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Top job
Sir Oswald Stoll Foundation, SW6, London (On-site)
33,317
Customer Service Officer (Full-time) - Fixed-term Contract (end 31st March 2026)
Posted today Apply Now
Top job
St Stephen's Church, East Twickenham, Twickenham (On-site)
£34,000 - £36,000 per year, depending upon experience
St Stephen’s are seeking a dynamic leader to oversee their 0–11s ministry, inspire volunteers & help children grow as Jesus' disciples.
Posted today
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Mind in Croydon, Beckenham (On-site)
£30,404 per year
We are seeking a new Independent Mental Health Advocate (IMHA) to provide both statutory and non-statutory mental health advocacy services.
Posted today Apply Now
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Mind in Croydon, Beckenham (On-site)
£37,281.8 per year
Mind in Croydon is seeking to recruit an Advocacy Service Manager to join our small, dedicated team of Independent Mental Health Advocates
Posted today Apply Now
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Breast Cancer Now, London (Hybrid)
£44,000 - £48,000 per year
As a technical specialist focused on data & integration, you’ll collaborate with our digital, IT, and cross-functional teams
Posted today
Harris Federation, London (On-site)
L8-L18 (Inner London): £71,327-£88,496
Posted today
Association of Commonwealth Universities, London (On-site)
£45,362 per annum + generous benefits
As our Programme Manager use your extensive project management experience to lead the delivery of the CSCC.
Posted today
The Regulatory Assistance Project, Remote
£30,000 - £40,000 per year
Posted today Apply Now
Page 2 of 65
SW6, London (On-site)
33,317
Full-time
Contract
Job description

About Stoll:

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role: Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.

Key Responsibilities: Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.

Respond promptly to resident inquiries and resolve issues efficiently and professionally.

Coordinate maintenance and repairs to ensure properties are maintained to a high standard. 

Monitor contractor performance and follow up on incomplete or delayed works to ensure service quality and resident satisfaction.

Manage resident move-ins and move-outs, including inspections and addressing any defects.

Ensure accurate and thorough logs are maintained and monitored from issue inception to satisfactory resolution.

Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.

Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.

Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.

Provide administrative support for tenancy-related processes.

Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.

Use internal systems to log interactions, raise repairs, and track progress.

Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.

Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.

Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.

Person specification:

Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.

Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.

Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.

Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.

Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.

Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.

Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.

Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.

Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.

Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible. Frontline Competencies Working with Customers

A focus on maximising the independence of our Customers in all interventions

A focus on delivering a holistic service to Customers at all times, focusing on the person as well as their situation

The ability to regularly motivate and inspire Customers to improve their life situation

The ability to deal with customers exhibiting challenging behaviour in a positive way

An understanding of support issues, particularly relating to Veterans Communication

The ability to communicate effectively with all Customers Health and Safety

An understanding of how to safeguard vulnerable adults and children

The consistent application of appropriate boundaries when working with Customers Other Duties

Support housing: Carry out any other duties as required by the Housing Manager or Head of Housing.

Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently

Posted by
Sir Oswald Stoll Foundation View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 30 September 2025
Closing date: 10 October 2025 at 16:36
Tags: Customer Service, Housing

The client requests no contact from agencies or media sales.