Jobs in London
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Enjoy order and helping maintain records and systems? Do you have a passion for administration and want to help play a pivotal role in helping an organisation maintain high standards? Then Compliance may be for you.
IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.
Due to continued growth, we are seeking a Compliance Officer to support the administration of compliance and quality management related activities across the organisation.
As our Compliance Officer, you will play an essential role in ensuring the organisation adheres to its standard operating procedures and processes and will become a super user of our new eQMS (electronic quality management system) to monitor and maintain compliance records. The role will be varied and offer the opportunity to support the Compliance manager with compliance related projects and work across different departments to help encourage a compliant mindset across the organisation. Full training will be provided.
Person Specification
- Experience of administration and record keeping to a high standard
- IT literate in all major MS Office applications
- Highly organised, efficient and self-motivated
- Excellent written communication skills
- Strong interpersonal skills and ability to adapt as part of a small team
- Excellent analytical and problem-solving abilities
- Committed to IHP's Christian Ethos and Values
The following would be desirable:
- Previous experience in a legal or compliance role
- Experience with Compliance Management Software
For further details regarding responsibilities and person specification, please see the job description.
IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all areas of our work including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate.
Staff regularly spend time together praying for IHP’s work and there is an occupational requirement for the post holder to have a personal commitment to the Christian faith.
Applicants must have the legal right to work in the UK.
IHP Staff Benefits
- 25 days annual leave plus bank holidays (pro-rated if part-time)
- Specsavers eyecare vouchers
- Life Insurance and Critical Illness Cover
- Health and wellbeing support via Unum help@hand app
- Bike2work scheme
- Training and development opportunities
- Hybrid working/Modern office near Chancery Lane tube station
We have an active Equality, Diversity and Inclusion staff working group. Our staff describe our culture as 'inclusive', 'dynamic' and 'rewarding', a place where you will be supported to 'thrive professionally and personally'. A recent starter has described IHP as a place which 'puts people at our heart'.
Join a dynamic team where your skills are valued, your voice is heard and you have the space to work independently and develop!
1st Stage interviews will take place remotely via MS Teams week commencing 21st October.
To apply, please submit your CV and a covering letter of no more than two A4 sides setting out how you meet the person specification including the Occupational Requirement. Applications without a covering letter will not be considered. If you require any support with your application please call the IHP Office and select Option 2.
Applications will be reviewed at the closing date and 1st round interviews will take place w/c 21st October. Please submit your application at the earliest opportunity.
We want to see a world in which all suffering due to lack of healthcare is eradicated.
The client requests no contact from agencies or media sales.
Contract: Permanent
Hours: Full-time (35 hours per week)
Location: London
Are you a dynamic and empathetic leader with a passion for delivering high-quality services that truly make a difference in people's lives? Do you possess strong knowledge of the Health and Social Care Sector? Are you familiar with the effects of discrimination?
TPP are recruiting a Locality Manager on behalf of our client, a Health and Social Care organisation.
The Role:
As the Locality Manager, you will oversee the day-to-day operations of key services such as community support programmes and short break initiatives. In this role, you will lead a dedicated team, ensuring excellent service delivery, regulatory compliance, and a person-centred approach in all activities.
Main responsibilities:
- Oversee and manage daily operations to ensure services meet the desired outcomes for clients.
- Lead, motivate, and support staff and volunteers to deliver innovative, inclusive, and high-quality programmes.
- Ensure services are delivered safely, with care, and in full compliance with policies and budgets.
- Build strong relationships with clients, families, and stakeholders, ensuring their feedback is used to improve services.
- Provide leadership in safeguarding, performance management, staff development, and financial oversight.
Essential requirements:
- Solid leadership experience in a social care setting, with the ability to inspire and manage teams effectively.
- Strong organisational skills with experience in planning and monitoring service delivery and outcomes.
- Excellent communication skills, with a person-centred approach and commitment to delivering inclusive, high-quality support.
- Experience in budgeting, compliance, and safeguarding, with a proven record of maintaining service excellence.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors. Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.
Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.
