Jobs in bracknell
About Compassion
Compassion is a Christian child development charity that sees beyond poverty to the incredible potential God has placed in every child and family. Partnering with more than 8,900 local churches in 29 countries, we work to release children from poverty in Jesus’ name.
About the role
We are looking for a Head of Strategic Partnerships (Church of England) to join our Church Partnerships Team at Compassion UK. In this pivotal role, you will shape and lead our strategy to engage with Church of England leaders, events, and networks across the UK.
Your work will help us achieve ambitious growth targets in child sponsorship and transformational giving.
Home-based, within a commutable distance to central London
⏰ Hours Full-time, 35 hours per week with flexible working pattern
You need to have
- Strong knowledge and experience of the Church of England including leadership structures, networks, theology, and mission culture
- Proven success in building strategic relationships, ideally within a church, ministry, or mission organisation
- Confidence and clarity as a public communicator with experience preaching or speaking at events
- Demonstrated ability to lead growth strategies and manage complex partnerships
- Experience in sales or fundraising, with the ability to manage full partnership development cycles
- Excellent self-motivation and organisation, with the ability to work independently in a dispersed team
- Personally committed to the Christian faith. You can read more about this in our Policy on Posts to be Held by Christians.
This is a unique opportunity to use your gifts and play a vital role in strengthening Compassion UK’s mission. By cultivating meaningful partnerships within the Church of England, you will help release more children from poverty in Jesus’ name.
If you’re passionate about the Church of England and want to see children released from poverty in Jesus’ name, this could be your calling.
In return, you will get
- Flexible and sociable working environment
- Time in Lieu offered
- Pension scheme with 10% employer contribution
- Income Protection & Group Life cover
- Private Medical & Dental cover
- Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc
- Weekly team prayers and devotionals
- Compassion updates and worship events
We encourage you to read the full job description to see if this role aligns with your skills and aspirations!
We work in 29 countries partnering with 8,600 local churches within communities experiencing poverty.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Sick Children’s Trust offers accommodation and support to families with a seriously ill child in hospital. We are looking for a dynamic, compassionate and energetic Operations Manager to oversee our seven ‘Homes from Home’ in Newcastle, Sheffield, Leeds and Cambridge.
If you are an exceptional experienced leader, passionate about making a difference and looking for an exciting and rewarding role where no two days are the same, please contact us. More information about the role and the company are attached in the Recruitment pack.
If you are interested in this position please submit your CV along with a covering letter demonstrating how you meet the person specification.
Applications will be reviewed on an on-going basis and might be closed early, therefore early applications are advised.
Closing date 27th June 2025
Royal Voluntary Service has an opportunity available for a Community & Events Fundraising Officer to join our team. You will join us on a full-time, permanent basis), and in return, you will receive a salary of £31,210 per annum
About the Community & Events Fundraising Officer role:
The Public Fundraising team are responsible for recruiting and stewarding new supporters in order to secure long-term income and growth. The Community & Events Fundraising Team sit within the Public fundraising team with the aim of raising essential funds for Royal Voluntary Service (RVS) by organising various fundraising initiatives to engage fundraisers, raise awareness, and support the mission of RVS.
The primary purpose of this role is to maximise income generation by organising and delivering a variety of community fundraising initiatives, including third-party sporting events and RVS-owned campaigns such as the Vintage Tea Party.
The Community & Events Fundraiser will provide stewardship to support fundraisers, building strong relationships to maximise amounts raised and boost supporter retention. Additionally, you will support the Community & Events Manager in building and maintaining relationships with RVS Community Centres, services, and groups, and in evolving the community fundraising programme. This includes developing flagship fundraising products, events, activities, and targeting specific fundraising audiences.
Location: This role is Home based with occasional national travel
Hours: Monday to Friday, 35 hours per week
Benefits
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2 x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
- A 24-hour doctor line, financial support with dental/optical and other therapies
- A free and confidential employee assistance programme with up to six face-to-face sessions counselling included
- Extensive online and on the job training to ensure you will succeed in your role
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- The chance to make a positive, lasting impact that changes lives, communities and society
What you'll bring as our Community & Events Fundraising Officer:
Knowledge:
- Knowledge of CRM databases and Microsoft packages, including Outlook, Excel, and Word.
