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Hybrid, within commuting distance of any of our campuses
At the NIoT, we believe teaching is a fundamental societal good, a privilege and a responsibility, and we are looking for an experienced Coordinator to help bring this belief to life by empowering early career teachers to flourish from the very start of their journey.
About Us
The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education, and is on a mission to generate and synthesize research on professional development to improve the quality of teacher and leader development at NIoT and across the system.
About the Role
In this role, you will support our Head of ECF Faculty and Heads of Programme to coordinate the ECF programme alongside programme managers in each region, who are responsible for the proactive and effective planning, execution and administration of all programmes, including the ECF within their regions.
This is an exciting opportunity to initially support the planning and delivery of the ECF programme across all campuses whilst we grow and adapt, and to work in close collaboration with colleagues nationally to ensure the provision is of high quality.
This role would suit an individual that is keen to develop their programme and events/project management skills, as well as someone that enjoys regular contact and dialogue with our trainees, programme members, partners, tutors and facilitators.
To ensure a fair and robust selection process, we expect all application responses to be based on your own original thoughts, skills and experience.
Our system includes functionality to identify AI-generated content, and applications where responses appear not to be the candidate’s own work may be disregarded.
We reserve the right to close this vacancy early if we receive a high volume of applications.
Main Duties & Responsibilities
Working at the National Institute of Teaching
Key Benefits:
How to Apply
If you have any queries about this role, please email our recruitment team.
For more information and to apply, please visit our vacancies page via the apply button.
Closing date: 4.00pm on Monday, 22 June 2026.
As a condition of employment this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
What you’ll be doing
Some of the duties and responsibilities of the role are:
· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence
· To set up case files and ensure all correspondence is in a central location for each complaint
· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures
· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed
· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes
· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression
· To support with scheduling the meeting and preparing case files for the panel meetings
· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties
· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively
· To gather supporting documentation and data for the purpose of meetings and decision making
· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication
· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints
What we’re looking for
· Experience of working in a similar role and within a regulated environment where standards are set and enforced
· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria
· Proven administrative experience and confidence working with case management systems or similar databases
· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation
· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills
· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency
· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail
· Able to maintain impartiality and hear difficult information in a non-judgemental manner
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a cover letter by midnight on 21 June 2026.
Please note
If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
The client requests no contact from agencies or media sales.
WHO WE ARE
We're FIRST UK, an EdTech charity making STEM more diverse – using robots, industry mentors, and epic competitions to drive a skills-equipped, workforce-ready talent pipeline.
It’s an exciting time to join the charity as we move from start-up to scaling mode with a brand new strategy backed by government investment alongside some of the world’s leading tech-enabled businesses, including Arm, Bloomberg, Qualcomm, and many more.
As BBC Broadcaster Spencer Kelly summarised.
“It’s easy to see why competitions like this really do help students develop the skills they’re going to need for the rest of their lives. Honestly, I wish I had something like this when I was at school.”
WHAT WE’RE LOOKING FOR
A programme manager with a flair for engaging people. Someone who can help grow the UK’s most ambitious student robotics movement through:
You’re an all-rounder, motivated by working with young people, educators, and industry to engineer better futures. Reporting to our Head of Delivery (that’s Vicky on our website), you’ll be instrumental in scaling our impact regionally.
WHAT YOU'LL GET
Responsibility. Ownership. Sense of purpose. You’ll be working in a small (9 merry folk), dynamic organisation which is agile and collaborative. We have a strong value proposition and refreshing brand. Our case for support is built on three decades of evidence. Well before pandemics, we were working flexibly and remotely – it’s embedded in our culture.
I like the sound of this. Is there more I need to know?
Yep - check out the full role profile on our website.
What's the process?
We make STEM less intimidating, more diverse and inclusive, empowering young people to make informed choices about their future.
The client requests no contact from agencies or media sales.
Who We Are
Tameside Link is a registered charity with a straightforward purpose: to enable adults with learning disabilities, autism, and complex needs to live meaningful, fulfilling lives in their own homes, with the right support around them.
