contractors, in dispersed working environments.

· Significant experience of leading a project through an Agile lifecycle from strategic inception through to project completion, and post-implementation change.

· Familiarity with more than one area of IT landscapes and environments.

· Familiarity with a range of project management tools, to plan and communicate progress to differing audiences.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.

We are looking for an IT & Data Security Officer with a strong IT background and the ability to engage with colleagues remotely across Oak to join our Operations team. We are a team of around a dozen specialists who work together to ensure the organisation is fully compliant with legal and UK government regulations, whilst also setting up our colleagues to do their life's best work. We do things differently at Oak and are always looking to improve our ways of working and challenge the status quo.

Oak is here to improve pupil outcomes and close the disadvantage gap by supporting teachers to teach, and pupils to access a high-quality curriculum. We work with schools, teachers and the wider education system to create and support the use of world-class digital education products built around our rigorous, high-quality curriculum.

WE RESERVE THE RIGHT TO CLOSE THE ROLE EARLY IF WE RECEIVE A HIGH RESPONSE

If you have great IT and people skills and looking for an organisation with a fantastic mission, working with talented colleagues, then this might be the right opportunity for you.

Responsibilities

• Administer all aspects of day-to-day Oak IT (Google Cloud, hardware management, SaaS management).

• Introduce, optimise and retire business applications whilst maintaining excellent interoperability and service levels.

• Bring your expertise to bear across the whole of Oak, whilst playing a key role as part of the Operations team (which includes finance, human resources, business IT, information security, compliance and procurement).

• As a member of the Oak Team, contribute to the wider success and culture of the organisation.

• Support all work across the Operations team and take on other general responsibilities as required.

• Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

Knowledge, skills, and experience

• 3+ years experience of continuously improving business IT processes/systems.

• Good knowledge of collaboration and productivity tooling for a remote business including Google Workspace, Slack, Jamf, MS Office 365, end-point management systems and VPN technology.

• Experience using a zero-trust framework to secure remote teams.

• Experience of securing and/or maintaining industry cybersecurity accreditations (e.g. CE+ or ISO27001). 

• Experience of rolling out new processes to remote teams, including skills-building support, including training where appropriate.

• Experience in data protection, GDPR, and information security would be desirable.

The successful candidate will have a desire to contribute in all areas to ensure Oak is successful. You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

We are aiming to start interviews in early December 2023.

We are receiving some excellent applications for our roles. This may lead us to closing the role early and so if you are considering applying then please get your application in early to avoid missing out.

We are an equal opportunities employer

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Are you passionate, creative and curious about creating change in communities across the UK? We’re looking for two people to join our UK Portfolio Team as Portfolio Officers. These roles are 18-month fixed term contracts. 

The UK Portfolio delivers funding programmes and supports projects that aim to inform, influence or scale work across the UK providing benefit to communities. With a UK-wide reach, we are uniquely positioned to complement the work of the Fund’s other four country portfolios: England, Northern Ireland, Scotland, and Wales. These roles are 18-month fixed term contracts. 

We’re a relatively small team with wide ranging experience and interests, which reflects in the work we deliver. Annually we distribute approximately £80m across different programmes supporting projects from Fife to Omagh, Teesside to Bridgend.

This is an exciting time to join the Fund as we embark on the delivery and implementation of our new strategy – ‘It starts with community’.

Portfolio Officers are at the core of what we do, they work closely with grant seekers to support them through our funding, assess their applications and provide recommendations to our decision makers. They also work closely with grant holders ensuring public money is spent appropriately within communities across the UK and share learning and insights from the work we fund.

You’ll report to one of our Portfolio Managers and work with other Portfolio Officers across different areas of the team. Some of our recent and exciting programmes and activity include:

· The Climate Action Fund, a £100m programme supporting communities across the UK to take action on climate change.

· The UK Fund, our first response to  our new strategy, 'It starts with community,' supporting communities to come together and help make a better-connected society.

You will work across the full life cycle of our grant making assessing applications on current, open programmes and managing and closing down grants as they are completed. As we continue to shape our work in response to the new strategy, there may also be opportunities to help the design of new programmes. [LW1] You will also support the effective running of team meetings and be responsible for ensuring our data is accurate and of high quality.

You’ll be joining a dynamic and welcoming team, working with important and fascinating projects that are responding to and addressing a wide range of topics from employment to climate, racial justice to community cohesion.

