Jobs in Greater manchester or Manchester

About the role

We’re seeking a PPIE Manager to lead and strengthen patient involvement across mitochondrial disease research. As an equal partner in the LifeArc Centre for Rare Mitochondrial Diseases, The Lily Foundation leads the programme’s patient and public involvement strategy.

While the initial priority for this role is delivering the PPIE strategy for the LifeArc Centre, as a permanent member of the team, you’ll be responsible for building a sustainable involvement infrastructure that extends across all Lily Foundation research workstreams.

You’ll become a ‘patient expert’ who can bridge the gap between the patient community and the scientific world. You’ll be proactive in upskilling and empowering both patients and researchers, ensuring that lived experience remains the compass for future research.

Key responsibilities

• Lead LifeArc Centre delivery: Work closely with LifeArc leadership and researchers to embed meaningful patient involvement across research activities and work packages.
• Develop the IMPACT network: Grow and support our national patient involvement network, identifying opportunities for families to contribute to research design and documentation.
• Deliver training and capacity building: Develop and deliver training, guidance and workshops to upskill patients, families and researchers in effective PPIE practices.
• Translate and communicate research: Work with our Marketing Team to provide content for the promotion of research news and medical information through social platforms and web-based materials.
• Facilitate focus groups and webinars: Organise patient focus groups to develop a strong knowledge of community needs and lead our quarterly online ‘Zoom Room’ sessions.
• Evaluate and report impact: Measure and share the ‘real world’ impact of PPIE activity to demonstrate its value to LifeArc partners and funders.
• Shape future strategy: Support the development of the UK Mitochondrial Disease Research Institute, ensuring lived experience remains central to the future direction of mitochondrial research.

Person specification

We’re looking for someone who blends a professional background with a genuine heart for our cause.

Essential knowledge and skills

• Professional background: A background in science, nursing or research, with the proven ability to digest complex medical concepts and ‘translate’ them into accessible, jargon-free content.
• PPIE expertise: A deep understanding of Patient and Public Involvement and Engagement best practices and the different stages of the research cycle.
• Training and facilitation: Confidence in designing and delivering workshops or capacity-building activities for audiences ranging from families to senior researchers.
• Exceptional communication: Confidence in building relationships with families, senior academic leads and industry partners.
• Organisational drive: High levels of organisation and the ability to work independently to manage multiple priorities within a ‘small but mighty’ remote team.

Essential experience

• Direct engagement: Substantial experience working directly with patients, families or the public within a charity, research or healthcare setting.
• Delivering PPIE: A proven track record of delivering involvement activities that have influenced research or service design.
• Impact reporting: Experience in measuring and demonstrating the ‘real world’ value of patient engagement to stakeholders and funders.

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment. We particularly welcome applications from people with lived experience of mitochondrial disease or other rare conditions.

Closing date: Monday 11th May 2026

Interviews: W/c 18th May 2026

The National Flood Forum (NFF) is seeking a dynamic, motivated individual for the role of Flood Engagement Officer for West Midlands. This is an exciting opportunity for someone passionate about working with communities, especially those at risk of flooding, to deliver community-based flood risk management solutions.

Key Details:

• Location: Home-based (West Midlands), with regular travel across the West Midlands including evening meetings and occasional overnight stays.
• Hours: Full-time, 37.5 hours per week
• Salary: £24,784.56 per annum rising to £27,840.90 travel expenses covered
• Contract: Permanent
• Benefits: 30 days annual leave including bank holidays, a day off for your birthday, auto-enrolment pension scheme, learning and development opportunities.
• Closing Date: Sunday 17th May 2026 (Midnight). Early application is encouraged as the position may close earlier if sufficient applications are received.

Role Overview:

The Flood Engagement Officer will support the West Midlands community engagement team, reporting to a Community Engagement Manager. Your primary responsibility will be to work closely with communities to support them in tackling flooding risks.

