Zac’s Youth Bar is recruiting! We are a dedicated Youth Charity based right inthe heart of our community and we are looking to recruit passionate and skilled workers to our successful and expanding Healthy Minds Listening Service.

The Sycamore Project was registered as a charity in 1995, founded by local church members, wishing to show the love of God in action by serving their community.

In 1999 a former pub in Farnworth was acquired, refurbished and in 2000 opened as “Zac’s Youth Bar”, an alcohol-free venue for young people. This building is our main location for on-site and now, online activities as well as staff offices. Zac’s puts the needs of the young people at the heart of all it does. Its projects are always evolving to meet the increasing needs of its young people and the wider community.

LOCAL PUBLIC AFFAIRS OFFICER (Greater Manchester)

Salary: Circa £26,000 per annum

Location: Home-based with regular travel to Greater Manchester, and less frequent travel to CRUK's office in East London

Hours: Part-time, 28 hours per week

Contract type: Permanent

Closing Date: Sunday 17th January 2021, 23:59pm

Application method: CV and cover letter

The Westminster & Local Public Affairs team communicate Cancer Research UK's policy messaging to parliamentarians in Westminster and local government across England to achieve policy change and help beat cancer sooner. Working with the Westminster & Local Public Affairs Manager and other Officers, this role is responsible for supporting Cancer Research UK's award-winning public affairs programme. The role will support the team's influencing work with Local Government, with a particular focus on:

• Local tobacco control and smoking cessation policy

• Influencing key opinion leaders in Greater Manchester and the North West of England

• Growing our engagement with Metro Mayors

• Helping to run our network of Councillor Cancer Champions.

Some of the key activity you can expect to be involved in is…

• Planing and delivering a programme of influencing activity with local/regional stakeholders across England, with a focus on Greater Manchester and the North West:

  • Identifying and prioritise local areas and audiences for engagement, and grow relationships with these stakeholders

  • Developing and implement engagement plans for achieving policy change, especially in relation to local tobacco control

  • Tracking and evaluate activity to demonstrate impact and inform future work

  • Organising and attend events with key stakeholders as appropriate, including lab tours, shop visits and the Cancer Awareness Roadshow

  • Representing Cancer Research UK at relevant external meetings

• Continuing to grow engagement activity with Metro Mayors, identifying influencing opportunities and developing relevant policy asks.

• Contributing towards the ongoing management of our Councillor Cancer Champions Network, including delivering regular comms, policy actions and occasional events.

• Collaborating with relevant internal teams and external organisations to ensure alignment of local influencing activity and amplification of the team's work.

• Working with the wider team to plan and deliver engagement at local government conferences.

• Producing a range of engaging and high-quality communications materials for local government audiences.

At CRUK we have a shared purpose of speeding up our progress towards eradicating cancer. The pioneering work we do around prevention, diagnosis and treatment of cancer has helped save millions of lives, but we still have a long way to go. Its teams such as our Public Affairs team that allow us to have a significant impact on the way in which our health policy is governed across the UK, and we want to continue this work. This is a key time to be joining us in this area as we respond to current affairs and ensure cancer research remains a priority.

Who are we looking for? Someone with…

Essential

• Demonstrable political interest and judgement, with commitment to neutrality and ability to work across the political spectrum.

• Quickly analyse complex policy issues and distil for a range of internal and external audiences.

• Excellent written and oral communication skills and ability to adapt style to different audiences.

• Strong organisational skills and experience of managing a complex workload, with tight deadlines and often changing priorities.

• Good relationship-building and influencing skills and confidence in managing challenging stakeholder relationships, including in coalition.

• Adaptable self-starter with the ability to work remotely and in a self-directed way as part of a larger team.

• Understanding of structures, policies and procedures in Local Government, and knowledge of the political landscape at a regional level.

• Ability to use initiative and take a solutions-focussed approach.

• Ability to plan and deliver several projects at the same time, including prioritising workload and meeting competing deadlines with minimal guidance and support.