These roles would suit people who:

· can work flexibly at pace and to tight deadlines

· are adept at building and maintaining relationships with those from a range of backgrounds and job roles

· are comfortable working across a number of funding programmes and workstreams

· can use their initiative and manage their time working comfortably with competing priorities and deadlines and a can-do attitude

· are comfortable working with an online and geographically dispersed team

· are comfortable learning and working with different systems and data

· can apply critical thinking and learn quickly about complex and nuanced issues, think about and create connections and synthesize this information to present it to others in a clear and concise manner.

Importantly we need people who are curious about the society we live in and passionate about making a difference through our funding and the vital role of charities and voluntary organisations in helping communities to thrive.

You will need to travel from time to time for this role, supporting colleagues and communities across the UK. We do not expect this to be any more than one to two occasions per month.

Contract type: 2 x fixed term contracts (18 months)

Hours: We are looking to fill these roles as a full-time post (37 hours per week). However, we’re open to what that looks like and keen to consider flexible working approaches. Please tell us what your desired work pattern is in your application

Interview Date: Week commencing 29 January 2024, taking place online.

Location: UK wide

Salary: £27,000 - £29,000 (We expect to recruit to the lower end of the pay range, but the salary offered will be based on skills and experience)

We have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle, Newtown and Manchester

We are looking for talented people from a wide range of backgrounds, cultures and experiences who share our values and are passionate about making a difference through our funding. Whether through lived, learnt or gained experience you will really understand the communities we work with. In your application, you need to demonstrate how you address the following criteria:

 

Essential criteria

· Managing relationships: Ability to build and nurture effective and collaborative relationships between colleagues, community organisations and other external stakeholders, with a strong commitment to equity and inclusion.

· Communication skills: Strong listening, written and verbal communication skills. Capable of producing high quality written reports and presentations to set deadlines, with the ability to communicate complex ideas in an engaging and accessible manner.

· Analytical skills: Ability to assess applications and consider a diverse range of information to make objective, judgement-based decisions with confidence, offering challenge when appropriate and managing risk appropriately throughout the grant making lifecycle.

· Organisational skills: Ability to use your initiative and manage a caseload of assessments and grant management across multiple programmes, dealing with competing priorities and deadlines and demonstrating strong organisation and prioritisation skills.

Desirable criteria

· Alignment with our work: A good knowledge and understanding of UK communities and the voluntary sector. Ability to spot trends and identify opportunities for work that aligns with the ambitions and programmes of the UK Portfolio.

· IT Skills: Strong IT skills and the ability to learn detailed processes.

· Continuous improvement: Ability to identify opportunities for learning and improvement across the team by taking a proactive approach to problem-solving and continuous improvement.

· Data and finance: The ability to understand and assess data and financial information, including within our Salesforce Grant Management System, and present this in a way that is accessible to others.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

We are looking for an experienced Finance Manager who has a passion for justice and wants to make a difference in the world. Could you take a charity leadership role within a growing and developing UK team? You'll hold responsibility for ICC UK’s overall financial position and how it best supports the work in China and manage the use and appropriate investment of ICC UK funds to maximise returns.

31 days holiday (pro rata),    auto enrolment pension scheme, free parking on site, flexible working arrangements.

International China Concern (ICC) helps children with disabilities in China live full and meaningful lives in families and communities that treasure them.  Our vision is to see all children with disability living fulfilling lives in a welcoming society that accepts and respects them.

This post is subject to an occupational requirement under Schedule 9 of the Equality Act that the post holder be a practising Christian (see application pack for details).

Appointment subject to satisfactory references and proof of right to work in the UK.

Job Description

Job Title: Education Officer

Department: Services

Reports to: Early Intervention Project Manager

Hours:  21 hours (over three or four days a week, days to be confirmed)

Location: Home-based, with travel across England and occasionally Wales and Northern Ireland

Salary: £29,870 (pro rata)

Purpose of the role

To lead on Shine’s exciting and innovative Education Project supporting our young members to have the best opportunity to achieve their potential within education. Whilst raising also awareness within schools and education settings of Spina Bifida and Hydrocephalus

Shine delivers support, information and advice to individuals and families whose lives have been affected by Spina Bifida and Hydrocephalus, or associated conditions, across England, Wales and Northern Ireland.

Shine’s Corporate Plan (2022 to 2027) sets out seven ambitious strategic goals. This role will focus primarily on supporting the delivery of:

Goal 1: Enabling babies and children with Spina Bifida and/or Hydrocephalus to achieve their potential

Goal 2: Empowering young people with Spina Bifida and/or Hydrocephalus through knowledge, confidence and skills to manage their conditions and thrive

Both goals drive Shine’s ambitions to provide the foundations for improved health, equal access to educational opportunities, social and emotional outcomes for babies, children and young people living with Spina Bifida and/or Hydrocephalus, and associated conditions and they grow and develop, and journey through key stages of life.

