Jobs in dartford
The Charity and The Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
I am here to lead Scotty’s outreach to bereaved military families — helping more people find, trust, and access our support by creating a visible, welcoming, and engaged community.
I am accountable for:
- Developing and delivering Scotty’s Outreach strategy, aligned with the charity’s long-term vision and growth targets.
- Leading the development of a new in-house team, ensuring strong performance, alignment, and support across all outreach activities.
- Achieving our beneficiary reach and engagement targets, including community growth, email sign-ups & engagement, social reach, and event/webinar attendance.
- Ensuring all outreach activity is sensitive, on-brand, and audience-focused, particularly in the context of bereavement and the military community.
The key responsibilities of this role are:
- Shape and deliver the Outreach strategy to engage bereaved military families across the UK, helping us to a) reach more bereaved families, and b) maintain regular engagement with those families.
- Lead and support the development of the Outreach squad as it grows.
- Plan and oversee delivery of digital and offline outreach activity, including social media, email marketing, website content, printed publications, and event promotion.
- Initially take responsibility for the delivery of outreach activity (except social media) until the squad grows.
- Ensure strong audience insight, segmentation, and tone of voice in all comms.
- Set and report on performance metrics to the CEO, SLT, and Trustees.
- Work closely with internal teams, especially our Service Delivery, to align comms and campaigns with our Programme goals, and to ensure we sensitively engaged with the bereaved military community.
- Uphold the Scotty’s tone and brand across all outreach activity — adapting to the needs of a sensitive, bereaved audience.
The 3-month goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Finalise the Outreach strategy with the CEO, including key audience segments, platform focus, and performance metrics.
- Begin recruitment of the Outreach Squad (Social Media Exec to start, subject to funding confirmation).
- Produce and maintain a 90-day content and campaign plan, working closely with other teams.
- Establish baseline data for outreach KPIs and set up regular performance reporting.
- Picked up accountability for beneficiary marketing-related tools such as email, website, social etc.
The 6-month goals for this role are:
- Support the recruitment and onboarding of the Social Media Exec (TBC).
- Have created audience journeys and set up systems (CRM) to mirror them.
- Launch first targeted outreach campaigns focused on increasing awareness and sign-ups to services, particularly SMILES and SUPPORT programmes.
- Begin the repositioning journey for Scotty’s brand, working alongside PR & Comms and the CEO.
- Strengthen working relationships with Service Delivery to ensure handovers from outreach to support are smooth and consistent.
- Launched a regular programme of beneficiary focused comms including monthly email, annual magazine, daily social content.
The 9-month goals for this role are:
- Demonstrate progress against outreach KPIs (e.g. increased social reach, community email sign-ups, beneficiary engagement).
- Deliver a successful cycle of outreach to support 2+ SMILES or SUPPORT campaigns/events.
- Complete internal and external review of what’s working in outreach — optimise content, messaging, and tactics accordingly.
- Refine and relaunch Scotty’s beneficiary-facing email comms strategy to improve open and click-through rates.
- Begin developing a 12-month Outreach roadmap for Year 2, including content themes, campaign ideas, and team development needs.
Skillset and Experiences Required:
Marked as D (Desirable) or E (Essential)
· Experience in leading marketing or engagement strategy - E
· Team leadership and people management experience - D
· Proven track record of delivering audience growth and engagement - E
· Strong understanding of digital channels (social, email, content) - E
· Experience working in a charity, community-focused or purpose-driven role - D
· Experience with campaign planning and performance reporting - E
· Ability to write and oversee content that is clear, warm, and sensitive - E
· Familiarity with bereavement support, the Armed Forces, or similar sectors - D
· Proficient in using data to inform strategy and optimise campaigns - E
· Comfortable working with autonomy and initiative in a remote environment - E
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
IT & Data Support Officer
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: IT and Data Support Officer
Location: Based within Islington (Please note, there is no step free access). You will also work flexibly across multiple services including Elephant and Castle, Havering and central office, as well as some home working might be possible
Salary: £28,560
Shift Pattern: 37.5 hours per week Monday to Friday between 09:00 - 17:00. Flexibility may be required as per requirements of the service/department
About the role
We are looking for an IT and Data Officer to join our central team, working in collaboration with our services which are our Independent Approved Premises (IAP). You will maintain and support our data systems and IT infrastructure across our services, responsible for managing CRM systems and supporting with first line IT queries which could include ticketing requests, troubleshooting, technical issues, and liaising with internal and external partners to ensure consistent and timely data reporting.
You will work across multiple projects to ensure performance metrics are accurately tracked and communicated, proactively identifying and addressing any data or system related issues. You will support with continuous improvement for the service and wider organisation.
