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Entry level jobs in sandbach

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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
Full training will be provided and you will be working as a part of an approachable and supportive team in a rewarding environment
Posted today Apply Now
Top job
Dimensions UK, Remote
£48,716 per year
Seeking an enthusiastic and experienced individual to join Dimensions as Management Reporting Lead.
Posted 1 day ago
Top job
Closing in 4 days
RSPB, Remote
£51,549 - £55,035 per year
Lead multi-million-pound partnerships, support a brilliant team, and help build a future where nature and business thrive.
Posted 1 day ago Apply Now
Top job
Macmillan Cancer Support, Remote
£39,000 - £43,000 per year
An amazing opportunity to collaborate on one of the sector’s largest corporate partnerships, valued at approximately £4 million annually.
Posted 2 days ago
Top job
Blesma, Remote
£27,824.98 pro-rata
Join Our Mission: Make a Difference as a Part Time Trusts Fundraising Officer at Blesma!
Posted 2 days ago Apply Now
Vision of Adventure CIO, Remote
£37,000 Pro rata 0.3 role
Posted 1 day ago Apply Now
Standing Together, Remote
£30,192 (ILW) per annum
Posted 1 day ago
SurvivorsUK, Remote
Circa £30, 902
An exciting opportunity has arisen to join our wonderful team at SurvivorsUK, supporting service users as an Emotional Support Worker
Posted 2 days ago Apply Now
Prospectus, Remote
£42,750 per annum (FTE) (£25,650 real salary)
Posted 2 days ago
Page 1 of 11
Stoke-on-Trent (On-site) 11.43 miles
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

You will have:

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2.  Some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Cycle to work scheme
  • Health & wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 15 May 2025
Closing date: 14 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy