Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
We are looking for two outstanding people to recruit for the position of Policy Research Assistant in the Energy Retail Markets team and Policy Research Assistant in the Consumer & Public Services team at Citizens Advice.
The roles
As a member of our policy research teams, you will work across different policy areas, using a wide range of research methods and creating outputs including blogs, reports, presentations and events. Our strong brand will give you unique opportunities to engage with those who have the power to make change. You will feed into our work influencing policy makers such as parliamentarians, the civil service, regulators and industry and you will work closely with our world-class news, campaigns, public affairs and data teams.
Energy retail markets team
In energy, our vision is for an energy market that treats everyone fairly, now and in the future. For the energy retail markets team this means tackling the root cause of the issues causing energy consumers harm today, whether it be insufficient support for people in energy debt, poor customer service, reducing the harm of supplier failures, or more help for people in vulnerable circumstances.
In the longer term, it also means shaping the reforms that will be needed to help meet the UK’s net zero energy goals, by enabling more innovation and rewarding low carbon choices, while ensuring the market is inclusive and people get the right support and consumer protections to confidently participate.
In recent years we have achieved significant protections for people on low incomes or in debt and stricter rules for suppliers to ensure they’re able to provide good levels of service. We’ve also helped secure changes which help small businesses engage in the market more readily, and better regulate intermediaries like auto-switchers.
Consumer and Public Services team
Working in the Consumer and Public Services team provides an exciting opportunity to work on the big issues facing people across the UK today. In recent years, we’ve helped challenge the “loyalty penalty” paid by loyal and vulnerable customers in essential markets, reducing bills by £260m, lobbied for the introduction of a ban on letting fees, which has saved renters £13million a month, and used our unique data to secure additional support for people during the pandemic.
Current work includes influencing policy affecting non-UK nationals with No Recourse to Public Funds; looking at accelerating digitisation in markets to ensure new technologies and sophisticated product design are working for people, not against them; and understanding the impact of the pandemic on debt and household finances.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
Closing date: 20/09/2021
Interview date: Late September
This vacancy closes at 23.59 on the closing date.
Part-time (17.5 hours p/w) – Fixed Term Contract until 31st March 2022 (with possibility of extension)
Leeds Media Centre
Ref code: QAA-212
Are you a highly efficient, motivated and personable individual with a professional, can-do attitude to your work? If so, join St Giles Trust as a Quality Assurance / Administrator and play an integral role in our employability and social inclusion programme in the Yorkshire and Humberside Region.
About St Giles Trust and HMPPS CFO3
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
Funded via HMPPS and led by APM, with St Giles Trust as a key delivery partner, HMPPS CFO 3 is central to our future plans and aims to improve the prospects of work for offenders and ex-offenders, especially those who are furthest from mainstream activity.
About this exciting opportunity
This key role will see you focus on ensuring the team delivers a high quality of service and compliance with systems and procedure and standards and performance targets. To achieve this, you will input and collate data capture and narrative forms, plus make sure the team maintains accurate records of all client interventions and provides evidence of achievements, each of which you will assess for conformity with programme requirements.
In addition to advising case managers of any additional actions needed and providing support to the Yorkshire Manager and Team Leader in contract monitoring and reporting, you will also develop and maintain good partnership working with individuals, including APM administrative support, NOMS and CFO Helpdesk.
What we are looking for:
- Excellent IT and database skills, including proven Word, Excel and Outlook experience
- The ability to quickly learn new database systems and to input accurately and in the required timescale
- Strong attention to detail and the ability to develop and maintain filing, database and recording systems
- Professional, calm and highly approachable, you will be an outstanding communicator, verbal and written
- Impressive time-management and prioritisation skills, and the ability to work on your own initiative
- Sympathy with the aims and ethos of St Giles as an organisation
In return, you can expect a competitive salary and generous leave allowance, staff pension scheme, flexible working, a mentoring programme, an advice and counselling service, season ticket loan, access to clinical supervisions and much more besides.
Closing date: 11pm, 22nd September 2021. Interviews: 28th September.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
The role of the Calderdale Quality and Engagement Officer is central to the continued success and development of VAC projects across Calderdale.
