The Kids Network is looking for the next process loving, team player to join our growing team to transform the lives of little Londoners through slick and efficient operation management.              

About the role

35 hours per week (5 days pw)

Mostly home based with 1 day a month in office, with optional extra days. 

We can be flexible for the right candidate

This new and exciting role  will take the lead in identifying and developing systems, processes and policies to help us be the most effective we can in supporting children to live the lives they deserve. Whist developing new plans this post is both an operational and strategic role offering space to grow and develop with the organisation.

We are not expecting our ideal candidate to know everything about this role right away, we do expect professionalism, a high level of organisation, an ability to lead projects and a willingness to learn, to approach the role with positivity, whilst not being afraid to ask for guidance to help them grow within this fantastic opportunity.

Key Responsibilities

Operational Leadership

• Provide staff with professional leadership and expertise, keeping up to date with relevant professional developments, technical and legal information and best practice
• Build a strong working relationship with the CEO, COO and board of trustees,
• Take an organisational lead role in contract compliance,
• Take an organisational lead role in HR and Operational policies & procedures and the implementation of these across The Kids Network,
• Manage a range of contracts and service level agreements and negotiate agreements to cover new activities,
• Ensure that complaints and incidents are recorded and dealt with fairly and efficiently,
• Manage the organisational risk register, working with the SLT and appointed trustee to ensure its accuracy.

Quality and Compliance

• Ensure that all data is collected, collated, and submitted in line with our data protection policy, GDPR, annual contracts and funders requirements,
• Work collaboratively to obtain London Youth's Bronze Quality Mark to achieve sector level quality assurance.

Financial Management

• Liaise with the SLT in the preparation and management of budgets,
• To monitor project income and expenditure and to ensure that budget holders manage their budgets in line with The Kids Network’s financial policy and procedures,
• Work with the CEO, COO  and Beehive (external finance department) to manage staff salaries and NEST pension contributions and employment legalities and follow our financial processes
• To produce financial project reports/budgets for CEO,  and Fundraising Team as and when required.  

HR

• Lead on key organisational polices, reviewing and formulate and ensure wide consultations in line with our policy tracker and People and Safeguarding board sub-committee,

• Induct and support and appraise Incoming staff members to the organisation,
• Offboard outgoing staff members,
• Develop and deliver four staff training days per annum in identified operational areas of day-to-day work (e.g. First Aid, Safeguarding etc),
• Co-design, develop and implement an organisation wide wellbeing strategy,
• Organise exciting and inventive staff & volunteer team building and social events.

IT and systems management

• Lead the development of our CRM system, Salesforce, becoming the organisation champion providing training sessions where required,
• Own the Information Management of the organisation in line with GDPR, ensuring access restrictions, and timely filing of data,
• Manage our external contractor to ensure TKN equipment Is secure and up to date In line with policy.

Health & Safety

• Undertake regular Health & Safety inspections in line with our policies and procedures,
• Ensure Health and Safety policy and procedures are up to date,
• Carry out Risk Assessments of all facilities, employees, volunteers and for all activities,
• Advise CEO, COO and Trustees of any urgent health and safety issues.

Other

• Undertake the role of Company Secretary, ensuring that TKN complies with all relevant regulatory and legal requirements, including the Charity Commission; and organising Board meetings,
• Manage our procurement and tender process and contracts,
• Lead on the organisations office needs,
• Co-ordinate and take part in staff meeting and discussion days,
• Perform any other duties consistent with the role.

About you

We are looking for a positive creative thinker with a problem solving attitude. Our ideal person loves a challenge and finds innovative solutions to problems and thrives on encouraging and supporting others to do the same. They will have at least 2 years’ experience In operations and a sound track-record of Operations Management.

They are a skilled communicator, presenter, and relationship builder with an understanding of contract compliance and financial management. They are also highly organised and have a plethora of administration skills together with a talent for working in partnership at an operational & strategic level.