Shine is uniquely placed to listen to the needs expressed by children/young people with Spina Bifida and/or Hydrocephalus, and their families, to offer early intervention strategies for these specific educational needs.

Project Delivery

Shine has a clear vision for the Education Project and a framework in place to take the project to the next phase.

We are looking for an exceptional team member who will be able to continue with the progress we have made over the last year and ensure delivery of Shine’s education project: supporting children and young people aged 2 to 25 years.

The project activities will include:  

● Lead on the development and delivery of Shine’s education service for Spina Bifida and Hydrocephalus.

● Provide condition-specific information and advice relating to education to our members, parents and support groups

● Be the ‘knowledge expert’ for Shine staff for complex education referrals

● Maintain knowledge of changes in education legislation in England, Wales and Northern Ireland and how these relate to children/young people with Spina Bifida and Hydrocephalus

● Organise and facilitate Shine education-related member events (online and face to face)

● Develop and deliver presentations and training, raising greater awareness of Shine and Spina bifida/Hydrocephalus across the education sector

● Provide training to Shine’s Services and Health teams to upskill them around issues affecting our members in educational settings i.e. access to EHCPs, managing personal care in school, school transport etc

● Review existing and develop new education resources for Spina Bifida and Hydrocephalus in partnership with others where appropriate

● Working with other national charities, expand Shine’s educational offer to include co-morbidities affecting our members such as epilepsy, ASD and ADHD, learning disability etc, and how these conditions may impact on hydrocephalus and learning

● Actively promote Shine membership to prospective new members, parents, education professionals and education settings, whilst developing a clear understanding of parents’ increasing expectations of their child’s education, addressing learning, equal access, rights and inequality issues

● Review and further develop the recording of education information, statistics and records on Shine’s membership database

● Develop and maintain an education service evaluation process that captures the positive impact that Shine’s interventions have

● To support any funding application highlight case studies, maintain data and record monitoring and evaluation as required

● Identify fundraising opportunities for Shine across education settings and liaise with appropriate Shine Fundraising team members

● To ensure that Shine’s safeguarding policies and processes are followed and

staff are aware that it’s ‘everyone’s responsibility’

Any other duties in line with the job role.

Person Specification

Experience – essential

● Qualification in relevant discipline - teaching, psychology, special educational needs

● At least 3 years’ experience of working in an education/learning setting

● A clear understanding of current education legislation in England, and awareness of key differences in Wales & Northern Ireland

● Experience of working with neurodiverse children/young people and how living with Spina Bifida and/or Hydrocephalus might affect learning and behaviour

● Evidence of presenting at regional/national events and facilitating training to professionals and parents

● Clear understanding of the importance of working within safeguarding policies and procedure and GDPR

● Proven ability to work alone, remotely with others and as part of a national team

● Have the vision to review, develop and transform Shine’s education services, maintaining the focus specifically on Spina Bifida and Hydrocephalus

 

Experience – desirable

· Working with children and young people with disabilities, particularly Spina Bifida and/or Hydrocephalus

· Developing and delivering opportunities to enable and empower people with Spina Bifida and / or Hydrocephalus to achieve their developmental goals

· Multi-disciplinary working and advocacy

· Successfully developing a base of local, regional and national contacts/partners who can enhance delivery of Shine’s Strategic Goals

· Evidence of marketing education services to individuals, schools and professionals

· Evidence of CPD within the education sector

Knowledge, skills and abilities – essential

· Excellent communication skills, both verbally and written

· Ability to develop and deliver professional presentations and training in a variety of settings

· IT literate with a good knowledge of Microsoft 365 and databases

· A non-judgmental approach to working with people

· Enhanced DBS/Access NI check

· A sound knowledge of both child and adult safeguarding policy, procedures and reporting

· Willingness to travel and work occasional evenings and weekends

To apply, please submit your CV and supporting statement (your statement should be no more than 2 pages A4), which should outline your interest and explain how you meet the role criteria.

CVs without a supporting letter will not be considered.

Closing date: Thursday 7th December 2023

Interviews (online): Friday 15th December 2023

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

Please note we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.

We are seeking an experienced and ambitious individual who can take on the role of Supporter Engagement Officer.