If the above sounds like you, then we would like to hear from you. Please see our candidate pack here for a full role profile and more about CRUK:

Appointment Type: 12 months fixed term. Working Hours: 35 hours per week, Monday to Friday with flexibility for some weekend or late finish working. Location: The Cathedral Church of St John the Evangelist, Salford, M3 5LL Salary: £26,000-£32,000 per annum

About: The Diocese of Salford is seeking to recruit a suitability qualified individual to coordinate the Salford Cathedral Volunteer Programme alongside the establishment and development of the Volition Programme. This is an exciting opportunity for a highly organised and motivated team player to grow and develop the Volunteer Programme at Salford Cathedral, working in close partnership with representatives from Volition Community at Manchester Cathedral.

What we are looking for: The successful candidate will have significant experience of working in the field of volunteering and knowledge and expertise relating to employability. They will be committed to the role and passionate about the contribution of volunteers. The post-holder will possess excellent interpersonal skills with an ability to foster collaboration and develop effective working relationships with a range of people.

What you will need: Strong Leadership skills with a working knowledge of current legislation relating to volunteering and long-term unemployment. The ability to be empathetic and respectful and possess a good understanding and awareness of health & safety and safeguarding requirements. Sound problem-solving skills with an ability to be proactive and work on your own initiative within a framework set by the Diocese. A willingness to work within the ethos of the Roman Catholic Church and the Church of England.

The Diocese of Salford is committed to safeguarding and promoting the welfare of children, young people and adults at risk of harm. The post holder will be expected to contribute to a positive culture of safeguarding within the organisation. This post is subject to an Enhanced Disclosure by the Disclosure and Barring Service.

Closing date for applications: 12 noon on Friday 5th February 2021

To download an application pack please visit our website.

Salford Roman Catholic Diocesan Trustees Registered Charity

Registered Charity No. 250037

Policy Officer

Salary: Between £31,370-£35,850 per annum depending on location

Location: London, Bristol or Manchester

Contract: Permanent

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.

Housing associations are not for profit social landlords, and are the largest providers of homes for social rents in the country. Housing associations build around a quarter of new homes every year, including almost all new social housing.

We are recruiting two new policy officers to our 11-strong policy team.

In these role you will help policy development and influencing across our broad range of policy priorities. You will work closely with our members - drawing on their frontline expertise and experience - to shape and respond to government policy. You will build relationships with members, external stakeholders and government officials on behalf of the NHF.

You will not necessarily be a policy expert in housing yet, but you will be passionate about social housing and the role of housing associations in helping solve the housing crisis. You will have some experience of policy analysis and development, or be able to demonstrate the skills necessary to deliver this. You will be comfortable representing the NHF to stakeholders in Government, our members and elsewhere. You will be a strong collaborator, able to work with colleagues across the organization to deliver on our policy priorities.

Policy officers are flexible and can be required to work across a range of policy areas, but we are particularly looking for people with a strong interest in one or more of the following areas:

The sustainability and safety of new and existing homes
The financial and funding environment for housing associations
Resident involvement, housing management and support for tenants
Please indicate in your cover letter if you have an interest or experience in these areas.

The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff​​​​ . We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 31 January 2021

Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date 

Policy Leader

Salary: London - Between £42,00 - £46,100 + Excellent Benefits, National - per annum + Excellent Benefits

Location: London, Bristol and Manchester

Contract: Permanent

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 

Housing associations are not for profit social landlords, and are the largest providers of homes for social rents in the country. Housing associations build around a quarter of new homes every year, including almost all new social housing.

In this role you will shape and lead a long term programme of policy work on the supply of new homes, particularly social homes across England. You will work closely with our members – the nation’s largest developers of social housing – drawing on their frontline expertise and experience to shape and respond to government policy. 

