It Systems Manager Jobs in City Of London, England
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.
As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with the responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team ensuring excellent IT service support to the organisation is a constant.
If you are an outward facing IT professional who is user and business focused wanting to contribute to our meaningful mission and can help deliver our ambitious strategy, we welcome your application.
What you will do:
- Lead the strategic development of the IT function.
- Provide leadership to the IT team, galvanising them around the goals.
- Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs.
- Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
- Ensure the IT team delivers excellent customer service.
- Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
- Develop, agree and manage the IT revenue and capital expenditure budgets.
What you will need:
- A strong understanding of enterprise technology solutions in a digital world.
- Skilled leader and staff manager, able to lead, motivate and develop a team.
- Experience of setting, agreeing and implementing a strategic plan.
- Effective interpersonal skills, with the ability to negotiate and influence.
- Strong analytical and evaluative skills.
- Ability to plan and prioritise a substantial programme of work.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.
We are seeking a Head of IT to lead the technical delivery in support of our IT strategy. This is a new role and will be our first standalone IT member of staff. You will shape the IT support and infrastructure for the charity, deliver an excellent day to day service, manage the relationship with our Managed Service Provider (MSP), take responsibility for cyber security and training and, alongside project teams, support the implementation of new technology to the service.
You will have strong people skills and be able to form effective working relationships with colleagues across the charity in order to deliver an excellent IT service. You will have a hands-on approach and enjoy working in partnership with a range of people. You will also have good knowledge and experience of IT infrastructure including Azure.
London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies.
The role is offered on a full time, permanent basis. LAA offers a hybrid working arrangement, with time spent at our offices and at home.
If you think this role is for you, apply today or contact us for an informal discussion.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
- Do you want to help build a world where everyone feels part of a community?
- Do you have a track record of business and operations in the third sector?
- Are you an inspiring and experienced senior manager?
If you answered yes to all of the above, this could be the role for you!
We’re looking for a part-time Senior Operations Manager with extensive operational, business, Health & Safety, IT and HR experience. A member of the Senior Management Team, this person will play a vital role in enabling Time & Talents to deliver our strategy, maintain best practice and develop robust long-term plans.
What we do
Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects.
T&T has grown substantially over the last 5 years, and we are in an exciting time for the charity. We are reviewing our long-term aims and changing local needs to ensure programme delivery continues our extensive track record of positive outcomes. We also need to review our current contracted provision and best practices in the charity’s business and operations.
We are strengthening our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us maintain best practice in our work.
The role
In this role, you’ll:
- Hold responsibility for T&T’s internal business and operations functions
- Motivate and manage the operations team
- Contribute to the wider organisation as a member of the Senior Management Team
- Act as Deputy Safeguarding Lead for the organisation
About you
You are passionate about the power of community to connect and support people. You have a track record in driving the excellent delivery of grant-funded community programmes in the third sector. You have demonstrable experience in charity finance, leadership and internal operations. You’re an emotionally resilient and experienced leader with a growth mindset and plenty of grit. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities.
About us
We are an energetic, experienced, and passionate team of 18, with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious and innovative organisation which has doubled its reach and impact in recent years.
This role is part-time, with flexibility for regular evening and occasional weekend working.
Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.
If you would like an informal chat about the job, please get in touch and we will be happy to speak with you.
The closing date is 09:00 Tuesday 28th May.
TO APPLY: All applications to be submitted online through CharityJob. Send a CV and a cover letter of no more than two sides of A4, explaining why you want the job and how your experience relates to the job description and person specification.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without a cover letter.
INTERVIEWS: First round interviews will take place on Thursday and Friday 12th and 13th June. Shortlisted candidates will be invited to a second interview on Thursday 20th June.
IMPORTANT: We’ll use cover letters to assess applications alongside CVs. Please ensure you take the time to include a well-written cover letter as detailed above. We won’t assess applications without a cover letter.
The client requests no contact from agencies or media sales.
Job Description – Senior Corporate Fundraising Manager – Account Management
Reporting to: Director of Fundraising
Location: London
Contract: Permanent
Hours: 35 Hours
Salary: £50,823-£53,498 (We normally offer a starting salary at the start of the range)
We welcome applications from all backgrounds.We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.
