Jobs in Alvaston, derby
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Team: Community Fundraising & Retail
Location: Homebased with regular nationwide travel
Work pattern: 35 hours per week
Salary: Up to £75,884.23 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Associate Director of Community & Retail
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This role leads the strategic development of Cats Protection’s community, events, retail and e-commerce functions, all of which are undergoing significant transformation. It is responsible for delivering the vision of maximising grassroots community engagement while improving retail profitability, customer experience and overall value.
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The successful candidate will ensure these income-generating activities strengthen regional presence, align closely with service delivery teams and increase visibility in areas where the charity is less established. The role is accountable for realising both the financial and brand value of these activities, ensuring they work effectively together.
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As a senior position within the Marketing and Income Generation (MIG) Leadership Team, the role works closely with the MIG Director and peers to drive high performance, collaboration and excellence across the directorate. It also leads and supports cross-directorate initiatives to improve impact, integration and organisational outcomes for Cats Protection.
About the Community & Retail team:
- We run a diverse portfolio of third party challenge events, mass participation events, a DIY fundraising programme and a sizeable community based income generation programme spanning both on and offline presence,
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We have a large network of versatile charity shops covering England, Wales and Scotland and a growing and diversifying ecommerce operation
What we’re looking for:
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Significant experience of the range of community fundraising disciplines and/or charity retail and trading
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Experience of working as part of a senior leadership team and a thorough understanding of how to develop strong and effective collaboration with a range of stakeholders
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Significant team management experience of large teams and ability to inspire and develop staff to achieve ambitious targets and overcome challenges
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A tenacious, confident and capable leader, able to deliver ambitious targets and work effectively
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Thorough understanding of strategy, planning, risk management and dependency planning
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Appreciative of Cats Protection’s vision, mission and values
What we can offer you:
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range of health benefits
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26 days’ annual leave plus bank holidays, increasing with length of service
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Salary Finance, which empowers you to take control of your financial wellbeing
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and much more, which you can learn about
Interested? Here’s how to apply:
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Application closing date: 26th May 2026
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Virtual interview date: 15th & 19th June 2026
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Second stage in person interview (location TBC): 7th July 2026
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey
Making a better life for cats, because life is better with cats
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising & Corporate Partnerships Manager
MCKS Charitable Foundation UK
Full Time | Hybrid | National Role
Salary: £40,000 - £45,000
Help Us Build the Next Phase of Growth
MCKS Charitable Foundation UK is an ambitious and rapidly growing charity supporting schools and communities across the UK through school pantry programmes, breakfast clubs and wider wellbeing initiatives that help children and families experiencing food insecurity.
We currently support around 180 schools nationally, with a long-term vision to expand to 500 schools and beyond.
As part of this exciting growth phase, we are investing in two of the charity’s first full-time paid roles to help build the next stage of MCKS’ fundraising, partnerships, impact and operational infrastructure.
The Corporate Partnerships & Fundraising Manager will work very closely alongside our Schools, Community & Impact Manager, with both roles playing a key part in helping shape the future growth of the charity.
Together, these roles will help strengthen supporter engagement, develop partnerships, improve impact reporting, increase fundraising income and expand the charity’s national reach.
This is a genuinely hands-on opportunity to help build something meaningful from the ground up. Whilst significant growth and development is already underway, the charity is still evolving its infrastructure, systems and processes. We are therefore looking for someone who enjoys working within a growing environment and is excited by the opportunity to help shape and build new ways of working.
This is not a role for someone who only wants to sit behind strategy documents.
We are looking for someone who can think strategically whilst also being willing to roll their sleeves up and deliver — someone who enjoys building relationships, creating opportunities, driving activity forward and helping turn ideas into tangible results.
About the Role
Working closely with the charity’s leadership, trustees and Schools, Community & Impact Manager, you will help develop and deliver a diversified fundraising and partnerships strategy that supports the charity’s ambitious growth plans.
This is a varied, fast-paced and hands-on role where you will focus on developing corporate partnerships, securing fundraising income, supporting campaigns and events, and helping strengthen the charity’s fundraising infrastructure for future growth.
Alongside longer-term relationship building, we are keen to see visible fundraising activity, momentum and new opportunities generated within the first year.
We are looking for someone who enjoys making things happen — someone who is proactive, delivery-focused and comfortable balancing strategic thinking with practical implementation within a growing charity environment.