Rooted in Tameside and Oldham since 1995, we were founded by families who knew that personalised, values-driven support could change lives. That belief still drives everything we do. We are person-centred, strengths-based, and proudly family-led. Our 80-strong team works every day to champion inclusion, independence, and dignity for the people we support.
This is an exciting moment for us. We are growing, investing in our infrastructure, and working towards doubling in size. The HR Manager role sits right at the heart of that next chapter.
The Opportunity
This is a chance to build something from the ground up.
As our first dedicated HR Manager, you will establish and shape our HR function, creating the processes, systems, and culture that will support our growth. You will be the go-to person for everything people-related: day-to-day ER casework, leading our digital HR transformation, onboarding new colleagues, and supporting the leadership team through change.
It is a hands-on, varied role. You will need to be comfortable rolling up your sleeves one moment and advising senior leaders the next. You will be given the space, trust, and support to make this role your own.
What You Will Do
Build and lead our HR function
Own the employee lifecycle
Drive our digital HR transformation
Support managers on performance and employee relations
Lead on organisational change
Champion our culture and workforce development
What We Are Looking For
Essential
Desirable
What We Offer
Our Culture & Values
Tameside Link is a close-knit organisation where senior staff are accessible, and decisions are made quickly. The trustee board is active and engaged, meeting quarterly to provide governance oversight and strategic direction.
A commitment to person-centred support, respect, empowerment, inclusion, and advocacy guides everything we do. We are looking for someone who not only understands these values but also lives them. Someone who treats every colleague with the same care and dignity we ask our teams to bring to the people we support.
How to Apply
Applications are made by CV and a covering letter, briefly answering the three questions below
1. Please describe a time when you helped create a fair, inclusive, or supportive workplace. What did you do, and what was the result?
2. Please tell us about your experience using HR systems or HRIS platforms. What systems have you used, what did you do with them, and how did you help people use them effectively?
3. What interests you about this role at this stage in your career?
Each answer should be no more than 200 words. You can answer in bullet points if you prefer. We welcome clear, direct answers and do not expect polished or formal writing.
Key Dates:
Tameside Link does not maintain a public-facing website, corporate social media presence, or any other active public digital profile. This is a deliberate, reasoned governance decision endorsed by the Board of Trustees. To find out more about Tameside Link, an organisation information pack can be requested by contacting the hiring team.
We welcome applications from all sections of the community. We are committed to safer recruitment and equal opportunities. All appointments are subject to satisfactory references and a Basic DBS check.
Please note: To be considered for this role, you must have the legal right to work in the UK.
We reserve the right to close this vacancy early if sufficient applications are received.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Not Beyond Redemption is looking for a dedicated and organised Solicitor to provide guidance and supervision to Pro Bono Solicitors and volunteers from our partner firms who assist with casework in private children law matters. The charity is seeking a Solicitor (minimum of 1 year PQE, preferably in family law) to work on a remote basis. The candidate must, however, be willing to travel to attend the in-person legal clinics in the Northeast.
Not Beyond Redemption is a charity founded by Camilla Baldwin that provides free family legal advice and representation to women in prison. The charity's focus is to re-establish critical access and relationships between mothers and their children. The scope of the work is varied and ranges from helping women with a myriad of legal matters, including understanding their rights, negotiating with carers and representing them in courts across the country. The charity currently holds legal clinics in all 12 women’s prisons across England.
The Role
Location: Primarily remote working. Occasional travel to HMP Low Newton in Durham (every 2/3 months) to lead the legal clinics -with additional travel to other women's prisons as required.
Purpose of the position:To supervise a caseload of private law family cases and to assist with the Northern legal prison clinics.
Description: We are seeking a compassionate and resilient Family Lawyer to join our core team. After initial supervision you will lead prison legal clinics in the North and run a caseload of private law children matters, staffed by a network of pro bono volunteers from partner law firms. You will work closely with the Supervising Lawyer in the North to ensure we continue to provide high quality legal advice/representation to women in the Northern prisons and maintain our pro bono partnerships in the region. You will also run a small case load without volunteer solicitors.
Key Accountabilities:
Person Specification:
Closing date: 5th June 2026
Providing mothers in prison with free Family Law advice and representation to re-establish and maintain relationships with their children.
The client requests no contact from agencies or media sales.