Supporter Engagement Officer
Location: Home-based – Bristol
Hours of Work: 30 to 37.5 hours
Contract: Permanent
Salary: £24,000 to £26,000 per annum pro rata
Reporting to: Head of Income Generation

About Air Ambulances UK (AAUK) 
Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day.

Purpose of Post 
The Supporter Engagement Officer will be a key member of the Income Generation team helping to support and drive fundraising growth across a number of income streams by ensuring the best possible supporter experience.

The role will be the first interaction that a donor has with AAUK with responsibility for responding to supporter enquiries via post, email and telephone, and ensuring income and supporter information is captured accurately on Donorfy.

Key Responsibilities

• Manage and develop a mixed pipeline of donors and prospects including researching, making approaches, applications, pitching and stewardship activities.
• Securing donations to achieve individual targets and contribute towards annual targets and future financial years.
• Coordinate and support fundraising campaigns and events.
• Responsible for welcoming, assisting and responding to enquiries from existing supporters and new donors that we receive over telephone, email and post.
• Responsible for thanking our supporters, adapting and personalising templates as needed to deliver high quality thank you letters to our supporters in a timely manner.
• Enter and maintain accurate records on our fundraising database, Donorfy including financial information and to proactively identify how to improve processes.
• Prepare and mail fundraising materials and other relevant information as required.
• Provide general administrative support across the team as required.

Benefits:

• 36 days annual leave including Bank Holidays FTE
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Development opportunities

Closing date: Please do not delay your application as we will be reviewing applications when received and scheduling interviews as soon as possible.

TO APPLY:

If you feel you have the skills and experience we’re looking for, please apply now!

Please read the attached Job Description before applying by CV and covering letter. Your covering letter should clearly and succinctly demonstrate how you meet the person specification. 

Commitment to Diversity & Inclusion: 
AAUK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds. 

No agencies please.

About the Role

The Foundation is looking for a highly motivated individual who is passionate about social justice and can provide excellent administrative support to the small, predominantly home-based team.  We’re seeking someone who is personable, highly organised, has attention to detail and is keen to take initiative and learn new skills.  Training will be provided on our grant management database, but we would like you to demonstrate transferable skills. 

You will work on wide variety of tasks which will include grant data input and the monitoring of grant payments and reporting requirements, formatting and proofing Board and Committee papers, organising small events, inputting and monitoring payments, liaising with stakeholders including external partners, trustees and the wider Sebba family and providing general administrative support to the team.  You will be comfortable working both independently and collaboratively across a close-knit team comprised of a CEO, UK Grants Manager, Israel Grant Consultant, Grant Support Officer and freelance Accountant. 

This is a part-time, permanent position (24 hours a week/60% FTE), which is predominantly home-based but does require attendance of meetings and some co-working in London (approximately once a week), with occasional out of office hours.  We are open to flexible work arrangements and welcome applicants from diverse backgrounds including those with lived experience of the issues we support.

Skills and Experience - Essential

• A commitment to our mission and values
• Extensive relevant transferable skills and experience including substantial office management and administration
• Highly adept at using databases and ideally, grant management software to input data and produce reports
• Strong IT skills including experience of office systems including Microsoft Windows and Office applications (Word, Excel, Power-point, and Outlook) with an aptitude to learn new IT skills
• Experience monitoring budgets and cashflow
• Self-motivated, with the ability to take initiative, pick up new skills and work independently, with a solutions-led mindset
• Strong attention to detail, efficient and highly organised
• Numerate and able to communicate well internally and externally, in writing and verbally
• Strong interpersonal skills and emotional intelligence with the ability to build effective working relationships with diverse stakeholders including trustees, committee members, staff, grantees, and other external partners, both in person and virtually
• An aptitude to deal with unexpected challenges, multi-task and stay calm when under pressure
• Display honesty and integrity and are able to maintain confidentiality
• A willingness to occasionally work outside of normal hours

Skills and Experience – Desirable

• Knowledge of Sage (or other bookkeeping systems)
• Experience of working for a grant-maker or charity
• Experience organising events e.g. roundtables, away days etc.
• Experience of working remotely

Responsibilities

Database:

• Inputting and exporting information to and from the database including report production
• Responding to staff/trustee requests for specific grant information
• Assisting the Grants Support Officer with developing the new database
• Monitoring and updating all grant reporting and payment schedules

Finance (with support from the Accountant and CEO):

• Monitoring all payments due and ensuring they are made promptly, correct, and complete
• Updating grant payment spreadsheets to support the monitoring of cashflow, monitoring the Foundation bank accounts and informing staff when the account goes below specified limits
• Inputting payments to Sage (or other bookkeeping systems) and reconciling Foundation credit card statements
• Coordinating the annual audit including liaising with the auditors, generating, preparing, and sending all audit related internal and external correspondence, and necessary documentation