Key Responsibilities:

• Community Project Delivery: Lead and support the implementation of projects focused on flood risk management.
• Community Engagement: Engage and empower at-risk communities, ensuring they have the tools and information to co-create solutions to flood risks.
• Stakeholder Management: Build and maintain relationships with key community stakeholders and partners.
• Data Management: Provide data to help evaluate and support engagement activities.
• Support the Senior Team: Assist in broader tasks and activities as required by the senior team.

• About You:

  The ideal candidate will be:

• Empathetic: Understand the challenges faced by those at risk of flooding and help to work with communities and agencies to provide practical solutions.
• Organized and Flexible: Able to prioritize tasks and travel extensively across the region, including evenings and occasional overnight stays.
• Collaborative: A team player with a solution-focused mindset.
• Skilled in Engagement: Experience or an interest in community engagement and building relationships.
• Driving Licence: Full driving licence and access to a car are essential due to the travel requirements.

• You must also be a resident of the UK with the right to work in the UK.

  About the National Flood Forum:

  The NFF is a national charity founded by those affected by flooding, working to support and represent individuals and communities at risk. The organization focuses on empowering flood-affected communities to recover and improve flood resilience. The NFF encourages applications from individuals with lived experience of flooding, and from diverse backgrounds.

  Application Process:

  To apply, please submit the following:

• CV (maximum 2 pages) with your current address.
• Supporting Statement (maximum 1 page) demonstrating how your skills and experience align with the role.
•  
• Please include details of how you heard about the position.

• This is a wonderful opportunity for those passionate about community engagement and flood risk management to make a tangible difference in people’s lives.

Are you someone who can build trusted relationships across sectors, develop sustainable income, and turn strategic opportunities into meaningful impact? 

Are you looking for a part-time, senior role where you can shape organisational direction, grow partnerships, and deliver programmes with national and international reach? 

The Design in Mental Health Network (DiMHN) is a UK-based charity dedicated to improving mental health outcomes through better design. We are seeking a strategic and entrepreneurial Head of Partnerships & Programmes to play a central role in our next phase of growth. 

In this role, success will mean building high-value partnerships, growing sustainable income, and delivering programmes that expand DiMHN’s impact and influence. 

WHAT YOU'LL BE DOING 

Reporting to the Chief Executive, you will: 

• Drive sustainable income through a mix of commercial partnerships, membership growth, and charitable funding
• Develop and lead strategic and commercial partnerships, from opportunity through to delivery
• Lead the design, delivery, and evaluation of programmes across our core areas of work
• Grow and engage a diverse membership across commercial and health sector stakeholders
• Embed strong monitoring, evaluation, and reporting to demonstrate impact and inform decision-making

WHO WE'RE LOOKING FOR

We are looking for a strategic, relationship-driven leader who can translate opportunity into impact, income, and influence. 

Knowledge and experience 

You will bring: 

• A strong track record of developing and securing income through partnerships, sponsorship, membership, and/or charitable funding
• Experience building and managing commercial or strategic partnerships, including identifying opportunities and maintaining long-term relationships
• Experience designing and delivering programmes involving multiple stakeholders, sectors, and/or geographies
• The ability to develop robust business cases, including assessing opportunities, risks, and resource requirements
• Experience growing and engaging professional networks, memberships, or cross-sector communities
• Confidence working in complex, multi-stakeholder environments

Knowledge of the mental health, healthcare, design, or built environment sectors is welcome, but not essential. 

Personal attributes 

You will be: 

• Strategic and entrepreneurial, able to spot and develop opportunities
• Collaborative and relationship-led, with the ability to build trust across diverse stakeholders
• Impact-focused, motivated by delivering measurable outcomes
• Adaptable and resilient, comfortable working in a growing and evolving organisation 
• Passionate about improving mental health outcomes and interested in how design can improve people’s lives 

WHAT YOU'LL GET IN RETURN

As part of the team, you will benefit from:

• Annual leave - 28 days’ annual leave plus bank holidays (pro rata) 
• Work from home – though in-person meetings with partners and members will be expected in order to build strong working relationships
• Flexible working - flexibility in how the 21 hours are worked across the week (to be agreed during offer discussions) 

NEXT STEPS 

Please see https://bit.ly/DIMHNPartnershipsProgrammes for our Candidate Pack, application instructions and details about the interview process.

Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This is a role focussed on providing excellent client satisfaction to the post holders UK and Europe based charity and not for profit portfolio. You will spend your time meeting clients, following up on queries and IT tickets, and supporting them in a consultative way to get the best impact from Dataro. This role is ideal for someone who enjoys building relationships, spotting opportunities to deliver great customer service and maintaining great channels of communications.

Dataro is a growing company that has retained a start up midset and ethos, so colleagues work with high levels of agency, are solutions focussed and happy delivering at pace.

You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. This role would suit someone with experience of customer service and relationship management with a charity setting, who understands fundraising and what tools such as Dataro can do to help support income generation. Candidates don’t need to know Dataro’s product inside out, training will be provided, but an understanding of charity CRMs would be useful.

This is a great opportunity to join a growing organisation that still retains the energy and ownership of a startup environment, while working with charities across the UK to help them strengthen their fundraising and supporter engagement. 

Application notes

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to speak to us before the closing date.

Timeframes 

Closing date for applications: Midday Thursday 19th May 

Candidates will be notified of outcomes by EOD Friday 22nd May

Interviews will be two stages, see dates within the Candidate Pack 

This is an exciting opportunity to join GamCare as we continue to expand and develop our Online Support Services. To support this expansion, we are seeking an Online Support Team Leader to oversee and lead a growing remote team delivering vital digital support to individuals affected by gambling harm.

The role 

You will be responsible for overseeing the delivery and development of GamCare’s Online Support Services, which currently include online appointments, email support, chatrooms and forums, and a self-guided online support programme.

You will lead a remote team of Online Support Practitioners within the wider Helpline service, ensuring consistent, safe and effective support is delivered across all digital channels.

Key responsibilities 

·Managing the daily operational delivery of Online Support Services, ensuring high-quality support and adherence to agreed KPIs

·Providing line management for Online Support Practitioners, including supervision, team meetings, rota planning, and managing leave and cover

·Advocating for and promoting Online Support Services internally and externally to improve accessibility and awareness

·Supporting the ongoing reporting and evaluation of GamCare’s Online Services

·Identifying opportunities for service development and contributing to the design and implementation of improvements

About you 

This is a key leadership role for someone with experience delivering support services to vulnerable or complex individuals, alongside experience of supervising, coaching, mentoring or managing staff or volunteers. You will also bring a strong commitment to person-centred, non-judgemental practice.

You will be a confident communicator, comfortable working collaboratively across the Helpline service, and able to balance operational leadership with empathy, support and clear decision‑making – particularly when managing complex or high‑risk contacts.

Strong IT skills are essential, including experience working with digital platforms, CRM systems or call-handling tools.

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

Benefits You Can Enjoy

·33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service

·A generous Pension Scheme - we contribute 6% and you contribute 2%

·Discretionary company sick pay from day one of service

·Employee Assistance Programme – 24-hour support
For further details and to apply please click the apply button.

Closing date for applications: 10th May 2026.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

We are seeking a self-organised, motivated individual with a keen interest in mental health to join us as a Sector Development Officer (Mental Health Alliances).

The role focuses on facilitating, coordinating and encouraging collaboration across the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector, with a particular emphasis on youth and adult mental health provision. This includes sharing information and opportunities, gathering sector insight, and providing tailored guidance and signposting to support effective partnership working.

Our preferred candidate will be committed to developing a strong understanding of the VCFSE and Health sectors in Cheshire East. They will be confident in networking and presenting to groups of varying sizes, and have a commitment to fostering collaboration. They will be able to present information in a variety of formats, and be able to manage and prioritise their own workload.

