It support volunteer volunteer roles in barking and dagenham, leicester

We are seeking a volunteer with experience in WordPress, Divi Builder and WooCommerce. This to help support the information and format of our website, and as well as creating content for Paintings in Hosptials.

Please apply for the role if you match the following criteria: 

• Proficient in WordPress, Divi Builder, WooCommerce and Social Media creation 
• Comfortable working with backend of websites and content creation
• Attention to detail 
• Excellent communication and collaboration skills

About Paintings in Hospitals:

Paintings in Hospitals supports the health and wellbeing of people who need it the most, through the life-enriching power of art. Every day we witness the significant physical, mental, and emotional impact of our work on the lives of people in need around the UK. 

Established in 1959, our charity is now the UK’s leading arts in health organisation. Six decades of experience and expertise have enabled us to develop a unique art collection of over 3,000 original works, alongside art projects and engagement activities that transform the experiences of patients, service users, and staff.

We know that art reduces length of hospital stays, whilst also improving people’s mental health and physical symptoms. We continually evaluate our work across a range of settings, including hospitals, hospices, care homes, GP surgeries, and community spaces. 

Paintings in Hospitals is recognised by the Department of Health, NHS England, and Arts Council England as a leading provider of arts in health services. We have previously worked with national museums and galleries, such as the V&A, The National Gallery, and The Wallace Collection. 

Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Caseworker?

Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.

Why do we need you?

We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.

There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.

When would you be needed and where would you be based?

The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.

What would you be doing?

• Contacting beneficiaries and arranging to meet them at a mutually convenient time.
• Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
• Sign-posting clients onto local services providing specialist advice.
• Applying for funding on the behalf of the beneficiary through a specific process and system  
• Arranging for the purchase of goods and services
• Keeping the beneficiary informed of their case progress.
• Liaise with the branch and regional office, regarding your availability.
• Keeping up to date with training and SSAFA news so that you are best able to support clients.
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
• Volunteering within the standards and values of SSAFA
• Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.  

What can you gain from this volunteering role?

• Use your skills, knowledge, and life experience to benefit others.
• Support from your local SSAFA branch and the wider SSAFA community
• Experience, training, and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support would you receive?

• Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
• Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
• Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
• Local induction including assigning a person from the team who will be your main point of contact.
• Regular opportunities to meet and share best practice with other caseworkers.
• Range of support from central and regional volunteer operations team.
• Reimbursement of out-of-pocket expenses
• Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.

What are we looking for?

• Friendly and approachable with good listening skills, patience, and a positive attitude.
• Good communication skills both written and verbally.
• Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
• Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
• Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
• Ability to keep within boundaries of the role with regards to friendship or giving advice
• Reliable, prompt and trustworthy.
• Access to public transport or a car to travel to appointments with clients.

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.

Minimum Age: 18

Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.

References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)

Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)

*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.

Link Age Southwark is a vibrant local charity providing support to over 800 older people in Southwark who are feeling lonely or isolated. Our vision is for friendly local communities where older people and those living with a diagnosis of dementia can thrive in their later years.

All our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around. 

By becoming a Digital Buddy, you’ll help bridge the digital divide, ensuring everyone can stay connected and navigate the digital world confidently. Are you able to support our service users and help build their digital skills with sessions at home on their mobile phones, tablets, or laptops? Our Digital Buddies provide up to six weekly home visits, each lasting 1-2 hours.

Some examples of what a Digital Buddy can assist with:

• Accessing online services
• Setting up a new digital device
• Mobile messaging
• Sending emails 
• Picture messaging
• Problem solving
• Staying safe online

No need to be a tech expert—support with the basics so our older friends can communicate and navigate their devices. Please note that our Digital Buddies are not able to support with online banking, advice on purchases, or fixing hardware.

Becoming a volunteer with Link Age Southwark is a fantastic opportunity to meet new people and get to know more about your local community.

We cover all reasonable expenses and we are happy to provide references for volunteers who have completed 6 months of volunteering with us.

Please note that all our volunteering opportunities are within the London Borough of Southwark, predominantly south of the borough - Camberwell, Peckham, Nunhead, Dulwich and around. 

Citizens Advice Barnet’s twin aims are to help people in our community resolve the problems they face and campaign to change the policies and practices which affect their lives. As a Research and Campaigns Volunteer, you will enable us to achieve the second aim, using the experience of the people we help to influence lasting change that makes a real difference to our community.