Reporting to the VAC Quality and Engagement Lead, you will support the delivery and further roll-out of the Quality 4 Health + Wellbeing accreditation across Calderdale by recruiting and supporting local organisations. You will also develop and deliver a range of projects and activities to involve and promote the participation of the Voluntary and Community Sector (VCS) and wider communities in a range of engagement activities specifically focusing on Engagement Champions, an asset based programme.
The closing date for applications is Tuesday 5th October (midnight). To apply for the role, please submit your CV and supporting statement (no longer than 2 sides of A4 Arial 12 font) describing how you meet the requirements within the Job description and Person Specification (using examples to demonstrate your skills, knowledge, experience and key characteristics) and apply via Charity Job.
NOTE: If a supporting statement is not submitted as part of the application it will not be shortlisted.
If shortlisted for interview, you will be sent a pre employment form to complete and send back.
Deadline for submission of applications is Tuesday 5th October (midnight).
Interviews dates Wednesday 20th & Thursday 21st October.
VAC has been supporting the Calderdale Voluntary and Community Sector (VCS) since 2000. Known for continuously developing and deliv... Read more
The client requests no contact from agencies or media sales.
Touchstone (registered charity No. 1012053) is a leading voluntary sector agency providing high quality services to improve the health and wellbeing of local people.
Title: South Asian Engagement Worker
Salary: starting at £24,982 pa/pro rata, NJC Scale Points 18 – 22
Contracts Available:
1x 17 hours per week (South Yorkshire)
1x 18.5 hours per week (West Yorkshire)
These roles are fixed term up until March 2022, with the possibility of extension
You will actively engage service users from the South Asian population, who have offended and provide effective support to reduce the risk of people reoffending through implementing appropriate interventions, to change offending behaviours through group and one to one interventions.
The successful candidate will have experience in successfully working in the communities to support rehabilitation of offenders, and effectively engaging and working with people with challenging behaviour or complex needs. You will be used to working unsupervised or as part of a team to meet individual/service priorities.
The successful candidate will be expected to work across Monday, Tuesday and Wednesdays.
Closing Date: 24 September 2021
Interviews will be held on: 7 October 2021
TO APPLY AND FOR MORE INFORMATION:
Please click 'Apply' to be redirected to our website where you can download the application pack.
Please note, you are not applying at this stage.
Touchstone is an equal opportunities organisation, a Minful Employer, Disability Confident Employer, Investors in People Platinum, a Trans Positive employer and applications are welcome from all sections of the community, particularly LGBT communities and/or people with disabilities who are under-represented within Touchstone.
Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.
No agencies please.
Touchstone (registered charity No. 1012053) is a leading voluntary sector agency providing high quality services to improve the health and wellbeing of local people.
Wakefield Safe Space Service Manager
Salary: starting at £30,451 pa, NJC Scale Points 26 – 28
Hours: 37 hours per week
Based: Wakefield
Touchstone has been awarded NHS funding to run a Wakefield Safe Space in the early evening and at night delivered in partnership with Spectrum people and Gasped. The service operates between the hours of 6pm-1am, 7 evenings a week.
The Wakefield Safe Space offers a non-clinical, listening space with the aim of diverting people, who would be better supported elsewhere, away from Accident and Emergency (A&E) and other crisis services in Wakefield.
The post holder will provide effective leadership and performance management of the Wakefield Safe Space team of staff. Work closely with the Lead Service Manager, with partners in other agencies, emergency service and other voluntary sector organisations.
We wish to recruit someone with personal experience of mental distress and substantial experience of supporting people in crisis, including working with people at risk of suicide and self harm and supporting people from BME and LGBT communities.
Flexible working is a requirement of this role covering daytime, evenings and some weekends. This is to ensure effective delivery of the service, partnership work and team support.
The post requires the Service Manager to complete one evening shift per week as per the expectations of their role.
Closing Dte: 29 September 2021
Interviews will be held: 14 and 15 October 2021
TO APPLY AND FOR MORE INFORMATION:
Please click 'Apply' to be redirected to our website where you can download the application pack. Please note, you are not applying at this stage.
