Jobs in lewisham
About the Role
Join MAP and help deliver exceptional care for our supporters.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. We deliver life-saving medical care and strengthen health systems for those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Lebanon. We’re looking for an experienced and motivated Supporter Care Manager to lead our Supporter Care team. You’ll oversee our supporter care operations, ensuring every donor, fundraiser, and campaigner receives outstanding, empathetic service. You’ll also champion the voice of our supporters across MAP, ensuring their experiences shape our work.
What you’ll do:
- Lead and inspire our Supporter Care team (3 direct reports), fostering a supportive, high-performing environment.
- Oversee income and data processing, enquiry handling, and complaint management.
- Drive continuous improvements in systems, processes, and supporter experience.
- Monitor KPIs, report on performance, and implement service enhancements.
- Ensure compliance with GDPR, the Fundraising Code, and other relevant regulations.
- Collaborate with teams across MAP to deliver supporter-focused solutions.
About You
What we’re looking for:
- Proven experience leadership in a customer or supporter care function, ideally in a charity setting.
- Strong people management skills, with the ability to coach, motivate, and develop teams.
- Excellent communication skills and a genuine passion for delivering exceptional supporter experiences.
- Experience improving processes and meeting/exceeding service level agreements.
- Good understanding of compliance in a supporter care context (GDPR, the Fundraising Code, Direct Debits, Gift Aid).
- CRM experience (Microsoft Dynamics desirable).
Why work with us?
At MAP, you’ll join a locally-led, values-driven organisation making a tangible difference for the health and dignity of Palestinians. We offer a supportive team culture, opportunities for development, and the chance to play a key role in strengthening relationships with tens of thousands of people committed to our mission.
KEY RESPONSIBILITIES
Supporter Experience and Relationship Management
- Lead MAP’s Supporter Care team to deliver a high-quality, empathetic and efficient
service that underpins all income generating and engagement activities.
- Ensure consistent, engaging and supporter-centric communications across all channels
(written, verbal and digital), supporting the team to continually improve interactions with
supporters.
- Be responsible for translating complex organisational and campaign information into
clear and actionable briefs, messaging, scripts and training resources for the team.
- Be an internal advocate for MAP’s supporters, ensuring their voices and experiences are
heard across MAP’s teams.
Team Leadership and Development
- Inspire, coach and develop the Supporter Care team – creating a psychologically safe
environment where the team can do their best work, learn and collaborate.
- Line manage the Supporter Care and Database Assistants – set clear objectives and
provide ongoing feedback, ensuring professional growth, satisfaction in their roles and
supporting their wellbeing.
- Proactively manage workloads, resources, and wellbeing within the team to deliver highquality service across varying activity and enquiry levels.
- Support the team in handling complex enquiries and complaints, leading by example in
delivering exceptional supporter care and acting as the first point of escalation.
Processes, reporting and systems improvement
- Be responsible for the delivery and continuous improvement of supporter care
operations, ensuring KPIs and SLAs are met and ensuring that MAP has great
interactions with every supporter who emails, calls or writes to us.
- Regularly review, monitor and report on KPIs, including the speed and quality of
interactions. Identify trends, opportunities and risks and be responsible for
implementing timely and appropriate adjustments where necessary.
- Be responsible for submitting complaint and feedback reports and information for
quarterly reporting to the SMT and board.
- Presenting quarterly reports more widely across MAP and proactively share feedback,
complaints and compliments with relevant colleagues.
- Adopt a culture of continuous improvement, leading and supporting the team to
develop processes to better meet SLAs and supporter needs.
- Maintain a working knowledge of MAP’s CRM (Microsoft Dynamics) and be able to
troubleshoot non-technical issues and provide a high level of support and training to the team. Cross-organisational collaboration
- Work collaboratively to develop and deliver the supporter care programme, ensuring it is
relevant, supporter-led and inspiring – with a key focus on deepening engagement with the cause, providing ease of interaction and supporter complaint management.
- Build strong working relationships with key stakeholders to deliver cross-organisational objectives and supporter-focused solutions within agreed timelines.
- Collaborate on the development of FAQs and supporter messaging, highlighting supporter queries and concerns and collaborating with colleagues to develop appropriate and accurate responses.
- Manage relationships with relevant external stakeholders including MAPs fulfilment house, donation platform provider
Compliance and risk management
- Ensure MAP’s supporter care activities, and those of third-party suppliers, fully comply with relevant legislation and standards, including GDPR/ Data Protection, PECR, PCIDSS, Gift Aid and Fundraising Codes of Practice and Direct Debit Regulations.