Duties include

• Supporting the Research and Campaigns Lead to identify opportunities to improve local policies and practices that affect people we help.
• Gathering evidence to support local and national campaigns.
• Undertaking research to build a campaign.
• Writing monthly updates for local councillors on what we're seeing in their ward.
• Writing up reports to present your research and recommendations.
• Researching and writing reports to raise awareness of local problems.
• Representing Citizens Advice Barnet at external meetings to campaign for change.
• Working with the Communications team to raise awareness of Research & Campaigns work.

Person Specification

No previous experience is required; this role would suit you if you have an interest in social policy, or would simply like to make a difference in our local community, and have the following skills and attributes:

• IT skills, especially Word and Excel at a basic level (sort, filter, basic formulas), and willingness and ability to learn to use our CRM to run reports.
• Strong research skills.
• High attention to detail.
• Analytical skills.
• Ability to work on own initiative.
• Excellent communication skills, both orally and in writing, with the ability to write clearly and persuasively.

The Programmes & Services department keeps our organisation running. Our team work directly with volunteers by offering them support.

Our Programmes & Services department is divided into four roles. Each of these roles reports to our Programmes & Services Manager. Our four roles are: 

• People Coordinator 

• Volunteer Engagement Coordinator 

• Referrals Coordinator 

• Training Coordinator 

Key tasks and responsibilities 

• Track the attendance of all volunteers. 

• Maintain friendly relationships with caseworkers. 

• Be the first point of contact for queries from volunteers and signpost to the relevant team/person. 

• Support the accessibility needs of volunteers attending in person or online. 

• Organise socials for the organisation. 

• Feedback volunteer experiences to the management team. 

• Support the People Coordinator to ensure the smooth onboarding and offboarding of volunteers. 

• In person attendance on Saturdays is compulsory but there is no expectation of remote work throughout week. 

The Safeguarding Helpline Volunteer will support our award-winning Safeguarding Helpline Team, helping us to offer a high-quality service to people in need of advice and support.

Our helpline takes over 8000 calls a year, with call volume increasing 25% each year. 75% of our calls are from people in crisis and 20% involve children at risk of harm. To help us maintain an efficient service, we need volunteers to help administer our calls, you would not be expected to give expert advice. This role is instrumental in helping us to work in a more efficient way and ensuring an excellent service is given to our customers.

Specific Responsibilities

• Answer incoming calls as a first point of contact.
• Open a referral and complete basic details about the caller, passing call to an appropriate team member.
• Open emails and transfer information to a referral, before passing on to an appropriate team member.
• Answering basic questions when taking a call.
• Assisting safeguarding team with general administration.

Person Specification

We are looking for someone who will not only suit the role, but who also fits our culture. Although this role does not require the volunteer to be a Christian, Thirtyone:eight are a Christian charity. 

Essential Personal Characteristics and Qualities:

• Honesty
• Integrity
• Openness
• Collaborative
• Solution-focused
• Learning
• Creative
• Fair
• Committed
• Passionate

Skills, Experience and Motivation:

• IT proficient and confident using different microsoft systems (all necessary training will be given though).
• Thorough approach to work and a good attention to detail.
• Ability to remain motivated during repetitive tasks.
• Understanding of the importance of confidentiality.
• Demonstrate an excellent level of customer service, care and empathy.

Please note that this position is not deemed to meet eligibility for an enhanced level DBS check. However, the post-holder will be expected to supply a self-declaration and a Basic Criminal Records Disclosure Certificate prior to commencement of employment as part of our Safer Recruitment Policy.

At a glance

Raise awareness and promote the work of The Maypole Project by attending local events and giving talks about the charity’s work.

What will I do?

• Deliver talks and presentations to local organisations and community groups e.g. WI, Round Table, Rotary, schools, multi-faith groups etc.
• Attend cheque presentations and officially thank donors for their support.
• Keep up to date with current work and projects at The Maypole Project.
• Encourage individuals, local organisations and groups to fundraise and/or volunteer on behalf of The Maypole Project.
• Co-ordinate information stands at local events on behalf of The Maypole Project, providing information on the charity’s work.
• Distribute leaflets and posters for local organisations and businesses to display.
• Full training will be given in this role and all materials, posters, leaflets etc. will be provided .

Time commitment

Specific times will be agreed depending on the volunteer’s availability. A willingness to work unsociable hours e.g. morning assemblies, early evening meetings and weekends would be appreciated.

Responsible to

Fundraising Manager      

Location

Out and about in your local community and surrounding area in South London and Kent.

What will I gain?

• Opportunity to meet a variety of new people
• Experience of marketing and fundraising in the charity sector
• Satisfaction from supporting our work with families with children with complex medical needs 
• Become part of a friendly staff and volunteer team at The Maypole Project

What skills will I need?