Touchstone is an equal opportunities organisation, a Trans Positive employer and applications are welcome from all sections of the community, particularly LGBT communities and/or people with disabilities who are under-represented within Touchstone. Further information can be obtained from our equal opportunities policy.
Please note that we do not hold a sponsor licence and we do not intend to offer sponsorship for this particular role. You should therefore ensure that you have/will have the right to work in the UK to be able to undertake this role, if appointed, you will be required to provide relevant right to work documents at the point of an offer being made to you.
No agencies please.
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for innovative, passionate and professional coordinators with excellent communication and organisational skills to join our Stroke Recovery Service based across the Leeds area.
Position: Stroke Association Support Coordinator
Location: Home Based- Leeds with regular travel across the service area
Hours: 35 hours per week
Salary: Circa £23,100 per annum
Contract: Fixed term contract until 31 March 2022. Our services are contracted, we currently have funding for the contract until 31 March 2022
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 26 September
Interview Date: To be confirmed
Due to the Covid-19 pandemic interviews may be held via video conferencing. Please let us know if this will present any challenges when you email your application
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
Reporting to the Service Delivery Coach, the Stroke Association Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support clients to make informed lifestyle changes which will help them to prevent further strokes
- Deliver and complete person centred holistic comprehensive 6 month reviews with stroke survivors.
We welcome applications from existing coordinators who have availability to offer hours to the fulfilment of the contract. This is including the addition to the service of delivering and completing 6 month reviews with stroke survivors.
About You
The post holder will have experience/background in:
- A caring profession ideally with experience of supporting people with disabilities.
- Setting up and running support groups.
- Be confident in using IT.
- Have excellent communication and interpersonal skills.
- Able to work effectively as part of a team.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
To fulfil the requirements of the role you must abode and have the right to work in the U.K
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please also state the reference number to the role you are applying for.
About the Organisation
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
In 2019, we developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives. To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles. If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
Do you have the passion and drive to make a positive difference in peoples lives who are affected by dementia?
Would you like to work within a supportive and compassionate team where we work openly, combining our strengths, helping us to achieve more together?
Yes? then please let us tell you more about the fantastic opportunity we have at Alzheimer’s Society!
Support Worker Responsibilities:
Alzheimer’s Society Dementia Support service involves dedicated members of staff giving one to one support, information and guidance to people with dementia or their carers and wider family or friends, to help people understand dementia, cope with day to day living with dementia and prepare for the future.
• Offering a vital and compassionate advice service to support and guide those affected by dementia.
• Encouraging communities to become Dementia Friendly and develop a strong voice for people affected by dementia.
• Provide community based, face to face services for an increased level of support for more complex cases.
• Managing referrals, assisting clients in assessing their information and support needs in a person-centred manner.
• Providing knowledgeable and trusted information regarding services and benefits available and, where appropriate, assist clients in accessing them.
• Signposting clients to a choice of suitable other sources of help, where appropriate.
• Developing a proactive approach in reaching people with dementia and carers who may not otherwise access our services.
Support Worker Requirements:
We are hoping to welcome an approachable and knowledgeable BAME Specialist Community Dementia Support Worker to work in the vibrant and passionate service in Wakefield and Five Towns. This is an amazing opportunity to have a rewarding career providing support and guidance to people with dementia and their carers. We strive to help people to maintain independence, improving their sense of well-being, and putting people in more control of their own lives. We promote a person-centred service so that our support is unique to each individual, based upon their own aspirations and needs. We provide information and support in people’s homes and at locations across Wakefield and Five Towns.
We are looking for
• Providing support to people from BAME communities so the postholder will need to have an understanding of the local BAME culture and community.
• Working experience of assessing people face to face with an ability to assess their needs.
• Deliver advice and guidance with a non-judgmental approach and outstanding communication skills.
• Strong organisational and time management skills to manage your caseload of clients effectively.
• Good IT skills and be able to travel independently across the Tower Hamlets area.
• An understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other challenges this would be taken into consideration.
About Alzheimer’s Society:
Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.