- Act as MAP’s operational lead for compliance in supporter care, keeping up to date with regulatory developments, sector initiatives and best practice.
- Be responsible for MAPs adherence to BACs guidelines including paperless Direct Debits.
- Maintain robust processes for risk identification and escalation, safeguarding MAP’s reputation and supporter trust.
General responsibilities
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Stay up to date with fundraising and customer/supporter services approaches, techniques and best practice.
PERSON SPECIFICATION
EXPERIENCE
Essential
- Proven experience in a supporter or customer care leadership/supervisor role, with significant experience of delivering and improving customer service, including managing and prioritising conflicting strategic priorities.
- Strong leadership skills with experience of line management, coaching and developing team members.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style to different internal and external audiences.
- Strong organisation and time management skills, with the ability to prioritise and delegate effectively.
- Experience with setting and monitoring Service Level Agreements – both for internal teams and individuals as well as with external service providers.
- Experience in improving team processes and implementing service enhancements which improve experience and the meeting/exceeding of SLAs
- Good understanding of GDPR/Data Protection, safeguarding and the Fundraising Code of Practice in a supporter care context.
- Proficient in the use of CRM systems and supporter databases (experience with Microsoft Dynamics is Desirable).
Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus.
- Knowledge of payment processing and regular giving administration.
- Experience of managing third party suppliers to deliver on Service Level Agreements.
- Intermediate level experience of MS Excel.
PERSONAL ATTRIBUTES
Essential
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills, with the ability to engage and collaborate effectively –including relationship building, influencing, negotiating and engaging.
- A successful team leader who is able to manage and develop individuals so that they work together as a team to deliver on shared objectives.
- An ability to apply awareness of diversity issues to all areas of work.
- Ability to work independently and manage a team with minimal supervision – with a willingness to take a proactive approach in managing workload, taking accountability for tasks and balancing workload and wellbeing within your team.
- Ability to communicate complex information with confidence and clarity.
- Commitment to MAPs anti-discriminatory practice and equal opportunities.
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity.
- Ability to work weekends and evenings on occasion in the case of emergencies.
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within
the person specification
The client requests no contact from agencies or media sales.
Thank you!
Location: Home Based, United Kingdom
Group: Social Impact
Vacancy type: Permanent
35 hours per week
£35,000 - £40,000 per annum / pro rata (plus allowances)
Remote
The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
This role sits within our Social Impact Group and you will work closely with Senior Major Gifts Manager, AD of Philanthropy (Major Gifts), Director of Philanthropy & Partnerships, Major Appeal Programme Director, Executive Director Social Impact and senior leaders at all levels to identify and access new and existing networks of wealth, opportunity and influence.
Our step-change in impact with children will be achieved by a step-change in our philanthropy & partnerships: as a Major Gifts (Trusts) Manager, you'll play a crucial role in this transformation through development and personal leadership of a portfolio of trusts and foundations that contribute major grants and donations (over 5 figures+) and support
In order to be successful in this role, you must have:
-Relevant knowledge and experience gained in a role applying for significant funding with demonstrable track record of securing grants/donations valued at 5-figures+
-Strong knowledge and successful track record delivering significant income through successful funding applications with trusts and foundations
-Expert knowledge of developing compelling funding applications with experience of developing powerful and impactful cases for support and giving proposals
-Knowledge of legal, regulatory and ethical environment of trust fundraising
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on 15th September 2025
Thank you!
Join Our Team as a Training Conferences and Events Assistant and make a difference to children and young people’s lives!
Anna Freud is seeking a Training Conferences and Events Assistant to join our world-leading mental health charity for children, young people and their families on an 8 month contract. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.
Our EDI commitment
We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.
We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.
As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.
What we offer
We offer a range of staff benefits and you can view them all on our website.
What you’ll do
We are looking for a motivated and detail-oriented Training Conferences and Events Assistant to join our Education and Training Division. This is a fantastic opportunity to play a key role in delivering high-quality training programmes that support mental health professionals across the UK and beyond. Working in a fast-paced but supportive team, you will manage busy inboxes, liaise directly with delegates and tutors, process bookings and payments, and ensure the smooth running of our events from start to finish. You’ll bring strong communication and organisational skills, attention to detail, and the ability to prioritise competing tasks, along with confidence in customer service and using systems such as Salesforce. In return, you will gain valuable experience in a nationally recognised charity, with the chance to develop your skills while contributing to work that makes a real difference. We welcome applications from people of all backgrounds and are committed to equity, diversity and inclusion in everything we do.