The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.
Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.
We are fortunate to benefit from the support of major retailers, the media, ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Our vision is of a UK where ‘No good food goes to waste’.
Our mission is to use surplus, fit-for consumption food to feed those who are vulnerable in the UK by supporting frontline charitable organisations that tackle the cause and not just the symptoms of poverty.
Our values run through everything we do and set out a clear framework for us to approach our work: passion, ambition, respect, collaboration, and focus.
The role
Main areas of responsibility
This is a key senior role within the Fundraising Directorate, collaborating closely with the Senior Corporate Manager – New Business the Fundraising Leadership Team to grow income and awareness from corporate sources.
The key focus of the role will be:
- Successfully lead the Corporate Partnerships account team to develop and deliver on our ambitious growth strategy across existing partnerships.
- Working collaboratively with the Senior Corporate Manager – New Business to deliver a seamless strategy, focussing on the transition of partners through business planning and maximising lifetime value.
- Being accountable for excellent stewardship and account growth plans specifically deepening of engagement to maximise ROI and longer term strategic partnerships.
- Using data, insight and innovation techniques to implement diversify income streams from existing partners.
- An active member of the Fundraising Leadership Team, managing key cross organisational projects on behalf of the whole fundraising directorate.
Responsibilities
- Lead a team to maximise immediate potential with existing partners and generate a more diverse portfolio of strategic and sustained income over time.
- Maintain oversight of our partnerships portfolio and pipeline and work with the Senior Corporate Manager – New Business to ensure a cohesive and collaborative transition of new partners into account management.
- Manage forecasting and expenditure for the Corporate Partnerships team providing updates, mitigation plans and horizon scanning for income opportunities. .
- Lead the team to develop and deliver cultivation and stewardship programmes for partners with clear growth targets
- Lead Corporate Fundraising representation across the organisation, to deliver projects and build new opportunities to help the FareShare deliver on its strategy.
- Establish effective and impactful relationships with current partners to ensure appropriate relationships are in place and effectively managed at all levels.
- Oversee account allocation across the team to maximise account growth and optimise return on investment.
- In collaboration with FareShare’s Operations Team ensure accurate monitoring and project progress on restricted funding.
- Provide inspiring and motivating leadership and coaching of direct line reports
- Work with the Senior Managers across fundraising to maximise cross selling opportunities, from employees to Major Donor prospects.
- Develop, monitor and maintain systems and processes including Salesforce database, financial accounting, account management plans, contracts and due diligence
- Work within legal and charity guidelines
- Manage and work within FareShare’s IT systems and data guidelines
- Undertake training and skills development and keep up to date with the changing requirements of the role
- Undertake other duties as required
- Lead the development of new corporate engagement and income generating opportunities to enhance partnerships, deepen relationships and provide value to the organisation.
In addition, you will be expected to:
- Work within legal and charity guidelines
- Manage and work within FareShare’s IT systems and data guidelines
- Undertake training and skills development and keep up to date with the changing requirements of the role
- Undertake other duties as required
Person Specification
Essential Criteria
- Demonstrable experience of delivering six-figure partnerships at scale in either a charity or commercial environment
- Experience of providing excellent relationship management and stewardship resulting in increased levels of financial support from partners
- Experience of managing multi-faceted strategic partnerships that deliver both financial and non-financial impact to an organisation
- Experience of using data and insight to inform business planning and decision making
- Ability to develop strategy and translate into an operational delivery plan
- Experience of leading a team and people management
- Target driven, proactive and creative in meeting the needs of complex multi-faceted partners
- Excellent communication and interpersonal skills, with the ability influence and negotiate at all levels internally and externally
- Excellent written and verbal communication skills with the ability to convey complex and compelling funding proposals
- Exceptional project management skills, capable of leading the delivery of multiple complex projects on time and to budget
- Proven experience of financial forecasting and managing financial risks and opportunities
- Experience of working in a third sector environment
- Evidence of an up to date understanding of charity legislation, best practice and regulatory requirements, including large scale CRM campaigns
Competencies and behaviours
- A commitment to Equal Opportunities
- An understanding of, and sympathy with FareShare’s mission
- Flexibility of approach and ability to work in a team and across other internal teams.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
We're looking for an IT Project Manager to join our Data and IT team. The IT Project Manager will oversee the planning, implementation and tracking of assigned IT projects within the charity. You'll be responsible for managing the project team, ensuring projects are completed on time, within budget and meet quality standards. You'll serve as a liaison between various stakeholders, including clients, internal teams and vendors, to ensure effective communication and collaboration throughout the project lifecycle. You'll also identify and mitigate risks, resolve issues and provide regular progress reports to stakeholders.
