Job Description

We are looking for an experienced Business Development and Relationship Manager to join our team and be responsible for generating new business and fostering long-term relationships with new and existing clients.

This role is an ideal opportunity for someone passionate about making a difference to others while developing a career in business development at an exciting time of growth and development for Chasing the Stigma. The role may be mostly remote based, with the expectation to work from the Liverpool office at least once a month.

Focused around developing existing relationships, whilst also exploring emerging opportunities for partnership working and income generation, the role will require you to be confident in thinking proactively, to be motivated in getting results, and to constantly assess and respond to the needs of the charity. The role will also require you to work closely with other team members and develop in others a deep commitment to our vision: normalising and humanising mental health.

About the Organisation

Chasing the Stigma is a national mental health charity with big ambitions: to normalise and humanise mental health, prevent suicide, eradicate mental health stigma, and enable everyone to access clear pathways to mental health care and support locally.

We passionately believe in fundamentally changing the way people access mental health support across the UK, as well as educating the nation, to ensure everybody has the best chance when it comes to dealing with their mental health. We believe the best way of doing so is by adopting a person-focused approach, placing lived experience at the heart of everything we do.

The Hub of Hope is the biggest and most comprehensive mental health signposting tool of its kind, bringing together thousands of support services in one place for the first time, and revolutionising the way people interact with mental health services across the UK. It is used by NHS England, Samaritans, Mind, Papyrus and many more important organisations.

Our ground-breaking business training programme, Ambassadors of Hope, continues to be purchased by high profile clients such as the Premier League and the NHS England Mental Health team.

The training has been written from a lived experience point of view and is delivered on a face to face basis, but can also be delivered virtually. Our aim is to train as many people as possible so that mental health training is available to all, rather than a select few.

Since its inception in 2017, Chasing the Stigma and the Hub of Hope have been winners of many national awards, including BIMA, Charity Times and 3rd Sector Care.

Purpose of Role

We are looking for an ambitious, passionate and self-motivated Business Development and Relationship Manager who will match the ambition of the organisation and play a strategically important role in allowing us to reach our potential by generating new business development and income generating opportunities, managing key relationships, and expanding our work into new markets.

Duties and Responsibilities

• Play a strategic role in recruiting and managing new partners while sustaining current business relationships
• Using evidence-based insight, identify and develop new business and income-generating opportunities 
• Establish and maintain productive relationships with partner organisations to ensure client retention and support business growth
• Provide excellent customer service and manage the efficient delivery of services
• Capitalise on new industry developments and market trends to grow business activity
• Present, participate and network at external virtual and face-to-face events
• Work closely with colleagues to ensure timely completion of work programmes and projects within agreed timeframes
• Work at least one day a month in Liverpool office.

General Responsibilities

• Participate, as appropriate, in staff forums and meetings (including with Trustees)
• Adhere to Chasing the Stigma’s policies and procedures
• Carry out reasonable requests that are within the broad remit of the role
• Help promote and maintain Chasing the Stigma’s profile

Essential experience / skills / knowledge

• At least two years’ business relationship management experience
• Excellent verbal and written communication skills
• Strategic ability to identify potential business opportunities of benefit to Chasing the Stigma
• Proven experience of establishing rapport, credibility, and collaborative relationships with business customers, partners, and stakeholders
• Confidence to present to potential customers and current partners
• Experience of working in and/or knowledge of the health sector
• Excellent organisational and interpersonal skills
• Excellent attention to detail with solid editing and proofing ability
• Excellent commercial and financial awareness 
• A willingness to travel to meetings and events across the UK
• An ability to thrive in a busy and varied environment
• An ability to multitask and prioritise workload
• Self-motivated and able to work collaboratively in team
• A passion to do things the right way for the right reasons

Desirable experience / skills / knowledge

• An understanding of the mental health sector, understanding of structures across regional NHS Trusts, STPs, CCGs and local authorities is desirable as it will form a big part of the role
• Educated to degree level (or equivalent) or relevant experience in a new business development role

Morgan Hunt are working with a Housing provider whose mission is to transform the lives of vulnerable people. They do this through support and outreach that is tailored to the needs of the individual, with the aim of turning their lives around and living independently.