Are you a talented Fundraising leader who believes every young person deserves the chance to reach their potential?
About the opportunity
This is a unique opportunity for an ambitious fundraising leader to make a visible and lasting impact on the lives of young people every day.
As Head of Fundraising at The Hive, you will play a pivotal role in shaping and delivering our income generation strategy, working collaboratively with a passionate team while enjoying a high degree of autonomy and influence.
Salary: £51,776 - £60,702 depending on experience
Location: Hybrid, but minimum 3 days on site in Birkenhead
Benefits: 5% employer pension; 33 days annual leave including bank holidays; access to OnSide's Talent Academy and network;
About The Hive
Based in Birkenhead, The Hive Youth Zone supports over 3,000 young people each year, with more than 900 visits every week.
Open for nine years and operating seven days a week we provide universal youth services, targeted support and a wide range of activities for young people.
Our members reflect the community we serve, with over 60% coming from some of the country's most deprived wards and more than 35% living with an additional need. The Hive is a vibrant, welcoming and energetic environment, with a fantastic team and a strong commitment to empowering young people to shape our services and their futures.
About You
We are looking for a strategic and hands-on fundraising leader who can inspire others while also delivering exceptional personal results.
You will bring a strong track record of securing significant income and building sustainable fundraising pipelines. In particular, we are keen to grow income from strategic partnerships, trusts and foundations and statutory contracts, so experience in these areas would be especially valuable.
When applying, please demonstrate:
The Hive believes that diversity makes them stronger. They actively encourage applications from candidates from all backgrounds and communities, and are committed to creating an inclusive environment where everyone can thrive.
If you are as excited by this unique opportunity as we are, you'll want to get in touch for further details on how to make your formal application.
To apply, please send a copy of your profile or CV in the first instance to Ellen Drummond at Charity People.
Deadline: 9am on Friday 19th June
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are recruiting a part time Pause Coordinator to join our established Practice in Halton.
Pause Coordinators play a vital role in the success of our work. They manage a broad and varied range of responsibilities, from supporting finance, data and performance monitoring systems, to organising events and providing high-level administrative and strategic support. As a key point of contact, they work closely with professionals, women and partners, requiring excellent communication skills and a strong understanding of the needs and experiences of the women we support.
As a Pause Coordinator, you will provide comprehensive administrative support to the Practice, helping ensure the team can work effectively and deliver meaningful impact.
You will be central to the smooth day-to-day running of the service, particularly as colleagues are often working out in the community. This role suits someone who is highly organised, proactive and detail-focused.
You’ll be part of a small, supportive team where collaboration and flexibility are essential, and where everyone is committed to improving outcomes for the women we work with.
Please ensure you address the "Experience" and "Knowledge and Skills" sections of the person specification in your cover letter.
We work to improve the lives of women who have had more than one child removed from their care, and the services and systems that affect them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shape the partnerships that strengthen sight loss services across Greater Manchester. As Strategic Partnerships Manager at Henshaws, you will open doors across health, public sector, business and community networks, turning relationships into sustainable income and lasting impact.
Location: Greater Manchester office, with travel required
Contract: Permanent
Hours: 35 hours per week. We welcome interest from applicants who may prefer to work part time
Weeks per year: 52
Salary: £23.06 per hour, £41,969.20 per annum
Annual leave: 5 weeks plus 10 bank holidays
Closing date: 12 noon, 14 June 2026
DBS: Enhanced DBS check with the child barring list required
About the role
We are looking for a confident and proactive Strategic Partnerships Manager to help grow sustainable income and strengthen Henshaws Sight Loss Services across Greater Manchester.
This is a key role for someone who can spot opportunities, build influential relationships and turn conversations into contracts, partnerships and income. You will work across public sector commissioning, corporate partnerships, VCSE networks, community organisations and wider Greater Manchester systems to help position Henshaws as a trusted partner in sight loss support.
You will identify and pursue opportunities with NHS, Local Authority, ICS and ICB partners, public health, social care, SEND and sight loss pathways. You will also grow corporate income through proactive prospecting, sponsorship approaches, employer engagement and partnership development.
Working closely with our Sight Loss operational teams, you will help shape service models, proposals, bids and tenders that reflect local need and clearly demonstrate the impact of Henshaws work.