- Knowledge of fundraising regulations and best practices.
Skills:
- Ability to work under pressure, manage time effectively, and prioritise workload.
- Good attention to detail, with strong organisational and administrative skills.
- Excellent interpersonal and communication skills, with the ability to inspire enthusiasm in fundraisers and colleagues.
Experience:
- Previous experience in fundraising, preferably in Community & Events Fundraising, or relevant and transferable skills.
- Experience in delivering supporter care and planning and executing stewardship plans.
- Experience in supporting the delivery of projects, working with project plans, deadlines, and KPIs.
Please refer to the role profile available to view on this vacancy for full details of this opportunity.
If you feel have the skills and experience to become our Community & Events Fundraising Officer please click ‘apply’ today, we’d love to hear from you!
The closing date for this role is Friday 11th July 2025. However, we reserve the right to close this vacancy early should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Join Royal Voluntary Service and together we can change lives, change communities and change society.
#LI-Remote
We're looking for a passionate, values-driven CEO to guide our charity into its next inspiring chapter.
The Coalition registered as a charity in December 2023. We have spent the last 18 months developing the infrastructure of the organisation so we can meet the Charity Commission requirements. We developed a short strategic plan for a 2 year period to ensure we had all of the foundations in place to capitalise on our new charity status. This strategic plan ends in November 2025.
The CEO will set a new five-year strategy for the organisation by building on the solid foundations of the 2 year strategic plan and maximising the opportunities that charity status provides.
The CEO will have oversight across the whole organisation, often acting as the external ‘face’ of The Coalition with our stakeholders and partners. As such, they will represent us, and enable the Disabled community to have their voices heard to achieve equality and independence for Disabled people and those with long-term health conditions. The CEO will promote the Social Model of Disability and champion accessibility across all services in Surrey.
We are run and managed by Disabled people for Disabled people. Our aim is to campaign and promote the rights of Disabled people to live independently
The client requests no contact from agencies or media sales.
This role reports to the Head of Policy and together you will be responsible for:
• Support the development and delivery of Stonewall's policy workstream, using credible analysis and evidence.
• Support Stonewall's policy agenda, both proactively and reactively, responding with agility and flexibility as appropriate.
• Work across Stonewall to ensure our policy objectives are embedded in the work we do with policy makers, parliamentarians, media, public and private sectors, international bodies, civil society and communities.
• Represent and speak on behalf of Stonewall, in external policy meetings and coalitions.
• Build an effective relationship network with policy makers and thought leaders to ensure that Stonewall is a chosen partner for LGBTQ issues.
• Stonewall is a LGBTQ charity. Over the last 35 years, we have helped create transformative change in the lives of LGBTQ people in the UK. Our campaigns drive positive change in public attitudes and public policy.
You would be a key part of a team of driven, passionate people who are working together to deliver meaningful and tangible progress for LGBTQ people.
For this role we are looking for significant experience working in a high-profile policy space, partnering with think tanks, and policy makers to effect change.
Location: Remote
Salary: £40,000
Contract Type: Fixed Term Contract
Closing Date: 20 June 2025
You may also have experience in the following: Policy Management, Public Affairs Officer, Senior Public Affairs Officer, Campaigns Officer, Policy Officer, Community Engagement, Public Relations Officer, Communications Advisor, Communications Officer, Public Relations Executive, Campaign Officer, Stakeholder Management, Relationship Management, Project Management, Standards Development, Policy Implementation, etc
REF-222076
Role Responsibilities
• Lead the Policy and Public Affairs team to deliver Stonewall's vision, using your specialist experience to deliver results.
• Lead the design and delivery of Stonewall's policy and advocacy work to advance Stonewall's objectives with policy makers, stakeholders and in parliament.
• Be accountable for building and maintaining key political and stakeholder relationships aligned to our policy priorities.
• Ensure that Stonewall's Policy team contributes develops effective policy positions, and is outcome focused.
• Be responsible for performance management, behaviour and standards of both you and your team
Stonewall is a LGBTQ charity. Over the last 35 years, we have helped create transformative change in the lives of LGBTQ people in the UK. Our campaigns drive positive change in public attitudes and public policy.
You would be a key part of a team of driven, passionate people who are working together to deliver meaningful and tangible progress for LGBTQ people.
For this role we are looking for significant experience working in a high-profile policy space, partnering with think tanks, and policy makers to effect change.
Location: Remote
Salary: £60,000
Contract type: Fixed Term Contract
Closing Date: 20 June 2025
You may also have experience in the following: Public Affairs Manager, Head of Policy, Policy Manager, Public Relations Coordinator, External Affairs Coordinator, Policy Advocacy Coordinator, Community Engagement Specialist, Stakeholder Relations Manager, Public Affairs Officer, Government Affairs Coordinator, or Corporate Affairs
REF-222075
Tearfund is seeking an experienced Legal Counsel specialising in risk management to join our highly skilled Legal & Risk team.
This critical role combines legal expertise with strategic risk assessment to protect and manage risk in a complex global organisation. You'll work collaboratively and proactively with colleagues across the organisation to deliver agile and responsive organisational risk management that facilitates the achievement of our strategic objectives. This will involve engaging risk owners to support their analysis and reporting of risks and notifiable incidents to senior management.
You will be a qualified lawyer with around 3 years of post-qualification experience, with experience of advising on risk.
We are looking for a natural collaborator, who will have excellent communication & relationship management skills with the ability to influence and manage expectations at all levels of the organisation.
Please note this is a permanent part time role working 28 hours per week. The full time salary is £53,057 per annum. The part time salary is £42,445.60 per annum. The working pattern will be agreed with the line manager.
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.
Applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Richmond Borough Mind | Journey Recovery Hub
Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker!
• Salary: £13.85 per hour (£27,007.50 FTE)
• Hours: Shifts are 5.5 hours and we are looking for additional staff members to cover 4 shifts per week, ensuring that we are accessible to visitors between 6 - 10pm every evening.
• Location: Twickenham and Kingston
As a Crisis Café Support Worker, you’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.
You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.
What You’ll Bring:
• Experience working with individuals in mental health crises or with complex needs.
• Excellent listening, communication, and motivational skills.
• Resilience and a calm approach to challenging situations.
This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.
Apply Now to be part of a service that saves lives and transforms wellbeing.
Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Volunteering & Recruitment Co-ordinator will be a key member of the HR & Operations Team at Richmond Borough Mind – a well-established and diverse mental health charity supporting the local community. With a workforce of approximately 50 staff and as many volunteers, our services include Counselling, Peer Group Activities, Mental Health Training, and Crisis Support.
We are looking for a motivated and experienced co-ordinator to help us nurture and grow our talented team of staff and volunteers.
A natural people-person, you’ll be a confident communicator with a strong instinct for matching individuals to careers, vocational pathways, and volunteer opportunities. Experience in the non-profit sector and an understanding of volunteering are desirable.
You will need:
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A background in volunteer co-ordination and administration within a charity, HR, or equivalent setting
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A solid grasp of employment law, equality, diversity and inclusion, and best practice in HR
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Excellent organisational and time management skills
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Strong interpersonal and communication abilities
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Confidence using a range of IT platforms including SharePoint, online meeting tools, cloud-based database systems, advertising portals, and desktop publishing software
Benefits of working with Richmond Borough Mind:
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Contributory pension scheme
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25 days annual leave plus bank holidays (pro rata), rising by 1 day per year of service (up to 30 days)
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Additional 1 day of annual leave over the festive period (subject to Trustee approval)
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Flexible working
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Employee Assistance Programme (EAP) including free counselling and wellbeing app access
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Paid time off for medical appointments
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Training and personal development opportunities
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Staff away days and socials
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Access to resources and training through the Mind Federated Network
Richmond Borough Mind is committed to equity, diversity and inclusion. We welcome applications from all backgrounds, and especially from individuals with lived experience of mental health challenges.