About you
We're looking for someone who is passionate about IT and data, able to utilise this within a practical working environment. You will be confident in using various tools and software with transferrable skills. We're looking for someone who understands SIG and what we do as an organisation, with a judgement free mindset, and comfortable working within any of our services, able to build good professional relationships with our staff internally, our residents, and external partners. We look for:
- Skills in data input, extraction, and reporting
- Skills in online platforms and systems, ideally Power BI, Trello, Inform, and Microsoft Office
- Familiarity in externally used systems by Ministry of Justice is highly desirable
- Ability to translate and present technical knowledge and information to non-technical teams
- Ability to deliver training to staff at all levels in reference to use of systems and develop training videos/materials
- Working knowledge of business intelligence/reporting and database
- Excellent communication skills and ability to deliver a rounded customer service experience both written and orally, and build effective relationships with others at all levels
- Ability to problem solve, use own initiative, and work in a proactive manner
- Ability to manage own time and determine priorities with competing tasks and meet deadlines
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you identify and inspire new high value corporate partnerships? Have you got a proven track record of securing significant and sustainable income from corporates? Do you enjoy a challenge and want to help develop our corporate partnership strategy, enabling Lifelites to increase its reach and impact across Britain and Ireland?
We are looking for an experienced corporate partnership fundraiser to join our team and help us secure high value, multi-year corporate partnerships with a value of £30,000 plus that will help to power our ambitious growth strategy.
This is an amazing opportunity to join an established charity looking to expand and diversify both its fundraising and service provision over the next 5 years.
Whether you are looking for a new challenge or are ready for the next step in your career, we would love to hear from you.
Purpose of the role
- To identify and develop a robust pipeline of potential high value corporate partnerships that align with our mission and values.
- To create and deliver proposals, pitches and agreements.
- To secure exceptional partnerships upwards of £30k in value.
- To ensure internal reporting and recording processes, alongside reporting to partners on the impact of their support
- To work with the Senior Philanthropy Officer, Head of Fundraising and Communications (HoFC) and CEO to develop and steward high value corporate relationships.
Main duties and responsibilities
- To work closely with the HoFC and Senior Philanthropy Officer to develop and deliver a strategy for maximising support and income from high value corporate partnerships and foundations.
- To lead on prospecting and research, outreach and stewardship that result in high value, multi-year partnerships.
- To develop key messaging and resources that effectively deliver a compelling case for support which demonstrates impact and a return on investment.
- To steward and co-ordinate high value corporate relationships, working with the wider team as and when necessary.
- To ensure internal reporting and prospecting processes are adhered to at all times
- To provide compelling and inspiring impact reports to partners, reflecting the importance of their support.
- Work collaboratively with other members of the team to help develop a robust and successful corporate recruitment and retention programme, sharing knowledge and experience that can be applied to all levels of corporate giving.
Summary person specification
Experience
- Proven experience of successful corporate fundraising, including securing high value partnerships with income in excess of £30,000.
- Proven track record of delivering high quality cultivation, stewardship and retention programmes that encourage long-term support and significant income in line with budget.
- Experience of prospecting and researching high value corporate partnerships, managing pipelines and busy workload.
- Experience of reviewing activities, analysing outcomes and making evidence-based recommendations.
- Experience of successfully working collaboratively as well as alone, balancing consensus opinion alongside autonomous decision making and setting personal objectives.
Skills
- Creating and delivering a compelling case for support and deliver inspiring impact reports to partners.
- Experience of using a fundraising CRM for reporting and prospecting.
- Excellent interpersonal skills, with the ability to liaise with people at all levels, adapting communication methods to suit differing audiences.
- Confident, effective written and verbal communication with internal and external stakeholders, especially presentation skills
- Excellent time management and ability to prioritise competing responsibilities and deadlines
Please see the full Job Description for full details.
                To apply, please send your CV with a covering letter to Simon Pitts, Head of Fundraising and Communications.
If you have any questions or would like an informal conversation before applying, please contact us to arrange a convenient time.
            
We empower children with life-limiting conditions to play, create and communicate by harnessing the power of sensory and assistive technology.
The client requests no contact from agencies or media sales.
Job Title: Links Project Coordinator
Location: Mid & South Essex
Reports to: Links Project Lead
Salary: £27,397.50
Job Type: Full-Time, Permanent
Hamelin exists to reimagine life for individuals with learning disabilities and autism, enabling limitless possibilities. Hamelin is seeking a confident coordinator to support our expanding Links Project. In this diverse role, you'll play a pivotal part in ensuring our individuals meet their goals and create a lasting impact in our communities as well as being the first point of call for new individuals accessing the service.
Links Project: This initiative focuses on enabling adults with learning disabilities to engage in community activities through befriending, mentoring, and peer-led programs, all supported by our dedicated volunteers. As the Project Coordinator, you will support the key administrative tasks that keep this project running smoothly.
The Project Coordinator will support referrals with specific aims and objectives within the project scope – for example traveling to meet a friend, accessing sports, increasing confidence and ensuring isolation is reduced.
