Jobs in Leeds

Legacy Case Officer

Salary: £30,255 - £37,732 per annum
Location: Remote (with occasional travel to Downton, Salisbury, SP5 3RB and other UK locations as needed)
Hours: Full time, 35 hours per week
Contract: Permanent

We have an exciting opportunity for a Legacy Case Officer to join our Legacy team at Help for Heroes. You’ll be playing a vital role in our legacy fundraising, taking responsibility for a wide variety of legacy cases, and ensuring we receive funds to support veterans and their families to live well after service.

Please see below for more information on what just might be your future role.

About the Role

Legacies are key to our work at Help for Heroes. It is thanks to our generous supporters that we can continue providing practical help and hope to veterans and families across the UK. We wouldn’t be able to continue without them.

The Legacy Case Officer is key in ensuring we will receive these gifts. The role has responsibility for almost half of our legacy income, covering a significant number of non-contentious residuary, specific and life interest cases.

It involves a high degree of autonomy as you will help protect the charity’s income and reputation through sensitive case management, and acting within the limits delegated. You will be supported throughout by your colleagues and manager, with additional learning & development available.

This role is remote to ensure we can recruit the best candidate, but with an expectation to be able to travel occasionally to our Head Office  or London for meetings

About You

You have first-hand experience of dealing in legacy administration, capable of dealing with a variety of charitable gifts and matters. It is not essential to have knowledge of resolving contentious cases, but you are able to identify which may require additional support.

You will be experienced in Charity Legacy Administration with a ILM qualification (CiCLA or Diploma) or relevant experience from the charity or legal sector.

As an individual:

• You are confident and able to work autonomously
• You are empathetic and sensitive when helping bereaved families
• You have strong attention to detail
• You are great at prioritisation and time management
• And you are passionate about legacy fundraising

You are also willing and able to travel as required for meetings, training or other, including to Downton (SP5 3RB) or London, with occasional travel to other UK locations. You are welcome to ask for further information during the interview stage.

You are also comfortable staying away from home overnight on occasion, when required to support events or team activities.

About the Team

This role is a key part of the Legacy Management Team which sits within Legacy & In-Memory, and part of the wider Mass Fundraising Team. We’re a team with a variety of experience and knowledge, always welcoming those with new perspectives.

The team is values-driven, supportive and committed to best practice, learning and continuous improvement. Collaboration sits at the heart of how we work - both within the service and across the wider charity — to ensure we do the best for our beneficiaries.

In return we can offer you:

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
• 29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
• Opportunity to buy and sell up to 5 days annual leave per year.
• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
• 3 volunteer days per year to support the Help for Heroes community.
• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.

Closing date: 31st May 2026
Interview Process: First Interview (virtual), week commencing 15th JuneSecond Interview (in-person), 25th or 26th June

We reserve the right to close this vacancy early if we receive a high number of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

We are looking for an experienced Salesforce Administrator to expand capacity and play a key role in the next phase of our organisation-wide Salesforce rollout. Having successfully implemented Salesforce for donor management, we are now expanding the platform to support our international field operations. 

Working as part of our International Salesforce team, you will configure a brand‑new Salesforce NPC platform, integrate it with our existing NPSP donor system, and provide day‑to‑day support to users across 18 countries. You’ll be a Salesforce product champion - triaging support tickets, delivering configuration changes, supporting testing, and helping drive continuous improvement across the organisation. 

This is a highly collaborative role, working closely with our Salesforce Developer & Product Owner, Project Manager, and stakeholders around the world. Occasional travel to our London office and internationally may be required. 

About you 

You are a certified Salesforce Administrator with strong experience building and configuring Salesforce from scratch. You’re a confident communicator, an excellent problem solver, and comfortable supporting and training users in an international environment. Experience with NPSP and / or NPC is required. You must be a fluent English speaker with the right to work in one of the following countries: UK, Albania, Bosnia-Herzegovina, Bulgaria, Denmark, Germany, Moldova, Netherlands, Norway, Romania or Ukraine. 

About us 

Mission Without Borders is an international Christian organisation working with poor and marginalised families and children across Eastern Europe. We support communities through practical, emotional, and sustainable development initiatives - serving people regardless of religion or ethnic background. 

Rewards and benefits 

• Up to 30 days annual leave plus bank holidays 

• Pension scheme 

• Flexible working, with occasional travel 

Help develop a new international Salesforce platform, transforming the lives of families, children, and communities in Eastern Europe. Working with 18 countries, this is a real opportunity to make a difference. 

Programme Manager

We are seeking a compassionate and experienced Programme Manager to lead vital wellbeing and welfare services supporting people affected by cancer across Yorkshire.

