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Location-UK, London or London whereabouts
Department- Business Support
Reports to (Line Manager): Director of Finance and Business Support
Responsible for( Line managing): IT Officer and Operations Officer
Grade: E
Contract Type: Open-ended contract
About HelpAge
HelpAge International works with a diverse global network of around 200 organisations across 99 countries to promote the rights of older people to lead dignified, healthy and secure lives.
Through partnership and collaborations, we work to ensure the inclusion of older people across society and strive to deliver a just and fair world for everyone as they get older. Our work is driven by our desire to achieve real impact for older people, to be inclusive, to work in partnership and to learn from our shared experience.
About the Job
The IT & Operations Manager plays a senior leadership role within the Business Support Department, providing strategic oversight of global operations and IT services to enable HelpAge International to deliver its 2030 Strategy, Ageing in a Just World.
The role is responsible for leading the development and delivery of operational and IT services that support evolving ways of working, partner-led programming, and the localisation agenda. The post holder ensures robust systems, processes, risk management, and compliance across operations, IT, and cybersecurity, and works collaboratively across the organisation to support effective service delivery, decision-making, and organisational resilience.
Key areas for impact/influence and responsibilities
To make an impact and influence, the role holder will:
Strategic Operations & IT Leadership
· Lead the development and delivery of the annual Operations & IT plan, budget, and reporting.
· Provide oversight of operational performance through Business Intelligence (BI), KPIs, and regular analysis.
· Manage the Operations & IT risk register, including operational, IT, and cybersecurity risks and incidents.
Operational Systems, Policies, and Services
· Lead and support the delivery of policies, processes, and tools across key operational areas, including contract and partnership management, data protection, environment, systems, and cybersecurity.
· Provide operational advice and support to Global Teams and clusters in London and overseas.
· Support localisation processes, including country office operations and office closures as required.
· Maintain the organisation’s IT resources and infrastructure ensuring they are adequate to our needs and fit for purpose.
· Ensure maintenance of the digital assets and equipment register.
IT Strategy and Digital Enablement
· Lead the organisation’s IT roadmap and delivery of key IT projects and digital tools.
· Ensure appropriate cybersecurity measures are in place and lead the management of cyber incidents.
· Ensure staff are equipped for safe and effective remote working, in collaboration with HR and Operations.
People Management and Collaboration
· Line manage Operations & IT staff and coordinate communities of practice across operational areas.
· Work closely with Business Partners, Global Impact, and Business Development teams to manage operational risks and strengthen partnership and contract management.
· Manage the Operations & IT budget and ensure efficient use of resources.
Skills and experience required
The successful candidate will bring:
· Experience managing projects and task groups to improve operational practice and processes.
· Strong analytical skills, including data analysis, reporting, and identification of trends.
· Knowledge of best practice across multiple operational areas such as partnership and contract management, data protection, security, environment, and IT.
· Experience delivering training and providing operational and IT support in an international organisation, both remotely and in person.
· Ability to provide efficient, responsive operational and administrative support within a changing organisational context.
· Strong collaboration skills and ability to work across teams, functions, and with external partners.
· Alignment with HelpAge values: impact, learning, partnership, and inclusion.
How to apply
Interested candidates are invited to submit their application, including a detailed CV and a cover letter only demonstrating how their skills and experience align with the requirements of the role not later than the deadline 17 June 2026.
Please submit your application through the specified channel, clearly indicating the job title in the email subject. Due to the high volume of applications, only shortlisted candidates will be contacted.
Interested and experienced candidates are requested to submit their CV &Cover Letter Only to the email provided.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Senior Commercial Manager
Reporting To: Head of Food Partnerships
Salary Range: £45,000 - £48,000
Contract Type: Permanent
Location: Remote with regular travel across the UK
Working days/hours per week: Monday to Friday, 35 hours per week.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
Assisting with the management of working with surplus, through a portfolio of over 200 food partners, managing daily challenges requiring leadership support and stewardship of a network of senior food industry contacts.
Duties & Responsibilities
Essential
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



Are you an experienced copywriter who can turn insight into powerful ideas and compelling content? Join Shelter as our Senior Creative (Copy) and help create campaigns that inspire people to support our work and drive change in the fight against the housing emergency.
