It support officer jobs in london, greater london

The role will lead training for Lifelites 25, our exciting expansion programme, which will take Lifelites’ services to the wider children’s palliative care sector.

You will also be the key point of contact for all Lifelites’ Service Partners, including Children’s Hospices, specialist education and other community services, helping to build strong relationships and maximise the use of assistive technology across children’s palliative care.

The role will design, develop and deliver the multi-channel Lifelites Learning programme by providing training for staff across children’s palliative care in person, online and through e-learning. 

In this role, you will:
✨ Design, develop and deliver engaging training in collaboration with our training team – in person, online and via e-learning – to children’s hospices, specialist schools, and other community partners.
✨ Act as the key point of engagement for our partners, supporting them to use Lifelites’ assistive technology to enrich the lives of children.
✨ Travel across the UK and Ireland, building strong relationships and ensuring partners have the skills and confidence to make the most of our services.

We’re looking for someone who is:
✔ Experienced in delivering training and engaging adult learners.
✔ Skilled at designing clear, accessible resources and training content.
✔ Passionate about children’s services, ideally with experience in disability or palliative care settings.
✔ Organised, self-motivated, personable, and a strong communicator.

Before applying, please sign into your CharityJob candidate account to access and review the Recruitment Pack for the full Job Description and Person Specification.

Senior Philanthropy Manager
Permanent 
Full time (34.5 hours) 
Split between home and our London Office 
Salary: £54,000 - £59,000

About the Role

At Macmillan, we do whatever it takes to ensure everyone affected by cancer gets the best possible support today—and we’re committed to driving a revolution in cancer care for the future.

This is an exciting opportunity to join our ambitious Philanthropy team, a major growth area within the charity. In this role, you’ll play a pivotal role in bringing philanthropists into the heart of Macmillan, unlocking significant support to drive our ambitions for growth and impact - enabling us to tackle some of the most complex challenges facing people living with cancer, and reshaping the wider cancer care system for generations to come.

The role sits within our new-look Partnerships Directorate, created to build impactful, long-term relationships with philanthropists, corporate partners and healthcare leaders.

Join us at a pivotal moment – with a bold new strategy, exciting funding opportunities and a renewed sense of purpose, there’s never been a better time to make an impact.

We’re looking for a strategic and driven Senior Philanthropy Manager to lead on some of Macmillan’s highest-value philanthropic relationships. You’ll manage a portfolio of ultra-high-net-worth individuals and families, securing 6- and 7-figure+ gifts that deliver life-changing impact for people living with cancer.

What You’ll Be Doing:

• Cultivating and managing a portfolio of major donors, building long-term, high-impact relationships.
• Securing new business through strategic networking and cross-team collaboration.
• Creating bespoke cultivation plans and compelling donor communications.
• Leading senior stakeholder engagement and leveraging networks to deepen donor relationships.
• Delivering exceptional stewardship experiences that inspire and retain support.
• Supporting leadership in co-canvassing prospects with 7- and 8-figure capacity.
• Mentoring colleagues and contributing to a culture of innovation in major gift fundraising.

What We’re Looking For:

• Proven success in securing 6- or 7-figure philanthropic gifts or equivalent experience.
• Exceptional interpersonal skills and gravitas to engage senior stakeholders.
• Outstanding written and verbal communication, with a flair for storytelling.
• Entrepreneurial mindset with a results-driven approach.
• Strong influencing and negotiation skills across complex stakeholder groups.
• Experience working with senior leadership in a fundraising or similar environment.
• Excellent project management and CRM (ideally Raiser’s Edge) skills.
• A collaborative team player with a passion for Macmillan’s mission.

Who You’ll Work With:

• Principal and major gift supporters
• Senior volunteers, ambassadors, and Trustees
• Macmillan’s Executive Directors and Heads
• Service and Partnership teams
• Philanthropy advisors, family offices, and corporate partners
• Press, Policy, Advocacy, and Finance teams

What You’ll Achieve:

• A thriving portfolio of philanthropic donors and prospects
• A strong internal and external network to drive transformational giving
• Unique opportunities to engage and inspire philanthropists
• A step-change in philanthropy income for Macmillan

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wed 24th Sept 2025
First interview dates: Wc 6th Oct 2025 (TBC)

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the Role

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as supporting our skilled volunteers through their development and weekly shifts.