Supporting Grantees:

• Supporting the team with grant management including informing them of grant reviews due in the next quarter, preparing and sending grant offer letters and payment schedules, updating payment schedules as required, ensuring grant reports and other relevant documentation are received, sending report reminders and relevant templates to grantees, issuing payments, organising meetings and communication with grantees

Team Coordination and Support:

• Proofing and formatting key documents including Committee and Trustee papers and the annual report
• Organising a range of meetings including trustee charity visits, grant reviews, internal and external meetings and ensuring participants receive required documents
• Drafting templates, agendas, letters and other relevant documents
• Taking minutes (including at trustee meetings) and typing up meeting notes
• Managing general administration as required e.g. post, general enquiries and correspondence with internal and external stakeholders, contact management, updating spreadsheets, provision of timesheets for consultants, calendar management and meeting coordination (including creating Doodle Polls), monitoring annual leave and sick leave, digital filing of documents and online shopping and price comparisons.
• Liaising with external stakeholders to ensure key team and Foundation general requirements are met e.g. insurance, IT requirements and ordering equipment
• Supporting the team and trustees with events and travel e.g. organising catering, logistics including booking venues, hotels and flights and preparing itineraries, team and trustee training

About the Foundation

The Sam and Bella Sebba Charitable Foundation (SBSCF) is a grant-making family foundation which seeks to promote a more humane society by promoting social justice and protecting human rights.  Currently, we award grants in the UK and Israel (promoting democracy and peace) across a wide range of issue areas including refugees and asylum seekers, human rights, violence against women and girls and young people at risk.  We favour adventurous grants for social innovation capable of effecting transformative change and encourage shared learning.  The charity was initially established by Samuel Sebba in 1967 and all its assets were transferred to the Foundation in 2020.  The Sebba family is still actively involved in the Foundation.

1. Are you ready to champion quality and innovation in a forward-thinking awarding organisation?
2. Could you be the meticulous and dedicated Quality Officer we're seeking to ensure excellence and integrity across our services?

TPP is working with an ambitious, dynamic, and growing awarding organisation, committed to widening participation for all, to appoint a Quality Officer.

This is a full time (35 hrs per week), permanent position, working fully remotely, with occasional office visits (Essex) for whole staff team days - usually once every quarter.

Benefits - Quality Officer:

• From £23,510 per annum, depending on experience
• Open and transparent pay scale model which rewards staff through a 6 point pay scale
• Annual discretionary company-wide bonus for achieving business targets and objectives
• Competitive defined benefit pension scheme
• Full-time hours of 35 per week, but flexibility as to business needs is encouraged - no clock watching or timesheets, staff are trusted to do the right thing
• Generous holiday allowance:
  • 30 days + Christmas shutdown (3 days) + bank holidays
• Flexible hours
• Generous sick pay scheme
• Investment in your training and development - scope for internal promotion
• Regular staff days - time out away from the office together and the opportunity to input into the company strategy, learn new skills and have a bit of fun
  • Last staff day, there was a treasure quest, the team got creative with power tools and saws, and fed giraffes and elephants!

About the organisation - Quality Officer:

As an Awarding Organisation that has been established for the last three decades, the portfolio of qualifications on offer is very wide ranging, from access to higher education diplomas to bespoke qualifications. This organisation is very ambitious and forward-thinking and is very keen to attract like-minded people to work towards their continued success.

The core values of the organisation are:

• Partnership
• Integrity
• Originality
• Quality

About the role - Quality Officer:

As the Quality Officer, you will provide support for the quality assurance team as well as review processes relating to the centre monitoring and validity of regulated qualifications in respect of Ofqual and QiW.

Additionally, you will be responsible for coordinating and reporting on internal and external assessment of qualifications, liaising with assessment development personnel, and ensuring confidentiality, accuracy, and quality.

Key responsibilities - Quality Officer:

• Overseeing quality assurance processes, including monitoring centres and qualification standards, and handling quality-related queries efficiently.
• Organising and compiling resources for standardisation activities and training events, including webinars.
• Coordinating quality assurance activities, such as centre assessments and marking, and documenting the outcomes and required actions.
• Generating comprehensive reports that reflect quality review findings, including risk and engagement assessments.
• Collaborating with the quality assurance team to ensure prompt monitoring and reporting and managing budget tracking within the team.
• Analysing and presenting data for both statistical and qualitative review to aid in the standardisation of assessment marking and to inform the Product team.