What you’ll bring
The ideal candidate will be an organised and proactive individual with experience in a busy, customer-focused environment and the ability to manage multiple priorities with confidence. They will bring excellent communication skills, strong attention to detail, and the ability to work both independently and as part of a supportive team. With a flexible and solutions-focused approach, they will be quick to adapt, comfortable using systems such as Salesforce, and able to build positive relationships with delegates and tutors. As this is an eight-month fixed-term contract, the successful candidate will be someone who can quickly get up to speed, contribute effectively from the outset, and demonstrate a genuine commitment to equity, diversity and inclusion, as well as Anna Freud’s mission to transform the mental health of children and young people
Next steps
Closing date for applications: midday (12pm), Friday, 29 August 2025. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview: shortlisted applicants will be notified no later than Wednesday, 03 September 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews: will be held remotely week commencing 8 September 2025.
How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.
Questions?
Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.
Registered Charity
501 - 1000
Our vision is a world where all children and young people are able to achieve their full potential.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Junior Developer to join our in-house digital team at The King’s Trust. This is a fantastic opportunity to grow your skills in a supportive, agile environment while contributing to digital products that empower young people.
You’ll work alongside experienced developers, testers, UX professionals, and Product Owners to build and maintain scalable digital services using modern frameworks and tools.
You will:
- Support development tasks using React, Vue, Laravel, and CMS tools.
- Assist with bug fixes and small feature updates.
- Contribute to sprint activities and maintain documentation.
- Support testing and update content in CMS platforms.
- Learn best practices in coding, version control, and deployment.
You’ll need:
- Basic proficiency in PHP, JavaScript (React/Vue), HTML/CSS.
- Understanding of CMS platforms (WordPress, Contentful).
- Familiarity with Git and version control.
- Some experience in web development (coursework, internships, or personal projects).
Why join us?
You’ll be part of a team that empowers young people through digital tools like MyKT, our young person portal, helping them shape their journey, access support, and track their learning with The King’s Trust.
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Location: Home Based, United Kingdom
Group: Social Impact
Vacancy type: Permanent
35 hours per week
£50,000 - £55,000 per annum / pro rata (plus allowances)
Remote
The Children's Society has been helping children and young people in this country for over 130 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.
This role sits within our Social Impact Group and you will work closely with the Director of Philanthropy & Partnerships, AD of Philanthropy (Principal Gifts), Major Appeal Programme Director, Executive Director Social Impact and senior leaders at all levels to identify and access new and existing networks of wealth, opportunity and influence.
Our step-change in impact with children will be achieved by a step-change in our philanthropy & partnerships: as a Senior Principal Gifts Manager, you'll play a crucial role in this transformation through strategic development and personal leadership of principal gift donors that contribute significant 6-7+figure gifts and support
In order to be successful in this role, you must have:
-Significant fundraising or income generating experience and a proven track record of securing income at the 6figure+ level from individual or family foundations
-Demonstrated success in managing a high value and diverse portfolio of principal gift donors that include complex relationships
-Experience leading on portfolio management, proposal preparation and the effective cultivation, solicitation and stewardship of (ultra) high net worth individuals
-Knowledge of legal, regulatory and ethical environment of principal gift fundraising
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is midnight on 8th September 2025.
Thank you!
We are looking for a Digital Development Lead to head up our in-house development team. This is a key leadership role where you’ll shape the technical direction of our digital platforms and mentor a talented team of developers and testers.
You’ll work closely with product and UX professionals to deliver secure, scalable, and accessible digital solutions that directly support young people across the UK.
You will:
- Lead and manage a multidisciplinary development team.
- Provide hands-on technical leadership across platforms.
- Own the technical roadmap and align it with strategic goals.
- Guide best practices in agile, CI/CD, testing, and documentation.
- Oversee deployment and release management.
- Mentor team members and foster a high-performing culture.
You’ll need:
- Strong proficiency in PHP (Laravel/Symfony), JavaScript (React/Vue), HTML/CSS.
- Deep understanding of CMS platforms and headless architecture.
- Familiarity with DevOps practices and cloud-based deployment.
- Proven experience leading development teams in a hands-on role.
Why join us?
You’ll lead the development of digital tools that empower young people including MyKT, our young person portal, the main website, the Education Hub, and other innovative digital products. Your work will directly contribute to a more equitable, inclusive, and empowering digital experience, helping young people shape their journey, access support, and track their progress with The King’s Trust.
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Lord John Bird - cross bench peer, founder and Editor-in-chief of the Big Issue and committed campaigner in the fight to end poverty - is looking for a highly motivated individual to support his work in and around parliament, enabling the smooth running of his parliamentary office, support his work on the Children’s Wellbeing and Schools Bill, facilitate parliamentary interventions, manage parliamentary events, and accompany him to meetings.