This role also provides valuable practical experience in providing emotional support to vulnerable people.

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis.

Closing date:  Midday Wednesday 24th September 2025

To apply: Please complete your application before the closing date, addressing all areas on the person  specification and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

Job Description

1. Delivering support through calls, emails and other means (e.g. text messaging) to people affected by mental illness, and supporting and mentoring volunteers.

2. On shift, creating a safe and supportive team environment with SANE volunteers.

3. Providing debriefing and support to volunteers following their work with callers.

4. Sharing information with your team both verbally and in writing, to ensure effective handover to colleagues.

5. Working as part of a team to ensure a shared understanding of how SANE support services operate; using your knowledge and experience to ensure our callers are effectively supported.

6. Recording work in accordance with SANE’s organisational systems.

7. Always working within SANE’s values, policies and procedural guidelines.

8. Keeping abreast of and working in accordance with relevant legislation and regulatory standards.

9. Understanding and working within SANE’s safeguarding framework.

10.  Ensuring all work is in line with the Equality Act.

11.  Keeping volunteers up to date with any key service information or legal or procedural changes, as appropriate.

12.  Ensuring that any issues or concerns are logged and discussed with a Services team manager.

13.  Attending supervisions and appraisals and contributing to team meetings.

14.  Having a commitment to personal, volunteer and team development and your own well-being. 

15.  Being self-sufficient in terms overseeing any I.T., security, and health & safety matters which may arise whilst on the shift.

16.  Undertaking any other duties commensurate with this role.

 
Person Specification

Experience

1. Experience of working with people with mental health conditions/mental illnesses and families and carers. Essential

2. Experience of working on a mental health helpline (or similar helpline) or providing support by email/text or chat services. Desirable

3. Experience of working in a service with volunteers at the heart of delivery where you have supported volunteers to deliver a high-quality service. Desirable

4. Experience of providing high-quality written and verbal support to people asking for help. Essential
 

Knowledge and Qualifications

5. Good general knowledge of the mental health system including access, treatment and common relevant legislation and available support structures for people with mental illnesses and carers. Desirable
 

Personal Qualities

6. The ability and enthusiasm to create a team with volunteers, and provide them with support, mentoring and autonomy. Essential

7. The ability to work with distressing and challenging content, support callers with complex needs and ensure self-care. Essential

8. The empathy and compassion to be able to provide meaningful support both on the phone and in emails. Essential

9. A work ethos underpinned by a commitment to equality and diversity. Essential

10.  An understanding of and ability to work within appropriate professional boundaries Essential

Skills

11.  Excellent interpersonal and communication skills – both verbally and in writing. Essential

12.  Commitment and ability to adhere to organisational policies and procedures, especially with regard to safeguarding and confidentiality. Essential

13.  Able to work independently, flexibly, and also collaboratively within a team. Essential

14.  Good self-awareness. Essential

15.  Effective organisational and planning skills.  Essential

16.  Proficiency in IT packages including Word, Excel and Outlook, with the ability to input and extract data from relevant databases. Essential

•  Access – the Foundation for Social Investment works to make sure that charities and social enterprises can access the finance they need to sustain or grow their impact.
• You will be part of a small organisation of around 15 people that take a flexible, collaborative and trust-based approach to work.
• Working closely with the Head of Blended Finance and the wider Programme team you will act as an integral support function for colleagues but also build good relationships with our external partners, supporting their engagement with Access.
• This is a key role that offers experience across a variety of different disciplines, with significant potential for personal learning and growth.

What you will deliver (responsibilities)

Programme Support:

• Present analysis and insights based on performance data and any contact with delivery partners to inform decisions within the team about ongoing relationships.
• Support the writing of papers for the Investment Committee and other committees including the Access Board, to present clear information to support understanding and decision-making.
• Help to organise, manage and minute internal and external meetings and events, including peer learning workshops.
• Assist with keeping Programmes pages of the Access website up to date.
• Supporting the development and maintenance of a bank of practical resources for use by our partners
• Other programme support duties as required.

Finance:

• Ensure robust financial management of Access’s programmes, including monitoring deployment targets of social investors and supporting the process for drawing funds from Access.