You will help our members secure the public investment, private finance, land and planning permission they need to build new homes. And you will hold our relationships with high profile external stakeholders including senior Government officials. There is also the possibility of line management responsibility for one or more policy officers / assistants, and a chance to lead work across other policy areas as required. 

You will not necessarily be a policy expert in all areas of housing supply yet, but you will be passionate about social housing and the role of housing assocations in helping solve the housing crisis. You will have experience of shaping and leading a strategic and successful programme of policy work. You will be comfortable representing the NHF to senior stakeholders in Government, our members and elsewhere with credibility, expertise and political judgement. And you will be a strong collaborator, able to lead colleagues across the organization to deliver on our policy priorities. 

The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background. 

We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 3 February 2021

Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

Copywriter (Fundraising)

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

Our client is the UK's leading dementia charity – the only one focused on solving all the challenges faced by people affected by dementia. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Copywriter (Fundraising) Responsibilities:

Fundraising at our client is growing like never before. They raised over £80m last year, 9% more than the previous year, and they have even bigger ambitions for the future – bringing hope to everyone living with this devastating condition and advancing the search for a cure. The coronavirus crisis has forced us to put some of their plans on hold, but they are working in new and innovative ways to continue to secure funding to deliver their critical work.

Can you help to make this happen?

Their talented high-value fundraisers are generating an increasing number of exciting funding opportunities. In this crucial partnership role, you’ll work with individual, trust and corporate fundraisers to understand each potential donor and put together exciting, tailored funding packages. Developing in-depth knowledge of all their activities, you’ll make sure they have all the project and budget details for a successful application. You’ll then draft compelling proposals that inspire new donations and partnerships, and demonstrate the impact of these donations through powerful impact reports.

A great chance to act as an ambassador for people affected by dementia, this role offers the opportunity to showcase your creativity and ability to inspire with words, and to build productive relationships across a busy organisation.

Copywriter (Fundraising) Requirements:

With a flair for great writing, creative collaboration and internal engagement, you’ll be able to build strong relationships across the whole organisation – driven by curiosity and an eye for big ideas and small details. You’ll have proven experience of writing persuasively for a demanding audience, and particularly in making complex concepts accessible. Day-to-day, you’ll relish the challenge of taking each new brief as it comes: understanding a prospect’s priorities, developing a plan to win their support, and conveying this vision in whatever way is necessary for success.

You’ll be hungry for feedback that helps you identify new ways to inspire and engage supporters, and adept at juggling tasks to meet deadlines when short-notice opportunities arise.

About our client:

They embrace diversity, inclusion, and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition, and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.

Position: Impact Communications Officer
Location: Home Worker - England and Wales
Contract type: Permanent Full time
Hours: 35 hours per week
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)

Closing Date: 21 January 2021
Interview Date: w/c January 25 2021

You may have experience of the following: Proposal Writer, Bid Writer, Business Development, New Business, Copy-Writing, Copy-Editing, Corporate Fundraising, Major Donors, Trusts and Foundations, Marketing, Charity, Not for Profit, Creative Agencies, Third Sector, Press Officer, Journalist, Journalism, Communication Officer, PR, In-House Journalist, Newspaper, Creative Copywriter, Content Creator, etc.

Ref: 96280

Victim Support is looking for a Domestic Abuse Triage Worker based in Accrington

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

Victim Support are commissioned to provide Lancashire Victim Services, supporting over 80,000 victims of crime each year in Lancashire. Our specialist domestic violence service supports victims of domestic abuse including those at high risk of harm. We have an opportunity to work as part of our specialist team in Accrington as a Triage Worker. This role is pivotal in ensuring that we offer the right support at the right time for those referred who are at a high risk of harm you will be responsible for completing initial need and risk assessments and offering appropriate safety information, signposting and support.

We are looking for a someone with a proven track record of working with victims of domestic abuse who really understands the needs, issues and barriers to support and has the skills to engage with clients. You will need an excellent telephone manner as well as the ability to work under pressure and to deadlines and timescales. You will need to be able to work efficiently at a fast pace in order to manage your workload and will have excellent IT skills.