Please note: only shortlisted candidates will be contacted. An Enhanced DBS check will be required for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years.
We are excited to be looking for a Young Adults Peer Support Worker. You will have your own lived experience of mental ill health and be able to use this experience as well as your professional skills and knowledge, to support others.
With the expansion of our work in this area we aim to reduce waiting times, reduce the number of people going into crisis, address inequalities and support transitions from youth to adult services. We will be offering holistic and personalised care and support to service users and carers.
This role will carry caseload and deliver a range of support and person-centred interventions to meet these needs, which could include group support, one-to-one interventions and signposting where specialist advice is needed. Referrals could be young adults, careleavers, people currently under adult mental health services, or carers supporting people in the community.
We are looking for individuals who are passionate about motivating and coaching individuals with mental health issues, and able to support people on their journey to recovery. As well as having an empathy with the core values of RB Mind, the successful applicants will have the skills to provide person-centred support, through one-to-one sessions and through facilitating groups. You will have an awareness of the boundaries we work within when supporting vulnerable adults. You should be enthusiastic and self-motivated, and must be able to work on your own initiative.
This is a partnership project with South West London St George’s Mental Health Trust (SWLStG), locally led by Richmond Borough Mind. There are further Peer Support Worker vacancies within Age UK, Richmond AID, and Crossroads Care requiring appropriate skills and experience. Partners will seek your permission to share your details if we have sufficient successful applications.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community.
Benefits of working for RB Mind:
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full
year of service (up to a maximum of 30 days) [pro rata].
· Bonus 1 day of annual leave per year over the festive period
· Contributory Pension Scheme
· Employee Assistance Programme (EAP)
· Training and personal development opportunities
· Staff away days and socials
· Access to shared resources and training opportunities via Mind Federated Network.
The successful applicant will be required to have an Enhanced DBS check.
Please use your cover letter to detail how you meet the person specification for the role.
The client requests no contact from agencies or media sales.
Our client is a user-led pan-disability charity operating primarily in Buckinghamshire. They are a successful, dynamic and influential charity, focused on supporting disabled people by fixing the biggest issues facing them. They aim to build a world which is Fair4All, including disabled people.
Position: Project Operations Manager
Salary Range: £31,000 - £34,000 FTE depending on experience
Hours: 37.5 hrs/week
Location: Remote working
Reporting to: Chair of Trustees
Benefits: Company Pension Scheme, standard holiday entitlement, flexible working
The role:
The primary purpose of the Project Operations Manager role is to provide leadership to ensure that their project work is delivered successfully, to agreed targets, on time and within agreed budgets.
Responsibilities:
• To take charge of and lead their projects, and the staff and volunteers working on them. Ensure project work is delivered successfully, to agreed targets, on time and within agreed budgets. This includes project reporting, overseeing and managing website, media, online and other communications activities related projects, and managing project budgets.
• Contribute to the development and delivery of their Operational Plan.
• With the Trustee Board and grants team, support the revival of appropriate dormant projects and the creation of new projects. Contribute to and endorse grant applications and ensure funder targets and goals are met.
• Establish and maintain collaborative and positive working relationships with their Trustees and key staff.
• With the Support Manager, positively influence the culture within their to ensure it remains an inclusive, diverse and effective working community and continue the charity’s policy of highly supportive and positive management of staff and volunteers, ensuring that their Values are upheld.
• Contribute to ensuring effective welfare and safeguarding policies are in place that are understood and regularly communicated to volunteers and employees.
• Ensure they deliver excellent customer service, so that service users, external organisations and partners receive high-quality service and support; and ensure any complaints or issues are managed promptly and satisfactorily resolved.
• Represent them and their projects internally and externally.
About you:
They are seeking an experienced charity operations and/or projects manager who can bring skills, expertise and knowledge into their rapidly expanding charity.
Essential skills and experience:
• Previous experience of successfully managing UK charity or not-for profit projects and/or services, including financial and budgetary controls.
• A track record of proactive success in achieving project and service goals and outcomes.
• Previous experience of successfully managing staff and, ideally, volunteers.