Relationship management:

•  Become one of the day-to-day points of contact for a portfolio of organisations who are delivering or supporting Access’s programmes, or in the process of applying to do so. These may include social investors, grant partners or other stakeholders.
• Build strong productive and supportive working relationships with delivery partners, in a spirit of collaboration and learning.
• Maintain comprehensive and clear records of the status of the relationship and any key questions or issues which are currently being addressed.

Data and learning:

• Support the acquisition and collation of regular performance data submissions
• Support the analysis and reporting on performance within each delivery partner and across the portfolio.

Other tasks:

• Leading on or supporting the delivery of internal and external events
• Contributing to learning and programme design discussions

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We are committed to being an inclusive organisation and actively promote equality of opportunity for all. We believe in the value of a diverse workforce and encourage applications from individuals with a wide range of backgrounds, experiences, and perspectives. Selection for roles is based solely on individual merit, talent, skills, and potential.

As a charity, we are dedicated to reflecting the communities and individuals we aim to support. We particularly welcome applications from candidates who share lived experiences or come from backgrounds that align with those we serve. Diversity strengthens our ability to make a meaningful impact, and we encourage all who feel passionate about our mission to apply.

First interview dates are expected to be online bewteen 8-10th October.

Second interviews to take place (in person at our office in London) on Tuesday 14th October.

Join our dynamic, collaborative and supportive team as a Trust and Grants Officer. We are looking for someone with enthusiasm and adaptability.

If you are passionate about supporting children and young people, with a focus on preventing mental health issues this role is perfect for you!

Together we can change children’s lives. At Place2Be, we believe every child should have easy access to mental health support whenever they need it. We create a safe place in schools where children and young people can open up without pressure or stigma, allowing our highly skilled and diverse counsellors to reach children, young people and their families who need us.

For a career with purpose, this is your place.

Recruitment Process:

As part of your application you will need to answer some shortlisting questions. Please answer these as fully as you can, we recommend using the STAR model. Situation, Task, Action Result.

 Closing date for applications: Midnight on 24 September 2025

1st Interview date: 02 October 2025

Our Benefits

When you work at Place2Be –whether that's in a school, supporting families, providing clinical supervision, or in IT, Finance, or Fundraising –every role can make the difference to a young person. To achieve this, we ask that you bring your best self to your role and our commitment to you, is to welcome you into our community, and help you progress. Because we know that you being at your best, means the best outcomes for the children we support.

Here’s just a few things we have on offer:

• Annual Leave that increases with service
• Comprehensive learning and development to enable you to progress your career
• 5% contributory pension scheme
• Life assurance of four times your annual salary
• A comprehensive employee assistance programme
• Mobile Phone Discounts (EE network)
• Wellbeing days to allow you some ‘you’ time
• Christmas holidays closure period in addition to your annual leave

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented within our organization.

We are proud to be a disability confident employer and will ask you during your application If you wish to be considered for a guaranteed interview under the disability confident scheme. Under the scheme we commit to offering an interview to disabled applicants that meet the minimum criteria as outlined in the job role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

We are recruiting an energetic and enthusiastic officer to join our Activity Service to support the older people who attend our range of activities.

We are looking for a positive, dynamic individual; to join our busy and vibrant Activity Service, this is an exciting time to join the team as we develop and expand the service including the way we take bookings and deliver our activities. This role is based at pur office in Mitcham and is the first point contact for people who attend our centre in person or over the phone, so we are looking for someone with exceptional customer service skills and warm and welcoming with good listening skills.

If you are interested in the role but aren’t sure you meet all of the person specifications, we would still like to hear from you and are especially keen to hear from people who have transferable skills which will complement this role.
 

The closing date for applications is the 5th of October, if you would like any further information or to arrange time to chat for more information on the role please do not hesitate to get in touch.

Interviews will be held in person on the 13th of October in our centre in Mitcham.

We're looking for an organised, confident and resilient Senior Information Governance Officer to join our Performance Team located at our Head Office in Islington.

£42,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The role will be 7 hours per day, Monday to Friday.

Applicants should attach a cover letter to their CV that demonstrates how their skills and experience will meet our requirements and add value to the team. Please note: those who use AI to generate their covering letter will be rejected.

Interviews will be held between 8th and 10th October 2025.

We offer hybrid working with a minimum of two days per week based in the office.