Personal Specification

• At least 2 years Operations /or HR management experience
• Project management experience
• Excellent written, spoken and IT communication skills (especially with MS Office and CRM systems)
• Knowledge of HR and Operational policies & regulations
• Experience of financial management including setting & managing budgets
• Experience in organising external and work-based training for individuals and staff teams
• Experience of health and safety procedures and writing risk assessments
• Experience of safeguarding policies, procedures and management
• A proven ability to engage positively and professionally with people at all levels
• Have an energetic, engaging and positive can-do attitude
• Ability to use your own initiative and work to an agreed action plan
• Have a flexible and collaborative approach to work.
• Knowledge of General Data Protection Regulations (GDPR)
• Demonstrate patience and an ability to be positive and supportive in the workplace

To apply please send your CV and no more than two page covers letter as to why you are right for this role and why you want to join The Kids Network to our Founder, Sarah Woodcock. We will be interviewing w/c 29th November for a January 2022  start.

The Kids Network is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to apply for an enhanced DBS check.

Lead the department’s work in digital business applications, integrations and data, particularly those relating to the CRM ecosystem, Web engagement and Business Intelligence

Role: Digital Platforms and Data Manager

Reports to: Head of Digital Platforms, Data and Technology

Direct reports: None

Salary: c.£35,000-£40,000, commensurate with experience

Contract: Permanent, full time

Location: Hybrid, 50% London, 50% home with occasional travel to the Society’s Bath office

Purpose of the role

Lead the department’s work in digital business applications, integrations and data, particularly those relating to the CRM ecosystem, Web engagement and Business Intelligence

Be the first point of contact for users on all Data and Platform issues, and to work with the Head of Department to provide 1st / 2nd line user support for all user activity in the department. Solving and routing incidents to relevant 3rd parties where appropriate

Provide cover and support for the Department Head’s technical duties, and deputise in all areas during holidays

Responsibilities

CRM, Web and Business Intelligence systems (At least 50% of time)

• To be the lead technical point of contact for the management and day to day operations of the Society’s Microsoft Dynamics Solution, Website and online portal MyGSL, working with business users to understand their needs and provide improved solutions.
• To administer, develop and integrate the CRM system and Web Content Platform (technology TBA), in partnership with the 3rd party suppliers
• Maintain the Society’s databases, and the Power BI reporting/insight tools to access them
• Monitor database performance, implement changes when required
• To work in GSL projects and with business functions to develop long term plans for Marketing, Fundraising and a range of online systems such as education
• Provide proactive and reactive data management support and training to users
• Determine, enforce and document database policies, procedures and standards
• Define a set of Standard use Reports and provide user training on creating their own reports
• Configure user access and determine the correct levels of access required for each user. Apply the correct software client license to the user.
• Minimise downtime and manage parameters to provide fast query responses
• Perform tests and evaluations regularly to ensure data security, privacy and integrity
• Regular deduplication of data to ensure data integrity

• Technology Duties
  Provide 1st line and 2nd line support of the society’s staff on general IT queries and escalate to 3rd parties where appropriate
• Supporting remote workers
• Provide support in Workplace, Identity Systems, Policy and Training, Infrastructure and Security
  Occasional builds of new hardware for staff use
• Working with our events team to maintain Audio Visual equipment in our meeting spaces
  Deputise for the Head of IT during times of absence
• Undertake other reasonable duties in accordance with the grading of the post as requested by the Head of Department

Person specification

Essential Criteria

• Experience administering and developing CRM, Web and Business Intelligence solutions, ideally including Dynamics and Power BI, with a strong desire to work is a small, fast-paced technology department where the variety of work will be wide
• Experience managing end users’ expectations, operational priorities and delivering ad-hoc training
• Some technical knowledge and experience working with end user technology, infrastructure and the Office365 suite of applications including SharePoint /Teams.
• Experience working with 3rd party suppliers to resolve operational issues and co-developing solutions for users
• A flexible and customer-focussed approach to all work, with a strong desire to learn new skills and continuously improve the services offered

Desirable Criteria

• Certifications/Qualifications in the Microsoft Dynamics
• Experience working in Not-For-Profit, membership or publishing environments
• Exposure to Microsoft Azure, and securing Microsoft environments
• Developing end user policies in areas such as acceptable use and best practice
• Experience delivering occasional presentations directly to end users

How to apply

To apply for this position, please forward a copy of your CV together with a cover letter. Please ensure that your cover letter fully addresses the appointment criteria in the person specification.