We are currently looking for a Residential Support Worker to work across Warrington and surrounding areas.

As a Residential Support Worker you will;

• Work with individuals with complex needs to deliver personalised support plans tailored to their needs
• Deliver ASDAN independent living programme to individuals in either a residential setting / outreach in the community
• Conduct welcome and induction for new service users
• Complete ongoing assessments of individual needs
• Assist service users to access education, training and / or employment opportunities
• Prepare reports and liaise with external agencies and professionals around the support of each individual
• Assist with the move on of service users when required

The successful candidate for this role will have experience of;

• Working with vulnerable client groups including care leavers, young people, mental health, homelessness, substance misuse, domestic violence as Support Worker / Project Worker / Housing Officer /
• Working withing the community, supported housing and / or residential settings
• Supporting individuals towards independence
• Multi - agency working, signposting and referring on to specialist organisations when required
• Using initiative and lone working
• Preparing incident reports and having the confidence to respond to challenging behaviour

Due to the nature of this role, an Enhanced DBS is required and a car driver would be beneficial.

For more information on the role of Residential Support Worker, please contact Annabelle Walster

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Morgan Hunt are currently looking to recruit for the role of Night Outreach Worker across Liverpool and Manchester. As a Night Outreach Worker, you will be allocated a caseload of young people, and will be responsible for the delivery of support packages tailored to individual needs. This will involve, promoting independence, supporting young people to access services in the community, managing finances and ultimately enabling people to maintain their own tenancy at the age of 18.

In order to be considered for this role, experience within the following areas is essential:

• Supporting vulnerable clients' groups for example young people / asylum seekers
• An understanding of the challenges faced for vulnerable client groups i.e people living with mental health conditions, substance misuse, a history of offending behaviour, homeless
• Assessments of individual needs and the ability to tailor and deliver a support plan based on these
• Multi agency working with the relevant agencies
• Assisting with the move on of service users

Candidates must hold an Enhanced DBS for this role, be a car driver and have business insurance. These are temporary - permanent opportunities, to start as soon as possible.

If you are interested in the role of Night Outreach Worker or for more information, please send a current CV or call 0161 838 3616.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

As a Home-Start Trafford, Salford & Wigan (HSTSW) Coordinator you will have knowledge and experience of Family Support and the Early Help process with an insight into the needs of families with young children.  You will be competent in instigating and coordinating Early Help Assessments where appropriate, agreeing outcomes with families and increasing their ability to cope.  You will review families support at regular intervals, undertaking designated responsibilities in relation to safeguarding. You will ideally have advanced IT skills and maintain all appropriate case management systems within HSTSW guidelines. You will liaise with referrers, such as Health Visitors and other professionals involved with the family and network within the community promoting HSTSW.

Management of volunteers is a large part of the role. As a coordinator, you will be involved in the recruiting, training, placing and supervising of volunteers. You will contribute to the preparation, administration and delivery of training courses for volunteers. We also have a more specialist opportunity for an Urdu speaking Coordinator, please visit HSTSW website to find out more.

The Hospice is looking to recruit a CRM Database Systems Manager

Job Summary
The Post holder will be responsible for:
• Enhancing Donorflex to ensure it delivers the best possible information as the charity moves to improve its data management and productivity.
• Management of the database and associated systems.
• Providing detailed analysis and insight to inform campaign planning.
• Maximising the potential of the database.
• Building and running of reports to support the Income Generation Team.
• Ensuring full compliance with all relevant legislation.
Please see our website and job description for further details.

Normal hours of work will be 37.5 hours per week worked between Monday to Sunday at days and times notified by your line manager. These hours do not include a 30 mins unpaid meal break which you will be entitled to take if you work a shift lasting longer than 6 hours. You may be required to work additional hours to those published.

Salary: £29,500.00 per annum

An attractive package of benefits for employed staff T&C's apply:

Contributory Company Group Pension Plan, (If you are a member of the NHS Pension Scheme, you have the option of continuing in this scheme), Life Assurance and a Medical Cash Plan - T&C’s apply, free onsite parking, annual holiday entitlement in any holiday year is 7 working weeks, inclusive of all public holiday entitlement. Part-time employees’ annual holiday entitlement accrues on a pro-rata basis.