What you'll do:
- Maintain and update the Look Ahead's Information Asset Register, RoPA and other key governance documentation.
- Support the Information Governance Manager in delivering the annual work programme and reporting to the Information Governance Group.
- Conduct audits and risk assessments of data processing activities and ensure appropriate controls are in place.
- Lead on the implementation and monitoring of information governance policies and procedures across the organisation.
- Monitor compliance with Look Ahead's IG policies and relevant legislation, escalating issues where necessary.

The postholder will
- Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
- Perform other reasonable duties commensurate with the role.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Have effective communication skills and a positive approach
- Enjoy working as part of a small team but able to work on their own initiative
- Be willing to learn and keen to improve and embed robust IG processes throughout Look Ahead
- Be prepared to travel to different services to provide support and monitor compliance

What you'll bring:
Essential:
Skills
- Close attention to detail
- High level of accuracy in their literacy and numeracy
- Effective communication skills
- Good IT skills
- Ability to manage competing demands, prioritise and meet deadlines
- Ability to work on own initiative and exercise own judgment with discretion
Experience
- Previous information governance experience
- Handling data subject requests and applying exemptions when appropriate
- Managing personal data breaches
- Supporting managers to complete DPIAs or legitimate interests' assessments
- Experience of dealing with complex and confidential issues
- Developing and delivering information governance training
- Maintaining accurate records and logs

Desirable:
Skills
- Data Protection Practitioner qualification
- Evidence of continuous professional development
- Intermediate skills in MS Office applications e.g. Word, Excel, and PowerPoint

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Our vision is a world in which prisoners of conscience and human rights defenders are able to live in safety, with self-determination and financial independence and to continue to uphold and advance human rights. While other NGOs advocate and campaign for human rights, we focus on meeting the immediate hardship needs of prisoners of conscience and human rights defenders. We believe that it is important to hear their voices directly and that this is only possible if they have the financial security and safe space for self-determination in their work. 

As Communications and Administration Officer, working within a team of three staff and about six volunteers, this role offers a broad range of roles and experience within a dynamic human rights charity.

Position: Communications and Administration Officer

Responsible to: Director and Grants and Engagement Manager

Location: Remote working, with regular in-person meetings

Hours: Three days a week, working from 9am to 5pm 

Salary: £23,000 to £26,000 FTE, depending on skills and experience

Annual leave and benefits: 25 days per year, pro rata and 8% pension employer contribution

How to apply: Click the Quick Apply button below. You’ll be asked to submit a CV and answer a few short screening questions about your relevant skills and motivation. First-round interviews will be arranged as applications are received, with second interviews to be decided.

Closing date:  8 October 2025

Responsibilities:

Communications

- Assisting the director on the major donor programme 

- Drafting and publishing all postal and email communications to donors, including fundraising campaigns and newsletters 

- Working with the director and the grants and engagement manager on fundraising appeals and fundraising opportunities

- Work with the grants and engagement manager on digital onboarding of new supporters

- Coordinating and managing volunteers

- Website updates and uploads 

- MailChimp and social media management and content production

Administration

- Managing and updating our donor database 

- Checking and uploading donations on the donor database

- Running GiftAid 

- Processing outgoing all payments through banks and money transfers

- Liaising with the external accountant to run reconciliations and odd tasks

Requirements:

- IT and digital competence

- Ability to multitask and to learn new and varied skills 

- High standard of English and communications content 

- Desirable: any relevant experience

Location: Camden Road, London N7

Salary: circa £45,000 per annum (depending on experience)

Hours: Full-time, 35 hours per week

Reporting To: Head of Finance and IT

Contract: Permanent

Centre 404 is a thriving charity with a proud history of supporting people with learning disabilities and their families. Based in North London, we currently work across eight London boroughs. We are looking for a skilled and motivated Finance Manager to lead our finance function and help us build a financially resilient future.

�� About the Role

This is a key leadership role within our Central Services team. You’ll oversee day-to-day financial operations, manage a small team, and deliver accurate, timely reporting that supports strategic decision-making across the organisation.

You’ll work closely with the Head of Finance & IT, senior managers, and Trustees to ensure robust financial planning, compliance, and risk management. Your work will directly support our mission and help us maximise the impact of every pound we receive.

