Department: Data and Impact

Hours per week: 36.15

Interview date: TBC

Contract Duration: 6 months

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

At Citizens Advice, we have big ambitions to help more clients in more ways to find a way forward. You can read about our 3 year strategic framework launched this year, the Future of Advice, here. To achieve this strategic vision, we need to transform the way we work.  A central function of the national Citizens Advice organisation is to support the network of 272 local Citizens Advice across England and Wales. Our support covers a wide range of functions and includes operational and governance support, advice content, IT infrastructure, client management systems, quality assurance, and training.

As a delivery manager at Citizens Advice, you’ll enable agile project and product teams to focus on the right priorities, work together effectively and deliver user-centred products and services that meet user needs and business priorities. 

You will work with the Better Business Data team to develop new products including:

• Ongoing support of a pilot service search tool used by the network
• Working in partnership with an external developer to build a new version of the service search tool for use by the whole network
• Supporting a piece of strategic discovery aimed at identifying the appropriate platform for Citizens Advice’s future network relationship management efforts.

You’ll ensure a high team standard is set, expectations are managed and identify and remove issues, blockers and risks to delivery and build the capability of your team to work effectively in an agile way, through coaching, contributing to a culture of learning and transparency, encouraging and enabling self-organisation.

You’ll have excellent facilitation skills, be able to foster a feeling of safety and employ self-awareness, self-management and neutrality as needed, as well as designing and running meetings with clear purpose, using a mix of activities, tools and techniques to achieve desired outcomes.

You’ll be action orientated, with sound judgement in identifying issues and putting forward solutions and adept at drawing together insights from data, research and other sources to help inform decision-making and make recommendations.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

An exciting opportunity has arisen to join the UK's leading cancer research charity based in Yorkshire. The charity is a leading funder of cancer research in the region and has a track record of supporting ground-breaking projects and clinical trials to help prevent cancer and increase survival.

Yorkshire Cancer Research is entering a very exciting period in its development. The charity has been connected with the people of Yorkshire for over 90 years during which time it has established a sound financial base. Following the commitment in 2015 to invest at least £100m in cancer research and service by 2025 the cancer and cancer-prevention services work has already led to the creation of several pilot and larger scale programmes and they now require talented and motived people to expand and develop this vital work further.

Yorkshire Cancer Research - Head Of Services -Cancer and Cancer Prevention X2

Location: Grove Park Court, Harrogate. HG1 4DP.Travel across Yorkshire will be required.

Salary: £50K + Benefits

Contract: Permanent or 6 months FTC

The charity is looking for two exceptional individuals to develop, deliver and manage a portfolio of evidence-based cancer and cancer-prevention services. The post holders will be vital in ensuring the charity meets its ambitious KPI targets that will lead to achieving the goal of saving an extra 2,000 lives a year in Yorkshire by 2025.

These are exciting, and continually developing roles for the charity working in partnership with local authorities, Clinical Commissioning Groups, NHS Trusts, community, and voluntary organisations and most importantly with patients and service users.

To be considered for this position you will have an excellent track record of management and leadership experience at senior manager/team leader level in a relevant environment. You will need to present and show experience of developing and maintaining strong relationships.

You must have experience of implementing, managing, and evaluating a strategic portfolio of health services. It would be ideal for the postholder to have knowledge and understanding of cancer services and public.

Closing date for applications: Midnight on Thursday 25 th June 2020

If you would like to receive a more information for this role, with details on how to apply, please contact Shweta Prabhakar:

Shweta Prabhakar: [email protected] | 020 7820 7320

£19,847 - £23,350p/a – (please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual)

35 hours p/w - Fixed Term Contract until 31 August 2022 

St Giles Office in Leeds with regular travel to HMP New Hall and HMP Wealstun.

Ref code: CFY-202

About St Giles and the Children & Families Service

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, and addictions, hold the key to positive change in others. 

Without the right support, families can become trapped in a cycle of homelessness, crime, unemployment and poverty that is passed on from generation to generation. St Giles solution to this stark reality is our Children & Families Service. The C&F team offer an intensive and holistic approach and our caseworkers help to unlock chaotic families’ potential, and empowering them to raise themselves out of poverty. 

About this key role

As a Caseworker, you will supervise and work in conjunction with volunteer Peer Advisors to provide support to prisoners and their families annually, who are based in Leeds Bradford or Wakefield.

A ‘whole family’ approach involves working with the family to assess risk, ensuring all family members feel safe and also mentoring young people. You will be offering holistic support to enable the family to achieve their potential and raise aspirations. 

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing our clients to apply for this role. 