Position: Programme Manager
Salary: £43,000 FTE (Actual salary £24,205)
Location: Bradford with hybrid working and travel across Yorkshire
Hours: Part time – 21 hours per week
Contract: Permanent
Closing Date: 8th June 2026,, 11:59pm

Interview: 17th June 2026

About the Role

This is an exciting leadership opportunity to join a values driven charity supporting people affected by cancer. As Programme Manager, you will be part of the Senior Leadership Team, leading Welfare Advice and Wellbeing services and helping shape the future direction of the organisation.

You will oversee day to day service delivery, ensuring services remain safe, effective and person centred while meeting funding and contractual requirements. The role combines operational management, team leadership, safeguarding oversight and partnership working.

Key responsibilities include:

• Leading and supporting Welfare Advice and Wellbeing teams
• Managing service quality, safeguarding, risk and complaints processes
• Monitoring performance, outcomes and reporting requirements
• Supporting staff development, wellbeing and positive team culture
• Managing service budgets and resources effectively
• Building relationships with funders, commissioners and partner organisations
• Supporting service development and funding opportunities
• Working closely with senior colleagues to improve services and support organisational growth

The role is mainly based in Bradford with hybrid working available. Some travel to Skipton and partner meetings will be required, alongside occasional evening or weekend work.

About You

You will be an experienced manager from the charity, community, advice or wellbeing sector, with a strong understanding of service delivery and people leadership.

To succeed in this role, you will ideally have:

• Experience leading small teams within community, advice or wellbeing services
• Strong safeguarding and risk management knowledge
• Experience improving services and managing performance
• Confidence managing staff performance, supervision and development
• Experience managing budgets and working with funding requirements
• Strong relationship building and stakeholder engagement skills
• Good IT and reporting skills
• A collaborative and supportive leadership style

Experience within welfare rights, health services or cancer support would be an advantage.

About the Organisation

This organisation provides practical and emotional support to people affected by cancer across Yorkshire. Their services help individuals improve wellbeing, access advice and feel supported through challenging times. The charity is committed to delivering compassionate, inclusive and accessible services while maintaining a supportive workplace culture for staff.

Other roles you may have experience of could include: Service Manager, Operations Manager, Wellbeing Manager, Advice Services Manager, Community Services Manager, Charity Operations Manager, Programme Lead, Service Delivery Manager, Cancer Support Services Manager, Voluntary Sector Manager.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Do have experience delivering high profile, high exposure events successfully? Would you like to lead the strategic delivery of our conferences and events, maximising engagement opportunities and ensuring those affected by dementia are considered and represented appropriately?

About the role
We are recruiting for a Senior Conferences and Events Manager to join on a full-time, 35 hours per week, maternity cover contract for 12 months. This is a home-based role, with monthly travel required for conferences, events and in-person stakeholder or team meetings.

As Senior Conference and Events Manager you will be responsible on the strategic delivery of an annual portfolio of conferences and events, which range from Society owned conferences and events, to external public and professional events and conferences. You will work to maximise engagement and influencing opportunities for our research and influencing stakeholders, including a national conference, research events and roundtables.

In this role you will oversee and line manage the Conferences and Events team, in addition to overseeing business and financial planning and monitoring. You will be responsible for budget management of the events programmes, including setting, managing, reporting on and reforecasting the team budget.

By working collaboratively with colleagues and key stakeholders you will ensure the voice of those affected by dementia is considered appropriately in the events we deliver and attend. You will plan the involvement of lived experience across all events, including co-producing all or parts of the conferences and events we deliver. In addition to this, you will build in meaningful equality, diversity and inclusion into our conferences and events programme, ensuring that our events are inclusive to all attendees, and representative of a diverse range of voices.

Interviews for this role have been provisionally scheduled to take place via MS Teams on Wednesday 10th June.

About you
Joining us, you’ll have experience of working at a senior level in an events role and experience managing budgets effectively and using project management skills to remain organised. You’ll also have experience of successful management in conference production, organising successful large-scale events and conferences – in person, hybrid and virtually.

Due to the nature of this role, you’ll need to have good interpersonal and communication skills and the experience required to manage, motivate and inspire staff and volunteers to create a high performing team. You’ll have experience of leading a team to achieve success, including developing and working to briefs, workload planning and managing a team to deliver high standards with agreed timeframes.

Crucially, you’ll have experience building relationships with senior stakeholders, third party event partners and agencies with the ability to influence and negotiate effectively.