First round interviews will take place remotely, and final round interviews will take place at our premises in Burlington House, London. Please let us know if you will require any special provisions to be made should you be called for an interview.

As part of our inclusive recruitment initiative we have introduced the concept of blind recruiting in order to evaluate applicants solely on their skills and experience. With this in mind, we encourage you to:

Anonymise your application by stating only your initials in your CV and cover letter.

State your initials only in the subject line when sending your application.

Ensure that you have included your contact number, as well as dates when you will not be available or might have difficulty with the indicative timetable.

All applicants must have the right to work in the UK.

The Society is an equal opportunities employer. The post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.

RECRUITMENT TIMETABLE

Closing date for applications: Sunday 14 November 2021

Interviews: mid-late November 2021

Job starts: We hope to fill the role as early as possible

These dates may be subject to change.

Prospectus is delighted to be working with The Health Foundation to recruit a IT Project Manager to lead the management and delivery of a variety of improvement system and process implementations as identified in the organisation's strategy and business plan.

The Health Foundation is currently engaged in a large change portfolio of programmes and projects, the scope of this work will include implementing new technology, changes to their organisational design and business processes and all involve an element of culture and behaviour change.

Please note this role is offered on a hybrid basis where you will be expected to be in the London office (Blackfriars) 3 days a week.

Key responsibilities for this role include developing and maintaining project management plans with the appropriate level of detail to ensure the tasks and milestones within the project can be accurately tracked. You will also identify risks, issues and timeline clashes and managed them effectively, develop stakeholder management and communications plans, and manage all project governance and documentation, ensure meetings, actions and decisions are managed and documented appropriately.

To be successful as an IT Project Manager you will have previously managed projects for digital transformation or organisational change. You will have a proven ability and track record of delivering projects on time / on budget to tight timescales using project management processes and tools including risk management, benefits management, financial management and quality assurance. Having sound judgement, excellent relationship-building skills and the ability to manage multiple complex and completing deadlines is also vital.

As a specialist Recruitment Practice we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV, cover letters are not required for this role. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further.

One of our charity clients is replacing their current CRM with MS Dynamics. The scoping and discovery has been done and they are now looking for an IT project manager to help their Partner implement Dynamics and bring it into BAU. You will also get involved in other infrastructure projects.

Your will need to be able to do the following -

• Effectively engage with and manage stakeholder relationships across the organisation
• Provide clear direction and management to external suppliers and providers, ensuring project is delivered on time and on budget
• Ensure budgets are continually monitored and managed
• Analyse business activities to understand dependencies, outputs outcomes and deliverables ac
• Capture requirements and ensure production of accurate, consistent, and timely plans, reports, and Management Information to all stakeholders
• Manage UAT and transition of MS Dynamics to BAU
• Work closely with ICT teams, managed service providers to migrate from on premises solutions to cloud based products or SAAS i
• Help to establish and a team culture of data-driven decision-making, continuous improvement, and operational discipline
• Maintain and review lessons from RAIDL across all portfolio of system change

Skills and requirements required -

• Significant experience of managing IT projects including but not limited to, CRM.
• Experience managing complex data and projects with integration/interfaces to be managed simultaneously
• Proven track record of delivering large scale changes to user experience, CRM system and other core applications
• Responsible for implementation of major CRM system change initiatives and projects into the organisation, being accountable for the quality, coordination, and implementation of the agreed deliverables to time, cost, and quality standards
• Understanding of cyber security, data compliance, GDPR and governance
• A confident communicator who can build, maintain, and influence senior stakeholder relationships as well as producing a culture of user engagement to design key attributes of systems
• Working knowledge of AGILE principles

Professional/Qualifications/Experience

• PRINCE2 Practitioner or equivalent
• Working knowledge of SQL /SRSS & CRM systems

You will be expected to attend meetings once or twice per month but can be based at home.