About the role
The role will provide an opportunity to work across a range of media including print, tv, social and experiential designs. You will work with stakeholders across the organisation creating communications for our teams in fundraising, campaigns, services and retail. You will create strong concepts backed up with strategic thinking and be able to present your ideas clearly to a variety of stakeholders
Role specifics
We're looking for a talented and experienced copywriter who can create compelling, accessible content that inspires people to support Shelter or seek help when they need it most. Working closely with our Creative team, you'll take projects from concept through to completion, developing strong campaign ideas, writing for a wide range of channels and audiences, and presenting your thinking clearly to stakeholders. You'll produce and edit both long and short-form copy, ensure all content reflects Shelter’s brand and tone of voice, and maintain the highest standards of accuracy and attention to detail. As a senior member of the team, you'll also lead mid-sized projects, support and mentor copywriters, and help bring complex information, stories and data to life in engaging and impactful ways.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
As our Senior Creative (Copy), you’ll be joining a friendly, talented and dedicated team who recently won In-house agency of the year at The Drum awards. You will work closely with your Creative Lead and fellow writers and designers to deliver creative content to highest standard across all areas of our communication.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Context and Background
Our award-winning Creative Team sits within the NSPCC's Communications directorate. We're made up of creatives with design, writing and film production expertise. We create campaign and marketing identities, concepts, and materials, across all channels and for all audiences. We mainly work across three brands -- NSPCC, Childline and NSPCC Learning.
Our team has a broad skillset, covering creative strategy, ideation and delivery. We provide consultancy, art direction, planning, tone of voice guidance and copywriting across print and digital. So whether our colleagues are promoting a fabulous new fundraising event, introducing one of our frontline services, or kickstarting a new national campaign, our team is on hand to offer expertise.
As our new Senior Writer, you'll play a fundamental role in making sure the work we put out is as engaging and impactful as possible to a wide range of audiences.
Job purpose
The Senior Writer will be a highly talented communicator with substantial expertise in creative copywriting, branding and communications, preferably with experience in the charity sector.
You'll work on a wide range of creative briefs that might see you writing copy for print, digital, film, social media or web, based on briefs that come in from teams across the NSPCC. You'll also share your knowledge and expertise through workshops and consultation with internal teams and external agencies.
You’ll work closely with the Head of Creative to drive the quality, consistency, and effectiveness of our marketing and communications, making sure we’re talking to our supporters and the people we help in the most effective way possible. A large part of this is continuing to increase the use of plain English across the organisation.Finally, you will develop and lead strategy relating to copywriting, core messaging and tone of voice for the organisation. And as a senior member of the team, you'll help guide and mentor more junior colleagues.
Key relationships - Internal
• Reports to the Head of Creative.
• Is a key part of the senior Creative team and the wider Brand and Marketing department.
• Works collaboratively with all teams across the organisation to ensure creative excellence and brand integrity.
• Proactively engages with NSPCC colleagues.
Key relationships - External
• Liaises with external professionals e.g. freelance writers, agencies, filmmakers.
• Develops links and shares best practice with peers within the UK charity sector.
• Establishes networks with industry opinion formers, media and other stakeholders.
Main duties and responsibilities
• Develop verbal brand identity – through copywriting, core messaging and tone of voice guidance – across the NSPCC and Childline.
• Work with the senior Creative team to agree and deliver client projects from initial concepts through to the finished product, in line with our department’s annual business plan.
• Explore and develop creative concepts and help push the boundaries of the creative direction and output of the NSPCC, working closely with the Head of Creative and senior team.
• Pitch concepts and finished copy to commissioning teams, in line with brief objectives and the NSPCC brand.
• Make sure creative collateral across NSPCC and Childline marketing and communications is consistent and of a high standard.
• Partner with teams across the charity that create content, offering expert advice and creative solutions relating to brand and tone of voice.• Work effectively with other Communications colleagues to make sure we complete projects on time and in budget.
• Support junior team members, and contribute to the growth and personal development of communications team staff through supervisory, coaching and mentoring activities.
• Identify and provide long-term strategic solutions to the NSPCC’s editorial and copywriting needs, and fulfil them by working with the Head of Creative and senior team.
• Develop high-quality writing standards for the NSPCC, including style guides and training, with a focus on increasing the use of plain English and inclusive language across our work.
Responsibilities for all staff within the Communications directorate
• Actively participate in regular department and team meetings, contributing to strategy discussions and decisions which will benefit the NSPCC’s communications activities.
• Maintain an awareness Health and Safety and comply with the NSPCC’s Health and Safety policy and procedures.
• Take personal responsibility for keeping up to date with the NSPCC’s work to keep children safe.