• A good communicator with an interest/experience in speaking to an audience
• Sociable, adaptable and reliable
• Confident in using IT/PowerPoint to demonstrate our services
• Enthusiastic and positive in your support of the work of The Maypole Project
• Able to use your own initiative and work in an independent and proactive manner
• Able to travel to different events and locations at different times 

About The Maypole Project

The Maypole Project provides a lifeline of support for children with complex medical needs and their whole family. We provide a range of support services to all members of the family from diagnosis through treatment and beyond.

Thanks for your interest in volunteering for The Maypole Project

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Make a meaningful impact by teaching tech skills to neurodiverse young people in a supportive, inclusive environment. Join Atypify's mission to transform lives through accessible digital education at The Autism Hub in North London.

About Us: Atypify is an innovative non-profit digital inclusion project that breaks down barriers to tech education. Founded by women with lived experience of neurodiversity, we create safe spaces where young people aged 14-25 can explore technology at their own pace. With a particular focus on young women and non binary individuals, our approach combines tech education with wellbeing support, ensuring every learner feels valued and understood.

The Role: We're looking for passionate tech-skilled volunteers to lead engaging 2-hour weekend sessions at The Autism Hub. You'll be joining a friendly, forward-thinking team dedicated to making tech education accessible to everyone. Whether you're experienced in web design, coding, cybersecurity, or app development, your knowledge could help shape the future of our learners.

What You'll Do: • Deliver interactive tech workshops to small groups • Create an inclusive learning environment where everyone feels welcome • Share your tech knowledge in an accessible, engaging way • Help build confidence in our young learners • Be part of a supportive community making real change

What We Offer: • Meaningful volunteer experience in inclusive tech education • Supportive team environment • Opportunity to make a real difference in young people's lives • Professional development opportunities • Chance to enhance your teaching and mentoring skills

Location and Commitment: • The Autism Hub, North London • 2-hour sessions on Saturdays or Sundays • Flexible scheduling to suit your availability • DBS check required if joining on a long term basis (we'll support with this) • Full training and ongoing support provided

Join us in creating a more inclusive tech future where every young person has the opportunity to thrive in the digital world. Your expertise and patience could be the key that unlocks someone's potential in tech. 

Introduction

Do you care about the future of the countryside in North and East Yorkshire?  Do you have skills and experience in supporter development/fundraising that you could bring to our work?  CPRE North and East Yorkshire are looking for a Trustee and Supporter Development Lead to contribute to our important work protecting our beautiful local countryside and green spaces.

Who we are

CPRE campaigns nationally and locally for positive solutions which safeguard the long-term future of our precious countryside. At national level, the charity produces in-depth research and sound arguments to press government, Parliament and other decision-makers to support our countryside, be it national landscapes or simply much loved local green spaces, through policies which ensure:

- The right development in the right place

- Active support to improve biodiversity and 

- Countryside protection from climate change impacts and contribution to climate change solutions.

Here in North and East Yorkshire, the largest of the CPRE regions (6,900 square miles!), we have a successful track record of enabling residents and community groups to help shape development in ways that enrich the countryside around them. We also use our planning expertise to proactively campaign for local authority planning policies that safeguard and enhance our beautiful and varied landscapes.

The role

Our small but energetic team of volunteer Trustees enable people to protect the countryside they love and enjoy the benefits it brings wherever they live.  But with your support we can do even more! 

In joining us as a Trustee on the Board you’ll have a general role in developing the charity in line with our strategy and, together with other Trustees, ensuring compliance with Charity Commission and other legal and governance regulations.  However additionally as our Lead for Supporter Development you will use your specialist knowledge to inform and guide the Trustee Board in this area and coordinate and drive forward related activities to meet agreed aims.   As part of this remit, you will also oversee the recruitment of a Communications and Supporter Care Officer (a brand new role) and have ongoing responsibility for communicating organisational requirements and providing feedback to the individual once engaged.

+Trustees initially serve a three-year term and may serve up to six years in total. 

What we need and what’s in it for you

You don’t need to have prior Trustee experience but we are looking for applicants with manager/senior level expertise in Supporter Development/Fundraising.  By volunteering with us you’ll be using what you know to help find positive solutions for the major issues facing the countryside and the environment as well as being part of a group of people who share your passion for the countryside.  Our friendly team will provide you with initial training and support to develop in your role. You’ll gain valuable skills and experience in charity governance and leadership.  Further information on role responsibilities and our skill requirements are provided in the supplementary documents available on our application website CPRENEY. 

Barefoot and Free is a small UK-based charity that gifts unforgettable staycations to families with neurodivergent children or children affected by trauma.