This is a role with real impact. Based in Lord Bird’s Westminster office you will also work closely with the team at the Big Issue Group (based in Finsbury Park) to develop and build policy and media opportunities.
You will be a self-starter with previous Parliamentary experience - with an understanding of political advocacy, parliamentary processes and the ability to work across party boundaries, be a clear and confident communicator, have strong demonstrable research skills and possess an understanding and passion for the work of the Big Issue Group and Lord Bird.
For a full list of key responsibilities and tasks, cores skills and experiences required as well as a background to the Big Issue Group and a full list of Staff Benefits - please see the Job Pack below.
Salary and Benefits offered
- Salary - £30,000 - £35,000 per annum - for full time.
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Access to Blue Light Card benefits scheme.
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role is based at Lord Birds Westminster office 3 to 4 days per week and the Big Issue Groups Head Office at Finsbury park. Regular travel will also be required when accompanying Lord Bird to meetings.
Closing date - 05th September 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, the Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now the Big Issue Group consists of the Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Impact Ltd.
REF-223522
Thank you!
Doing Good Recruitment is proud to be partnering with the Fundraising Regulator to find a Communications and Engagement Officer on a 12-month fixed term contract (maternity cover).
Ideally starting end of September/ early October, this is a key role within our dynamic Communications and Corporate Services team.
Role Purpose
You’ll lead in:
- Planning and delivering innovative campaigns, developing strategic blog content, and leading on corporate publications like the Annual Report.
- Producing and managing content across web, newsletter, and key campaigns
- Ensuring accuracy, accessibility, and alignment with brand and editorial guidelines
- Champion our style standards and support contributors to communicate with clarity and impact.
Who We Are
The Fundraising Regulator is an independent, non-statutory body that regulates fundraising across the charitable sector in England, Wales and Northern Ireland. We set and maintain standards that apply to all fundraising organisations across the UK, to protect the public and support the vital work of fundraisers.
We work in partnership with other regulators and the representative bodies in the charitable and fundraising sectors to build public confidence in fundraising and ensure fundraising best practice.
We have a staff team of approximately 30 people, including staff based in Wales and Northern Ireland.
Our Values
The Fundraising Regulator’s workforce is guided by four core values and behaviours: learning, quality, supportive and collaborative. We live these values through all areas of our work to support a positive organisational culture. We expect all applicants to demonstrate a commitment to these values.
Our Commitment to Equity, Diversity and Inclusion
The Fundraising Regulator is committed to diversity, equality and inclusion. We want our workforce to be truly representative of the society we are here to support and protect, so that we’re able to regulate effectively. We also want each employee to feel respected and able to give their best. We do this by operating a fair and inclusive recruitment process, which aims to reach a diverse pool of candidates. This is also supported by a range of policies that encourage a flexible and supportive working environment.
We particularly encourage applications from people with Black, Asian and Minority Ethnic backgrounds and people with disabilities as these groups are currently underrepresented at the Fundraising Regulator.
Person Specification
You’ll have:
- Proven experience delivering communications strategies and campaigns
- Strong copywriting and editing skills, with attention to tone and style
- The ability to develop content aligned with brand and editorial guidelines
- Experience responding to press enquiries or working with PR teams
- A digital-first mindset and multimedia content creation skills
- Confidence working with internal and external stakeholders
- The ability to manage competing priorities with minimal supervision
Benefits
- A flexible working environment
- 27 days’ annual leave, plus three days Christmas closure and bank holidays
- Generous pension contribution from day one
- Enhanced maternity, paternity and sickness pay
- Paid time off for volunteering
- Eyecare vouchers
- Bike to work scheme and season ticket loans
- Ongoing training and development
- Employee Assistance Programme
How to apply
We are partnering with Doing Good Recruitment on this appointment. If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible.
To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment’s application page.
Schedule
Closing – Sunday 7th September 2025
Interviews – Tuesday 16th September 2025
Recruitment Agency
1 - 5
We believe that the organisations and people, that come together to make the world a better place, deserve the very best helping hand for hiring.
Thank you!
Community Connector
We are looking for a Community Connector to support an emotional and wellbeing service that supports adults aged 18+ in primary care who are experiencing a range of mental health difficulties.
Position: GPIMHS Community Connector
Location: East Elmbridge and occasional travel across Surrey
Hours: 37h per week
Salary: £30,906 (per annum)
Contract: Permanent
Benefits: MFT offer an extensive benefits package including; 5% Pension Employer Contribution, Paid Sick Leave, Blue Light Card Scheme, Vivup Discounts, Staff Social Events, Staff Social & Wellbeing Committee, Celebration Day (in addition to annual leave entitlement)
Closing Date: 25 August 2025
Interview Date: Week commencing 1 September 2025
This post is subject to an enhanced Disclosure and Barring Service check and the successful completion of a probationary period.