• A proven ability to effectively plan and manage a mixed portfolio of tasks and activities, including managing your own time effectively.
• A track record of personal learning and development, adapting to changing circumstances, and proactively meeting challenges.
• Strong personal commitment to diversity and inclusion including the social model of disability. Must be able to work effectively with disabled people with all types of impairment.
Desirable skills and experience:
• Understanding impairments including neurodiversity, mental health, sensory loss, long-term conditions and physical disabilities.
• A highly supportive management style which removes barriers for disabled staff and volunteers to allow them to work in ways which are most effective for them.
• Knowledge of project management tools.
About them:
Our client works by permanently removing barriers facing disabled people and finding answers to the big issues facing them, alongside helping individuals. Their projects and partnerships deliver unique and lasting change and effective support that helps nearly all the 41,000 disabled people in Buckinghamshire – plus many beyond their county.
Uniquely, they are mainly voluntary charity. They have over 150 volunteers, mostly disabled people, supported by a small staff team, who themselves run their projects and services. Many of their volunteers are jobseekers or needing help to move forward in their lives and they actively support them by the way we work.
How to apply: Please submit a CV with a covering letter (of no more than 500 words) setting out how you meet the person specification for the role.
You may also have experience in the following roles: Operations Manager, Project Manager, Charity Operations Manager, Programme Manager, Service Delivery Manager, Operations Coordinator, Project Coordinator, Charity Project Manager, Non-Profit Operations Manager, Service Operations Manager, etc.
REF-222 041
Prospectus are proud to be supporting our client in their search for a Community Fundraiser.
The role is with an independent charity that is proud to be affiliated with a larger national organisation and to adhere to its quality standards of governance and service delivery. The charity is part of a network of over 100 local organisations, which provide trusted mental health services to their communities. They promote wellbeing and recovery; they prevent mental ill health, offering talking therapies and providing support in times of crisis.
This is a permanent, part-time (21 hours a week) role paying a salary of £29,458 FTE per annum. This is a hybrid role from their offices in high Wycombe.
A critical role within the charity, the Community Fundraiser will lead on the delivery of an agreed fundraising plan that will look to expand the way in which they engage their local community to increase income. The postholder will work with colleagues across the charity including the local communications team to design exciting and relevant materials and social media content to promote community fundraising events and fundraising opportunities and engage with and support existing and new supporters/fundraisers.
They are looking for someone with demonstrable experience of delivering income growth for a charity via either Community Fundraising, Individual Giving, Challenge Events or Events. The ideal candidate will have knowledge of online fundraising tools and experience in building and maintaining relationships with key stakeholders.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Ariha Semontee at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Prospectus are delighted to be working exclusively with a new client who are a well-established charity that are people focused and deliver to beneficiaries.
This HR Manager role is available on a permanent contract and full-time basis. The salary band is £35,000-£45,000 and has flexible working arrangements, as a remote role with occasional travel.
You will report to the Director of Finance & Corporate Services and be the primary point of contact for all operational HR matters and provide an inclusive people focused HR service. You will foster strong relationships between employees, line managers, and HR ensuring the delivery of an effective HR function.
You will have a hands-on approach and to all aspects of the employee relations cycle which includes leading on recruitment campaigns and onboarding/offboarding. You will maintain and update the HR system. You will conduct data analysis on key HR metrics. In addition to this, you will review, process, and implement HR policies and drive continuous improvement of the HR function.
To be successful in this role, you will be CIPD Level 5 or equivalent and have a vast amount of demonstratable HR experience, with at least a couple of years working in HR Manager roles.
You will have experience of advising and supporting managers on a range of employee relations matters. You will have experience reviewing, developing, updating and implementing HR policies. You will have an understanding of GDPR and the ability to handle confidential/sensitive information. You will have experience using HR and payroll systems. You will be a forward thinker who has a track record of introducing new ways of working and leading HR projects.
You will have strong communication skills and the ability to engage effectively with a range of stakeholders. You will be a forward thinker who strives for continuous improvement and able to work under pressure. You will be self-motivated and have experience working as a part of team.