Experience
- Experience of working in mental health service provision and voluntary sector
- Experience of working in a client-facing administrative and reception role
- Experience in appropriate handling and storage of confidential and sensitive information
- Excellent secretarial skills
Skills
- Awareness of the needs of people with mental health issues in the community
- Commitment to valuing diversity
- Excellent verbal and written communication skil
- Excellent multi-tasking and time-management skills
- Excellent organisational skills
- Ability to set up and use databases and reports as required
- Ability to meet deadlines and sometimes work under pressure to tight deadlines
- Good listening skills and an ability to work with challenging clients
- Ability to work flexibly as part of a small team as well as on own initiative
- Ability to deal with a range of staff issues with confidence and be a pillar of support for the service
Knowledge
- Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
- Good knowledge of office administration
- Previous experience of diary management and scheduling
Education & Qualifications
- 5 GCSEs or equivalent
- NVQ in Administration or equivalent
This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:
Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm
Please see attached Job Description for a full list of duties and details on the role.
Deadline for Applications - Monday 30th September 2024.
Key Details
Salary: £37,400 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working.
Hours: 35 per week over 5 days (we would also consider applicants who wanted to do 4 days a week on a pro-rata basis)
Contract type: This is a full-time role. Some flexibility on hours may be available.
Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly.
About the Role
GLP has a new, cutting-edge tech stack and we’re keen to use it to deliver sector-leading campaigning work. Our data team consists of an engineer, an analyst, and this role.
As a team you’ll work to build a data platform that helps the organisation achieve its goals. That means giving colleagues timely and valuable insights, and building systems and models to help automate and optimise our marketing and campaigning work.
The link to our job pack which includes the full job description, personal specification, Good Law Project values, and structure chart can be found below. Alternatively, click "Apply via Website" to view the job pack on our website.
What we're looking for
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Experience in using Salesforce CRM as an administrator
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Experience in developing reporting, incorporating multiple criteria based on ever changing requirements
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Experience analysing data
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Experience using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation)
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Experience solving difficult data problems
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Experience of working with data protection guidelines
What we do
- Good Law Project (GLP) is a not-for-profit campaigning organisation which holds power to account and fights for a fairer, greener future. We believe in people-powered justice.
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We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.
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Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.
- See our website for more about what we do.
How to Apply
To apply for this role, click on "Apply via Website" to be redirected to our website where you will be asked to complete an online application form and upload your CV.
Contact
If you have any questions about this role, please email the contact details in the job pack below. Or click "Apply via Website" to view our contact details on our website.
The client requests no contact from agencies or media sales.
We are looking for a Research Officer to join our Campaigns, Policy and Research directorate. This busy team work with politicians, officials, and the wider sector to raise the profile of issues affecting the Armed Forces community, and lead evidence-based change to deliver better policy and services to address these issues.
As a Research Officer, this role will see you supporting RBLs role of designing, commissioning, and delivering research, analysis, and evaluation relating to the Armed Forces Community and the policy and practice that affects them.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to our Research Manager, some key responsibilities will include:
- Engaging with teams across RBL to understand and coordinate research activity, share knowledge, and ensure research findings influence policy and practice
- Monitor the latest developments in research and data relating to the armed forces community locally, nationally, and internationally
- Identify gaps and opportunities for further development of research, evaluation, and data
- Design and deliver research activities, considering which methods are most appropriate and effective in different contexts
- Develop a network of close working relationships with key research stakeholders, for example in academic institutions, research agencies, charities, government departments, other public bodies, and the Armed Forces community
Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.
You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings) to our London Head Office hub.
Should you wish to explore a hybrid London working contract (to include an additional London Supplement to salary), this can be discussed at interview stage.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 26th September 2024
Interview Dates: virtual interviews to be held 10th and 11th October 2024
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a part time Information & Advocacy Community Support Worker in Scotland. You will be home based living in the North of Scotland.
You will ensure that service users (children and adults) and their families, receive high quality support, from the point of diagnosis and throughout their journey, and will assist them to access funding, equipment and care and support that they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions, and their families, in Scotland. The role will be primarily home based, but there will also be a requirement to attend outpatient clinics within the region, attend home visits where appropriate and to support responding to queries through the helpline and information inbox. Some travel will be required to attend meetings and events outside of Scotland. You will work with both statutory and voluntary organisations, clinicians, and health and social care professionals to ensure that people living with muscle wasting conditions get the care and support they need to live well and independently.
Please download the job description to see full role responsibilities.
About us:
Muscular Dystrophy UK (MDUK) is the charity for the 110,000 people living with muscle-wasting conditions in the UK. We bring together people affected by more than 60 rare and very rare progressive muscle-weakening and wasting conditions. We provide vital information, advice, resources and support for people with these conditions, their families and the professionals who work with them. Our care, information and advocacy service coordinate our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support, we also connect individuals with others affected by these rare conditions through our peer support networks.
Benefits:
We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, cycle scheme, health cash plan, financial wellbeing and an employee assistance programme.
Location: Home based in the North of Scotland.
Please note: you will need your own car and be able to drive for this roles.
*Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
**Please note interviews may be held on a rolling basis (via Microsoft Teams) so early application is advisable
The client requests no contact from agencies or media sales.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the role
Location: Community based in the London Borough of Hounslow.
Contract: Fixed Term Contract until August 2025
This is a varied and rewarding role, working in partnership with statutory and voluntary organisations, businesses and community groups, to build dementia inclusive communities in the London Borough of Hounslow.
You will;
- Deliver Dementia Friends sessions and raise community awareness of dementia.
- Work closely with local organisations to guide their dementia inclusive initiatives.
- Organise and attend health and community events in the borough.
Alzheimer’s Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and an incredibly exciting time to join a growing organisation.
About you
You will be work independently, alongside our local services team, to engage and develop community relationships for the long-term benefit of people affected by dementia. We particularly welcome applications from people who are representative of the diverse communities we serve in the borough.
You will have;
- An understanding or willingness to develop an understanding of dementia and the impact of dementia on both those diagnosed and those caring.
- Excellent communication skills.
- The ability to engage successfully with a diverse range of businesses, community groups and residents.
- The organisational skills to plan and prioritise your workload.
If this role inspires you as much as it does us, we would love to hear from you!
Please take the opportunity to complete a Personal Statement as part of your application.
Closing date: 2nd October 2024
Interview date: 9th or 10th October 2024
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Salary: £32,000 FTE (approx £22,857 pro rata)
Hours: Part time - 25 hours per week
Days and times: preferred option 5 hours per day Tuesday to Saturday but open to discussion; Some flexibility required to support the retail team when business directs such as Health & Safety or Annual Leave issues to provide shop cover and support
Contract: Permanent
Responsible to: Director of Resources
Responsible for: Shop Managers and Assistant Manager, cover staff
Accountable to: Marketing & Communications Manager
Location: 3 Chapel Court, 126 Church Road, Hayes UB3 2LW - Age UK HHB operate a hybrid and flexible working policy on successful completion of induction
Closing Date: 12 noon on Friday 4th October 2024
Interviews: TBC
ACCESS TO A CAR AND A CLEAN FULL DRIVING LICENCE IS A REQUIREMENT OF THIS POSITION
We are looking for someone to support our enthusiastic team of shop managers and volunteers whilst developing our retail operations as vibrant hubs in the community.
We currently have two stores but are looking to develop and expand these so need someone who can manage and support the team, help with expansion and develop relationships with corporate partners and donors.
The shops are an important part of our organisation and we are excited to develop this area and look forward to hearing from interested candidates.
The client requests no contact from agencies or media sales.
A fantastic opportunity has arisen for an Assistant Accountant with an international charity, on a full-time, permanent basis. As Assistant Accountant you will play an integral role in the Finance team and support the work of the Finance Manager and Director of Finance.
Please note, there is hybrid working in place with this organisation – you will only need to be in the office one day (Thursday) per week
As Assistant Accountant, you will:
- Assist the Finance Manager with the annual audit of group and subsidiary accounts within the required deadlines
- Assist the Finance Manager to prepare annual budgets and revised forecasts
- Assist the Finance Manager with the month end process & the preparation of the monthly management accounts
- Undertake ad hoc investigations into and analysis of accounts
The successful applicant will:
- Have demonstrable experience in finance within the charity sector, in a similar role
- Be part-qualified
- Have knowledge of the Charities Statement of Recommended Practice (SORP)
- Have good knowledge of accounting software and information systems
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Barnardo's and Amazon have joined together in partnership to deliver a programme which aims to support and transform the lives of care leavers and young people who are not in education, employment or training. The aim of the programme is to equip young people 18-29 with the skills, confidence and ambition to pursue their goals of finding employment, apprenticeships or further education and training.
The full-time Project Management Apprentice will support the functions of the service, be the first point of contact for enquiries, information about the project and communicate key messages. The role will consist of hybrid working of 60% within Barnardo's and 40% within Amazon and will involve remote working as well as office based.
