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Look Ahead Care Support and Housing, Richmond upon Thames (On-site)
Up to £22311 per annum + Benefits include 25 days Annual Leave etc.
Posted today
ISEAL Alliance, E2, London (Hybrid)
£40,000 - £45,000 per year
Posted today
Charity Tax Group, Remote
£45,000 - £48,000 (£75,000 - £80,000 0.6 FTE)
Posted today
The Rivers Trust, Remote
£75,000 per year
The Rivers Trust is a leading environmental charity and we are seeking an experienced Finance Director to join our team of nearly 100 staff.
Posted today
The Royal College of Ophthalmologists, NW1, London (Hybrid)
£44,727 per year
Seeking a motivated individual to join our Examinations department to support the delivery of world-class assessments.
Posted today
Closing in 7 days
Clean Air Fund, Accra (On-site)
£42,840 per year - Depending on location, see advert for details
The Clean Air Fund is looking to recruit a Senior Analyst to join their team in London, Delhi or Accra
Posted today
You Make It, London (Hybrid)
£38,000 per year
We're looking for a Brand Partnership Manager to develop innovative strategies & build on incredible existing partnerships inc Nike Jordan
Posted today
Page 5 of 72
Westminster, Greater London (Hybrid)
£42,012 FTE
Full-time or part-time (Flexible 4-5 days per week)
Permanent
Job description

At Citizens Advice Westminster, you will be part of a mission-driven organisation that empowers local residents through expert advice, advocacy, and education. As an Advice Manager, you will play a pivotal role in shaping the delivery of high-quality, multi-channel advice services, assuring that the most vulnerable members of our community receive the support they need and when they need it the most.

Your work will directly contribute to improving lives across Westminster, helping clients navigate complex issues such as debt, housing, benefits, and immigration. You will be a trusted leader, technical expert, and mentor, driving excellence in service delivery and championing continuous improvement.

You will manage outreach sessions, supervise advisers, and take ownership of debt casework and technical quality. From coaching and mentoring to shaping service innovation.

You will manage your own team, oversee outreach sessions, and lead on debt casework with full responsibility for quality assurance, performance metrics, and client outcomes. As a specialist in debt supervision and casework, you will:

  • Deliver expert advice to vulnerable clients
  • Provide technical supervision and case checking to uphold AQS standards
  • Lead training and coaching in debt-related areas
  • Consult with partners and stakeholders to enhance service delivery
  • Monitor and communicate key policy developments in the debt advice landscape

We offer more than a competitive salary and a fulfilling career in a values-led organisation. Our benefits include annual season ticket loans, career breaks, and a deep commitment to your ongoing development. Whether you are honing your expertise in casework or growing into a leadership role in policy and campaigning, you will find room to stretch and thrive.

You will be part of a warm, inclusive team culture where collaboration is encouraged, opinions are respected, and every voice matters. We also offer flexible working arrangements, including the opportunity to work from home several days a week.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click apply and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement. Please note we expect employees to spend 50% to 60% of their working time at the office or in outreach location.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do. Please help us by completing the Diversity Monitoring Form.

Posted by
Citizens Advice Westminster View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 11 September 2025
Closing date: 30 September 2025 at 23:30
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work