As the charity continues to evolve, this role will also contribute towards shaping systems, processes, partnership approaches and supporter engagement activity from the ground up.
Key Responsibilities
Corporate Partnerships
- Identify and develop partnerships with corporate organisations aligned with the charity’s mission
- Secure financial support from businesses
- Develop partnership proposals and sponsorship opportunities
- Build and manage long-term relationships with corporate partners
- Develop employee engagement and fundraising opportunities with partners
Fundraising & Income Generation
- Identify and secure fundraising opportunities across corporate partnerships, community fundraising, events and trusts
- Support the development and delivery of fundraising campaigns and initiatives
- Help grow and diversify sustainable income streams
- Develop fundraising resources and supporter materials
- Support the planning and delivery of fundraising events and activities
Trusts & Foundations
- Research and apply to relevant grant-making trusts and foundations
- Develop compelling funding applications and proposals
- Manage funder relationships and reporting requirements
Donor Engagement & CRM
- Support the implementation and development of the charity’s fundraising CRM system
- Maintain accurate records of fundraising activity, donors and partnerships
- Track fundraising activity and provide updates to leadership and trustees
- Support supporter engagement and donor stewardship activity
About You
We are looking for someone who is:
- Experienced in fundraising, corporate partnerships, sponsorship or business development
- A confident relationship builder with strong networking and communication skills
- Proactive, organised and delivery-focused
- Comfortable working independently within a growing and evolving charity
- Hands-on and willing to get involved operationally as well as strategically
- Able to manage multiple priorities and work at pace
- Commercially aware with a creative and solution-focused mindset
- Comfortable helping build and improve processes, systems and ways of working
- Passionate about making a genuine difference to children, schools and communities
Experience within the charity sector is welcome but not essential if you have strong partnership development or fundraising experience.
Most importantly, we are looking for someone with energy, initiative and the ability to turn ideas into action.
Why This Role Matters
MCKS Charitable Foundation currently supports around 180 schools across the UK through its school pantry programmes and breakfast clubs.
Through strategic partnerships, fundraising and community engagement, this role will help expand that support to 500+ schools nationally, helping thousands more children and families access essential food support through their schools.
This role will play a direct part in helping the charity strengthen its long-term sustainability, fundraising infrastructure and national reach.
In your first year, the focus will be on creating fundraising momentum, building a strong pipeline of opportunities and securing new income through corporate partnerships, trusts, fundraising initiatives and supporter engagement activity.
What Success Looks Like
Success in this role will involve bringing energy, momentum and proactive delivery into the charity’s fundraising activity from the outset.
You will be comfortable taking ownership of opportunities, building relationships, identifying new income streams and helping turn ideas into tangible fundraising activity and partnerships.
Alongside helping develop longer-term fundraising infrastructure and partnerships, we are looking for someone who enjoys making things happen and delivering visible progress within a growing charity environment.
This role would suit someone who enjoys building relationships, creating opportunities, working collaboratively and seeing the direct impact of their work on schools, children and families across the UK.
Why Join MCKS?
This is an opportunity to join a charity at a genuinely exciting stage of growth and help shape its future direction.
You will be joining at a pivotal time as MCKS invests in building its fundraising, partnership and impact infrastructure to support long-term national growth.
This role offers the opportunity to:
- Help shape one of the charity’s first dedicated fundraising and partnerships functions
- Work closely alongside the Schools, Community & Impact Manager to help build the charity’s future infrastructure and growth
- Build meaningful corporate and community relationships
- Work closely with senior leadership, trustees and the wider charity team
- Help influence systems, processes and future direction
- Make a visible and measurable impact across schools and communities nationwide
For the right person, this is an opportunity to build something meaningful from the ground up and be part of a charity with ambitious plans for growth and long-term impact.
To alleviate suffering and strengthen communities by delivering practical, structured support programmes that help children and families access the fo


The client requests no contact from agencies or media sales.
Legacy Case Officer
Salary: £30,255 - £37,732 per annum
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed)
Hours: Full time, 35 hours per week
Contract: Permanent
We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service.
Please see below for more information on what just might be your future role.
About the Role
Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them.
The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases.
It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available.
This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office or London for meetings
About You
You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support.
You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector.
As an individual:
- You are confident and able to work autonomously
- You are empathetic and sensitive when helping bereaved families
- You have strong attention to detail
- You are great at prioritisation and time management
- And you are passionate about legacy fundraising
You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage.