In your day-to-day role, you will be striving to build, expand and strengthen the project whilst working closely with the Project Lead ensuring all key performance indicators and any project targets are met. The role is responsible for onboarding individuals into the project as well as completing ongoing assessments and gathering feedback.
This role is crucial in making sure we deliver exceptional service, stay compliant, and run our project efficiently— whilst ensuring our mission, vision and values are not compromised.
Project Skills:
- Support with the daily operations of the project scope.
- Adhere to the strategies to grow and enhance the projects, meeting the ever-changing needs of those we support.
- Awareness of resources and volunteer efficiency to ensure we get the best possible outcomes for the individuals we support.
Teamwork:
- Work in partnership with Hamelin’s Volunteer Manager.
- Ensure the project remains a motivated team that aligns with our values and goals.
- Report on the performance of the current project, providing feedback and support to ensure high standards of care and efficiency.
Compliance and Quality Assurance:
- Follow Hamelin’s policies and procedures to maintain best practices and regulatory standards.
- Implement and oversee quality assurance processes, including gathering feedback from project participants and colleagues to keep improving our service delivery.
- Engage with and become involved with continuing self-development.
Stakeholder Engagement:
- Identify, build and maintain strong relationships with project participants, families, local and health authorities’ representatives, and other key stakeholders.
- Represent the Charity and service at meetings, events, and forums, advocating for the needs and rights of those we support.
- Work closely with other teams and services within the Charity to ensure a unified approach to care and support.
Business Development:
- Identify and exploit opportunities for expanding the service, from new partnerships and funding sources both inside and outside health and care to innovative care models.
- Prepare and present feedback and data when required to the project lead.
- Lead marketing and promotion of the service, boosting awareness, interest and attracting new project participants.
Other Requirements:
- Be ready to work flexibly, which could include weekends and bank holidays. You might also be asked to work in different services as needed.
- Complete all required training, whether through e-learning or in-person courses.
- Adhere to our published policies, procedures, and standards.
About you
It’s essential that:
- You have at least two years’ experience within a coordination/administration service for individuals with learning disabilities and/or autism.
- You have a proven track record of successful project administration.
- You hold a valid driver’s license and have access to a vehicle.
- You can work flexibly across locations in Essex to fulfil the requirements of the role.
- We are a values-driven Charity, and it is essential that all our colleagues truly live out our core values which are - We think differently, We enhance lives, and We are community.
It’s desirable that:
- You have experience working in a Charity or Non-profit Organisation.
- You have links within community services.
- You have experience in IT systems.
- You’re familiar with the local community and relevant stakeholders.
*Interviews will take place the W/C 17th of November*
Defining care for a better future
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Network Development Manager
East of England
£32,145 per annum (pro rata for part time)
Ref: 92REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid based in the east of England, Essex, Suffolk, Cambridge, Bedfordshire, Hertfordshire, Norfolk.
ABOUT THE ROLE
This is a fantastic chance to join the Walk Wheel Cycle Trust, working within the Delivery Team team as our new Network Development Manager.
As the Network Development Manager, you will be required to oversee the planning, delivery, and evaluation of active travel infrastructure projects, ensuring alignment with organisational goals and compliance standards. The role combines technical expertise, project leadership, community engagement, and strategic planning to enhance the National Cycle Network (NCN) and related infrastructure. You will work collaboratively with internal and external stakeholders to deliver impactful, sustainable outcomes.
Some duties will include:
- Lead on the management of active travel infrastructure design and construction projects from concept through to construction /implementation and evaluation.
- Plan, organise and attend community engagement activities to ensure collaborative approach to projects.
- Day to day management of inter-disciplinary project teams.
- Share knowledge, expertise and evidence through written reports and presentations to update and influence key external stakeholders (e,g. land owners and local authorities) and volunteers.
- Contribute to planning the future network and developing a vision and clarity of what the NCN is seeking to achieve in their area.
- Quantitative and qualitative data analysis and reporting to demonstrate project progress and impact.
This role involves regular travel, with work taking place at different locations to support and deliver projects for the Walk Wheel Cycle Trust.
ABOUT YOU
We ask that you have experience in the following areas:
- A practical working knowledge of principles and standard practices within active travel infrastructure including an awareness of spatial planning and transport planning.
- Using recognised technical expertise to produce project outputs (for technical roles).
- Knowledge of local and regional transport planning authorities and their processes and priorities.
- Knowledge of active travel network design and best practise.
- Working knowledge of health and safety legislation and practice including construction regulations.
- Experience of managing projects and understanding of how to follow the project management delivery frameworks
- Experience of contributing to business development through opportunity generation, bid writing, budget preparation.
WHAT WE OFFER
In return you will enjoy flexible hybrid working that’s shaped around what works best for you and your team, plus a supportive and rewarding environment where you can thrive.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Closing date for the receipt of completed applications is 23:59, 02 November 2025
- 
	Interviews will take place in via MS Teams during the week commencing 10 November 2025 
Our Values
We are always learning
Championing equity
Taking ownership
Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle
 
                                


 
                    Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We're looking for a Facilities and Compliance Co-ordinator to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!
