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Top job
International Seafarers' Welfare and Assistance Network, Remote
£48,000 per annum (pro rata for part time hours)
Seeking an experienced helpline professional to lead the strategic development and management of ISWAN's helpline services.
Posted 2 days ago
Closing tomorrow
Savoy Educational Trust, Remote
£30,000 - £35,000 per year
The Savoy Educational Trust, a leading grant-making charity, is seeking an experienced administrator to join our small and friendly team.
Posted 1 week ago Apply Now
Closing in 6 days
Toynbee Hall, Remote
£30,000 per year
Posted 1 week ago
Closing in 6 days
Four Greens Community Trust Family and Wellbeing Hub, Plymouth (Hybrid)
£50,000 - £56,000 per year
Looking for a new challenge? Four Greens Community Trust is seeking an exceptional CEO to lead it in its phase of its growth and development
Posted 1 week ago
Closing in 2 days
British Youth Opera, Remote
£38,000 per year
Posted 3 weeks ago
Closing in 4 days
Fuel Bank Foundation, Remote
£40,000 per year FTE
We’re looking for an experienced Strategic Partnerships Manager to help us grow and nurture high-impact relationships.
Posted 1 week ago Apply Now
Closing in 5 days
Parentkind, Remote
£30,000 - £40,000 per year
Join Parentkind at this exciting time!
Posted 1 week ago Apply Now
Urban Saints Ltd, Remote
£15,300 - £17,100 per year (£25,500 - £28,500 FTE)
Posted 1 week ago
Page 2 of 3
Remote
£48,000 per annum (pro rata for part time hours)
Part-time (21 hours per week)
Permanent
Job description

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

Application resources
Posted by
International Seafarers' Welfare and Assistance Network View profile Organisation type Registered Charity Company size 21 - 50

Improving the lives of seafarers and their families with services, resources, strategies and advocacy

shutterstock_1217139844 (medium).jpgIMO Women in Maritime - Crew working for Chelsea Logistics, Philippines.jpgshutterstock_2245161079 (medium).jpg52607431584_8e43512592_o (compressed).jpg
Posted on: 02 October 2025
Closing date: 21 October 2025 at 17:00
Tags: Advice / Information, Customer Service, Counselling, Operations, Business Intelligence, Compliance / Quality, Customer support, Health and Safety, Helpline, Human Rights, Mental Health, Monitoring and Evaluation, Psychology / Therapy, Safeguarding, Strategy, Wellbeing, Governance / Management

The client requests no contact from agencies or media sales.