Safeguarding
Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Closing date: Rolling – we'll be reviewing applications as they're received.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IT Manager
Hybrid (within the UK), with access to our London and Edinburgh Offices
About Us
The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges. We are based in London and work on five continents with some of the world’s most vulnerable people to strengthen their voice in the decision-making arenas that affect them. With more than 170 members of staff working with associates and partners around the world, IIED has been at the forefront of evidence-based policymaking in sustainable development for over 50 years.
The Operations Team comprises a number of functions within our organisation, including finance, people, compliance, governance, facilities and IT, and works cross-functionally to provide critical resource and a centre of expertise.
We are now seeking an IT Manager to join our Operations Team on a full-time, permanent basis.
The Benefits
- Salary of £54,438 - £67,692 per annum
- 25 days' annual leave per year. We are also closed between Christmas and New Year and this is additional paid holiday
- 7.5% employer's pension contributions to the IIED pension scheme
- A range of flexible working options for all employees after a qualifying period
- An employee protection scheme offering a flexible menu of benefits such as life insurance, spouse and partner life cover, critical illness and/or income protection cover
This is an exceptional opportunity for an experienced IT professional with leadership, strategic and cyber security experience to join our global organisation.
You will discover a varied role, where you will be at the forefront of protecting our vital research and data, whilst supporting people on a global basis to thrive through your expertise.
The Role
As an IT Manager, you will ensure our information technology infrastructure, systems, policies and applications are secure and reliable.
You will provide thought leadership regarding our IT systems, policies, and applications, alongside having oversight of IT risk management and the implementation of our IT strategy.
Spending the majority of your time managing our IT estate, you will also be involved in IT strategy and associated policies and risk management and business continuity activities. You will take the lead on IT training and awareness and undertake some system administration for our MS Dynamics system.
Additionally, you will:
- Manage our IT budget and equipment
- Review existing IT contracts for outsourced services
- Lead in the development, review and execution of our IT strategy
- Develop an annual work plan for implementation
- Identify, evaluate and mitigate IT risks
- Develop and implement existing IT risk management policies and procedures
- Devise and deliver comprehensive cyber security awareness training to staff
About You
To be considered as an IT Manager, you will need:
- Experience with business continuity planning and disaster recovery strategies
- Experience leading IT training programmes
- Experience presenting to colleagues and running training sessions
- Strong knowledge of cyber security practices and risk management frameworks
- Knowledge of data privacy laws
- Relevant qualifications and experience in information technology, computer science or a related field
The closing date for this role is 22nd May 2024.
IIED is a hybrid working organisation and you are likely to be working from home most of the time. As such, you will need a suitable place to work and a reliable, fast internet connection.
Please note we can only accept applications from those who have the permanent right to live and work in the UK.
Other organisations may call this role IT Operations Manager, IT Project Manager, IT Infrastructure Manager, IT Service Manager, IT Lead, or Head of IT.
The client requests no contact from agencies or media sales.
Administration and Systems Manager
£35k p.a.
Location: initially remote working but to be hybrid based in W/NW/SW London.
We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18. We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.
About Help
Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.
This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client.
The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.
About the job
The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.
Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20.
We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.
Key responsibilities
Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.
Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities.
Systems management.
Managing the impacts and interactions between processes and systems which can be complex and far reaching.
Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.
Information review, reporting and continuous improvement.
Create, review and report on operational data and use this information to solve potential problems or strengthen business performance.
Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date.
Stakeholder management
Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.
Quality of service
Ensure all queries and contacts are dealt with professionally, accurately and promptly.
Manage all aspects of the administrative tasks and process required.
The Candidate
Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.
Skills:
· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.