Desirably, you will have experience working in the charity sector and a degree in Human Resources or similar educational qualification. You will have an understanding of employment law, regulations, and ethical HR practises. You will have experience helping an organisation through a period of change and be able to align HR strategy to business objectives.
Finance Business Partner x 2
Location: One post based in Harrow, one post based in Richmond (with occasional travel between campus's)
Full-time, Permanent
Salary: £43,000 - £45,500
Are you an experienced finance professional looking to make a meaningful impact in the education sector? Two skilled Finance Business Partners required to join a dynamic Finance team within a large, multi-campus further education institution.
In this pivotal role, you'll work closely with senior leaders, department heads, and budget holders to provide robust financial insight, enabling data-driven decisions that support the organisation's long-term success. This is an exciting opportunity to be part of a performance-focused environment where collaboration, accountability, and innovation are at the heart of the organisation's mission.
Key Responsibilities:
- Lead the preparation and monitoring of annual budgets, forecasts, and financial outturns.
- Maintain accurate staffing data in collaboration with HR and departmental managers.
- Deliver monthly financial performance reports, providing clear analysis and commentary on income, expenditure, and capital investments.
- Support and influence budget holders to enhance financial awareness and accountability.
- Identify trends, assess variances, and recommend actions to improve efficiency and outcomes.
- Contribute to the enhancement of financial systems and reporting processes.
- Represent finance at internal meetings, occasionally deputising for senior finance leaders.
About You:
You are a proactive finance professional with excellent analytical skills and a customer-focused mindset. You understand the importance of combining accuracy with strategic insight, and you thrive on building strong working relationships across departments.
Essential Criteria:
- Relevant finance experience including input to budgeting, forecasting, and management accounting.
- Working towards a recognised accountancy qualification (e.g., ACCA, CIMA).
- Strong communication skills and the ability to present financial data clearly to non-finance audiences.
- Excellent IT skills, particularly in spreadsheets and financial systems.
- A team player with a high level of integrity, organisational skills, and the ability to meet tight deadlines.
Benefits:
- Opportunities for professional development and training.
- A supportive, inclusive working culture.
- Flexible and hybrid working arrangements (where applicable).
- Generous holiday allowance and pension scheme.
People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.
About the role
You’ll empower people affected by Parkinson’s to live lives that are as fulfilling as possible, whatever that means to them, to feel able to take an active role in their treatment and to become their own advocate in health and life, wherever possible.
Our adviser teams work within local areas and via our national helpline. Our helpline hours are currently 09:00 to 18:00, Monday to Friday, and 10:00 to 13:00 on Saturday. We are looking for someone who can work on a flexible basis to ensure cover across the helpline’s working hours. There will also be the need to cover some hours on Saturdays, bank holidays and over the Christmas period.
What you’ll do:
- Provide in depth, person-centred information and guidance to clients via our helpline service.
- Keep accurate, up to date online client records in line with practice.
- Make best use of time in providing an effective client service.
- Recognise and respond to potential safeguarding situations using established procedures.
- Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients.
- Answer client enquiries professionally using a jargon-free approach and within established timescales.
- Maintain relationships and partnerships with internal and external teams to achieve the best outcomes for clients.
- Keep up to date with organisational and professional development relevant to your role.
What you’ll bring:
- Background and/or current experience in health and social care (A,I)
- Experience of providing health and social care information through a range of channels (A,I)
- Well-developed telephone skills including active listening and questioning (A,I)
- Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care (A,I,T)
- Experience managing a complex caseload effectively and efficiently (A,I)
- Ability to be calm and deal effectively with challenging or emotional situations and/or people (I)
- Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar (A,I)
- Ability to work collaboratively (I)
- In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits (I)
- Commitment to working within the principles of equal opportunities (I)
This is an exciting time for Parkinson’s UK and we would love you to join us!
Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.
Interviews for this role will be held on 27th June and 1st July.
The successful candidate will be required to:
- provide their own broadband service with a minimum download speed of 2Mb
- have a confidential space in which to work
- be available to work the days of Monday - Friday
- provide occasional cover on Saturdays and/or Bank holidays
Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