• A commitment to safeguard and promote the welfare of babies, children, young people and adults at risk.
Person specification
1. Substantial experience in a copywriter role in either an agency or in-house team, with demonstrable ability of working across a broad range of briefs.
2. Proven ability to communicate and present confidently and clearly to senior stakeholders and clients.
3. Enthusiastic about embedding EDI principles across all areas of copywriting and in our wider communications work.
4. Experience working with and creating brand guidelines.
5. Experience guiding and mentoring junior team members.
6. In-depth and up-to-date knowledge of current trends and best practise in marketing, advertising and communications.
7. Highly collaborative and focused on creating a collaborative team spirit.8. Solid understanding of copywriting and editorial across environments including social, web, film and online advertising.
9. Ability to manage numerous complex projects for senior stakeholders, working to agreed deadlines often with conflicting priorities.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Start Date: Early July
Initial Duration: 40 Days, 3 days a week, with scope to extend
Time commitment: Estimated up to approximately 24 hours per week (based on delivery needs)
Rate: £32 per hour (freelance billing rate)
Oak National Academy is a fully remote organisation with over 100 employees and up to 200 freelancers and partners who depend on our systems every day.
We are looking to engage an experienced freelance IT Support Specialist to deliver a defined programme of access management, systems administration and compliance work as we grow.
The focus of this engagement is to ensure our core systems are well-managed, auditable and secure, and that staff and freelancers are well supported in their day-to-day use of them.
The appointed freelancer will bring their own expertise and approach to shape how this work is delivered, working to agreed priorities and timelines, and collaborating closely with Oak colleagues.
This is a remote UK-based role, carried out on an Oak-managed device.
Scope of work
The freelancer will be responsible for delivering the following outcomes:
● Provision of first-line and second-line support across agreed IT workflows, ensuring requests are resolved efficiently and appropriately escalated where required.
● Monitoring and managing our MDM for hardware and software alerts.
● Delivering agreed access, provisioning and deprovisioning activities associated with onboarding and offboarding processes.
● Hardware and software troubleshooting across the organisation.
● Monitoring and managing Google Admin alerts.
● Effective day-to-day administration of access and permissions across Oak's core systems.
● Collaborating with the IT & Data Security Officer on IT operations projects.
Experience and expertise
We are interested in hearing from freelancers who can demonstrate:
● 3+ years' experience in IT systems or infrastructure roles, where systems administration, access management and security were a core part of the work.
● Strong, hands-on expertise in Google Workspace Admin, including user management, groups, permissions and security settings.
● Experience using MDM platforms and remote support tools.
● A careful, trustworthy and improvement-focused approach, with a strong appreciation of security, accountability and collaborative working.
● The ability to work independently and take ownership of delivering agreed outcomes.
● Confidence working within a small, remote team and collaborating effectively with colleagues.
● Google Workspace Admin certification is desirable but not required. We are most interested in practical experience and how you approach the work, so formal certifications are not essential to apply.
Tools and access
We will give you access to all the systems you need to carry out the work. The core tools you will be working with are Google Admin and the Google Suite, NinjaOne, Slack, Notion, 1Password and NordLayer.
We will provide an Oak-managed device (Windows and macOS) for the duration of the engagement. Given the level of system access this role involves, we require all work to be carried out on this device. We will handle device setup and system access before you start, so you are ready to go from day one.
Ways of working
This engagement is offered on a self-employed basis. You will work closely with the IT & Data Security Officer to ensure alignment, share progress, and agree priorities throughout the engagement period.
Next steps
You'll answer some questions - some short ones relating to admin and then four discipline-related ones. After the task closes, your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. If shortlisted, we'll invite you to a remote interview over Zoom.
We're receiving a strong response to our freelancer adverts, which may lead us to close the role early so if you're considering applying, please get your application in early to avoid missing out.
The client requests no contact from agencies or media sales.
About the role
As Finance Officer, you’ll play a vital part in keeping Plantlife’s financial operations running smoothly and accurately. Working closely with the Senior Finance Officer, you’ll take responsibility for the day‑to‑day processing that underpins our financial integrity—from coding invoices and preparing weekly payment runs to maintaining clear, well‑organised records and supporting month‑end routines.
You’ll work across multiple systems, help reconcile income from our CRM, and ensure colleagues have the information they need to manage their budgets confidently. This is a hands‑on role where accuracy, curiosity and a willingness to learn really matter.
