• Are you looking for volunteer roles ?

    Go to volunteering section

241

Jobs in Dudley

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Envision, Birmingham (Hybrid)
£20,400 - £27,200 per year (based on £34,000 FTE)
Posted 2 days ago
Closing in 4 days
Charity People, Remote
Up to £40000 per annum
Posted 2 days ago Apply Now
Walking With The Wounded, Remote
£40,000 per year
Posted 2 days ago Apply Now
Birmingham and Solihull Women's Aid, Birmingham (On-site)
£28,098 per year
Posted 2 days ago
Butterfly Conservation, Remote
£38336 - £44427 per annum
Posted 2 days ago
International Needs UK, Remote
34,000 - 36,000 Pro Rata for part time
Seeking a Programme Support Manager to develop and shape high-quality, community-focused programmes, which are aligned with Gospel values.
Posted 2 days ago Apply Now
Birmingham and Solihull Women's Aid, Birmingham (On-site)
£28,098 per year
Posted 2 days ago
Page 3 of 17
Birmingham, West Midlands (On-site) 7.82 miles
National Minimum Wage currently £12.21 per hour
Full-time
Internship

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Shape the future of housing – support real projects that deliver change for colleagues and tenants.

Customer Experience & Insight
Location:
Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026

About Midland Heart

We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we're offering students the chance to intern in our Customer Experience Team — where you'll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation.

Your Role:

You'll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You'll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants.

Your day to day will see you:

  • Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities.
  • Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion.
  • Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends.
  • Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities.
  • Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities.

What we're looking for:

  • Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline.
  • Strong organisational skills and an interest in how customer feedback can drive business change.
  • Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants.
  • An analytical mind with the ability to research information and summarise findings effectively.
  • Enthusiasm, openness to feedback, and a genuine desire to learn.

Applications close on Sunday 15th February 2026.
Assessment Centre – Shortlisted candidate will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026.
Final Interview – Interview with the hiring manager to showcase your career ambitions.
Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.

Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form

No agencies please

Posted by
Midland Heart View profile Organisation type Non Charity Employer
Posted on: 16 January 2026
Closing date: 15 February 2026 at 23:30
Job ref: 168114_MH
Tags: Administration, Policy, Customer Service, Housing, Operations, Business Intelligence, Compliance / Quality, Customer support, Data Analysis, Engagement / Outreach, Insights, Monitoring and Evaluation, Psychology / Therapy, Research, Strategy