�� Key Responsibilities

· Lead the finance team and manage daily operations

· Deliver monthly management accounts, statutory reporting, and audits

· Oversee budgeting, forecasting, and financial planning

· Ensure compliance with Charity SORP, funder requirements, and financial regulations

· Support strategic projects and deputise for the Head of Finance & IT

�� About You

We’re looking for someone who is either qualified or working towards ACA, ACCA, CIMA, or CIPFA, with a strong track record in financial management. You’ll be a confident communicator, a proactive problem-solver, and a collaborative leader who thrives in a mission-led environment.

You’ll bring:

· Experience in charity finance and donor reporting (desirable)

· Strong understanding of financial systems and controls

· Ability to lead and develop a finance team

· Excellent interpersonal and analytical skills

· A commitment to Centre 404’s values and mission

�� What We Offer

· A supportive, inclusive working environment

· Opportunities for professional development

· Flexible working arrangements

· The chance to make a real difference in people’s lives

Royal Star & Garter are a charity that provides loving, compassionate care and support to veterans and their families, both in our Homes and through services that reach into the wider community. Following our recent merger with the Armed Forces charity Care for Veterans in Worthing, we’re looking for a skilled and motivated Fundraising Assistant.

We are looking for someone committed to making a difference to our work and interested in developing a career in fundraising. We welcome experience gained outside the charity sector and are committed to supporting learning and development in this role.

This person must be passionate about delivering high levels of personalised care to a range of donors and have the ability to communicate effectively, while maintaining attention to detail to ensure the smooth delivery of the processes behind donor engagement. You must also be flexible and confident in providing wider support across the fundraising teams within the Royal Star & Garter group.

This is a hybrid role, with two days a week at our Worthing Home to build strong relationships and gain a deeper understanding of our work. There may also be occasional visits to outside events and to Royal Star & Garter’s other Homes as needed.

Purpose of the role

- To provide excellent customer care to all donors, delivering optimum supporter journeys working effectively with the wider team within the Royal Star & Garter (RSG) group 
- To manage all associated fundraising payment processes and procedures and work effectively with finance to manage safe and effective banking and reconciliations
- To provide fundraising support across the department and locations of our services in respect of a range of activities including fundraising events
- To support the High Value Events & Corporate Manager in time bound projects as and when necessary

Supporter care

- To be proactive in enabling the supporter journey with timely communications (phone, email and letters) and clear stewardship with both existing and new donors
- Ensure effective frontline support and response for donors across a range of incoming systems
- Ensure donation processes and procedures are adhered to and executed in a timely manner, in accordance with guidelines – updating those wherever required with approval by the RSG Fundraising Officer.
 
Donations and data entry

- Ensure that the fundraising CRM database is up to date and that supporters contact and financial data is accurate, including creating new records
- Complete weekly banking and allocation tasks in accordance with the approved process, liaising with the finance department to ensure that all batched income is allocated correctly
- Data inputting on the CRM to include: regular giving, importing income from external agencies including CAF and Just Giving, processing Gift Aid and accurately storing declarations
- Filing and management of paperwork, ensuring due diligence and security measures are followed.

Fundraising & volunteer support

- To provide active support to a range of events including: managing participants, sending information, monitoring online giving pages and on the day set up and pack down
- To directly source donated items and contributors to support fundraising events including raffle/auction prizes and coordinating suppliers, stallholders and entertainers 
- Coordinate and communicate with volunteers for events and corporate volunteering days and activities, ensuring they are briefed and supported
- To support any regular mailings or email contact to supporters, assisting with the cleaning and compliance of data once an agreed annual schedule is in place regular.

Other

- To manage all aspects of incoming fundraising post and dedicated inboxes along with outgoing mailings
- Ensure general department are kept up to date including attendance at meetings within RSG group wherever possible
- To be conversant with relevant fundraising legislation and the guidelines of the 
Fundraising Regulator and the GDPR
- To undertake other duties as may be required and which are consistent with the nature of the role.

Knowledge and experience:

- Experience of working in a customer focused environment, preferably within fundraising
- Good working knowledge of CRM database
- Experience of banking processes and consistent financial reconciliation 
- Ability to manage a busy workload meeting deadlines
- Experience of working on own initiative and as part of a team
- Experience of supporting fundraising events, including logistics and on-the-day delivery (desirable)
- Experience of coordinating or working with volunteers, including corporate groups (desirable).