You’ll be supported to build your skills, develop your understanding of charity finance and grow into more complex tasks over time, including restricted funds, audit preparation and process improvement.
If you’re looking for a role where you can deepen your finance experience, contribute to a mission‑driven organisation and be part of a friendly, collaborative remote team, this is a great opportunity to take the next step in your career.
About you
You’ll bring a strong eye for detail and a commitment to getting things right first time.
You’re confident working with numbers, comfortable navigating different systems and able to follow established processes with accuracy and care. You can manage your own workload, stay organised and use your initiative to solve routine problems or spot when something doesn’t look quite right.
At the same time, you’re a team player who communicates clearly, asks questions when needed and enjoys working with colleagues across the organisation. You don’t need to know everything on day one—what matters most is your willingness to learn, your reliability and your enthusiasm for supporting a smooth, well‑run finance function. If you’re looking to build your finance career in a supportive environment where your work makes a real difference, we’d love to hear from you.
To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!
Please note we do not accept CV's.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The On Demand Shift Manager provides operational leadership, clinical oversight and shift coordination for the On Demand bereavement support services which operate Mondays through Fridays 8am to 8pm. The role ensures that children, young people, and adults receive timely, safe and compassionate responses to bereavement needs through digital and on-demand channels.
In addition to line managing the On Demand Bereavement Specialists, the post holder also works on shift as part of the delivery rota to support the team directly, provide real-time guidance, and covers frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care. The post holder will work closely with the Head of On Demand Services to ensure that On Demand Services remain responsive, trauma-informed and aligned with best practice and organisational priorities.
Main Responsibilities
Leadership and Management
· Lead and coordinate daily On Demand service operations to ensure timely and effective response to live support requests
· Working closely with the other On Demand Shift Managers, manage team rotas, shift allocations, and cover arrangements to maintain consistent staffing and service continuity
· Provide real-time oversight during active service hours, offering guidance on case complexity, prioritisation and risk management
· Work on shift as part of service delivery to provide direct bereavement support, model best practice and ensure adequate cover during periods of high demand or staff absence
· Ensure service efficiency through proactive communication, timely handovers, and smooth transitions between shifts
· Support the Head of On Demand Services in monitoring resourcing, workflows and performance metrics
· Offer live, on-shift supervision and mentorship to On Demand Bereavement Specialists, ensuring quality and consistency of interventions
· Support staff in making safe, informed, and trauma-sensitive decisions in line with organisational safeguarding policies
· Provide clinical leadership for the On Demand Bereavement Specialists on shift, offering case consultation and decision-making support particularly in high-risk, ethically complex or emotionally intense presentations
· Hold clinical responsibility for the most complex service users on shift, supporting staff to formulate risk, decide on interventions, and coordinate onward referrals or emergency responses in line with organisational policies and processional codes of ethics
· Model high standards of clinical thinking, boundaries and self-care, supporting staff and volunteers to manage vicarious trauma, moral distress and the emotional impact of working on an On Demand service
· Facilitate reflective debriefing following challenging or traumatic cases to maintain staff wellbeing and service stability
· Ensure all support aligns with the NICE (2004) Level 2 psychological intervention framework and current evidence-based practice
· Foster a compassionate, psychologically safe team culture that prioritises practitioner wellbeing, resilience, vicarious trauma awareness and continuous learning from service delivery
· Collaborate with the Head of On Demand Services on workforce planning, recruitment, induction and succession to maintain service resilience and capacity
Communication and Relationships
· Communicate clearly and sensitively within the organisation and with external partners, including parents, carers and professionals across social care, education, health and mental health services (i.e. schools, social services, CAMHS, CMHTs and/or GPs)
· Provide clear, supportive and trauma-informed communication to bereaved children, young people and adults during live shifts, adapting approach to age, crisis level and digital medium
· Offer real-time guidance, debriefing and constructive feedback to On Demand Bereavement Specialists during shifts, promoting consistent standards and shared learning
· Build collaborative relationships with internal teams and external stakeholders to support integrated care pathways
· Communicate effectively with the Head of On Demand Services and senior leadership on shift incidents, risks, service pressures and quality improvements, escalating appropriately
· Handle sensitive feedback, complaints and critical incidents with empathy, transparency and solution focus, maintaining trust with internal and external stakeholders
· Adapt communication style and approach to suit the needs, preferences, and emotional states of children, young people and adults, including those with neurodiverse profiles or communication difficulties