Are you an immediately available IT helpdesk assistant?

As the IT Helpdesk Assistant you will provide a high level of 1st/2nd line IT Support within this charity’s IT Department based in London. As IT Helpdesk Support, you will be the first point of contact for all users via telephone and face to face in the London office, and in conjunction with the service desk management system and Outlook email will respond and within an agreed SLA. You will also be responsible for assisting the wider IT Helpdesk function providing remote support to users nationally and also when working from home. You will work closely with the IT Helpdesk Manager and your role will include but not be exclusive to:

• Delivering a high level of technical support on a range of technologies.
• Demonstrating a hands-on attitude to troubleshooting hardware and application specific issues
• Responding appropriately to, and effectively resolving or escalating user incidents or queries within strict SLA and KPI timeframes (first response and resolution)
• Taking ownership of requests assigned to you and manage them through to resolution

There is an expectation that the role will be office based, located in Barbican, Bastwick Street. Please consider your commute before applying for this role.

If you would like to be considered for this role, then please apply with a Word copy of your CV.

About The Role

Permanent
Hours: 35hrs p/w
Days: Monday - Friday with remote working option
Location: 175 St John Street Farringdon, London, EC1V 4L

Place2Be are recruiting an IT Infrastructure Officer to join their wonderful IT Team. 

In your new role as our new IT Infrastructure Officer, you'll provide “hands on” 3rd line support to the IT team for Place2Be office 365/azure laptops and mobile phone environment.

You'll be the “go to” person to provide Infrastructure support and configuration for applications and systems provided by Place2Be.

As the successful post-holder you will support the IT operations manager in managing and securing  the digital certificate and domain registrations used by Place2Be. 

If this is a specific area of interest, please ensure you submit an application making sure you address all the essential criteria set out within the person specification on the JD.

What will I be responsible for, you will:

• deploy changes, updates patches, new applications to the Place2Be IT Infrastructure
• produce regular reports and dashboards on the overalls state of Place2Be office365/Azure Laptop and mobile phone estate
• provide 3rd line support to the office365/Azure/Intune environment. 
• ensure connections between systems and devices is secure using HTTPS and VPN’s
• oversee, develop and maintain the Cloud Threat Protections Management System (MicroSoft ATP) through configuration and implementation of conditional access policies

Diversity and Inclusion

Place2Be is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are particularly interested in attracting applications from Black, Asian, and Minority Ethnic backgrounds.

Additionally, for our clinical roles we are particularly keen in attracting male candidates to reflect the diversity of the partner schools and communities we work in. 

All successful applicants to clinical roles will be asked to undertake an Enhanced Disclosure from the DBS/PVG.

About You

The successful candidate will have

• a Computer Science degree (or equivalent experience and knowledge)
• MS Certification in Office 365/Azure
• previous experience with Enterprise Administration of Office 365/Azure Active Directory/Intune
• high standard of general IT/office systems skills and knowledge, particularly Microsoft Office applications (including in depth experience of Excel, Outlook and Word, Visio)
• experience setting up secure networks using VPN’s HTTPs,  Digital Certificates, firewall and Wireless Access Points
• Good interpersonal and communication skills with people at different levels 
• previous management and configuration of critical internet system components, DNS, Dig Cert, API string

Interview dates: Thursday 04th November 2021 ZOOM Video Interview
 

In return we offer you a range of fantastic benefits including:

• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance, 4x Annual Salary
• Employee Assistance Programme
• Mobile Phone Discounts (EE Network)
• Cycle purchase and season ticket loan schemes
• Extended Maternity/Paternity Pay

If you share our core values of perseverance, integrity, compassion and creativity and have the counselling skills and patience to support some of the UK’s most vulnerable young people and families, we would love you to join us. It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping to give young people a brighter future.
 