About the role
The Facilities Team is responsible for ensuring that our residents have a safe and well maintained living environment and that Your Place meets regulatory compliance standards as a Registered Provider.
The Facilities and Compliance Co-ordinator will be working closely with the Facilities Manager and team, co-ordinating technical support, including day to day repairs, planned and cyclical maintenance, health and safety compliance, facilities management, environmental management, and the administration of business continuity arrangements.
This post will involve working closely with contractors, consultants, and senior colleagues
Salary: £28,712 - £32,240 per annum
Contract: Permanent 
Hours: 37.5 hours
Location: Canning Town, London
Other responsibilities include
- Co-ordinating day to day maintenance, planned and cyclical/housekeeping administration, reporting and job allocation via iCompleat finance software, Salesforce & Pyramid maintenance databases.
- Checking specifications, quotes, and working with contractors on job pricing.
- Raising of Purchase Orders, tracking through to job completion
- Checking all compliance documentation Is In place eg. Risk Assessment and Method Statements and any Permits to Work
- Uploading job sheets, and all related documentation Including invoices and certification
- Overseeing a contractor’s diary and ensuring all regular checks are carried out.
- Ensure H&S policies are up to date and liaise with relevant consultants on reviews, and ensuring new starters have H&S information and guidelines.
- Developing and maintaining comprehensive compliance recording data base to ensure that we meet and evidence regulatory responsibilities.
- Monitor and track through to completion health and safety issues from the daily building Inspections
- Working with the Facilities Manager and Senior Maintenance Officer to participate in Contractor and or building audits.
- Working with the Facilities Manager and Accounts Team to review Facilities management accounts on a monthly basis to ensure all expenditure is accurately recorded.
- Working closely with Facilities Manager, Impact Specialist and Head of Compliance to co-ordinate day to day management of compliance activities including monitoring of compliance, running reports, identifying non-compliance, proactively manage any potential non-compliance, data entry, maintaining property information, data quality updates, providing supporting documentation for reports, KPIs, etc.
- To ensure Facilities' KPIs are kept up to date and reported to SMT and Premises Sub-Committee in line with internal reporting timetable
About you
Experience
- Facilities / Maintenance and or property management background.
- 1 years experience in compliance administration is a must
- Experience of managing health and safety in the workplace would be an advantage.
- Experience of delivering Facilities related training, including site induction an advantage.
- Experience of working within a soft and hard Maintenance services environment.
- Experience of tendering maintenance and Facilities contracts.
Skills & Knowledge
- Excellent analytical skills
- Working knowledge of Social Housing Regulatory for building management and maintenance.
- Working knowledge of UK fire, health and safety regulations.
- Working knowledge of UK health and safety workplace regulations.
- Good working knowledge of Microsoft Word, Excel, Outlook and Teams.
- Working knowledge of Building Management database systems
Abilities
- Demonstrate a positive, flexible approach to team working.
- Ability to communicate with residents and colleagues effectively.
- Ability to provide customer focussed and responsive services.
- Ability to organise and prioritise own workload with minimum supervision.
- Ability to understand and meet the needs of customers to ensure excellent customer service.
- Ability to understand community issues as well as current housing issues.
- Ability to communicate and work effectively with other agencies
- Ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade.
Personal qualities
- Willingness to work flexible hours to meet the needs of the service
- Patient and pro-active
- Demonstrate a positive attitude towards your own development including embracing the personal development review process
- Commitment to the values of diversity and inclusion
- Demonstrate a positive attitude and ability to look for solutions and opportunities in a changing environment
Desirable criteria
- Facilities or Housing qualification or similar, or willing to undertake these qualifications
- Full UK driving license
About applying
When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role.
At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better resident outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
This post is subject to an Enhanced DBS check and a right to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Purpose
This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.
Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.
The objectives of the service include:
- To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
- To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
- To provide a true alternative to A&E via a non-clinical drop-in service to support clients
- To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To treat service users with respect, dignity and personalised support
- To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
- To increase self-management skills of those accessing the service
- To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
- To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.
The Role
The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.