· Provide clear, compassionate explanations of support options, safeguarding procedures, and next steps to children, young people, adults and families
· Maintain professional boundaries while fostering a safe and supportive environment for children, young people and adults
· Respond to challenging or emotionally charged situations with sensitivity, professionalism, and a focus on empathy and support
· Ensure accurate and timely documentation of communications and decisions in line with organisational policies and data protection regulations
Knowledge, training and experience
· Assess and engage in interventions with children, young people and/or adults in accordance with best practice
· Complete comprehensive psychosocial assessments which include assessments of risk and determining appropriate level of response/intervention
· Deliver targeted pre/post bereavement support and interventions utilising a range of therapeutic and psychosocial techniques, working within level 2 of the NICE (2004) psychological framework
· Advanced understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, families and adults
· Apply sound clinical judgment and maintain professional accountability for practice in line with national standards, organisational policies, and personal relevant professional Code of Conduct
· Maintain knowledge about current, evidence-based practice
· To maintain a personal profile of professional development in accordance with professional requirements/governing bodies
· Demonstrate knowledge of all relevant policies and procedures
· Adhere to legislation and statutory guidance related to Safeguarding Children and Young People, Safeguarding Adults, and the Mental Capacity Act, providing advice and guidance to colleagues and partner agencies where appropriate
· Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective service delivery
· Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities
Analytical and judgment skills
· Strong ability to make rapid, sound clinical and safeguarding judgments during live shifts, assessing risk, prioritising cases and deciding on immediate interventions or escalations
· Analyse real-time service data to optimise shift deployment, identify trends and recommend operational improvements
· Alongside the Head of On Demand Services critically evaluate team performance, recordings, transcripts and audits to provide targeted service or staff development, mitigate practice drift and uphold clinical governance standards
· Exercise exceptional professional judgment in assessing the emotional, psychological, and social needs of children, young people, and adults pre and post bereavement and in the delivery of immediate on demand support
· Analyse complex information gathered through assessment, observation, and communication to identify individual needs, risks, and strengths
· Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support
· Apply a trauma-informed and developmentally appropriate lens to clinical decision-making, ensuring sensitivity to cultural, social, and contextual factors influencing grief
· Contribute actively to meetings, clinical supervision, peer supervision, case discussions, and service reviews to plan, coordinate, and evaluate strategies of care and support
· Ensure accurate, timely, and meaningful data recording and reporting to inform clinical practice, service evaluation, and organisational performance monitoring
· Planning and organisational skills
· Strong shift and staff coordination
· Plan and organise work autonomously while engaging collaboratively with colleagues and volunteers to support coordinated care and seamless service delivery
· Support in the organisation of comprehensive quality assurance processes including shift audits, case sampling, outcome tracking and compliance monitoring
· Plan and deliver team training, drills and simulations for crisis scenarios, digital tool proficiency and new protocols, ensuring readiness for peaks in bereavement demand
· Provide cover and support for On Demand Support Service staff during periods of absence or high demand
· Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements
· Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness
· Contribute to the development of efficient, evidence-based practices by supporting team planning, service evaluation, and continuous improvement initiatives
Person Specification
· Level 4 qualification (or above) in counselling, psychotherapy, clinical psychology, counselling psychology or arts psychotherapy Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Current registration with a professional body (ie. HCPC, BACP, UKCP, NCPS)
· Evidence of relevant continuing professional development
· Experience of leading a team, ideally in bereavement, palliative care, mental health or closely related fields
· Experience with digital platforms
· Proven track record of successfully managing multidisciplinary teams delivering services to complex service users and complex safeguarding and risk issues involving children and adults
· Proven skills in managing teams and change successfully
· Experience of working therapeutically with children and young people
· Experience of working therapeutically with adults
· Robust knowledge of the emotional and psychological impact of bereavement and the needs of bereaved children, young people, families and adults
· Strong understanding of grief, loss and trauma across the life course, and of evidence-based bereavement interventions for children, young people and adults
· Deep understanding and knowledge of psychological theories, therapeutic interventions and models of grief work for children, young people and adults, and their effective application in practice
· Able to make clear psychological assessments inclusive of risk, safeguarding and mental health needs for children, young people and adults
· Expert knowledge of safeguarding policies and procedures
· Strong leadership, communication and relationship-building skills, with the ability to influence at senior levels and work collaboratively across teams and organisations.