Position: Dementia Support Worker
Location: Community Based – Wakefield and Five Towns
Contract type: Permanent
Hours: Full Time, 35 hours per week
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)
Closing date: 26 September 2021
Interview date: TBC (Interviews will be conducted through Zoom or Teams)
You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Dementia Advisor, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.
Ref: 102 716
We are looking for a dynamic Team Coordinator to provide administrative, financial, and business support to the Director of Impact and Evidence, and their team, to enable them to deliver on their objectives by providing seamless support and delivery. The successful candidate will:
- Understand the needs of the team, the context in which we operate, and focus on problem-solving and working with others to meet objectives.
- Help teams work effectively, maintain partnerships and relationships (internally and externally) and ensure value for money.
Please note that we are currently piloting hybrid working, allowing you to work up to 3 days at home. Our newly opened Leeds Hub is located in central Leeds (LS1 5SH).
The client requests no contact from agencies or media sales.
VoiceAbility are recruiting a full-time and part-time advocate to join our Bradford team. At VoiceAbility we want to deliver the best possible quality of support to people so they are heard, respected, safe and in control of their own lives. We achieve this by delivering a wide range of services, contracted by local authorities, health trusts and other voluntary and private sector organisations.
About the role:
Advocates support people who may be marginalised or vulnerable to speak up and be heard. Their work strengthens voices, supports human rights, and changes lives. Advocacy can be vital for people who cannot speak up for themselves, or people who feel they do not have the power to do so. Advocates work in the front line delivering positive outcomes for the people they support. Advocates will support and enable service users’ understanding of their options. Advocates empower individuals to communicate their views in decision making processes, supporting them to make challenges when necessary and asking pertinent questions on the person’s behalf where they are unable to do so for themselves. Our homebased advocates are required to travel across the area to fulfil their role.
Location: Home based with travel across Bradford
Hours: 1 x 35hpw (full-time) & 1 x 17.5hpw (part-time)
Contract Type: Permanent
Salary: £21,000 to £28,000 per annum pro-rata. Advocates start on the appropriate spine point for their advocacy qualifications with the potential to earn up to £28,000 subject to qualifications and performance.
Benefits: 28 days annual leave, rising to 30 after 5 years’ service, plus bank holidays; 5% employer pension & 3% employee contribution; Salary sacrifice pension scheme; Separate Life Assurance Cover; Staff discount scheme including supermarkets, fashion, restaurants, cinemas, holidays and much more; Discounted Gym Membership; Employee Assistance programme; Supportive working environment fostering a good work/life balance; Support with professional development.
Closing date for applications: Midday Friday 1 October 2021
Assessment/ test: Written assessment to be completed and returned on Wednesday 6 October 2021
Interviews: To be held online via Teams Wednesday 13 and Thursday 14 October 2021
About you:
• Be passionate about empowering and enabling individuals to have their wishes, feelings, beliefs, and needs taken into account when decisions are made about their care
• Demonstrate excellent verbal, listening and written communication skills
• Have the ability to engage with people with complex needs and communication difficulties
• Be experienced in influencing and working with health and social care professionals, legal services, care staff, family members etc.
• Be able to build good relationships with clients, health and social care professionals, legal professionals and carers
• Be able to identify and act appropriately where issues of safeguarding individuals arise
• Have strong IT skills to accurately record information in line with policy and current data standards
• Be experienced in working with marginalised and vulnerable adults and/or children
• Be able to research complex and sensitive issues independently, using case law, national policy and guidance for advocates to work for resolution of issues
• Be able to work to tight and changing deadlines
• Be able to work independently
• Be able to travel across Bradford and surrounding areas
Desirable skills or experience:
• Hold or be working towards Independent Advocacy Qualification.
• Knowledge and experience of the, Mental Health Act (1983, revised 2007).Care Act (2014) and Mental Capacity Act (2007),The Principles of Human Rights and Advocacy, and Deprivation of Liberty Safeguards.
You may have experience of the following: Advocacy, Vulnerable Adults, Social Work, Healthcare, Policy, Legislation, Support Work, Charity, Third Sector, Advice & Guidance.
NB If you don't already hold the Independent Advocacy Qualification, it is a requirement that you complete this within 12 months of commencing employment.
