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NCVO, Central London (Hybrid)
£29,983 per annum rising to £34,298 per annum if London based
Posted 1 week ago
Lewisham Refugee and Migrant Network, London (Hybrid)
£34,840 +6% pension
Seeking a dedicated and experienced Immigration Advisor (IAA Level 2) to join our supportive and collaborative team.
Posted 1 week ago Apply Now
Hays London Ebury Gate, London (Hybrid)
£65000.0 - £70000.0 per annum + £60k - £70k Depending on Experience
Posted 1 week ago Apply Now
Ileostomy and Internal Pouch Association, Remote
£35,000 - £40,000 per year
Posted 1 week ago Apply Now
NCVO, Central London (Hybrid)
£45,760 per annum, rising to £50,076 per annum if London based
Posted 1 week ago
Closing tomorrow
The Talent Set, London (Hybrid)
£33,500 - £34,000 per year
Posted 1 week ago
A Rocha UK, Brentford (Hybrid)
£26,500 per year, plus £1,000 FTE London Weighting (pro-rated)
Make a significant contribution to the running of the Conservation Dept by helping the Head of Conservation, & the Conservation team
Posted 1 week ago Apply Now
NCVO, Central London (On-site)
£45,760 per annum, rising to £50,076 per annum if London based
Posted 1 week ago
Samaritan's Purse International, Remote
£32,000 - £34,000 per year
A resourceful and energetic Regional Manager is needed to recruit, equip and lead teams of volunteers throughout West Midlands & Wales.
Posted 1 week ago Apply Now
Royal National Children's SpringBoard Foundation, London (Hybrid)
£35,000 - £40,000 per year
Posted 1 week ago Apply Now
Page 39 of 65
Central London, Greater London (Hybrid) 10.21 miles
£29,983 per annum rising to £34,298 per annum if London based
Full-time
Permanent
Job description

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

  • Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
  • Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
  • Maintain accurate, high-integrity CRM data to support insight and service innovation.
  • Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

  • Experience in a high-volume customer service, membership or contact centre environment.
  • Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
  • Proven ability to diagnose customer needs and triage or signpost to appropriate services.
  • Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
  • Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
  • The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

  • 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
  • five days’ volunteering leave (pro rata for part-time staff)
  • enhanced pay for maternity/adoption leave
  • generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.

Organisation
NCVO View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 02 March 2026
Closing date: 20 March 2026 at 23:30
Tags: Customer Service, Customer support