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Catalyst Support, Woking, Surrey (On-site)
£31,140 per year (Pro rata)
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£42,000 – £45,000 per annum (DOE, pro rata)
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Page 1 of 17
Woking, Surrey (On-site) 19.07 miles
£31,140 per year (Pro rata)
Part-time (27.5 hours to be worked across Monday to Friday)
Contract (5 years)

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Job description

We are looking for a compassionate and proactive Assertive Outreach Worker to support people experiencing multiple disadvantage, including mental health needs, substance use, homelessness, social isolation, or other complex challenges. This role will involve building trusting relationships with people who may find it difficult to engage with services, providing practical and emotional support, and working closely with partner agencies to help individuals access the right support at the right time.

The role focuses on building trust with individuals who may be reluctant to engage with traditional services, helping to reduce health inequalities, improve wellbeing, strengthen safety, build confidence and support sustainable recovery and independence.

The post holder will deliver community-based outreach, complete needs and risk assessments, co-produce support and safety plans, maintain accurate case records and work closely with partner agencies including housing, health, social care, domestic abuse services, drug and alcohol services and criminal justice partners.

This opportunity would suit someone with experience of supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage. Strong safeguarding knowledge, sound risk management skills, resilience and a non-judgemental approach are essential, alongside a commitment to Catalyst’s values of kindness, commitment and integrity.

Location: Nankeville Court, Woking, with travel across Surrey)
Salary: £31,140.00 (Pro-rata)
Hours: 27.5 hours per week
Contract type: Fixed Term - 5 years

Key responsibilities:

Outreach & Engagement

  • Deliver assertive outreach across Surrey providing a person centred and trauma informed approach to clients referred into the project.
  • To work with clients in the community using a safe, risk assessed approach. Working collaboratively with other practitioners to best support the needs of the client.
  • To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
  • To conduct continuous risk assessments on client’s needs, presenting behaviour including harm to self and/or others and consider this risk in deciding the outreach approach. Develop and update risk management and crisis contingency plans within the necessary systems as required.
  • Work with clients to develop an action plan that best fits their current needs, identifying any barriers and be proactive in supporting them to achieve their goals.
  • Undertake continuous assessments with all clients, monitoring their well-being and development through the use of, but not limited to, GAD7, PHQ9, impact reporting and individual case studies.
  • Engage service users who may be resistant or disengaged from traditional support services.

Safeguarding & Risk Management

  • Identify, assess, and respond to safeguarding risks.
  • Develop and implement risk management and safety plans in collaboration with service users.
  • Act promptly on safeguarding concerns in line with company and local authority procedures.
  • Work closely with police and safeguarding teams to protect victims.

Case Management

  • To record and maintain accurate and comprehensive client case notes on our database. Including ensuring all project monitoring material is completed within set timeframes and reported to management.
  • Complete needs assessments and co-produce support plans tailored to individual needs.
  • Monitor progress and adjust interventions accordingly.

Multi-Agency Working

  • Attend multi-agency meetings (e.g., MARAC, safeguarding meetings, case conferences).
  • To facilitate joint working with other support services to tackle any barriers, including Housing; Health; Social care; Domestic abuse; Drug and Alcohol and Criminal Justice.
  • Advocate on behalf of clients to access services, housing, and support.

Working Conditions

  • Regular lone working and community-based visits, including high-risk environments.
  • Flexible working hours, which may include evenings and weekends.
  • Requirement to follow all health and safety and lone working procedures.

 About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

About you

The post is looking for someone who has:

  • Experience supporting vulnerable adults, particularly in areas such as mental health, substance misuse, homelessness, domestic abuse, exploitation, safeguarding or multiple disadvantage.
  • Experience of assertive outreach, intensive engagement or working with people who may be reluctant to access support.
  • A strong understanding of safeguarding, risk management and working with complex or high-risk situations.
  • Knowledge of issues such as cuckooing, county lines, exploitation, trauma-informed practice and harm reduction.
  • Excellent communication and interpersonal skills, with the ability to build trust and work in a non-judgemental way.
  • The ability to work independently, manage competing priorities and make sound decisions in challenging environments.
  • Resilience, empathy and strong problem-solving skills.
  • Good IT and record-keeping skills.
  • The ability to work flexibly across Surrey, with a full UK driving licence and access to a vehicle.
  • A commitment to Catalyst’s values of kindness, commitment and integrity, and to equality, diversity and inclusion.

Benefits

  • 26 days annual leave plus bank holidays (increasing with service)
  • Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
  • Birthday leave, employee discounts, and flexible working where possible
  • Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

  • This role is subject to a basic DBS check.
  • A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
  • All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

Application resources
Organisation
Catalyst Support View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 28 July 2026
Closing date: 27 August 2026 at 16:22
Tags: Advocacy, Engagement / Outreach, Homelessness, Mental Health, Safeguarding, Substance Misuse, Victim Support

The client requests no contact from agencies or media sales.