· Interpersonal, line management, coaching, and verbal and written communication skills.
· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.
· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous.
About you:
· Self-motivated and able to work on your own initiative.
· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.
· Excellent attention to detail, thorough and accurate.
· Proven track-record in high quality customer service skills, confident on the telephone.
· Quick to learn new systems and proficient with technology.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you have a serving attitude and are you passionate about IT? We are looking for an IT Support Specialist who enjoys helping our users across the globe with their technical support needs. As an IT Support Specialist, you will seek optimal user experience by handling and coordinating tickets, training users, and identifying possibilities for improvements. Our technical environment is standard Microsoft M365, Entra, D365, etc. combined with a mix of commercial security tools and custom applications. This position reports directly to the ODI IT Infra & Service Delivery Manager. Our ideal candidate will have excellent technical and communication skills, solid customer service experience, a strong sense of ownership, and a positive drive.
YOUR KEY RESPONSIBILITIES
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Monitor and triage incoming tickets (Freshservice ITSM tool), provide timely response to all issues, update internal customers on status, solicit additional information, if needed;
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Responsible for the full professional handling of customer questions, requests, and incidents and take measures when issues arise;
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Identify possibilities for structural improvements to increase the efficiency and effectiveness of our IT services, for example using PowerAutomate or similar;
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Training and advising individual users in secure and efficient use of IT systems;
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Act as a key first point of contact for UK staff
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Develop and update support documentation.
YOUR PROFILE
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A committed Christian with a passion for the Persecuted Church
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Experience in IT Support and a relevant degree or certification(s);
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A great sense of responsibility to solve problems quickly and sustainably;
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Able to understand the needs of users from various cultural backgrounds and respond to them in a service-oriented, clear and non-technical way;
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Proven ability to approach and analyze a technical problem and find an appropriate and workable solution;
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Has a good command of the English language;
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Coordination skills and able to work in a planned and structured way.
OUR OFFER
Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home and from the office and to have flexible working hours. Location preferably in the Netherlands (Harderwijk) or the UK (Witney), but various local and global locations will also be considered when they are near CET time zone.
*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an actively practising Christian who assents to our statement of faith.
Please apply by submitting your CV and Cover letter to Open Doors International’s HR team. We will assess applications on a rolling basis and will close the process if we fill the position, so early applications are encouraged.
The client requests no contact from agencies or media sales.
Digital & IT Manager
Salary: £47,840p.a.-£49,920p.a. (dependent on location)
We also offer 27 days of annual leave (pro-rated for hours worked) plus bank holidays and a birthday day off, 8% employer pension contributions, a core hour’s system of working and enhanced family friendly policies
Contract: Permanent
Hours: Full time, 37.5 hours per week
Location: Wigan or London (with hybrid working available) or remote based
Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.
As we’re moving forward we recognise that a diverse workforce yields the best results. We embrace all the different identities in the UK and we want our workforce to reflect that.
Environmental change is affecting us all and we want people from all backgrounds to be part of the solution and help us make the changes that cannot wait. It is for this reason that Keep Britain Tidy has flexible and supportive policies for all our staff, and welcomes applicants from all backgrounds.
This role is to manage and support the ongoing development of Keep Britain Tidy’s digital and IT infrastructure. Feeding into all digital engagement, digital strategy development, and outsourced supplier management. You will help us to deliver a strong secure digital future for Keep Britain Tidy.
All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. If you need any reasonable adjustments throughout the recruitment process, you just need to let us know.
If you are interested in this job and want to help us make a difference, please review a copy of the full job description.
After reading the application information, if you would love to work with us please apply via the link held.
As part of the application process you will need to answer 3 questions, submit your CV and complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.
Please submit your application before the closing date.
The deadline for applications is 09:00, Monday 20 May 2024.
Interviews will be held via Microsoft Teams on Wednesday 29 & Thursday 30 May 2024.
If you require an in person interview, please let us know.
We are readvertising this role after a previously unsuccessful recruitment campaign and we respectfully request no previous applicants.
We have signed the pledge to always #ShowTheSalary for the roles that we advertise.