What you’ll focus on:

- Delivering a portfolio of events for our research and influencing stakeholders, including a national conference, research events and roundtables.
- Supporting the creation of strategies for improving events activity and maximising opportunities.
- Managing the budget of the events programmes, including setting, managing, reporting on and reforecasting the team budget.
- Line managing the Conferences and Events team and temporary staff and volunteers as necessary.
- Ensuring the voice of those affected by dementia is considered appropriately in the events we deliver and attend. Planning the involvement of lived experience across all events, including co-producing all or parts of the conferences and events we deliver.
- Effectively evaluating all activity, measuring the impact of projects against set objectives and outcomes in line with our strategy, and ensuring continuous improvement.
- Working collaboratively with brand, marketing and communications colleagues to create robust communications plans for events that ensure the right promotion prior to, during and after events.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? We know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

The chosen candidate will ideally be based in Hertfordshire, and any travel expenses from within the county will be covered.

This is a fixed-term contract for 9 months, with a possible 3 month extension.

About Us

Healthwatch Hertfordshire are an independent champion for people who use health and social care services. Being a values-driven organisation with a national reputation for our research and engagement work, we are here to find out what matters to local people and help ensure their views shape the support they need.

Our purpose is to help make care better for people by improving how services are run now and in the future. We have an ambitious vision to ensure that health and social care work for everyone.

The Role:

We are looking for someone who enjoys talking to people, listening to their experiences, and turning those conversations into meaningful change.

You will gather evidence from Hertfordshire residents about their experiences of health and social care services, analyse the findings, and produce clear insight driven reports that drive service improvement through insightful recommendations, and partnership with decision makers.

The broader health and social care landscape is actively changing around us, and we need someone who can work flexibly, respond to changing needs, and stay confident and calm during change – making sure our values and duties to the public are successfully delivered.

Responsibilities

• Building relationships with local residents, including those from underserved and marginalised communities
• Running focus groups, surveys, and engagement events
• Engaging with senior stakeholders (internally, NHS, county council, voluntary sector)
• Managing research and engagement projects from start to finish
• Writing clear, practical reports and insights
• Presenting findings and recommendations

Essential Criteria

• You live in or near Hertfordshire and can travel regularly across the county
• You are confident and experienced communicating with the public, diverse communities, and senior leaders
• You have experience designing and delivering research questions, running focus groups, and crafting and analysing survey data
• You can write clear, engaging reports for health and care decision makers and the broader public, drawing recommendations from the insights

Skills and Experience

• Ability to scope, design, organise, deliver, and analyse insight from focus groups and online surveys
• Experience of engaging directly with members of the public to gather insights
• Talking to people from a wide range of communities
• Good organisation and project management skills
• Strong written and verbal communication
• Ability to work collaboratively and in a flexible and agile way

If you do not meet the entire criteria but believe you have preferential experience and transferable skills, we welcome you to apply.

To Apply

Please submit your CV and a tailored covering letter to Louis Eastwell of Hire Purpose, before 23:59 on Sunday 31st May 2026.

You are welcome to initially submit a CV prior to completing a covering letter.

Louis is exclusively managing this recruitment campaign and will be speaking with all longlisted candidates prior to a formal interview with Healthwatch Hertfordshire.

Application Guidance:

A tailored covering letter highlighting how you meet the essential requirements of the role, outlining your relevant experience, skills, attributes, and your motivation for applying and supporting Healthwatch Hertfordshire’s mission.

Hire Purpose champions inclusive recruitment.

We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion.

Hire Purpose is also proudly a B Corp certified business that has met B Lab UK’s high standards of social and environmental performance, transparency, and accountability.

Role Purpose

Special events play a vital role in engaging our supporters, inspiring their support, and raising vital income for Child Bereavement UK.

The Special Events Manager is responsible for planning, coordinating, and executing high-quality Special Events. You will work with colleagues from across the charity to develop programmes that will engage our audiences and communicate the impact we deliver as a charity.

The role will work closely with the Philanthropy team delivering high profile events that engage an inspire high net worth individuals across the country.

Main Responsibilities

Leadership

• To lead and inspire the Special Events Team fostering a collaborative and high culture that delivers against income and objectives 
• Provide clear and supportive leadership that motivates staff to achieve, develop and grow in their roles 
• Undertake quarterly reviews for all direct reports 