Further details

•     Recruitment pack: Available below

•     Closing Date: Wednesday, 27th May 2026

•     Interviews: 8th June 2026  (Crewe)

Financial Wellbeing Coach

Part-Time

Home-based

The Financial Wellbeing Coach is a new post that will play a key role in strengthening the financial resilience of nursing and midwifery professionals. Working directly with individuals, the post holder will help Nurses, Midwives, Nursing Associates, Healthcare Assistants and Maternity Support Workers to build financial literacy, develop budgeting skills, set realistic financial goals, and improve money management. The role combines one-to-one coaching with group workshops and digital support, helping people to gain confidence in managing day-to-day finances and planning for their future. The post holder will work collaboratively with the Head of Services and Impact and the wider Cavell team to ensure our financial wellbeing support is impactful, accessible and evidence based.

This is a 2-year fixed term post, 15 – 18 hours per week. It can be home based or hybrid, although we would expect visits to our Redditch office at least once a month.

Main Responsibilities

Financial Coaching and Support:

• Deliver one-to-one financial wellbeing coaching to eligible beneficiaries.
• Support individuals to improve financial literacy, budgeting and goal setting.
• Help beneficiaries to develop practical money management strategies.
• Provide non-judgmental advice, education and encouragement to build financial confidence.
• Work with individuals experiencing financial hardship, vulnerability or stress with sensitivity and professionalism.

Workshops and Resources:

• Design and deliver group workshops / webinars on financial wellbeing topics.
• Contribute to the development of tools, guides and digital content to support financial education.
• Tailor materials to the needs of Nurses, Midwives and healthcare support staff across different career stages.

Service Delivery and Impact:

• Maintain accurate records of coaching sessions and outcomes using Salesforce.
• Contribute to monitoring, evaluation and reporting to demonstrate impact.
• Work closely with the Head of Services and Impact to refine the service based on insight and data.
• Ensure all support is delivered in line with Cavell policies, safeguarding procedures and best practice.

Partnership and Collaboration:

• Signpost individuals to specialist external services where appropriate (e.g. debt advice, benefits advice).
• Build positive working relationships with internal colleagues and external partners.
• Represent Cavell in relevant forums, networks or events as required.

Person Specification

Essential Skills and Experience:

• Experience of providing financial wellbeing, money guidance, coaching or advice.
• Strong knowledge of personal finance topics (budgeting, debt, savings, benefits, cost-of-living management).
• Excellent communication and interpersonal skills.
• Ability to engage empathetically with individuals facing financial difficulty.
• Experience of delivering one-to-one support.
• Strong organisational skills with ability to manage workload independently on a part-time basis.
• Ability to maintain confidentiality and professional boundaries.
• Comfortable using digital tools and platforms for remote delivery and record- keeping.

Desirable Skills and Experience:

• Relevant qualification in financial coaching, advice, money guidance or similar.
• Experience working within a charity, health, or social care setting.
• Understanding of the challenges faced by Nurses, Midwives and Healthcare Support Workers.
• Experience in monitoring and evaluating service outcomes.
• Experience of using Salesforce (CRM).

Personal Attributes:

• Empathetic, patient and non-judgmental.
• Commitment to equality, diversity and inclusion.
• Motivated by making a positive social impact.
• Collaborative and team oriented.
• Strong ethical values and integrity.

Benefits:

• A flexible, supportive working culture.
• 30 days of annual leave (including bank holidays).
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

More details are available on the attached job description.

Please click on the 'Apply' button to download the full job pack.

Submit your CV of no more than two pages and maximum two page covering letter outlining your suitability for the role by 9am on Friday, 15th of May.