We are seeking creative and committed Volunteer Social Media Designers to help us share our story and grow our online presence.

This is a remote volunteer role ideal for someone looking to use their design skills and social media knowledge to make a meaningful impact.

Role Overview
As a Volunteer Social Media Designer at Barefoot and Free, you will be responsible for creating engaging visual content for our social media platforms. You will work closely with the team to develop visuals that reflect our mission values and ongoing projects.

Key Responsibilities

• Design social media content for use on platforms such as Instagram, Facebook, X and LinkedIn
• Help maintain a consistent visual identity across all content
• Support campaigns events and awareness days with tailored designs
• Edit photos and create simple animations or videos where appropriate
• Collaborate with other volunteers to schedule and publish content

What You’ll Bring

• Proven commercial experience with Adobe Creative Suite, Canva or similar design tools
• A background in design, marketing or content creation (relevant qualifications are a bonus but not essential)
• A good understanding of visual storytelling and social media trends
• Creativity, attention to detail and the ability to work to a brief
• Strong communication skills and the ability to work independently
• A passion for charitable work and a willingness to contribute time and skills

Time Commitment
This is a flexible remote role. We ask for a commitment of 2 to 5 hours per week. We are happy to work around your availability.

What You’ll Gain

• A chance to use your skills for a good cause
• Experience working in the charity sector
• Portfolio development and references on request
• Being part of a friendly supportive team making a difference

To apply please send a recent C.V along with a short note about yourself & with samples of your design work or a portfolio 
We look forward to hearing from you.

Would you like to work at the frontline of suicide prevention? 

At our sanctuary (Finsbury Park, North London) for those in suicidal crisis, we offer a potentially transformative experience with a once-only 4-night stay at our non-medical, family-style house. Through respite, time and space for reflection and compassionate and nurturing care, our Volunteer Befrienders and Lead Befrienders support an opportunity for the revival of hope and resilience.  

Volunteer Befrienders are key to Maytree and work alongside Lead Befrieders to provide an open and containing space for people who are feeling suicidal. Befriending is as its sounds: sitting alongside our guests as a compassionate, confidential, and non-judgemental friend. Through active listening and human warmth our volunteers enable our guests to explore their feelings and their options in their own way and in their own time. This face-to-face support is not therapy; it is about being calm and committed and not afraid of difficult subjects, including suicide.  

About Crisis

Crisis is the national charity for people experiencing homelessness. We believe everyone should have somewhere safe and warm to call home and are committed to ending homelessness. Every year we work side by side with thousands of people from all sections of our communities to help them rebuild their lives and leave homelessness behind for good.

You will contribute to ending homelessness by...

Helping us better respond to the needs of the people accessing our services. You know your community better than we do - by identifying and creating connections with a network of Eritrean organisations and community groups, such as churches and support groups, we’ll be better able to support Eritrean people who are experiencing homelessness or who are at imminent risk of becoming homeless.

Timings

Flexible, but approx. 7 hours per week – this may include evenings and/or weekends depending on the availability of community groups/organisations.

Location

Skylight London, 50 Commercial St, London E1 6LT and remote/community-based .

Responsible to

Eritrean Community Connection Volunteer Supervisor.

Core tasks

• With the Volunteer Supervisor, hold focus groups with Crisis members to identify potential contacts within Eritrean community groups and increase our knowledge and cultural awareness of the Eritrean community
• Proactively source and arrange meetings with different Eritrean community groups to:

1. Help link these organisations with Crisis so that information can be shared about the realities of homelessness in London and the work of Crisis Skylight
2. Gain valuable knowledge about cultural sensitivities so that we can improve staff awareness and better support people from the Eritrean community

Who we are looking for

To be successful in this role we’re looking for someone who:

• Is fluent in English and Tigrinya and/or Amharic and can translate and interpret between them
• Is knowledgeable about the culture and practices in the countries where Tigrinya/ Amharic are spoken
• Has the confidence and motivation to source opportunities to link with Eritrean organisations and community groups and represent Crisis independently
• Has excellent communication skills and is confident networking and talking to new people
• Has good IT skills with the ability to use email and the internet proficiently
• Is organised and reliable, non-judgemental, patient and friendly
• Is passionate about ending and preventing homelessness for people from the Eritrean community
• Understands the importance of adhering to policies and processes, including confidentiality, safeguarding, data protection and professional boundaries
• Is able to commit to the role for 6 months

What you will gain

Engaging your community with a cause you are passionate about is an incredibly rewarding experience. It is a good way to affect change at a local level, improve services and inspire others to consider how they too can take action to end homelessness.