Although it states homebased on the advert, there are 2 Amazon locations. You must be travelling distance to either London or Gateshead (Tyne and Wear).
The role will support The JOBS Project Service Manager and work in key areas liaising with teams to manage the JOBS Project service across sites nationally. The role will work cross-functionally with stakeholders at all levels to support the management of the program and initiatives.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real difference to the lives of unpaid carers? Do you have the skills and dedication to support impactful projects that provide essential support and services to unpaid carers? If so, we have an exciting opportunity for you!
We are seeking a dynamic, motivated and organised Project Officer to join our Innovation and development team. The successful candidate will play a pivotal role in coordinating and managing projects aimed at supporting unpaid carers and Carers First teams; at times working in partnership with other organisations. This role includes planning, delivering, implementing, and evaluating projects, to ensure they meet our strategic objectives and deliver real impact to the carer community.
This role requires a proactive individual with a passion to ensuring carers receive relevant and essential information bespoke to their individual caring situation. The ability to work in co-production and collaboratively with a diverse range of stakeholders, and interest in driving forward the delivery of the Carers First Strategy, to reach and provide better support to more carers.
As a Project Officer, you will play a crucial role in developing and delivering programmes aimed at enhancing the support we provide to unpaid carers. You will work closely with our team, partners, and stakeholders to ensure our projects meet the highest standards.
To apply for a role with Carers First, please complete in full our online application form via our website. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact and we will be happy to organise for one of the Team to contact you.
Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful.
Equal Opportunities Employer
Positive Collaborative Ambitious
Our new three-year strategy will enable us to grow our work to reach and support significantly more carers delivering innovative programmes of support
The client requests no contact from agencies or media sales.
Funded by the Armed Forces Covenant Trust & NHSE, this work will transform the experiences of female veterans, and address barriers to access in areas including health and wellbeing, transition and employment, care, finance and pensions, housing, terms of service, historic hurt and loneliness. Collaborating across government, statutory, charity, and commercial organisations, the project will innovate within the sector, design sustainable provisions and translate research into action.
Reporting to the Project Lead for the Female Veterans Transformation Programme, you will be responsible for delivering the communication and engagement strategy during the course of the programme. This includes engagement and consultation with key stakeholders including Office of Veteran Affairs, MoD, NHS England, devolved nations health services, Royal Navy, Army and Royal Air Force (including Associations and charities), Veterans Commissioners, other veteran-facing organisations aligned through the Cobseo Female Veterans Cluster Group and female veterans themselves.
The post will be hosted by the WRAC Association who are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve.
If you see yourself as the motivated, self-starting and engaging officer of this transformational project, we look forward to receiving your application. All applicants must be able to demonstrate current eligibility to work in the UK.
The client requests no contact from agencies or media sales.
Are you an Individual Giving Officer looking for the next step in your career? We’re working with a leading health charity on their Senior Individual Giving Officer role which could be the perfect fit for you. The Senior Individual Giving Officer role will focus on supporting the organisation’s journey of growth and development. You will be responsible for supporting their individual giving programme, ensuring that income targets are met and activity is evaluated to drive improvement.
You will deliver campaigns across digital, mail and phone, evaluating performance and supporting the Individual Giving and Insight Manager with the testing and implementation of new fundraising activities.
To be successful as Senior Individual Giving Officer, you will need proven experience in:
- Managing direct marketing campaigns within a charity environment, including monitoring and meeting targets.
- Reporting on and evaluating campaigns to identify areas for growth and development.
- Working collaboratively with multiple internal and external stakeholders to deliver a project.
Salary: £31,000-£35,000
Contract: Full-time Permanent
Location: Hybrid – minimum 1 day in Islington office
Deadline: 1st October
1st interviews: Rolling
If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Direct Marketing Manager, Retention, is a newly developed role at the DEC, responsible for shaping and delivering new and existing supporter journeys for DEC individual, community and legacy donors, and leading a programme of improvement across all major contact points between the DEC and the public.
The Direct Marketing Manager, Retention will:
- Contribute to and develop DEC direct marketing strategies, including the refreshing, implementation and analysis of the DEC’s segmentation, to maximise future income and continually improve the retention of individual supporters for future emergency appeals,
- Lead on the production of retention and reporting back materials for individual and community supporters,
- Manage the development and maintenance of specific supporter journeys,
- Develop and oversee the materials and supporter positioning for a light touch and mainly reactive legacy marketing programme for the DEC.