Key Responsibilities
• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation
• Understanding of risk and risk management
• Understanding safeguarding adults and children processes and legal requirements
• To work autonomously in a fast-paced environment and under pressure
• Oversee re-admitters and clients being discharged on a weekly basis
• Responsible lead for allocated site, attend and lead discussions with MDT teams
• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns
• To facilitate daily briefings with team to ensure continuity and safety
• Understanding of safety planning and de-escalation
• Monitoring and management of team training, absence and wellbeing
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Promoting people’ rights and responsibilities
• Conduct monthly supervisions and annual appraisals of supervisees
• Work and manage the team in-line with targets and KPI’s, ensuring that outcomes, outputs and impact are recorded
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery, providing advice, information, practical and emotional support to clients
• To attend all mandatory training including safeguarding and GDPR and actively embrace own CPD
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Maintain and ensure team compliance of accurate records, detailing interventions
• Abide by supporting governance such as Mind Policy and Proceedures, Understanding CQC standards and NICE guidelines around mental health
• Providing administrative support to the team
• Overseeing and provide shadowing to new staff members and volunteers
• Attend reflective practice, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Provide guidance to support workers and volunteers
• To work with service managers and assist with reporting and monitoring
Person Specification
• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of line management within a mental health setting
• Experience of de-escalation
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Understanding of how to report and mitigate risks
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Understanding safeguarding adults and children processes and legal requirements
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Understanding of different databases such as Views, Salesforce and NHS
• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.
• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.



 
                    The client requests no contact from agencies or media sales.
Communications and Marketing Coordinator
Salary: £32,000
Full time, permanent role
Based on our central London office with hybrid working offered
We are seeking a creative and proactive Communications and Marketing Coordinator to play a pivotal role in telling Theatres Trust’s story, and the stories of the theatres we support, to a wider audience.
Working with the Head of Communications and Marketing, you will support the development and delivery of Theatres Trust’s communications strategy and contribute to embedding our brand and tone of voice across all our communications. A central part of the role will be working with our sector specialists to turn complex, detailed and technical information into compelling case studies to promote our services and highlight our impact to key stakeholders across the theatre sector and beyond.
You will be responsible for producing two of Theatres Trust’s key communications products: Theatres Magazine, our digital publication for supporters, and NewsDigest, our monthly e-newsletter, as well as helping to develop our social and digital channels. There will also be the opportunity for you to take the lead on the full communications lifecycle of specific projects such as grant programmes and events.
For someone with a passion for the power of words and a strong eye for design, this is an interesting and varied role, offering the scope to develop and enhance your skills across the full range of communications and marketing disciplines. You may have worked in a communications or marketing position already, or you may have transferrable skills from another role, studies or voluntary experience. Theatres Trust is a small team with big ambitions and is undergoing a period of transformation, so the willingness to take on a wide range of duties and adapt to evolving priorities is a must.
How to apply
To apply, please got to Theatres Trust website to access the full job pack and send your CV and a cover letter of no more than two A4 pages each, along with a completed Equal Opportunities monitoring form, by email to the address listed. Please use the subject line “Communications and Marketing Coordinator Application”.
Please don’t include headshots or photos of yourself in your application. Your name and contact details will be redacted before your application is passed to the shortlisting panel.
Deadline for applications: 10am on Monday 24 November 2025
Interviews will take place at the Theatres Trust offices on Tuesday 9 December. Please confirm that you are available on this date in your cover letter.
If you have any questions or would like to discuss the role and organisation before applying, please contact Laura Wootten, Head of People, Operations and Finance.
We are committed to being an equal opportunities employer and actively encourage people from a wide variety of backgrounds, experience and skills to join us and influence and develop our working practice. We particularly encourage applications from Black and global majority people, and candidates who self-identify as disabled.
All candidates who self-identify as disabled and who demonstrate that they meet the minimum criteria will be invited for an interview, in line with the Equality Act 2010.
 
The client requests no contact from agencies or media sales.
Genuine innovation. Visionary solutions. Surprising results.
Lead CRM Engineer - Salesforce
£74,000 - £79,000 plus
Reports to: Head of Engineering
Grade: P3
Directorate: Chief Operating Office
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London . Office-based with high flexibility (1-2 days per week in the office)
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 16 November 2025, 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.
Recruitment process: 2 stage interview process which will involve competency and technical assessment.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.
The Lead CRM Engineer is responsible for taking a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, reduce technical debt and operational risks.
In addition the Lead CRM Engineer should design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; apply specialist knowledge to identify improvements.
What will I be doing?
- Lead in all aspects of the software development life cycle e.g., requirements, analysis, design, implementation, testing and documentation
- Apply Lean and Agile principles to develop high quality code that has minimal bugs, adheres to CRUK standards and is highly supportable
- Work either independently or in collaboration with Solution Architects to design new solutions in line with the CRM Engineering strategy
- Start the development of new products from scratch, leading on all the technical decisions this entails
- Work in collaboration with Product Managers, Service Designers, UX Designers, Business Analysts etc to identify user needs, discuss capabilities and iteratively design solutions
- Take a leading role in the CRM engineering capability team to identify and share good practice, develop standards, patterns, automation & tools, and reduce technical debt and operational risks
- Design and develop enhancements to our CRM platform, supporting the delivery of our CRM Engineering strategy; applying specialist knowledge to identify improvements
- Apply Site Reliability Engineering principles to track and improve the availability, performance, and security of CRM products. Support the resolution of incidents impacting our products.