What you will be doing
You will:
About you
Our values
At Henshaws, our values guide how we work with the people we support, our colleagues, partners and supporters.
Why join Henshaws?
You will be joining a charity with a clear purpose and a strong commitment to supporting people living with sight loss and a range of disabilities.
This role offers the chance to shape meaningful partnerships across Greater Manchester, influence local systems and help secure the income that strengthens vital sight loss services.
We welcome interest from applicants who may prefer to work part time, and we offer 5 weeks annual leave plus 10 bank holidays.
Additional information
Henshaws welcomes applications from all sections of the community.
We will make reasonable adjustments for applicants who require support due to a disability.
Henshaws is committed to safeguarding vulnerable adults and children. The successful candidate may be required to complete an enhanced DBS disclosure check, including relevant barring lists.
Closing date: 12 noon, 14 June 2026
Supporting people with sight loss and other disabilities across the North of England to live, learn and thrive.
The client requests no contact from agencies or media sales.
The Head of Communications, Campaigns and Awareness will be the driving force behind Neuroendocrine Cancer UK’s voice, visibility and influence. Leading our communications and engagement strategy, this role will shape how we connect with patients, supporters, healthcare professionals and the wider public - building powerful campaigns, growing awareness, and ensuring our message cuts through where it matters most.
At the heart of the organisation, you’ll bring energy, creativity and strategic direction to everything from national awareness activity to day-to-day storytelling. You’ll champion a clear, compelling narrative for NCUK, ensuring all communications are insight-led, mission-driven, and always centred around the experiences of patients and families affected by neuroendocrine cancer.
We’re looking for an ambitious, ideas-driven communications leader who thrives in a fast-moving environment and loves making things happen. A natural relationship-builder and confident self-starter, you’ll spot opportunities, inspire collaboration across teams, and turn complex messages into bold, engaging content and campaigns that deliver real impact.
This is a rare opportunity to shape the profile and future voice of a growing charity with big ambitions. One day you might be leading a major awareness campaign or securing media opportunities; the next, creating compelling digital content, supporting fundraising activity, or influencing strategic direction at senior level.
If you’re a creative thinker, a brilliant communicator, and someone who wants their work to genuinely change lives, we’d love to hear from you.
Application deadline: 12 noon on Monday 15th June 2026
Provisional interview date: 30th June and 1st July 2026
To support and inform patients and families from diagnosis, enabling access to the best care and treatment.
The client requests no contact from agencies or media sales.
Job Title: Test and Quality Assurance (QA) Engineer - Web Applications
About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!
Key Responsibilities:
Required Skills and Qualifications:
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.
Interviews will be held ishortly after.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Performance and Insight Coordinator
Full time, 37.5 hours per week
Remote (UK), home working with regular travel
Salary £39,004 per year, plus benefits
About the Role
Here at Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives.
We’re looking for a Performance and Insight Coordinator to help us better understand our performance, impact and relationships, and use that insight to drive improvement across the organisation.
Working within our Change and Innovation team, you’ll play a key role in bringing together data, feedback and relational insight from across the organisation and our partners. You’ll gather and analyse both quantitative data (such as service performance and reach) and qualitative insight (including staff feedback, stakeholder views and “soft signals”) to build a complete picture of how we’re performing.
You’ll work closely with colleagues across teams and with external partners, including Fire and Rescue Services (FRS), to capture and analyse relationship insight. By connecting this with performance data, you’ll help identify emerging trends, risks and opportunities.
A key part of the role will be turning complex information into clear, actionable insight. You’ll produce dashboards, briefings, heatmaps and reports tailored to different audiences, enabling teams and leaders to make informed decisions and continuously improve.
You’ll also support strategic planning and innovation by feeding insight into change activity, tracking learning, and helping embed a culture of reflection, feedback and improvement across the organisation.
This role is subject to a basic DBS check.
About You
You are confident working with both data and people, able to bring together numbers, feedback and observations to tell a clear and compelling story.
You’ll have experience in a role involving data, as well as research, engagement or service delivery, with a proven ability to analyse diverse information and translate it into meaningful insight. You’re comfortable working across teams in a complex organisation and understand the importance of strong stakeholder relationships.
