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Kinship, Remote
£29,000 pro rata incl London Weighting
Use your exceptional organisational and administrative skills to support a game changing programme for kinship carers
Posted 1 week ago Apply Now
Army Cadet Charitable Trust UK, Remote
£55,420 per year
Are you passionate about digital transformation and supporting the delivery of impactful projects.
Posted 1 week ago Apply Now
Closing in 7 days
Arrhythmia Alliance, Remote
£24,500 - £27,500 per year
Do you want to join a small but dedicated charity whose mission is to deliver positive change?
Posted 1 week ago Apply Now
Closing in 7 days
Arrhythmia Alliance, Remote
£29,000 - £32,000 per year
Would you like to play an important role in supporting the charity with its Programmes & Events to a high level of accuracy and detail ?.
Posted 1 week ago Apply Now
Closing in 2 days
Papyrus Prevention of Young Suicide, Remote
£58,523 per annum (Scale SCP 46) progressing by increments to £62,852 per annum (Scale SCP 49)
Head of Income and Engagement
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, Remote
£31.5k - 36.5k per year
Posted 1 week ago Apply Now
Harris Hill Charity Recruitment Specialists, Remote
£45k - 55k per year
Posted 1 week ago Apply Now
Page 10 of 19
Bristol, Bristol City (Hybrid) 5.72 miles
£31000.66
Full-time
Permanent
Job description

Supporter Experience Officer

Reports to: Individual Giving and Legacy Manager
Portfolio: Charity and External Affairs Portfolio
Service/Team: Fundraising
Hours: 37.5 
Location: Hybrid with 1 or 2 days a week in the Bristol Office

Job Purpose

To provide excellent supporter experience and donor stewardship, and to ensure efficient and accurate processing of fundraised income.

Responsible For

Day-to-day responsibility for supporter care of fundraising audiences – managing enquiries through phone, post  and online. Responsible for income processing onto the CRM of all donations. And supporting the portfolio in providing excellent supporter experience to retain supporters for the long-term.

Key Accountabilities

• Manage incoming post and communications from supporters and potential supporters, responding to queries within the SLA in a friendly, supporter-focussed manner.
• Income processing of all donations and month-end reconciliation, ensuring all information relating is accurate on the database.
• Manage administration of gift aid processes including scanning declarations and adding to the fundraising database.
• Manage administration of online giving platforms such as Just Giving, CAF and GoFundMe.
• Working to support the development and delivery of the Audience Journey Project.
• Ensure high quality of communications with all audiences at all times.
• Maintain knowledge of and develop all products offered by thefundraising team and identify areas where cross promotion can beutilised.

Quality, Compliance and Safety

• Supporting the Fundraising team to maintain the quality and integrity of fundraising data and work in partnership with the Database Officer to maintain and develop an effective database.
• Perform duties in line with Fundraising Code, GDPR and Hft’s Policies and Procedures.
• Adhere to and maintain Hft’s Health and Safety policies, standards and guidelines at all 
times.

Relationships

• Work with the wider team to support individuals and organisations in their fundraising activities, providing them with the materials, equipment and advice they need to maximise the success of their fundraising.
• Ensure that supporters are thanked appropriately and coordinating with the rest of the fundraising team to deliver the annual thank-a-thon and any other stewardship activities.
• Work with Reception and Finance with regards to enquires and fundraised income. 

Professional & Technical Expertise

• Able to provide outstanding supporter experience to all audiences.
• Understanding of fundraising and where different income is generated.
• Able to effectively manage a varied workload.

Other

• Carry out a range of duties and undertake any other duties as specified from time to time in accordance with Hft business requirements.
• It is the nature of the work that task responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way when the occasion arises in order that tasks which are not specifically covered in their job description are covered.

Person specification

What you need to be successful in this role

• Educated to degree level or significant equivalent work experience.
• Proven administration experience.
• A proven ability to organise and prioritise work including that of a team, whilst at times under pressure to meet deadlines and to carry out several tasks.
• Ability to work independently, using own initiative within Hft’s guidelines.
• Experience of working collaboratively within a team.
• Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint.
• Experience of, and competence in using CRMs to create queries, export information, use dashboards and undertake other data requests.
• Good communication skills: in person, by telephone and in writing.
• Attention to detail, good teamworking skills with a positive and proactive attitude.
• Numeracy and literacy skills, with ability to compose letters to internal and external customers.
• Assertiveness skills.
• Creative and innovative.
• Proactive approach to fundraising.
• Ability to plan ahead for several projects at the same time.
• Willingness to learn new skills and new IT systems as required.
• Up-to-date knowledge of relevant Fundraising Code, GDPR and legislation changes.

Desirable:

• Experience of working in the charity sector or sales/customer service environment (desirable).

REF-226 752

Organisation
Hft View profile Organisation type Registered Charity Company size 0
Posted on: 13 February 2026
Closing date: 13 March 2026 at 00:00
Job ref: REF-226752
Tags: Administration, Advice / Information, Information Management