Project
GPIMHS is an emotional and wellbeing service that supports adults aged 18+ in primary care who are experiencing a range of mental health difficulties. Clients are offered extended consultation times, quick and easy access to practical advice, and tailored support for their mental health needs from a multidisciplinary team.
Clients can explore the situation affecting their wellbeing – Whether that is an ongoing mental or physical health problem, loneliness, debt, or other issues. They can then be guided to appropriate resources that may help, including talking therapies, benefits advice, or an introduction to a local community group.
The role of the Community Connector is fundamental to the development of these innovative teams and mental health services based within networks of GP Practices (Primary Care Networks – PCNs). The role supports the ongoing development and mobilisation of integrated primary care mental health services. GPIMHS is delivered in partnership between Surrey and Borders Partnership NHS Foundation Trust (SABP) and the voluntary, community and social enterprise (VCSE) sector.
The Role
As part of a multidisciplinary team based in primary care, the Community Connector will:
- Collaborate with the Mental Health Practitioner to conduct assessments (including risk assessments), assist with triaging incoming referrals, support clients in identifying socially determined needs and goals, provide self-management tools, and facilitate personal support plans.
- Deliver motivational and structured psychosocial interventions to promote recovery and wellbeing.
- Encourage independence through an asset-based approach that builds on individuals’ strengths, preferences and natural support networks.
- Establish and maintain effective relationships with GPs, practice staff, health practitioners, and a wide range of agencies to ensure coordinated support and continuity of care.
- Support clients in accessing community services including Community Connections, housing providers, family and carer support, debt advice, and employment services.
- Facilitate engagement with key services such as Safe Havens, CMHRS (Community Mental Health Recovery Services), and local wellbeing activities.
- Connect clients with peer support and volunteering opportunities and provide support to peer support workers within the PCN.
- Assist with community resource mapping, maintain a database of local resources, identify gaps in provision, and collaborate with VCSE organisations to develop needed services.
- Broker and build partnerships between public and voluntary sector agencies to enhance service delivery and access.
- Complete quality outcome measures with clients and conduct regular reviews (i.e. DIALOG+).
- Attend regular supervision with the Mental Health Practitioner (case management) and Team Manager (line management).
About You
Qualifications and Experience
- A diploma or degree in an appropriate subject e.g. counselling, psychology, social work, probation, mental health, Health and Social Care (Level 3) or NVQ Level 3+.
- A minimum of 2 years’ experience of mental health work.
- Proficient in Microsoft Word, Outlook, and basic Excel skills.
- Experience of using electronic patient record systems/case management systems (e.g. SystmOne, Halo, IAPTus) and/or ability to learn how to use the electronic patient record system.
- Ability to enter and manipulate data on a database as required by the Service and Commissioners to include in monitoring and reports.
- Ability to work from home and maintain confidentiality and professionalism when and if required using Microsoft Teams and other virtual platforms.
Knowledge and Skills
- Ability to interact effectively with clients, colleagues and other professionals whilst retaining clear boundaries.
- Understanding and ability to work to the confidentiality, consent, information sharing, GDPR and safeguarding policies of the integrated service.
- Commitment to accurate, timely and confidential record keeping.
- Knowledge and understanding of community working, lone working and ability to maintain safety whilst working in the community.
- Ability to break down stigma and barriers associated with working with the client group.
- Ability to work collaboratively within a multidisciplinary team (statutory and voluntary).
- Ability to use supervision effectively.
- Ability to manage challenging behaviour from clients, such as anger and verbal aggression.
When you click to apply you will be asked to upload your CV and covering letter (in which you’ll explain how you feel your experience is suitable for the role). Please ensure you upload your documents in order to be considered for this role.
About the Organisation
The charity is a mental health and emotional wellbeing charity, supporting Surrey residents since 1994 in Banstead, Elmbridge, Epsom & Ewell and Mole Valley.
Offering a variety of face-to-face and online services, available to adults (aged 16+) living in Surrey who would like to restore and/or maintain their mental and emotional wellbeing (no diagnosis needed). The services are free of charge, with no waiting list and no time limit.
This post is subject to an enhanced Disclosure and Barring Service check, and the successful completion of a probationary period.
This post is Exempt from the Protection of the Rehabilitation of Offenders Act (1974).