• Lead growth of corporate fundraising and corporate partnerships, guided by Butterfly Conservation’s Corporate Fundraising Plan.
• Identify, cultivate, secure and deliver corporate partnerships applying a coordinated and proactive approach.
• Ensure effective delivery within the corporate fundraising stream and appropriate corporate stewardship, with the support of the Corporate Fundraising Officer.
• Deliver actions that lead to the meeting of Butterfly Conservation’s Fundraising Target and which secures good return on investment.

1. Planning, and continually reviewing, the Corporate Fundraising Team work programme and working with the Corporate Fundraising Officer in executing it so as to deliver impact.
2. Identifying, building and maintaining a strong, diverse pipeline of corporate prospects.
3. Implementing a proactive acquisition approach to securing new corporate support that delivers financial and/or social value gains for our charity, including the negotiation and drawing up of partnership agreements.
4. Personally managing and stewarding a portfolio of corporate relationships, providing an outstanding supporter experience which seeks to sustain and grow corporates’ support.
5. Providing corporate fundraising advice, materials and updates to colleagues/Branches and working with the Head of Grant, Trust & Corporate Fundraising to deliver training to staff, the Senior Leadership Team, Council of Trustees and   BC Trading Company Board, as required. 
6. Working with teams across the organisation to develop and prepare tailored cases for support/proposals and bespoke updates/reports to corporate donors.
7. Collaborating with the Finance Team to ensure appropriate invoicing, accurate income coding/recording and contract compliance.
8. Monitoring corporate relationship and income performance so as to provide data that can feed into reports and analysis, which can inform our Senior Leadership Team, Council of Trustees and  BC Trading Company Board.
9. Following relevant policies and procedures, such as those relating to data management and our Ethical Fundraising & Donation Acceptance Policy.
10. Ensuring the effective promotion and/or dissemination of Butterfly Conservation’s ‘Corporate Supporters Pack’ and ‘Work for Good’ platform (managed for lower level donations), providing clarification to corporates and/or identifying potential for uplift, to then pursue, as necessary.
11. Line managing and supporting the Corporate Fundraising Officer, driving performance and innovation through a solution focused approach and ensuring appropriate prioritisation of workload.
12. Maintaining and updating records to keep track of corporate prospects and corporate approaches, communications and agreements, in files, spreadsheets and on the CRM so that the are a reliable and trusted source of information. 

• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.

Services Admin Coordinator

Hours: Part-time 22 hours per week ​(preferred days Monday, Tuesday, Thursday and Friday but open to discussion)

Location: Hybrid Working (40% working from the office in Leeds)

Salary: £26,073.23 - £29,345.65 (Pro-Rata)

Contract: Permanent

DBS: An enhanced check will be required

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

Are you passionate about providing quality support and ensuring that everyone has a positive experience? Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact? Epilepsy Action is looking for a dedicated Services Admin Coordinator to join our team!

As a Services Admin Coordinator, you will be the backbone of our services team, ensuring smooth operations, coordinating key activities, and supporting our mission to improve the lives of people affected by epilepsy.

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

​

What you will do​

Every day is different, but your purpose stays the same: helping our services to run smoothly.

You will:

• Work closely with services teams to create listings for virtual events to enable people to learn more about epilepsy
• Create and amend webpages for our services
• Arrange service users appointments, rescheduling appointments as necessary in line with our service guidelines.
• Respond to enquiries via telephone and digital channels ensuring they are logged on our CRM.
• Utilise process mapping and IT skills to identify efficiencies across services.
• Support the gathering of service user feedback for evaluation purposes.
• Support with the marketing of services.
• Maintain our presence in national and regional directories.

This is a role where you’ll make a positive difference behind the scenes, utilising your organisational skills and initiative to streamline processes.

​

About you?

We are looking for someone who is:

• Organised and able to effectively prioritise across multiple tasks
• Supportive with the ability to listen to the needs of the service delivery teams and provide solutions to ensure services are delivered effectively
• Proactive, identifying opportunities to streamline processes
• A good communicator and team player but also able to work independently
• Skilled with IT and quick to pick up new software
• Committed to delivering excellent a service for internal and external stakeholders

​

Interested?