Special Events

• Support the Head of Philanthropy and Special Events to deliver the Special Events strategy
• Plan and lead on all Special Events ensuing all return a good ROI
• Lead on relationships with external suppliers including venues, caterers, AV suppliers, photographers etc
• Work with the Head of Philanthropy & Special Events to manage relationships with senior volunteers and supporters
• Developing comprehensive proposals and plans for every event detailing objectives, formats, timelines, risks, marketing/communications plans and evaluation plans
• Working closely with the Philanthropy team to create and liaise with special event committees
• Ensure the smooth running of the events in line with health and safety guidelines
• Prepare detailed event briefings, and evaluate the success and impact of the events
• Manage and monitor expenditure for the events, as agreed with the Head of Philanthropy and Special Events ensuring value for money and adherence to budget
• Oversee recruitment and support for all Event committees
• Ensuring all associated activities are compliant with charity law, regulatory requirements and best practice, including the Data Protection Act and GDPR
• Work with Marketing to promote events across all channels

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Person Specification

Essential

• Proven experience of running a wide range of high-quality events from conception to completion
• Leadership experience
• Strong event planning skills
• Demonstrable experience of delivering events within strict budgets and timescales
• Management of senior volunteers and stakeholders
• A thorough understanding of every stage of the events planning and delivery process
• Demonstrable problem solving ability and skills
• Budget management
• Able to work in fast-paced, deadline driven environment
• Ability to build constructive and collaborative relationships with all levels of internal and external stakeholders
• High level of interpersonal and communication skills
• Excellent attention to detail
• Knowledge of relevant charity law and codes of practice including data protection and GDPR

Desirable

• Experience in charity events
• Experience of using fundraising database(s), particularly Sales Force or another fundraising or CRM database

Recruitment Timetable

Application deadline: 2nd June 2026 at midnight

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Team: Community Fundraising & Retail

Location: Homebased with regular nationwide travel    

Work pattern: 35 hours per week 

Salary: Up to £75,884.23 per annum

Contract: Permanent   

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.  

Will you join us and make life better for cats?  

Responsibilities of our Associate Director of Community & Retail   

• This role leads the strategic development of Cats Protection’s community, events, retail and e-commerce functions, all of which are undergoing significant transformation. It is responsible for delivering the vision of maximising grassroots community engagement while improving retail profitability, customer experience and overall value. 

• The successful candidate will ensure these income-generating activities strengthen regional presence, align closely with service delivery teams and increase visibility in areas where the charity is less established. The role is accountable for realising both the financial and brand value of these activities, ensuring they work effectively together. 

• As a senior position within the Marketing and Income Generation (MIG) Leadership Team, the role works closely with the MIG Director and peers to drive high performance, collaboration and excellence across the directorate. It also leads and supports cross-directorate initiatives to improve impact, integration and organisational outcomes for Cats Protection. 

About the Community & Retail team:  

• We run a diverse portfolio of third party challenge events, mass participation events, a DIY fundraising programme and a sizeable community based income generation programme spanning both on and offline presence,

• We have a large network of versatile charity shops covering England, Wales and Scotland and a growing and diversifying ecommerce operation

What we’re looking for:

• Significant experience of the range of community fundraising disciplines and/or charity retail and trading 

• Experience of working as part of a senior leadership team and a thorough understanding of how to develop strong and effective collaboration with a range of stakeholders 

• Significant team management experience of large teams and ability to inspire and develop staff to achieve ambitious targets and overcome challenges 

• A tenacious, confident and capable leader, able to deliver ambitious targets and work effectively 

• Thorough understanding of strategy, planning, risk management and dependency planning 

• Appreciative of Cats Protection’s vision, mission and values 

What we can offer you:  

• range of health benefits  

• 26 days’ annual leave plus bank holidays, increasing with length of service  

• Salary Finance, which empowers you to take control of your financial wellbeing  

• and much more, which you can learn about   

Interested? Here’s how to apply:  

• Application closing date: 26th May 2026  

• Virtual interview date: 15th & 19th June 2026 

• Second stage in person interview (location TBC): 7th July 2026 

Please email  if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey  

About the role

As Spear expands its reach, we are looking for a Development Coach who will focus on two things: equipping young people facing barriers to employment with the confidence, mindset and skills to move into sustainable work, and developing the coaches around you to do the same.

To do this, you will work across Spear Centres throughout the UK - delivering coaching sessions directly with 16–24-year-olds as well as supporting and upskilling Spear Centre teams.

You’ll move between Centres depending on where support is needed. Your location will be taken into consideration in the planning.