You will be based in Accrington but initially due to the current circumstances will be working from home so you will need to have a confidential and appropriate space from which to work.

Closing date is 7th February and interviews will be held via Skype on Friday 12th February 2021 with an anticipated start date of 14th March 2021

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (A and Essential). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants of Black, Asian and Minority Ethnic heritage. We also particularly welcome applications from disabled people and people from LGBT+ Communities.

Customer Insight and CRM Co-ordinator 
Salary: London - £28,000 per annum + Excellent Benefits, National - £23,900per annum + Excellent Benefits
Location: London, Bristol and Manchester
Contract: Permanent 

The National Housing Federation (NHF) is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. 
Housing associations are social landlords, and are the largest providers of homes for social rents in the country. We and our members, believe that everyone should be able to live in a great quality home that they can afford. 
Many housing associations are also developers in their own right, building around a quarter of new homes every year, and build almost all new social housing. Our sector is not-for-profit, investing its revenues into the people and communities we serve.
Interested in housing associations, marketing and data analysis? Want to work in an exciting and dynamic team?
We’re advertising for a Customer Insight and CRM Coordinator to join the NHF’s Member Intelligence team. You’ll primarily be involved in collecting and analysing customer data from NHF events, while also helping to shape systems and processes to collect, maintain and utilise member data effectively. We’re looking for someone who has strong communication skills, is able to work collaboratively with various colleagues, and who will put members at the heart of everything they do.
The NHF has recently published its equality, diversity and inclusion strategy, which was co-created with staff . We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  The NHF is committed to ensuring our workforce reflects the diversity of the society in which we live and encourage applications from people of all different backgrounds, regardless of all protected characteristics or social background.
We are a disability confident employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.

Closing date for applications: 28 January 2021
Interview date: 10 February 2021  
 
Please note: if we receive a high number of applications, we reserve the right to close the advert, before the closing date

Healthy Me Healthy Communities is a not for profit social enterprise founded in 2012 making a positive difference to people’s health, lives and local communities. HMHC operates on the principles of coproduction, bringing together a range of partners, resources and assets for achieving positive outcomes in neighbourhoods across Manchester. At the heart of our work is involving people who benefit from our work, believing everyone has the skills and capacity for improving their own, families and communities’ outcomes.

HMHCs’ Strategic Vision is:

“reducing health inequalities together”

So “everyone enjoying a long, healthy and happy life.”

An exciting opportunity has arisen for a Training and Learning Programme Manager to join our small, friendly team. The Training and Learning Programme Manager will be responsible for developing and delivering our learning provision, including accredited and non-accredited courses and external income generating training.

Other details:

• 5% employer pension.
• 15 days holiday rising 1 day per year to a maximum of 30 days, plus 8 statutory bank holidays.
• Plus 1 leave day for employee birthday and 1 wellbeing day accompanied by £100 wellbeing budget.
• Sick-pay is 4-weeks full-pay, 4-weeks half-pay followed by statutory sick pay (subject to satisfactory probation period).
• Access to ‘Health Assured’ employee assistance programme for health & wellbeing support.

Equal Opportunities:

HMHC strives to be an equal opportunities employer and celebrates diversity and is committed to developing a diverse team. We welcome applications from people returning to work and may not have continuous employment history.

Key-tasks include:

1. Manage learning provision.
2. Working with SLT to identify, appraise and develop learning and development opportunities, informing strategic decision-making.
3. Inducting and supervising tutors delivering HMHC provision.
4. Delivering accredited learning provision, taking responsibility for learner journey.
5. Manage the course accreditation process from concept to implementation.
6. Monitoring budgets and outcomes from internal and external sources (I.e. grants, sales)
7. Establishing the learning process, setting-up and coordinating course documentation that satisfy external accredited-body requirements.
8. Registering courses and submitting relevant documents with external learning agencies (I.e. RSPH).
9. Creating and coordinating marketing and promotion of courses.
10. Work with SLT and L&D Leadership Team to develop and implement a quality management/improvement framework.