 Skills:

- Excellent communication skills including written (and email) and on the phone
- Excellent attention to detail with a good eye for numbers 
- Excellent general IT skills including Word & Excel
- Good relationship building skills and an ability to work across teams creating strong internal networks
- Strong organisational skills with the ability to manage multiple tasks in a live event environment
- Confidence in engaging with a range of stakeholders, including participants, local businesses, and community groups.
 
Personal characteristics should include:

- A consultative approach to solving problems
- Planning and organising; schedules activities effectively
- A positive upbeat attitude
- Effective team player
- Role model our values in all aspects of work
- Flexible and adaptable, with a willingness to work occasional evenings and weekends to support events.

We reserve the right to update and amend your job description to ensure it accurately reflects the role.

To support the PA to the CEO and Office Administrator, by running efficient and effective systems for front office and office operations. To support the Head of HR and work closely with the HR Officer in HR Administration. To cover for PA duties to the CEO when the PA to the CEO and Office Administrator is not available. This support and coordination role will help the office as a whole to sustain high professional standards and effectiveness.

The Office & HR Assistant is responsible for: office administration (50%), HR, Health& Safety & security administration (40%), finance administration (5%) and IT administration (5%). 

Office administration (50%)

• Answer the AKF UK main phone line and pass on messages to AKF (UK) employees as appropriate

• Open and process the post at the Aga Khan Centre and deliver to the relevant AKF (UK) employee

• Manage the “front office” email account and ensure emails are replied to or forwarded to the relevant AKF (UK) employee

• Support the greeting and receiving of AKF (UK) guests at AKC

• Book meeting rooms at AKC for colleagues and external partners and arrange catering as required

• Support AKF(UK) events, facilitate and support hosting of meetings and events for partners, including travel, visas, accommodation, and catering; this may require some out of office duties

• Manage the meeting schedule for All Staff Meetings and ensure that colleagues are confirmed for the presentation slots

• Support the management of the organisation’s travel agent

• Support the management of the organisation’s mobile phone provider

• Arrange couriers for AKF (UK) employees as required 

• Collect and maintain a detailed inventory of office equipment, IT equipment (mobile phones, laptops, desktops etc) and supplies

• Maintain the equipment purchasing guide with input from the IT Department

• Support the management of GDPR data lists and data requests

• Keep the Administration Manual up to date at all times

HR, Health, safety & security administration (40%)

• Maintain a detailed contact list for all AKF (UK) employees and keep it up to date

• Keep the AKF (UK) Emergency WhatsApp group up to date and share emergency messages as required

• Support recruitment processes by placing job adverts internally and externally as directed by the Head of HR

• Preparing and sending out offer letters and contracts as directed by the Head of HR

• Support the onboarding process including sending reference requests and background check requests

• Arrange induction and logistical arrangements for new employees including setting up phone, email, mobile, laptop, etc and purchasing new equipment as necessary

• Add new members to benefit schemes such as the private healthcare plan as directed by the Head of HR • Arrange leaving process for AKF (UK) employees and ensure all equipment is returned

• Draft responses to reference requests

• Support the Head of HR with the administration of the HR Management System (MyAKF) including updating it for joiners and leavers

• Troubleshoot any issues or problems with the MyAKF HR system, working with the MyAKF helpdesk

• Provide MyAKF system training to new starters.

• Draft visa sponsorship letters for all AKF (UK) employees and submit for approval and signature

• Provide Visa invitation letters to visiting delegates/employees.

• Coordinate with our travel insurance providers to arrange additional coverage for employee travel where required.

• Maintaining our training systems including allocating courses, adding new hires and removing leavers and running reports as required

• Support the Head of HR to ensure that employee health and safety and workstation tests are up to date

• Act as a Health and Safety Officer and Fire Marshal for AKF (UK)

• Act as a AKF (UK) First Aider including obtaining annual certification

• Create and cultivate an office culture that contributes to the happiness and well-being of all employees, including arranging birthday celebrations, celebrating unit milestones, arranging quarterly and year-end activities, and creating a space and place employees enjoy working in and feel positive about

Finance administration (5%)

• Assist the finance officers with the company credit card processes

• Scan and file bank statements

• Scan and file purchase invoices

IT administration (5%)

• Liaise with internal IT support as necessary to trouble-shoot issues and order equipment

• Work with IT services to ensure that all software is updated and maintained on individual’s computers and hardware on a regular basis (e.g. regular back up of all system software and protocols, including latest updates of virus software)

Other

• Cover the PA to the CEO and Office Administrator’s workload during periods of sickness or annual leave 

• Undertake tour guide training so that visiting delegates and VIPs can be shown around the Aga Khan Centre and its internal Islamic gardens and courtyards.