Key information:

• Salary: from £27,000 - £32,000 (dependent on location)
• Contract: Part-time or Full-time, 12-14 month Fixed Term Contract, with the possibility of extension; Term time only contracts would be considered
• Location: We’re looking for multiple roles to cover the UK. We welcome applications from across the UK and will discuss which regions you'd be able to practically travel to during the interview process. Applicants happy to travel to centres in North-West or North-East of England, or both, are particularly encouraged
• Closing date: Friday 29th May (we interview on a rolling basis and will close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Demonstrable experience as a coach, or a background in youth work or teaching, and are keen to develop these skills further
• A heart for young people and releasing their potential, no matter what challenging circumstances they are facing
• Effective interpersonal skills and high emotional intelligence with a sense of humour and fun
• Exercises initiative, highly self-motivated, flexible and a forward planner
• Good administrative and organisational skills, and prioritises workload effectively
• Works well under pressure with the ability to exercise initiative

Join BookTrust, the UK’s largest children’s reading charity, and help change children’s lives through reading. For more than 100 years, we’ve been inspiring a love of books and reading, reaching millions of children every year, particularly those from low-income families and vulnerable backgrounds.

We are looking for a Senior Individual Giving Officer to deliver innovative, insight-led fundraising campaigns that grow supporter engagement and maximise income. Working as part of a supportive, ambitious and collaborative team, you’ll gain experience across the full Individual Giving programme while helping bring the joy and benefits of reading to children across the UK.

This is an exciting opportunity for a creative and data-driven fundraiser who enjoys managing campaigns end-to-end and is passionate about delivering an excellent supporter experience. You’ll help shape and deliver multi-channel campaigns, test new ideas and fundraising products, and use insight to drive performance and long-term supporter relationships.

The role can be based in either our London office in Farringdon or our Leeds head office, with a minimum of eight office days per month.

Fundraising at BookTrust

As a charity, fundraising is central to BookTrust’s mission, enabling us to bring our work to life and reach more children through a diverse portfolio of income generation, including mixed models of trading and philanthropy.

You will join a friendly, supportive, and ambitious fundraising team working together to generate sustainable income that supports our mission through the funding of programmes and projects and ensures excellent stewardship of our donors. As part of our new strategy, we aim to grow our income significantly over the next five years. With current annual income of £12.4m and a strong base of long-term committed funding, we are well positioned to expand our work. As we expand our work and reach more children and families, developing new income streams is a key organisational priority. The Individual Giving function within the Fundraising team, where this role sits, has been tasked with growing income to £2 million by 2030. We will do this by improving our supporter experience and engagement, employing a test-and-learn strategy across a range of campaigns and being data-led in everything that we do. 

Job Purpose

The Senior Individual Giving Officer plays a central role delivering the campaigns and plans that will achieve the Individual Giving programme income targets. The post holder, working closely with colleagues across BookTrust, will manage existing and test new Individual Giving campaigns and develop and test new fundraising products in order to generate income from new and existing supporters.

This is an exciting time to join BookTrust as we invest in growing our Individual Giving programme and develop new ways for supporters to help children discover the life-changing benefits of reading.

Key Responsibilities: 

Programmes and projects

• Manage acquisition and retention campaigns including testing new audiences and channels.
• Deliver effective supporter journeys to ensure the highest possible standards of donor experience. 
• End-to-end campaign management across the fundraising mix including legacies, mid value and in memory. 
• Support the testing and development of new community and events fundraising opportunities. 
• Work closely with and support the Individual Giving Lead to ensure all activity is delivered on time and to budget, contributing to annual income targets. 

 
Relationships

• Work collaboratively with colleagues across marketing, digital, comms and across the organisation. Work closely with Supporter Services and CRM colleagues to ensure best experience for our supporters
• Work effectively with external suppliers and agencies, maintaining strong working relationships. 

Budgeting, analysis and reporting

• Monitor and control income and expenditure against targets outlined in annual plans.
• Feed into quarterly forecasting and annual budget setting processes.
• Closely monitor campaign results, provide updates on performance and produce post-campaign analysis reports.
• Make recommendations to improve the performance of future campaigns based on evidence and data.
• Contribute to CRM development and update existing reporting mechanisms.

Other

• Keep up to date with innovation and changes in the sector and external environment.
• Undertake other duties as required that are commensurate with this role.

Leeds Mind promotes positive mental health and wellbeing and provides help and support to anyone who needs it in and around Leeds.  We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Leeds to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition. 

Our values of Being Open, Supportive, Brave, Connected, and Resourceful are pivotal to the work we do.

Belonging at Leeds Mind

Leeds Mind is committed to creating an inclusive environment – equity, diversity and inclusion are at the heart of everything that we do.

We are committed to ensuring that our colleagues, volunteers and people who access our services feel a sense of belonging at Leeds Mind that gives them the confidence to share their unique perspectives and experience.

By creating an inclusive environment that fosters belonging, we aspire to attract colleagues and volunteers who offer diversity of experience and thought. We believe this will ultimately improve the service we provide as well as the employee and volunteer experience.

To find out more about how we are developing this you can visit our website.