- Responsible for release management and line management of 2-5 CRM engineers, coaching them to develop their skills, behaviours and develop their careers.
What are you looking for?
Essential:
- Ability to write clean, readable, and properly tested code based on tried and tested design patterns.
- Experience building applications on our existing CRM platform (Siebel) and/or future CRM (Salesforce), including data model design, custom UIs, custom logic, inbound and outbound integration logic
- Experience running critical services in production and designing highly available, scalable, and secure solutions
- Acted as a Senior or Lead within an Engineering team, starting the development of new features from scratch, defining the overall solutions, and reviewing more junior engineers' work.'
Desirable:
- Understands business problems and able to translate them into solution designs using creativity and pragmatism.
- Knowledge of modern software development methods (SCRUM, Kanban) and approaches (test-driven development, behaviour driven development, continuous integration, continuous delivery)
- Can communicate complex information and concepts to technical and business colleagues, influencing others effectively
- Worked in a complex technical environment with multiple types of business operations and conflicting priorities
- Able to cope with continual change and contribute constructively to improvement cycles
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human: Act to have a positive impact on people
Together: Act inclusively and collaboratively
We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our .
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
Additional information
For more information about working with us please or contact us at .
For more updates on our work and careers, follow us on: , , , and .
We're looking for an LGBTQ+ drug and alcohol recovery worker to jin our Antidote drug and alcohol service.
London Friend’s Antidote service provides high quality drug & alcohol psycho-social treatment and support to LGBTQ+ people utilising harm reduction & abstinence-based methods. Antidote is a part of London Friend which aims to support and promote health & wellbeing for LGBTQ+ people living in the London area.
We are working in partnership delivering substance misuse treatment and support in the London Boroughs of the City of London and Hackney. This is led by Turning Point, and in partnership with Mind in the City, Hackney, and Waltham Forest. London Friend is the LGBTQ+ lead for the partnership.
Recovery support workers provide support to LGBTQ+ people experiencing difficulties with drug or alcohol use, including supporting those engaged in chemsex, and incorporating HIV prevention initiatives and sexual health support. They will hold a caseload of clients and be responsible for their assessment, case planning, review, and ongoing care. They will deliver group programmes and provide outreach to LGBTQ+ people in community settings including local sexual health clinics.
The postholder will be employed by London Friend and work within a multi-agency team based in the two Boroughs and local satellite locations including sexual health services. They will also assist with the delivery of Antidote’s services, including our walk-in clinics and group programmes, with a priority on identifying and supporting residents of the City of London and Hackney.
The post-holder will take an active anti-discriminatory, anti-racism and trans-inclusive approach around all areas of work and will be an active member of both London Friend and the City and Hackney Recovery Partnership and will support with the aims & objectives of both services.
Due to the nature of the work and in order to provide appropriate access for the clients group the role requires regular evening work and occasional weekend working.
To apply please read the application pack then complete and return both the application form and equalities monitoring form as directed. Please ensure you explain how your experience will allow you to perform this role by addressing all the requirements in the person specification. Please do not send CVs or other documents.
The closing date is 5pm on Monday 17th November 2025. Interviews are provisionally scheduled for Thursday 20th November 2025.
The client requests no contact from agencies or media sales.
Permanent
37 hours per week, over 7 days, to include Saturdays and Sundays
£27,821
Location: Debden
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Do you like being creative? Or looking for a hidden treasure? Have you got Retail/Management experience? Are you looking for a new challenge in 2023?
We are looking for a Shop Manager to lead our team in the Debden Shop, you will be working in a creative environment, working with donated goods to maximise sales and net contribution.
You will make a real difference to young people in England by helping to raise the vital funds needed to support our frontline work. You will need to be driven and focused on making money, and have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.
As a Shop Manager you will manage an Assistant Shop Manager along with a team of diverse Volunteers, you will need great people skills and be confident at working with people from different backgrounds creating a welcoming and positive experience for all of our staff, volunteers and supporters.
If you have what it takes to work hard but have some fun along the way then this is the place for you.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
We look forward to receiving your application.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on Thursday 6th November 2025.
Interviews will be held on a date to be confirmed.
IN2
Job Purpose
The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.  
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes. 
Key Tasks
- 
	Act as the first point of contact for all referrals over the weekend across both hospitals. 
- 
	Meet with patients in the community and/or hospital and carrying out assessments and risk assessments. 
- 
	Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 
- 
	Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available. 
- 
	Collect feedback from service users and upload to case management system. 
- 
	Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 
- 
	Deputise for the manger at discharge planning and other meetings as required. 
- 
	Support hospitals to improve the patient’s experience of the discharge process. 
- 
	Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 
- 
	Work collaboratively with other agencies providing support services. 
- 
	Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital. 
- 
	Plan and develop person centred interventions to provide short term support for people after hospital discharge. 