If you are interested in what you have read so far, you can submit your application via our online portal.

​​

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.

Closing Date: Thursday 21st May 2025 @ 12pm

Informal Chat: Arranged as applications are reviewed

Interviews: Week commencing 8th June 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview. There will be a panel interview and a written task as part of the process.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Initial Contact Assessor

Hours: Full-time (34.5 hours per week over 5 days)

Location: Hybrid working (40% working from the office in Leeds)

Salary: £26,073.23 - £29,345.65

Contract: Permanent

DBS: An enhanced check will be required

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

​ 

About the role

Be the first voice of support. Be the difference.

Do you love signposting ​people to enable them to access services and get the right support at the right time? ​Do you thrive in a fast‑paced environment where every conversation has the potential to help someone on their epilepsy journey with us? If so, this could be your perfect next step.

Our Information & Support Hub is at the centre of that mission to create a world without limits for people with epilepsy. As an Initial Contact Assessor, you will be the welcoming first point of contact for anyone reaching out for help, understanding, support or reassurance.

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

​

What you will do

Every day is different, but your purpose stays the same: help people feel supported from the very first moment they get in touch.

You will:

• Respond to emails and webforms by providing basic epilepsy information and signposting to our range of support services.
• Answer calls to our helpline encouraging people to open up about their situation so you can assess their needs and level or urgency. Using call handling skills to keep the conversation focused and on track.
• Enable people to access our range of support services by making timely referrals or signposting to external organisations for support where the primary need is not epilepsy related.
• Responding compassionately, while maintaining professional boundaries.
• Identify and responding to safeguarding concerns appropriately in line with our procedures.
• Keep accurate, confidential records, contributing to meaningful insights and real impact.
• Play a key role in promoting our services, reaching out into online communities where epilepsy is discussed to raise awareness of the support available.
• Work alongside our wider services team to help every person feel supported on their epilepsy journey with us.

This is a role where you’ll make a positive difference empowering people to access support every single day often at moments when someone needs it most.

​

About you?

We’re excited to meet people who bring energy, care, and curiosity to the role. You will thrive here if you are:

• A warm, confident communicator able to explain things clearly, calmly and sensitively.
• An excellent listener, skilled at putting people at ease and understanding what’s really going on.
• Empathetic, patient and non‑judgemental, especially when supporting people in distress.
• Experienced in customer‑facing or support roles, ideally across both phone and digital channels.
• Comfortable assessing needs, identifying risks and navigating next steps.
• Organised, focused and calm under pressure, even when juggling multiple enquiries.
• Digitally confident, with strong attention to detail and accurate record‑keeping.
• A team player, who also works well independently and takes initiative.
• Committed to safeguarding, confidentiality, and doing what’s right for each person.

Experience with long‑term conditions, disabilities or vulnerable groups is a bonus, but if you don’t yet know much about epilepsy, don’t worry. We’ll train you.

​

Why this role matters

You’ll be the person who answers the call or reads the message when someone is anxious, confused, newly diagnosed, overwhelmed, or looking for hope.

Your voice, your empathy, and your guidance will help them access our support services so they can live well with their epilepsy.

If you’re someone who loves making a real difference from the very first “hello”, we’d love to hear from you.

​

Interested?

If you are interested in what you have read so far, you can submit your application via our online portal.

​​

Closing Date: Thursday 21st May 2025 @ 12pm

Informal Chat: Arranged as applications are reviewed

Interviews: Week commencing 8th June 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview. There will be a panel interview and a written task as part of the process.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Infrastructure & IT Service Desk Manager

Do you have experience of working in a technology management role?

We are looking for a Infrastructure & IT Service Desk Manager to lead and continually improve core technology services, ensuring reliable, secure, and user-focused IT across the organisation.