You’re a skilled communicator, able to present information clearly to a range of audiences, including senior leaders and non-specialists. You’re also highly organised, able to manage multiple priorities and work collaboratively across geographically dispersed teams.
With strong emotional intelligence and listening skills, you can create safe spaces for feedback and ensure insight is captured consistently. You’re comfortable navigating ambiguity, spotting patterns, and identifying what matters most.
You’ll also bring:
Above all, you’re motivated by using insight to drive positive change, improve services, and strengthen relationships.
How to Apply
Please submit your application via our online portal, no later than midnight on 7 June 2026.
Interviews are planned for week commencing 15 June 2026.
If you need support or adjustments to enable you to make your application, please contact the People Team directly.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives



Community Fundraiser (Covering North Liverpool, Southport, Knowsley & St Helens)
As part of our community team, you will place our supporters at the heart of everything you do by cultivating and stewarding relationships to provide a first-class experience. You are outgoing, independent, able to work instinctively, and confident in making approaches to garner new support. You will have the ability to translate our story to develop and inspire our volunteers and engage with a wide range of community contacts and high street corporates. You'll be joining the charity during an exciting period of growth, as we develop our community volunteer led income with the aim of increasing charity reach and recognition in pursuit of our team targets and goals.
Ideally you will have experience of working in a fundraising environment (paid or voluntary), or be able to demonstrate transferable skills within a customer-facing role, and the ability to manage relationships with a diverse range of people.
The role will be based at our Liverpool fundraising office. The option of hybrid/flexible working where appropriate can be considered.
A good knowledge of the area this role covers and a full driving licence and use of a car in order to travel between Clatterbridge sites and across the wider area is essential.
Preference would also be for the candidate to live within or close to the area the role covers.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Retail Manager
LOCATION: Alderley Edge
DATE WRITTEN: May 2026
ACCOUNTABLE TO: Retail Area Manager
PRIMARY PURPOSE:
To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets.
To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.
To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.
Main Duties:
1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:
§ Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.
§ To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.
§ Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.
§ Support, train, and coordinate the work of volunteers in the shop as required.
§ Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.
§ Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.
§ Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.
§ Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.
§ To plan and prioritise special promotions, seasonal adjustments, and sale events.
§ Ensuring professional signage throughout the shop; to be clear and on brand.
§ Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice
2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.
3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.
4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.
5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.
6. Implement the highest standards of customer care and service.
7. To maximise income by participating in fundraising and trading opportunities.
8. To take responsibility for the shop to implement shop procedures, as follows: -
§ To act as a key holder at an assigned location
§ To prepare the shop for opening by the correct time
§ To close the shop at the correct time and ensuring the shop is secure before leaving
§ To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures
§ To sort, prepare and price stock to in line with charity retail processes.
§ To present stock in the sales area to the agreed standard
§ To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers
§ To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures
§ To complete paperwork as necessary, to include use of information technology on computerised systems
§ To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.
9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.
10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.
11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.
12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.
AGE UK CHESHIRE
RETAIL MANAGER - PERSON SPECIFICATION
Essential Criteria:
- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.
- ability to understand and interpret financial information in order to manage shop performance outcomes.
- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.
- supervisory experience with the ability to motivate, inspire and lead a team.
- IT literate
- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).
Desirable Criteria:
- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.
- proven retail experience
- experience of working with volunteers.
- general understanding/empathy with the aims of the organisation.
Processing stock deliveries will regularly involve carrying and moving heavy stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop.
AGE UK CHESHIRE
RETAIL MANAGER - ADDITIONAL INFORMATION
The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.
All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations. Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices.
The shop staffing structure is supported by volunteer helpers. They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop.
The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.
Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period. The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence.
Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.
Hours: 36.25 hours per week, worked over 5 days Monday to Sunday. Hours are required to be flexible to ensure that the shop is staffed appropriately. There may be a requirement to travel between shops. In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.
Salary: £25452.03 per annum (£13.50 per hour). Overtime payments can be paid for exceptional circumstances where additional days have been worked.
Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.
Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.
Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.
Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.
Criminal Disclosure: Basic DBS Check applicable for this post.
Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.
Registered charity no. 1091608
The client requests no contact from agencies or media sales.