Although the role is home based you will spend a considerable amount of time at hospitals and other community locations enabling face to face advocacy.
How to Apply: To apply for this role, please complete the online application form using the criteria in the person specification and upload your CV detailing your full work history. NB CV's will not be used to short list.
Equality and Diversity Statement
VoiceAbility believes in fostering an inclusive workplace which welcomes, values, and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
Our mission is strengthening voice, supporting rights, changing lives
Our vision is of a society in... Read more
The client requests no contact from agencies or media sales.
Salary- £20,010 per annum
Hours- 35 + (5 hours paid lunch) Monday - Friday
One week 8.00am -16.00pm
Second week 10.00am-18.00pm
Location- Leeds
Nacro Bail Accommodation Support Service (BASS) is a national contract commissioned by the Ministry of Justice. BASS provides accommodation for those individuals who are being released from custody on their home detention curfew (HDC), from court on bail or offenders who are currently in the community but there has been a break down in the address and they are unable to continue to reside there.
Who we are looking for?
The role sits within the Referral Hub at our Leeds office. The Referral Hub is the initial point of contact for all BASS related enquiries. They are responsible for processing the referrals which are received from stakeholders, such as prison, probation and court and making a decision regarding an individuals suitability and placement for service. They work cross departmental with operational staff to deliver an end to end service from point of referral to induction. This role is working with referrers of prison HDC and Prison and Court Bailees to access eligibility and suitability for BASS accommodation through a robust risk assessment process.
Reports directly to National Referral Hub Manager but will have a Senior Referral Officer for day to day support
Duties and responsibilities include but are not limited to:-
-To take referral and general enquires and provide accurate information and advice
-To take referrals from referrers over the phone, via email and fax, or within referral institutes or other locations as directed by the management team: assess the suitability of the application within Nacro " approach to risk management" framework; use informed and defensible judgement on acceptance, declines and incomplete applications. Liaise appropriately with the Service Manager/Regional Manager on complex or high risk/support declines.
- To make timely decisions regarding the placement of service users in services working in conjunction with support colleagues and managers and in line with contractual polices
- To maintain accurate records at all times relating to enquires, referral applications, assessment, outcome and placement of every service users
Essential skills:
* Good IT Experience, ability to gather, verify and act upon information
* High accuracy in data input
* Interest in Criminal justice system, mental health, self harm drug use.
* A non judgemental approach to service users is crucial to the role
* Good Team player
Experience in working with offenders desirable but not essential.
.A DBS check will be required for this role
Please apply online
Are you looking to work for one of the nation's leading health Charities? Eden Brown is currently recruiting for an Events Fundraising Officer to join a busy events team to deliver end to end events.
As Events Fundraising Officer you will be involved in delivering the Charitie's flag ship events programme which includes event delivery, recruitment of volunteers and stewardship of supporters. You will also plan and organise mass participation events as well as work collaboratively with the rest of the fundraising team.
To be successful in this role you must have experience in event delivery and managing Mass participation events. Experience in doing risk assessments is essential. You will also be enthusiastic and a strong relationship builder. Excellent project management is key to this role.
This is a home-based role with some travel involved. Please note that there is a London weighting allowance of up to £3,600 if based within London.
This really is an exciting time to join a Charity who really do amazing things at the busiest time in their events calendar! Email [email protected] or [email protected] for more information.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer.
Eden Brown was one of the very first third sector recruiters in London and has been supporting candidates and clients in the charity and not for ... Read more
Job type - Full-time/Permanent
Salary - £21,010 (Inc £1,000 Unsocial Hours) per annum
Hours - 35 (plus 5 hours paid lunch break) - expectation to be part of a rolling Saturday on call rota
Location -Halifax
Expectation that travel throughout Yorkshire may be needed.
People coming out of prison and care leavers looking for somewhere to live often struggle through a system that puts significant barriers and obstacles in their way. At Nacro, we aim to change that. How? By offering them the advice, support and practical solutions that give them the very best chance at a second chance. That includes providing intensive and low-level supported housing to help them return to independent living. In 2018 alone, we housed 3,218 tenants in Nacro properties, and we're now strengthening our team to make an even bigger difference to vulnerable people across the UK.