We are proud winners of the Working Families’ Best Small Employer Award 2021
HOURS: 37.5 per week (Full Time)
LENGTH OF TENURE: Permanent
LOCATION: Clapham (on-site with some remote work and travel to local sites)
Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.
The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.
Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.
What you’ll be doing
The primary duties of the Senior IT Support Technician include, but are not limited to:
- working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
- supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
- collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
- delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
- adherence to Royal Trinity Hospice’s policies, procedures, and values.
- supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
- playing a crucial part in delivering aspects of ongoing and future IT projects.
- supporting the business in the provision of documentation and knowledge sharing.
Skills and experience required
- Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
- Experience in a similar role in an IT team following ITIL processes/practices.
- Working knowledge of Microsoft 365 and Windows 10 OS.
- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
- Working knowledge of Windows Server OS, Exchange and Active Directory.
- A sound understanding of network and server infrastructure.
- Knowledge of IT security software solutions.
- Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
- Experience of Citrix XenDesktop and XenApp is desirable but not essential.
- Able to work to SLA’s and KPI’s.
- A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.
You’ll be
- Proficient in verbal and written English.
- Able to communicate effectively at every level within the organisation.
- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
- A role model for continuous quality improvement, offering advice and support where necessary
- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
- Able to explain technical concepts in ‘layman’s terms’ without patronisation.
Benefits
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling on the phone or face to face
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
All successful applicants will be subject to DBS, Occupational Health and reference checks.
For an informal chat or visit please contact Martin Renel, IT Operations Manager
Closing date: Sunday 26 May 2024
Interviews: Week Commencing 3 June 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Inter Mediate
Inter Mediate (IM) is a unique and discreet London-based peacemaking organisation established in 2011 to support behind-the-scenes peace negotiations in some of the world’s most challenging conflicts. This role offers an exciting opportunity to join the senior management team of a small high-impact organisation working at the leading edge of international peacemaking.
Reporting to the Deputy CEO and working closely with the CEO and the Financial Director, the Operations Manager will lead Inter Mediate’s institutional, Human Resources and project-support systems to keep the organisation running smoothly and ensure we are equipped to deliver the best results.
A successful candidate will be a motivated self-starter with senior management experience in operations, preferably for a non-profit organisation. You will be familiar with the fast and sometimes unpredictable pace of an international operating environment, and confident in handling challenges as they arise. You will be comfortable working collaboratively within a small team and engaging credibly with a wide range of people from senior government officials to project interlocutors in the field.
Key Responsibilities
A) Governance and Institutional Compliance (with the Deputy CEO and senior management)
- Lead the development and implementation of IM’s operational planning, in coordination with the CEO, Deputy CEO, Finance Director, staff, Trustees and supporters.
- Ensure that Inter Mediate complies with its charitable and legal obligations.
- Prepare, attend and minute Trustee and Committee meetings.
- Develop and implement quality improvement process for institutional policies and project delivery to keep Inter Mediate ethical, efficient and delivering value for money.
- Source, manage and review all professional services and suppliers engaged by Inter Mediate including banking, legal advice, accounting and auditing.
B) Human Resources and Office Operations
- Oversee Inter Mediate’s recruitment process and work with the Deputy CEO to ensure that we have fair procedures for benefits, training, probation, diversity and inclusion, gender pay gap, safeguarding, grievance and disciplinary matters.
- Oversee the contracting and on-boarding for new staff, consultants and trustees.
- Manage day-to-day HR functions and queries, including leave recording systems.
- Conduct staff remuneration and salary benchmarking exercises with the Deputy CEO.
- Update and maintain the employment handbook policies and procedures.
- Oversee office operations, equipment and facilities management.
C) IT, Security and Risk Management
- Ensure that the IT and communications systems are optimally configured for effectiveness and security, and that staff can operate them as necessary.
- Ensure Inter Mediate has robust risk mitigation systems and training for staff.
- Ensure Risk Assessments and security plans are completed by staff prior to staff travel.
- Ensure Inter Mediate has a viable business continuity plan.
- Maintain and review the Risk Register for the organisation with the Deputy CEO.
D) Financial Management (with the Finance Director)
- Work closely with the Finance Director to ensure that operational and financial planning processes and decisions are mutually informed and fully aligned.