Skills / Experience required - Quality Officer:

• At least two years' general administrative experience (essential).
• Skilled in collaborative working within various team settings.
• Effective at organising and prioritising tasks.
• Aligned with core organisational values (as above)
• Maintains a professional demeanour.
• Self-motivated with a commitment to task finalisation.
• Competent with standard software suites, including MS Office.
• Knowledge of quality control mechanisms and frameworks.
• Familiar with the functions of awarding organisations.

To apply:

• CV only, no covering letter required

Interview process:

• 2 stages
• 1^st stage interviews scheduled for Wednesday 22^nd November 2023
• Format - online
  • IT assessment
  • Timed task
  • Competency based questions

Deadline for applications:

• Wednesday 15^th November 2023
• Applications will be reviewed on receipt - please send in your application ASAP if you would like to be considered, as this role may close prior to the deadline.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

JOB TITLE: Operations Officer (Maternity Cover)

CONTRACT: 0.6 (8 months, approx. February – September) 

SALARY: up to £25,000 pro-rated 

DEPARTMENT: Operations 

REPORTS TO: Chief Operating Officer

PURPOSE: To provide varied support to the Chief Operating Officer. The role involves tasks within HR and Operations including tasks such as minuting meetings, organising in-person meetings and assisting staff with day-to-day queries. This is a key role in a fast developing and exciting organisation, with passionate people committed to protecting freedom of speech. 

LOCATION: Home based with the ability to travel to London for monthly team meetings. Costs covered by the FSU. 

DEADLINE: 4th January 2024

Who are we? 

The Free Speech Union is a non-partisan, mass-membership public interest body. We stand up for the speech rights of our 11,000 members and campaign for free speech more widely. Our in-house legal counsel, working with our casework team, coordinates legal representation for members in difficulty. Our research arm publishes briefings on where free speech needs to be better protected. Our events arm organises events in pubs (“speakeasies”) and stages regular public debates. The FSU has sister organisations in South Africa, Australia and New Zealand, with more to come.

KEY RESPONSIBILITIES 

Duties will include (but are not limited to): 

• Assisting the COO with ad-hoc tasks to ensure the smooth running of the organisation.

• Acting as administrator for Outlook365, SharePoint, annual leave (WhosOff), and Bupa accounts.

• Minute taking for in-person and online meetings. 

• Planning staff events – booking meeting rooms, lunches for monthly meetings, travel and accommodation for all staff members. 

• Checking receipts and processing expense forms. 

• Filing receipts and other documentation. 

• Ensuring the SharePoint filing system remains organised and accessible.

• Managing the recruitment of new staff (posting job adverts, liaising with candidates, arranging interviews and sharing applications with the relevant managers). 

• On-boarding new staff. 

PERSON SPECIFICTION 

Essential: Work experience 

Work experience in an admin role. 

IT Proficient: Outlook 365, SharePoint, PowerPoint, Word, Teams. 

Use initiative and take a pro-active approach. 

Extremely well organised, calm, discreet and comfortable working with strong personalities. 

Communicator – excellent standard of literacy and written communication skills for the purposes of communicating with members and third parties. 

Agreeable – good interpersonal skills with people at all levels. 

Homeworking – has premises, equipment and systems to enable productive working from home. 

Desirable 

Experience using Microsoft Office applications.

Experience in a similar supporting role.

Experience working remotely.

Applicants should send a CV and introductory letter. The FSU is actively recruiting for this role and may withdraw it at its discretion. 

TERMS AND CONDITIONS 

Benefits 

• Employer pension contribution of eight per cent. 

• Full access to our learning and development programme. 

• 20 paid holidays per calendar year (pro rata) plus public holidays. 

Probationary Period  

This post is subject to the requirements of a one-month probationary scheme for new staff only. 

Review of this Job Description  

This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder. 

The FSU values diversity. We are an equal opportunity employer and consider qualified applicants without regard to Age, Disability, Gender Reassignment, Marriage or Civil Partnership, Pregnancy and Maternity, Race, Religion or Belief, Sex. 

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in East Berkshire.

Position: S1102 Stroke Association Support Coordinator

Location: Home based, East Berkshire, however, extensive travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Part-time, 30 hours per week (flexible working considered)

Salary: Circa £21,933 per annum (FTE circa £25,500 per annum)

Contract: Our services are contracted, we currently have funding for this contract until 31 March 2025.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 December 2023

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
• You will have excellent IT skills and demonstrate a flexible approach to your role.