• Carry out any other duties as assigned by the PA to the CEO and Office Administrator, Head of HR, Head of Finance and Operations, or the CEO.

Qualifications

• Educated to A-Levels desirable

• Qualified First Aider desirable

Skills

• Highly organised with strong logistical skills and proven consistent attention to detail

• Strong interpersonal skills, tact, patience and ability to work in a cross-institutional, multicultural environment dealing with senior and high-level officials/persons and VIPs

• Excellent written communication and presentation skills and ability to draft and write effective copy and present to a range of audiences from senior-level to partners and suppliers

• Comfortable working independently and under minimal supervision but also forming an essential component of a team

• Strong operational and IT skills as well as an openness to learning new software and tools

Knowledge

• Knowledge of Microsoft Office Suite and Apple applications

• Keen interest in international development and improving knowledge of these issues will be a distinct advantage

Experience

• Proven strong experience of office administration

• HR administration experience is desirable.

• Proven ability to multitask in a busy, open-plan office environment; ability to work under pressure, juggling various requests and deadlines

• Proven ability to deliver a consistently high level of accuracy in preparing and entering information

• Flexible approach to working, able to pick up a variety of tasks/projects with minimal supervision; ability to anticipate issues or scenarios when planning calls, meetings, or business trips, and to address them proactively

Application Details:

• Must have right to work in the UK.

• Must include CV and a supporting statement that outlines why they want the role, why they want to work for AKF(UK) and how their experiences and skills to date will make them the most suitable applicant for the role.

• Closing Date: 9 th October 2025; must be available for interview w/c 16th October 2025. Ideal start date 8th December 2025

About the Role

The Director of Grants and Operations is a senior role within the Jack Petchey Foundation with responsibility for leading our operations, partnerships and grant-making. You will ensure that our operations are agile, efficient, effective, forward-looking and robust. In addition, you will have strategic responsibility for ensuring our grants and partnerships teams deploy over £10m pa to benefit young people and strengthen the youth sector across London and Essex.

As a member of the Executive Team, you will play a crucial role in delivering our ambitious strategy, expanding our impact and investing more through JPF’s proven grants and partnerships. You will work to ensure that JPF programmes benefit more young people, particularly in areas and groups with the greatest need.

We are seeking an experienced, forward-thinking leader with a proven track record of building and improving highly effective operations functions within complex organisations. You will bring strategic vision and operational excellence, ensuring that our systems and processes are robust, inclusive and future-focused. With significant experience in digital transformation, financial oversight and people leadership, you will know how to create the infrastructure that enables impact at scale. At the same time, you will be motivated by our mission, committed to youth empowerment, comfortable leading high volume grant programmes, developing programmes to fill identified gaps, and skilled at translating strategy into practical action.

Main Areas of Responsibility:

You will provide strategic leadership to our operations, partnerships and grant-making, ensuring that JPF

achieves maximum positive social impact through our programmes, funding and operational delivery.

Key responsibilities include:

Strategic Operational Leadership

 Lead the strategic development and implementation of operational infrastructure, including HR, IT, digital

systems and facilities.

 Lead and oversee digital transformation and the efficient and effective use of CRM systems to support

effective decision-making and operational delivery.

 Ensure robust, efficient and inclusive systems, policies, and procedures that drive organisational

effectiveness and resilience.

 Ensure systems are user-friendly and future proof.

Financial Leadership

 Provide executive-level oversight of financial planning, budgeting, reporting, analysis and reporting.

 Ensure compliance with statutory, legal, and regulatory requirements.

 Work closely with the Finance Manager to ensure strong financial controls and risk management systems.

Grant Making and Partnerships

 Lead strategic oversight of JPF’s small grants programmes (>£5m pa to over 1500 schools and youth

organisations) as well as our 16 partnership programmes (>£4m pa) and paid youth sector internship

programme.