Position: SIT67 Infrastructure & IT Service Desk Manager

Location: Home Based, Nationwide, UK. However, occasional travel required, including for team meetings.

Hours: Full-time, 35 hours per week

Salary: Circa £45,100 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 17 May 2026

Interview Date: To be confirmed

The Role

Reporting to the Associate Director of Technology, this role is responsible for ensuring the organisation’s infrastructure is fit for purpose and that the service desk delivers a responsive, high-quality service to users.

About You

We are looking for someone with experience of working in a technology management role with strong communication skills and the ability to work professionally with integrity across multiple teams.

The role will require:

• Strong knowledge of Microsoft technologies, including Office 365
• Good awareness of technology security and cyber threats
• Demonstrable significant experience with cloud platforms (Azure/AWS)
• Broad understanding of server and end-user environments
• Solid networking knowledge
• Experience managing service desks, processes, and user experience

Applications

As part of the process, you will be asked to submit your CV and a supporting statement as one document of no more than three pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. This will also be your opportunity to state any preferences for flexible options, as applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Infrastructure Manager, Service Desk Manager, Technology Manager, Service Desk Triage Manager, First Line Support, Second Line Support, Third Line Support, IT Support Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Salary: £35,668 – £39,005 pro rata
Hours: Part-time (21 hours per week)
Contract: Permanent
Location: Home-based (with regular travel across Brentwood Diocese)

About the role

CAFOD is looking for a Community Participation Coordinator to grow engagement across the Catholic community in Brentwood Diocese.

You’ll inspire and support volunteers, build strong relationships with parishes and clergy, and increase participation in CAFOD’s work to tackle poverty and injustice.

Working as part of a regional team, you’ll help deliver plans that drive volunteer engagement, fundraising, and community action.

Key responsibilities

• Deliver participation plans across Brentwood Diocese
• Recruit, support, and retain volunteers
• Build relationships with clergy and key diocesan stakeholders
• Support fundraising, campaigns, and community engagement
• Monitor activity and adapt plans based on insights

About you

• Experience working with and managing volunteers
• Strong relationship-building and communication skills
• Organised, proactive, and able to work independently
• Comfortable using data to track and improve performance
• Committed to the value of volunteering and social justice

Additional information

• Home-based with significant travel (access to a car required)
• Some evening/weekend work (TOIL provided)
• Part of a flexible regional team (occasional wider travel) 

The full job description is available on CAFOD's careers page 

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported. 

Safeguarding for Children and Vulnerable Adults

CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect.  CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse.  CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount.  Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children and young people and applicants will be subject to specific checks related to safeguarding issues. The post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). 

All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of, and consent to, these recruitment procedures. 

Associate Director

Do you have senior-level experience in advocacy/influencing; service delivery or community engagement and development?

We’re looking for an exceptional systems leader to drive the work across the East of England and ensure people affected by stroke have the support they need to rebuild their lives.

Position: S11367 Associate Director – East of England

Location: Home-based, East of England. However, travel and overnight stays within the UK will be required as part of this role.

Hours: Full-time, 35 hours per week

Salary: Circa £64,700 per annum (Inner London weighting £3,950 per annum or Outer London weighting £2,457per annum may be applied in accordance to where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 31 May 2026

First interview Date (online): 9 June 2026

Second interview Date and discussion with team (face to face, London): 17 June 2026

The Role

You’ll lead the Association’s work in East of England, focusing on what matters most to stroke survivors and ensuring this work has real, measurable impact. In this influential role, you’ll build strong relationships across health and social care, Local Government, and the wider stroke community. Influencing local policy and practice, and overseeing the effective delivery of high-quality stroke support.

Key responsibilities will include:

• Lead the Association’s strategic direction and impact in the East of England, ensuring people affected by stroke receive high quality support.
• Build and manage relationships with key health, social care and political stakeholders, acting as a credible and respected systems leader.
• Increase the reach and impact of the locality delivered services to ensure all new stroke survivors in the East of England receive the support they need.
• Lead and develop the East of England team, addressing capacity needs and building volunteer capability to meet local priorities.
• Strengthen partnerships across the stroke community to improve access to support and tackle health inequalities.
• Lead engagement in local policy and pathway development, influencing improvements at health board level.