· Strong understanding of change management and how best to implement change
· Excellent communication skills both verbal and written
· Attention to detail and produces reports and information to a consistently high standard
· Ability to manage time effectively, meeting deadlines while maintaining quality and accuracy
· Ability to successfully work collaboratively with colleagues, demonstrating strong interpersonal skills and the ability to influence and engage others positively
· Ability to deliver effective support, supervision, and line management to staff and volunteers, fostering professional growth and accountability
· Model high levels of personal integrity, professionalism, and ethical conduct
· Bring passion and enthusiasm for delivering high quality digital first bereavement services to children, young people, families and adults
Benefits
· 25 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 17th June 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
Please refer to our recruitment pack for further details on the interview process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
What you’ll be doing
Some of the duties and responsibilities of the role are:
· To keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence
· To set up case files and ensure all correspondence is in a central location for each complaint
· To ensure that all formal complaints are managed in accordance with the BABCP Complaints Procedures
· To ensure that all complaints are dealt with in a timely and professional manner and investigated as directed
· To undertake the initial assessment of complaints on receipt, including reviewing whether complaints meet the initial threshold requirements set out in the BABCP Complaints and Disciplinary Procedures and acknowledging them within specified timeframes
· To identify complaints that are out of scope, vexatious, or otherwise unsuitable for progression, and prepare reasoned recommendations for closure or non-progression
· To support with scheduling the meeting and preparing case files for the panel meetings
· To set up meetings for the purpose of hearing complaints in liaison with all relevant parties
· To support panellists (across the various complaints panels) to ensure that they have all the necessary information to deliver their role effectively
· To gather supporting documentation and data for the purpose of meetings and decision making
· To monitor the Complaints inbox, action and refer as required, exercising sound professional judgement in prioritising, responding to an escalating communication
· To ensure that at every stage of the complaints procedure service users and members receive timely updates regarding the progress of their respective complaints
What we’re looking for
· Experience of working in a similar role and within a regulated environment where standards are set and enforced
· Experience of assessing, analysing or triaging complains, enquiries or referrals, including applying procedural or threshold criteria
· Proven administrative experience and confidence working with case management systems or similar databases
· Demonstrable skills in identifying risk, safeguarding concerns and matters requiring escalation
· Ability to exercise sound professional judgment within a defined framework and justify rationale for decisions made, with strong customer service and interpersonal skills
· Excellent IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly and able to contribute to the preparation of reports relating to compliance and operational efficiency
· Excellent written and verbal communication skills with high level of accuracy and strong attention to detail
· Able to maintain impartiality and hear difficult information in a non-judgemental manner
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a cover letter by midnight on 21 June 2026.
Please note
If you have not heard from us by 26 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Not Beyond Redemption is looking for a dedicated and organised Solicitor to provide guidance and supervision to Pro Bono Solicitors and volunteers from our partner firms who assist with casework in private children law matters. The charity is seeking a Solicitor (minimum of 1 year PQE, preferably in family law) to work on a remote basis. The candidate must, however, be willing to travel to attend the in-person legal clinics in the Northeast.
Not Beyond Redemption is a charity founded by Camilla Baldwin that provides free family legal advice and representation to women in prison. The charity's focus is to re-establish critical access and relationships between mothers and their children. The scope of the work is varied and ranges from helping women with a myriad of legal matters, including understanding their rights, negotiating with carers and representing them in courts across the country. The charity currently holds legal clinics in all 12 women’s prisons across England.
The Role
Location: Primarily remote working. Occasional travel to HMP Low Newton in Durham (every 2/3 months) to lead the legal clinics -with additional travel to other women's prisons as required.
Purpose of the position:To supervise a caseload of private law family cases and to assist with the Northern legal prison clinics.
Description: We are seeking a compassionate and resilient Family Lawyer to join our core team. After initial supervision you will lead prison legal clinics in the North and run a caseload of private law children matters, staffed by a network of pro bono volunteers from partner law firms. You will work closely with the Supervising Lawyer in the North to ensure we continue to provide high quality legal advice/representation to women in the Northern prisons and maintain our pro bono partnerships in the region. You will also run a small case load without volunteer solicitors.
Key Accountabilities:
Person Specification:
Closing date: 5th June 2026
Providing mothers in prison with free Family Law advice and representation to re-establish and maintain relationships with their children.
The client requests no contact from agencies or media sales.
The role
The Armed Forces Project Officer will be responsible for the day-to-day management of the Armed Forces and Veteran Community Projects.