Who are we looking for:
A Support Worker to provide housing related support to vulnerable individuals together with providing housing and property management with the aim of achieving a successful move-on and other measurable outcomes including supporting service users to achieve independence.
Duties and responsibilities include but are not limited to:
- Engage with actual and potential referral agencies including local authority central access point/gateway services, statutory and voluntary sector agencies in order to generate referrals for the service as required
.- Plan and deliver an effective support and safety plan with the service user referring to specialist agencies as required. The progressions/outcomes identified, delivered and service user contact should be recorded, monitored, reviewed and updated regularly and in line with contract requirements
.- Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
.- Empower and motivate service users to Identify and achieve desired outcomes. Actively engage with service users in decisions that affect them.
. - Maximise rent collection, ensuring successful housing and other welfare benefit claims are submitted and maintained, taking proactive action to minimise rent arrears in line with targets, monitoring the account and recording all actions and where necessary taking appropriate action when arrears arise in line with policy and procedure
.- Minimise void time by taking a pro-active approach to ensure properties are re-let as soon as possible in line with targets
Essential Criteria:
* Full driving license
* Access to own vehicle
* Willingness to travel as part of role within the Yorkshire area. Job role is to cover a caseload in Halifax, but cover for colleagues may be required during periods of sickness or annual leave.
* Availability to work on Saturday's - approximately 1 Saturday every 6 weeks.
* Successful candidate must have good ICT skills, including but not limited to; Microsoft Word, Excel and Outlook.
* Good organisation and time management skills.
Desirable criteria/qualifications:
* Qualifications in mental health, safeguarding, substance misuse, housing support.
* Experience working within the criminal justice system.
* Previous experience working within a mental health setting.
* Previous experience working in a supported housing environment
* Previous experience working in a supportive capacity, working one on one with vulnerable adults.
Please Apply online
· Closing: September 23, 2021
· Location: Leeds, Hull or Sheffield and home working
· Salary: £28,672
· Contract type: 35 hours per week Fixed Term until 30/09/2023
The Refugee Council is one of the leading organisations in the UK working with asylum seekers and refugees. Our operational teams based in various locations in England provide advice and assistance across a wide range of issues, including helping asylum seekers through the complexities of the asylum system, addressing issues of destitution and assisting refugees and asylum seekers to access key services including housing, welfare benefits, health, education and employment. Our teams work with relevant agencies including the Home Office, Refugee Community Organisations, Local Authorities, Legal Service Providers, Housing Providers, Health Institutions, Job Centre Plus and other mainstream service providers.
Purpose of the Job
The Refugee Council has a number of different projects and delivers a wide range of services to asylum seekers, refugees and new migrants in Yorkshire and Humber.
The aim of the HARP project is to empower asylum seekers and refugees to access the UK health system in an appropriate way and at the appropriate time. The delivery model for HARP is to place clients at the centre of their own health care and in the lead of their own support and advocacy. The HARP project supports them to better understand, care for and communicate their own health needs when talking to health professionals which indirectly raises the understanding and awareness of health professionals about the specific needs of this demographic.
The post holder will hold responsibility within the Refugee Council for the recruitment, training and line management of the HARP Project Co-ordinators; to work with Y&H regional management, the National Development Worker and Fundraising Team to develop the strategic direction of the Refugee Council services in relation to HARP. The Project Manager, in addition to the day-to-day management of the team, will also develop the training pathway and supervise volunteers in Wakefield. Volunteers are involved in all areas of service delivery, providing advice and support services to asylum seekers, refugees and migrants. Paid staff are required to work with and support the work of volunteers within the team. The Project Manager will also be responsible for leading on partnership working and take a lead on organising workshops and awareness raising training, stakeholder liaison, reporting, monitoring and evaluation.
The post holder will work 35 hours per week and will be based at the Refugee Council office in Sheffield, Hull or Leeds; however the post holder will be expected to travel frequently to Wakefield and across the Yorkshire and Humber region in particular making regular visits to Sheffield or Leeds, Barnsley, Rotherham and Hull where project delivery staff and volunteers are based. The Refugee Council operates during usual office hours, however some flexibility is essential, as the post holder may need to attend meetings, training and other events outside normal working hours and outside their area.