- 
	Deliver the front-line support services over the weekend 
- 
	Provide occasional cover for the A/L of other Project Officers 
- 
	Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 
- 
	Supervise, support and develop DSWs and volunteers in your service. 
- 
	Liaise with the handyperson service about referrals and jobs for service users. 
- 
	Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 
- 
	Arranging access visits to service user’s homes. 
Administration
- 
	Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 
- 
	Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 
- 
	Ensure wards have good supply of service leaflets and referral forms. 
- 
	Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 
- 
	Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 
- 
	Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner. 
- 
	Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL 
- 
	Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 
Quality
- 
	Be familiar with and to implement AUKEL policies and procedures. 
- 
	Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 
- 
	Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 
- 
	Respond to safeguarding or other concerns and make appropriate reports and management action 
Liaison
- 
	Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 
- 
	Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 
- 
	Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate. 
- 
	Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 
- 
	Liaise with contractors to arrange deliveries and works to service user’s homes. 
General
- 
	Meet regularly with your line manager for support, supervision and appraisal. 
- 
	Attend team and staff meetings, (and other meetings) as required. 
- 
	Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 
- 
	Undertake any training required to fulfil the post. 
- 
	Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 
- 
	Work within AUKEL’s expectations of professional boundaries and confidentiality. 
Functional Links
- 
	The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 
- 
	Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London. 
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience 
Essential 
- 
	Minimum of 2 years’ experience of working within a health or care setting. 
- 
	Experience of using IT systems to record work done. 
- 
	Experience of supporting colleagues (this could be in a non- managerial position) 
Desirable
- 
	Experience of working within a hospital setting 
- 
	Experience of managing and developing staff. 
- 
	Experience of working with older people 
- 
	Experience of conducting assessments and risk assessments. 
Knowledge & Understanding 
Essential 
- 
	Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
- 
	Understanding of the needs of patients who may lack family or other support. 
- 
	Understanding of the needs of lone workers whilst working in the community. 
- 
	Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
- 
	Understand of and commitment to equity, diversity, inclusion and dignity. 
Desirable
- 
	Knowledge of CQC fundamental standards 
- 
	Understanding of NHS hospital discharge procedures 
Skills/Attributes
Essential
- 
	Excellent interpersonal skills 
- 
	Excellent verbal and written communication 
- 
	Intermediate IT skills 
- 
	Excellent planning and organisational skills 
- 
	Ability to work calmly under pressure. 
Additional Requirements
- 
	This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 
- 
	The role is required travel across East London 
- 
	Flexibility in working hours to meet organisational needs. 
Additional Information
- 
	This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role. 
- 
	In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. 
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be partnering with a fantastic International development charity to recruit a Junior Trusts and Foundations Officer.
This is an exciting new role offering the opportunity to shape and grow the position and work within the Development team to maximise income for projects and programmes.
As Junior Trusts and Foundations Officer, you will take administrative responsibility for the Trusts and Foundations database to ensure it is kept up to date and accurate. You will build and nurture relationships with funders, with individual responsibility for a portfolio of predominantly four figure donors. You will research and identify new trusts and foundations and research and compile information needed for funding proposals and impact reports. You will also support with the drafting of proposals to secure unrestricted and restricted income from trusts and foundations.
To be considered for this role you will need:
- Proven research, analysis and reasoning skills
- Excellent communication skills, both verbal and written. Potential to write compelling and persuasive cases for support from funders
- Strong attention to detail (including the ability to accurately proofread written work)
- Excellent organisational skills, with the ability to manage multiple priorities and meet tight deadlines
If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill on [email protected] or call him on 0207 820 7332
Salary: £28,000 - £30,000
Permanent, Full-time (4 days also considered).
Location: London with flexible hybrid working (one day per week in the office)
Deadline: Friday 7th November at 9am
Application process: CV and Cover Letter (max 500 words)
Please note that only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Are you a passionate partnership professional, with experience of leading successful corporate partnerships teams?
From funding key projects to providing free dog treats, our corporate partners enable us to help dogs and their owners and share our message with more audiences. We’re looking for a Deputy Head of Corporate Partnerships, who will take the lead on nurturing these important relationships.
What does this role do?
As Deputy Head of Corporate Partnerships, you’ll:
- primarily focus on managing existing accounts, deepening these relationships and ensuring they remain mutually beneficial,
- lead, coach and mentor our corporate partnerships team, enabling account managers to retain and grow our portfolio, and thrive in their roles,
- be entrepreneurial and innovative, with a knack for identifying opportunities to grow our income,
- work closely with our corporate development team, who identify and cultivate new partnerships, to ensure all partnerships move seamlessly between teams,
- alongside the Head of Corporate Partnerships, build and implement an ambitious, long-term strategy for portfolio growth.
Could this be you?
To be successful in this role, you’ll need some solid account management experience, specifically managing relationships with high-value accounts, ideally in the charity sector. You’ll be an experienced manager, who can lead, coach and develop a team to hone their skills. You’ll be an excellent communicator, who is comfortable working alongside senior stakeholders internally and externally. Above all, you’ll have a commitment to Dogs Trust and the work we do.