(Benefits may be different for Bank / Contract for Services Workers T&C's apply).

The posts are not salary incremental posts and pay reviews are at the discretion of the Hospice.

St Rocco’s Hospice is an Equal Opportunities Employer. All offers of employment are subject to satisfactory receipt of DBS if applicable, 2 references and documentary proof of right to work in the UK. 

A referral to Occupational Health in relation to Health and Safety aspects of the role may be made prior to employment, however the offer of employment will not be conditional upon this.

Please note: St. Rocco's Hospice is not part of the NHS and is not licensed to sponsor foreign nationals. All offers of employment are subject to / conditional upon satisfactory documentary proof of right to work in the UK.

Disclosure and Barring Service Check:

As the Hospice meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants (staff and volunteers) who are offered employment based at the Hospice or in patient facing roles will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Closing Date: 26-04-2021, with interviews being held on an on-going basis so apply today!
Please note: This role may be removed before the original end date or extended without prior notice.

Skills Co-ordinator
£36,358 per annum
Fixed term contract or Secondment
Maternity cover until May 2022

….a key role in helping us drive member led learning….

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis is committed to ensuring that people with lived experience of homelessness are involved in developing and delivering our services. 

About the role
This is an exciting opportunity to join our team to develop the curriculum for functional and technical skills in Crisis Skylight Merseyside as part of our Vision 2023. The successful candidate will plan a programme of activities/classes to enable homeless and vulnerably housed people to develop their functional and technical skills, confidence, self esteem and inter-personal skills. You will also work with other tutors and teams to embed functional skills into the other learning disciplines. This is a fantastic opportunity in a team we are proud of!

About you
To be successful in this role you will have a track record of managing learner journeys and/or case management with excellent attention to detail. The key to the success of the programme will be strong partnership working with employment, arts, vocational training providers and homelessness organisations across Merseyside.

Benefits
As a member of the team you will have access to a wide range of employee benefits including: 
 - Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
 - Mandatory pension scheme, with an employer contribution of 8.5%
 - 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to Apply 
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

If you need to request an application in an alternative format, please contact the Recruitment Team, contact details can be found on our website.

Closing date: Sunday 18th April 2021 (at 23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Universal Credit Help to Claim Adviser

Home Working and variety of Wirral venues​

Are you seeking a role where you can support and empower people?

Do you want to feel that you are making a real difference to people’s lives?

Are you professional and approachable?

If yes, this could be the job for you!

Working as part of a dedicated team, the successful applicant will support clients to make their first Universal Credit application and work with them up until their first correct payment. This role will involve working across a variety of channels including telephone, web-chat and video conferencing, as well as face to face appointments and outreach (when Covid-19 rules allow).

The successful applicant will need to demonstrate good IT skills and excellent communication skills.  A knowledge of welfare benefits, including Universal Credit would be a distinct advantage.

Employee benefits include:

• A flexible working week
• 25 (pro rata) days annual leave plus bank holidays
• A contributory pension scheme (subject to a successful 3 month probationary period)

If you feel you are the right person for the role, and would enjoy working as part of a passionate, dedicated team please visit our website via the apply button for application details.

Closing Date: Tuesday 20th April 2021, 12 noon

Interview Date: Friday 30th April 2021 by Google Meet

Start date: 1st June 2021

Citizens Advice Wirral is an equal opportunities employer and does not discriminate on the grounds of race, colour, ethnic or national origins, sex, marital status, sexual orientation, disability or religion in the selection or treatment of staff.

Homebased covering the North of England.

The Vacancy

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We actively encourage people with Parkinson's to apply.

About the role 

You'll lead and coordinate our local campaigning work across the North of England. Your work will help the charity improve the lives of people in local communities affected by Parkinson’s.

You'll listen to the needs of our local communities and work with colleagues in our wider directorate to do focussed political campaigning work and advocacy. Through your campaigns you will ensure that the voices of people with Parkinson’s, their families and carers are heard.

What you'll do 

• Be a first point of contact for supporters and campaigners who want to improve services in their local communities.

• Provide expert advice and support to colleagues and campaigners on how best to challenge and influence decision makers.

• Build close working relationships with our field staff and our local networks. 