You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.
About the Team
This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives.
The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
- Opportunity to buy and sell up to 5 days annual leave per year.
- Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
- 3 volunteer days per year to support the Help for Heroes community.
- A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 31st May 2026
Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June
We reserve the right to close this vacancy early if we receive a high number of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations.
Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation.
This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required.
About you
You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine.
About us
Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background.
Rewards and benefits
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Up to 30 days annual leave plus bank holidays
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Pension scheme
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Flexible working, with occasional travel
Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference.
The client requests no contact from agencies or media sales.
We’re looking for a Bid Writer to help secure funding for Himmah and our partners. This role is about identifying opportunities, coordinating bids and writing strong applications that support our work on poverty, race and community power. You’ll work across the organisation to make sure we’re putting forward clear, well-evidenced proposals that align with what we’re trying to build.
You’ll also support organisations based in our Hub to access funding, helping to strengthen a wider network of community-led work. This isn’t about chasing every opportunity, it’s about being organised, focused and making sure we’re going after the right funding in a way that’s clear, consistent and effective.
In this role, you will:
- Identify and track relevant funding opportunities
- Write and coordinate funding applications and proposals
- Support partners to apply for funding
- Manage a clear and organised pipeline of bids
- Work with teams to gather information and develop strong applications
- Support reporting and compliance requirements
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
The client requests no contact from agencies or media sales.
We’re looking for a Community Fundraiser to help grow the base of people that support Himmah. This role is about building relationships, bringing people in, and turning that support into sustainable income that backs our work on poverty & race. You’ll work across events, campaigns and partnerships, helping to shape how people connect with Himmah and contribute to what we do.
You’ll lead on things like our fundraising dinners and challenge events, build relationships with supporters and local partners, and help grow our regular giving. This isn’t just about hitting targets it’s about building something that people feel part of, and creating ways for communities to support and sustain the work over the long term.
In this role, you will:
- Lead on fundraising events, including community dinners and challenge activities
- Build relationships with high net worth individuals, supporters and corporate partners
- Grow regular giving and individual supporter programmes
- Work with local influencers and community figures to expand reach
- Support digital fundraising and help build a strong supporter database
- Develop new fundraising opportunities rooted in the community
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
The client requests no contact from agencies or media sales.
The purpose of the role is to deliver significant, sustainable income growth from major donors and Trusts & Grants by building a robust high-value pipelines, embedding structured moves management and securing transformational philanthropic support aligned to organisation strategic priorities.
The Philanthropy Lead will build and deliver a high-performing high-value fundraising programme, focused on pipeline development, strategic relationship progression and long-term supporter value. This is a strategic and hands-on role, requiring a confident fundraiser who can identify, qualify, cultivate and close gifts and funding propositions.
Working closely with senior leaders, prospect research, trustees and a dedicated philanthropy subgroup, the role will unlock networks, develop compelling propositions and create meaningful engagement opportunities that inspire transformational support for hospice care.
This post plays a critical role in strengthening the hospice’s financial sustainability and enabling outstanding care for patients and families across the local community.
When applying please ensure the criteria questions below to be covered on a cover note with applications.
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Please briefly describe your direct experience of securing five-six figure philanthropic gifts from major donors, trusts, or high net worth individuals?
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This role requires someone who can independently manage a live pipeline, build senior stakeholder relationships, and confidently make funding asks within the first few months please explain why you feel ready to do this?
The Trusts and Grants Officer is responsible for securing and growing income from charitable trusts, foundations and other agreed grant-making bodies to support LOROS’ core services and strategic priorities.
The post holder will develop and manage a high-quality pipeline of trust and foundation prospects, produce compelling and evidence-led funding applications, steward funders through excellent reporting and relationship management, and contribute to the wider philanthropy and major giving programme.
The role plays a key part in maximising voluntary income, strengthening long-term funding relationships, and ensuring LOROS’ work is clearly communicated through impact, outcomes and
insight.
The ideal candidate will be passionate, committed, organised and have excellent written skills, the ability to build a rapport quickly and be self-motivated and able to prioritise their own workload to meet deadlines.
We’re a dedicated, inspiring and forward-thinking healthcare charity. Our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals, supporting services to help our beneficiaries and driving research.
We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, and we want to attract the brightest and the best to help us beat this condition and change society for the better.