What we are looking for:

• Personal experience of the Criminal Justice System 

• A requirement to successfully get through vetting

• Experience of working with socially excluded children, young people and adults

• Experience of providing advice and guidance and/or mentoring to young people

• Mentoring Level 3 qualification (or be willing to work towards this). 

• Ability to demonstrate knowledge and awareness of the issues faced by our client group, in particular barriers faced by people with lived in experience.

In return, you can expect a competitive salary, generous leave allowance, staff pension, access to clinical supervision flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.

Closing date: 11pm, 3rd August 2020.

Interviews: 11th August 2020 (interviews will be held via video)

Do you want to work in a role where you are supporting individuals to achieve their goals, enabling them to lead a happy and fulfilling life?

Apply to join our excellent person centred staff team who currently support individuals with learning disabilities and complex health needs based primarily in shared tenancies within the Calderdale area. Our aim is to enable individuals to enjoy a high quality of life and to be active in their community. You will be supporting our service users to carry out daily living tasks around their accommodation and experience a wide range of activities such as swimming and day trips.

We are keen to expand our dedicated team; we pride ourselves on being diverse, positive, and hardworking, qualities that the ideal candidate will have. You will be able to use your own initiative, as well as work effectively within a team. You will work in a person centred way, putting the individuals you support at the heart of the care you deliver.

Ideally, you will have prior experience of providing care and support to people with complex needs. However, this is not essential as we can offer full training for people who have strong person centred values and are passionate about making a difference.

As this is a 24 hour supported living service, you will be required to work shifts flexibly on a rota. We can offer you both full and part time roles and Health and Social Care Diplomas.

IT & systems manager is Leeds based,  £28k and 32k, 

IT & Systems Manager

Mermaids is currently growing and needs to ensure that all aspects of the charity are maintained and remain secure. We are looking for an experienced and motivated IT and Systems Manager who will be responsible for overseeing and ensuring that computing systems, databases, and equipment are operating effectively and efficiently, and that systems continue to be fully secure and GDPR complaint.

To be successful in this position you will demonstrate a detailed knowledge of the industry’s best practices and evidence a professional track record of effective technical and operational management, information analysis, and a thorough understanding of computer hardware and software systems. The candidate should have a firm understanding of monitoring techniques to ensure tracking and reporting to agreed SLAs, they should have experience of crisis and change management and have in depth knowledge in security best practices.

The ideal candidate will have impeccable communication skills and be used to dealing with all levels of the organisation as well as third party vendors. They will benefit from a sensitive understanding of transgender issues. They will have an industrious work ethic and the ability to react quickly and professionally to complex and pressured situations.

We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ community.

We promote and value diversity in the workplace and welcome diverse applicants. We are committed to applying our equal opportunities policy at all stages of recruitment and selection. Shortlisting, interviewing and selection will always be carried out without regard to disability, sex or sexual orientation, gender reassignment, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or belief, age, or pregnancy or maternity. We believe that QTPOC trans people are disproportionality under-represented and we encourage applications from them.

Send your CV , accompanied by a maximum 500 word covering letter outlining what you would bring to the charity and what your personal experience will offer Mermaids as a charity. Please include hyperlinks in the letter to relevant material and add all social media accounts to the body of the email. Applications not in the specified format or submitted past the deadline may not be considered. Any social media or online activity which is not declared during the interview process and which comes to light on the commencement of employment in this role may result in dismissal under the terms of the contract.

We are looking for a talented, passionate and experienced Behavioural Insights Consultant to lead the strategic development of behaviour change marketing interventions, ensuring they are guided by the latest theory and research evidence to create positive, demonstrable impact for our clients and communities.

Magpie is a cause–led marketing agency, placing behaviour change at the heart of what we do. Our purpose is to help create healthier and happier communities; one person, one campaign at a time. We call this The Great Campaign.

Inspirers, motivators, strategic thinkers, creative activists, communicators, collaborators, socially engaged, ethical, problem solvers, proactive, tenacious, experts.

We are driven by purpose and have a plan. Positive energy and social good emits from within and is felt across the team. We work as one, to succeed together and to respect the expertise each of us brings. We step up and keep going until the job is done, whatever it takes. This is what our clients and communities deserve.

This exciting new opportunity will strengthen our passionate team and ensure we continue to offer leading-edge behaviour change marketing interventions driven by academic insight. This matters now more than ever.

We are looking for a strong leader with a solid background in one of the following: Applied health research, behavioural psychology; behaviour change; social marketing.

Role Description

Lead all insight work, with hands-on project management from initial proposal and scoping through to intervention and evaluation.