• Recruit and manage a sustainable network of local campaign volunteers.

• Use our national campaign priorities to deliver related local campaign activity.

What you'll bring 

• Experience of campaigning and an understanding of the basic tools and techniques used in campaigning.

• Experience of working with volunteers and services users including how best to support them to achieve their campaigning goals.

• Experience in organising events.

• Ability to network and build supportive relationships with volunteers, MPs and health bodies.

• Experience of delivering training to volunteers and staff.

• Ability to work flexibly, sometimes evenings or weekends.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Interviews will be held on 07 May.

Please note: supporting statements must fully demonstrate how you meet all the essential criteria of the role ("What you'll bring").

The successful candidate will also be required to provide their own broadband service with a minimum download speed of 2Mb. 

EVENTS MANAGERS

Location: Home-based (with extensive travel covering the below areas) - please note, the post-holder must be located here due to the nature of the role and in order to meet the business need.

Vacancy 1 - based within Wiltshire/Somerset/Dorset/Bristol area

Vacancy 2 - based in Wales/Worcestershire

Contracts available: 2 x secondment opportunity or fixed-term contract from 1st June to 31st December 2021.

Minimum working pattern: Full-time, 35 hours per week

Salary: Circa £24,000 per annum plus company car or car allowance

Application Deadline: Sunday 18th April 2021, 23:59pm - please note, this vacancy may close earlier if a high volume of applications are received, so do not hesitate to apply as soon as you can before the closing date where possible to avoid disappointment

Application method: Please provide a CV, you will also be asked some short application questions

Interview Date: Interviews are planned to be held on w/c 26th April. This will be a competency-based interview

Passionate about people and events? Looking for a fresh challenge working on exciting external events for an amazing charity?

We're looking for smart, brave and ambitious event planning gurus to manage and deliver an exceptional supporter experience and maximise income.

What are some of the things I will be doing?

• Taking the lead in organising all aspects of events ranging from 1,000 to 3,500 participants.

• Producing detailed planning documentation, and accurate event budgets within set deadlines to keep within budget, keep a record of event documentation and manage risk

• Building knowledge of and relationships with key internal and external stakeholders and influencers in the communities where events are held (volunteers, suppliers and councils etc) and represent Cancer Research UK within the region to ensure a supporter-centric approach to event delivery, driving supporter experience

• Managing local and national suppliers for each event, negotiating to ensure quality of service whilst keeping costs to a minimum

• Supervising seasonal casual paid-for staff on event day to monitor performance and ensure casual staff deliver in accordance with data compliance, Health and Safety and other guidelines to contribute towards the on-the day experience and the safety of event attendees

What are some of the skills and experience we are looking for...

• A track record of successful event delivery, with a focus on exceptional attendee experience

• A working knowledge of IT systems including purchase order systems, databases, Microsoft office is desirable

• Experience of managing budgets and monitoring and reporting on expenditure

• Experience in evaluating events and projects and implementing improvements

• ·Working knowledge of health and safety guidelines and practices for events

• Full clean driving licence and confident to drive a long wheelbase van

• Requirement for physical activity and heavy lifting, with support where possible, when delivering events

• Strong organisational skills with the ability to prioritise effectively, work efficiently and juggle competing priorities

You could be working for a smaller charity looking for the opportunity to work on larger scale events or an accomplished wedding planner and/or conference/banqueting executive looking to gain expertise in managing outside events in a cause driven environment. Diversity is key to our success and our events team come from a range of different industry sectors and backgrounds.

N.B. You must hold a full clean UK driving Licence, live within the region, and be flexible and willing to travel when necessary. For full details, please see the full role profile:

*This role is known internally as Area Events Manager.

Young People’s Outreach Worker
JOB00000392

Location: Cheshire West and Chester

Salary: £21,018 - £26,500 per annum

Application Deadline: 18 April 2021

Would you like to deliver early intervention and prevention work, in a variety of youth settings?

The service

WDP Cheshire West and Chester is an established community substance misuse service. We actively promote recovery and work with individuals, those affected by someone else’s substance misuse, and the local community to improve the health, wellbeing and functioning of residents.