This role requires a senior marketing leader with strong team management, brand experience, excellent planning and stakeholder management skills, and the ability to balance strategic thinking with practical delivery.
The post holder will work closely across Fundraising and Services, Influencing & Innovation to ensure marketing supports organisational priorities spanning audience growth, public engagement, service impact, influencing and income generation.
A key focus of the role will be ensuring that activity is integrated, audience-led and aligned to organisational priorities.
• Do you have significant experience in senior marketing leadership within a charity, health, public sector or purpose- led organisation?
• Are you collaborative, pragmatic and solution-focused in your approach?
• Do you have the ability to balance strategic thinking with hands-on delivery?
If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.
Location - In this role, you would benefit from fully remote working with occasional travel to London/Bath.
How to apply
To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement in a cover letter, demonstrating how your skills and experience meet the person specification.
We particularly welcome qualified applicants from the global majority, as they are under-represented in the team.
Want to know more? For more details on this exciting role, please download the job description. The closing date is Tuesday 26th May at 9am. Online, first stage interviews may be held later in the week. Please note we may close early if we receive a high volume of suitable applicants, so early applications are encouraged.
REF-228 598
If you’re passionate about safer communities and want a role where your work has a direct and lasting impact, this could be the perfect opportunity. As Crimestoppers’ Regional Manager for the South of England (Devon & Cornwall, Avon & Somerset), you’ll play a pivotal part in helping protect the public, empowering local people, and supporting the agencies working to prevent and solve crime.
We’re looking for an enthusiastic and motivated Regional Manager to represent Crimestoppers across the area. You’ll work closely with law enforcement and community partners to design and deliver meaningful crime‑prevention campaigns, while also coordinating cross‑border and national initiatives with organisations such as ROCUs and the NCA. You’ll empower local volunteer committees to thrive, act as a spokespeople for Crimestoppers in local and regional media, and drive funding opportunities that help expand our impact.
This role variety, and the chance to genuinely make a difference. We’re seeking someone with strong project and budget management skills, confidence under pressure, and the ability to build strategic relationships. Experience in or significant knowledge of the voluntary sector, media campaigning, or policing practice would be an advantage. If you’re committed to community safety and excited by the challenge of influencing real change, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
This role will support the development and delivery of our services and resources for young people born with a cleft lip and/or palate. Working closely with the Engagement & Services team to help us achieve our mission.
The Youth Engagement Coordinator will sit within the Engagement & Services Team. They will join a friendly and supportive team of seven colleagues who, together, are responsible for the delivery of CLAPA’s adult, family, children and young people and involvement services. The post holder will develop and deliver services for eight- to seventeen-year-olds, which will enable the young cleft community to connect, share experiences and access guidance and emotional support. Shaping what support looks like, creating positive impact and strengthening reach, this new role for CLAPA will make a real difference to the lives of children and young people born with a cleft.
If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.
The client requests no contact from agencies or media sales.
The Anti-Racism Organiser will sit at the heart of Himmah's organising work, building relationships in racialised and working-class communities, supporting members through advice and casework, and turning lived experience, collective memory and community knowledge into collective power.
This is a role for someone who believes that anti-racism is the organised struggle to shift power, resources, voice and decision-making into the hands of Black, Asian and other racialised communities.
In this role, you will:
- Build relationships across racialised and working-class communities through the Race Equality Justice Council Nottingham
- Organise meetings, listening sessions and local activity in priority neighbourhoods
- Support members through advice, casework and navigating systems
- Identify patterns in issues and turn them into collective action and campaigns
- Work with partners, coalitions and public bodies to challenge institutions and shift power
- Contribute to political education and community-led organising activity
- Work across the Race and Class Arts Lab to connect organising with cultural and narrative work
- Engage with the Fanon Centre to support approaches to care, reflection and sustainability in the work
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
The client requests no contact from agencies or media sales.
The Collaborative Arts Organiser will sit at the heart of Himmah's cultural work, working onthe design, oversight and delivery of collaborative and participatory arts, narrative and heritage projects that bring communities together across race and class. The post-holder will be primarily based with the Race and Class Arts Lab, while contributing across all three Hubs of
the Race, Arts and Heritage strategy.
This is a role for someone who believes that art, culture and heritage are essential tools for organising and liberation, that creative practice can build solidarity across difference, surface community histories, and challenge the dominant narratives that uphold racial and class injustice.