To apply or to view/download the full Job Description and Person Specification, please visit our website for further details.

This is an exciting opportunity to join the IT team in a high-profile role, reporting to the Head of IT. The successful candidate will have strong IT service delivery experience and ITIL knowledge that will enable them to ensure the successful delivery of the IT service and lead on quality improvements. The role will provide oversight of all staff and suppliers that contribute directly to the provision of support and will be responsible for incident and problem management, change management, request fulfilment, asset management, purchasing, monitoring and reporting.

IT Service Delivery Manager Responsibilities:

You will use subject matter knowledge of all areas of IT service delivery to inform processes and activities across the full breadth of Infrastructure and applications. This includes ensuring the effective introduction of new technologies and solutions as a number of technology modernisation projects move into production.

You will be responsible for the performance of key suppliers including the primary managed service provider, building and maintaining effective relationships.

IT Service Delivery Manager Requirements:

We are looking for an experienced, enthusiastic, proactive, and well-organised service delivery specialist who can hit the ground running. You will understand the necessary components of a high-quality IT service and have extensive experience leading a successful service management function. You must have the ability to manage a broad set of activities, with excellent attention to detail and work autonomously to move the service forward.

You will use your subject matter expertise to develop and manage service improvement initiatives, championing and embedding an ITIL-based approach in a fast-paced and busy environment.

An excellent written and verbal communicator, you will possess the ability to motivate team members and build individual and collective skills to create a highly functioning IT operations team. You will build engagement across all areas of the business to champion technology, understand needs and ensure effective and timely communications.

You will bring experience working effectively in partnership with suppliers, including in a hybrid onshore/offshore managed services and SIAM model.

If you are interested in an exciting new challenge, then we would love you to be part of our team!

About Alzheimer’s Society:

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Position: IT Service Delivery Manager
Location: Home Worker (England, Wales and NI)
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £42,417 - £54,565 actual per annum (depending on skills and experience)

Closing date: 04 November 2021
Interview date: TBC

You may have experience of the following: IT Service Delivery, IT Operations Manager, IT Project Manager, Warehouse Management Systems, WMS, 3PL, Third Party Logistics, Supply Chain, IT Change Manager, Change Management, etc.

Ref: 103 975

Salary: up to £45,000 pa
Location: Millbank, London
Reporting to: Head of Business Solutions
Hours: 36 hours per week
Contract: Permanent
Post: Technical Project Manager

Morgan Law are proud to be partnering with Tate to recruit this key role for their new Business Solutions Team. Tate’s Technology Department deliver operational, systems development and information management services to over 1,200 users internally across five sites, as well as supporting their website and platforms which are viewed and accessed across the world. They are looking for a Project Manager to deliver a varied number of projects including enhancements to current systems and replacing old ones. With the ability to influence and persuade; you will display technical knowledge by cutting through complexity to translate and apply this to solutions that support business change.

Main Activities and Responsibilities

• Manage projects across a multi-disciplinary team, helping to build a ‘delivery with high quality’ culture to analyse, design, and deliver project solutions and outcomes to meet the requirements of the project sponsor.
• Work with the Business Solutions Manager and the Senior Technical Project Manager to prioritise, resource and schedule projects effectively to meet the needs of the organisation.
• Communicate project progress on budget, time and resource using standard reports through governance groups, boards, and project teams.
• Communicate with other managers, developers, product managers, and technical support specialists on product issues.
• Establish good working relationships with stakeholders across the organisation to ensure the business requirements of your projects are met.
• Manage the project budget, the issues, risks, project change requests to ensure successful and on-time project delivery.
• Utilise project delivery methodologies to organise and facilitate development such as sprint planning, daily stand-up meetings, reviews, and retrospectives, tracking and communicating team progress and maintaining rolling release plans.
• Contract managing third party engagements and monitor service level agreements.
• Manage the transition of service to business as usual, including process documentation.