The role

The successful candidate will work flexibly across a variety of community settings to reach out to young people, engaging with professionals to develop pathways between local services, such as A&E, Mental Health & Youth Offending.Offering bespoke interventions to young people, the successful candidate will be responsible for the delivery of universal, targeted and specialist services.

This role plays a key part in preventing young people engaging in substance misuse and other risk-taking behaviour. As such, the successful candidate will be required to deliver a range of drug and alcohol programmes, tailored to the needs of the local communities. Innovation and partnership working are essential skills required for this role. 

Conditions

• Salary band of £21,018 - £26,500 pro rata
• Fixed Term until January 2022
• 25 hours per week

Location

WDP Cheshire West and Chester works across Chester, Ellesmere Port and Northwich. The successful candidate must be able to work across all sites as well as a number of evenings and weekends.

Why should you apply? 

• Flexible working in a range of youth settings
• A new challenge
• Focused caseload

Interested?

For an informal chat about the role, contact Jane Murphy, Service Manager (details can be found on our website).

For further information, and to apply, please visit our website via the Apply button.

The closing date for applications is Sunday 18th April 2021 at 00:00 midnight

WDP and our values

WDP is an innovative behaviour-change charity. We facilitate long-lasting transformation in people’s lives to improve health, wellbeing and social integration.  We work across the fields of substance misuse, young person’s support, employability, sexual health and inpatient services.

All staff are required to work to WDP’s four values:

• Entrepreneurial
• In partnership
• Strong belief in service users
• Community focused

Diversity and Equality 
WDP are a committed equal opportunities employer and we welcome applications from disabled candidates, and those form minority ethnic backgrounds.

Safeguarding 
WDP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

DBS 
All posts are subject to a satisfactory Disclosure and Barring Service check prior to the confirmation of any job offer.

Halton Haven Hospice has an exciting opportunity for an enthusiastic, proactive and inventive part-time Community Fundraiser to join our team.

The right candidate will be an experienced fundraiser who can hit the ground running.  We’re looking for someone who can make a real difference to the people and community that we support.  They will have a demonstrable track record of achieving financial and non-financial objectives and be committed to continuing professional development; with a view to being able to identify and manage any fundraising opportunity that comes their way.  Our job is to raise vital income to support free hospice care and to ensure that it is available not only now but in the future.

This is a public facing role working in a fast-paced and creative environment; often juggling deadlines.  It demands the ability to prioritise workloads and to work both independently and as part of a team.  The successful candidate will work with volunteers, local corporates, schools and the wider community to steward supporters in their fundraising activity.  They will develop ongoing and new partnerships and engage in Hospice-led events and campaigns too.

No two days will be the same but the work will be varied, busy and hugely rewarding.  You will have the opportunity to make your mark and to develop new ideas and fundraising innovations.

Halton Haven Hospice is based in a leafy suburb of Runcorn with good road, rail and canal links.  Situated between Liverpool and Manchester with the iconic city of Chester as a neighbour it has a great deal to offer for individuals and families alike.

We are an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful and unfair discrimination.  We recognise and encourage the valuable contribution that people from all backgrounds and experiences bring.  Therefore we offer the additional benefits of:

• Free parking
• Free health benefits scheme (after qualifying period)
• Discounted dining facility
• Training and continuing professional development
• Entitlement to Blue Light card
• The People’s Pension Scheme or continuation of NHS Pension (subject to criteria)
• Salary £22,000 PRO RATA

We currently have an exciting opportunity for a Caseworker within our Outreach Support Team. In
this role, you’ll be responsible for supporting survivors of modern slavery currently within the
National Referral Mechanism who are living within the community. The role is to assess and
respond to client needs, signpost clients to local services to meet identified needs, and to empower
clients to take steps towards independence. You will also work in an agile and responsive team
environment providing a great standard of support for clients.