Our Service

Employment is a key part of mental health recovery. Our employment services are delivered in line with the IPS model, supporting people with mental health challenges to retain paid employment in line with their aspirations. IPS is delivered in close partnership with NHS mental health services, employers, commissioners and the wider system.

Due to receiving new funding we are excited to expand our WorkPlace Leeds service to develop our existing support in the community.

The Role

To provide an evidence-based IPS employment support service, delivered in a trauma‑informed, person‑centred and inclusive way, in line with Leeds Mind values and IPS fidelity standards.

You will be required to manage a caseload of clients who have experienced mental health difficulties and who are either unemployed or seeking to return to current employment following long term absence. You will be expected to deliver the IPS approach (according to the key principles of IPS). You will work with all relevant stakeholders, including employers, to support the client to gain and retain paid employment. 

We encourage all interested candidates to watch an introductory video which describes the impact of being an IPS Employment Specialist. You can find this link on the job advert attached.

Essential Skills and Experience:

· Experience of working directly with individuals who face complex barriers, using a person‑centred, strengths‑based and non‑judgemental approach.

· Able to manage a varied caseload, support people to find, return to or stay in work, and work towards agreed outcomes in a performance‑focused environment.

· Ability to build positive, trusting relationships with clients, employers and partner professionals, and communicate clearly, empathetically and professionally.

· Willing and able to proactively approach employers, promote inclusive employment, and support workplaces to understand mental health and reasonable adjustments.

· Able to prioritise workload, maintain accurate records using digital systems, work within safeguarding and GDPR requirements, and engage with supervision and feedback.

· Demonstrates a commitment to Leeds Mind values, inclusive and trauma‑informed practice, partnership working, and ongoing learning (including completing IPS training and competency assessment).

Hours – 37 hours per week (we are unable to offer part time hours unfortunately but may be able to accommodate flexible working)

Selection process will include a telephone screening and assessment centre.

Location: The role is predominantly community-based but you will also attend meetings at Clarence House, Clarence Road, LS18 4LB.

Successful candidates will be required to undertake a right to work in the UK check as well as an enhanced DBS check.  At Leeds Mind, we've made significant progress in Equity, Diversity, Inclusion, and Belonging in recent years, resulting in a genuinely diverse team. We are committed to maintaining strong representation in our workforce and always encourage applications from LGBTQIA+, culturally diverse, neurodivergent, and disabled individuals.   

Reg charity number: 1007625

Full Time | Fixed Term (to end of 2026) | c.£64,000 per annum plus benefits | Location: Remote

We’re a dedicated, inspiring and forward-thinking healthcare charity. Our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals, supporting services to help our beneficiaries and driving research. 

We’re also proud to have a committed, highly engaged workforce, as shown by our employee engagement rating, and we want to attract the brightest and the best to help us beat this condition and change society for the better. 

This role requires a senior marketing leader with strong team management, brand experience, excellent planning and stakeholder management skills, and the ability to balance strategic thinking with practical delivery. 

The post holder will work closely across Fundraising and Services, Influencing & Innovation to ensure marketing supports organisational priorities spanning audience growth, public engagement, service impact, influencing and income generation.

A key focus of the role will be ensuring that activity is integrated, audience-led and aligned to organisational priorities.
 
• Do you have significant experience in senior marketing leadership within a charity, health, public sector or purpose- led organisation?
• Are you collaborative, pragmatic and solution-focused in your approach?
• Do you have the ability to balance strategic thinking with hands-on delivery?
 
If this is you, and you’re looking to join a fantastic organisation and team where you can really make a difference, we’d love to hear from you.  
 
Location - In this role, you would benefit from fully remote working with occasional travel to London/Bath.
 
How to apply
 
To apply, applicants should provide a comprehensive CV, including details of relevant experience and achievements. This should be supplemented by a supporting statement in a cover letter, demonstrating how your skills and experience meet the person specification.
 
We particularly welcome qualified applicants from the global majority, as they are under-represented in the team.
 
Want to know more? For more details on this exciting role, please download the job description. The closing date is Tuesday 26th May at 9am. Online, first stage interviews may be held later in the week. Please note we may close early if we receive a high volume of suitable applicants, so early applications are encouraged.
 
REF-228 598

If you’re passionate about safer communities and want a role where your work has a direct and lasting impact, this could be the perfect opportunity. As Crimestoppers’ Regional Manager for the South of England (Devon & Cornwall, Avon & Somerset), you’ll play a pivotal part in helping protect the public, empowering local people, and supporting the agencies working to prevent and solve crime.