Interviews for this role are provisionally scheduled for week commencing 17th November 2025. 
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Job Purpose
To support the manager and deliver on the home and settle services across two hospitals, supporting the wider team, and provide leadership when necessary. You will work in collaboration with AUKEL, the hospitals, and other community health and social care colleagues.
The service supports people returning home after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and with the Manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home, as necessary. You will work collaboratively to lead and manage your team to support the smooth transition from hospital to home for service users. The service is time limited, usually up to 6 weeks, to adjust and settle back in their homes.
Key Tasks
- 
	Act as the first point of contact for all referrals across the hospital they are attached to. 
- 
	Meet with patients in the community and/or hospital and carrying out assessments and risk assessments 
- 
	Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines. 
- 
	Allocate referrals to Discharge and Settle workers using tech available (currently the Call Round App), training will be available. 
- 
	Collecting feedback from service users and uploading to case management system. 
- 
	Prepare and keep stock of AUKEL Welcome Packs and service leaflets. 
- 
	Deputise for the Manger at discharge planning and other meetings as directed. 
- 
	Support the hospital to improve the patient’s experience of the discharge process 
- 
	Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced. 
- 
	Work collaboratively with other agencies providing support services. 
- 
	Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 
- 
	Plan and develop person centred interventions to provide short term support for people after hospital discharge. 
- 
	Deliver the front-line services as required e.g. when there is high demand, sickness or staff shortages. 
- 
	Provide occasional weekend cover for the A/L of other Project Officers 
- 
	Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital. 
- 
	Supervise, support and develop DSWs and volunteers in your service. 
- 
	Liaise with the handyperson service about referrals and jobs for service users. 
- 
	Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends. 
Administration
- 
	Keep AUKEL case management system up-to-date, input all data, and ensure all referrals, interventions, time spent with service users are recorded. 
- 
	Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App). 
- 
	Ensure wards have good supply of service leaflets and referral forms. 
- 
	Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators. 
- 
	Ensure customer feedback questionnaires are sent at the end of each intervention and record returns. 
- 
	Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner. 
- 
	Provide weekend cover as needed, i.e. annual leave and sickness, for the services you manage and other hospital settle services provided by AUKEL 
- 
	Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners. 
Quality
- 
	Be familiar with and to implement AUKEL policies and procedures. 
- 
	Ensure the service is delivered in accordance with Care Quality Commission fundamental standards. 
- 
	Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them. 
- 
	Respond to safeguarding or other concerns and make appropriate reports and management action 
Liaison
- 
	Represent Age UK East London and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services. 
- 
	Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission. 
- 
	Liaise with other AUKEL home and settle services and work collaboratively to maintain effective services, including sharing staff where appropriate. 
- 
	Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service. 
- 
	Liaise with contractors to arrange deliveries and works to service user’s homes. 
General
- 
	Meet regularly with your line manager for support, supervision and appraisal. 
- 
	Attend team and staff meetings, (and other meetings) as required. 
- 
	Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL. 
- 
	Undertake any training required to fulfil the post. 
- 
	Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults. 
- 
	Arranging access visits to service user’s homes 
- 
	Work within AUKEL’s expectations of professional boundaries and confidentiality. 
Functional Links
- 
	The Home and Settle Project Officer is supervised directly by the Home and Settle Manager. 
- 
	Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across east London. 
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience 
Essential 
- 
	Minimum of 2 years’ experience of working within a health or care setting. 
- 
	Experience of using IT systems to record work done. 
- 
	Experience of supporting colleagues (this could be in a non- managerial position) 
Desirable
- 
	Experience of working within a hospital setting 
- 
	Experience of managing and developing staff. 
- 
	Experience of working with older people 
Knowledge & Understanding 
Essential 
- 
	Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
- 
	Understanding of the needs of patients who may lack family or other support. 
- 
	Understanding of the needs of lone workers whilst working in the community. 
- 
	Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
- 
	Understand of and commitment to equity, diversity, inclusion and dignity. 
Desirable
- 
	Knowledge of CQC fundamental standards 
- 
	Understanding of NHS hospital discharge procedures 
- 
	Experience of conducting assessments and risk assessments. 
Skills/Attributes 
Essential 
- 
	Excellent interpersonal skills 
- 
	Excellent verbal and written communication 
- 
	Intermediate IT skills 
- 
	Excellent planning and organisational skills 
- 
	Ability to work calmly under pressure. 
Additional Requirements
- 
	This post is subject to the relevant check through the Disclosure & Barring Service (DBS) 
- 
	The role is required travel across East London 
- 
	Flexibility in working hours to meet organisational needs 
The client requests no contact from agencies or media sales.
 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                 
                         
                         
                         
                         
                         
                         
                         
                         
                        


 
                     
                         
                         
                         
                        