• This is a new volunteering role, which you have the unique opportunity to help develop
• Opportunities to learn about the causes and effects of homelessness and how to engage others in the conversation
• Networking experience for a national organisation including public speaking and relationship management
• The opportunity to share your existing or develop new skills in a friendly and supportive environment
• Regular meetings to discuss how your volunteering is going and what other opportunities and training may be available to you
• Being part of a wide network of staff, volunteers and supporters all working together to end homelessness
• A reference for volunteering at a national organisation

Additional information

• Following a successful interview and references, completion of essential e-learning and training is required before starting the role
• A Crisis IT account will be issued for the role and must be used for all communications and record keeping connected with the role
• Out of pocket travel expenses and meal allowance will be reimbursed in line with our expenses policy
• We encourage people from all backgrounds to apply and particularly welcome Black, Asian and Minority Ethnic, LGBTQ+, disabled and male applicants as well as those with lived experience of homelessness as these are currently under-represented groups in our volunteer pool

Applications will be considered as they're received so we encourage you to apply as soon as possible.

Refettorio Felix is a community kitchen with an open-door policy in the Earl's Court area. We provide a safe haven and a warm, welcoming atmosphere for those facing homelessness and financial crises.

Using surplus food ingredients, our kitchen freshly prepares a three-course lunch for up to 140 people per weekday. We are looking for friendly and dedicated volunteers to support us in our mission to provide fresh and nutritious meals to our guests.

Your support will have a meaningful impact on the quality of lives of the most vulnerable members of the community. From trained and experienced Chefs to keen home cooks, we would love to hear from you!

Role: Welcome volunteer

Team: Tooting Hub – CARAS ESOL (Youth/Adult)

Supervised by: Team Project Coordinator

Location: Tooting Hub site

Activity times: Monday or Wednesday

Time commitment: 2 hour shifts on a rolling basis.

We ask that volunteers commit for a minimum of 4 months

About CARAS:

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives.

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work:

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests.

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society.

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.

About the Role:

We are currently recruiting a team of volunteers to join our new Welcome team at Tooting Hub. This is a new role. Welcome volunteers will provide a friendly face to existing community members attending our regular projects. They will also be the important ‘face of CARAS and our welcome at the door’ to people attending projects for the first time, to visitors and to people dropping in unannounced to enquire about CARAS’s service. Volunteers will meet and greet, and ensure all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting. There will be an administrative element to the role (updating registers and emailing enquiries to CARAS staff, for example).

Who will you be?

We work hard to ensure our services feel welcoming and inclusive. It is important that this new team is representative of our diverse local and internal CARAS community. Whether you are new to volunteering with CARAS or are a regular volunteer looking to vary your role or a community member wanting to develop some leadership skills or volunteering experience, this might be the exact project for you.

Volunteer Tasks and Responsibilities: 

· Signing up to a shift/s on the Tooting HUB welcome team rota

· Able to be at Tooting Hub in person to complete agreed shifts

· Welcoming staff, volunteers, existing and potential new community members and visitors

· Ensuring all visitors are responded to appropriately and introduced to the relevant member of staff, activity, project, or meeting

· Ensuring everyone completes the onsite register on arrival to comply with safeguarding, health and safety and fire evacuation policies

· Taking agreed initial intake information for new / drop in visitors wanting to attend a taster activity

· Conducting induction tours of the building and introductions to facilities, key staff, and partners

Requirements (all experience can be from paid or voluntary roles): 

Essential: 

· A calm, friendly, kind, and patient approach

· Happy and confident to meet new people and put them at their ease

· Excellent communication skills, especially with people with varying levels of English

· To be non-judgemental and able to engage with people from diverse backgrounds

· Confidence in using one’s own judgement to follow agreed policy

· Good IT admin skills in using Microsoft office, outlook, Google search, online forms etc

· A commitment to confidentiality and data protection

· Punctual and reliable

· To be able to volunteer on Mondays or Wednesdays for a minimum of four months

Desirable:

· Lived experience of seeking sanctuary and/ or the UK immigration system.

· Personal experience of working with people seeking asylum.

· Proficiency in one or more of the following community languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese.

We will prioritise applicants with lived experience of the asylum process.

Benefits to Volunteering:

· Learn about issues relating to refugees and people seeking asylum.

· Work as part of a friendly, welcoming team.

· Develop your skills and competencies.

· Be able to access relevant training, including safeguarding training.

· Obtain a reference from us relating to your placement after 3 months’ regular volunteering

· All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. *

· You will also receive training and support relevant to your specific role.