You may also have experience in areas such as Community Connector, Community Development Worker, Social Service, Social Services, Support Worker, Care Worker, Early Help, Social Work, Youth, Youth Worker, Support Service, Vulnerable Adult, Care, Care and Support, Social Care, Community Support, Community, Children, Young People, Family, Community Project Officer, Community Partnerships Manager, Community Partnerships Officer, Community Engagement Officer, Community Engagement, Mental Health, Health. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
XLP is a leading Christian youth work charity with a 30 year history of empowering young people in London. They are committed to creating a more just and equitable city where young people can thrive.
We’re partnering with XLP to recruit a strategic and proactive Director of Fundraising to shape and lead the charity’s income generation and communications. You will bring direction, structure and momentum to a newly forming team, strengthening individual giving and philanthropy, growing corporate partnerships, and overseeing trusts, events and digital campaigns. You will work closely with the CEO and the Partnerships Lead to drive the next phase of development, improve income planning and forecasting, and embed effective use of Salesforce for reporting.
As a key member of the Executive Team, you will report to the Chief Executive Officer and collaborate with the Director of Youth Work and Director of Operations. You will also line manage the Head of Fundraising, the Partnerships Lead and the Fundraising & Reporting Officer, and oversee the Communications Manager to ensure clear, consistent and compelling external messaging that supports fundraising objectives.
We are looking for someone who can:
- Set the strategic direction for fundraising and communications, embedding strong planning, process and performance monitoring.
- Grow and diversify income across individuals, corporates, trusts and foundations, events and digital campaigns, with a focus on individual giving, major donors and philanthropy.
- Build and steward long term, high value supporter relationships, representing XLP confidently with senior stakeholders.
- Lead, develop and motivate a high performing, collaborative team and culture.
- Own income targets of £2.5m - £3m per annum, with robust pipeline management, budgeting and forecasting.
- Use data and insight to shape supporter journeys, and ensure accurate, timely reporting in Salesforce in partnership with Finance and Impact teams.
- Work cross functionally to align fundraising with programme delivery and organisational priorities, including campaigns for XLP’s 30th anniversary.
We are actively committed to growing the diversity of our leadership team and welcome applications from all backgrounds. We particularly encourage women and people from Black, Asian and Minority Ethnic communities to apply.
If you would like an informal conversation, please contact Adam Stacey, Managing Director at Charisma Charity Recruitment.
Applications should please be submitted through the Charisma website, to include your CV and supporting statement. Please see the candidate pack for full details.
All applicants must be wholeheartedly committed to the aims, ethos, and values of XLP. This post is subject to an Occupational Requirement that the post holder is a practising Christian, under Part 1 of Schedule 9 to the Equality Act 2010.
Location: London/Hybrid
Closing date: 15 September 2025
First stage interviews with XLP: w/c 29 September 2025
Second stage interviews with XLP: w/c 6 October 2025
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London (Hybrid – minimum two days per week on-site)
Contract: Interim, ASAP start until approximately December
A leading higher education institution is with a complex accounting structure and reporting requirements. In the lead up to year end are seeking interim expertise to support them with the delivery of the accounts and subsequent audit.
The Opportunity
This is a critical interim appointment, ensuring accurate, timely and compliant year-end financial reporting. The successful candidate will work closely with senior stakeholders to deliver robust statutory accounts and maintain high standards of financial governance.
Key Responsibilities
- Lead preparation of statutory accounts and year-end reporting packs
- Manage the audit process, liaising effectively with external auditors
- Produce clear, high-quality management reporting for senior stakeholders
- Conduct and review balance sheet reconciliations, resolving outstanding issues
- Strengthen internal controls and support process improvements where needed
- Provide clear guidance to non-finance colleagues to support year-end requirements
- Collaborate closely with Finance leadership to ensure critical deadlines are met
About You
- Qualified accountant (ACA, ACCA, CIMA or equivalent) with strong post-qualification experience
- Proven technical expertise in statutory accounting and audit processes within complex organisations
- Track record of successfully managing year-end reporting cycles
- Excellent communication skills with the ability to present complex financial information clearly
- Proactive and collaborative approach, comfortable working with senior stakeholders
- Experience in higher education, not-for-profit, or similarly regulated sectors desirable but not essential
The successful candidate will be a qualified accountant with significant post qualification experience in preparing accounts You will have a can do attitude, ideally with Higher education experience, or similar complex organisation. If you’re ready to bring your technical expertise and leadership to this important interim role, we’d love to hear from you
Thank you!