Person Specification

• Demonstrable knowledge and experience in project management and delivery using both agile and waterfall methodologies in an Information Systems environment; an agile or PRINCE2 project management certification is an advantage
• Knowledge and understanding of the importance of change management, process change, service transition and embedding benefits.
• Proven ability to build and maintain good working relationships with internal stakeholders across all levels of the organisation and within the technology-rich delivery functions.
• Ability to influence and persuade; being able to demonstrate technical knowledge whilst cutting through complexity to translate and apply this to solutions which are crucial to deliver business change.
• Experience in digital technology, such as example Enterprise and Desktop Applications, with a working knowledge of hosting platforms including cloud etc.
• All round general knowledge covering an IT department spectrum.

Our jobs are like our galleries, open to all

We need an enthusiastic all-rounder to join our vibrant membership organisation representing over 7,000 NHS general practitioners and teams in nearly 1,200 GP practices. Londonwide Local Medical Committees provides pan-London leadership and shared committee services for its members from its modern headquarters in Euston.

This is a particularly challenging and rewarding time to be working in ICT support, and we are seeking a corporate ICT professional to join a dynamic team who also have responsibility for communications, media and marketing. This role will work with a number of existing hardware, software and web-based systems, alongside deploying new ones and supporting colleagues to get the best out of the technology available to them.

You’ll need to be multi-talented to support the organisation’s corporate communications, marketing and ICT functions by balancing a varied workload, which includes:

• supporting the Communications and ICT Manager in providing an IT Helpdesk;
• providing IT solutions and support to the organisation;
• designing and producing high-quality communications;
• disseminating e-marking information via the Salesforce mass email system;
• supporting the development and maintenance of our new website;
• providing regular analytical reports on all communications channels;
• ensuring that the organisation’s views and programmes are effectively communicated.

To be successful, you will be able to apply skills ideally gained working in a communications or membership setting and/or from a relevant degree subject. Experience of web design, content management systems, design packages, MS Office 365 products, technical support (software) and data compliance would be an advantage.

In return, we offer a competitive salary plus employer contributions of 16% of salary into the group personal pension scheme. Other benefits include 25 days’ annual leave, regular home working and flexi time.

To apply for this position, please visit our website via the Apply button to view the job description and person specification for this role.

Closing date: 9am on Wednesday 10 November 2021; however, the post may close earlier if there are a very high number of responses.

Shortlisted candidates only will be contacted after close of applications.
Interviews will be via Zoom and are planned for Wednesday 17 November 2021. Please advise us in your cover letter if you are unavailable on this date.

We are working with this charity to recruit their new Finance Systems Manager. You will lead the Finance Systems Team and support both the Finance Systems Assistant manager and Finance Systems Assistant in their day to day management of finance systems.

Key Responsibilities

• Line manage the Finance Systems Assistant Manager
• Responsible for the management, support and training regarding the financial systems of all charities and finance databases
• Responsible for the training and support of all Finance staff when using any systems tool or process as well as to train, support and set up the 200+ organisational users across the group. With a high turnover this will involve the setting up of approximately 70 new staff accounts per year
• Develop and maintain all the required controls for a group of charities working across 5 continents
• Support the staff body in the process of setting up new suppliers. This requires coordinating efforts with the Legal, HR, IT, GDPR, Safeguarding and H&S departments as well as the Director of Professional Services and Procurement Group. • Maintain and continuously improve the tools which facilitate the payments of invoices, honorariums, gifts, grants, refunds and passthroughs
• Maintain and continuously improve the underlying SQL queries and tools which support the reporting system
• Work with the Technology Services department on a daily basis to maintain the systems and controls in place. Coordinate with them when system issues arise and collaboratively working together to find solutions.
• Facilitate group-wide communications and training for key finance events including the budget process
• Responsible for developing the technical skills in the Finance department as well as advising group wide on technical opportunities and developments.
• Responsible to manage and assure data integrity, and control access to sensitive information including salaries, roles, budget details and management accounts

