Support Workers

Are you passionate about transforming the lives of people who are experiencing homelessness?

We’re looking for Project Workers to join the St Mungo’s Hammersmith & Fulham pathway.  We’re a multi-site service with a team of 58 colleagues providing support to 129 clients experiencing homelessness.

We work closely with partner services, helping to connect clients with community resources, activities and learning opportunities, specialist substance use and mental health support, all working towards supporting sustainable and positive move on for people.

The pathway includes 24hr-staffed complex needs services and semi-independent step-down accommodation; gender-specific accommodation support, specialist support around domestic abuse, employment training and education support. This is a great opportunity to join 2 of the specialist services working within the pathway, either working at - The old Theatre (*women only) – a 12 bed complex needs accommodation service for women, or Edith Rd - a 24 bed complex needs accommodation service for men.

What you’ll be doing

In the role of Project Worker you will be joining our busy client focused teams to provide trauma-informed support to vulnerable adults  who have experienced homelessness and face multiple challenges including mental health issues, complex needs, substance use, and trauma. You will:

• Using a person-centred approach to support clients in achieving personal goals and aspirations for the future.
• Respond to incidents and crises, prioritising safety and wellbeing.
• Provide practical and emotional support in a caring, approachable manner.
• Help deliver a safe, high-quality accommodation service as part of a committed team.
• Complete and maintain administrative tasks and records relating to client work, housing management and health and safety. 
• Develop skills through training and supervision to provide holistic support and deepen knowledge of housing, benefits law, and related areas.
• Work on weekly shift rota that includes early shifts, late shifts, weekends and bank holidays. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

We’re looking for proactive people who, will be committed to our recovery ethos, and the genuine interest in supporting and inspiring people to rebuild their lives. If you can demonstrate the below we’d love to hear from you:

• Experience in helping individuals identify personal goals and supporting them through a process of change.
• An understanding of the challenges faced by people experiencing homelessness.
• Experience supporting vulnerable individuals to identify goals and navigate change.
• A solid grasp of the support needs of people on low incomes, including rent issues.  
• Strong interpersonal and listening skills, with a genuine interest in working holistically and person-centred with clients.
• Confidence in supporting colleagues during difficult situations and knowing when to seek external help.
• Ability to challenge disruptive behaviour with empathy and assertiveness, balancing individual needs with service safety.
• A flexible, solution-focused mindset and the resilience to thrive in a fast-paced, changing environment.

*For posts in our Women’s Service, for genuine occupational requirement reasons, we are seeking to appoint a woman (exemption under the Equality Act 2010, Part 1, Schedule 9). Our organisation is trans and non-binary inclusive, and we welcome applications from all women, including trans women, and from non-binary people.

We believe in the value of lived experience and welcome applications from people who can draw on personal experience (e.g. homelessness, mental health struggles, addiction, abuse, exploitation, time in care or the justice system) to build rapport and support clients within a  recovery focused approach.

How to apply

Please download the job description where you will find the ‘essential requirements’ for the role, ensure you read this carefully and clearly address the experience, skills, knowledge and abilities from points 1-5 in your supporting statement.

When you're ready click the ‘Apply’ button to start your online application form on the St Mungo’s careers site.

Closing date: 22:59 on 16 November 2026

Interview and assessments on: 26-27 November 2026

Please note, we may close the advert early should we receive a high volume of applications. Early application is advised.

Visa sponsorship eligibility

This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.