Job title: CRM and Programme Administrator
Contract: Permanent
Hours: Full-time (37.5 hours per week), or part-time (28 hours per week) dependent on location and experience
Salary: £27,500 – £30,000 per annum (or pro rata equivalent)
Location: Hybrid position, working remotely from home (3-4 days per week) and at our London office near Victoria (1-2 days per week). Flexibility available for part-time applicants with significant CRM experience.
About the Adopt a School Trust
Founded in 1990, the Royal Academy of Culinary Arts’ Adopt a School Trust is a national charity delivering food education in schools. The Adopt a School team, members of The Royal Academy of Culinary Arts, and those in the hospitality industry trained by us, work with schools with the aim of passing on their passion and expertise. Our vision is that every child learns about food in a holistic sense and has the confidence to eat well, be healthy and happy. Our programme helps children to develop healthy eating habits and encourages an enthusiasm and interest in food and cooking, as well as giving an insight into the hospitality industry.
About the role
In August 2025 we completed the initial phase of implementing the charity’s first CRM system, Beacon. It marks the beginning of an exciting phase of development for the charity that will continue through to the end of 2028 and include other projects to significantly modernise and improve our operations.
A further period of Beacon implementation will follow throughout the 2025-26 academic year. The CRM and Programme Administrator is a new role, created primarily to fill a pressing need for extra admin and office support. However, there is potential for the role to grow alongside the charity’s ongoing digital transformation.
Our CRM system is heavily customised to meet the unique requirements of the Adopt a School programme. Due to the often-complex nature of facilitating relationships between busy schools and hospitality professionals, our system is only lightly automated at present, but this may change in future.
The successful applicant will join a small and friendly team, working closely with our CRM, Learning and Engagement Manager to coordinate the day-to-day delivery of the Adopt a School programme. Other colleagues and key collaborators include:
- our team of Regional Chefs
- the chefs and hospitality professionals who volunteer their time and expertise to deliver sessions in schools
- the schools who participate in our programme
- our fundraisers, supporters, partners and suppliers
- the Royal Academy of Culinary Arts team, with whom we share our London office.
JOB DESCRIPTION
Main duties
To coordinate the Adopt a School programme for active schools, chefs and volunteers. Responsibilities to include:
- Monitoring a shared Outlook inbox, responding to enquiries about the programme and liaising with schools, chefs and volunteers to coordinate sessions.
- Setting up school subscriptions and sessions in the CRM as they’re confirmed.
- Using third party tools (such as Google Forms and SurveyMonkey) to collect registration forms, onboarding information, safeguarding data and evaluation surveys.
- Sharing allergy information and photo permissions with chefs and volunteers.
- Ordering hats, aprons and other classroom resources to be delivered to schools, chefs and volunteers.
- Preparing bookkeeping information for schools that need to be invoiced.
- Processing applications and expressions of interest from new schools and volunteers.
- Maintaining a waiting list of prospective schools and volunteers.
- Responding to routine and ad hoc requests for data, programme insights and reports.
- Maintaining CRM system integrity by performing data cleansing, troubleshooting and bug fixing tasks as required.
- Assisting in continuously reviewing the CRM system, offering ideas to maximise its capabilities and further enhance our systems and processes.
Additional duties
To regularly research and roll out solutions to common operational challenges, in particular ones that relate to data, tools and technology. Examples may include:
- Options for exporting CRM data to third party map and calendar apps.
- Methods for setting up an efficient and scalable assets library.
- Best use of AI tools and technology for supporting our work.
Ad hoc duties:
- Occasional support and attendance at in-person events including volunteer training sessions, industry expos and fundraising dinners.
- Any other duties that may reasonably be required in line with your main responsibilities and the work of the Adopt a School Trust.
PERSON SPECIFICATION
Essential Requirements
- Strong administrative and organisational abilities with impeccable attention to detail.
- A creative and collaborative approach to identifying and solving problems.
- Excellent time management and prioritisation skills, with the ability to manage multiple projects.
- Excellent written and verbal communication skills.
- Strong interpersonal skills, with the ability to communicate effectively at all levels.
Desirable Attributes
- Experience of working in the education or charity sector.
- Experience of working with a CRM in a similar administrative role.
Attitudes
- Proactive and flexible self-starter with a strong desire to learn.
- Enterprising and tech-savvy, with a genuine interest in how technology shapes our lives and work.
- Ability to work independently as well as part of a small team.
- Ability to work flexible hours, including occasional attendance at in-person events.
- Willingness to undergo a DBS check and to occasionally visit local schools to observe the Adopt a School programme in action.
HOW TO APPLY
Please submit your CV with a cover letter detailing your reasons for applying for this specific role.