• Providing casework support for Survivors Of Human Trafficking across the North West.
• To be the named caseworker for 5-8 higher needs clients, and work alongside other
caseworkers to support a number of lower need clients
• To work effectively as a team, including giving responsive feedback and handover
information to Line Manager, and colleagues where there is a shared caseload.
• To independently meet deadlines, including accurately recording and logging support hours,
documenting relevant client information and completing other administrative paperwork in
adherence to the terms of the contract.
• To risk assess and take appropriate steps to safeguard clients.
• To follow ECAT requests and meet KPIs set by contractors.
• Ensuring all clients receive the full protection/support of the EU convention, as laid out in
article 12 of the ECAT.
• To arrange appointments for individual clients, and liaising with organisations and
individuals regarding clients in a professional manner.
• In Outreach - Visiting clients face to face (where suitable) a minimum of once a month,
taking into account what is reasonable to meet that client’s needs.
• Meeting clients in an appropriate environment, including using remote sessions where
needed.
• To ensure the progression of clients through the system, including journey planning and
move on strategies, within the required time frame.
• To regularly attend supervision meetings with Line Manager.
• Adhering to all internal procedures regarding City Hearts and any legislation.
• Promoting CH in adherence to the terms of the contract – this may include attending events
on behalf of CH as a whole.
• Being placed on the Drop In rota to support clients where required.

Do you have a passion for campaigns and supporting elected student leaders to succeed in their aims? This role will be central to supporting elected officers, both full and part time, as well as supporting activity that diversifies our engagement.

Job Description

Our new Democracy & Campaigns Co-ordinator will provide valuable support for campaigns with and for students and supporting elected officers in enacting their priorities. The role will co-ordinate our democratic structures including day to day support for the Elected Officers, Elections and Students’ Council support as well as a range of activties to widen our engagement.

Key Responsibilities

• Develop and support democracy within the Student Union including day to day support for elected officers including the Student Council
• Support elected officers including Student Council and liberation representatives to deliver campaigns with clear deliverable outcomes
• Ensure we facilitate liberation activity contributing to us diversifying our engagement and running activity relevant to marginalised groups
• Support well run campaigns led by student leaders and volunteers
• Coordinate our annual Green Impact accreditation

• Place of work:  Exton Park(Parkgate Road) , Chester with an expectation of travel to other sites as required.
• Hours: 37 hours per week

The successful candidate will be joining an organisation that was recently shortlisted for ‘Students’ Union of the Year’ in the Educate North Awards. We are also finalising work on our ambitious new strategic plan which will ensure that our members ‘love their student life.’

Chester Students’ Union is an independent, membership charity that runs in addition to an advice service, a range of social opportunities through student led societies and activities throughout the year and a representation system that ensures the student voice is amplified.

.

ROLE SUMMARY

We currently have an exciting opportunity for a newly created role of Chief Operating Officer
within City Hearts. The successful candidate will take the lead in managing the day to day
operation of City Hearts, supporting and bringing out the best in the senior managers they work
with. They will ensure the charity is proactive, strategic and effective in meetings its vision and
goals, as well as its contractual and legal requirements. They will seek to further develop a
foundational strength which allows the charity to operate and develop multiple services across
multiple sites effectively.

JOB DESCRIPTION

Job Title: Chief Operating Officer (COO)
Reports to: Chief Executive Officer (CEO)
Direct Reports: Head of Human Resources, Head of Services, Head of Finance, Head
of Development (service elements only)
Contracted Hours: 37.5 hours
Contract Duration: Fixed until 25th June 2025
Salary: £37,500 - £42,500
Location: Position can based in Liverpool or Sheffield offices
Closing Date: 3rd May 2021
Interview Date: First Stage Interviews to take place w/c 10th & 17th May 2021
Probationary Period: 3 months

RESPONSIBILITIES

Your responsibilities will include:

DAY TO DAY MANAGEMENT

• To handle the day to day administration and operation of the business.
• To work with, line manage and coach Heads of Departments (Finance/HR/Services/
Development (service elements only)) to set goals, develop strategy and create targets
and KPIs.
• To ensure accountability of Heads of Departments and that a robust project management
approach is taken in all areas to manage risk and resources, analyse outcomes and
performance and ensure timely delivery of projects
• To work with Heads of Departments to redesign operational process and structures to
develop efficiency.
• To oversee the Head of Development in regards to service developments, including
projects based internationally. To have oversight of partnership agreements, quality
control and auditing, to ensure alignment of international projects and partnerships with
our vision, values and standards
• To oversee the Head of Services in all aspects of their role, in order to ensure that
services are delivered effectively and in line with City Hearts vision and values whilst
ensuring adherence to all contractual funding obligations.
• Ensuring City Hearts properties are compliant with legal and contractual Accommodation
Standards and Health and Safety Standards and inputting into the finalisation of lease
agreements for new or existing properties.
• To oversee the Head of HR in ensuring a diverse and inclusive workplace, through the
effective recruitment, training and development of all employees. To support in the
development and implementation of employee engagement strategies and input into any
senior level disciplinary action as necessary.
• Develop and have oversight of all operational budgets to ensure that the company
effectively manages its finances, is able to confidently decision make and has the
resources required to meet its objectives within agreed financial parameters and to work
with the Head of Finance to maintain the financial strength of the company
• To chair regular collaborative operational and strategic meetings with Heads of
Departments and other members of Management
• Maintain an effective working relationship and communication with all members of senior
management, to ensure alignment and coordination of goals, strategy, vision and actions
taken across all departments

STRATEGY

• Work with the CEO and alongside Trustees and Heads of Department as a key strategic
voice in the development of organisational strategy for City Hearts
• To be the lead on strategic development in all organisational operations and to be
responsible for the strategy’s implementation, in order to ensure that the organisation
achieves its desired short and longer-term objectives
• To identify opportunities for organisational development
• To take a lead on identifying funding opportunities and negotiating terms, and securing
income through mutually beneficial service level agreements and contracts

COMPLIANCE

• Develop and maintain all necessary systems and procedures to ensure that company
Operations, including but not limited to Health and Safety, Safeguarding, IT and
Information Security, comply with all legal and contractual requirements, regulatory
frameworks and agreed operational standards across the charity
• To ensure the charity effectively manages risk and to take responsible for business
continuity, ensuring effective monitoring, evaluation, reporting and production of relevant
departmental data and statistics
• To ensure the delivery of ISO targets with the support of the Head of Departments and
other staff

REPORTING AND COMMUNICATION

• To ensure the CEO and Board of Trustees are provided with any relevant information
through regular reporting in regards to the measured output of each Department
• Support with reporting requirements to the Charity Commission and Companies House
• To input into and feedback on legal contracts involved in the day to day running of the
organisation, such as partnership agreements and property leases
• To support trustees, CEO, and Heads of Department in internal verbal and written
communications, ensuring the charity’s vision values and culture are carried throughout

OTHER

• To deputise for the CEO in their absence or in identified events/meetings.
• To act as a spokesperson for the charity as and when required
• Act as the organisation’s key adviser on all issues relating to operational functions and
remain consistently in touch with latest developments in the third sector and in relevant
legislation to ensure that the City Hearts maintains a strong position in the charity sphere
• To take the lead in investigating and responding to complaints of a serious and/or
significant nature, ensuring the charity is fully accountable and identifying opportunities for
improvement and development
• To deliver training both internally and externally
• To develop and drive the charity's vision, values and culture throughout its staff and
volunteers, including implementation of structures/activities to achieve that goal

PERSON CRITERIA

• Ability to absorb large volumes of information in all areas and formulate and
disseminate information to the relevant individuals as appropriate
• Ability to manage complexity with a strategic approach, delegating effectively
• Adaptable, flexible and comfortable engaging with day to day practical tasks
as well as long term strategy and goals
• Excellent leadership skills, business acumen and ability to effectively
manage, lead and supervise a multidisciplinary team
• Ability to motivate, inspire and coach Senior Managers and staff
• Inspired by, committed to and clearly demonstrates the impact areas and
vision of City Hearts
• Ability to work collaboratively with individuals within Senior Management to
bring out the best in them individually, collectively and departmentally
• Excellent interpersonal and communication skills – comfortable building
relationships and communicating with a variety of people, from staff to
clients to board members, with the ability to resolve issues, build consensus
among groups of diverse internal/external stakeholders
• Ability and experience to network amongst key stakeholders and to present
and train internally and externally
• An excellent ‘all-rounder’ with an ability to make excellent decisions and
rapidly develop their understanding in all areas of organisational strategy
• A high level of financial understanding, including financial management and
budgeting
• Excellent strategic thinker, who innovates and manages change well
• Confident, resilient, robust, humble and trustworthy character