The Refugee Council enjoys an open and participative working environment that seeks to promote volunteering opportunities to a broad cross section of the community. Delivery of HARP’s core services are largely dependent upon volunteers and their ability to be supportive, professional and enterprising.
Main Duties and Responsibilities
- Developing and coordinating HARP service delivery ensuring the project maintains effective and efficient procedures and systems
- Line management of HARP project delivery staff and other associated duties such as recruitment, staff and volunteer development and training in liaison with HR
- Creating and maintaining good working relationships with a wide range of public and private sector organisations, and use such relationships and networks to promote the work of HARP and the project’s beneficiaries.
- Signposting asylum seekers and refugees to other services
- Facilitating HARP regional team meeting
- Supporting the development of local strategic partnerships ensuring that the needs of asylum seekers and refugees are considered and clearly identified within these local strategies
- Undertaking performance evaluation and producing reports/information relating to HARP as and when required by the Y&H Deputy Regional Services Manager, Senior Management Team and funders
- Assisting with regional fundraising for HARP activities and project extension
Additional Information
Health & Safety
The post holder is responsible for:
Cooperating with the Refugee Council in delivering all legal responsibilities in respect of your own and your colleagues, volunteers, clients and others health and safety whilst at work.
Becoming familiar with the Refugee Council’s Health & Safety Policy and procedures including evacuation procedures in the workplace.
Carrying out risk assessments of your own working environment.
Flexibility
In order to deliver services effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to the above. Such duties will, however, fall within the scope of the job, at the appropriate grade. The job description will be subject to periodic review with the post-holder to ensure it accurately reflects the duties of the job.
Equal Opportunities Statement
As part of its recruitment policy, the Refugee Council intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion, or is disadvantaged by any condition or requirement which is not demonstrably justifiable.
Flexible Working
This job is suitable for ‘occasional’ home working subject to prior authorisation.
This post is subject to a satisfactory Disclosure and Barring Service check. Repeat checks are conducted every two years.
* The position: Finance Manager
* The days: 5 days a week
* Flexible working: 2 days a week will be based at their offices
* The Salary: £37,000pa
* The Location: Huddersfield Area.
* Report to: Director of Finance & Resources
* Responsible of the Finance Team
Education / Qualifications
* Part Qualified Accountants with Charity Finance experience are welcome.
Essential Skills and experience
* Advanced Excel and Microsoft office skills, ability to do lookups, pivot tables and graphs.
* Experience of producing detailed departmental and consolidated management accounts, including analysis and commentary.
* Experience of working on accounting software such as Sage or Exchequer and understanding the principles around the use of accounting systems.
* Knowledge of Charities SORP FRS 102 and experience in preparing consolidated statutory accounts for a medium sized charity and trading company.
Main Duties and Key Responsibilities
* Manage the finance team, delegating duties and supporting development.
* Attend Leadership meetings to present finance updates and other organisational meetings as required.
* Provide an essential finance support service across the wider organisation through acting as a business partner to budget holders by developing and reporting on KPI's and measures, through an understanding of finance related systems (Exchequer, Excel, Till Systems, Donor Database etc.)
* Ensure efficient maintenance of the financial records of the charity and trading company.
* Ensure restricted and unrestricted funds are recorded accurately and restricted spend is monitored accordingly with relevant supporting paperwork e.g. trusts and grant income.
* Process monthly payroll journals and accruals within strict deadlines and reconcile all payroll control accounts with HMRC, SAGE payroll and Exchequer accounts system.
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Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.
We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.
This is a new role in the Wales Funded Services team, which is part of the Operations directorate at National Citizens Advice. The team are responsible for the operational design, implementation and delivery of core client facing services in Wales delivered by Citizens Advice.
In the role you’ll assist and support the team with the administration of our e-referral system, working closely with teams at National Citizens Advice and local Citizens Advice offices across Wales.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
Closing Date: 19th September 2021