About You

You’ll have:

• Senior-level experience in advocacy/influencing; service delivery or community engagement and development.
• Senior level experience influencing policy change, ideally in health and social care, at a regional or national level.
• Substantial experience of holding senior-level relationships with partner organisations, ideally in health and social care / the NHS using strong negotiation skills and political judgement.
• Proven experience of leading high performing teams and large geographically distributed teams of paid staff and volunteers, with a strong track record of growing and developing staff and teams.
• Inspiring leadership approach, balancing strategic and operational demands with sound judgement, and strong knowledge of influencing and systems leadership.

The East of England comprises of the areas within the NHS Integrated Care Boards of: Central East (Cambridgeshire and Peterborough, Hertfordshire, Bedfordshire, Luton and Milton Keynes), Norfolk and Suffolk and NHS Essex.

This role requires extensive travel across a large geographical locality. Candidates must be able to demonstrate how they can meet this requirement of the role. To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Applications

As part of the process you will be asked to submit your CV and a covering letter demonstrating how you meet the person specification set out in the Role Profile and what you bring to the role in terms of your skills and experience.

Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

You will be able to view the role profile when you apply.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Advocacy, Influencing, Service Delivery, Community Engagement, Community Development, Policy, Health and Social Care, Health. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Crisis Skylight Merseyside offer direct services to people who are homeless or at risk of homelessness. Alongside our frontline service offer, we develop and lead strategy and partnership projects to deliver positive change for homeless people in Merseyside.

Location: Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm

Contract: We are currently recruiting for two permanent vacancies

Salary: £30,808 per annum

About the role

As a Reception/Administrator for the Skylight, you will play a key role in supporting the Skylight team to support individuals that are homeless or at risk of homelessness. You will ensure that the Skylight runs effectively and efficiently. You will deliver the right processes and support for your colleagues to have an effective and impactful role in supporting Crisis members to prevent and end their homelessness.

You will be the first point of contact for anyone contacting the Skylight Centre and will provide a positive welcome to Crisis, being an ambassador for our services.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team.

As a Reception/Administrator as part of the front of house team you will:

· Cover all reception responsibilities providing a safe and welcoming area for Skylight staff, clients and volunteers, providing effective Information and Guidance (IAG) to the vulnerable client group.

· Be responsible for the official opening/closing of the office in line with the H&S policies.

· Assess members at reception upon presentation and take appropriate action as to whether it is safe for them or others to access the service at that time utilising a trauma informed approach in line with confidentiality policies and procedures.

· Provide efficient and effective administrative and logistical support to the Crisis Skylight team, ensuring that all systems and structures contribute to the delivery of high-quality services to members and the smooth running of the office.

The key to success will be your ability to collaborate constructively and effectively as part of the Crisis team. 

Skills, knowledge, and experience vital to succeeding in this role:

· Experience of providing customer service and advice within a reception environment, with a commitment to deliver the highest standard of customer care. 

· Experience of working with vulnerable or marginalised groups, assessing need and providing information, advice and guidance.

· Excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload. 

· Experience of providing administrative support including updating Case Management Systems, general office duties and maintaining accurate records. 

· Excellent verbal and written communication skills with the ability to work successfully with disadvantaged /or socially excluded groups and individuals. 

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions in the application form, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including: 

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5% 
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 20th May 2026 at 23:59

Interview process: Competency-based interview

Interview date and location: Wednesday the 3rd June or Thursday the 4th June, 2026. Crisis Skylight Merseyside, 96 Kent Street, Liverpool, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help. 

For more information about our work please visit our website

Registered Charity Numbers: E&W1082947, SC040094