Act as a thought leader with a proven track record in the field of behavioural science and complex interventions. Always abreast of current affairs, leading and joining conversations as a representative of Magpie and our clients.

Provide proactive, intelligent, and diligent consultation to clients, guiding them with your expertise.

Ensure the team are utilising the latest methods of insight collection and interpretation through delivery of regular training and guidance.

Apply underpinning psychological theory to new strategies, and develop these into a defined programme of work to deliver exceptional impact for our clients.

Manage and take complete responsibility for budgets, including setting budgets, budget management and regular and timely budget reporting.

Oversee all aspects of quantitative research including survey design, analysis and evaluation.

Head up qualitative research, leading focus groups, workshops and co-creation sessions garnering insight for campaigns.

Interpret and write academic reports and use knowledge to develop robust strategies.

Brief and write content for a range of material for the intervention as required, utilising external partners expertise and input as necessary.

Proofread content for all intervention materials ensuring accuracy of all materials and providing formal sign off with the client. Be accountable for the accuracy and quality of your own work and all insight that has Magpie’s name on it.

Get hands on with intervention delivery as and when required, including writing content for social media and newsletters, or promoting events and activities across networks.

Ensure that all communications adhere to brand and identity guidelines across all campaign communication channels.

Develop and cultivate relationships with a range of stakeholders to ensure maximum engagement and impact for every campaign.

Prepare and deliver presentations at a range of informal and formal meetings and events to varied audiences (ranging from small local community groups to large delegations of senior influencers).

Recognise and nurture future opportunities within the networks and communities you are working with as part of our Great Campaign approach.

Connect and keep in touch with communities and networks to constantly adapt live interventions to create maximum impact, within budget.

Establish key measures and monitor results, producing regular progress reports (e.g. weekly, fortnightly or monthly), making recommendations for alterations to tactics to optimise the impact of each intervention.

Respond to, and challenge, client feedback in a timely and empathetic manner, clearly communicating thoughts and next steps to clients and internal colleagues.

Work with impact and commerciality at the core to achieve sales targets, making the most of every opportunity with existing and potential clients to attract and win fulfilling new business for Magpie.

Manage, motivate and support other staff, to ensure our campaigns create positive impact.

Read more in our recruitment pack available below, which also includes contact details to arrange an informal chat about the role should you wish to find out more. 

Magpie is committed to promoting a diverse and inclusive environment and is proud to be an equal opportunities employer - a place where we can ALL be ourselves and succeed on merit.

We are looking for a full time History Tutor and a part time Science Tutor to join our amazing team at Brian Jackson College.

At Brian Jackson college we support young people with Social, emotional and mental health providing an alternative and  inclusive approach  toeducation.Working in small groups you will provide appropriate lessons that are engaging and creative to support the progress of all our students.

Potential candidates must have an interest in working within a charity sector that supports dissafected and disadvantaged young people.

If you are interested in joining our team please email for more information including the job descritption.

Department: People

Contract Duration: 6 months

We are looking for 2 People advisors. 

Are you a People Advisor looking for a new challenge with proven experience of advising on Employee Relations matters? Do you love being busy, with no day being the same? Are you great at assessing risk and building relationships with your stakeholders? 

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

In this role you will need to be able to independently and in line with legislation, internal policies and organisational approach advise managers on all matters relating to sickness, capability, conduct and grievance and risk and therefore experience of giving advice on these issues is essential. You will become part of a small team of People Advisors, and there will be many opportunities for sharing knowledge and best practice. Complex and high risk ER cases will be escalated to relevant Business Partners. There may be a requirement and opportunity to get involved in other people related matters, such as payroll, recruitment, production of MI information, and potential to support other project work within the organisation.

Please note, in the event of a high number of applications, we reserve the right to close the application early.

The purpose of the Cost Accountant is to create and provide a costing framework for the organisation, to drive out fully absorbed costs for each of our services and products. This will involve working collaboratively with all departments, to establish the best approach to cost allocation and overhead apportionment. The results should enable stakeholders to make informed decisions, and provide full transparency and accountability for the stewardship of our resources. This framework will need to be flexible, adaptable and easy to maintain for our growing organisational needs.

Victim Support is looking for a Volunteer Manager to join the team based in Bradford and Calderdale.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of this role is to recruit, manage and develop a team of volunteers to carry out specific duties, mainly providing support to victims of crime, but also other duties such as fundraising, community engagement and administration.

You will work closely with other members of the service delivery team, to ensure that victims of crime have the best support possible.

Please see Job Description for further details.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks along with Police Vetting will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the essential criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.