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Top job
Citizens Advice Southwark, Southwark (On-site)
NJC Scale 2 - £28,050 to £28,427 per annum
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment
Posted 1 day ago
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IKWRO - Women's Rights Organisation, City of London (Hybrid)
£32,076 per year
Posted 1 day ago
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Cranstoun, Harrow (Hybrid)
£25,250 - £30,044 per annum
You will champion the Cranstoun values and drive the Cranstoun ‘people’ agenda ensuring a culture based on fairness, collaboration and trust
Posted 1 day ago
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Church of England, London (Hybrid)
Up to £27946.20 per annum + £27,946.20 (FTE £46,577)
Posted 1 day ago
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Screen Share UK, Archway (Hybrid)
£29,000 - £31,000 per year
Lead our Communications team to share the impact of our life-changing work. Convince existing donors and new contacts to support refugees
Posted 1 day ago Quick Apply
The Talent Set, Stanmore (On-site)
£28,000 per year
Posted 1 day ago
Resources for Autism, Barnet (Hybrid)
£18,000 pro rata
Posted 1 day ago Quick Apply
Closing in 6 days
Charity People, London (Hybrid)
£14.89 - £16.21 per hour
Posted 1 day ago Quick Apply
Look Ahead Care Support and Housing, Islington (On-site)
Up to £27352 per annum + pension schemes
Posted 1 day ago
Action For Children, City of London (On-site)
Up to £34500 per annum
Posted 1 day ago
Page 2 of 52
Southwark, Greater London (On-site) 18.72 miles
NJC Scale 2 - £28,050 to £28,427 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  •  Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 16 December 2024

Interviews: Thursday 19 December 2024

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 03 December 2024
Closing date: 16 December 2024 at 09:00
Tags: Advice / Information,Social Care / Development