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Croydon Almshouses, Croydon (On-site)
£39,800 per year
Posted 1 week ago
Public Sector, London (Hybrid)
£24 - 27 per hour + Umbrella
Posted 1 week ago Apply Now

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Providence House Youth Club, London (Hybrid)
£30,000 - £35,000 per year
Providence House is entering an ambitious phase.
Posted 1 week ago
TPP Recruitment, London, England (Hybrid)
£14.58 - £15.58 per hour
Posted 1 week ago Apply Now
Closing today at 23:30
Dogs Trust, London (Hybrid)
£48,853 per year + benefits
Posted 1 week ago
Closing today at 23:30
Earthwatch Europe, Remote
£30,588 - £39,327 per year (pro-rata if part time and dependent on experience)
Posted 1 week ago Apply Now
Closing today at 23:30
Sands, Remote
£36,664 per annum, plus a £312 annual Home Worker Allowance
We are looking for a compassionate Hospital Liaison Coordinator to support the National Bereavement Care Pathway
Posted 1 week ago
Closing in 3 days
Spear - Inspiring Work, Hammersmith (On-site)
from £29,000
Posted 1 week ago
Closing in 2 days
Family Action, Hoxton (Hybrid)
£66,920 - £77,555 FTE per year
Deputy Director of People | Lead people strategy, culture & inclusion in a National Charity | Hybrid Working
Posted 1 week ago
Closing in 3 days
Access - The Foundation for Social Investment, London (Hybrid)
£38,316 per year (FTE)
With a refreshed strategy and extended life we are looking for someone to help deliver the Access's day-to-day finance and function
Posted 1 week ago
Closing in 7 days
Thrive, Battersea (On-site)
£26,215.0 per year Pro Rata
We have an exciting opportunity at our London, Battersea centre to support the day-to-day operations of our client services team.
Posted 1 week ago Apply Now
The Belay Foundation, Remote
£55,000 FTE (0.4 FTE, £22,000 actual salary)
Posted 1 week ago
The Vavengers, London (On-site)
(Pro-rata of) £45,000 per year
Posted 1 week ago Apply Now
Page 37 of 84
CR4, Mitcham (Hybrid)
£30,391 - £32,451 per year
Full-time
Contract (12 months)
Job description

I&A Adviser role

Information & Advice Adviser

Mitcham (On-site) with hybrid working available after a successful training period.

£30,391 - £32,451 per year

Full time or 4 days (30 hours)

Contract (Fixed term for 12 months), possibility of extension, subject to funding

Own car desirable but not essential. You will be required to undertake home visits across the borough of Merton.

Job description

Information and Advice Adviser

Hours: Full time37.5 hours per week or 4 days (30 hours). We are open to flexible working discussions.

Salary: £30,391 - £32,451 per year

Location: This role will be based at our Elmwood Road Centre in Mitcham, with regular travel across the Borough of Merton.

After training and development, and after successful completion of the probationary period, there may be an option for hybrid working.

Reports to: This role reports to our Information and Advice Manager and is part of the wider Age UK Merton Community Support team.

About the role

We are recruiting an Information & Advice Adviser who will be joining a progressive, inclusive and dynamic team, an integral part of our Community Support model, and wider Age UK Merton services.

The Information & Advice Adviser is a vital role that works directly with older people who come to the service seeking information and advice on pension age benefits.

In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults of pension age and over to generate over £821,000 of previously unclaimed benefits and make informed choices about their lives.

An important part of this role will be to triage initial client needs which have been referred into the service by both internal and external partners, this will then ensure the team provides the right advice and high-quality support, whether on the phone, email or face to face.

You will be joining an accredited advice service (with the Advice Quality Standard), delivered by a high calibre team and you will be given opportunities to train and develop in the role.

About you

You are an enthusiastic, motivated and organised person with excellent people skills who is looking for a role where real impact is made on the lives of the people you are supporting. You will need to have attention to detail, and strong problem-solving skills to support the complex and diverse range of issues that our clients face.

Experience in the information and advice sector is desirable but not essential as full training will be given. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.

About us

Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.

We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.

We offer:

25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.

Age UK Merton gifts an additional three days leave between Christmas and New Year.

Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.

Enrolment into our pension scheme.

If you have any questions, please do not hesitate to contact us, we would love to hear from you!

Application resources
Organisation
Age UK Merton View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 07 August 2026
Closing date: 04 September 2026 at 09:19
Tags: Advice / Information

The client requests no contact from agencies or media sales.