We’re looking for an enthusiastic and motivated Regional Manager to represent Crimestoppers across the area. You’ll work closely with law enforcement and community partners to design and deliver meaningful crime‑prevention campaigns, while also coordinating cross‑border and national initiatives with organisations such as ROCUs and the NCA. You’ll empower local volunteer committees to thrive, act as a spokespeople for Crimestoppers in local and regional media, and drive funding opportunities that help expand our impact.

This role variety, and the chance to genuinely make a difference. We’re seeking someone with strong project and budget management skills, confidence under pressure, and the ability to build strategic relationships. Experience in or significant knowledge of the voluntary sector, media campaigning, or policing practice would be an advantage. If you’re committed to community safety and excited by the challenge of influencing real change, we’d love to hear from you.

This role will support the development and delivery of our services and resources for young people born with a cleft lip and/or palate. Working closely with the Engagement & Services team to help us achieve our mission. 

The Youth Engagement Coordinator will sit within the Engagement & Services Team. They will join a friendly and supportive team of seven colleagues who, together, are responsible for the delivery of CLAPA’s adult, family, children and young people and involvement services. The post holder will develop and deliver services for eight- to seventeen-year-olds, which will enable the young cleft community to connect, share experiences and access guidance and emotional support. Shaping what support looks like, creating positive impact and strengthening reach, this new role for CLAPA will make a real difference to the lives of children and young people born with a cleft.

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

Head of Customer Experience and Service Innovation

At CAP, we celebrate diversity and strive to build an inclusive workforce that reflects the diverse communities we serve. We warmly welcome applications from individuals of all backgrounds. We particularly encourage applications from Global Majority/UK Minority Ethnic candidates, as these groups are currently underrepresented within our wider workforce. We are committed to creating an environment where every individual can thrive and feel they belong.

Everything we do is rooted in our values. First and foremost, we are Christ-centred. The work that we do is guided by faith and the belief that everyone deserves to be treated with dignity and God’s love. 

We are bold in fearlessly putting that faith into action to help others and challenge injustice, while also seeking to be compassionate in the way that we want to understand others and offer them meaningful care. We are collaborative in our approach, making time to learn from others and work together to take on UK poverty. And finally, we prioritise being joyful in the face of challenges, because our faith gives us confidence that change is truly possible.

Context:

Our vision at CAP is to see Transformed Lives, Thriving Churches, and an End to UK Poverty. Our core purpose is to inspire and equip churches across the UK to help people out of debt and poverty, and see them become followers of Jesus.

CAP is the catalyst to a church-based movement against poverty, partnering with churches across the 4 nations of the UK. Our products and services equip and inspire nearly 3000 local CAP workers and volunteers in their mission to come alongside those that are in financial crisis or vulnerability to bring practical help and the good news of Jesus.. CAP stands with the local church in its mission to its community.  Currently these products include Debt Help, Job Clubs, Life Skills and Money Coaching and it is the development of these offerings that form the core focus of the role.

These service lines have been built at different times by different people and sit quite separately. Today we have a clear view of our target client, a new set of models for how we partner with churches and so we want to architect now are the customer journeys and experiences that draw these threads together. 

Purpose:

This role of Head of Customer Experience (CX) and Service Innovation reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement’s ecosystem. This role will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. The role is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale.

Passion:

This team is driven by a shared passion to eradicate UK poverty by equipping churches with flexible and innovative tools and resources. You will be a champion for customer experience excellence across the organisation, directly contributing to the transformation of lives and the delivery of hope.

Role:

Accountabilities:

Team and Capability Development

• Capability Leadership: Recruit, manage, and mentor a high-performing, multi-disciplinary team, fostering a collaborative and mission-driven culture.

• Maturity of Practice: Define and establish best-in-class methodologies and quality standards for CX, service blueprinting, user research, and rapid prototyping across the Agility team, ensuring all practices align with the FCA/Safeguarding regulatory requirements.

• Talent and Culture: Actively drive professional development and manage skill gaps within the CX/Innovation function, creating pathways for internal growth and advocating for the retention of key talent.

• Cross-Functional Embedding: Work with peer Heads to embed CX and product thinking principles throughout the movement, supporting other teams to adopt a user-centric, iterative mindset.

Modular Service Architecture (Design to Grow)

• Innovation: Deconstruct complex services into modular components. Ensure the foundation is robust and regulated (FCA/Safeguarding), while allowing churches to adapt services to their unique community context.

• Movement-Led CX: Focus on Partner Effort.  Designing digital and physical journeys that make it significantly easier for a church to join, launch, and sustain a CAP ministry.

• Movement-Focused Impact: Simplifying the technology stack church partners are wrestling with.  Evolving CAP’s digital infrastructure from a fragmented set of tools, towards an integrated Mission Suite.