Key responsibilities include:
Strategy and Planning
- Develop and implement the direct marketing retention strategy, ensuring that past learnings are built upon, and new ideas are tested.
- Develop and implement specific audience journeys for segments across both the life cycle of a DEC appeal and between appeals.
- Ensure timely and relevant communications to all direct marketing, community, and legacy audiences on the impact of their donations.
- Build an improved supporter journey strategy for new, repeat, and lapsed donors.
- Lead, design, and monitor the collection of audience insight during appeals.
Fundraising
- Develop the DEC’s donor journeys for individuals and community supporters, monitoring the development of segments and the engagement of repeat donors.
- Provide analysis during and following an appeal of performance to measure and report performance against key indicators and develop recommendations for improving impact in the next appeal.
- Support the stewardship of community fundraisers and groups in conjunction with the Supporter Services team.
Networking and building relationships
- Develop excellent working relationships with the DEC’s suppliers including creative agencies, media agencies, SMS and email suppliers, and the print/mailing house.
- Work with permanent and temporary staff at the DEC during appeals to maximise the success of the appeal.
The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can meet the criteria, regardless of gender, race, age, disability, sexuality, or religion.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Head of Programmes is a critical role for the organisation, responsible for ensuring DEC funded programmes meet programmatic standards, are fully traceable, routinely monitored and comply with organisational procedures and institutional donors’ requirements. In addition, the Head of Programmes is also appointed as the Serious Incident Reporting (SIR) Officer, serving as the first point of contact for member agencies to report incidents regarding safeguarding, financial misconduct and reputational risk.
Externally, the Head of Programmes liaises with the Foreign, Commonwealth and Development Office Senior Response Officers, UN OCHA, Charity Commission, Emergency Appeals Alliance, Member Agencies including Humanitarian Directors and in-country colleagues.
Key responsibilities:
Communication and Collaboration
- Key point of contact with member colleagues regarding programmes finance, adaptive programming and DEC compliance, facilitating timely and accurate communication.
- Contribute to DEC functional and advisory groups, Board sub-committee meetings and Board meetings including participation in Humanitarian Directors meetings.
- As a key point of contact with FCDO SROs, develop and maintain a positive and collaborative relationship, and ensure timely delivery of all UK Aid Match MOU obligations.
- Strengthen and maintain colleagues understanding of DEC’s ways of working both internally and externally (DEC HQ members, in-country colleagues and local partners and key stakeholders).
Analysis and Reporting
- Provide oversight to the review and analysis of member charity appeal budget plans and financial reports with a focus on compliance with DEC policies and good practice guidelines to assess unusual variances and value for money considerations.
- Deliver and contribute to timely and high-quality infographics, reports and briefings for key stakeholders and institutional donors including Board of Trustees, FCDO and BBC.
- Manage & maintain investment in public transparency and demonstrate DEC’s contribution to the humanitarian sector, including reporting to IATI and UN OCHA Financial Tracking Service (FTS).
- Continuously develop, improve and manage DEC’s Knowledge Information Management systems (KIM), as user-friendly collaborating platforms that enhance learning and enable data analysis, visualisation and high-quality reporting.
- Collect, analyse and present accurate and timely data to help inform a rapid assessment of appeal Criteria 2 for both rapid onset and evolving protracted crises and contribute to the development of the Case for Appeal.
Management and Leadership
- Holistic and flexible approach to any given scenario/context, whilst ensuring a robust process is followed, recorded and documented.
- Deputise for the Director of Humanitarian Programmes and Accountabilit
- Effectively line manage and provide leadership to Grant Managers and Programme Officers, contributing to the high performance of the Programmes & Accountability team.
- Manage the Appeal Surge Roster (external consultants) including overseeing recruitment and necessary training.
- As Serious Incident Reporting Officer, manage processes and support with onward reporting to key stakeholders including FCDO and Charity Commission.
- Manage service providers as required.
If you have managed similar portfolios in humanitarian organisations, have demonstrable leadership qualities, with a proven ability to represent organisations at the highest level, then we would love to hear from you.
How to apply
Please apply with your anonymised CV & cover letter.
We will be interviewing on a rolling basis, with the intention to fill the role by November 2024.
The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By applying, you confirm understanding of, and consent, to these recruitment procedures.
The client requests no contact from agencies or media sales.