In your application, please state whether you’re interested in a full-time position (37.5 hours) or a part-time opportunity (28 hours). Please also give an indication of your notice period.
Applications close: Sunday 14th September 2025
Shortlisting: w/c Monday 15th September 2025
Interviews: w/c Monday 29th September 2025
Applicants will only be shortlisted for interview once the deadline for applications has passed.
The above job description is intended as an outline indicator of general areas of activity and can be amended in conjunction with the post holder in the light of changing organisational needs.
Registered Charity
The client requests no contact from agencies or media sales.
Thank you!
.jpg){kind=logo}
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something extraordinary at Sense.
We’re here to break down barriers alongside disabled people with complex needs. As we start to develop and deliver an ambitious three-year plan for Sense’s future, we are looking for a chief strategy and governance officer – a senior leader with a strategic experience, inclusive values, and a commitment to impact.
About the role
As our chief strategy and governance officer, you’ll report directly to the chief executive and play a key leadership role as part of Sense’s chief officers’ group. You’ll lead business planning, performance, risk, governance, safeguarding, health and safety, internal audit and project management across the charity—ensuring strategy and delivery are aligned at every level.
You’ll also serve as company secretary and oversee our legal and regulatory compliance with the Charity commission and Companies house, while championing an inclusive approach to governance that empowers disabled people with complex needs. With a team of senior leaders reporting into you, you’ll shape culture, drive improvement, and model the leadership values that make Sense a truly people-centred organisation.
This is a hybrid role based from either Birmingham or London, with frequent travel.
What you'll do
- Lead the delivery of Sense’s strategy through robust business planning and performance frameworks.
- Oversee impact measurement and risk management, enabling evidence-led decision-making.
- Act as company secretary, ensure legal and regulatory compliance and high-quality support for our board of trustees and their committees.
- Provide executive leadership of safeguarding and health and safety, fostering a proactive culture of learning.
- Create an environment for project and programme management across Sense that enables clear oversight of delivery through a values-led Project management office.
- Manage internal audit via external providers, ensuring assurance and continuous improvement.
- Collaborate closely with the CEO and board of trustees, providing insight, coordination, and strategic guidance.
- Drive inclusion, equity and sustainability throughout the organisation’s leadership approach.
About you
We’re looking for an experienced, values-driven leader who is:
- Strategic and analytical, with senior-level experience in governance, performance or organisational leadership.
- Highly organised and insightful, with a strong grasp of business planning, impact reporting and risk.
- Experienced in governance leadership, ideally with charity or regulated services knowledge and company secretary experience.
- Confident working with senior stakeholders, including boards, executives, and regulatory bodies.
- Committed to inclusion and the social model of disability, with a track record of embedding equity and diverse perspectives in strategy and operations.
- Digitally confident, with strong understanding of data protection, information governance, and the role of technology in transformation.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. We would recommend that you read the job description and person specification before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close recruitment at any time.
Sense is committed to safeguarding and promoting the welfare of disabled children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and disabled people.
Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values
.jpg){kind=logo}
Thank you!
Are you passionate about helping people with long-term health conditions build confidence and independence?
We’re looking for a motivated Health & Wellbeing Coordinator to lead our Bromley-based team. This is an exciting opportunity to make a direct impact by supporting adults to take control of their health and wellbeing. You’ll manage a small team, design and deliver innovative self-management workshops, and ensure our services remain person-centred and evidence-led.
What You’ll Do:
-
Lead the Long-Term Health Conditions team, including line management and reporting.
-
Develop and deliver lifestyle self-management workshops for over 200 adults each year.
-
Support behaviour change by helping individuals build knowledge, skills, and confidence.
-
Work closely with partners to ensure seamless signposting and cross-referrals.
-
Manage outreach to hard-to-reach groups, including global majority communities.
-
Track progress, maintain accurate records, and shape future delivery through client feedback.
Why You’ll Love Working Here:
At Age UK Bromley & Greenwich, you’ll be part of a dedicated and forward-thinking team committed to improving the lives of older adults. You’ll have the chance to be creative, develop your leadership skills, and see the real difference your work makes in reducing isolation and improving quality of life.
Registered Charity
51 - 100
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.
The client requests no contact from agencies or media sales.
Thank you!
Key responsibilities include;
- Monitoring all inboxes across the Community Engagement department, responding to queries in a timely and helpful manner.
- Administering the communications across our digital platforms.
- Support services across Community Engagement with administrative needs
To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached on our website.
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
Salary
£29,835– £33,627. This is a KCLSU Band 3 role, and the successful candidate will be appointed on Spine Point 3.1
Hours
35 per week
REF-223 510
Registered Charity
101 - 500
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!