Knowledge Areas

• Comprehensive knowledge of SQL and SQL Server Management studio, as well as how to connect these into various API’s and software solutions.
• Development level Knowledge of Power BI to generate reporting tools
• Development level knowledge of Power Apps and Power Automate
• Expert knowledge of Access Dimensions software
• Expert knowledge of Access AOI, FPA, and Access workspace
• Expert knowledge of Excel with the ability to create bridge solutions between various systems from scratch.
• Systems administrator knowledge for SharePoint to maintain and secure the 40+ Finance sites
• Basic knowledge of Charity VAT including business, non-business, out of scope, exempt and apportionment.
• Basic knowledge of how to calculate UK pay, taxation, pensions, salary sacrifice schemes, and UK tax coding
• Broad knowledge of Legal, H&S, HR, Insurance, Safeguarding and GDPR connected to the engagement of suppliers. Skills • Have strong analytical and numerical skills
• Demonstrate an ability to identify and react to emerging issues and find technical solutions
• Manage system risks on a day-to-day basis

Are you a strategic IT Consultant? Would you like to be involved in IT strategy implementation for a community focused charity?

- To look at available and emerging technologies that would benefit the charity, especially in terms of service user interaction, staff efficiency and value for money

- Ensuring that security measures are adequate for the foreseeable future, based on current best practice

- Look at ideas for cost savings

- Our workers meet with and run groups with children and young people, so technology that is accessible to these groups which still working with our existing case management system / SharePoint would need to be included

- Creation of an intranet using SharePoint - a place for company announcements, social interactions e.g. buy / sell page, social events

- Conducting a value for money analysis.

This project can be worked part time or full time - likely to last for 3-4 months.

If you would like to be considered then please apply by sending a Word copy of your CV.

At Tearfund, we're Christians passionate about ending poverty.

We're looking for an IT Projects Engineer to work within the IT Operations team in an exciting environment to support Tearfund's global mission.

As a technically skilled IT Engineer, you will manage projects and deliver high-quality, cost-effective technology solutions for Tearfund staff across the UK and overseas.

The core elements of the role are working collaboratively to define requirements, develop brilliant technology solutions, and support teams in such systems.

You will have a particular focus on IT Support generated projects, emphasising device management and automation of internal processes.

Do you like to fix systems and processes? You will develop and improve;

• A mixed Google Apps and Windows Server 2019 environment
• The scripted installation of applications and settings on desktop devices
• Integration of data using scripts and APIs, and manipulating data from sources including SQL and Spreadsheets.
• Understanding of the benefits and issues around Cloud-based applications
• Our Asset and Account monitoring systems in Google, AD, and cloud IT management systems.

Are you a clear thinker and innovator, with an understanding of technology and cross-cultural issues in a very demanding international relief environment? Then please do apply!

Applicants must be committed to Tearfund's Christian beliefs and motivated to serving those where the need is greatest.

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Survival International, the global movement for tribal peoples, is looking for a highly effective database manager who will also provide IT support. This is a crucial role in our organisation, offering the opportunity to use your technical skills in an international organisation, to help advance our cause of supporting human rights and making the world a better place.

You will serve as our primary Salesforce administrator, handling the day-to-day configuration, support, maintenance and improvement of our database for 35+ users. You will also run the IT support desk for our 45+ staff.

You should enjoy all aspects of database management and IT including support tickets and training users. You should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions. Most importantly, you must be a strong communicator and skilled at explaining technical processes for non-technical users.

Responsibilities

• Manage Salesforce users and licenses, including new user setup/deactivation, roles, profiles, permissions and public groups
• Carry out basic administrative functions and configuration changes in Salesforce, including (but not limited to): fields, page layouts, record types, custom settings, dashboards and reports
• Automate processes using Salesforce tools such as Workflow, Process Builder, approval processes, validation rules, and Nonprofit Success Pack features such as engagement plans and levels
• Handle system upgrades, seasonal releases and day-to-day maintenance of Salesforce, tracking system errors and running health checks
• Create and maintain a data management plan to ensure high quality data and to keep us within our data storage limits
• Handle data imports and create templates for users to provide data for upload
• Train users and grow our Salesforce skill set across the organization
• Maintain and improve our existing Salesforce manuals and document any customizations
• Help staff with general computer issues and Salesforce questions via support tickets
• Provision computers for new staff (installing apps, configuring desktop, enabling security settings etc.)
• Enroll staff onto various services such as Gsuite and Office365
• Manage users on our file server
• Troubleshoot and maintain our printers
• Document easy-to-follow I.T. processes for staff as part of growing a knowledge base
• Understand staff pain points and suggest appropriate processes or tools to make their workflows more efficient.
• Identify opportunities to streamline administration processes e.g. implement single sign on, automation tools.