The post holder will have knowledge and experience of outreach/engagement, as well as experience of planning and running events and projects. The role requires flexibility and multi-tasking, as well as confidence to complete varied tasks as delegated. The role requires the coordination and chairing of working group meetings and representing the organisation at armed forces events and steering groups.
Overall, duties will differ according to the requirements of the HWE operational plan. Day-to-day responsibilities of the role will include ensuring that project work is completed to a high standard and all reporting requirements are complied with. The main purpose is to ensure that the influence of HWE is maximised through the delivery of high-quality and well organised events and activities and meetings that will capture and articulate the voice and lived experience of the people of Essex.
Key accountabilities
· To work with HWE staff, and especially the Senior Management Team, to support the delivery of high quality and well-organised HWE Armed Forces Projects. This includes:
o Plan and deliver the Armed Forces Working Group online and in person meetings.
o Plan and deliver the Primary Care Network Armed Forces Working Group online and in person meetings.
o Evaluate and report on impact of the working groups.
o Enhance the attendance of the working group meetings.
o Be a point of contact for the armed forces and veteran community within Essex.
o Make connections and report on impact delivered through collaborative working.
o Project planning, to ensure that the aims, objectives and outcomes of any project are clear and in line with HWE strategy and plans, and that the intended activity is likely to achieve those outcomes; that suitable milestones and monitoring are in place; that budgets are realistic and represent best value; and that risks have been assessed.
o Project delivery, including working with and coordinating HWE ambassadors and staff, as well as external partners/stakeholders, suppliers and contractors, to ensure that HWE projects and events are delivered according to plan.
o Planning and delivering outreach events and information stands on behalf of HWE to various armed forces and veterans communities.
o Ensuring that project delivery is on time and on budget, and that risk mitigations are in place.
o Working with the HWE Communications Lead to ensure that there is a PR and communications plan in place, and that it is implemented as appropriate.
o Ensuring that projects/events are evaluated appropriately, that outcomes are monitored, and that feedback is captured and provided to stakeholders.
· To conduct other tasks and duties as considered reasonable by the CEO.
Person Specification
The post holder will be highly organised, and an engaging and effective communicator, with good written and verbal skills. You will be capable of building effective relationships with individuals and organisations, including volunteers, and will be comfortable and highly capable in planning, coordinating and delivering different projects and events. You will have a high regard for the sensitivities of working within health and social care and be able to demonstrate a commitment to advancing the interests of patients, service users and the public within the changing landscape of health and social care.
You will also be enthusiastic about working within a small and ambitious team, with a demonstrable regard for the values and principles of Healthwatch Essex and a willingness to work flexibly to achieve the organisation's strategic objectives.
Knowledge, skills attributes and experience
Essential
o Knowledge and experience of managing volunteers and/or staff.
o Demonstrable experience of managing projects and/or events, especially within the context of a complex and/or multi-agency environment.
o Experience of working in or knowledge of the voluntary and community sector and/or health and social care.
o Experience of working in a fast-paced office environment, managing a potentially unpredictable workload.
o Knowledge and experience of using IT-systems, including Microsoft Office and the internet.
o Experience and knowledge of social media and its applications.
o Experience of community outreach and engagement.
We use your voice to improve health and care in Essex.
The client requests no contact from agencies or media sales.
The Head of Communications, Campaigns and Awareness will be the driving force behind Neuroendocrine Cancer UK’s voice, visibility and influence. Leading our communications and engagement strategy, this role will shape how we connect with patients, supporters, healthcare professionals and the wider public - building powerful campaigns, growing awareness, and ensuring our message cuts through where it matters most.
At the heart of the organisation, you’ll bring energy, creativity and strategic direction to everything from national awareness activity to day-to-day storytelling. You’ll champion a clear, compelling narrative for NCUK, ensuring all communications are insight-led, mission-driven, and always centred around the experiences of patients and families affected by neuroendocrine cancer.
We’re looking for an ambitious, ideas-driven communications leader who thrives in a fast-moving environment and loves making things happen. A natural relationship-builder and confident self-starter, you’ll spot opportunities, inspire collaboration across teams, and turn complex messages into bold, engaging content and campaigns that deliver real impact.
This is a rare opportunity to shape the profile and future voice of a growing charity with big ambitions. One day you might be leading a major awareness campaign or securing media opportunities; the next, creating compelling digital content, supporting fundraising activity, or influencing strategic direction at senior level.
If you’re a creative thinker, a brilliant communicator, and someone who wants their work to genuinely change lives, we’d love to hear from you.