- Strategise with the Finance Director and Deputy CEO to ensure all wings of the organisation work together to advance the best interest of the institution, its staff, projects and donors.
Experience, qualifications and skills:
- At least 8 years experience leading charity operations at a senior level spanning institutional compliance, Human Resources, IT, security and project support services, ideally in the non-profit sector.
- Track record of excellent business decisions for institutions under UK charity law operating in an international, multi-donor environment.
- Extensive experience of supporting Boards and Board committees at a senior level in a non-profit context.
- Some knowledge of project support mechanisms required for smooth delivery of peacebuilding, humanitarian, human rights or political projects in high-risk environments.
- Evidence of ability to both lead and service a complex network of external relationships.
- Graduate with a relevant degree and, preferably with relevant post graduate qualifications or relevant experience.
Attributes:
- Strong people management, collaboration and team building skills
- Excellent business planning and decision skills, and a sound understanding of operational and financial management in charities.
- Proven commitment to designing effective and enabling systems for organisation management in support of effective delivery
- An appetite for innovation and awareness of how experience can become organisational knowledge
- You will be able to work well under pressure and provide a grounded presence to the operations team
- Excellent written and spoken English
- Other language skills are desirable
- Good verbal communication skills and the ability to represent IM to a wide range of stakeholders
- High levels of energy and personal resilience
Working at Inter Mediate
A normal working week consists of 35 hours (or pro rata for part-time). Our office operates between 8am and 6.30pm with core hours from 9.00am to 5.00pm. Inter Mediate operates a hybrid working model, with at least 2 set days per week in the office in London.
Benefits include: (pro rata) 25 days holiday, pension contribution and private health insurance (following successful completion of the 6-month probationary period).
To Apply by 22nd May 2024 :
Send a one page cover letter explaining why you would be a good candidate for this position, and a CV.
IM is unable to currently sponsor working visas. All applicants must have the right of employment within the UK. Inter Mediate welcomes applicants from diverse backgrounds.
Only full applications will be considered. Only short-listed candidates will be contacted.
To Apply by 22nd May 2024 :
Send us a one page cover letter explaining why you would be a good candidate for this position, and a CV.
IM is unable to currently sponsor working visas. All applicants must have the right of employment within the UK. Inter Mediate welcomes applicants from diverse backgrounds.
Only full applications will be considered. Only short-listed candidates will be contacted.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is a fixed-term contract for 18 months.
We’re experts in delivering change. We work with colleagues and the wider Parkinson’s community, to evolve into an efficient, effective organisation that provides excellent user experiences. Currently we are embarking on an exciting journey with the rollout of our customer relationship management (CRM) platform, Salesforce.
We’re looking for a Change Manager who is skilled in facilitating organisational change, particularly in technology adoption, with the proven ability to build relationships with stakeholders at all levels and challenge where necessary, and a practical understanding of change management principles and adoption processes.
About the role
Working with the Salesforce Programme Manager, fellow colleagues in the Business Change team and the wider Delivery Services team, you’ll play a critical role in the successful delivery of the Salesforce programme.
Working alongside the Business Change Lead, you’ll develop and implement a comprehensive change management strategy for the Salesforce programme rollout, and actively engage with Salesforce programme stakeholders at all levels regularly to understand their needs, address concerns, and foster a positive attitude towards Salesforce.
What you’ll do:
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Design, analyse and create mechanisms in order to collect ongoing feedback from users and stakeholders and have ways of identifying resistance and managing it.
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Create and deliver clear, consistent change communication plans to keep all relevant parties informed and engaged throughout the transition process.
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Provide ongoing support and coaching to users, helping them navigate the new system, and manage and address risks and issues as they arise, and regularly monitor and report on the progress of CM activities, analyse its impact, provide opportunities for feedback and suggest improvements.
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At the end of the programme, lead the CM retrospective, ensure benefits and adoption metrics are identified, tracked and measured to demonstrate success. Lastly, provide the handover to the Business Change Lead.
What you’ll bring:
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Excellent documentation and training material development skills along with the ability to lead workshops, and the ability to coordinate with Subject Matter Experts, drive change, manage risks and report on progress and KPIs.