In this role, you will:
- Design and deliver participatory arts and heritage projects rooted in communities
- Bring people together across race and class to build relationships and shared work
- Work with artists, facilitators and participants to co-create projects
- Organise workshops, exhibitions, performances and public activity
- Build relationships with community groups and cultural partners
- Support work that surfaces histories of racism, migration and class
- Contribute to wider organising, narrative and political education activity
- Help ensure the work is grounded, ethical and shaped by the communities involved
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
The client requests no contact from agencies or media sales.
Key Responsibilities
To support the delivery of effective and dynamic public and food bank facing support services. Ensuring that food banks have the technical support and information to work and report effectively and that people facing hunger or hardship receive compassionate and practical advice. Responsible for answering public and food bank enquiries, providing technical support to food banks to ensure the delivery of high-quality services that support the network to work towards an end to the need for food banks in the UK.
This role is part of Trussell’s Food Bank Resilience programme, the goal of which is to support every food bank to develop and sustain the core offer of a warm welcome, food and advice for every person, for as long as their services are needed, while orienting their organisations towards an end to the need for food banks. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long-term vision of a UK without the need for food banks.
Role responsibilities
Responding to customer enquiries
Respond to calls and emails from the public, food banks, and referral agencies, ensuring each person receives accurate and timely information to support their ongoing journey. This includes providing details of local food banks and other food‑aid providers, signposting to relevant national and local agencies, replying to emails, answering phone calls, responding to complaints, and directing customers to the appropriate teams or resources so they can operate confidently and access the support they need for their current situation.
Supporting Volunteers
Provide support to our Support Team Volunteers ensuring they have a positive experience volunteering for Trussell and are well-equipped to respond to incoming enquiries. This includes managing rotas, supporting training and regular team meetings, leading on volunteer recruitment and providing ongoing recognition. Additionally, monitoring the wellbeing of volunteers throughout their shifts, providing support after difficult calls and promptly responding to their queries. This ensures that Public Support Team Volunteers feel valued and supported and can carry out their duties effectively.
Generate and analyse data reports
Generate and analyse data reports to support accurate monitoring, insight development and effective decision making across programmes and partnerships. This includes ensuring information is accurately logged and generating regular and ad-hoc reports, analysing and verifying data for accuracy, and sharing insights with with internal programmes and external partners to ensure reliable information is used to guide planning, demonstrate impact and improve service delivery.
Develop and maintain accurate internal signposting information
Develop and maintain our internal Signposting repository. This includes ensuring the information is kept up to date, simple to use, and contains well maintained information that supports colleagues to deliver accurate and consistent guidance to callers.
Co-ordinate, advise on and implement offers and pilot projects
Co-ordinate, advise on and implement projects that support the ongoing development of the Public Support Line and the delivery of offers and pilot projects to food banks. These projects will be driven by insights and user feedback and include establishing new systems and ways of working to ensure the phone line is relevant, supportive and in line with Trussell values. This also includes coordinating and communicating offers and pilot projects to food banks, sharing clear and timely information, gathering and responding to queries, co-ordinating participation, and ensuring updates and requirements are communicated in accessible ways. This enables food banks to make informed decisions, engage confidently with opportunities.
Provide technical support
Provide technical support to food banks and referral agencies to enable efficient use of systems and tools provided by Trussell. This includes responding to telephone and email enquiries, communicating system updates, providing training, and producing guidance documents, ensuring food banks and referral agencies have the systems support they need in order to be able to work and report effectively.
Person Specification
Core Knowledge
Knowledge of basic safeguarding and data protection principles
Proficiency in MS Office (e.g. Excel, Word, PowerPoint, Outlook)
Ability to analyse and present data
Essential Skills
Written and verbal communication skills
Reporting and documentation
Customer service skills
Time management & Prioritisation skills
Accuracy and attention to detail
Key Experience
Handling complex customer or service-user enquiries
Handling Safeguarding concerns
Special Requirements
None
The client requests no contact from agencies or media sales.
You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.
Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.
About you
You will have:
- An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
- Experience providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
- The ability to travel independently across Bolsover Derbyshire, with the ability to cover other areas of Derbyshire as required.
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.
Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.
Key Responsibilities:
- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working with other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
Interviews for this role have been provisionally scheduled to take place via Teams week commencing 8 June
About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we're working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.