• Productisation of Onboarding: Partner with the wider movement to turn the onboarding process into a high-quality product that inspires and equips without lag and reduces pain points.

Decentralised Content & Knowledge Strategy

• Community Drive Content Strategy: Shift content from centralised, high-production manuals to a dynamic, community-curated Knowledge Commons.

• Modular Learning: Ensure all training and coaching materials are bite-sized, searchable, and easily swappable, reflecting the diverse voices of the UK-wide movement.

Impact-Led Design

• Embedded Insight: Work with the Head of Impact to bake measurement frameworks into service design. Ensure that impact data is a real-time byproduct of the service, not an additional task for the church.

• Data Completeness at Source: Work with the Head of Impact to increase the percentage of impact data points (as defined by the the impact framework) captured automatically during the natural flow of service delivery (reducing the need for manual surveys or back-office data entry).

• Enabling the Impact Community of Practice: Work with the Head of Impact to ensure Insight and Evidence content is accurately and efficiently captured through good design.

• Closing the Feedback Loop: Translating voices across Client, Church and Supporter.  Working with insights from across the movement into immediate improvements.

Senior Leadership Team Contributions:

• Be a key member of the Agility and organisation leadership team, demonstrating and living out CAP’s values.

• Provide strategic counsel to the Chief Agility Officer and Executive Leadership Team on product-related matters.

• Represent CAP at industry events and conferences, establishing the organisation as a thought leader in the social impact space.

• Lead cross-functional initiatives to drive organisational change and improve overall operational efficiency.

• Play an active role as a member of the team in:

  • Platform Democratisation: Advocate for low-code/no-code solutions that move configuration closer to the business teams, reducing technical bottlenecks and increasing the speed of test and learn.

  • Agile Culture Lead: Coaching the wider movement in iterative mindsets, helping teams move from Risk-Aversion to Risk-Awareness.

  • Governance: Be an active participant in governance processes, complying with the technical guardrails as defined and championing best practice.

Measurable Outputs:

• Team Capability Index: Achieve an agreed-upon score on the internal capability maturity assessment for the CX/Innovation function

• Partner Effort Score (PES): A specific metric measuring "How easy was it to launch your latest CAP service?" (Target: Year-on-year reduction in perceived effort).

• Modular Component Adoption: The percentage of church partners using at least one component (e.g. a centre created idea) alongside traditional CAP created products and services.

• Partner Retention Rate: Reduction of the number of centres who leave due to system/process frustration

• Partner Created Content Usage Ratio: Track an increase in the percentage of church-contributed content that is verified and adopted by other churches in the movement.

• Onboarding Automation: The percentage of the Church Partner Journey that is self-service vs. requiring manual intervention from the Church and Client Support team.

• Meantime to innovation: Reducing the time it takes from idea to implementation.

• Innovation Roadmap: Developing an inspiring and impact focused roadmap with detailed business cases and projected impact targets, ready for philanthropic engagement

• Team Engagement/Retention: Maintain an average team engagement score above the organisational target and meet specific goals for voluntary staff turnover within the immediate team.

Culture:

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

• Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Other responsibilities include:

• Being willing to pray with staff and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.

• Attending annual CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Person:

Education:

• Degree level or equivalent vocational training.

Strengths / Working Genius:

• Whilst not mandatory, these are the types of Strengths or Working Genius profiles we feel are best suited to this role:

• Strategic Arranger

• Invention, Discernment

Experience:

Essential

• Proven experience (5+ years) in a leadership role with multi-disciplinary teams, with at least 3 years of managing managers and defining organisational strategy. 

• Experience of working in regulated industries.

• Experience of working with modular design.

• Track record of developing and executing successful service architecture and design.

• Experience managing budgets and forecasting return on investment.

• Expert knowledge and demonstrable experience of applying Agile/Lean principles, product methodologies, and working with service blueprints in a transformation environment.

Desirable

• Experience of working with Theory of Change.

• Experience working with non-profit organisations, churches, or in a church based social action context.

• Experience of CAP Products and Services or experience within the church-based movement with good knowledge of operations and client base.

Skills/Abilities:

• Systems thinking, with the ability to use data to inform decisions and measure impact.

• Ability to speak the language of UX, Data and Tech.

• Excellent communication skills.

• Experience of inspiring and listening in a movement culture.

• Proven ability to lead and develop high-performing teams.

• Ability to navigate complex regulatory environments.

• High emotional intelligence and ability to understand the human factors involved in the role.

Christian Commitment:

• The candidate must be able to verbally assent to and practically demonstrate Christians Against Poverty’s Statement of Faith and Core Values.

• The candidate must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

• All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

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