Supervisor – Dementia Telephone Advisors

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Supervisor Responsibilities:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

Supervisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.

You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Dementia Advisor Supervisor (Telephone)
Location: Belfast
Contract type: Permanent, Part Time
Hours: 25 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £18,071.43 - £19,734.29 actual per annum (depending on skills and experience)

Closing date: 31 January 2021
Interview date: 04 February 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.

We’re looking for an Area Manager to help us deliver an impactful, stimulating and inclusive programme of opportunities (including peer to peer) for 3,000 RSA Fellows in the North of England and Northern Ireland and the Republic of Ireland.

We’re looking for someone who has demonstrable knowledge of and interest in participatory engagement. You will be a creative problem solver, experienced at helping turn people's ideas into action, managing diverse networks and be passionate about engaging citizens in the process of change. You will be a self-starter with the ability to develop collaborative working relationships with people from a diverse range of backgrounds, professions and interests. The ideal candidate will have a keen interest in the RSA’s key research programmes.

To find out more about this role, please visit our website.

About Us

We are the RSA.  The royal society for arts, manufactures and commerce.  We’re committed to a future that works for everyone, a future where we all can participate in its creation. With over 250 years of heritage in making significant social impact, we bring together, our rigorous research, proven change process, influential ideas platforms and our global community of over 30,000 problem solvers united in a desire to deliver solutions for lasting change.

We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas to resolve the challenges of our time.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!

Apply

In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 8 February 2021. First interviews will be in the week commencing 15 February. A second interview will follow in the week commencing 22 February if you are successful in these initial stages, to be arranged on a 1:1 basis.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

Are you passionate about equipping the next generation to respond to global poverty?

Do you have excellent communication skills with the ability to inspire and motivate people?

Tearfund has a vision to see all people freed from poverty, living transformed lives and reaching their God-given potential. The Northern Ireland team exists to mobilise individuals and churches across the nation to support this vision by encouraging a whole-life response. This can include giving, taking action or prayer.

The successful candidate will inspire and mobilise youth and young adults (11-23 years) in Northern Ireland to respond to poverty through Tearfund and you'll take every opportunity to communicate to this audience at events, churches and group gatherings, through written communications, via social media and through networking.

You will have experience in:

• Networking and relationship building
• Working with the Northern Irish youth audience
• Strong administrative and organisational skills with proven ability in planning and managing events and activities
• Making presentations or speaking to young people and young adults and inspiring and motivating them to take action

If you are passionate about working with young people and young adults and passionate about seeing people freed from poverty globally, then this is the role for you!

All applicants must be committed to Tearfund's Christian beliefs.

Please note: This is a part time role at 3 days a week. Salary is £31,000 per annum full-time equivalent and £18,600 per annum part-time equivalent.

Interviews till take place on 1st February 2021. Start date 1st April 2021. 

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Are you passionate about issues of poverty and justice? Do you have the ability to quickly connect with people and enthuse and motivate them? 

Our vision here at Tearfund is to see people freed from poverty, living transformed lives and reaching their God-given potential. We follow Jesus where the need is greatest, responding to crisis and partnering with local churches to bring restoration to those living in poverty.

Our Northern Ireland team (NI) are currently looking for a new Church Partnerships Manager who will lead our engagement with churches in NI. We see our role as making poverty visible to the NI church; compelling congregations and individuals to respond with us to poverty and injustice primarily through giving, and also through prayer and campaigning action.

To achieve that we're looking for a person who has:

• Thorough and up to date knowledge of the broad evangelical church constituency in Northern Ireland
• Confidence in building relationships with NI church leaders
• In-depth experience and understanding of working with leaders of churches of different size, traditions and network
• Excellent public speaking skills with the ability to craft and deliver compelling calls to action

We are looking for a champion for our work, who will get individuals and churches behind the vision.

Do you have a passion to see the end of extreme poverty? Do your skills, experience and interest match the above? If so, then we'd love to hear from you!

All applicants must be committed to Tearfund's Christian beliefs.

NB: Interviews are on 18th February 2020 and references may be requested prior to offer. 

The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.