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Demonstrable experience of successfully facilitating technology implementations.
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Empathy and understanding of people’s motivations and blockers, in order to help people adopt change.
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Demonstrated commitment to fostering diversity, inclusion and equity principles in our daily operations.
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Excellent project management skills with the ability to effectively prioritise and manage workload.
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
As well as flexible working hours, this role is offered on a flexible contract giving you the opportunity to also work from home three days a week. You’ll be required to cover your own travel expenses to the office.
We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role, and will review candidates on a continuous basis. Therefore, if you are interested, please submit your application as early as possible.
Interviews for this role will be held the week of 20th to 24th May, and will include a 2 stage process.
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Team information
Will you join us?
You will work at the heart of Mind within Chief of Staff office, providing expertise to enable the organisation to understand and manage the risk it faces, in order to deliver its strategy in line with legal and regulatory compliance frameworks, while meeting Mind's quality & governance standards. Your role will ensure that the Board of Trustees are supported and equipped to make informed, strategic decisions and that the organisation operates an effective approach to corporate risk management.
Key duties and responsibilities
The post holder will:
You will have the opportunity to work across all teams at National Mind, critically engaging with information about how different teams are contributing to our annual business plan and our strategy. You will also work closely with Mind's Chair and Trustees, leading on governance and agenda-setting, board development and trustee recruitment and induction, helping to ensure our governance is sustainable, effective and efficient. You will lead Mind's approach to corporate risk management, implementing effective systems and processes to support this.
Candidates will have experience of facilitating good governance within a values driven environment, working with Corporate Risk frameworks and managing risk by supporting others across all levels of the organisation. With the ability to manage projects, with clearly defined milestones, outputs and outcomes, you'll effectively manage stakeholders and risks within agreed targets and timescales.
Mind's equity statement
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
We're looking for an enthusiastic and dynamic Operations Lead who will ensure the smooth running of CCX day-to-day operations. As lead of the Operations Team, you will oversee the finance, HR, coordination of data, IT applications and integration, and corporate governance functions.
The Gregory Centre for Church Multiplication (CCX) helps the Church make disciples in new and renewed ways. We work with willing partners across the Church to catalyse multiplication, equipping leaders through adaptive learning pathways.
We are an agile missional centre, on the edge of the institution. Our team seeks to be audacious, holding a God-shaped ambition; generous; and committed to working together.
CCX’s organisational structure is a hybrid management model, blending elements of both functional and project-based structures. Project teams are formed to address specific initiatives, tasks, or delivery projects. These teams are cross-functional, comprising individuals from different specialties, typically with a project manager working under the direction of a CCX lead. The two core teams of Operations and Media operate as shared services across the organisation.
Under the direction of the Bishop of Islington, a suffragan bishop of the London Diocese, CCX supports church planting and church growth work in London, nationally and beyond.
Collaboration and partnership will be key features of this role, working closely with the Bishop, Chief of Staff, and Team Leads. This role has a strong focus on agile and efficient systems development and improvement, resource optimisation and stakeholder engagement.
They are expected to perform duties with a high degree of independence, initiative, and judgement, including knowing when to resolve issues and challenges directly and when to escalate.
Key Duties and Accountabilities include:
● Ensure the deliverables of the CCX Operations Team are met in accordance with organizational goals and objectives.
● Establish and maintain agile operational structures and systems necessary for CCX's missions, including but not limited to finance, people management, procurement, IT and data management, business applications, corporate governance, and facilities management.
● Manage and supervise staff or contractors within the operations team to ensure effective performance, including roles such as Business Applications Manager, Finance and Office Manager, Data and HR Coordinator.
● Develop, implement, and maintain corporate policies, strategies, and procedures pertaining to finance, human resources, IT, data management, safeguarding, and governance.
● Ensure the capacity and capability to provide support services to CCX team and stakeholders, such as dioceses, church leaders, church planters, TEIs, and Together partners, by recruiting and retaining skilled personnel and providing necessary resources.
This is a full-time role (1 FTE)
There is an occupational requirement that the post-holder is a Christian under Part 1, Chapter 2, section 10 of the Equality Act 2010
This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.
The client requests no contact from agencies or media sales.