Experience and skills

Required

• Strong Salesforce interest
• Ability to quickly master new technology
• An understanding of and desire to implement Salesforce best practice solutions
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
• A desire to serve the cause of Indigenous peoples’ rights

Preferred

NB: While we have a preference for candidates with the below skills and experience, we are willing to consider supporting an excellent candidate in developing their skills to reach these levels.

• Experience training users and writing training manuals
• Minimum two years of experience as a Salesforce administrator
• Salesforce Admin (ADM201 and ADM211) certified
• Experience with NPSP
• Experience with basic networking
• Experience managing GDPR and planning for security during system changes
• Apple desktop support (training will be provided for those coming from a Windows background)
• Troubleshooting general computer and peripheral issues
• Experience in the charity / non-profit sector
• Knowledge of any of Survival’s other working languages (Spanish, French, Portuguese, Italian, German, Hindi, Oriya) would be an advantage

Profile

• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
• Creative and analytical thinking, and strong problem-solving skills
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
• Ability to assess the impact of new requirements on Salesforce and other integrated systems
• Excellent relationship-building skills and ability to communicate with non-technical members of staff
• Ability to follow technical procedures

Hours of work

This job is offered as 21-28h per week (0.6-0.8 FTE, days/hours to be discussed). For the right candidate we would be prepared to consider other proposals.

Currently, many people on our team continue to work remotely. But you should be prepared to be travel to our London headquarters for some days of the week as we will (Covid-permitting) be returning to hybrid working at some point.

Why join our team?

When you join Survival International, you’re getting more than just a career: you’re gaining a unique opportunity to join one of the most exciting campaigning organizations around. It is not just a job. You will be working with an international team of passionate people who really care about human rights and want to change the status quo.

Being part of such a small (but growing!) team offers the opportunity for real variety in your day-to-day work and the development of your role. We hold a maintenance contract with our Salesforce development partners, which means you have the opportunity to turn to a knowledgeable team for support and to further your skillset.

We have generous annual leave (25 days plus bank holidays).

Equal opportunities

Survival is committed to building a diverse and inclusive workplace and actively welcomes applications from candidates of all backgrounds. We will not discriminate on the basis of any aspect of your identity.

An international Charity are currently recruiting an interim Business Analyst for 3-6 months to support a large scale Information Management System upgrade.

The Business Analyst role will predominately be working on a day to day basis with the Product Owner and the Project Manager, especially in terms of making sure that the correct key stakeholders are identified and engaged with, in order to enable the delivery the scope of work in an expedient manner.

Key responsibilities:

• Working with key stakeholders to understand and capture project requirements, develop processes and define accurate user stories that will support project teams to shape solution and service delivery
• Gathering and formulating the functional and non-functional requirements of business solutions and know how to communicate those to different stakeholders
• Supporting the data migration strategy from the old system to the new system
• Working with Subject Matter Experts to define workflows for the delivery of the new system
• Understanding and communicating the financial and operational impact of any changes

Experience & Skills required:

• Ability to understand core requirements and interpret them into the right context within the total solution
• Experience with delivering business cases, budgets and feasibility studies
• Previous experience of working as a Business Analyst on a system upgrade/replacement project
• Affinity with NGO/Charity and related processes is an advantage
• High-level stakeholder engagement and cross-organisational communication skills

This role is urgent and so the client is looking for the right candidate to start as soon as possible. If you are immediately available and have the relevant skills & experience, please apply with a copy of your CV.