 Identify and develop innovative partnership models that align with the Foundation’s mission, vision,

values and theory of change.

 Lead the management and implementation of JPF’s c£2m new legacy grants programme.

 Ensure grant-making processes are efficient, from application to evaluation.

 Build and maintain strong relationships with delivery partners, funders and with the sector.

People and Culture

 Lead, manage, and support staff across the Grants, Partnerships and Operations functions, fostering a

high-performing, inclusive and collaborative team culture.

 Foster staff wellbeing and bring excellent judgement and good humour to your work.

 Champion continuous improvement, learning and data-driven decision-making.

 Work to embed youth-centred approaches, safeguarding, equity and inclusion across the organisation.

Organisational Leadership

 Actively contribute to strategic planning and organisational leadership as a member of the Executive

Team.

 Represent the Foundation at events and engagements and act as an ambassador.

 Undertake other duties in line with the role as organisational needs evolve.

We are looking for that special person with drive, empathy and business acument to support Circle an already proven and successful youth employment charity to the next level. Our model achieves very high outcomes as we take small cohorts and listen to what our young people want. We have partnerships with many large corporates who understand how we are differant from most charities.

The role

The children and young people’s bereavement programme in Wales is looking to increase and improve its current services. We are looking for people to take this team forward over the next few years. Working closely with the rest of the Wales team and line managed by the Head of Wales, this is an exciting opportunity for people with empathy, motivation and team working. Please note this role will require travel across North Wales.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.

Closing date for applications is 9am on 30 September 2025. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that we will only contact success applicants for interview. If you do not hear from us, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

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Y rôl

Mae’r rhaglen brofedigaeth plant a phobl ifanc yng Nghymru eisiau cynyddu a gwella ei gwasanaethau presennol. Mae’n adeg gyffrous i newid a datblygu. Rydym yn chwilio am ddau unigolyn i ddatblygu’r tîm hwn yn ystod y blynyddoedd nesaf. Bydd yr unigolion hyn yn gweithio’n agos â gweddill y tîm yng Nghymru ac yn cael eu rheoli gan Bennaeth Cymru. Mae hwn yn gyfle cyffrous i bobl ag empathi a phenderfyniad sy’n mwynhau gweithio mewn tîm.

Sut i wneud cais

Mae rhaid i’ch cais gynnwys CV a llythyr eglurhaol yn amlinellu eich addasrwydd ar gyfer y swydd ac yn cyfeirio at y Swydd-ddisgrifiad a Manyleb y Person. Ni ddylai fod yn fwy na dwy dudalen o hyd. 

Y dyddiad cau ar gyfer ceisiadau yw 9am ar 30 Medi 2025. Rydym yn cadw’r hawl i gau’r hysbyseb yn fuan gan y byddwn yn cynnal cyfweliadau wrth i ymgeiswyr addas gyflwyno cais.

Noder: byddwn ond yn cysylltu ag ymgeiswyr llwyddiannus i drefnu cyfweliad. Os na fyddwch yn clywed gennym, yn anffodus nid ydych wedi cyrraedd y rhestr fer y tro hwn.

Mae Cruse yn croesawu ac yn annog ceisiadau gan bob grŵp gwarchodedig fel y diffinnir gan Ddeddf Cydraddoldeb 2010. Byddwn yn penodi ar sail teilyngdod.

Gwiriadau Cofnod Troseddol

Disgwylir i’r holl staff gwblhau gwiriad Cofnod Troseddol. Bydd angen i staff sy’n gweithio’n uniongyrchol â chleientiaid gwblhau gwiriad manylach. Rydym yn cydymffurfio â’r codau ymarfer perthnasol. Gellir eu gweld ar-lein: 

· Ymgeiswyr yng Nghymru a Lloegr: Cod Ymarfer DBS

· Ymgeiswyr yng Ngogledd Iwerddon: Cod Ymarfer AccessNI

Ni fydd euogfarnau blaenorol yn atal eich cais i weithio gyda Cruse rhag cael ei ystyried yn llawn. Mae ein Polisi Recriwtio Cyn-droseddwyr a’n Polisi Trin Data Gwirio Cofnodion Troseddol ar gael ar gais trwy e-bost.

Rydym yn cydymffurfio â’r holl ddeddfwriaeth diogelu data berthnasol ac yn prosesu eich data’n deg.