Application deadline: 12 noon on Monday 15th June 2026
Provisional interview date: 30th June and 1st July 2026
To support and inform patients and families from diagnosis, enabling access to the best care and treatment.
The client requests no contact from agencies or media sales.
Job Title: Test and Quality Assurance (QA) Engineer - Web Applications
About You:
You would be working within the Cadet Digital Services framework, ensuring the UK’s Cadet Forces MIS and associated web apps are maintained to an exceptional standard. We are looking for a dedicated and detail-oriented Test and Quality Assurance (QA) Engineer to join our Agile Delivery team. If you are passionate about ensuring the highest quality implementation and delivery of web applications and have a proven track record in both manual and automated testing, we’d love to hear from you!
Key Responsibilities:
Required Skills and Qualifications:
What we can offer you
In addition to your salary, we offer all staff:
· Flexible working arrangements (you agree a working pattern with your line manager).
· Personal Accident Insurance, including loss of earnings cover and death benefit.
· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
· Good leave allowances (which are offered pro-rata for part time staff):
o 20 days annual leave plus Bank Holidays.
o Additional privilege leave, on set days each year, such as between Christmas and New Year.
o An additional five days of volunteering leave.
· Support for qualifications and personal development.
· Employee Assistance Programme.
· Season ticket loan.
· Railcard (if you are eligible)
· A caring and supportive team environment.
How to apply
Please send a covering letter that details how you meet the requirements of the job description along with a CV by 2359 hrs on Sunday 21st June 2026 by 2359.
Interviews will be held ishortly after.
While AI tools can be beneficial, we value the personal touch and authenticity in job applications. We encourage you to highlight your unique experience, knowledge, skills, and abilities, ensuring all information is accurate. Please use AI tools responsibly and with integrity throughout the application and selection process.
Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.
Army Cadet Charitable Trust (ACCT) UK aims to give all young people the opportunity to develop and achieve through Army Cadets activities.



The client requests no contact from agencies or media sales.
Performance and Insight Coordinator
Full time, 37.5 hours per week
Remote (UK), home working with regular travel
Salary £39,004 per year, plus benefits
About the Role
Here at Fire Fighters Charity, we are here to help all serving and retired members of the UK’s fire family to live healthier and happier lives.
We’re looking for a Performance and Insight Coordinator to help us better understand our performance, impact and relationships, and use that insight to drive improvement across the organisation.
Working within our Change and Innovation team, you’ll play a key role in bringing together data, feedback and relational insight from across the organisation and our partners. You’ll gather and analyse both quantitative data (such as service performance and reach) and qualitative insight (including staff feedback, stakeholder views and “soft signals”) to build a complete picture of how we’re performing.
You’ll work closely with colleagues across teams and with external partners, including Fire and Rescue Services (FRS), to capture and analyse relationship insight. By connecting this with performance data, you’ll help identify emerging trends, risks and opportunities.
A key part of the role will be turning complex information into clear, actionable insight. You’ll produce dashboards, briefings, heatmaps and reports tailored to different audiences, enabling teams and leaders to make informed decisions and continuously improve.
You’ll also support strategic planning and innovation by feeding insight into change activity, tracking learning, and helping embed a culture of reflection, feedback and improvement across the organisation.
This role is subject to a basic DBS check.
About You
You are confident working with both data and people, able to bring together numbers, feedback and observations to tell a clear and compelling story.
You’ll have experience in a role involving data, as well as research, engagement or service delivery, with a proven ability to analyse diverse information and translate it into meaningful insight. You’re comfortable working across teams in a complex organisation and understand the importance of strong stakeholder relationships.
You’re a skilled communicator, able to present information clearly to a range of audiences, including senior leaders and non-specialists. You’re also highly organised, able to manage multiple priorities and work collaboratively across geographically dispersed teams.
With strong emotional intelligence and listening skills, you can create safe spaces for feedback and ensure insight is captured consistently. You’re comfortable navigating ambiguity, spotting patterns, and identifying what matters most.
You’ll also bring:
Above all, you’re motivated by using insight to drive positive change, improve services, and strengthen relationships.
How to Apply
Please submit your application via our online portal, no later than midnight on 7 June 2026.
Interviews are planned for week commencing 15 June 2026.
If you need support or adjustments to enable you to make your application, please contact the People Team directly.
We offer specialist, lifelong support for members of the UK fire services community, empowering individuals to live happier and healthier lives