About You

The post holder will have experience/background in:

• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running virtual groups.

This role is home based, but extensive travel is required across the local area and occasionally further afield to visit people at home and in community settings.  Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

About the Organisation

Stroke Association. Rebuilding lives after stroke.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team.  Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities. 

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Permanent contract

35 hours per week

£34,837.08 per annum (plus allowances)

Home Based

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our Youth Impact directorate, which works to provide immediate one-to-one and group support for children who urgently need support. Your role will be to help us maintain and develop innovative practice to support our work in our services around the country.

We are currently looking for a logical and critical thinker to join our dynamic, ambitious team.

-Experience and understanding of monitoring outcomes and evaluation for services working with young people including developing theories of change.

-Highly skilled in the analysis and interpretation of social and statistical data.

-Strong communicator, able to enthuse and enable others to make the most of data.

A key part of this role will be your ability to analysis and interpret social and statistical data.

In order to be successful in this role, you must have:

-Strong communication skills and be able to enthuse and enable others to make the most of data.

-Experience and understanding of monitoring outcomes and evaluation for services working with young people.

-A strong commitment to youth voice and user satisfaction

-Experience of using data analysis tools including excel.

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our Youth Impact Directorate will be required to complete an “Employment history template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is the 1st of December 2023. If after 14 days we have received enough applications, we reserve the right to close this vacancy from 28th November 2023 onwards.

Interviews will be held on 12th of December.

If you have experience of delivering a successful peer support service or volunteer programme this is a genuinely exciting opportunity to develop a new service for an established patient support charity. Based remotely, but able to travel frequently in and around to London, we are seeking a creative, organised and committed programme manager. 

Kidney Care will be working with the London Kidney Network and peer support champions from London NHS Trusts to establish a London-wide kidney peer support service. The ambition is to develop the service to cover the UK.

This is all about connecting people who are living with kidney failure, and applications from people with personal experience of the condition as a patient or carer are encouraged.  

This is a new service for Kidney Care UK and the programme manager will be instrumental in scoping and implementing processes and procedures to deliver a compassionate, safe and valued service. The role will also ensure that all volunteers giving their time to Kidney Care UK have a fulfilling experience and will support colleagues across the organisation to confidently engage and support their own volunteers. 

Safeguarding  

Kidney Care UK is committed to safeguarding and promoting the welfare of children, young people and Adults at Risk and expect all staff and volunteers to actively support this commitment. An DBS check will be required for this role. 

About Kidney Care UK  

Around 3.5 million people in the UK live with chronic kidney disease (CKD). 68,000 are treated for end-stage kidney failure, relying on dialysis or a transplant to keep them alive. Treatments are gruelling and relentless and impact the patients’ ability to work, maintain social interaction and live the life they choose. 

For over 45 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

Promoting better outcomes for people living with kidney disease we actively seek applications from people who live with CKD or who have experience as a family member or health professional. 

About the Peer Support Service 

The Peer Support Service connects people affected by CKD with a volunteer who shares a similar lived experience.  Alongside partners in the London Kidney Network, we will recruit, train and support volunteers to provide a friendly listening ear and share practical information to build confidence in decision making, explore options and make informed choices about a range of issues from treatment to travel. Patients, their families and caregivers will access the service to request a conversation with someone matched on a range of factors which could include treatment modality, location, age and life experience. 

This is a new service that the Peer Support manager will establish and shape, working effectively with stakeholders to build a trusted service that patients and healthcare professionals want to engage with. This is very much a hands-on role covering all aspects of delivering the service; creating resources and processes; recruiting, training and stewarding volunteers; promotion, and building relationships with NHS renal units to attract service users; and of course, matching individuals to encourage patients to feel empowered to make choices and manage their condition with confidence. 

Applications 

Please send your CV and a covering letter demonstrating how you would be perfect for this role.

Applications invited from Monday 27 November to Monday 18 December by 10am. 

First interviews by Teams, Thursday 21 and Friday 22 December. A second interview will be held in person at our offices in Alton, Hampshire w/c 11 January 2024. 

Community and Events Fundrasising Officer

We are looking for an enthusiastic individual with a can-do attitude to help us deliver our exciting Community and Events Fundraising programme. No previous fundraising experience is required, just an organised individual with a knack for building relationships, a passion for exceptional ‘customer service’ and a drive for uniting communities and raising money for charitable causes.

You’ll work within the charity’s passionate Fundraising and Engagement Team to raise funds to support children and families affected by the childhood cancer neuroblastoma and our vision, for a future where no child dies of neuroblastoma or suffers due to the treatment they receive.