Essential Criteria:

1. Experience of planning, delivering and evaluating learning provision for diverse groups of people at a range of levels.
2. Deliver learning provision meeting external curriculum and quality standards.
3. A recognised teaching or training delivery qualification.
4. Experience of adult education quality standards and procedures.
5. Able to organise course documentation, learner files and carry out administrative tasks to a high standard and in line with course requirements.
6. Able to identify and appraise new opportunities to develop provision, improve learner experience and outcomes.
7. Project management skills to prioritise tasks and manage time effectively to meet deadlines.
8. Experience of managing projects with multiple outcomes.
9. Excellent administration skills.
10. Able to engage and motivate people of all backgrounds to participate and become involved.
11. Passion for supporting people facing social exclusion and inequalities.
12. Skills to promote and market courses externally to generate income in line with organisational targets and budgets.
13. Professional attitude and conduct.
14. Experience of working on own initiative with minimum supervision.
15. Good practical knowledge and use of IT packages including Microsoft Office, databases, email and social media.
16. A good standard of education with evidence of professional development.
17. Entitlement to work in the UK.

We are the Equality and Human Rights Commission. We stand up for freedom, compassion and justice in changing times. We do it by promoting and upholding equality and human rights ideals and laws across England, Scotland and Wales. Our work is driven by a simple belief; if everyone gets a fair chance in life, we all thrive.

This is the chance to join our Content team at an exciting time of website research and redevelopment. With 3.2 million visitors last year, our website is the public face of the Commission. We want to make sure it meets our users’ needs and reflects our priorities.

The Content Designer will work with the Website and Digital Content Manager to provide a user-focused website for the Commission.

Benefits

The salary for this role is £31,015.68.

• A range of flexible working patterns
• Annual leave entitlement of 30 days (pro-rated for part time employees), plus 8 Bank Holidays per year
• Access to Civil Service Pension Scheme and partnership pension schemes
• Employee Assistance Programme, and a range of employee wellbeing offerings
• Season ticket loans
• Employee Benefits Portal, including cycle to work, charity giving, gym discounts and employee retail savings
• Payment of professional subscriptions
• Favorable enhanced parental leave options
• Mental Health First Aiders
• Access to Civil Service Learning and a range of comprehensive Learning and Development options
• Access to Civil Service Jobs portal

For further details, including how to apply, please visit our full Civil Service Jobs advert. 

Your application answers will be reviewed blind to ensure fairness. Your responses will be randomised and the shortlisting panel will not see any details about you, including your CV. Your CV will only be seen after shortlisting if you have been invited to an interview.

Please note your application will be automatically rejected if you are not a qualified social worker.

We are recruiting talented Leadership Development Advisors to deliver 1-to-1 and group coaching sessions to Firstline Leaders (FLLs). We currently lack racial diversity in our coaching pool and want our organisation to better reflect the communities we serve. Therefore, we are actively seeking applicants from Black, Asian and minority ethnic (BAME) backgrounds for these roles.

Job Description

Firstline is a tailored leadership development programme based on Frontline’s leadership capability framework and a carefully cultivated curriculum.

First line managers are the primary engine for championing reflective leadership practice and systemic change in social work.

Two ten-month cohorts run each year, the first starting in the spring, the second in autumn. The participant journey on the Firstline programme includes a number of residential leadership modules, workshops and extensive coaching by our Leadership Development Advisors.

New opportunity not to be missed! Centrepoint, the UK’s leading youth homelessness charity, is looking for a Regional Fundraising Co-ordinator to join our Fundraising team based in Bradford or Manchester to support and develop Centrepoint's regional fundraising portfolio. In return, you will receive a competitive salary plus excellent benefits.

This is a 6-month fixed term contract opportunity with a closing date of 17th January 2021.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently.