This extremely rewarding role would suit anyone looking to take their first step in their fundraising, marketing or charity career. Don’t think your experience directly aligns? Don’t worry; we’re interested in transferable skills and attitude, so consider and show us how these apply to this role.

Summary of role responsibilities

• To help deliver the charity’s Community and Events Fundraising Programme, including special events, community fundraising, challenge events, individual giving, and fundraising appeals.
• To ensure excellent supporter and donor care and build long-term valued relationships to optimise income generation.

This is a fixed-term role offered on a one-year contract. We are looking for the successful candidate to ideally start in January 2024, but there is flexibility with this.

For more detailed information about the role, charity and team, take a look at the Recruitment Pack.

Recruitment timetable

We aim to follow the schedule outlined below:

Applications opens: 22 November 2023

Applications closes: 10 December 2023, 11:59pm

Shortlisting: 11 December 2023

Interviews: 15 December 2023 (in person in London)

If there are any adjustments that would help you engage with the recruitment process, please let us know.

​We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation.

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

This is a fixed term position from January 2024 until the end of August 2024.

Please note the closing date for this role is 10pm on Tuesday 5th December 2023.

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The Organisation

ImpactEd Evaluation (part of ImpactEd Group) is an award-winning social enterprise that exists to help evaluate, understand and improve impact in education. In our education system, we invest huge amounts of time, money and energy in different programmes and interventions to improve outcomes for pupils. Yet far too often, we don’t know what is working – and what isn’t. We address this evaluation deficit, helping organisations and schools to better understand what is working to make a difference to the lives of young people. We do this through a combination of hands-on partnership, training and consultancy, and our digital platform which makes monitoring and evaluation quicker, easier and more effective.

Since being founded in 2017, we have grown rapidly. In 2018, we won the Teach First Innovation Award; in 2019, our work was profiled by the Department for Education; and in 2020, we published the largest pupil-facing piece of research into the impact of lockdown, winning the Fair Education Alliance Scaling Award in the same year. Since then, we have expanded to reach over 1000 schools, 80 education organisations and more than 250,000 young people annually. We are a skilled team of over 30 people, supported by a Board with a track record of social impact and educational development.

This year we have expanded to create the ImpactEd Group, which supports purpose driven organisations to make better decisions using high quality evidence. Our strategy is currently being updated to this effect. As a social enterprise moving towards employee ownership, our commitment across all parts of the Group is to empower our partners to make better decisions on behalf of their beneficiaries and empower our team to make decisions on behalf of the organisation.

The Opportunity

We work with both schools and education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work with impact partners focuses on helping these organisations to develop their impact evaluation methods and deliver evaluations. We divide this work into four different strands: evaluation design, capacity building workshops, use of our School Impact Platform and external evaluations.  This role revolves around the implementation of the School Impact Platform in particular and focuses on some large-scale projects commencing shortly.

We are looking for a candidate who can lead on school onboarding and engagement. This means they have to have knowledge of the school context and how schools work internally as well as be comfortable communicating with different stakeholders in schools. In particular, you would be supporting schools as they are being onboarded onto the platform (meaning setting up their accounts and data collection tools) and follow up with them regularly to ensure good quality data collection is happening. You would work closely with our Impact Partnerships Officer, who will lead on the project, and our platform lead, who will provide support from a technical and product development side. You would need to be strong in written communication and enjoy engaging with schools and answering their queries.

About You

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Understanding of the UK education system including understanding of school data, roles and terminology

• Experience of working within an administrative and/or customer service role.

• High IT literacy (ability to learn how to use new systems quickly)

• Track record of effective process and project management.

Why Us?

As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our associated commitments to:

• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working

• Personal excellence: we invest significantly in professional development, including an external mentor for every staff member, an individual CPD budget, and formal and informal training and support

• Mental health and wellbeing: access to health and wellbeing advice and free therapist support

Diversity and inclusion at ImpactEd Group

As a growing organisation we are committed to:

• Becoming increasingly representative of the sector and geographies that we operate in

• Providing a positive experience of work as part of an inclusive culture led by our organisational values

• Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor

What to expect from the recruitment process:

• All applications are anonymised until the point of interview

• We use a recruitment system, Applied, which debiases the recruitment process

• We implement a standardised interview template and competencies matrix.

To Apply

To apply, you will be asked to submit your CV and answer 3 work-based scenario questions and 1 motivation question. 

Applications close at 10pm on Tuesday 5th December 2023. Interviews will take place on 12th and 13th December.