Together with our partners, we support thousands of homeless young people each year.

The Fundraising Directorate is responsible for generating and raising the funds need to support the work we do. Millions of pounds is generated through businesses and their employees, trusts and foundations, wealthy individuals and fundraising events.  Income from voluntary sources enables Centrepoint to provide non-statutory support services including the organisations in-house Learning and Health Teams and the Centrepoint Helpline.

What you’ll be doing…

• Working under direction from the Regional Fundraising Manager to support Centrepoint’s Regional Fundraising Strategy, primarily through community and events fundraising, with a particular focus on helping to develop community fundraising in the North.

• Develop and deliver a portfolio of regional events including challenge and mass participation events, supporting Centrepoint’s flagship Sleep Out events and other events on the calendar.

• Recruiting and managing the stewardship of regional events participants to maximize fundraising and turn them into committed Centrepoint supporters.

• Implementing and delivering an interesting and engaging communications schedule with regional events participants.

• Identifying key potential community partners, securing income and generating relationships with them.

• Developing existing community partnerships

What we offer in return...

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

- 25 days of annual leave per year, rising by one day per year to a maximum of 27 days

- Excellent training package to ensure you have the skills and knowledge to build a new career

- Employer pension contributions of 4%

- Clear career progressions, linked to portfolio work, that enables movement up the pay scale

- Access to Cycle 2 Work loan scheme

- An interest-free travel loan

We seek to challenge discrimination and are committed to fairness and equality within Centrepoint. We welcome applications from anyone with direct experience of being homeless or using young people's services.

Don’t miss out on this fantastic opportunity to join our team as a Regional Fundraising Co-ordiantor, click ‘Apply’ now!

Keywords: Fundraising / Corporate / Bradford / Manchester / Charity / Homeslessness

Would you like be part of a contact centre team that measures its success on service and not sales and where you leave at the end of the day feeling you have made a difference? If so then this could be the job for you!

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 14,000 dogs; we never put a healthy dog down.

Our contact centre is responsible for handling inbound & outbound calls and emails for our network of 20 Rehoming Centres around the UK. There are no sales involved, just great customer service.

We are seeking a weekend Contact Centre Agent to work every Saturday and Sundays on shifts of 8.30am to 5pm. As Contact Centre Agent you will act as the first point of contact for our rehoming centres, effectively dealing with inbound & outbound calls and emails, and transferring them to a Rehoming Centre, if appropriate. You’ll also be required to handle enquiries and complaints in a timely and efficient manner to agreed standards whilst undertaking administrative duties as necessary.

The successful candidate will have previous experience working in a relevant environment, e.g. Contact Centre or Customer Services with a proven track record of understanding customers’ needs and delivering excellent customer service. You'll be a strong team player, have a professional approach and telephone manner teamed with the ability to work under pressure. In addition, you'll be passionate about the aims and values of Dogs Trust and be able to commit to a weekend working pattern.

To apply, please submit a CV & cover letter via our online application form.

Are you motivated to tackle the challenge of improving the homes and lives of older people? A great networker, excellent communicator and driven to make a difference to older people's lives?  Then this is the job for you.

Care & Repair England is a small, national housing charity dedicated to improving the homes and lives of older people. We are looking for a self-motivated person to head up our work with older people, local agencies and decision makers in the North of England.

As our part time North of England Officer you would lead on specific projects, particularly those working directly with older activists, groups, networks and forums to improve local provision of practical housing services for older people. You would also contribute to our wider efforts to improve the policy and practice links between housing, health and care.

We are looking for someone with strong interpersonal skills, able to work well with a wide range of people and organisations, with good communication and writing skills.  Knowledge about housing, planning, ageing and related policy and practice is essential.

Very importantly, you need to have commitment and drive to improve older people’s lives.

 Location Home based , located in North West /Yorkshire & Humberside regions, ideally central/ within easy reach of both, close to good transport links (preferably to public transport + road networks)